Patient Service Representative
Community Health Centers of Greater Dayton job in Dayton, OH
The Patient Service Representative is responsible for preparing charts for patient visits, including but not limited to: updating and/or entering patients in practice management system, copying insurance card and verifying insurance coverage. PSR I is responsible for notifying the clinical staff when a patient has arrived. In addition, the PSR I answers multi-line phones, taking messages or transferring calls when appropriate.
The PSR schedules patient appointments, handles collection/billing activities while providing efficient office support, teamwork and outstanding customer service.
Responsibilities and Duties
Patient/Customer Focus: Makes patients and their needs a primary focus of one s actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains patient trust and respect; meets or exceeds patient s expectations.
Patient Chart (file) Maintenance Update charts as needed using EMR. Enter patients into EMR system as needed. . Ensure that appropriate paperwork is documented in patient s file in accordance with center and legal compliance.
Patient flow ensure that each patient is warmly greeted. Update patient demographic and insurance information. Ensure that Physicians and Nurse Practitioners are aware that patient is ready to be seen. Wrap up patient visit by collecting appropriate payments, scheduling appointments as needed, ensure that patient has appropriate medications or prescriptions as needed
Planning and Organizing: Organizes work, sets priorities, and determines resource requirements; determines necessary sequence of activities needed to achieve goals.
Daily Operations Manages the telephone, concisely and accurately documenting messages. Handles routine patient concerns and inquiries. Handles or distributes mail and faxes. Keeps work area neat and free of clutter, maintains an organized working environment.
Collection/Billing Activities collects all co-payments and deductibles, addresses past due balances and helps to initiate payment plans. Responsible for insuring that paperwork is completed correctly and with the appropriate documentation. Works with billing department to insure that sliding fee applications are complete in accordance to company policy and procedures. Ensures that insurance plans are verified and active; monitors sliding fee percentages.
Communication and Teamwork: Participates as an active and contributing member of a team to achieve team goals. Works collaboratively with others, involves others, shares information as appropriate, share credit for team accomplishments. Core Value of Collaborative Care: teamwork, closer co-worker communication, making best use of time, positive attitude.
Manages patient flow and pays attention to the needs of the patient and the clinician.
Actively supports the Mission, Vision and Values of CHCGD.
Actively participates in staff meetings, in-services and training sessions.
Technical/Professional Knowledge and Skills: Possesses acquires and maintains the technical/ professional expertise required to do the job effectively. Demonstrates knowledge through problem solving, applying professional judgment and competent performance.
Maintains up-to-date knowledge of providers, third party payers, and medical terminology.
Develops and maintains skill level on appropriate computer systems including NextGen, Outlook, MS Word, and Excel.
Through knowledge of the Patient No Show and Cancellation Policies and processes. Consistently follow through with appropriate letters to patients as required.
Adaptability and Innovation: Adapts well to changes in assignments and priorities, adapts behavior or work methods in response to new information, changing conditions or unexpected obstacles. Uses creativity and imagination to develop new insights into situations and applies new solutions to problems. Core Value of Creative Care: open to change, optimistic, focus on learning and sharing.
Remains open to feedback for improvement.
Suggests new ways to address issues.
Shares patient, office or workflow concerns and possible solutions for resolution.
Position Requirements
General Knowledge: Knowledge of third party payers, medical terminology is preferred. Fundamental knowledge of billing processes and concepts preferred.
Computer: Basic computer and keyboarding skills. Use of NextGen and MS Office Suite required.
Communication: strong oral communication and telephone skills; excellent customer service skills with both internal and external customers.
Work Environment: fast-paced environment; strong prioritization skills needed; must be able to perform multiple tasks at the same time
Physical Requirements: general sitting, standing, walking, bending and arm movements, keyboarding, stooping, lifting up to 20 pounds.
Educational Requirements: High school diploma or equivalent certificate.
Current basic CPR certification required or obtained within 90 days of hire.
Experience Requirements: 1 3 years of experience in a health care facility preferred.
Psychiatrist
Community Health Centers of Greater Dayton job in Dayton, OH
Job Description
This is an at least part-time position of minimally 8 - 10 hours a week that will provide and oversee comprehensive psychiatric evaluation and medication management services to an especially diverse population within a primary care setting. As a member of the behavioral health team at Community Health Centers of Greater Dayton (CHCGD), this position will function as a collaborator for the PMHNP and PCPs while working collaboratively with the Medical Director, Behavioral Health Director, Behavioral Health Consultants, Primary Care Physicians, and other administrative and operational staff to ensure continuity of care for patients meeting criteria for mental health, substance use, and other related psychiatric illnesses. This position will provide services and collaborative support for patients across the lifespan. The CHCGD organization currently has six site locations and services can be provided as office-based services and telehealth services as well.
Principal Duties and Responsibilities
· Provides psychiatric evaluations and medication management services
· Provides diagnosis and medication education to patients and their families
· Functions as a collaborative support for PMHNP, PCPs, APNs, etc. as needed
· Provides Behavioral Health consultations to Primary Care Providers and other member of the Behavioral Health team as needed
· Facilitates the hospitalization of patients served who require inpatient care
· Maintains agreed upon level of productivity
· Complete or oversees completion of disability questionnaires for behavioral health patients who apply for disability if appropriate
· Refers patients to appropriate resources in the community as needed for extended or higher level of care
· Attends regular meetings with the team for coordination of care
· Attends regular meetings and expected.
· Formulates plan of care for clients.
· Documents patient assessment/intervention data in medical records using established medical record forms and documentation practices.
· Provides patient education to individuals and groups about health maintenance and management of chronic disease process and mental health conditions.
· Communicates facts, ideas, and skill that change knowledge, attitudes, values, beliefs, behaviors, and practices if individuals and families.
· Responds to crisis situations according to policy, protocol, and site/organizational need.
· Demonstrates communication skills that are clear, effective, facilitate patient care and team functioning, and is respectful of differences.
· Participates as a member of a multidisciplinary team to facilitate teamwork, improve patient care processes and outcomes.
· Participates in Clinical Quality Improvement initiatives
· Establishes and maintains professional working relationship with other members of the organization overall.
· Maintains professional competence by pursuing opportunities for continuous learning, attending continuing education offerings, reading professional literature, and engaging in other activities, which develop new knowledge and skills.
· Maintains knowledge of, and complies with, personnel, behavioral health, medical and clerical policies and procedures.
· Adheres to the standards and policies of the Organizational Privacy/Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG, guidelines, and other State and Federal laws).
· Performs other duties as assigned.
Required Skills or Abilities
· Experience in delivering high-quality, patient-centered care
· Able to document and navigate EHR independently
· Ability to maintain patient confidentiality
· Ability to effectively communicate in both written and oral expression with patients, team members, other CHCGD internal/external partners and associates displaying courtesy, tact, consideration and discretion in all interactions
· Proficient computer skills, including working knowledge of Microsoft Office Suite
· Ability to work effectively on multidisciplinary team
· Language Skills: Ability to read, analyze and interpret general and professional documents. Ability to write routine reports and correspondence.
· Ability to effectively present information in one on one and small group situations
· Must possess the ability to make independent decisions and be a resource to the team and organization overall
· Ability to foster teamwork; train and direct the work of team members and colleagues
· Excellent organizational skills, including the ability to work productively and make independent decisions.
Required Knowledge, Experience or Licensure/Registration
· Doctorate Degree - REQUIRED
· Board Certified - REQUIRED
· Must possess an unrestricted license to practice in the state of Ohio at time of application
· At least 5+ years of experience as a psychiatric provider
· Ability to work with both adult and youth/child populations - Required
· Experience in telemedicine - Preferred
· Must have a valid DEA number and unrestricted DEA license in Ohio
· Must be able to maintain credentials and licensure with all major insurance companies and licensing boards with the assistance of CHCGD credentialing staff.
Physical Requirements:
· Ability to stand for extended periods of time
· Ability to sit for extended periods of time
· Ability to type/keyboard proficiently to accomplish demands of position
· Ability to travel between locations independently as needed
Staff Development Specialist
Community Health Centers of Greater Dayton job in Dayton, OH
The Staff Development Specialist at Community Health Centers of Greater Dayton is responsible for coordinating, designing, and implementing professional development programs aimed at enhancing the skills, knowledge, and performance of staff within the center. Staff within this scope include clinical support staff, PSRs, and Care Coordinators, and all other staff that need trained within compliance and quality standards. This role plays a key part in fostering a culture of continuous learning and improvement, ensuring that all employees are equipped with the tools, competencies, and support needed to provide high-quality patient care. The Staff Development Specialist will assess training needs, develop educational programs, and measure the effectiveness of training efforts to improve staff retention, satisfaction, and clinical performance.
Key Responsibilities:
Interviewing and Recruitment:
Assist in interviewing and assessing potential new hires as requested by the Practice Managers
Training Needs Assessment & Program Development:
Collaborate with department heads and clinical leadership to assess the ongoing training needs of staff.
Design and develop comprehensive training programs that address skill gaps, regulatory compliance, and best practices in patient care, customer service, and operational efficiency.
Tailor training initiatives for different staff groups (clinical, administrative, support) based on their roles and professional development needs.
Implementation of Training Programs:
Facilitate and conduct training sessions on various topics such as clinical practices, communication skills, cultural competency, leadership development, and compliance with healthcare regulations (e.g., HIPAA, OSHA, and HRSA standards).
Provide hands-on training, workshops, webinars, and e-learning modules.
Ensure that staff are trained on new technologies, systems, or equipment relevant to their roles.
Employee Development & Support:
Offer coaching and mentoring to staff as part of their professional growth.
Assist with career development plans, helping employees identify opportunities for advancement within the organization.
Foster an inclusive and supportive environment that encourages ongoing learning, knowledge sharing, and collaboration among staff.
Train BLS classes to staff as needed.
Assist in tracking CPR expirations within each facility.
Performance Monitoring & Evaluation:
Track employee progress, assess the effectiveness of training programs, and provide feedback to staff and management.
Collect data on training outcomes through surveys, evaluations, and feedback, using this information to improve future training initiatives.
Monitor and document staff participation in required and elective training, ensuring that all training records are up to date and compliant with organizational and regulatory requirements.
Regulatory Compliance & Continuous Improvement:
Ensure all training programs meet federal, state, and local health regulations, accreditation standards, and internal policies.
Stay current with trends in healthcare training, professional development, and workforce management to continually enhance the development programs.
Work with leadership to create and maintain a professional development plan aligned with the community health center s strategic goals.
Collaboration & Communication:
Serve as a liaison between staff, department heads, and leadership, fostering open communication to understand training needs and priorities.
Promote a positive work culture by encouraging staff involvement in training programs and professional growth opportunities.
Support new employee onboarding and orientation, ensuring new hires receive the necessary training to integrate effectively into the organization.
Take on additional duties and projects as assigned.
Qualifications:
Education and Experience:
Associate s degree or equivalent experience;
Certified Medical assistant or licensed nurse (LPN or RN) experience required.
Previous EHR experience required, specifically in clinical area;
Experience with NextGen preferred.
Become certified in Nextgen within 12 months of hire
Certified as CPR Healthcare Provider Instructor through American Red Cross or American Heart Association or obtain certification within 6 months of hire.
Skills & Knowledge:
Strong knowledge of adult learning principles and training techniques.
Excellent written and verbal communication skills, with the ability to present and facilitate training sessions effectively.
Familiarity with healthcare compliance, regulations, and quality standards (e.g., HIPAA, OSHA, HRSA).
Proficient with Learning Management Systems (LMS), Microsoft Office Suite, and other relevant software tools.
Ability to assess staff learning needs, design educational programs, and measure their effectiveness.
Personal Attributes:
Demonstrated commitment to continuous improvement, personal development, and creating a learning-oriented environment.
Strong interpersonal skills, with the ability to engage and motivate employees at all levels.
Problem-solving skills and the ability to adapt training strategies to meet the diverse needs of staff.
Ability to work independently, manage multiple projects, and prioritize tasks effectively.
Behavioral Health Consultant
Community Health Centers of Greater Dayton job in Dayton, OH
Job Description
Provides quality comprehensive dually diagnosed assessments, interventions, education, referrals and consultations to and for patients in the primary care setting; in addition to supporting the integrated model of care services by consulting with other providers and educating other staff both clinical and administrative both as needed as requested.
Principal Duties and Responsibilities
1. Consults and collaborates with primary care providers and other staff regarding all areas of behavioral health related issues for children, adolescents, adults, and families.
2. Provides brief, solution-focused behavioral health interventions with active development of Behavioral Change planning.
3. Cultivates education, administration and self-management skills for targeted populations with psychological or behavioral health issues.
4. Provides education to assist with enhancing primary care provider's utilization of behavioral health interventions.
5. Promotes and supports the integrated model of care that fosters a smooth interface between medical and behavioral health care throughout the organization.
6. Collaborates and co-manages patients' behavioral health care with consistent, expeditious, and clinically significant feedback to referring providers.
7. Provide crisis triage and intervention on-site as needed.
8. Manages referrals both internally (received) and externally (initiated).
9. Attends site, departmental, and organizational meetings as required.
10. Formulates specific plans of care for patients assessed and diagnosed with mental health, substance use, and other related psychiatric illnesses.
11. Documents patient assessment/intervention and other data in medical records using established medical record forms and documentation templates (as required by organization); while adhering to regulatory bodies regarding completing documentation.
12. Provides patient education to individuals, families, and groups about health maintenance and management of chronic disease process and behavioral health related conditions.
13. Effectively communicates facts, ideas, and skill that change knowledge, attitudes, values, beliefs, behaviors, and practices for individuals and families.
14. Establishes an interpersonal relationship with individuals or families intended to increase or enhance their capacity for self-care and coping.
15. Participates as a member of a multidisciplinary team to facilitate teamwork, improve patient care processes and outcomes.
16. Provides services and interventions in accordance with organization policies, procedures, and protocols.
17. Demonstrates communication skills that are clear, effective, facilitate patient care and team functioning, and is respectful of differences.
18. Establishes and maintains professional working relationships with other members of the organization overall.
19. Maintains professional competence by pursuing opportunities for continuous learning, attending continuing education offerings, reading professional literature, and engaging in other activities, which develop new knowledge and skills.
20. Maintains knowledge of, and complies with, personnel, behavioral health, medical and clerical policies and procedures.
21. Supports site and organizational programs, projects, and initiative as required.
22. Supports other behavioral health providers and staff, medical providers and staff, and corporate and other administrative to honor patient care and the overall needs of the organization.
23. Performs other related tasks as needed to ensure continuity of care
24. Performs other duties as assigned.
Required Knowledge, Experience or Licensure/Registration
1. Master's degree in the Behavioral Health field (Psychology, Counseling, or Social Work) with at least two (2) years of experience as an independently licensed provider is required.
2. Licensed in State of Ohio as LISW, LPCC or psychologist.
3. Ability to work independently as well as a valued member of an integrated team.
4. Computer experience required; previous experience with EMR preferred.
5. Ability to work with a culturally diverse group of people.
6. Must be willing to work flexible hours as required by position.
Medical Assistant
Community Health Centers of Greater Dayton job in Dayton, OH
The Medical Assistant is responsible for general clinical and procedural patient care under the direction and guidance of the center s physicians or nurse practitioners.
Principal Duties and Responsibilities
Patient/Customer Focus: Makes patients and their needs a primary focus of one s actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains patient trust and respect; meets or exceeds patient s expectations
In coordination with providers and other staff, ensures smooth and efficient patient flow.
Interviews patients to obtain an appropriate history and current medical information for the patients record. Obtains check-in information including chief complaint, current medications list, vital signs, etc.
Furnishes the patient with appropriate information on health-related issues, as directed by the physician/nurse practitioner.
Documents all patient encounters using appropriate medical terminology. Ensures that patient charts are completed and documentation is in the patient s chart.
Meets state and national regulatory compliance issues. Provides a safe environment for patients and others.
Displays excellent customer service skills.
Technical/Professional Knowledge and Skills: Possesses, acquires and maintains the technical/ professional expertise required to do the job effectively. Demonstrates knowledge through problem solving, applying professional judgment and competent performance.
As directed by the physician/nurse practitioner, independently performs procedures which may include venipuncture, administration of injections, pulmonary function tests, ear irrigations, ultra sound therapy, muscle stimulation, hot/cold packs, EKGs, breathing treatment, , lab testing, , dressing changes, wound cleaning, hearing and vision tests, etc.
Properly sets up and assists physician/nurse practitioner with surgical and medical procedures, e.g. flex sigs, colposcopy, minor wound repair, foreign body removals, etc.
Maintains a basic understanding of commonly dispensed pharmaceuticals, their indications, dosages, adverse reactions, and administration techniques. As directed by the physician/nurse practitioner, calls in prescriptions to the pharmacy. Properly inventories and orders routine medical and medically-related supplies and services.
Upon physician/nurse practitioner order, advises patients of testing and referral results and ensures that appropriate follow-up call is provided.
Explains billing process for SFS patients needing lab work, and lab discount information.
Accurately record lab codes and diagnostic codes when drawing blood.
Documents and submits billing codes for nurse visits on a daily basis..
Planning and Organizing: Organizes work, sets priorities, and determines resource requirements; determines necessary sequence of activities needed to achieve goals.
Documents messages in EMR system, handles or distributes mail and faxes.
Prepares patient documentation for clinician (have ER reports, test results, hospital records).
Keeps exam room neat, clean and supplied.
Responds to incoming and outgoing correspondence. Assures that appropriate signed releases are acquired and office records and forms are distributed and forwarded to appropriate parties.
Takes messages off of the telephone line in a timely manner as directed by the Practice Manager.
Communication and Teamwork: Participates as an active and contributing member of a team to achieve team goals. Works collaboratively with others, involves others, shares information as appropriate, share credit for team accomplishments.
Manages patient flow and pays attention to the needs of the patient and the clinician.
Actively supports the Mission, Vision and Values of CHCGD.
Actively participates in staff meetings, in-services and training sessions.
Flexible to cover other office functions as needed.
Adaptability and Innovation: Adapts well to changes in assignments and priorities, adapts behavior or work methods in response to new information, changing conditions or unexpected obstacles. Uses creativity and imagination to develop new insights into situations and applies new solutions to problems.
Remains open to feedback for improvement.
Suggests new ways to address issues.
Shares patient, office or workflow concerns and possible solutions for resolution.
Responsible for other duties as assigned. Participates in quality initiatives and implements as necessary.
Qualifications
High School diploma or equivalent certificate; 0-2 years experience preferred.
Completion of an accredited medical assistant program required; certification preferred. Maintains current certification with CEU requirements.
Prior experience in an ambulatory health care facility preferred.
Ability to learn related center tasks and be of assistance to management, physicians, and nurse practitioners.
Self-motivated to achieve the highest patient care and customer service standards.
Current CPR certification.
Knowledge of ICD -10 and CPT coding.
Previous EMR experience preferred; computer experience required.
Physical Requirements
Must be able to see, sit, stand, bend, stoop, hear and lift up to 20 pounds. Must demonstrate manual dexterity in order to follow necessary clinical procedures.
CHCGD is an equal opportunity employer.
Psychiatric Nurse Practitioner
Community Health Centers of Greater Dayton job in Dayton, OH
This position will provide comprehensive psychiatric evaluation and medication management services to an especially diverse population within a primary care setting. As a member of the behavioral health team at Community Health Centers of Greater Dayton (CHCGD), this position will work collaboratively with the Psychiatrist, Behavioral Health Director, Behavioral Health Consultants, Primary Care Physicians, and other administrative and operational staff to ensure continuity of care for patients meeting criteria for mental health, substance use, and other related psychiatric illnesses. This position will serve the child, adolescent, and adult populations. The CHCGD organization currently has six site locations and services can be provided as office-based services and telehealth services as well.
Principal Duties and Responsibilities
Provides psychiatric evaluations and medication management services
Provides diagnosis and medication education to patients and their families
Provides Behavioral Health consultations to Primary Care Providers and other member of the Behavioral Health team as needed
Facilitates the hospitalization of patients served who require inpatient care
Maintains agreed upon level of productivity
Complete disability questionnaires for behavioral health patients who apply for disability if appropriate
Refers patients to appropriate resources in the community such as vocational rehabilitation
Attends regular meetings with the team for coordination of care
Attends regular meetings and expected.
Formulates plan of care for clients.
Documents patient assessment/intervention data in medical records using established medical record forms and documentation practices.
Provides patient education to individuals and groups about health maintenance and management of chronic disease process and mental health conditions.
Communicates facts, ideas, and skill that change knowledge, attitudes, values, beliefs, behaviors, and practices if individuals and families.
Responds to crisis situations according to policy, protocol, and site/organizational need.
Demonstrates communication skills that are clear, effective, facilitate patient care and team functioning, and is respectful of differences.
Participates as a member of a multidisciplinary team to facilitate teamwork, improve patient care processes and outcomes.
Participates in Clinical Quality Improvement initiatives
Establishes and maintains professional working relationship with other members of the organization overall.
Maintains professional competence by pursuing opportunities for continuous learning, attending continuing education offerings, reading professional literature, and engaging in other activities, which develop new knowledge and skills.
Maintains knowledge of, and complies with, personnel, behavioral health, medical and clerical policies and procedures.
Adheres to the standards and policies of the Organizational Privacy/Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG, guidelines, and other State and Federal laws).
Performs other duties as assigned.
Required Skills or Abilities
Experience in delivering high-quality, patient-centered care
Able to document and navigate EHR independently
Ability to maintain patient confidentiality
Ability to effectively communicate in both written and oral expression with patients, team members, other CHCGD internal/external partners and associates displaying courtesy, tact, consideration, and discretion in all interactions.
Proficient computer skills, including working knowledge of Microsoft Office Suite
Ability to work effectively on multidisciplinary team
Language Skills: Ability to read, analyze and interpret general and professional documents. Ability to write routine reports and correspondence.
Ability to effectively present information in one on one and small group situations
Must possess the ability to make independent decisions and be a resource to the team and organization overall
Ability to foster teamwork; train and direct the work of team members and colleagues
Excellent organizational skills, including the ability to work productively and make independent decisions.
Required Knowledge, Experience or Licensure/Registration
Master s or Doctorate Degree in Nursing with focus on Psychiatric nursing
Graduation from a certified advance practice program specializing in psychiatry/mental health - Required
At least 1-2 years of experience as a psychiatric provider
Ability to work with both adult and youth/child populations Required
Experience in telemedicine - Preferred
Must be certified as a Psychiatric Mental Health Nurse Practitioner (PMHNP)
Must possess an unrestricted license to practice as an advanced practice registered nurse (APRN) in the state of Ohio
Must have a valid DEA number and unrestricted DEA license in Ohio
Must be able to maintain credentials and licensure with all major insurance companies and licensing boards with the assistance of CHCGD credentialing staff.
Physical Requirements:
Ability to stand for extended periods of time
Ability to sit for extended periods of time
Ability to type/keyboard proficiently to accomplish demands of position
Ability to travel between locations independently as needed
Social Worker
Community Health Centers of Greater Dayton job in Dayton, OH
Job Description
Under the supervision of the Behavioral Health Director, the Licensed Social Worker (LSW), will be responsible for assessing the overall needs (physical, social, emotional, etc.) of patients and help navigate CHCGD services and access to other community services as needed. LSW may provide information on available resources, provide social and emotional support and/or interventions, and potentially advocate for patients with the goal of improved patient or family health. LSW might also compile data to help identify CHCGD and community patient health needs.
Principal Duties and Responsibilities
Conducts assessments regarding patients' social determinants of health, and other primary resource needs.
Support CHCGD services by outreaching patients by mail, telephone and/or in person to inform them of available CHCGD services and facilitate care coordination.
Assesses patient's eligibility for CHCGD and other community services such as financial assistance, insurances, and other programs in place to assist individual patients or families.
Assists eligible patients to apply for publicly sponsored health care insurance plans, providing necessary follow-up to ensure enrollment, continuation or re-enrollment.
Attend community meetings and health fairs to understand patient needs and assist in working to remove barriers to care.
Advocate for individual patients' physical and social emotional health needs; Act as a liaison between communities, patients and other service providers.
Help patients understand their health conditions, develop strategies to improve their health conditions and provide informal support, and follow-up procedures. Encourage patients to participate in agency sponsored functions appropriate for their situation or condition.
Timely documents all contacts in electronic medical record chart; accepts and responds to patient referrals and requests as tasked from the provider or other health professional.
Provides education and facilitates completion of Advanced Directives and/or other legally notable forms (obtain and maintain notary credentialing as required).
Maintains Patient Resource List and notify staff when updates have been posted.
Enters data and produces various reports as needed or requested.
Function as an overall care coordination liaison both internally and potentially externally to support the overall care and well-being of current and potential patients.
Performs other duties as assigned.
Required Skills or Abilities
Excellent written and verbal communication skills and ability to communicate complex information
Ability to work with diverse population of patients and staff members
Excellent computer skills, including EMR
Excellent documentation skills
Excellent customer service skills, especially dealing with difficult or irate patients or family members.
Must maintain patient confidentiality in accordance with HIPAA and other regulations.
Required Knowledge, Experience or Licensure/Registration
Bachelor's degree in social work, psychology or counseling or equivalent experience and current Ohio Social Worker license required
Experience with MS Office products required; previous EMR experience preferred.
Reliable transportation is required for travel between the Health Centers.
At least 2 years' experience in a health care setting or social service agency.
Physical Requirements:
Ability to sit, stand, walk and access community service agencies, bending over and lifting/holding/carrying objects found in an office environment.
Ability to communicate and respond to co-workers and patient inquiries both in person and over the phone. Ability to operate a PC/laptop and to enter & retrieve information from a computer.
Physician
Community Health Centers of Greater Dayton job in Dayton, OH
Job Description
The physician provides expert, patient-centered, primary care to a diverse population for a variety of health problems in a health care home model. Serves as collaborating physician for mid-level practitioners including nurse practitioners and physician assistants. Works with children newborn to adult.
Duties:
Patient Care:
Diagnose/Treat diseases/disorders & make appropriate disposition.
Prescribe, dispense, and administer medications.
Maintain records of medical history and treatment utilizing the problem-oriented medical record.
Refer patients for specialty care as needed
Provide information and education to patient and family members regarding diagnosis, treatment, prevention and safety in accordance with HIPAA guidelines.
Receive abnormal test results after working hours (during on-call coverage).
Provide emergency treatment as needed.
Initiate / continue medical regimens.
Provide follow-up and treatment as needed.
Contribute professional medical expertise to educational activities in health center.
Provide consultation to nurse practitioners / physician assistants as needed.
Provide Medical Student / Resident education as assigned.
Participate in collaborative treatment with other clinicians and health professionals.
Assist in the development of in-service training and orientation activities regarding patient care.
Contribute professional medical expertise to evaluative activities in health center.
Assist the Medical Director and/or management in the development of policies and procedures.
Provide input on procedures/activities impacting services or schedule.
Adhere to health center policy and procedures.
Participate in quality assurance activities including periodic chart review.
Participate in community outreach activities.
Attend at least 66% of monthly staff conferences.
Work flexible hours to ensure health center coverage for weekend and or evening hours.
Provide on call coverage.
Qualifications:
Board Certified or Board Eligible. If Board Eligible, must achieve Board Certification within the allotted time frame of their specialty.
Graduation from an accredited school of medicine.
Completion of a residency program in a primary care area such as Internal Medicine, Family Practice, or Pediatrics.
Current DEA certificate
Current hospital admitting privileges and credentials (as set forth in the Employment Agreement).
Current insurance privileges and credentials
Valid Ohio license
Current BLS Certification.
Patient Service Representative
Community Health Centers of Greater Dayton job in Dayton, OH
Job Description
The Patient Service Representative is responsible for preparing charts for patient visits, including but not limited to: updating and/or entering patients in practice management system, copying insurance card and verifying insurance coverage. PSR I is responsible for notifying the clinical staff when a patient has arrived. In addition, the PSR I answers multi-line phones, taking messages or transferring calls when appropriate.
The PSR schedules patient appointments, handles collection/billing activities while providing efficient office support, teamwork and outstanding customer service.
Responsibilities and Duties
Patient/Customer Focus: Makes patients and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains patient trust and respect; meets or exceeds patient's expectations.
Patient Chart (file) Maintenance -Update charts as needed using EMR. Enter patients into EMR system as needed. . Ensure that appropriate paperwork is documented in patient's file in accordance with center and legal compliance.
Patient flow - ensure that each patient is warmly greeted. Update patient demographic and insurance information. Ensure that Physicians and Nurse Practitioners are aware that patient is ready to be seen. Wrap up patient visit by collecting appropriate payments, scheduling appointments as needed, ensure that patient has appropriate medications or prescriptions as needed
Planning and Organizing: Organizes work, sets priorities, and determines resource requirements; determines necessary sequence of activities needed to achieve goals.
Daily Operations - Manages the telephone, concisely and accurately documenting messages. Handles routine patient concerns and inquiries. Handles or distributes mail and faxes. Keeps work area neat and free of clutter, maintains an organized working environment.
Collection/Billing Activities - collects all co-payments and deductibles, addresses past due balances and helps to initiate payment plans. Responsible for insuring that paperwork is completed correctly and with the appropriate documentation. Works with billing department to insure that sliding fee applications are complete in accordance to company policy and procedures. Ensures that insurance plans are verified and active; monitors sliding fee percentages.
Communication and Teamwork: Participates as an active and contributing member of a team to achieve team goals. Works collaboratively with others, involves others, shares information as appropriate, share credit for team accomplishments. Core Value of Collaborative Care: teamwork, closer co-worker communication, making best use of time, positive attitude.
Manages patient flow and pays attention to the needs of the patient and the clinician.
Actively supports the Mission, Vision and Values of CHCGD.
Actively participates in staff meetings, in-services and training sessions.
Technical/Professional Knowledge and Skills: Possesses acquires and maintains the technical/ professional expertise required to do the job effectively. Demonstrates knowledge through problem solving, applying professional judgment and competent performance.
Maintains up-to-date knowledge of providers, third party payers, and medical terminology.
Develops and maintains skill level on appropriate computer systems including NextGen, Outlook, MS Word, and Excel.
Through knowledge of the Patient “No Show” and Cancellation Policies and processes. Consistently follow through with appropriate letters to patients as required.
Adaptability and Innovation: Adapts well to changes in assignments and priorities, adapts behavior or work methods in response to new information, changing conditions or unexpected obstacles. Uses creativity and imagination to develop new insights into situations and applies new solutions to problems. Core Value of Creative Care: open to change, optimistic, focus on learning and sharing.
Remains open to feedback for improvement.
Suggests new ways to address issues.
Shares patient, office or workflow concerns and possible solutions for resolution.
Position Requirements
General Knowledge: Knowledge of third party payers, medical terminology is preferred. Fundamental knowledge of billing processes and concepts preferred.
Computer: Basic computer and keyboarding skills. Use of NextGen and MS Office Suite required.
Communication: strong oral communication and telephone skills; excellent customer service skills with both internal and external customers.
Work Environment: fast-paced environment; strong prioritization skills needed; must be able to perform multiple tasks at the same time
Physical Requirements: general sitting, standing, walking, bending and arm movements, keyboarding, stooping, lifting up to 20 pounds.
Educational Requirements: High school diploma or equivalent certificate.
Current basic CPR certification required or obtained within 90 days of hire.
Experience Requirements: 1 - 3 years of experience in a health care facility preferred.
Nurse Practitioner
Community Health Centers of Greater Dayton job in Dayton, OH
FUNCTION: Provides quality professional medical services to an especially diverse population with special needs in a primary care setting and limited by scope of practice
Provides care to patients:
Obtains and documents medical history and physical exam.
Orders labs and procedures.
Makes referrals appropriately.
Manages medical emergencies.
Triages phone calls.
Evaluates efficacy of treatment.
Documents accurately and appropriately, including phone calls.
Formulates assessment and plan.
Understands and recommends appropriate community resources.
Administers injections and medications.
Advocates for patients.
Collaborates with designated physician(s).
Able to function independently.
Able to work flexible hours.
On call coverage optional depending upon level of training and functioning.
Participates in at least 2/3 of staff conferences.
Participates in training.
Advises about health and prevention.
Provides patient education
Participates in QA activities.
Participates in data interpretation and integration.
SKILLS:
Needs good patient relation skills.
Needs good teamwork skills.
QUALIFICATIONS:
State RN license
Completion of an approved Nurse Practitioner program
MSN unless grandfathered.
2 years experience minimum providing primary care.
Prescriptive Authority.
Board Certification.
Maintain BLS certification.
Medical Assistant
Community Health Centers of Greater Dayton job in Dayton, OH
Job Description
The Medical Assistant is responsible for general clinical and procedural patient care under the direction and guidance of the center's physicians or nurse practitioners.
Principal Duties and Responsibilities
Patient/Customer Focus: Makes patients and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains patient trust and respect; meets or exceeds patient's expectations
In coordination with providers and other staff, ensures smooth and efficient patient flow.
Interviews patients to obtain an appropriate history and current medical information for the patients' record. Obtains check-in information including chief complaint, current medications list, vital signs, etc.
Furnishes the patient with appropriate information on health-related issues, as directed by the physician/nurse practitioner.
Documents all patient encounters using appropriate medical terminology. Ensures that patient charts are completed and documentation is in the patient's chart.
Meets state and national regulatory compliance issues. Provides a safe environment for patients and others.
Displays excellent customer service skills.
Technical/Professional Knowledge and Skills: Possesses, acquires and maintains the technical/ professional expertise required to do the job effectively. Demonstrates knowledge through problem solving, applying professional judgment and competent performance.
As directed by the physician/nurse practitioner, independently performs procedures which may include venipuncture, administration of injections, pulmonary function tests, ear irrigations, ultra sound therapy, muscle stimulation, hot/cold packs, EKGs, breathing treatment, , lab testing, , dressing changes, wound cleaning, hearing and vision tests, etc.
Properly sets up and assists physician/nurse practitioner with surgical and medical procedures, e.g. flex sigs, colposcopy, minor wound repair, foreign body removals, etc.
Maintains a basic understanding of commonly dispensed pharmaceuticals, their indications, dosages, adverse reactions, and administration techniques. As directed by the physician/nurse practitioner, calls in prescriptions to the pharmacy. Properly inventories and orders routine medical and medically-related supplies and services.
Upon physician/nurse practitioner order, advises patients of testing and referral results and ensures that appropriate follow-up call is provided.
Explains billing process for SFS patients needing lab work, and lab discount information.
Accurately record lab codes and diagnostic codes when drawing blood.
Documents and submits billing codes for nurse visits on a daily basis..
Planning and Organizing: Organizes work, sets priorities, and determines resource requirements; determines necessary sequence of activities needed to achieve goals.
Documents messages in EMR system, handles or distributes mail and faxes.
Prepares patient documentation for clinician (have ER reports, test results, hospital records).
Keeps exam room neat, clean and supplied.
Responds to incoming and outgoing correspondence. Assures that appropriate signed releases are acquired and office records and forms are distributed and forwarded to appropriate parties.
Takes messages off of the telephone line in a timely manner as directed by the Practice Manager.
Communication and Teamwork: Participates as an active and contributing member of a team to achieve team goals. Works collaboratively with others, involves others, shares information as appropriate, share credit for team accomplishments.
Manages patient flow and pays attention to the needs of the patient and the clinician.
Actively supports the Mission, Vision and Values of CHCGD.
Actively participates in staff meetings, in-services and training sessions.
Flexible to cover other office functions as needed.
Adaptability and Innovation: Adapts well to changes in assignments and priorities, adapts behavior or work methods in response to new information, changing conditions or unexpected obstacles. Uses creativity and imagination to develop new insights into situations and applies new solutions to problems.
Remains open to feedback for improvement.
Suggests new ways to address issues.
Shares patient, office or workflow concerns and possible solutions for resolution.
Responsible for other duties as assigned. Participates in quality initiatives and implements as necessary.
Qualifications
High School diploma or equivalent certificate; 0-2 years' experience preferred.
Completion of an accredited medical assistant program required; certification preferred. Maintains current certification with CEU requirements.
Prior experience in an ambulatory health care facility preferred.
Ability to learn related center tasks and be of assistance to management, physicians, and nurse practitioners.
Self-motivated to achieve the highest patient care and customer service standards.
Current CPR certification.
Knowledge of ICD -10 and CPT coding.
Previous EMR experience preferred; computer experience required.
Physical Requirements
Must be able to see, sit, stand, bend, stoop, hear and lift up to 20 pounds. Must demonstrate manual dexterity in order to follow necessary clinical procedures.
CHCGD is an equal opportunity employer.
Behavioral Health Consultant
Community Health Centers of Greater Dayton job in Dayton, OH
Provides quality comprehensive dually diagnosed assessments, interventions, education, referrals and consultations to and for patients in the primary care setting; in addition to supporting the integrated model of care services by consulting with other providers and educating other staff both clinical and administrative both as needed as requested.
Principal Duties and Responsibilities
1. Consults and collaborates with primary care providers and other staff regarding all areas of behavioral health related issues for children, adolescents, adults, and families.
2. Provides brief, solution-focused behavioral health interventions with active development of Behavioral Change planning.
3. Cultivates education, administration and self-management skills for targeted populations with psychological or behavioral health issues.
4. Provides education to assist with enhancing primary care provider s utilization of behavioral health interventions.
5. Promotes and supports the integrated model of care that fosters a smooth interface between medical and behavioral health care throughout the organization.
6. Collaborates and co-manages patients behavioral health care with consistent, expeditious, and clinically significant feedback to referring providers.
7. Provide crisis triage and intervention on-site as needed.
8. Manages referrals both internally (received) and externally (initiated).
9. Attends site, departmental, and organizational meetings as required.
10. Formulates specific plans of care for patients assessed and diagnosed with mental health, substance use, and other related psychiatric illnesses.
11. Documents patient assessment/intervention and other data in medical records using established medical record forms and documentation templates (as required by organization); while adhering to regulatory bodies regarding completing documentation.
12. Provides patient education to individuals, families, and groups about health maintenance and management of chronic disease process and behavioral health related conditions.
13. Effectively communicates facts, ideas, and skill that change knowledge, attitudes, values, beliefs, behaviors, and practices for individuals and families.
14. Establishes an interpersonal relationship with individuals or families intended to increase or enhance their capacity for self-care and coping.
15. Participates as a member of a multidisciplinary team to facilitate teamwork, improve patient care processes and outcomes.
16. Provides services and interventions in accordance with organization policies, procedures, and protocols.
17. Demonstrates communication skills that are clear, effective, facilitate patient care and team functioning, and is respectful of differences.
18. Establishes and maintains professional working relationships with other members of the organization overall.
19. Maintains professional competence by pursuing opportunities for continuous learning, attending continuing education offerings, reading professional literature, and engaging in other activities, which develop new knowledge and skills.
20. Maintains knowledge of, and complies with, personnel, behavioral health, medical and clerical policies and procedures.
21. Supports site and organizational programs, projects, and initiative as required.
22. Supports other behavioral health providers and staff, medical providers and staff, and corporate and other administrative to honor patient care and the overall needs of the organization.
23. Performs other related tasks as needed to ensure continuity of care
24. Performs other duties as assigned.
Required Knowledge, Experience or Licensure/Registration
1. Master's degree in the Behavioral Health field (Psychology, Counseling, or Social Work) with at least two (2) years of experience as an independently licensed provider is required.
2. Licensed in State of Ohio as LISW, LPCC or psychologist.
3. Ability to work independently as well as a valued member of an integrated team.
4. Computer experience required; previous experience with EMR preferred.
5. Ability to work with a culturally diverse group of people.
6. Must be willing to work flexible hours as required by position.
Psychiatrist
Community Health Centers of Greater Dayton job in Dayton, OH
This is an at least part-time position of minimally 8 10 hours a week that will provide and oversee comprehensive psychiatric evaluation and medication management services to an especially diverse population within a primary care setting. As a member of the behavioral health team at Community Health Centers of Greater Dayton (CHCGD), this position will function as a collaborator for the PMHNP and PCPs while working collaboratively with the Medical Director, Behavioral Health Director, Behavioral Health Consultants, Primary Care Physicians, and other administrative and operational staff to ensure continuity of care for patients meeting criteria for mental health, substance use, and other related psychiatric illnesses. This position will provide services and collaborative support for patients across the lifespan. The CHCGD organization currently has six site locations and services can be provided as office-based services and telehealth services as well.
Principal Duties and Responsibilities
Provides psychiatric evaluations and medication management services
Provides diagnosis and medication education to patients and their families
Functions as a collaborative support for PMHNP, PCPs, APNs, etc. as needed
Provides Behavioral Health consultations to Primary Care Providers and other member of the Behavioral Health team as needed
Facilitates the hospitalization of patients served who require inpatient care
Maintains agreed upon level of productivity
Complete or oversees completion of disability questionnaires for behavioral health patients who apply for disability if appropriate
Refers patients to appropriate resources in the community as needed for extended or higher level of care
Attends regular meetings with the team for coordination of care
Attends regular meetings and expected.
Formulates plan of care for clients.
Documents patient assessment/intervention data in medical records using established medical record forms and documentation practices.
Provides patient education to individuals and groups about health maintenance and management of chronic disease process and mental health conditions.
Communicates facts, ideas, and skill that change knowledge, attitudes, values, beliefs, behaviors, and practices if individuals and families.
Responds to crisis situations according to policy, protocol, and site/organizational need.
Demonstrates communication skills that are clear, effective, facilitate patient care and team functioning, and is respectful of differences.
Participates as a member of a multidisciplinary team to facilitate teamwork, improve patient care processes and outcomes.
Participates in Clinical Quality Improvement initiatives
Establishes and maintains professional working relationship with other members of the organization overall.
Maintains professional competence by pursuing opportunities for continuous learning, attending continuing education offerings, reading professional literature, and engaging in other activities, which develop new knowledge and skills.
Maintains knowledge of, and complies with, personnel, behavioral health, medical and clerical policies and procedures.
Adheres to the standards and policies of the Organizational Privacy/Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG, guidelines, and other State and Federal laws).
Performs other duties as assigned.
Required Skills or Abilities
Experience in delivering high-quality, patient-centered care
Able to document and navigate EHR independently
Ability to maintain patient confidentiality
Ability to effectively communicate in both written and oral expression with patients, team members, other CHCGD internal/external partners and associates displaying courtesy, tact, consideration and discretion in all interactions
Proficient computer skills, including working knowledge of Microsoft Office Suite
Ability to work effectively on multidisciplinary team
Language Skills: Ability to read, analyze and interpret general and professional documents. Ability to write routine reports and correspondence.
Ability to effectively present information in one on one and small group situations
Must possess the ability to make independent decisions and be a resource to the team and organization overall
Ability to foster teamwork; train and direct the work of team members and colleagues
Excellent organizational skills, including the ability to work productively and make independent decisions.
Required Knowledge, Experience or Licensure/Registration
Doctorate Degree - REQUIRED
Board Certified REQUIRED
Must possess an unrestricted license to practice in the state of Ohio at time of application
At least 5+ years of experience as a psychiatric provider
Ability to work with both adult and youth/child populations Required
Experience in telemedicine - Preferred
Must have a valid DEA number and unrestricted DEA license in Ohio
Must be able to maintain credentials and licensure with all major insurance companies and licensing boards with the assistance of CHCGD credentialing staff.
Physical Requirements:
Ability to stand for extended periods of time
Ability to sit for extended periods of time
Ability to type/keyboard proficiently to accomplish demands of position
Ability to travel between locations independently as needed
Social Worker
Community Health Centers of Greater Dayton job in Dayton, OH
Under the supervision of the Behavioral Health Director, the Licensed Social Worker (LSW), will be responsible for assessing the overall needs (physical, social, emotional, etc.) of patients and help navigate CHCGD services and access to other community services as needed. LSW may provide information on available resources, provide social and emotional support and/or interventions, and potentially advocate for patients with the goal of improved patient or family health. LSW might also compile data to help identify CHCGD and community patient health needs.
Principal Duties and Responsibilities
Conducts assessments regarding patients social determinants of health, and other primary resource needs.
Support CHCGD services by outreaching patients by mail, telephone and/or in person to inform them of available CHCGD services and facilitate care coordination.
Assesses patient s eligibility for CHCGD and other community services such as financial assistance, insurances, and other programs in place to assist individual patients or families.
Assists eligible patients to apply for publicly sponsored health care insurance plans, providing necessary follow-up to ensure enrollment, continuation or re-enrollment.
Attend community meetings and health fairs to understand patient needs and assist in working to remove barriers to care.
Advocate for individual patients physical and social emotional health needs; Act as a liaison between communities, patients and other service providers.
Help patients understand their health conditions, develop strategies to improve their health conditions and provide informal support, and follow-up procedures. Encourage patients to participate in agency sponsored functions appropriate for their situation or condition.
Timely documents all contacts in electronic medical record chart; accepts and responds to patient referrals and requests as tasked from the provider or other health professional.
Provides education and facilitates completion of Advanced Directives and/or other legally notable forms (obtain and maintain notary credentialing as required).
Maintains Patient Resource List and notify staff when updates have been posted.
Enters data and produces various reports as needed or requested.
Function as an overall care coordination liaison both internally and potentially externally to support the overall care and well-being of current and potential patients.
Performs other duties as assigned.
Required Skills or Abilities
Excellent written and verbal communication skills and ability to communicate complex information
Ability to work with diverse population of patients and staff members
Excellent computer skills, including EMR
Excellent documentation skills
Excellent customer service skills, especially dealing with difficult or irate patients or family members.
Must maintain patient confidentiality in accordance with HIPAA and other regulations.
Required Knowledge, Experience or Licensure/Registration
Bachelor s degree in social work, psychology or counseling or equivalent experience and current Ohio Social Worker license required
Experience with MS Office products required; previous EMR experience preferred.
Reliable transportation is required for travel between the Health Centers.
At least 2 years experience in a health care setting or social service agency.
Physical Requirements:
Ability to sit, stand, walk and access community service agencies, bending over and lifting/holding/carrying objects found in an office environment.
Ability to communicate and respond to co-workers and patient inquiries both in person and over the phone. Ability to operate a PC/laptop and to enter & retrieve information from a computer.
Patient Service Representative
Community Health Centers of Greater Dayton job in Miamisburg, OH
Job Description
The Patient Service Representative is responsible for preparing charts for patient visits, including but not limited to: updating and/or entering patients in practice management system, copying insurance card and verifying insurance coverage. PSR I is responsible for notifying the clinical staff when a patient has arrived. In addition, the PSR I answers multi-line phones, taking messages or transferring calls when appropriate.
The PSR schedules patient appointments, handles collection/billing activities while providing efficient office support, teamwork and outstanding customer service.
Responsibilities and Duties
Patient/Customer Focus: Makes patients and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains patient trust and respect; meets or exceeds patient's expectations.
Patient Chart (file) Maintenance -Update charts as needed using EMR. Enter patients into EMR system as needed. . Ensure that appropriate paperwork is documented in patient's file in accordance with center and legal compliance.
Patient flow - ensure that each patient is warmly greeted. Update patient demographic and insurance information. Ensure that Physicians and Nurse Practitioners are aware that patient is ready to be seen. Wrap up patient visit by collecting appropriate payments, scheduling appointments as needed, ensure that patient has appropriate medications or prescriptions as needed
Planning and Organizing: Organizes work, sets priorities, and determines resource requirements; determines necessary sequence of activities needed to achieve goals.
Daily Operations - Manages the telephone, concisely and accurately documenting messages. Handles routine patient concerns and inquiries. Handles or distributes mail and faxes. Keeps work area neat and free of clutter, maintains an organized working environment.
Collection/Billing Activities - collects all co-payments and deductibles, addresses past due balances and helps to initiate payment plans. Responsible for insuring that paperwork is completed correctly and with the appropriate documentation. Works with billing department to insure that sliding fee applications are complete in accordance to company policy and procedures. Ensures that insurance plans are verified and active; monitors sliding fee percentages.
Communication and Teamwork: Participates as an active and contributing member of a team to achieve team goals. Works collaboratively with others, involves others, shares information as appropriate, share credit for team accomplishments. Core Value of Collaborative Care: teamwork, closer co-worker communication, making best use of time, positive attitude.
Manages patient flow and pays attention to the needs of the patient and the clinician.
Actively supports the Mission, Vision and Values of CHCGD.
Actively participates in staff meetings, in-services and training sessions.
Technical/Professional Knowledge and Skills: Possesses acquires and maintains the technical/ professional expertise required to do the job effectively. Demonstrates knowledge through problem solving, applying professional judgment and competent performance.
Maintains up-to-date knowledge of providers, third party payers, and medical terminology.
Develops and maintains skill level on appropriate computer systems including NextGen, Outlook, MS Word, and Excel.
Through knowledge of the Patient “No Show” and Cancellation Policies and processes. Consistently follow through with appropriate letters to patients as required.
Adaptability and Innovation: Adapts well to changes in assignments and priorities, adapts behavior or work methods in response to new information, changing conditions or unexpected obstacles. Uses creativity and imagination to develop new insights into situations and applies new solutions to problems. Core Value of Creative Care: open to change, optimistic, focus on learning and sharing.
Remains open to feedback for improvement.
Suggests new ways to address issues.
Shares patient, office or workflow concerns and possible solutions for resolution.
Position Requirements
General Knowledge: Knowledge of third party payers, medical terminology is preferred. Fundamental knowledge of billing processes and concepts preferred.
Computer: Basic computer and keyboarding skills. Use of NextGen and MS Office Suite required.
Communication: strong oral communication and telephone skills; excellent customer service skills with both internal and external customers.
Work Environment: fast-paced environment; strong prioritization skills needed; must be able to perform multiple tasks at the same time
Physical Requirements: general sitting, standing, walking, bending and arm movements, keyboarding, stooping, lifting up to 20 pounds.
Educational Requirements: High school diploma or equivalent certificate.
Current basic CPR certification required or obtained within 90 days of hire.
Experience Requirements: 1 - 3 years of experience in a health care facility preferred.
Physician
Community Health Centers of Greater Dayton job in Dayton, OH
The physician provides expert, patient-centered, primary care to a diverse population for a variety of health problems in a health care home model. Serves as collaborating physician for mid-level practitioners including nurse practitioners and physician assistants. Works with children newborn to adult.
Duties:
Patient Care:
Diagnose/Treat diseases/disorders & make appropriate disposition.
Prescribe, dispense, and administer medications.
Maintain records of medical history and treatment utilizing the problem-oriented medical record.
Refer patients for specialty care as needed
Provide information and education to patient and family members regarding diagnosis, treatment, prevention and safety in accordance with HIPAA guidelines.
Receive abnormal test results after working hours (during on-call coverage).
Provide emergency treatment as needed.
Initiate / continue medical regimens.
Provide follow-up and treatment as needed.
Contribute professional medical expertise to educational activities in health center.
Provide consultation to nurse practitioners / physician assistants as needed.
Provide Medical Student / Resident education as assigned.
Participate in collaborative treatment with other clinicians and health professionals.
Assist in the development of in-service training and orientation activities regarding patient care.
Contribute professional medical expertise to evaluative activities in health center.
Assist the Medical Director and/or management in the development of policies and procedures.
Provide input on procedures/activities impacting services or schedule.
Adhere to health center policy and procedures.
Participate in quality assurance activities including periodic chart review.
Participate in community outreach activities.
Attend at least 66% of monthly staff conferences.
Work flexible hours to ensure health center coverage for weekend and or evening hours.
Provide on call coverage.
Qualifications:
Board Certified or Board Eligible. If Board Eligible, must achieve Board Certification within the allotted time frame of their specialty.
Graduation from an accredited school of medicine.
Completion of a residency program in a primary care area such as Internal Medicine, Family Practice, or Pediatrics.
Current DEA certificate
Current hospital admitting privileges and credentials (as set forth in the Employment Agreement).
Current insurance privileges and credentials
Valid Ohio license
Current BLS Certification.
Medical Assistant
Community Health Centers of Greater Dayton job in Miamisburg, OH
The Medical Assistant is responsible for general clinical and procedural patient care under the direction and guidance of the center s physicians or nurse practitioners.
Principal Duties and Responsibilities
Patient/Customer Focus: Makes patients and their needs a primary focus of one s actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains patient trust and respect; meets or exceeds patient s expectations
In coordination with providers and other staff, ensures smooth and efficient patient flow.
Interviews patients to obtain an appropriate history and current medical information for the patients record. Obtains check-in information including chief complaint, current medications list, vital signs, etc.
Furnishes the patient with appropriate information on health-related issues, as directed by the physician/nurse practitioner.
Documents all patient encounters using appropriate medical terminology. Ensures that patient charts are completed and documentation is in the patient s chart.
Meets state and national regulatory compliance issues. Provides a safe environment for patients and others.
Displays excellent customer service skills.
Technical/Professional Knowledge and Skills: Possesses, acquires and maintains the technical/ professional expertise required to do the job effectively. Demonstrates knowledge through problem solving, applying professional judgment and competent performance.
As directed by the physician/nurse practitioner, independently performs procedures which may include venipuncture, administration of injections, pulmonary function tests, ear irrigations, ultra sound therapy, muscle stimulation, hot/cold packs, EKGs, breathing treatment, , lab testing, , dressing changes, wound cleaning, hearing and vision tests, etc.
Properly sets up and assists physician/nurse practitioner with surgical and medical procedures, e.g. flex sigs, colposcopy, minor wound repair, foreign body removals, etc.
Maintains a basic understanding of commonly dispensed pharmaceuticals, their indications, dosages, adverse reactions, and administration techniques. As directed by the physician/nurse practitioner, calls in prescriptions to the pharmacy. Properly inventories and orders routine medical and medically-related supplies and services.
Upon physician/nurse practitioner order, advises patients of testing and referral results and ensures that appropriate follow-up call is provided.
Explains billing process for SFS patients needing lab work, and lab discount information.
Accurately record lab codes and diagnostic codes when drawing blood.
Documents and submits billing codes for nurse visits on a daily basis..
Planning and Organizing: Organizes work, sets priorities, and determines resource requirements; determines necessary sequence of activities needed to achieve goals.
Documents messages in EMR system, handles or distributes mail and faxes.
Prepares patient documentation for clinician (have ER reports, test results, hospital records).
Keeps exam room neat, clean and supplied.
Responds to incoming and outgoing correspondence. Assures that appropriate signed releases are acquired and office records and forms are distributed and forwarded to appropriate parties.
Takes messages off of the telephone line in a timely manner as directed by the Practice Manager.
Communication and Teamwork: Participates as an active and contributing member of a team to achieve team goals. Works collaboratively with others, involves others, shares information as appropriate, share credit for team accomplishments.
Manages patient flow and pays attention to the needs of the patient and the clinician.
Actively supports the Mission, Vision and Values of CHCGD.
Actively participates in staff meetings, in-services and training sessions.
Flexible to cover other office functions as needed.
Adaptability and Innovation: Adapts well to changes in assignments and priorities, adapts behavior or work methods in response to new information, changing conditions or unexpected obstacles. Uses creativity and imagination to develop new insights into situations and applies new solutions to problems.
Remains open to feedback for improvement.
Suggests new ways to address issues.
Shares patient, office or workflow concerns and possible solutions for resolution.
Responsible for other duties as assigned. Participates in quality initiatives and implements as necessary.
Qualifications
High School diploma or equivalent certificate; 0-2 years experience preferred.
Completion of an accredited medical assistant program required; certification preferred. Maintains current certification with CEU requirements.
Prior experience in an ambulatory health care facility preferred.
Ability to learn related center tasks and be of assistance to management, physicians, and nurse practitioners.
Self-motivated to achieve the highest patient care and customer service standards.
Current CPR certification.
Knowledge of ICD -10 and CPT coding.
Previous EMR experience preferred; computer experience required.
Physical Requirements
Must be able to see, sit, stand, bend, stoop, hear and lift up to 20 pounds. Must demonstrate manual dexterity in order to follow necessary clinical procedures.
CHCGD is an equal opportunity employer.
Psychiatric Nurse Practitioner
Community Health Centers of Greater Dayton job in Dayton, OH
Job Description
This position will provide comprehensive psychiatric evaluation and medication management services to an especially diverse population within a primary care setting. As a member of the behavioral health team at Community Health Centers of Greater Dayton (CHCGD), this position will work collaboratively with the Psychiatrist, Behavioral Health Director, Behavioral Health Consultants, Primary Care Physicians, and other administrative and operational staff to ensure continuity of care for patients meeting criteria for mental health, substance use, and other related psychiatric illnesses. This position will serve the child, adolescent, and adult populations. The CHCGD organization currently has six site locations and services can be provided as office-based services and telehealth services as well.
Principal Duties and Responsibilities
· Provides psychiatric evaluations and medication management services
· Provides diagnosis and medication education to patients and their families
· Provides Behavioral Health consultations to Primary Care Providers and other member of the Behavioral Health team as needed
· Facilitates the hospitalization of patients served who require inpatient care
· Maintains agreed upon level of productivity
· Complete disability questionnaires for behavioral health patients who apply for disability if appropriate
· Refers patients to appropriate resources in the community such as vocational rehabilitation
· Attends regular meetings with the team for coordination of care
· Attends regular meetings and expected.
· Formulates plan of care for clients.
· Documents patient assessment/intervention data in medical records using established medical record forms and documentation practices.
· Provides patient education to individuals and groups about health maintenance and management of chronic disease process and mental health conditions.
· Communicates facts, ideas, and skill that change knowledge, attitudes, values, beliefs, behaviors, and practices if individuals and families.
· Responds to crisis situations according to policy, protocol, and site/organizational need.
· Demonstrates communication skills that are clear, effective, facilitate patient care and team functioning, and is respectful of differences.
· Participates as a member of a multidisciplinary team to facilitate teamwork, improve patient care processes and outcomes.
· Participates in Clinical Quality Improvement initiatives
· Establishes and maintains professional working relationship with other members of the organization overall.
· Maintains professional competence by pursuing opportunities for continuous learning, attending continuing education offerings, reading professional literature, and engaging in other activities, which develop new knowledge and skills.
· Maintains knowledge of, and complies with, personnel, behavioral health, medical and clerical policies and procedures.
· Adheres to the standards and policies of the Organizational Privacy/Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG, guidelines, and other State and Federal laws).
· Performs other duties as assigned.
Required Skills or Abilities
· Experience in delivering high-quality, patient-centered care
· Able to document and navigate EHR independently
· Ability to maintain patient confidentiality
· Ability to effectively communicate in both written and oral expression with patients, team members, other CHCGD internal/external partners and associates displaying courtesy, tact, consideration, and discretion in all interactions.
· Proficient computer skills, including working knowledge of Microsoft Office Suite
· Ability to work effectively on multidisciplinary team
· Language Skills: Ability to read, analyze and interpret general and professional documents. Ability to write routine reports and correspondence.
· Ability to effectively present information in one on one and small group situations
· Must possess the ability to make independent decisions and be a resource to the team and organization overall
· Ability to foster teamwork; train and direct the work of team members and colleagues
· Excellent organizational skills, including the ability to work productively and make independent decisions.
Required Knowledge, Experience or Licensure/Registration
· Master's or Doctorate Degree in Nursing with focus on Psychiatric nursing
· Graduation from a certified advance practice program specializing in psychiatry/mental health - Required
· At least 1-2 years of experience as a psychiatric provider
· Ability to work with both adult and youth/child populations - Required
· Experience in telemedicine - Preferred
· Must be certified as a Psychiatric Mental Health Nurse Practitioner (PMHNP)
· Must possess an unrestricted license to practice as an advanced practice registered nurse (APRN) in the state of Ohio
· Must have a valid DEA number and unrestricted DEA license in Ohio
· Must be able to maintain credentials and licensure with all major insurance companies and licensing boards with the assistance of CHCGD credentialing staff.
Physical Requirements:
· Ability to stand for extended periods of time
· Ability to sit for extended periods of time
· Ability to type/keyboard proficiently to accomplish demands of position
· Ability to travel between locations independently as needed
Nurse Practitioner
Community Health Centers of Greater Dayton job in Dayton, OH
Job Description
FUNCTION: Provides quality professional medical services to an especially diverse population with special needs in a primary care setting and limited by scope of practice
Provides care to patients:
Obtains and documents medical history and physical exam.
Orders labs and procedures.
Makes referrals appropriately.
Manages medical emergencies.
Triages phone calls.
Evaluates efficacy of treatment.
Documents accurately and appropriately, including phone calls.
Formulates assessment and plan.
Understands and recommends appropriate community resources.
Administers injections and medications.
Advocates for patients.
Collaborates with designated physician(s).
Able to function independently.
Able to work flexible hours.
On call coverage optional depending upon level of training and functioning.
Participates in at least 2/3 of staff conferences.
Participates in training.
Advises about health and prevention.
Provides patient education
Participates in QA activities.
Participates in data interpretation and integration.
SKILLS:
Needs good patient relation skills.
Needs good teamwork skills.
QUALIFICATIONS:
State RN license
Completion of an approved Nurse Practitioner program
MSN unless grandfathered.
2 years experience minimum providing primary care.
Prescriptive Authority.
Board Certification.
Maintain BLS certification.
Medical Assistant
Community Health Centers of Greater Dayton job in Miamisburg, OH
Job Description
The Medical Assistant is responsible for general clinical and procedural patient care under the direction and guidance of the center's physicians or nurse practitioners.
Principal Duties and Responsibilities
Patient/Customer Focus: Makes patients and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains patient trust and respect; meets or exceeds patient's expectations
In coordination with providers and other staff, ensures smooth and efficient patient flow.
Interviews patients to obtain an appropriate history and current medical information for the patients' record. Obtains check-in information including chief complaint, current medications list, vital signs, etc.
Furnishes the patient with appropriate information on health-related issues, as directed by the physician/nurse practitioner.
Documents all patient encounters using appropriate medical terminology. Ensures that patient charts are completed and documentation is in the patient's chart.
Meets state and national regulatory compliance issues. Provides a safe environment for patients and others.
Displays excellent customer service skills.
Technical/Professional Knowledge and Skills: Possesses, acquires and maintains the technical/ professional expertise required to do the job effectively. Demonstrates knowledge through problem solving, applying professional judgment and competent performance.
As directed by the physician/nurse practitioner, independently performs procedures which may include venipuncture, administration of injections, pulmonary function tests, ear irrigations, ultra sound therapy, muscle stimulation, hot/cold packs, EKGs, breathing treatment, , lab testing, , dressing changes, wound cleaning, hearing and vision tests, etc.
Properly sets up and assists physician/nurse practitioner with surgical and medical procedures, e.g. flex sigs, colposcopy, minor wound repair, foreign body removals, etc.
Maintains a basic understanding of commonly dispensed pharmaceuticals, their indications, dosages, adverse reactions, and administration techniques. As directed by the physician/nurse practitioner, calls in prescriptions to the pharmacy. Properly inventories and orders routine medical and medically-related supplies and services.
Upon physician/nurse practitioner order, advises patients of testing and referral results and ensures that appropriate follow-up call is provided.
Explains billing process for SFS patients needing lab work, and lab discount information.
Accurately record lab codes and diagnostic codes when drawing blood.
Documents and submits billing codes for nurse visits on a daily basis..
Planning and Organizing: Organizes work, sets priorities, and determines resource requirements; determines necessary sequence of activities needed to achieve goals.
Documents messages in EMR system, handles or distributes mail and faxes.
Prepares patient documentation for clinician (have ER reports, test results, hospital records).
Keeps exam room neat, clean and supplied.
Responds to incoming and outgoing correspondence. Assures that appropriate signed releases are acquired and office records and forms are distributed and forwarded to appropriate parties.
Takes messages off of the telephone line in a timely manner as directed by the Practice Manager.
Communication and Teamwork: Participates as an active and contributing member of a team to achieve team goals. Works collaboratively with others, involves others, shares information as appropriate, share credit for team accomplishments.
Manages patient flow and pays attention to the needs of the patient and the clinician.
Actively supports the Mission, Vision and Values of CHCGD.
Actively participates in staff meetings, in-services and training sessions.
Flexible to cover other office functions as needed.
Adaptability and Innovation: Adapts well to changes in assignments and priorities, adapts behavior or work methods in response to new information, changing conditions or unexpected obstacles. Uses creativity and imagination to develop new insights into situations and applies new solutions to problems.
Remains open to feedback for improvement.
Suggests new ways to address issues.
Shares patient, office or workflow concerns and possible solutions for resolution.
Responsible for other duties as assigned. Participates in quality initiatives and implements as necessary.
Qualifications
High School diploma or equivalent certificate; 0-2 years' experience preferred.
Completion of an accredited medical assistant program required; certification preferred. Maintains current certification with CEU requirements.
Prior experience in an ambulatory health care facility preferred.
Ability to learn related center tasks and be of assistance to management, physicians, and nurse practitioners.
Self-motivated to achieve the highest patient care and customer service standards.
Current CPR certification.
Knowledge of ICD -10 and CPT coding.
Previous EMR experience preferred; computer experience required.
Physical Requirements
Must be able to see, sit, stand, bend, stoop, hear and lift up to 20 pounds. Must demonstrate manual dexterity in order to follow necessary clinical procedures.
CHCGD is an equal opportunity employer.