Community Health Centers Of The Central Coast, Inc. jobs in Santa Maria, CA

Job Description Job Title: Medical Biller I, II, III Department: Patient Accounting Reports To: Business Office Manager FLSA Status: Non-Exempt Wage Range that the Company Expects to Pay: Medical Biller I: $25.00 - $27.56 per hour Medical Biller II: $27.00 - $29.77 per hour Medical Biller III: $30.00 - $33.08 per hour SUMMARY Under the direct supervision of the Director of Business Office, the Medical Biller is responsible for utilizing both practice management systems; Athena and NextGen. The employee is responsible for preparing and posting fee tickets for various sites and programs. The Medical Biller will post and balance payments received, handle all incoming billing calls, and work aging for various programs and payers. The employee will send patient statements, run month end reports, and submit third party claims electronically and/or manually. The employee will ensure that all providers and facilities are paneled with the various insurances and state programs. The Medical Biller will maintain current knowledge of CPT, HCPC and ICD10 coding practices. The Medical Biller will also maintain knowledge of all programs and payer sources requirements and guidelines. The employee will adhere to HIPAA guidelines and regulations. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, be cooperative, organized, and enthusiastic at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Medical Biller I: Post daily fee tickets and/or incoming mail for various sites, programs and some specialty services electronically and/or manually. Review fee tickets for accuracy of CPT, HCPC, and ICD10 coding. Check for covered services per payer source to avoid claim denials. Check claims dashboard in Athena and NextGen for any missing fee tickets and check claim worklist inbox for MGR holds. In Athena and NextGen, run missing fee ticket report to ensure that all fee tickets have been posted or voided. Assist patients with billing and insurance questions. Apply payments to charges submitted and balance payment roster. Audit sliding fee payer for accuracy and documentation that supports the sliding fee payment scale. View inbox for billing messages and address patients' issues. Other duties may be assigned. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). Demonstrates cultural sensitivity and competence. Medical Biller II: Knowledge of Medical Biller I duties and covers when on vacation or out sick. Reconciles deposits to bank activity to ensure that third party payments are posted and balanced monthly. Submits third party claims electronically and/or manually. Identifies patient reimbursement issues ensuring that claim denials and appeals are efficiently processed and resolved. Work accounts receivable aging report for billing errors, denials, and coding errors and make necessary corrections for reimbursement or bad debt write-off. Run various month end reports to balance monthly billing activities. Other duties may be assigned. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). Demonstrates cultural sensitivity and competence. Medical Biller III: Knowledge of Medical Biller I and II duties and covers when Medical Billers are on vacation or out sick. Updates and maintains both practice management systems; Athena and NextGen. Process EDI files for dental services in NextGen. Ensure that aging and denial reports are audited ensuring that they are worked appropriately and in a timely manner. Assist billing staff with coding, posting, and claim denials. Ensure that specialty services (impatient/surgeries) are coded correctly for full reimbursement. Set up training curriculums for various job functions (posting, claims denial, procedure codes, diagnosis and modifiers) pertaining to payer(s) guidelines. Knowledge of all payers programs and billing guidelines to ensure accurate coding and full reimbursement. Panel all providers with all insurances using CAQH and Paves. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). Demonstrates cultural sensitivity and competence. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Medical Biller I: High school diploma or GED equivalent is required. Two years of experience in medical billing and collections. Must be able to establish and maintain effective working relationship with internal and external customers. Must be organized. Computer literacy required. Medical Biller II: Same as Medical Biller I plus experience with billing of inpatient services, procedures and surgeries. Knowledge of all billing modifiers, CPT, HCPC coding, and ICD10 diagnosis. Medical Biller III: Same as Medical Biller I and II plus experience with report generation, provider insurance paneling, and understanding of denial insurance reason codes and aging report. Help with staff training setup and maintain both practice management systems Athena and NextGen. Transmit dental claims electronically. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Bilingual in English and another language is preferred, but not required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding is required. Microsoft Office and Google Suite skills are required. Working knowledge of EHR is preferred. Experience is Athena and NextGen is preferred. CERTIFICATES, LICENSES, REGISTRATIONS Possession of current, valid, unrestricted California Driver's License (Class C) required. OTHER REQUIREMENTS Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. Health screening requirements are subject to change based on CDC recommendations and federal, state, and/or local public health ordinances. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate. Must be able to work in a fast-paced environment. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Job Title: Licensed Clinical Social Worker Department: Behavioral Health Reports To: Director of Behavioral Health FLSA Status: Exempt Wage Range that the Company Expects to Pay: $3,884.62 - $4,282.79 bi-weekly SUMMARY Under the general supervision of the Director of Behavioral Health, the Licensed Clinical Social Worker (LCSW) provides psychiatric social work assistance to psychosocially or emotionally disturbed patients and their families of self-referrals, referred by CHC Primary Care Providers or Clinicians, and other healthcare organizations. Collaborates with the psychiatric and allied care team in diagnosis and treatment plans by performing the following duties. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, be cooperative, organized, and enthusiastic at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Provides a full range of culturally sensitive behavioral health assessment, treatment, and case management services to children and/or adults with mental health conditions. Screens and perform comprehensive mental health assessments, crisis intervention/stabilization, short-term individual, family, and group therapy, psycho-education, individualized treatment planning, goal setting, collateral services, progress monitoring, and care coordination. Participates in the patient care team coordination by providing direct linkage between patient, external mental health service providers, and community-based organizations. Monitors and documents patient progress, all care coordination activities, and treatment in the electronic health record in a thorough and consistent manner. Co-manages patient care in alignment with the extended clinical care team. Provides consultation on patient behavioral issues and concerns in the clinic, as needed, with the support of the Director of Behavioral Health or other clinical staff. Communicates with all members of the care team both internal and external by being a patient advocate. Uses available resources to facilitate care to ensure appropriate services are arranged for the patient in order for the patient to meet self-management and treatment goals. Collaborates with the Quality Improvement Department to comply with federal and state regulations and payer requirements. Assists with various report tracking in and all software programs as designated by the company. Attends and participates in staff meetings and training as required. Participates in specialty committees as assigned. Provides behavioral health consultation and coverage in various network regions as necessary. Demonstrates professionalism when calling patients and provides quality customer service using AIDET Standards. Ability to work with a high volume of patients, and internal/external customers, and deal with frequent changes, delays, or unexpected events such as same-day appointments, clinical triage, peer consultation, and crisis case management. Participates in collaboration and consultation with the Behavioral Health Integration and Behavioral Health Navigation team regarding shared cases. Demonstrates adherence to and observes all safety policies and procedures, including infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (pediatrics, adolescents, adults, or geriatrics). Demonstrates knowledge of domestic and intimate partner violence, child and dependent abuse protocols, and reporting procedures. Demonstrates cultural sensitivity and competence with patients and creates an affirming and safe clinical environment. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Master's degree in Social Work or a related field from an accredited university is required. A current, valid, and unrestricted Licensed Clinical Social Worker (LCSW) license issued by the State of California Board of Behavioral Sciences is required. Minimum of two (2) years of experience working in a healthcare, hospice, social service setting, case management, social advocacy, mental health, or family services agency is required. Must demonstrate cultural competence working in diverse, low-income, and immigrant communities. Knowledgeable in mandated reporting laws, DSM-V, crisis communication, short-term treatment modalities, and de-escalation techniques. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Bilingual in English and another language is preferred, but not required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding is required. Microsoft Office and Google Suite skills are required. Working knowledge of EHR is required. Experience in Athena is preferred. CERTIFICATES, LICENSES, REGISTRATIONS Possession of current, valid, unrestricted California Driver's License (Class C) required. Possess and maintain a current, valid, unrestricted LCSW license issued by the State of California Board of Behavioral Sciences. A current CPR (BLS-C) card is required. Must obtain a valid CPR card within the first 30 days of employment if not certified at the time of hire. CHC's CPR Policy will supersede this job description. OTHER REQUIREMENTS Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. Health screening requirements are subject to change based on CDC recommendations and federal, state, and/or local public health ordinances. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate. Ability to work in a fast-paced environment. This job is predominantly performed in a remote work setting and is subject to change based on the organization's needs. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Job Description While this position will be providing services virtually, the clinician will be in-office here at our Santa Maria Telehealth location. Wage Range that the Company Expects to Pay: $5,000.00 - $5,512.50 bi-weekly Under the general supervision of the Chief Medical Officer, the Physician Assistant / Nurse Practitioner provides primary health care services to patients of Community Health Center. It is the primary purpose of CHC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, organized, and enthusiastic at all times.

Job Title: Medical Assistant Department: Medical Reports To: Health Center Manager/Clinic Services Supervisor FLSA Status: Non-Exempt Wage Range that the Company Expects to Pay: Medical Assistant I: $22.50 - $24.81 per hour Medical Assistant II (Certified or Registered): $24.00 - $26.46 per hour Medical Assistant for San Luis Obispo or Cambria: $25.00 - $27.56 per hour SUMMARY Under the supervision of the Health Center Manager (HCM) and Clinic Services Supervisor (CSS), the Medical Assistant (MA) plays a key role in delivering efficient, high-quality care to patients at Community Health Centers of the Central Coast (CHCCC). Depending on the site and specialty, the MA performs non-professional clinical duties, operates medical and laboratory equipment, and assists with patient care, including physically demanding tasks. Additionally, the MA supports the team with clerical duties and helping maintain effective workflow and operations. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Actively participates in assigned Patient Care Team duties and activities. Provides quality customer service using AIDET Standards. Administers medications via oral, parenteral routes, and topical routes as per Provider's written orders. If, MA is unfamiliar with medication, he/she refers to nursing drug handbook prior to administering and consults with Provider and/or RN on site. Performs preliminary intake of vitals and determines need for immunizations, lead screening, preventative exams, and other health maintenance recommendations for specific age groups. Performs in-house CLIA Waived laboratory tests (urinalysis, pregnancy tests, strep, etc.) Observes manufacturer instructions and ensures quality controls have been performed each day. May assist with referral and tracking for routine visits, ancillary services, and external providers, notes tracking in medical record and in the appropriate software program as indicated by CHCCC. Greets patients using two patient identifiers, escorts them to examination room, assists in monitoring patient waiting areas, including patient examination rooms in the event of an acute situation, and to minimize the patient's waiting and maximize the utilization of the provider and the clinic. Acts to minimize the emotional discomfort associated with an office visit. Provides comfort and encouragement for patients with anxiety. Maintains clean and safe patient areas. Follows safety procedures and report unsafe conditions to supervisor. Ensure appropriate documentation of immunizations, intake, vitals, medication reconciliation, etc., in electronic medical record. May act as an interpreter, using proper and formal grammar, when necessary between the patient and provider. Cleans and disinfects instruments and prepares for sterilization by placing instruments in appropriate solution(s) as per manufacturers and CHC guidelines. Answers telephones to take messages, completes all task in inbox and assists in patient needs, and ensures that all messages are answered at the end of each day. Attends meetings and trainings as required by the supervisor. Ability to work with high volume of patients, internal/external customers, and deal with frequent changes, delay or unexpected events. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics). Demonstrates knowledge of domestic violence, child and dependent abuse protocols. Demonstrates cultural sensitivity and competence with patients. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). Promote the principle of health care integration and the Patient Centered Medical Home. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or GED required. Graduation from an accredited school in Medical Assisting or certification/registration (CMA/RMA) through a California Medical Board-approved medical assistant certifying organization. If MA does not have a CMA or RMA at time of hire, employee must be able to pass test within one year of employment. Minimum one year of recent medical assisting work experience in medical field preferred. Electrocardiogram (EKG), vital signs, venipuncture, injections experience preferred. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to respond effectively to the most sensitive inquires or complaints. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of organization. Bilingual (ability to read, speak, and write) in English and another language is desirable. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions following standard office policies and past precedents. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding required. Microsoft Office skills required. Working knowledge of EHR required. Competency in EHR system required. CERTIFICATES, LICENSES, REGISTRATIONS Graduation from an accredited school in Medical Assisting. Certification/registration (CMA/RMA) through a California Medical Board-approved medical assistant certifying organization. If MA does not have a CMA or RMA at time of hire, employee must be able to pass test within one year of employment. Possession of current, valid, unrestricted California Driver's License (Class C) is required. A current CPR (BLS-C) card is required. Must obtain a valid CPR card within the first 30 days of employment if not certified at the time of hire. CHC's CPR Policy will supersede this job description. OTHER REQUIREMENTS Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. Health screening requirements are subject to change based on CDC recommendations and federal, state, and/or local public health ordinances. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit. The employee is frequently required to stand and walk. The employee must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. The employee must regularly lift and/or move up to 25 pounds of supplies. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment described here reflects the conditions an employee may encounter while performing the essential functions of the job. Reasonable accommodations may be made for individuals with disabilities. The role requires the ability to thrive in a fast-paced environment, and the employee may frequently encounter moving mechanical parts and occasionally be exposed to the risk of electrical shock. The noise level is typically moderate. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed. ACKNOWLEDGEMENT The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Job Title: Primary Care Physician Department: Medical Administration Reports To: Chief Medical Officer FLSA Status: Exempt Wage Range that the Company Expects to Pay: $300,000 annually (base salary + incentives, productivity, and APP supervision). SUMMARY Under the direction of the Chief Medical Officer, but with independent responsibility for professional results the Physician provides primary healthcare services for Community Health Centers of the Central Coast, Inc. (CHC), and to perform related work as required. It is the primary purpose of CHC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staffs desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, organized, and enthusiastic at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties assigned by the Chief Medical Officer include, but are not limited to, the following activities and may be adjusted based on patient and clinic medical service requirements: Secures and evaluates a patient's health history and records findings in a systematic, accurate and succinct manner. Performs a physical assessment and is able to discriminate between normal and abnormal findings. Provides routine physical examinations, diagnostic services and treatment of illnesses and emergencies. Adheres to the highest standards of medical ethics at all times. Assures quality of care for all patients. Shares on-call duties, when indicated, with other members of the medical staff. Elicits and records information about patient's medical history. Examines patient to determine general physical condition. Orders or executes various tests, analyses, and diagnostic images to provide information on patient's condition. Analyzes reports and findings of tests and of examination, and diagnoses condition. Administers or prescribes treatments and drugs. Inoculates and vaccinates patients to immunize patients from communicable diseases. Advises patients concerning diet, hygiene, and methods for prevention of disease. Reports births, deaths, and outbreak of contagious diseases to governmental authorities. Refers patients to medical specialist or other practitioner for specialized treatment. Performs minor surgery. Conducts physical examinations to provide information needed for admission to school, consideration for jobs, or eligibility for insurance coverage. Assists the Chief Medical Officer in establishing medical policies, evaluating existing policies and developing changes in policies as necessary; designing, implementing, and evaluating education programs for patients and staff. Shares supervisory responsibilities of the nurse practitioner with the Clinical Director as required. Works within privileges and protocols as established by the Chief Medical Officer. Participates in committees as requested by the Chief Medical Officer. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescent, adults or geriatrics). Demonstrates knowledge of domestic violence, child, and dependent and elder abuse protocols. Maintains and adheres to HIPAA, confidential and privileged communications (patient, employees, and corporation). Participates in patient population management as it relates to clinical services while taking into account cultural diversity and local resources. Participates in the team member's care coordination by providing follow up phone calls post hospital discharge, Assists the patient with follow up appointments within the recommended time frames and gather data from recent hospital admissions to facilitate follow up. Understands the role in self-management support by developing a relationship with high risk clients and anticipate what needs they may encounter. Develop the ability to refer to an RN when clinical judgment is in question. Develop communication skills with all members of the team both internal and external, by first being a patient advocate and use the available resources to facilitate care. Coordinate with the Care Team (PCP, RN, Health Educator, LCSW, Director of Nursing and/or Chief Medical Officer) to ensure appropriate services are arranged for the patient in order for them to meet their goals. Understand the role in the quality improvement process which may include meetings, data collection and charge auditing. Use Evidence Based Practice guidelines to assist with disease management. SUPERVISORY RESPONSIBILITIES May supervise mid-level providers at the direction of the Chief Medical Officer. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Medical Doctor Degree (M.D.) or Doctor of Osteopathy (D.O.) from an accredited medical school. Completion of a residency training program in the field Family Practice, Internal Medicine, OB/GYN or Pediatrics, required. Board Certified or board eligibility required. Maintains current knowledge in Family Practice, Internal Medicine, OB/GYN or Pediatrics through continuing medical education, participation in local and national medical societies. LANGUAGE SKILLS Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Bilingual (English and Spanish) ability to speak, read, write Spanish desirable. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs. REASONING ABILITY Authoritative knowledge of the principles, practice and techniques of family-centered medicine. Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. CERTIFICATES, LICENSES, REGISTRATIONS Possession of current unrestricted and valid License - Physician and Surgeon or equivalent from Medical Board of California. Board Certified/Eligible Family Practice, Internal Medicine, OB/GYN or Pediatrics, required. Possession of current unrestricted and valid DEA license, Advanced Cardio Life Support (ACLS) for FP/IM, Pediatric Advanced Life Support (PALS) card for PEDS; and Basic Life Support (BLS-C) card for all specialties. Annual health examination; annual TB skin test clearance or biannual chest x-ray, and up to date immunizations for health care workers at time of hire and annually thereafter. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be willing to have a flexible work schedule that may include late evenings and weekends, and be able to travel to other clinic sites or locations as needed.

Job Title: Receptionist - Medical Department: Administration Reports To: Health Center Manager/Regional Operations Manager FLSA Status: Non-Exempt Wage Range that the Company Expects to Pay: $21.00 - $23.15 per hour SUMMARY Under the direct supervision of the Health Center Manager and the general supervision of the Regional Operations Manager, the Receptionist will follow the protocols of the Community Health Centers of the Central Coast, Inc. (CHCCC), by greeting patients in a professional and courteous manner, managing provider schedules to ensure access and efficiency, assisting patients through the registration process, and receiving payments for rendered services. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Performs duties per Standard Work and Skills Competency Check-Off list. Actively participates in assigned Patient Care Team duties and activities. Provides quality customer service using AIDET Standards. Answers telephone promptly with a courteous and professional manner. Handle high volume of patients and internal/externals customers, and handle frequent changes, delay or unexpected events. Checks patients in-and-out through the practice management system and verifies information. Performs cashiering duties and collects co-payments, payments, and outstanding balances. Reviews and manages patient schedules to anticipate for missed opportunities, scheduling errors, registration form updates, insurance eligibility, and co-payments. Schedules patients per protocol and refers triage calls to nursing staff. Confirms appointments for primary care and ancillary services within 24 hours of appointment. Assists with pre-visit planning. Assists patients with the completion of appropriate forms and reviews for accuracy and completeness. Accurately enters and updates demographic and payer data in practice management system. Verification of coverage and payer eligibility, which may include programs, private insurances, Medi-Cal, and Sliding Fee. Informs patients about all available services and programs. Observes for patients in distress and promptly reports to nursing staff. Demonstrates and maintains knowledge of practice management system, payers, and Standard Work. Maintains inventory of paperwork and ensures most up to date form is being used. Issues visitor passes when required. Performs variety of clerical duties. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics). Demonstrates knowledge of domestic violence, child and dependent abuse protocols. Demonstrates culturally sensitivity and competence with patients. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or GED equivalent required. Minimum one year of customer service position preferably in a medical setting. Ability to remain professional and courteous with customers and patients. Must have excellent verbal and written communication skills. Knowledge of medical terminology is desirable. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of organization. Bilingual - ability to read, speak and write in English and another language is desirable. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratios and percent, and to draw and interpret bar graphs. REASONING ABILITY Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions following standard office policies and past precedents. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding required. Microsoft Office skills preferred. Working knowledge of EHR preferred. CERTIFICATES, LICENSES, REGISTRATIONS Certificate in Medical Front Office procedures desired. Possession of current, valid, unrestricted California Driver's License (Class C) required. CPR (BLS-C) card preferred. OTHER REQUIREMENTS Required to pass a criminal history background check upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work in a fast-paced environment. The noise level in the work environment is usually moderate. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed.

Job Title: Pharmacy Technician Department: Pharmacy Reports To: Director of Pharmacy FLSA Status: Non-Exempt Wage Range that the Company Expects to Pay: $25.00 - $27.56 per hour Under the direct supervision of the Director of Pharmacy, the Pharmacy Technician assists in the preparation, packaging and distribution of prescribed medications, drugs, medical supplies and other pharmaceuticals for patient care. Under general supervision, the Pharmacy Technician performs a variety of duties related to inventory control, record keeping and customer service. It is the primary purpose of CHC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, organized, and enthusiastic at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned with or without notice. Applies laws, safety rules and correction program regulations and procedures to the filling of prescriptions and handling and storage of pharmaceuticals including controlled substances. Prepares and processes necessary prior authorization requests. Removes drugs from stock; counts, pours pharmaceuticals in accordance with prescriptions and established procedures. Accurately places pharmaceutical products in containers and affixes prescription and auxiliary labels; cross checks accuracy and completeness of label information; sets up prescriptions for review and approval by a pharmacist and returns stock to inventory. Receives and gathers prescription information from patients; requests and receives refill authorizations; verifies eligibility and identity and inputs information into the computer; completes necessary forms and records. Enters data such as patient name, prescribed medication and cost to maintain pharmacy inventory. Distributes refill prescriptions to customers, verifying identity in accordance with established procedures. Process chart orders to identify pharmacy requests. Checks drug supplies and initiates the reorder process for the pharmacist; checks in orders from vendors, verifying accuracy of contents and resolves problems with the vendor; shelves the delivery; rotates stock; packages and replaces inventory. Inventories and replaces office supplies, pharmacy carts and pharmaceutical shipments to other facilities. Performs filing and record keeping, answers phones, and performs related clerical duties. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics). Demonstrates knowledge of domestic violence, child and dependent abuse protocols. Demonstrates culturally sensitivity and competence with patients. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or GED equivalent required. On-the-job or classroom training as a Pharmacy Technician with knowledge of pharmacy and medical terminology. LANGUAGE SKILLS Bilingual in English and another language is desirable, but not required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding required.Working knowledge of Microsoft Office and Google Suites. Working knowledge of EHR required. Working knowledge of pharmacy software, database software and inventory software required. CERTIFICATES, LICENSES, REGISTRATIONS Possession of a current and valid Pharmacy Technician registration issued by the California State Board of Pharmacy. Certification as a National Pharmacy Technician is desired but not required. Possession of current, valid, unrestricted California Driver's License (Class C) and CPR (BLS-C) card. If employee does not have a current CPR card at time of hire, the requirement must be completed as stated in the company s CPR policy. OTHER REQUIREMENTS Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. Health screening requirements are subject to change based on CDC recommendations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate. Must be able to work in a clinical setting and work in a fast-paced environment. Required: Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Job Title: Claims Reviewer Clerk Department: 340B Reports To: Director of 340B Program FLSA Status: Non-Exempt Wage Range that the Company Expects to Pay: $26.00 - $28.67 per hour Under the supervision of the Director of 340B Program, the Claims Reviewer clerk shall perform chart reviews to locate chart notes, consultations, medications and referral orders to support 340B claims as well as other duties. The Claims Reviewer clerk will work with team members, clinic staff, and physicians to ensure all requirements are met. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Uses 340B reports to identify patient charts that require review for chart notes, consultations, medication documentation and referral orders. Performs chart review, identifies presence or absence of required elements. Works with Specialty offices or Referral Department to retrieve the missing consultation documentation. Contacts pharmacies to obtain a copy of the prescription when the consultation documentation does not include medication referenced in 340B claims report. Uses pharmacology references to determine generic from brand name prescription drugs. Works with office staff, medication case managers and physicians to ensure medication reconciliation is completed to reflect medications from 340B claims report. Works with office staff and physicians to ensure referral order is in chart for patients seen by and receiving prescription drugs from consulting specialist. Faxes consultations and prescription slips to Athena for scanning into patient s EMR. Work with 340B team to verify 340B claims reports. Review invoice pricing, prepare and maintain accounting documents and records. Demonstrates professionalism and provides quality customer service using AIDET Standards. Ability to work with high volume of patients, internal/external customers, and deal with frequent changes, delay or unexpected events. Demonstrates adherence to and observes all safety policies and procedures. Demonstrates knowledge of domestic violence, child and dependent abuse protocols. Demonstrates cultural sensitivity and competence with patients. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). Excellent command of Microsoft Excel Must be able to meet deadlines Perform other duties as assigned SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or GED required. Graduation from an accredited school in Medical Assisting or a certified or registered medical assistant (CMA/RMA), or other relevant medical experience. LANGUAGE SKILLS Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, policy and procedure manuals. Ability to respond effectively to the most sensitive inquires or complaints. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions following standard office policies and past precedents. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding required. Microsoft Office including Microsoft Word and Excel, and Google Suite skills required. Working knowledge of EHR preferred. CERTIFICATES, LICENSES, REGISTRATIONS Possession of current, valid, unrestricted California Driver's License (Class C) required. OTHER REQUIREMENTS Basic accounting skills preferred Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit. The employee is occasionally required to stand and walk for extended periods of time. The employee may occasionally lift and/or move up to 10 pounds of supplies. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is moderate (i.e. office setting with computers, phones, and printers). Must be able to work in a fast-paced environment. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Job Description Job Title: Clinical Services Supervisor, RN Department: Medical Reports To: Health Center Manager FLSA Status: Exempt Wage Range that the Company Expects to Pay: $3,600.00 - $3,969.00 bi-weekly SUMMARY Under the direct supervision of the Health Center Manager and in-direct clinical supervision of Nursing Administration, the Clinical Services Supervisor (CSS) shall perform licensed nursing duties under scope of practice, oversee back office clinical competency and performance, maintain and operate medical and laboratory equipment, assist in the treatment and care of patients, including performing physically demanding assignments. The CSS will collaborate with the Health Center Manager to manage the clinic's productivity goals while maintaining high patient satisfaction, efficient, and quality care. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Participates in patient population management relating to clinical services while taking into account cultural diversities, sensitivities, and local recourses. Prioritizes the management of patient acuity and optimal clinical flow. Recalls patients for routine health maintenance as needed. Use Evidence Based Practice guidelines to assist with disease management. Participates independently in direct or indirect care coordination and case management. Provides patient education directed by provider's care plan. Coordinates with the Care Team (Primary Care Provider, Health Educator, Registered Dietitian, RN, Behavioral Health Provider, Director of Nursing, or Medical Director) to ensure appropriate services are arranged for the patient in order for the patient to meet his/her care goals. Provides direct/indirect patient care services that ensure the safety and protection, comfort, and the performance of disease prevention and restorative measures. Independently utilizes nursing judgement to provide triage of patients with proper disposition and appropriate level of care using company adapted triage protocols. Participates in rooming patients, obtaining vital signs, medication administration, and patient treatment as directed by provider and within RN scope of practice. Initiates emergency procedures as directed by standardized protocols. Performs, observes, and records symptoms, abnormalities, and progress of the patient and reports findings to the provider. Documents all care coordination activities in the medical record. Assists team with a pre-visit checklist and participates or directs team huddles to establish patient goals and interventions. Assists with patient/client follow up appointments within the recommended time frames. Communicates with all members of the care team both internal and external by being a patient advocate. Uses available resources to facilitate care to ensure appropriate services are arranged for the patient in order for the patient to meet self-management and care goals. Tracks and compiles outstanding test and laboratory results required for examinations and visits for referrals and follow-up. Coordinates the notification process with support staff as recommended by the providers. Maintains and operates medical and laboratory equipment and documentation as necessary. May need to assist provider during treatment, examination, and/or testing of patients. Performs clinic audits and maintenance of laboratory and medication management for a multitude of state or federal regulatory compliance. Collaborates with the Quality Improvement Department to comply with federal and state regulations and payer requirements. Assists with various report tracking in and all software programs as designated by the company. Attends and participates in staff meetings and ongoing nursing review meetings. Participates in specialty committees as assigned. Demonstrates professionalism when calling patients and provides quality customer service using AIDET Standards. Ability to work with high volume of patients, internal/external customers, and deal with frequent changes, delay or unexpected events. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics). Demonstrates knowledge of domestic violence, child and dependent abuse protocols. Demonstrates cultural sensitivity and competence with patients. Demonstrates adherence to Quality Improvement processes such as Meaningful Use, HEDIS, UDS and Regulatory compliance and company productivity. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). SUPERVISORY RESPONSIBILITIES There are indirect clinical supervisory responsibilities with this position. The CSS will be responsible for the clinical supervision of back office staff such as medical assistants under the authorization and supervision of a licensed Physician, Podiatrist, Physician Assistant or Nurse Practitioner. With the collaboration of the Health Center Manager, the CSS will oversee the Medical Assistant clinical competency and performance. It is expected that the CSS will mentor, teach, and provide in-service training of the back office staff. Additionally, with collaboration of the Health Center Manager, the CSS will work to build schedules and coverage for the staffing needs of the clinic. The CSS will work with the Health Center Manager to ensure the oversight or ordering of needed supplies and clinical equipment. It is the responsibility of the CSS in collaboration with the Health Center Manager to ensure staff are versed and compliant with regulatory standards. The CSS is expected to know the California scope of practice for the back office staff and ensure safety for patients. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Graduation from an accredited Registered Nursing program. Current RN license issued by the State of California Board of Registered Nursing required. Minimum two year of recent experience in ambulatory care preferred. LANGUAGE SKILLS Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, policy and procedure manuals. Ability to respond effectively to the most sensitive inquires or complaints. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions following standard office policies and past precedents. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding required. Microsoft Office and Google Suite skills required. Working knowledge of EHR required. Competency in EHR system required. CERTIFICATES, LICENSES, REGISTRATIONS Possession of current, valid, unrestricted California Driver's License (Class C) required. Required to obtain and maintain current, valid, unrestricted RN license issued by the State of California Board of Registered Nursing. Current CPR (BLS-C) card required. Must obtain a valid CPR card within first 60 days of employment if not certified at time of hire. OTHER REQUIREMENTS Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit. The employee is frequently required to stand and walk. The employee must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. The employee must regularly lift and/or move up to 25 pounds of supplies. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is moderate (i.e. office and clinic setting with computers, phones, and printers). Must be able to work in a fast-paced environment. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Job Description Job Title: Licensed Vocational Nurse Department: Medical Reports To: Health Center Manager FLSA Status: Non-Exempt Wage Range that the Company Expects to Pay: $35.00 - $38.59 per hour SUMMARY Under the direct supervision of the Health Center Manager and in-direct clinical supervision of Nursing Administration, the Licensed Vocational Nurse (LVN) shall perform licensed nursing duties under scope of practice, maintain and operate medical and laboratory equipment, assist in the treatment and care of patients, including performing physically demanding assignments. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Participates in patient population management relating to clinical services while taking into account cultural diversities, sensitivities, and local recourses. Utilize Evidence Based Practice guidelines to assist with disease management. Prioritizes the management of patient flow in the clinic by ensuring patients are roomed and cared for in a timely manner. Participates in rooming patients, vital signs, and patient treatment as directed by provider and within LVN scope of practice. Performs, observes, and records symptoms and progress of the patient and reports findings to the provider. LVN does not make independent medical decisions. Provides administration of medications and immunizations as directed by provider and within LVN scope of practice. Coordinates with the Care Team (Primary Care Provider, Health Educator, Registered Dietitian, RN, Behavioral Health Provider, Director of Nursing, or Medical Director) to ensure appropriate services are arranged for the patient in order for the patient to meet his/her care goals. Educates patients/families, creates a pre-visit checklist and participates or directs team huddles. Assists with patient/client follow up appointments within the recommended time frames. Documents all care coordination activities in the medical record. Tracks and compiles outstanding test and laboratory results required for examinations and visits for referrals and follow-up. Coordinates the notification process with support staff as recommended by health care providers. Maintains and operates medical and laboratory equipment as necessary. May need to assist provider during treatment, examination, and/or testing of patients. Collaborates with the Quality Improvement Department to comply with federal and state regulations and payer requirements. Assists with various report tracking in and all software programs as designated by the corporation. Attends and participates in staff meetings and ongoing nursing review meetings. Assists internal or external consumers with any problems they may have with excellent customer service. Demonstrates professionalism when calling patients and provides quality customer service using AIDET Standards. Ability to work with high volume of patients, internal/external customers, and deal with frequent changes, delay or unexpected events. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics). Demonstrates knowledge of domestic violence, child and dependent abuse protocols. Demonstrates cultural sensitivity and competence with patients. Demonstrates adherence to Quality Improvement processes such as Meaningful Use, HEDIS, UDS and Regulatory compliance and company productivity. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities, however, it is expected that this position will mentor other staff such as medical assistants. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Graduation from an accredited LVN school. Current LVN license issued by the State of California Board of Vocational Nursing required. Minimum one year of recent experience in ambulatory care preferred. LANGUAGE SKILLS Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, policy and procedure manuals. Ability to respond effectively to the most sensitive inquires or complaints. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions following standard office policies and past precedents. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding required. Microsoft Office and Google Suite skills required. Working knowledge of EHR required. Competency in EHR system required. CERTIFICATES, LICENSES, REGISTRATIONS Possession of current, valid, unrestricted California Driver's License (Class C) required. Required to obtain and maintain current, valid, unrestricted LVN license issued by the State of California Board of Vocational Nursing. Current CPR (BLS-C) card required. Must obtain a valid CPR card within first 60 days of employment if not certified at time of hire. OTHER REQUIREMENTS Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit. The employee is frequently required to stand and walk. The employee must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. The employee must regularly lift and/or move up to 25 pounds of supplies. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is moderate (i.e. office and clinic setting with computers, phones, and printers). Must be able to work in a fast-paced environment. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed.

Job Title: Medical Assistant Department: Medical Reports To: Health Center Manager/Clinic Services Supervisor FLSA Status: Non-Exempt Wage Range that the Company Expects to Pay: Medical Assistant I: $22.50 - $24.81 per hour Medical Assistant II (Certified or Registered): $24.00 - $26.46 per hour Medical Assistant for San Luis Obispo or Cambria: $25.00 - $27.56 per hour SUMMARY Under the supervision of the Health Center Manager (HCM) and Clinic Services Supervisor (CSS), the Medical Assistant (MA) plays a key role in delivering efficient, high-quality care to patients at Community Health Centers of the Central Coast (CHCCC). Depending on the site and specialty, the MA performs non-professional clinical duties, operates medical and laboratory equipment, and assists with patient care, including physically demanding tasks. Additionally, the MA supports the team with clerical duties and helping maintain effective workflow and operations. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Actively participates in assigned Patient Care Team duties and activities. Provides quality customer service using AIDET Standards. Administers medications via oral, parenteral routes, and topical routes as per Provider's written orders. If, MA is unfamiliar with medication, he/she refers to nursing drug handbook prior to administering and consults with Provider and/or RN on site. Performs preliminary intake of vitals and determines need for immunizations, lead screening, preventative exams, and other health maintenance recommendations for specific age groups. Performs in-house CLIA Waived laboratory tests (urinalysis, pregnancy tests, strep, etc.) Observes manufacturer instructions and ensures quality controls have been performed each day. May assist with referral and tracking for routine visits, ancillary services, and external providers, notes tracking in medical record and in the appropriate software program as indicated by CHCCC. Greets patients using two patient identifiers, escorts them to examination room, assists in monitoring patient waiting areas, including patient examination rooms in the event of an acute situation, and to minimize the patient's waiting and maximize the utilization of the provider and the clinic. Acts to minimize the emotional discomfort associated with an office visit. Provides comfort and encouragement for patients with anxiety. Maintains clean and safe patient areas. Follows safety procedures and report unsafe conditions to supervisor. Ensure appropriate documentation of immunizations, intake, vitals, medication reconciliation, etc., in electronic medical record. May act as an interpreter, using proper and formal grammar, when necessary between the patient and provider. Cleans and disinfects instruments and prepares for sterilization by placing instruments in appropriate solution(s) as per manufacturers and CHC guidelines. Answers telephones to take messages, completes all task in inbox and assists in patient needs, and ensures that all messages are answered at the end of each day. Attends meetings and trainings as required by the supervisor. Ability to work with high volume of patients, internal/external customers, and deal with frequent changes, delay or unexpected events. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics). Demonstrates knowledge of domestic violence, child and dependent abuse protocols. Demonstrates cultural sensitivity and competence with patients. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). Promote the principle of health care integration and the Patient Centered Medical Home. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or GED required. Graduation from an accredited school in Medical Assisting or certification/registration (CMA/RMA) through a California Medical Board-approved medical assistant certifying organization. If MA does not have a CMA or RMA at time of hire, employee must be able to pass test within one year of employment. Minimum one year of recent medical assisting work experience in medical field preferred. Electrocardiogram (EKG), vital signs, venipuncture, injections experience preferred. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to respond effectively to the most sensitive inquires or complaints. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of organization. Bilingual (ability to read, speak, and write) in English and another language is desirable. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions following standard office policies and past precedents. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding required. Microsoft Office skills required. Working knowledge of EHR required. Competency in EHR system required. CERTIFICATES, LICENSES, REGISTRATIONS Graduation from an accredited school in Medical Assisting. Certification/registration (CMA/RMA) through a California Medical Board-approved medical assistant certifying organization. If MA does not have a CMA or RMA at time of hire, employee must be able to pass test within one year of employment. Possession of current, valid, unrestricted California Driver's License (Class C) is required. A current CPR (BLS-C) card is required. Must obtain a valid CPR card within the first 30 days of employment if not certified at the time of hire. CHC's CPR Policy will supersede this job description. OTHER REQUIREMENTS Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. Health screening requirements are subject to change based on CDC recommendations and federal, state, and/or local public health ordinances. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit. The employee is frequently required to stand and walk. The employee must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. The employee must regularly lift and/or move up to 25 pounds of supplies. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment described here reflects the conditions an employee may encounter while performing the essential functions of the job. Reasonable accommodations may be made for individuals with disabilities. The role requires the ability to thrive in a fast-paced environment, and the employee may frequently encounter moving mechanical parts and occasionally be exposed to the risk of electrical shock. The noise level is typically moderate. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed. ACKNOWLEDGEMENT The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Job Description Job Title: Referral Clerk Department: Referral Center Reports To: Director of Utilization Management (UM) and Referrals FLSA Status: Non-Exempt Wage Range that the Company Expects to Pay: $22.50 - $24.81 per hour SUMMARY Under the direct supervision of the Director of UM and Referrals, the Referral Clerk is responsible for processing specialty referral orders by obtaining insurance authorization, attaching clinical documents, and submitting to specialty offices. The Referral Clerk communicates with patients about referral details and documents in the electronic health record. The Referral Clerk obtains specialist consultation notes and closes referrals. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Selects referrals from assigned site bucket, reviews referral order, and chart documents for appropriateness and completeness. Contacts patient to confirm referral and advises patient of referral detail. Obtains insurance authorization for referral and uploads into the electronic health record. Collates electronic documents relevant to referral order (chart notes, diagnostic studies, authorization) and submits to specialist. Documents actions in electronic health record. Selects follow up from assigned site bucket, reviews referral documentation, and looks for associated consultation notes in electronic health record. Contacts patient to confirm specialty appointment was made, kept, and notes date in electronic health record. Contacts specialty office to request consultation report, if indicated. Answers incoming telephone calls from patients or offices and addresses needs of the caller. Reviews and responds to patient cases as assigned. Completes chart processing and RAF requests as assigned from the Utilization Management bucket. Requests consultation notes and/or prescriptions for 340B claims as assigned. Demonstrates professionalism and provides quality customer service using AIDET Standards. Ability to work with high volume of patients, internal/external customers, and deal with frequent changes, delay or unexpected events. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics). Demonstrates knowledge of domestic violence, child and dependent abuse protocols. Demonstrates cultural sensitivity and competence with patients. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES To perform the job successfully, an individual should demonstrate the following characteristics: resourceful, independence, detail-oriented, professionalism, problem-solver, multi-tasker, team player, and customer service. EDUCATION and/or EXPERIENCE High school diploma or GED required. Graduation from an accredited school in Medical Assisting or a certified or registered medical assistant (CMA/RMA), or other relevant medical experience. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to respond effectively to the most sensitive inquires or complaints. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of organization. Bilingual - ability to read, speak, and write in English and another language is strongly preferred. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions following standard office policies and past precedents. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding required. Microsoft Office and Google Suite skills required. Working knowledge of EHR required. CERTIFICATES, LICENSES, REGISTRATIONS Possession of current, valid, unrestricted California Driver's License (Class C) required. OTHER REQUIREMENTS Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is largely sedentary. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee will have repetitive finger and hand motions when typing. The employee will regularly need to operate a computer, keyboard, and telephone. The employee is regularly required to sit for an extended period of time however, may be frequently required to stand and walk. The employee may need to lift and/or move up to 25 pounds of supplies. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is moderate (i.e. office setting with computers, phones, and printers). Must be able to work in a cubicle setting and work in a fast-paced environment consisting of inbound and outbound calls. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed.

Job Title: Receptionist - Medical Department: Administration Reports To: Health Center Manager/Regional Operations Manager FLSA Status: Non-Exempt Wage Range that the Company Expects to Pay: $21.00 - $23.15 per hour SUMMARY Under the direct supervision of the Health Center Manager and the general supervision of the Regional Operations Manager, the Receptionist will follow the protocols of the Community Health Centers of the Central Coast, Inc. (CHCCC), by greeting patients in a professional and courteous manner, managing provider schedules to ensure access and efficiency, assisting patients through the registration process, and receiving payments for rendered services. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Performs duties per Standard Work and Skills Competency Check-Off list. Actively participates in assigned Patient Care Team duties and activities. Provides quality customer service using AIDET Standards. Answers telephone promptly with a courteous and professional manner. Handle high volume of patients and internal/externals customers, and handle frequent changes, delay or unexpected events. Checks patients in-and-out through the practice management system and verifies information. Performs cashiering duties and collects co-payments, payments, and outstanding balances. Reviews and manages patient schedules to anticipate for missed opportunities, scheduling errors, registration form updates, insurance eligibility, and co-payments. Schedules patients per protocol and refers triage calls to nursing staff. Confirms appointments for primary care and ancillary services within 24 hours of appointment. Assists with pre-visit planning. Assists patients with the completion of appropriate forms and reviews for accuracy and completeness. Accurately enters and updates demographic and payer data in practice management system. Verification of coverage and payer eligibility, which may include programs, private insurances, Medi-Cal, and Sliding Fee. Informs patients about all available services and programs. Observes for patients in distress and promptly reports to nursing staff. Demonstrates and maintains knowledge of practice management system, payers, and Standard Work. Maintains inventory of paperwork and ensures most up to date form is being used. Issues visitor passes when required. Performs variety of clerical duties. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics). Demonstrates knowledge of domestic violence, child and dependent abuse protocols. Demonstrates culturally sensitivity and competence with patients. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or GED equivalent required. Minimum one year of customer service position preferably in a medical setting. Ability to remain professional and courteous with customers and patients. Must have excellent verbal and written communication skills. Knowledge of medical terminology is desirable. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of organization. Bilingual - ability to read, speak and write in English and another language is desirable. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratios and percent, and to draw and interpret bar graphs. REASONING ABILITY Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions following standard office policies and past precedents. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding required. Microsoft Office skills preferred. Working knowledge of EHR preferred. CERTIFICATES, LICENSES, REGISTRATIONS Certificate in Medical Front Office procedures desired. Possession of current, valid, unrestricted California Driver's License (Class C) required. CPR (BLS-C) card preferred. OTHER REQUIREMENTS Required to pass a criminal history background check upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work in a fast-paced environment. The noise level in the work environment is usually moderate. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed.

Job Description Job Title: Primary Care Physician Department: Medical Administration Reports To: Chief Medical Officer FLSA Status: Exempt Wage Range that the Company Expects to Pay: $10,000.00 - $11,025 bi-weekly SUMMARY Under the direction of the Chief Medical Officer, but with independent responsibility for professional results the Physician provides primary healthcare services for Community Health Centers of the Central Coast, Inc. (CHC), and to perform related work as required. It is the primary purpose of CHC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staffs desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, organized, and enthusiastic at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties assigned by the Chief Medical Officer include, but are not limited to, the following activities and may be adjusted based on patient and clinic medical service requirements: Secures and evaluates a patient's health history and records findings in a systematic, accurate and succinct manner. Performs a physical assessment and is able to discriminate between normal and abnormal findings. Provides routine physical examinations, diagnostic services and treatment of illnesses and emergencies. Adheres to the highest standards of medical ethics at all times. Assures quality of care for all patients. Shares on-call duties, when indicated, with other members of the medical staff. Elicits and records information about patient's medical history. Examines patient to determine general physical condition. Orders or executes various tests, analyses, and diagnostic images to provide information on patient's condition. Analyzes reports and findings of tests and of examination, and diagnoses condition. Administers or prescribes treatments and drugs. Inoculates and vaccinates patients to immunize patients from communicable diseases. Advises patients concerning diet, hygiene, and methods for prevention of disease. Reports births, deaths, and outbreak of contagious diseases to governmental authorities. Refers patients to medical specialist or other practitioner for specialized treatment. Performs minor surgery. Conducts physical examinations to provide information needed for admission to school, consideration for jobs, or eligibility for insurance coverage. Assists the Chief Medical Officer in establishing medical policies, evaluating existing policies and developing changes in policies as necessary; designing, implementing, and evaluating education programs for patients and staff. Shares supervisory responsibilities of the nurse practitioner with the Clinical Director as required. Works within privileges and protocols as established by the Chief Medical Officer. Participates in committees as requested by the Chief Medical Officer. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescent, adults or geriatrics). Demonstrates knowledge of domestic violence, child, and dependent and elder abuse protocols. Maintains and adheres to HIPAA, confidential and privileged communications (patient, employees, and corporation). Participates in patient population management as it relates to clinical services while taking into account cultural diversity and local resources. Participates in the team member's care coordination by providing follow up phone calls post hospital discharge, Assists the patient with follow up appointments within the recommended time frames and gather data from recent hospital admissions to facilitate follow up. Understands the role in self-management support by developing a relationship with high risk clients and anticipate what needs they may encounter. Develop the ability to refer to an RN when clinical judgment is in question. Develop communication skills with all members of the team both internal and external, by first being a patient advocate and use the available resources to facilitate care. Coordinate with the Care Team (PCP, RN, Health Educator, LCSW, Director of Nursing and/or Chief Medical Officer) to ensure appropriate services are arranged for the patient in order for them to meet their goals. Understand the role in the quality improvement process which may include meetings, data collection and charge auditing. Use Evidence Based Practice guidelines to assist with disease management. SUPERVISORY RESPONSIBILITIES May supervise mid-level providers at the direction of the Chief Medical Officer. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Medical Doctor Degree (M.D.) or Doctor of Osteopathy (D.O.) from an accredited medical school. Completion of a residency training program in the field Family Practice, Internal Medicine, OB/GYN or Pediatrics, required. Board Certified or board eligibility required. Maintains current knowledge in Family Practice, Internal Medicine, OB/GYN or Pediatrics through continuing medical education, participation in local and national medical societies. LANGUAGE SKILLS Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Bilingual (English and Spanish) ability to speak, read, write Spanish desirable. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs. REASONING ABILITY Authoritative knowledge of the principles, practice and techniques of family-centered medicine. Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. CERTIFICATES, LICENSES, REGISTRATIONS Possession of current unrestricted and valid License - Physician and Surgeon or equivalent from Medical Board of California. Board Certified/Eligible Family Practice, Internal Medicine, OB/GYN or Pediatrics, required. Possession of current unrestricted and valid DEA license, Advanced Cardio Life Support (ACLS) for FP/IM, Pediatric Advanced Life Support (PALS) card for PEDS; and Basic Life Support (BLS-C) card for all specialties. Annual health examination; annual TB skin test clearance or biannual chest x-ray, and up to date immunizations for health care workers at time of hire and annually thereafter. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be willing to have a flexible work schedule that may include late evenings and weekends, and be able to travel to other clinic sites or locations as needed.

Job Description Wage Range that the Company Expects to Pay: $5,000.00 - $5,512.50 bi-weekly Under the general supervision of the Chief Medical Officer, the Physician Assistant / Nurse Practitioner provides primary health care services to patients of Community Health Center. It is the primary purpose of CHC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, organized, and enthusiastic at all times.

Job Title: Medical Assistant Department: Medical Reports To: Health Center Manager/Clinic Services Supervisor FLSA Status: Non-Exempt Wage Range that the Company Expects to Pay: Medical Assistant I: $22.50 - $24.81 per hour Medical Assistant II (Certified or Registered): $24.00 - $26.46 per hour Medical Assistant for San Luis Obispo or Cambria: $25.00 - $27.56 per hour SUMMARY Under the supervision of the Health Center Manager (HCM) and Clinic Services Supervisor (CSS), the Medical Assistant (MA) plays a key role in delivering efficient, high-quality care to patients at Community Health Centers of the Central Coast (CHCCC). Depending on the site and specialty, the MA performs non-professional clinical duties, operates medical and laboratory equipment, and assists with patient care, including physically demanding tasks. Additionally, the MA supports the team with clerical duties and helping maintain effective workflow and operations. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Actively participates in assigned Patient Care Team duties and activities. Provides quality customer service using AIDET Standards. Administers medications via oral, parenteral routes, and topical routes as per Provider's written orders. If, MA is unfamiliar with medication, he/she refers to nursing drug handbook prior to administering and consults with Provider and/or RN on site. Performs preliminary intake of vitals and determines need for immunizations, lead screening, preventative exams, and other health maintenance recommendations for specific age groups. Performs in-house CLIA Waived laboratory tests (urinalysis, pregnancy tests, strep, etc.) Observes manufacturer instructions and ensures quality controls have been performed each day. May assist with referral and tracking for routine visits, ancillary services, and external providers, notes tracking in medical record and in the appropriate software program as indicated by CHCCC. Greets patients using two patient identifiers, escorts them to examination room, assists in monitoring patient waiting areas, including patient examination rooms in the event of an acute situation, and to minimize the patient's waiting and maximize the utilization of the provider and the clinic. Acts to minimize the emotional discomfort associated with an office visit. Provides comfort and encouragement for patients with anxiety. Maintains clean and safe patient areas. Follows safety procedures and report unsafe conditions to supervisor. Ensure appropriate documentation of immunizations, intake, vitals, medication reconciliation, etc., in electronic medical record. May act as an interpreter, using proper and formal grammar, when necessary between the patient and provider. Cleans and disinfects instruments and prepares for sterilization by placing instruments in appropriate solution(s) as per manufacturers and CHC guidelines. Answers telephones to take messages, completes all task in inbox and assists in patient needs, and ensures that all messages are answered at the end of each day. Attends meetings and trainings as required by the supervisor. Ability to work with high volume of patients, internal/external customers, and deal with frequent changes, delay or unexpected events. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics). Demonstrates knowledge of domestic violence, child and dependent abuse protocols. Demonstrates cultural sensitivity and competence with patients. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). Promote the principle of health care integration and the Patient Centered Medical Home. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or GED required. Graduation from an accredited school in Medical Assisting or certification/registration (CMA/RMA) through a California Medical Board-approved medical assistant certifying organization. If MA does not have a CMA or RMA at time of hire, employee must be able to pass test within one year of employment. Minimum one year of recent medical assisting work experience in medical field preferred. Electrocardiogram (EKG), vital signs, venipuncture, injections experience preferred. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to respond effectively to the most sensitive inquires or complaints. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of organization. Bilingual (ability to read, speak, and write) in English and another language is desirable. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions following standard office policies and past precedents. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding required. Microsoft Office skills required. Working knowledge of EHR required. Competency in EHR system required. CERTIFICATES, LICENSES, REGISTRATIONS Graduation from an accredited school in Medical Assisting. Certification/registration (CMA/RMA) through a California Medical Board-approved medical assistant certifying organization. If MA does not have a CMA or RMA at time of hire, employee must be able to pass test within one year of employment. Possession of current, valid, unrestricted California Driver's License (Class C) is required. A current CPR (BLS-C) card is required. Must obtain a valid CPR card within the first 30 days of employment if not certified at the time of hire. CHC's CPR Policy will supersede this job description. OTHER REQUIREMENTS Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. Health screening requirements are subject to change based on CDC recommendations and federal, state, and/or local public health ordinances. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit. The employee is frequently required to stand and walk. The employee must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. The employee must regularly lift and/or move up to 25 pounds of supplies. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment described here reflects the conditions an employee may encounter while performing the essential functions of the job. Reasonable accommodations may be made for individuals with disabilities. The role requires the ability to thrive in a fast-paced environment, and the employee may frequently encounter moving mechanical parts and occasionally be exposed to the risk of electrical shock. The noise level is typically moderate. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed. ACKNOWLEDGEMENT The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Job Description Job Title: Receptionist - Medical Department: Administration Reports To: Health Center Manager/Regional Operations Manager FLSA Status: Non-Exempt Wage Range that the Company Expects to Pay: $21.00 - $23.15 per hour SUMMARY Under the direct supervision of the Health Center Manager and the general supervision of the Regional Operations Manager, the Receptionist will follow the protocols of the Community Health Centers of the Central Coast, Inc. (CHCCC), by greeting patients in a professional and courteous manner, managing provider schedules to ensure access and efficiency, assisting patients through the registration process, and receiving payments for rendered services. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Performs duties per Standard Work and Skills Competency Check-Off list. Actively participates in assigned Patient Care Team duties and activities. Provides quality customer service using AIDET Standards. Answers telephone promptly with a courteous and professional manner. Handle high volume of patients and internal/externals customers, and handle frequent changes, delay or unexpected events. Checks patients in-and-out through the practice management system and verifies information. Performs cashiering duties and collects co-payments, payments, and outstanding balances. Reviews and manages patient schedules to anticipate for missed opportunities, scheduling errors, registration form updates, insurance eligibility, and co-payments. Schedules patients per protocol and refers triage calls to nursing staff. Confirms appointments for primary care and ancillary services within 24 hours of appointment. Assists with pre-visit planning. Assists patients with the completion of appropriate forms and reviews for accuracy and completeness. Accurately enters and updates demographic and payer data in practice management system. Verification of coverage and payer eligibility, which may include programs, private insurances, Medi-Cal, and Sliding Fee. Informs patients about all available services and programs. Observes for patients in distress and promptly reports to nursing staff. Demonstrates and maintains knowledge of practice management system, payers, and Standard Work. Maintains inventory of paperwork and ensures most up to date form is being used. Issues visitor passes when required. Performs variety of clerical duties. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics). Demonstrates knowledge of domestic violence, child and dependent abuse protocols. Demonstrates culturally sensitivity and competence with patients. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or GED equivalent required. Minimum one year of customer service position preferably in a medical setting. Ability to remain professional and courteous with customers and patients. Must have excellent verbal and written communication skills. Knowledge of medical terminology is desirable. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of organization. Bilingual - ability to read, speak and write in English and another language is desirable. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratios and percent, and to draw and interpret bar graphs. REASONING ABILITY Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions following standard office policies and past precedents. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding required. Microsoft Office skills preferred. Working knowledge of EHR preferred. CERTIFICATES, LICENSES, REGISTRATIONS Certificate in Medical Front Office procedures desired. Possession of current, valid, unrestricted California Driver's License (Class C) required. CPR (BLS-C) card preferred. OTHER REQUIREMENTS Required to pass a criminal history background check upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work in a fast-paced environment. The noise level in the work environment is usually moderate. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed.

Job Description Job Title: Primary Care Physician Department: Medical Administration Reports To: Chief Medical Officer FLSA Status: Exempt Wage Range that the Company Expects to Pay: $9,230.77 - 11,220.06 bi-weekly SUMMARY Under the direction of the Chief Medical Officer, but with independent responsibility for professional results the Physician provides primary healthcare services for Community Health Centers of the Central Coast, Inc. (CHC), and to perform related work as required. It is the primary purpose of CHC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staffs desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, organized, and enthusiastic at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties assigned by the Chief Medical Officer include, but are not limited to, the following activities and may be adjusted based on patient and clinic medical service requirements: Secures and evaluates a patient's health history and records findings in a systematic, accurate and succinct manner. Performs a physical assessment and is able to discriminate between normal and abnormal findings. Provides routine physical examinations, diagnostic services and treatment of illnesses and emergencies. Adheres to the highest standards of medical ethics at all times. Assures quality of care for all patients. Shares on-call duties, when indicated, with other members of the medical staff. Elicits and records information about patient's medical history. Examines patient to determine general physical condition. Orders or executes various tests, analyses, and diagnostic images to provide information on patient's condition. Analyzes reports and findings of tests and of examination, and diagnoses condition. Administers or prescribes treatments and drugs. Inoculates and vaccinates patients to immunize patients from communicable diseases. Advises patients concerning diet, hygiene, and methods for prevention of disease. Reports births, deaths, and outbreak of contagious diseases to governmental authorities. Refers patients to medical specialist or other practitioner for specialized treatment. Performs minor surgery. Conducts physical examinations to provide information needed for admission to school, consideration for jobs, or eligibility for insurance coverage. Assists the Chief Medical Officer in establishing medical policies, evaluating existing policies and developing changes in policies as necessary; designing, implementing, and evaluating education programs for patients and staff. Shares supervisory responsibilities of the nurse practitioner with the Clinical Director as required. Works within privileges and protocols as established by the Chief Medical Officer. Participates in committees as requested by the Chief Medical Officer. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescent, adults or geriatrics). Demonstrates knowledge of domestic violence, child, and dependent and elder abuse protocols. Maintains and adheres to HIPAA, confidential and privileged communications (patient, employees, and corporation). Participates in patient population management as it relates to clinical services while taking into account cultural diversity and local resources. Participates in the team member's care coordination by providing follow up phone calls post hospital discharge, Assists the patient with follow up appointments within the recommended time frames and gather data from recent hospital admissions to facilitate follow up. Understands the role in self-management support by developing a relationship with high risk clients and anticipate what needs they may encounter. Develop the ability to refer to an RN when clinical judgment is in question. Develop communication skills with all members of the team both internal and external, by first being a patient advocate and use the available resources to facilitate care. Coordinate with the Care Team (PCP, RN, Health Educator, LCSW, Director of Nursing and/or Chief Medical Officer) to ensure appropriate services are arranged for the patient in order for them to meet their goals. Understand the role in the quality improvement process which may include meetings, data collection and charge auditing. Use Evidence Based Practice guidelines to assist with disease management. SUPERVISORY RESPONSIBILITIES May supervise mid-level providers at the direction of the Chief Medical Officer. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Medical Doctor Degree (M.D.) or Doctor of Osteopathy (D.O.) from an accredited medical school. Completion of a residency training program in the field Family Practice, Internal Medicine, OB/GYN or Pediatrics, required. Board Certified or board eligibility required. Maintains current knowledge in Family Practice, Internal Medicine, OB/GYN or Pediatrics through continuing medical education, participation in local and national medical societies. LANGUAGE SKILLS Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Bilingual (English and Spanish) ability to speak, read, write Spanish desirable. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs. REASONING ABILITY Authoritative knowledge of the principles, practice and techniques of family-centered medicine. Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. CERTIFICATES, LICENSES, REGISTRATIONS Possession of current unrestricted and valid License - Physician and Surgeon or equivalent from Medical Board of California. Board Certified/Eligible Family Practice, Internal Medicine, OB/GYN or Pediatrics, required. Possession of current unrestricted and valid DEA license, Advanced Cardio Life Support (ACLS) for FP/IM, Pediatric Advanced Life Support (PALS) card for PEDS; and Basic Life Support (BLS-C) card for all specialties. Annual health examination; annual TB skin test clearance or biannual chest x-ray, and up to date immunizations for health care workers at time of hire and annually thereafter. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be willing to have a flexible work schedule that may include late evenings and weekends, and be able to travel to other clinic sites or locations as needed.

Job Title: Medical Assistant Department: Medical Reports To: Health Center Manager/Clinic Services Supervisor FLSA Status: Non-Exempt Wage Range that the Company Expects to Pay: Medical Assistant I: $22.50 - $24.81 per hour Medical Assistant II (Certified or Registered): $24.00 $26.46 per hour Medical Assistant for San Luis Obispo or Cambria: $25.00 - $27.56 per hour SUMMARY Under the supervision of the Health Center Manager (HCM) and Clinic Services Supervisor (CSS), the Medical Assistant (MA) plays a key role in delivering efficient, high-quality care to patients at Community Health Centers of the Central Coast (CHCCC). Depending on the site and specialty, the MA performs non-professional clinical duties, operates medical and laboratory equipment, and assists with patient care, including physically demanding tasks. Additionally, the MA supports the team with clerical duties and helping maintain effective workflow and operations. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Actively participates in assigned Patient Care Team duties and activities. Provides quality customer service using AIDET Standards. Administers medications via oral, parenteral routes, and topical routes as per Provider s written orders. If, MA is unfamiliar with medication, he/she refers to nursing drug handbook prior to administering and consults with Provider and/or RN on site. Performs preliminary intake of vitals and determines need for immunizations, lead screening, preventative exams, and other health maintenance recommendations for specific age groups. Performs in-house CLIA Waived laboratory tests (urinalysis, pregnancy tests, strep, etc.) Observes manufacturer instructions and ensures quality controls have been performed each day. May assist with referral and tracking for routine visits, ancillary services, and external providers, notes tracking in medical record and in the appropriate software program as indicated by CHCCC. Greets patients using two patient identifiers, escorts them to examination room, assists in monitoring patient waiting areas, including patient examination rooms in the event of an acute situation, and to minimize the patient's waiting and maximize the utilization of the provider and the clinic. Acts to minimize the emotional discomfort associated with an office visit. Provides comfort and encouragement for patients with anxiety. Maintains clean and safe patient areas. Follows safety procedures and report unsafe conditions to supervisor. Ensure appropriate documentation of immunizations, intake, vitals, medication reconciliation, etc., in electronic medical record. May act as an interpreter, using proper and formal grammar, when necessary between the patient and provider. Cleans and disinfects instruments and prepares for sterilization by placing instruments in appropriate solution(s) as per manufacturers and CHC guidelines. Answers telephones to take messages, completes all task in inbox and assists in patient needs, and ensures that all messages are answered at the end of each day. Attends meetings and trainings as required by the supervisor. Ability to work with high volume of patients, internal/external customers, and deal with frequent changes, delay or unexpected events. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics). Demonstrates knowledge of domestic violence, child and dependent abuse protocols. Demonstrates cultural sensitivity and competence with patients. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). Promote the principle of health care integration and the Patient Centered Medical Home. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or GED required. Graduation from an accredited school in Medical Assisting or certification/registration (CMA/RMA) through a California Medical Board-approved medical assistant certifying organization. If MA does not have a CMA or RMA at time of hire, employee must be able to pass test within one year of employment. Minimum one year of recent medical assisting work experience in medical field preferred. Electrocardiogram (EKG), vital signs, venipuncture, injections experience preferred. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to respond effectively to the most sensitive inquires or complaints. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of organization. Bilingual (ability to read, speak, and write) in English and another language is desirable. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions following standard office policies and past precedents. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding required. Microsoft Office skills required. Working knowledge of EHR required. Competency in EHR system required. CERTIFICATES, LICENSES, REGISTRATIONS Graduation from an accredited school in Medical Assisting. Certification/registration (CMA/RMA) through a California Medical Board-approved medical assistant certifying organization. If MA does not have a CMA or RMA at time of hire, employee must be able to pass test within one year of employment. Possession of current, valid, unrestricted California Driver's License (Class C) is required. A current CPR (BLS-C) card is required. Must obtain a valid CPR card within the first 30 days of employment if not certified at the time of hire. CHC s CPR Policy will supersede this job description. OTHER REQUIREMENTS Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. Health screening requirements are subject to change based on CDC recommendations and federal, state, and/or local public health ordinances. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit. The employee is frequently required to stand and walk. The employee must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. The employee must regularly lift and/or move up to 25 pounds of supplies. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment described here reflects the conditions an employee may encounter while performing the essential functions of the job. Reasonable accommodations may be made for individuals with disabilities. The role requires the ability to thrive in a fast-paced environment, and the employee may frequently encounter moving mechanical parts and occasionally be exposed to the risk of electrical shock. The noise level is typically moderate. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed. ACKNOWLEDGEMENT The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.