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Community health navigator skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jessica Clontz,

Jessica Clontz

Below we've compiled a list of the most critical community health navigator skills. We ranked the top skills for community health navigators based on the percentage of resumes they appeared on. For example, 16.3% of community health navigator resumes contained patients as a skill. Continue reading to find out what skills a community health navigator needs to be successful in the workplace.

15 community health navigator skills for your resume and career

1. Patients

Here's how community health navigators use patients:

Designed and prepared spreadsheets to maintain reporting statistics used in developing appropriate public benefits for patients and participants.
Communicated clearly and effectively to patients, co-workers, and hospital personnel.

3. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how community health navigators use mental health:

Assisted in addressing members' barriers to care and to encourage/foster relationships with their physical and mental health providers.
Conduct court ordered mental health and substance abuse evaluations for Denver Department of Human Services.

4. Community Health

Community health is a category of medical speciality that places its attention on the well being of people. The main focus is mental and physical well-being of these people located in a specific region geographically. It seeks to help community people maintain and enhance their health in order to prevent disease spread.

Here's how community health navigators use community health:

Outreached and promoted program services to Spanish speaking community at local health fairs and community health related events
Assisted supervisor in developing work flow plans, special projects and training of new Community Health Navigators to the team.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how community health navigators use customer service:

Provide continuous excellent customer service to clients to provide answers to questions and assistance with needs.
Assist members with all customer service questions that arise in process of completing outreach.

6. Care Coordination

Here's how community health navigators use care coordination:

Develop and implement evolving curriculum and resources to assist new and existing employees in health management and care coordination.
Provided care coordination for people with one or more chronic diseases and/or a behavioral diagnosis.

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7. Health Education

Health education refers to education concerning healthcare.

Here's how community health navigators use health education:

Provide individuals with health education information Interpret results of health screenings and provide appropriate referrals Recommend strategies to improve health and well-being
Conducted one-on-one client-centered health education counseling sessions related to sexual health and health promotion in a high-volume community clinic setting.

8. Substance Abuse

Here's how community health navigators use substance abuse:

Provide client-centered and trauma-informed services to clients with severe mental illnesses and co-occurring substance abuse/addiction disorders.
Educated the consumer about the negative effects of substance abuse on their symptoms.

9. Community Outreach

Here's how community health navigators use community outreach:

Performed community outreach and worked with site staff to identify uninsured clients and provide application assistance.
Conducted community outreach and education to raise awareness about the marketplace.

10. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how community health navigators use phone calls:

Documented all client interactions, phone calls, and referrals.
Receive telephone calls and direct where necessary.

11. Health Services

Here's how community health navigators use health services:

Participated in pilot project focused on specific counties containing UHC members with high spend/high utilization of health services.
Provided assistance to uninsured and underinsured persons in the access of health service.

12. Health Outcomes

Here's how community health navigators use health outcomes:

Provided educational services to the under served to link the medical dental connection and improve health outcomes.

13. Primary Care

Here's how community health navigators use primary care:

Addressed specialized patient challenges through coordination with Primary Care Physicians and monitored and reported changes in patient status.
Provide education to the Community Partner patient about the information required from their Primary Care Provider and reminders about upcoming appointments.

14. Community Events

Community events are the events scheduled within the community.

Here's how community health navigators use community events:

Represented IEHP at community events, health fairs, schools, and with the public in general.
Coordinate community events to promote open enrollment for the Affordable Care Act.

15. Educational Materials

Educational materials are items and accessories that are used to enhance learning in any given educational setting. They vary per setting and may include audio or visual aids, textbooks, tools, devices, machinery, gadgets, and virtually ant media that can improve the learning process of any individual at the primary or advanced educational level.

Here's how community health navigators use educational materials:

Assist with development of new or updated educational materials.
Develop and/or identify and distribute appropriate and accurate educational material for individuals on various health-related topics; 3.

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What skills help Community Health Navigators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on community health navigator resumes?

Jessica Clontz

Assistant Teaching Professor, Human Development and Family Studies, Program Coordinator, HDFS, Pennsylvania State University

The skills employers are looking for include teamwork, leadership, creativity, and flexibility. Although many agencies have moved to a remote service delivery model, professionals are still working as a team to meet client needs effectively. Employers want leaders who are not afraid to take on responsibility and communicate assertively. Working in human services requires you to think on your feet... a lot! Being creative will allow you to meet clients where they are instead of where you want them to be. The pandemic has made flexibility a necessary skill for all human service professionals. Schedules and activities can change at a moment's notice; therefore, you must be able to quickly adapt.

What soft skills should all community health navigators possess?

Jessica Clontz

Assistant Teaching Professor, Human Development and Family Studies, Program Coordinator, HDFS, Pennsylvania State University

Although the pandemic has changed much of how the human services field functions, the most important skills remain the same: compassion, empathy, creativity, maintaining personal wellness, and holding space for others. With millions of people grieving sudden deaths of loved ones, professionals will need to be prepared to be a witness and hold space for that grief. To avoid compassion fatigue and burnout, it will be helpful for professionals (and employers!) to make personal wellbeing a priority and encourage a balance between work and other fulfilling endeavors.

What hard/technical skills are most important for community health navigators?

Jessica Clontz

Assistant Teaching Professor, Human Development and Family Studies, Program Coordinator, HDFS, Pennsylvania State University

The pandemic forced us to redesign service delivery; therefore, professionals will need to demonstrate proficiency in tech skills such as setting up and hosting a teleconference, helping clients navigate online services, and leveraging social media for your agency. Although marketing on social media is not usually what professionals in the human services field expect to be doing, it is a necessary component among thriving organizations. Cultivating an engaging presence on social media and other platforms helps reach more people who may be in need of your services.

What community health navigator skills would you recommend for someone trying to advance their career?

Catherine Annis Ph.D.

Assistant Professor of Public Policy, Website

The world continues to become more interconnected, digitized, and globalized. Strong public sector candidates will be able to demonstrate skills related to collaboration, technology, and foreign language proficiency.

Do you want to know more?

List of community health navigator skills to add to your resume

The most important skills for a community health navigator resume and required skills for a community health navigator to have include:

Patients
Social Work
Mental Health
Community Health
Customer Service
Care Coordination
Health Education
Substance Abuse
Community Outreach
Phone Calls
Health Services
Health Outcomes
Primary Care
Community Events
Educational Materials

Social Services
Care Plan
Compassion
Health System
Community Organizations
Data Collection
Support Services
Community Agencies
HIPAA
Crisis Intervention
Patient Education
EMR
Scheduling Appointments
Medical Services
EHR

Medical Appointments
Motivational
Marketplace
Patient Health
Breast Cancer
Diabetes
Health Fairs
Breast Health
Health Screenings
Hiv Testing
Blood Pressure
Community Resources
Cervical
CMS

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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