Community health program coordinator job description

Class Description

THIS IS A NON-CIVIL SERVICE POSITION

Immunization Services

GSS II VALUE Communities Coordinator

(Two Year Grant Funded)

Salary Range: $38,254 - $60,681 Annually

The Baltimore City Health Department is seeking a COVID-19 VALUE Communities (VC) Coordinator to provide supervision to at least four-five VAALUE (Vaccine Access and Acceptance Lies in Unity and Equity) Communities Leads for the successful delivery of mobile vaccine clinics that aim to reach specific populations within Baltimore. The VC Team aims to ensure equitable COVID-19 vaccine distribution across Baltimore, increasing access to and acceptance of the COVID-19 vaccine. The VC Coordinator will act as a liaison between the VC Leads and the Mobile Vaccine team, and will coordinate the delivery of mobile vaccine clinics with clinical and pharmacy partners, senior housing and assisted living facilities, homeless shelters and organizations supporting people who experience homelessness, disabilities, and other Baltimore City partners supporting COVID-19 vaccine distribution to VC populations. Under the supervision the VC Operations Manager, the VC Coordinator will provide overall program management, operational, and coordinating support to the VC strategy, and is expected to establish and maintain excellent relationships with counterparts, community members, and other stakeholders in the COVID-19 response in Baltimore City.

* Lead the operations and program management of VC workgroups to ensure the successful delivery of strategies to reach these groups with COVID-19 vaccine.
* Support VC Workgroup Leads to develop and implement organizational management structure and systems for monitoring progress toward objectives of VC regarding COVID-19 vaccine access and acceptance.
* Develop and implement workplans, budgets, and operational standard operating procedures for the successful implementation of strategies to serve VC neighborhoods.
* Conduct outreach to community-based organizations and other community partners as needed, to follow up on complaints, troubleshoot challenges, and identify and implement course corrections to program activities.
* Coordinate with the Mobile Vaccine Team, clinical and pharmacy partners, and other key stakeholders to ensure the successful delivery of mobile vaccination clinics to reach VC areas.
* Support routine coordination and communication between partners engaged in supporting VC with COVID-19 mobile vaccination program activities.
* Support the development and implementation of VC strategy and workplans that include timeline, responsible party, and indicators.
* Implement management systems to improve coordination and track deliverables
* Contribute to development and timely submission of progress reports.
* Perform related work as required

QUALIFICATIONS:

A bachelor's degree from an accredited college or university and three years of experience in health program administration, coordination, planning or supervision.

Strong understanding of and sensitivity to Baltimore City communities and experience working with diverse populations.

Financial Disclosure: Under Sections 7-7, 7-8, and 7-9 of the Ethics Law outlines the City officials and employees who are required to file. Each year, the Ethics Board, in collaboration with City agencies and the Department of Human Resources, identifies required filers based on the Ethics Law's criteria.

These positions typically include:

As a general matter, the following public servants must file financial disclosure statements:

* Officials and many non-clerical employees of City agencies and instrumentalities (§§ 7-7 and 7-8);

o "non-clerical" means any compensated public servant who is not employed solely in a secretarial, clerical, or custodial capacity.

* Members of most City boards and commissions (§§ 7-7 and 7-8);
* Individuals filling procurement, enforcement, and legislative liaison functions (§ 7-9);
* Individuals vacating any of these positions (§ 7-11).
* Individuals filling a vacancy in any of these positions (§ 7-12).
* Candidates for qualifying elected positions (§ 7-13).
* Designees of the Mayor and of the City Council President (§ 7-14).

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.
Come join us and be part of a purpose driven company who is invested in your future!

Job Summary

This Position Is Responsible For Contacting Members And Community Partners In Assigned Areas And Is Responsible For Performing Ongoing Functions To Support The Social Service Department. Responsible For Contacting Identified Members To Inform And Educate Them On Health Care Programs, Responding To Inquiries From Members, And Supporting The Clinicians In The Physical And Behavioral Health Management Department With Their Provider And Member Activities. This Position Is Also Responsible For Developing Relationships With Community Partners, Working With Community Leaders And Contributing To The Design Of Community Health Outreach Programs. Also Assists As Needed In Identifying Local Social Service Resources For Members.

Responsibilities

1.Perform Social Service outreach and follow up attempts to members, including ER frequent fliers, and HRA questionnaire as requested. If tasked with face-to-face with members will encourage compliance with care plans and alert the Case Manager quickly when physical health and behavioral health issues arise.

2.Responsible for developing relationships with community partners, working with community leaders through the activities of assigned Health Councils, contributing to the design of community health plans, training community members in data collection, research IRB review, how to access demographic and other data, and grant writing efforts that benefit the health of communities.

3.Responsible for fulfilling BCBSNM Centennial contractual obligation in section 4.4.10.1.10 regarding non-Covered Services. The MCO will enlist the involvement of and coordinate with community organizations to provide services that are important to the health, safety and well-being of Members. This may include but shall not be limited to referrals to other agencies for assistance. The CONTRACTOR shall not be responsible for the provision or quality of non-Covered Services provided by other entities. This position also updates this information for reporting to HSD.

4.Designing measurable outcomes, collecting relevant health data, and writing proposals for funding to support projects and programs for our community partners. Responsible for assisting these nonprofits when requested at meetings with foundations.

5.Receive, analyze, conduct research and respond to telephone and/or written inquiries. Process information from member or provider to determine needs/wants and ensure customer questions have been addressed. Respond to customer or send to appropriate internal party.

6.Notify help desk of system issues.

7.Perform data entry function to update customer or provider information, especially regarding social service tasks and notes on services referred or unable to refer at this time.

8.Obtain required or missing information via correspondence or telephone.

9.In collaboration with the Health Education Coordinator, contribute to health literacy in assigned area as well as when requested in blitzes to promote a particular health prevention campaign, such as Be Covered New Mexico or Ask Me 3. Collect sign in sheets from each event to report numbers for HSD annual required reporting.

10.Serve as contact for the various groups regarding claims which involves conducting research, obtaining medical records/letters of medical necessity from TMG, reopen or initiate new cases as needed and refer case to clinicians.

11.Support and maintain communications with various in-house areas regarding Native American groups' concerns, i.e.: Marketing, Provider Affairs, SSD and NGEN.

12.Communicate and interact effectively and professionally with co-workers, management, customers, partnering agencies (FQHCs, Indian Health Service, EMTs, and others) etc.

13.Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.

14.Maintain complete confidentiality of company business.

15.Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

16. Work from home - Remote work.

JOB REQUIREMENTS:

* Bachelor Degree OR 4 years' health, social services or community advocacy experience,
* Knowledge of medical terminology
* Experience coordinating member related needs, providing assistance to members, and analyzing member needs
* PC proficiency including Microsoft Office applications
* Customer service skills
* Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical and BH issues

PREFERRED JOB REQUIREMENTS:

* Bachelor's degree in Social Work
* Proficient in New Mexico Native American Pueblo language; must be able to translate and present
* Community Health Worker (CHW) certification

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Skagit County Public Health's assessment and planning team works to develop a comprehensive understanding of health in our community and translate data into action by carrying out a variety of assessment and evaluation functions.

The Community Health Coordinator for Assessment and Planning leads assessment, planning, and implementation of programs designed to address emerging and established health needs through the collection and analysis of qualitative and quantitative data in partnership with other team members.

This position will work with epidemiologists, assessment and program staff. This work will prioritize the prevalence of health inequities within the diverse communities of Skagit County. The position will require attention to detail and working collaboratively with colleagues and with external partners. Under the framework of Foundational Public Health Services, incumbent builds capacity within the local community through active partnerships with a variety of community partners to improve health outcomes for strategically identified populations.

* Salary upon hire is step 1 through 3 ($5,406.64 - $5,791.84 per month) for a Community Health Coordinator - Assessment and Planning, dependent upon qualifications.

- Progressive increases are based upon years of service with Skagit County, up to step 10 total steps (top step $7,193.18 per month). Community Health Coordinator - Assessment and Planning is range 26 of the General Salary Schedule (Non-Rep)

Works to develop a comprehensive understanding of health in the Skagit County community and translate data into action by carrying out a variety of assessment and evaluation activities, including:

* Utilizing data from many sources including public health, social services, healthcare, and the community to inform programmatic, organizational, and community needs.

* Monitoring data on leading causes of diseases and deaths, health behaviors, and social factors influencing health.

* Identifying trends, inequities, disparities, and emerging health issues impacting population health outcomes.

* Developing community partnerships to disseminate relevant health information and address priority health issues.
* Guiding program and policy development, implementation, and evaluation.
* Providing technical assistance to community partners on data collection, analysis, interpretation, and dissemination.
* Lead robust process and outcome evaluations of public health programs
* Collaborate, plan, manage, and/or contribute to community health assessment projects.
* Conduct analysis of datasets and indicators of public health significance to support department and/or community surveillance, community health assessments, program evaluations, and other public health activities.
* Support monitoring Community Health Improvement Plan (CHIP) and department Strategic Plan evaluation processes.
* Support internal and external stakeholders with data and evaluation technical assistance as needed.
* Conduct focus groups and key informant interviews.
* Provide interpretation and reporting of both quantitative and qualitative data as appropriate for diverse audiences.
* Prepare research, review literature, and document recommendations to inform health program and policy changes.
* Prepare and communicate findings for health status or indicator reports.
* Coordinate with staff, managers, leadership, and partners to prepare and communicate public health information collected, analyzed, and interpreted in graphical reports and correspondence using data visualization best practices.
* Support internal and external customers with utilization of data for action.
* Participate in departmental, community, and state-level committees/workgroups.

Maintains daily responsibility for the administration and management of community health programs through assessment, policy development and assurance, under the direction of the Division Manager.

Develops, implements, and/or contracts for programs and services that are evidence based, fiscally responsible, and culturally relevant for Skagit County residents.

Negotiates contracts with County sub-contractors and provides management, oversight and program monitoring for projects funded through Skagit County. Conduct Requests for Proposal (RFP) processes as needed, and develop biennial program plans and budgets.

Conducts on-site monitoring for contract compliance both legally and programmatically and for achievement of outcomes. Establishes continual technical assistance and in person training to our contracted providers and/or terms for corrective actions and enforces sanctions as necessary. Works cooperatively with community providers to improve and problem solve programming issues.

Supervises program staff, outlines work priorities and assignment, provides direction and coaching for delivery of services, and assures quality in compliance with funding requirements and department goals. Recruits, trains, directs, and evaluates program staff.

Prepares grant applications and reports for funding. Develops and monitors budgets and program expenditures as needed.

Responds to community concerns and complaints; assures program activities are in compliance with laws, policies, regulations, and goals. Identifies and addresses customer needs.

Emphasizes public accountability and a positive public service approach with assigned staff.

Supervisory:

Directly Supervises staff.

OTHER JOB FUNCTIONS:

Performs related duties as assigned. Related duties as required are duties that may not be specifically listed in the Position Description but are within the general occupational series and responsibility level typically associated with the employee's classification of work.

Bachelor's degree in public health, social sciences research-related field; or closely related field. Master's Degree preferred.

A minimum of three to five years' professional experience in program design, development, and oversight.

Experience working with health and community service providers and community groups.

An equivalent combination of education and experience may be substituted which provides the skills, knowledge and abilities to perform the essential functions of the position. We will consider any combination of relevant work and lived experience, volunteering, education, and transferable skills and abilities as qualifying for this position. We are committed to building a diverse, inclusive team and encourage applications from candidates of all backgrounds to apply.?

COVID-19 vaccination is a required condition of employment for Skagit County Public Health. Proof of vaccination is required upon hire.

Requires knowledge of:

* Principles and practices of population-based health and Foundational Public Health Services/Capabilities.
* Underlying causes of health inequities.
* Key components of cultural competency; awareness of differences, attitude to examine beliefs and values and understanding of differences.
* Community Health Assessment (CHA) and Community Health Implementation Plan (CHIP) processes.
* Assessment tools/methods or other innovative approaches to analyzing health in populations and impacts of decisions on health equity.
* The field of assignment sufficient to perform completely and accurately the full scope of responsibility as outlined in the position description.
* Available public and community health resources and community groups within Skagit County, as well as regionally and Statewide.
* Grant writing and program development.
* Planning and facilitation principles.

Requires the ability to:

* Effectively manage projects including planning, problem solving, coordinating staff, and meeting established objectives.
* Incorporate the perspectives of multiple communities, including the prioritization of communities of color, in the consideration of impacts and outcomes of decision-making processes and policy recommendations.
* Identify upstream policy, systems-and environmental change strategies to address public health issues.
* Establish and maintain collaborative and effective working relationships with a diverse population of community members, businesses, schools, community-based agencies, organizations, and departmental staff.
* Work with little direct supervision in the development and implementation of a project.
* Apply a learning mindset to identify professional growth needs and opportunities.
* Facilitate group interaction and decision-making processes.
* Interpret qualitative and quantitative data, peer-reviewed literature, and innovative/best practices for purposes of program planning and policy development.
* Write and manage grants and contracts.
* Act as a strong advocate for efficient and effective services.
* Explore and develop resources and options in the area of assignment
* Supervise and evaluate work performance of staff.
* Keep records and prepare reports.
* Communicate effectively both orally and in writing, including public speaking.
* Think and problem solve in an innovative manner.
* Exercise good judgment and decision making.
* Perform all assigned duties in a timely manner.
* Maintain confidentiality.
* Utilize office equipment, including computer and Microsoft Office.

Licenses and/or Certifications:

Valid Washington State driver's license.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

Work is performed primarily in an indoor office environment and requires the ability to work at a desk and computer for long periods. Sufficient hand-eye coordination to operate office equipment. Attendance at meetings and some travel involved.

Hazards:

Those present in a health care and office environment. Relationships dealing with the public.

Skagit County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

It is the policy of Skagit County to follow all federal and state laws to ensure non-discrimination in its employment practices.

The statements contained herein reflect general details as necessary to describe the essential functions of this position, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload. Changes to the position description may be made at the discretion of the employer.