Research Summary. Below we've compiled a list of the most important skills for a community health representative. We ranked the top skills based on the percentage of community health representative resumes they appeared on. For example, 17.0% of community health representative resumes contained customer service as a skill. Let's find out what skills a community health representative actually needs in order to be successful in the workplace.

  • The most common hard skill for a community health representative is customer service. 17.0% community health representatives have this skill on their resume.
  • The second most common hard skill for a community health representative is patients appearing on 15.9% of resumes. The third most common is medicaid on 6.6% of resumes.
  • Three common soft skills for a community health representative are analytical skills, instructional skills and writing skills.

Below we've compiled a list of the most important skills for a community health representative. We ranked the top skills based on the percentage of community health representative resumes they appeared on. For example, 17.0% of community health representative resumes contained customer service as a skill. Let's find out what skills a community health representative actually needs in order to be successful in the workplace.

15 Essential Community Health Representative Skills For Your Resume And Career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on community health representative resumes:
  • Practiced excellent customer service by regularly contacting, troubleshooting and solving any client concerns.
  • Served as a community liaison/customer service representative concerning water conservation and community outreach.
  • Performed membership setup/renewal, returns/exchanges, and customer service at membership desk.
  • Provide excellent customer service and possess excellent verbal and written communication skills.
  • Exemplified the second-to-none customer service delivery for which Verizon is nationally renowned.

2. Patients

Here's how patients is used on community health representative resumes:
  • Registered new patients and existing patient demographics by collecting detailed patient information; personal and financial information.
  • Collaborate with Senior Community Health Program Representative to provide outreach panel management to non-English speaking patients.
  • Conducted in-depth bedside screenings and interviewed self-pay patients and family members to determine potential program eligibility.
  • Coordinated communication between patients, family members, medical staff, administrative staff and insurance providers.
  • Meet monthly patient s quota Responsible for outreach and engagement with potential patients Responsible for generating referrals

3. Medicaid

Here's how medicaid is used on community health representative resumes:
  • Provided general/case specific information about the Medicaid Program and general Medicare information to current, former, and potentially future recipients
  • Staffed daily referrals with hospital staff to discuss medical conditions and reviewing medical charts for needed Medicaid and disability applications.
  • Completed government aid applications on behalf of the patient for Medicaid and Social Security disability benefits.
  • Skilled in Medicaid, Social Security Disability and Supplemental Security Income applications and patient screenings.
  • Screened potential candidates for Illinois Medicaid and Social Security Benefits while they were hospitalized.

And if you’re looking for a job, here are the five top employers hiring now:

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4. Community Health

Community health is a category of medical speciality that places its attention on the well being of people. The main focus is mental and physical well-being of these people located in a specific region geographically. It seeks to help community people maintain and enhance their health in order to prevent disease spread.

Here's how community health is used on community health representative resumes:
  • Organized community health education programs.
  • Worked with ARNP at different facilities, focusing on the community health system by examining it from different perspectives.
  • Hold focus groups with elementary school parents on ways to decrease local community health disparities.
  • Managed All Kids Count (AKC) immunization registry at a community health center.
  • Participated in community health fairs, conferences, galas and company sponsored events.

5. Community Outreach

Here's how community outreach is used on community health representative resumes:
  • Implemented marketing and community outreach strategies to develop relations with physicians, social workers, managed care organizations and the community.
  • Assisted in the development and implementation of a comprehensive and cohesive community outreach program in cooperation with other departments.
  • Developed and implemented community outreach projects and programs aimed at promoting community understanding and involvement in fire district activities.
  • Participate in community outreach, enrollment assistance, Covered CA case management, and educational activities.
  • Conducted in-services at all locations and coordinated community outreach projects.

6. Health Education

Health education refers to education concerning healthcare.

Here's how health education is used on community health representative resumes:
  • Promoted Health Education, wellness services, and preventative care with a major focus on member enrollment and retention.
  • Assist with federal and state grants involving preventative health education to a small rural setting.
  • Document all major events, health education sessions, contacts and potential partners in SalesForce.
  • Prepare and deliver presentations and group health education events in English and Spanish.
  • Provide Health Education and Medication Management to older adults and their families.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how data entry is used on community health representative resumes:
  • Completed program data entry, ran reports and provided program information to administration.
  • Maintained and updated students files Performed Data Entry alpha-numeric.
  • Support the data entry needs of SDIR including on-site and off-site data entry and/or record reconciliation.
  • General clerical duties as well as email correspondence, scanning, faxing and data entry.
  • Perform basic clerical duties including making copies, faxing, and typing and data entry.

8. Blood Pressure

Here's how blood pressure is used on community health representative resumes:
  • Conducted Health screenings/fair, blood pressure checks, height, weight and a BMI testing.
  • Perform health screenings such as blood pressure, glucose, hemoglobin, height and weight.
  • Perform basic diagnostic procedures, such as blood pressure blood sugar and cholesterol screening.
  • Tested and recorder blood glucose levels, cholesterol and blood pressure.
  • Provided weekly blood pressure checks at senior center.

9. Social Work

Here's how social work is used on community health representative resumes:
  • Refer parents to social service resources at hand in conjunction to any resources another social worker at the conference may have.
  • Established and maintained professional relations with all referral sources, which include physicians, discharge planners, social workers and nurses.
  • Collaborated with teachers, staff, social workers, and parents to provide necessary supports for students to be successful.
  • Maintain and nurture relationships with social workers and outside facilities in order to assist with patient's discharge planning.
  • Established and maintained professional relationships with key physicians, nursing home administrators, case managers and social workers.

10. Health Insurance

Here's how health insurance is used on community health representative resumes:
  • Verify and update patient registration and health insurance information.
  • Registered individuals for health insurance within the company.
  • Informed communities about affordable health insurance.
  • Respond to incoming phone calls and messages from clients regarding Medi-Cal, Covered California and other health insurance programs.
  • Promote and encourage the importance of preventative care and wellness checkups among members of various health insurance plans.

11. PowerPoint

Here's how powerpoint is used on community health representative resumes:
  • Developed communications to support Marketing Department, such as PowerPoint presentations, brochures and talking points.
  • Managed large databases, analyzed records, performed literature reviews, prepared PowerPoint presentations, and interpreted data for publication.
  • Assemble PowerPoint presentations for community and area businesses at community meetings.
  • Prepared PowerPoint presentations and provided community presentation regarding Crisis Services.
  • Developed all MS PowerPoint presentation materials and information packets.

12. Community Events

Community events are the events scheduled within the community.

Here's how community events is used on community health representative resumes:
  • Managed company's booth at community events by serving food and distributing promotional materials.
  • Demonstrated exceptional communication skills by public speaking at community events on behalf of Congresswoman.
  • Identified and develop referral leads through community events and activities with follow-up completion.
  • Attended various community events and assisted in planning consumer and marketing activities.
  • Staffed community events and provided community education presentation on vaccines.

13. Community Organizations

Community organizations refers to a form of social or volunteer work that focuses on bettering a community. This may be a community defined by geographic boundaries or by a person's racial or sexual identity. These organizations are often nonprofits that help groups of people affected by natural disasters or hate crimes.

Here's how community organizations is used on community health representative resumes:
  • Focused on building productive relationships with community organizations and youth groups to promote awareness and support educational initiatives.
  • Develop and demonstrate skills in community organization, relationship building and talent identification and leadership development.
  • Identified, established and cultivated working relationships with community organizations, corporations and key civic groups.
  • Meet with Community organization and individuals to reply with inquiries concerning various school programs and activities.
  • Executed community organization events, relationship building activities, talent identification and leadership development.

14. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how phone calls is used on community health representative resumes:
  • Answer phones, document phone calls, and help members with benefits, claims, and care questions
  • Followed up with prospects via phone calls, emails and direct mail and communicated sales and promotions.
  • Take up to 20 phone calls per day for systems, phone or video conferencing support.
  • Operate switchboard: process all incoming and interoffice phone calls routing them to the correct location.
  • Answered phones, took messages, and made phone calls to student workers households.

15. Health Fairs

Here's how health fairs is used on community health representative resumes:
  • Collaborated with community based organizations and organized street and health fairs events.
  • Lead and organized first Samoan Community Development Center Health Fair with another student nurse and staff from SCDC.
  • Participate and create various community related activities such as health fairs/screenings and informational seminars on long term care.
  • Case management, health fairs and Sr. Site health checks * Provided extra resources and programs to consumers
  • Participate in the promotion of child health by way of many health fairs and educational classes.
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The eight most common skills based on Community Health Representative resumes in 2023.

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List Of Skills To Add To Your Community Health Representative Resume

According to recent trends, the most relevant community health representative Resume Keywords for your resume are:

  • Customer Service
  • Patients
  • Medicaid
  • Community Health
  • Community Outreach
  • Health Education
  • Data Entry
  • Blood Pressure
  • Social Work
  • Health Insurance
  • PowerPoint
  • Community Events
  • Community Organizations
  • Phone Calls
  • Health Fairs
  • Customer Satisfaction
  • HIV
  • Community Education
  • Health Plan
  • Local Community
  • Business Development
  • Community Resources
  • Professional Relationships
  • Telephone Calls
  • Social Security
  • Scheduling Appointments
  • Facebook
  • Vital Signs
  • Data Collection
  • Twitter
  • Hippa
  • Inbound Calls
  • Press Releases
  • Computer System
  • Hospice Services
  • Outbound Calls
  • Community Agencies
  • Government Agencies
  • Health Screenings
  • Event Planning
  • Federal Programs
  • Educational Materials
  • PHI
  • Customer Inquiries
  • Hiv Testing
  • American Cancer Society

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Online Courses For Community Health Representatives

One of the best ways to acquire the skills needed to be a community health representative is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since community health representatives benefit from having skills like customer service, patients, and medicaid, we found courses that will help you improve these skills.

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1. Foundational Skills for Communicating About Health


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2. Community Engagement in Research and Population Health


Welcome to the Community Engagement in Population Health course! As you will learn, the health system is in the midst of a critical transition. The current system is not sustainable with escalating costs, mediocre health outcomes, and unacceptable disparities. This course will first discuss the current system, including definitions of population health and social determinants of health, and how the US compares to other countries on the triple aim –lower cost, better care, and a healthier...

3. Health Data 101


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5. Assessing and Improving Community Health


This course is intended to serve as an introduction to population health from both the vantage point of both public health and healthcare. We will examine the key components of community health needs assessments, how they are used, and how to compare population health assessments across subpopulations and time. We will also explore the epidemiological sources and criteria by which to select high quality data sources to estimate population health indicators and to select evidence-based...

6. Health After Cancer: Cancer Survivorship for Primary Care


This course presents basic principles of cancer survivorship to primary-care physicians. Developed by a team of experts in caring for cancer survivors, and narrated by a primary-care physician, this course provides practical tips and tools that can be easily integrated into medical practice. You will learn about the complex physical and psychosocial needs and concerns of the growing number of cancer survivors, along with the key role that primary care physicians have in guiding these patients...

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10. Value-Based Care: Population Health


COURSE 2 of 7. This course is designed to introduce you to the concept of population health and related key terms. Refine your understanding of population health and what influences health care costs. Gain an overview of population health management, beginning with a high-level review of four critical areas: addressing behavioral and social determinants of health, the prevalence of chronic disease, attributes of an aging population, and key barriers of access to health care. Use the Population...

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13. The Business of Health Care


This Specialization was designed to help you keep pace with the rapidly changing world of health and health care. Through partnership with Wharton and Penn Medicine, you’ll learn from experts in business acumen, health care management, and health care policy to develop the skills you’ll need to successfully navigate the quickly evolving landscape of this fast-growing field.* By the end of this specialization, you will have a strong foundational understanding of the American health care system,...

14. Health Informatics


This Specialization is intended for health professionals, administrators, health IT staff, vendors, startups, and patients who need or want to participate in the health IT/informatics process. Throughout the five courses of this Specialization, you will learn about the social and technical context of health informatics problems, how to successfully implement health informatics interventions, how to design a health informatics solution for decision support, and how to answer a health informatics...

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16. Communication Skills - 7 Communication Courses In 1


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17. Social Determinants of Health


This is an introductory course on social determinants of population health with a focus on the United States. The course will introduce you to, or reinforce your knowledge of, issues related to health that consider behavioral, psychological and structural factors in population health beyond the healthcare system. We will examine social, economic, and political factors that contribute to health inequalities and suggest innovative ways to reduce disparities in health when the goal is to achieve...

18. Foundations of Health Equity Research


Introduces students to the core principles of health equity research. Covers topics such as defining health equity, engaging community and policy stakeholders, patient-centeredness, cultural competence, and dissemination of research findings. Content will recognize different geographic, cultural, and social contexts where health inequities occur...

19. Global Health Security, Solidarity and Sustainability through the International Health Regulations


Welcome to the MOOC "Global Health Security, Solidarity and Sustainability through the International Health Regulations". We are very excited to have you on board and hope you will enjoy the course! In the coming 6 weeks, you will learn about the International Health Regulations (IHR), history of its creation and evolution, its major principles and implementation procedures, as well as challenges and future opportunities. We will talk about lessons learned from the previous epidemics and...

20. Health Care Delivery in Healthcare Organizations


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