Community Healthcare Network jobs in New York, NY

Community Healthcare Network is seeking for a Full-Time Call Center Specialist will be responsible for clear communication with callers and provide assistance that produce customer satisfaction.

WHO WE ARE: Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services. Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away. WHAT WE OFFER: Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming. Supportive Team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged. Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more. POSITION SUMMARY: Provides administrative support to Director of Psychiatry. To act as a psychiatric consultant on clinical issues to all areas of CHN including primary care and health homes. Eighty percent (80%) of the provider's time is spent conducting psychiatric evaluations and management of patients as well as providing consultations and education to clinical staff. Twenty percent (20%) of the provider's time is spent on administrative tasks, which includes planning and coordination of program needs and quality oversight. The provider works closely with the Directory of Psychiatry in coordinating the assessment and planning for the Behavioral Health Program. Meets regularly with program staff to address clinical issues, and be available to assist Director of Psychiatry in developing relationships with community agencies. JOB FUNCTION: Responsibilities include, but are not limited to: 1. Obtains and/or reviews/evaluates an obstetric patient's medical and psychosocial history. 2. Performs complete family planning and/or obstetric comprehensive physical examination. 3. Performs screening procedures including Pap Smears, GC cultures, Chlamydia tests and Wet preps. 6. Facilitates related services for health center patients as appropriate with respect to their confidentiality and privacy. 7. Performs routine interim physical examinations on patients that are risk specific, and as outlined in the agency's Medical Policies and Procedures Manual. 8. Evaluates individual patients and prescribes appropriate medications, treatments, referrals as indicated in the Policies & Procedures Manual and/or is consistent with current standards of care. 9. Provides continuous obstetric or family planning care to patients and management of common and important clinical problems encountered in a primary care setting. 10. Refers to the physician(s) regarding problems outside the scope of their license. 11. Makes referrals to appropriate sources/consultants for medical and/or social problems. 12. Participates in patient education and counseling services, especially about obstetric, family planning, STD'S/HIV, preventive health and nutrition. 13. Interprets laboratory data. Reviews and initials all family planning and obstetric lab reports; orders appropriate/additional lab tests and referrals or follows up as indicated. 14. Reports accidents or anticipated problems. 15. Participates in in-service education and other training programs. 16. Adheres to each and all policies and procedures. 17. Other duties as assigned WHAT WE LOOK FOR: - Current NYS license as Certified Nurse Midwife. - One to three years experience as Certified Nurse Midwife, preferably in a family planning clinic setting.

Community Healthcare Network is seeking for a Full-Time Maintenance Worker who will be responsible for providing support to the Facilities Department in overall maintenance of facilities, equipment and minor construction. JOB FUNCTION: Responsibilities include, but are not limited to: Under the direction of the Facility Management staff, coordinates work needed to keep Central Office, the clinics and satellite offices in compliance with regulations of funding sources, as well as, local, state, and federal code requirements, including OSHA regulations. Troubleshoots minor maintenance problems involving electrical, structural, plumbing, and equipment repair or replacement. Performs preventive building maintenance duties, caulks windows and doors, repairs and replaces broken windows. Reviews work requests, establishes priorities, delegate's appropriate work and ensures progress of and completion of work in a safe environment. Installs, moves, repairs, and removes equipment and utilities within the building. Assists in overseeing outside contractors. Maintains the work area and equipment in a clean and orderly condition and follows prescribed safety regulations. Conducts a physical inventory of fixed assets and supplies semi-annually. Work with Finance department to conduct. Performs in-service classes to staff as assigned. Complies with Employee Health Service requirements. Drives Mail Van to and from clinics, hospitals or other locations as directed when required. Performs other duties as assigned. WHAT WE LOOK FOR: High School diploma or GED equivalent preferred. Three years related work experience. Driver License with good driving record. #LV

WHO WE ARE: Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services. Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away. WHAT WE OFFER: Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming. Supportive Team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged. Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more. POSITION SUMMARY: The Mother and Child Health Coordinator will implement a wide range of clinical and community health education activities for prenatal patients. As part of a multi-disciplinary team, the Mother and Child Health Coordinator is responsible for coordinating clinical outreach and education relating to prenatal health, specifically, breastfeeding, postpartum care, and reproductive health to improve health outcomes for pregnant people, new parents, and their children. DUTIES AND RESPONSIBILITIES: Support the Population Health Department in maintaining quality standards and services that are in accordance with the recommended clinical guidelines for prenatal and postpartum services. Provide prenatal, postpartum, and infant care education to prenatal patients and people of childbearing age in the clinic setting, by telehealth, and in group settings. Conduct and document prenatal assessments, including but not limited to lactation assessments, safe sleep assessments, and depression screening. Support patients with obtaining durable medical equipment, as prescribed by the provider. Provide visits for postpartum patients up to 12 months postpartum to assess needs such as infant's initial milestones and SIDS/safe sleep risk. Identify high-risk prenatal patients at CHN health centers and follow-up to ensure patients made their medical appointments and reschedule as needed. Coordinate prenatal and postpartum appointments for routine/follow-up care, delivery, and connect patients to specialty services, particularly nutritionists and behavioral health services and external referrals. Conduct home visits ( including but not limited to post-partum ) as required pursuant to the terms of the applicable grant[s]. Meet programmatic deliverables for the number of patients seen each week, conducting screenings, addressing concrete needs and education reviewed with the patients. Track and monitor the collection process for weights of infants delivered by CHN prenatal patients, and coordinate follow-up efforts with department management. Assist with data collection and analysis to measure prenatal care and birth outcomes through structured quality improvement projects. Participate and record minutes for internal committee meetings related to prenatal care, to identify and address areas for improvement in clinical services. Identify patient materials for prenatal, postpartum, infant care, and breastfeeding education that need to be updated and/or developed as needed, seeing the process to completion. Complete any necessary reports and forms and document patient services in the appropriate medical record. Travel between health centers and balances schedule to provide education at multiple sites. Plan and participate in special CHN events, including but not limited to, World Breastfeeding Week. Identify community resources for health education resources and/or services. Participate in all clinic staff meetings and training/informational sessions as appropriate. Facilitate related services for health center patients and CHN staff as appropriate, with respect to their confidentiality and privacy. Attend and participate in ongoing training and professional development opportunities to stay up-to-date on the latest research and best practices relevant to pre-natal care. Healthy Start Queens grant funded Prenatal Program Coordinators, must utilize the UniteUs and Go Beyond platforms to register and refer patients for home visiting, maternal child health and social drivers of health services. EDUCATION AND EXPERIENCE required: Bachelor's degree in Health Education, health-related field, or satisfactory equivalent combination of education and experience. Certification as a Lactation Counselor and/or Breastfeeding Counselor or obtain one of the above-mentioned certifications within one (1) year of hire.

Community Healthcare Network is seeking a Full-Time Patient Navigator who will be an integral part of the Care Management team. JOB FUNCTION : Responsibilities include, but are not limited to: Conduct new patient's assessment screenings consistent with the Scope of Services Conduct outreach activities specially to the loss to care patients Conduct community outreach visits to patients Provide expedited visit to patients for urgent situations such as hospitalization Inform patients of our ancillary services and give them health education materials Keep patients informed of progress of scheduled appointments Notify Care Managers of outcome of contacting the patient for whom phone and mail outreach and engagement attempts have been successful and unsuccessful Assist the patient in selecting a Primary Care Provider (PCP). Educate the patient on the policies concerning covered services and what to do in an emergency. Schedules appointments with and for the Care Management team. Participates in care conferencing regarding the provision and coordination of services. Maintains the care records including filing progress notes, tracking due dates of periodic documentation such as: assessments, reassessments, care plans, medical updates, release of information forms and care conferences. Performs other related duties as assigned. WHAT WE LOOK FOR: High School Diploma or GED required. Two years office and/or other related experience preferred.

WHO WE ARE: Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services. Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away. WHAT WE OFFER: Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming. Supportive Team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged. Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more. POSITION SUMMARY: This position is an integral member of the health care team at different centers, which provides support to the nursing staff and health providers in addressing the health care needs of our patients. Assists in providing continuity and quality of care to our patients. DUTIES AND RESPONSIBILITIES: Performs/assists in numerous procedures including vital signs (BP, HR, RR, T, HT, & WT), EKG, BMI, vision tests, specimen collections, and venipucture when necessary. Provides/assists appropriate medical triage of patients. Stocks examination rooms with supplies on a daily basis and as needed. Assists providers with procedures and routine examinations in the examination rooms. Records pertinent medical information in the medical records. Assists nurses in preparing, completing, and maintaining medical records and reports. Performs routine clinical administrative operations including photocopying charts, updating prenatal log book, follow-up on abnormal labs and referrals, calling patients when necessary, mailing letters to patients, and faxing referrals to central office. Assists nurses in checking emergency box and refrigerator temperatures. Assists nurses with ordering medications, vaccines and medical supplies as needed. Performs venipuncture as necessary. Provides health counseling to patients, including HIV counseling. Facilitates related services for health center patients as appropriate with respect to their confidentiality and privacy. Coordinates with health care team to facilitate the highest quality of health services for patients. Compliance with Infection Control policies and procedures. Performs other related duties as assigned. EDUCATION & EXPERIENCE: Two (2) years of prior Medical Assistant experience required High School Diploma or GED Current Medical Assistant Certificate from a New York State Licensed School Phlebotomy Certificate Current CPR Certificate or acceptance for a CPR training course within six (6) months of employment KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Ability to work independently and collaboratively with a team in meeting program goals. Respect for the rights of individuals to make their own decisions about their medical care. Ability to communicate with concern and empathy towards individuals from a variety of socio-economic, cultural and religious backgrounds. Ability to relate comfortably to all patients in discussing their individual needs for ongoing health maintenance and education. Demonstrates commitment to continuing development of medical/nursing knowledge. Interest in the conviction of purpose and aim for all programs in the agency. Strong interpersonal skills. Computer literate. #LI-DF1

Community Healthcare Network is seeking for a Medical Record Specialist (MRS) who will be responsible for processing all release of information (ROI), specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. JOB FUNCTION: Responsibilities include, but are not limited to: Reviews the release of requested medical records and ensures that the process is HIPAA compliant and timely Maintains and protects sensitive and private information by keeping patient records confidential in accordance with ambulatory care, The Joint Commission, HIPAA, local, state, and federal laws and regulations Investigates possible violations of HIPAA policies and procedures and reports to Associate Director, Medical Records Receives and processes requests for patient health information in accordance with company and facility policies and procedures Standardizes all records that are contained in the medical record in collaboration with medical and administrative staff Documents all medical records request by creating telephone encounters in CHN's Electronic Medical Record system electronic medical records system, eClinicalWorks (“eCW”) and assigns to appropriate staff Responds to requests for patient records both internally and externally via phone, email, and fax. Maintains working knowledge of company and facility software Monitors third-party vendor software and processes. Responsible for scanning and uploading records to eCW. Engages in ongoing training, education, and professional activities to enhance knowledge, skills, and professionalism. Inform manager of work, site difficulties, and/or fluctuating volumes. Performs other related duties as assigned. WHAT WE LOOK FOR: • High School Diploma or GED. • Bilingual Spanish is a preferred.

WHO WE ARE: Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services. Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away. POSITION SUMMARY: Provides leadership and oversight to the Community Psychiatry Nurse Practitioner Fellowship. Acts as the primary preceptor for the Fellows in the program. Develops and implements fellowship curriculum and training content. and collaborates with consultants and/or experts in the field for program growth and development. Maintains collaborative relationships with external agency partners in the community. Refines and implements methods of program evaluation. Performs assessment and treatment planning for patients in the area of Behavioral Health. Meets regularly with program staff to address clinical issues. JOB FUNCTION: Responsibilities include, but are not limited to: Participates in the recruitment and hiring of new internal CHN fellows. Acts as preceptor to the Psychiatric NP fellows: Will precept fellows at health center, guiding them with patient care and mentoring them. Will be accessible via cell phone and/or Skype instant messenger to answer clinical questions Develops curriculum for the community psychiatry lectures rotations, assignments, and case conferencing Plans lecture and rotations schedule for fellowship year Assigns fellowship homework assignments and projects Reviews lecture evaluations Evaluates fellows' assignments Collaborates with consultants or experts in the field for program growth and development Maintains collaborative relationships with external agency partners in the community. Refines and implements methods of program evaluation. Performs psychiatric evaluations for initial patients and medication management for established patients. Reviews and interprets medical history data and continually updates this information as necessary. Evaluates each individual patient and prescribes appropriate medication treatment and /or refer as indicated, and maintains continuity of care. Reviews all problem cases to determine course, management of treatment, and/or referral for consultation. Meets with clinical staff as necessary for treatment planning. Consults with the Director of Psychiatry and the Director of Mental Health on a regular basis. May participate in monthly staff physician conferences chaired by the Vice President of Medical Affairs/Medical Director to discuss subjects of interests to staff physicians. Maintains chart documentation in compliance with Office of Mental Health and CHN standards. Travels between Mental Health treatment sites. Meets productivity standards as determined by the Director of Psychiatry and approved by the Chief Medical Officer. Facilitates related services for health center patients and CHN staff as appropriate, with respect to their confidentiality and privacy. Performs other related duties as assigned. WHAT WE LOOK FOR : Current NYS license as Psychiatric Nurse Practitioner. Three years of experience as Psychiatric Nurse Practitioner, preferably in a community based mental health clinic setting.

Community Healthcare Network is seeking for a Full-Time Medical Office Specialist who will be a multi-functional position and is a key member of the health team. JOB FUNCTION: Responsibilities include, but are not limited to: * Greet patients and provide basic orientation to the center and all available services. * Check-in and screen all patients to determine their insurance. * Obtain accurate and complete personal information from the patient as required for registration and enters into the Practice Management System (PMS). * Monitors the ECW office visits screen to assure patients are processed and checked out timely. * Verify patients' insurance. Performs a financial assessment of all new patients and reassessment of established patients on a six-month basis, as needed. Assists in the preparation of applications for public entitlements and facilitates the approval process. Assists with re-certification, as needed. * Keeps track of appointment schedules, makes and confirms patient appointments and follows up on missed appointments and documents in the PMS system. * Collects co-payment fees, tracks payments and open balances. * Responds to written and telephone inquiries regarding billing information, researches accounts for incorrect charges, missing cash payments, corrects financial levels and adjusts accounts to reflect changes. * Answer multiple telephone calls appropriately and follows up on return calls. * Assists with data collection and report preparation. * Maintains inventory of the equipment stock and supplies. * Scanning of medical records documentation/reports. WHAT WE LOOK FOR: * High School diploma or equivalent

Community Healthcare Network is seeking for a Full-Time Care Coordinator who will be responsible for the overall administration of the HH teams at assigned site. This includes clinical supervision of HH staff, coordination of client services, staff recruitment and hiring, staff training, community and case finding, weekly, monthly and quarterly reporting of site information to the Deputy and Program Director, and implementation of program policies and procedures. JOB FUNCTION: Responsibilities include, but are not limited to: Provides ongoing supervision sessions with the care coordination team. Monitor staff schedules, track time and attendance and ensure appropriate coverage within team structure. Collaborate with community based organizations (CBOs) as well as with internal and external providers to generate referrals and enrollment into Health Home. Assumes initiative within center activities and engages with interdisciplinary team to seek patient referrals in order to maintain the growth of the HH Program. Facilitates collaborative engagement and communication between staff and patient's care team. Maintains open communication with lead Health Home and Managed Care Organization to advocate on patient's behalf and obtain resources to resolve social determinants of health. Completes review of initial screening document and consent for newly enrolled patients assigned to the care team. Assigns clients to care coordination team. Reviews and approves all assessments, reassessments and care plans. Provides crisis intervention, clinical guidance and health education. Conducts home and field visits to support care coordination team and provide clinical guidance. Conducts weekly chart reviews to ensure quality service delivery and compliance with program standards and appropriateness of documentation. Ensures all assigned patients receive core services monthly per State requirements. Utilize various methods to assess for and identify staff training needs and facilitate onsite training, or identify formal training resources to meet identified training need. Identifies and interviews candidates for vacant positions. WHAT WE LOOK FOR: Masters degree in Social Work preferred or Masters level with commensurate clinical training and experience. MA/MS Degree in any discipline with a minimum of three (3) years experience in care coordination experience or BA/BS in Social Work, Human Services, Psychology, Sociology or Public Health Education with a minimum of four (4) years of care coordination/case management experience. Four (4) or more years experience Two (2) years of supervisory experience Ability to manage, supervise and provide leadership for up to 12 staff members

Community Healthcare Network is seeking for a Full-Time Care Manager/Health Homes Plus who will coordinate services for all assigned patients with serious, chronic health problems, persistent mental health conditions, and substance use disorder (SUD), homelessness, etc. The HHPCM will provide advocacy, information, and referral services to patients and families to address their medical and psychosocial needs. Any identified barriers should be included in the care plan and addressed in collaboration with the client, their provider, and the member's managed care organization (MCO), when appropriate. As a team leader, the HHCM is ultimately responsible for the overall provision and coordination of services to assigned patients. JOB FUNCTION: Responsibilities include, but are not limited to: Provides direct service to a caseload of approximately 15-20 patients. Conducts and documents initial comprehensive biopsychosocial assessments of patients' needs including medical, mental health, substance use and social determinants of health in accordance with Health Home Plus guidelines. Assessments, reassessments, and plan of care updates must be conducted face to face in patients' place of residence. Provides crisis intervention and health education services as needed. Provides HIV prevention, risk reduction and treatment education. Works closely with patient to identify and address barriers to adhering to care. Develops individualized patient centered plan of care with documented input and approval from other providers and the patient in compliance with Health Home standards. Collaborates with patient and care team to implement plan of care towards achieving goals. Conducts home/field visits and maintains contact with pt(s) in accordance with program standards. Coordinates care plan driven services with internal and external service providers through regular care conferencing at the time of reassessment (every 6 months) or whenever there is a significant change in the client's status. Provides a minimum of four (4) core services per month to each patient two of which must be face to face with patient. Documents all patient related encounters and interventions in patient's chart per established workflow. Coordinate's patients' care activities with pharmacies, managed care organizations (MCOs), hospital discharge planning and other members of patient's care team as needed. Reviews providers' schedules and individual patients' charts, to assist the care team in coordination of care for current and future visits. Uses registry, EHR, HIT systems and other care plan information to inform care team members of care plan implementation required for each patient. Monitors patient's adherence to their medical appointments and retention in care. WHAT WE LOOK FOR: Masters or Bachelor's Degree in Human Services, Education, Social Work or Mental Health is required with at least one (1) year of experience working with target populations defined as individuals with HIV, history of mental illness, homelessness or substance abuse. Associates Degree in Health, Human Services, Education, Social Work or Mental Health with at least two (2) years of experience working with target populations defined as individuals with HIV, history of mental illness, homelessness or substance abuse.

Staff Physician/ Family Medicine: Community Healthcare Network, is a Federally Qualified Health Center (FQHC) serving the underserved communities of Brooklyn, Bronx, Manhattan and Queens. Through the care we provide at our Health Centers and through our various programs, we touch the lives of 85,000 people annually. We are seeking a Staff Physician/ Family Medicine for our Lower East Side Health Center located at 222 East Houston Street, New York, NY 10002. Reporting to the Medical Director, this individual will be responsible for providing evidence-based Primary Care to our patients. This individual is an integral of the collaborative care team which includes providing care of all ages Family Medicine. The individual will also be responsible for practicing medicine consistent with what is considered standard primary care practice in adult medicine; and/or general pediatrics; and/or family planning, prenatal care (OBS/GYN). Is expected to provide continuous care to patients and manage common and important clinical problems encountered in a primary care facility.Prenatal and strong interest in Women's Health procedures is ideal. The ideal candidate will have a valid N.Y.S. License to deliver medical care and at least one (1) year of post-graduate/residency experience delivering care in a Primary Care setting. This position offers a competitive salary, a generous benefits package, and the opportunity to work with a dynamic team providing care to medically underserved communities throughout New York City. Community Healthcare Network is an anti-racist organization committed to recruiting a diverse workforce to reflect the community we serve. We encourage People of Color and members of the LGBTQ+ community to apply. Please learn more about our organization by visiting our website at **********************

WHO WE ARE: Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services. Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away. WHAT WE OFFER: Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming. Supportive Team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged. Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more. POSITION SUMMARY: The Mother and Child Health Coordinator will implement a wide range of clinical and community health education activities for prenatal patients. As part of a multi-disciplinary team, the Mother and Child Health Coordinator is responsible for coordinating clinical outreach and education relating to prenatal health, specifically, breastfeeding, postpartum care, and reproductive health to improve health outcomes for pregnant people, new parents, and their children. DUTIES AND RESPONSIBILITIES: * Support the Population Health Department in maintaining quality standards and services that are in accordance with the recommended clinical guidelines for prenatal and postpartum services. * Provide prenatal, postpartum, and infant care education to prenatal patients and people of childbearing age in the clinic setting, by telehealth, and in group settings. * Conduct and document prenatal assessments, including but not limited to lactation assessments, safe sleep assessments, and depression screening. * Support patients with obtaining durable medical equipment, as prescribed by the provider. * Provide visits for postpartum patients up to 12 months postpartum to assess needs such as infant's initial milestones and SIDS/safe sleep risk. * Identify high-risk prenatal patients at CHN health centers and follow-up to ensure patients made their medical appointments and reschedule as needed. * Coordinate prenatal and postpartum appointments for routine/follow-up care, delivery, and connect patients to specialty services, particularly nutritionists and behavioral health services and external referrals. * Conduct home visits (including but not limited to post-partum) as required pursuant to the terms of the applicable grant[s]. * Meet programmatic deliverables for the number of patients seen each week, conducting screenings, addressing concrete needs and education reviewed with the patients. * Track and monitor the collection process for weights of infants delivered by CHN prenatal patients, and coordinate follow-up efforts with department management. * Assist with data collection and analysis to measure prenatal care and birth outcomes through structured quality improvement projects. * Participate and record minutes for internal committee meetings related to prenatal care, to identify and address areas for improvement in clinical services. * Identify patient materials for prenatal, postpartum, infant care, and breastfeeding education that need to be updated and/or developed as needed, seeing the process to completion. * Complete any necessary reports and forms and document patient services in the appropriate medical record. * Travel between health centers and balances schedule to provide education at multiple sites. * Plan and participate in special CHN events, including but not limited to, World Breastfeeding Week. * Identify community resources for health education resources and/or services. * Participate in all clinic staff meetings and training/informational sessions as appropriate. * Facilitate related services for health center patients and CHN staff as appropriate, with respect to their confidentiality and privacy. * Attend and participate in ongoing training and professional development opportunities to stay up-to-date on the latest research and best practices relevant to pre-natal care. * Healthy Start Queens grant funded Prenatal Program Coordinators, must utilize the UniteUs and Go Beyond platforms to register and refer patients for home visiting, maternal child health and social drivers of health services. EDUCATION AND EXPERIENCE required: * Bachelor's degree in Health Education, health-related field, or satisfactory equivalent combination of education and experience. * Certification as a Lactation Counselor and/or Breastfeeding Counselor or obtain one of the above-mentioned certifications within one (1) year of hire.

Community Healthcare Network is seeking for a Full-Time Care Manager/Depression who will be an integral part of the Behavioral Health Integrated Care team. JOB FUNCTION: Responsibilities include, but are not limited to: Provide brief evidence-based therapeutic interventions for patients with depression. Provide crisis interventions, when needed for suicidal/homicidal ideations or intents, domestic violence, child abuse, etc. Provide psychoeducation for patient about their medical conditions, especially depression. Monitor patients' progress with depression treatment using the PHQ-9 screening tool. Conduct psychiatric consultations and regular follow-up discussions with the PCP. Provide monthly telephonic follow-up for all patients on the case load of about 75-100 patients. Implement and coordinate service plans for patients who are not eligible for Health Homes. When indicated, escort patients to various specialty medical and social service appointments. Utilize SBIRT to provide brief interventions and referrals for patients with at-risk substance use. Coordinate and schedule weekly case conferences for each medical provider. WHAT WE LOOK FOR: • Licensed Master of Social Work. • Two years care coordination or other related experience preferred. • Bilingual Spanish strongly preferred.

Community Healthcare Network is seeking for a Full-Time Patient Services Coordinator. The Patient Services Coordinator (PSC) will play a pivotal role in optimizing administrative operations, improving workflow efficiency, and strengthening financial performance to support seamless patient care. JOB FUNCTION: Responsibilities include, but are not limited to: Develop, implement, and maintain training materials and job aids for front-end staff, ensuring standardization across sites. Conduct initial and ongoing training on appointment scheduling, billing processes, insurance verification, and revenue cycle workflows. Participate in quality improvement efforts aimed at enhancing staff performance metrics and service delivery. Develop data-driven solutions to enhance billing accuracy, insurance verification processes, and revenue collection rates. Ensure provider schedules are properly filled, reducing appointment gaps and no-show rates. Support billing teams by identifying denied claims, revenue leakage, and accounts receivable trends. Participate in quality initiatives aimed at improving collection rates, reducing claim rejections, and ensuring compliance with regulations. Conduct quarterly sliding fee audits and ensure proper documentation of insurance eligibility and patient billing arrangements. Address billing discrepancies and workflow inefficiencies that impact provider productivity and the revenue cycle. Conduct day-before and day-of insurance verification to ensure patient eligibility. Collaborate with front-end staff to resolve discrepancies in insurance details. Process and collect co-payments, deductibles, and sliding fee payments for video visits. Assist uninsured patients with enrollment in Medicaid, marketplace insurance plans, or other applicable programs. Facilitate Primary Care Provider (PCP) changes as requested by patients, ensuring accuracy and timely updates. Serve as a liaison for patients, resolving concerns related to insurance, billing, and appointment scheduling. WHAT WE LOOK FOR: Associate's Degree with a minimum of five (5) years of healthcare experience or satisfactory equivalent of education and experience combined or High School Diploma or satisfactory equivalent with a mimum of seven (7) years of healthcare experience Prior experience in dental operations, billing, and patient scheduling is preferred.

WHO WE ARE: Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services. Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away. WHAT WE OFFER: Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming. Supportive Team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged. Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more. POSITION SUMMARY: Community Healthcare Network is seeking a Full-Time Patient Navigator who will be an integral part of the Care Management team. DUTIES AND RESPONSIBILITIES: Conduct new patient's assessment screenings consistent with the Scope of Services Conduct outreach activities specially to the loss to care patients Conduct community outreach visits to patients Provide expedited visit to patients for urgent situations such as hospitalization Inform patients of our ancillary services and give them health education materials Keep patients informed of progress of scheduled appointments Notify Care Managers of outcome of contacting the patient for whom phone and mail outreach and engagement attempts have been successful and unsuccessful Assist the patient in selecting a Primary Care Provider (PCP). Educate the patient on the policies concerning covered services and what to do in an emergency. Schedules appointments with and for the Care Management team. Participates in care conferencing regarding the provision and coordination of services. Maintains the care records including filing progress notes, tracking due dates of periodic documentation such as: assessments, reassessments, care plans, medical updates, release of information forms and care conferences. Performs other related duties as assigned. EDUCATION & EXPERIENCE: High School Diploma or GED required. Two years office and/or other related experience preferred. #LI-LV1

WHO WE ARE: Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services. Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away. WHAT WE OFFER: Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming. Supportive Team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged. Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more. POSITION SUMMARY: This position is an integral member of the health care team at different centers, which provides support to the nursing staff and health providers in addressing the health care needs of our patients. Assists in providing continuity and quality of care to our patients. DUTIES AND RESPONSIBILITIES: * Performs/assists in numerous procedures including vital signs (BP, HR, RR, T, HT, & WT), EKG, BMI, vision tests, specimen collections, and venipucture when necessary. * Provides/assists appropriate medical triage of patients. * Stocks examination rooms with supplies on a daily basis and as needed. * Assists providers with procedures and routine examinations in the examination rooms. * Records pertinent medical information in the medical records. * Assists nurses in preparing, completing, and maintaining medical records and reports. * Performs routine clinical administrative operations including photocopying charts, updating prenatal log book, follow-up on abnormal labs and referrals, calling patients when necessary, mailing letters to patients, and faxing referrals to central office. * Assists nurses in checking emergency box and refrigerator temperatures. * Assists nurses with ordering medications, vaccines and medical supplies as needed. * Performs venipuncture as necessary. * Provides health counseling to patients, including HIV counseling. * Facilitates related services for health center patients as appropriate with respect to their confidentiality and privacy. * Coordinates with health care team to facilitate the highest quality of health services for patients. * Compliance with Infection Control policies and procedures. * Performs other related duties as assigned. EDUCATION & EXPERIENCE: * Two (2) years of prior Medical Assistant experience required * High School Diploma or GED * Current Medical Assistant Certificate from a New York State Licensed School * Phlebotomy Certificate * Current CPR Certificate or acceptance for a CPR training course within six (6) months of employment KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * Ability to work independently and collaboratively with a team in meeting program goals. * Respect for the rights of individuals to make their own decisions about their medical care. * Ability to communicate with concern and empathy towards individuals from a variety of socio-economic, cultural and religious backgrounds. * Ability to relate comfortably to all patients in discussing their individual needs for ongoing health maintenance and education. * Demonstrates commitment to continuing development of medical/nursing knowledge. * Interest in the conviction of purpose and aim for all programs in the agency. * Strong interpersonal skills. * Computer literate. #LI-DF1

Community Healthcare Network is seeking for a Full-Time Call Center Specialist will be responsible for clear communication with callers and provide assistance that produce customer satisfaction. JOB FUNCTION : Responsibilities include, but are not limited to : Answers all incoming telephone calls in a professional manner at all times. Ensures that all calls are handled in an expedited and efficient manner accurately and courteously. Ensures use of professional language and grammar avoiding slang and lingo. Maintains an upbeat tone of voice when responding to customers throughout the entire call. Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits. Informs and provides basic information regarding CHN Health Centers, directions and all available services. Assesses/troubleshoots caller needs and transfers calls to the appropriate staff within the department as needed. Confirms the purpose of the call, paraphrasing and asking pertinent questions to ensure they are addressing the concern. Conveys ownership of the call and offers appropriate options for resolution to reduce call backs from the customer. Performs other related duties as assigned. WHAT WE LOOK FOR: High School diploma or equivalent. Minimum two (2) year related healthcare experience. Bilingual Spanish is Preferred.

Staff Physician/ Family Medicine: Community Healthcare Network, is a Federally Qualified Health Center (FQHC) serving the underserved communities of Brooklyn, Bronx, Manhattan and Queens. Through the care we provide at our Health Centers and through our various programs, we touch the lives of 85,000 people annually. We are seeking a Staff Physician/ Family Medicine for our Jamaica Health Center located 89-44 164th Street, Jamaica, NY 11432-6103. Reporting to the Chief of Primary Care, this individual will be responsible for providing evidence-based Primary Care to our patients. This individual is an integral of the collaborative care team which includes providing care of all ages Family Medicine. Prenatal and strong interest in Women's Health procedures is ideal. The ideal candidate will have a valid N.Y.S. License to deliver medical care and at least one (1) year of post-graduate/residency experience delivering care in a Primary Care setting. This position offers a competitive salary, a generous benefits package, and the opportunity to work with a dynamic team providing care to medically underserved communities throughout New York City. Community Healthcare Network is an anti-racist organization committed to recruiting a diverse workforce to reflect the community we serve. We encourage People of Color and members of the LGBTQ+ community to apply. Please learn more about our organization by visiting our website at ********************** KEY INFORMATION: Job Type: 35 Hours per week (Full-time). CHN is a qualifying employer under the federal government's Public Service Loan Forgiveness Program. Excellent Benefits and PTO package: Vacation accrual is 20 days per year. 4 Personal Days per year. 9 Holidays per year. One paid Sick Leave day per month (12 Sick Leave Days annually). Unused portions of Sick Leave get carried over from year-to-year and can be built up to 60 days.