Become A Community Liaison

* Poise and an engaging-empathetic communication style based on natural warmth and enthusiasm are the keys to achieving the goals of this job.
* responsible for contributing to the day-to-day operation of the FEC including, helping to develop and maintain a parent/advisory group,
* cultivate relationships with other organizations to collaborate on community needs and services.
* creating a warm and welcoming gathering place where any community resident can go for family support, information and services.
* welcome newcomers, take active steps to recruit volunteers and ensure that they are valued members of the team.
* communicate and create a network of resources by serving on community district committees,
* attending local school meetings,
* building relationships with local faith-based groups, as well as, business associations.
* will promote and recruit for FEC activities, including by giving presentations on the work of the FEC to local community groups

* Participates in developing and nurturing collaborative, inclusive relationships between the URMC and the community.
* Work with community groups to develop community health promotion initiatives.
* Identifies opportunities to link URMC resources to community identified needs; and promote the work of the URMC HVTN community health.
* Responsibilities**:
* Under general direction and with latitude for independent judgment:
* Function as a liaison between the community and the HVTN: to disseminate information about the importance of research protocols that may contribute to positive overall health outcomes for the target population.
* Establishes and maintains positive community relationships to engender trust and active involvement in current vaccine trials.
* Educates volunteers and encourages involvement.
* Identify opportunities to develop, implement and support community health promotion initiatives, by linking faculty, staff and students with projects in the community that would increase visibility, increase recruitment opportunities, and encourage community involvement in measureable health improvement results.
* Recruit participants: interviews perspective community participants using unstructured interview.
* Based on information provided, determines if follow up questions are need and asks appropriate follow up questions to gain additional information about their eligibility for specific research studies via: phone, email, social media, and face to face interactions
* Represents the University at community health-related talks and events within URMC and in the community; network with those in attendance to increase awareness of educational resources and seek community feedback on how we can help improve and then connect them with studies in which they may have an interest and/or would be willing to participate in.
* Identify and build relationships with community agencies, for example, area colleges, and other community organizations, including but not limited to Oasis, Assisted Living facilities for the elderly, Urgent Care Centers, Primary Care and other Medical Practices, Veterans Outreach, and other community agencies; and participate in health fairs and community activities, in order to continue to build community trust and engagement.
* Facilitates informational sessions, when appropriate.
* Initiate follow up with community contacts made via e-mail and phone to maintain community relationships.
* The focus will be on developing, implementing and supporting this initiative in a way that is successful both in community participation and in measurable health improvement results.
* Develop, implement, and evaluate customized recruitment strategies for the targeted population.
* Analyses recruitment success and then makes recommendations to leadership for further development of additional strategies.
* Develop processes to help identify opportunities to ensure effective communication with stakeholder groups related to community health improvement activities and other pertinent information.
* Design recruitment flyers; assist with media interviews and news articles to disseminate information about the research studies.
* Collaborates with the URMC Public Relations Department, the GR
* PBRN network, CTSI and other URMC departments to develop new opportunities for recruitment.
* Evaluates advertisement methods and makes recommendations on further development of advertising, education and recruitment.
* Determine appropriate outlets for recruitment; create the online social media options for recruitment, including website development on Twitter, Facebook, and other social media recruitment options and periodic newsletters

* The CML should be able to identify opportunities for building rapport with customers and customer staff.
* Must be able to use basic critical thinking skills to solve orders issues that arise while performing daily activities, which includes escalation to an appropriate person as needed.
* Should be able to manage his/her time sufficiently to complete daily tasks as expected and ensure timely follow-up for orders at designated time points and other times as needed.
* CML must be able to effectively communicate with internal and external stakeholders regarding orders
* Management activities.
* S/he will be part of a branch team that communicates with support and service center staff who may be involved also.
* The ability to effectively communicate using written communication (email) is required.
* Have a basic understanding of computers and be able to learn the EMR system for daily activities.
* Ability to work in a fast paced, multi-task environment with competing priorities
* Willingness to take on new projects and initiatives
* Excellent problem solving and task analysis skills
* Proficient in interacting with and creating a collaboratiVe working environment amongst and stakeholders at all levels of the organization
* Should be able to utilize customer service skills to adapt to multiple different scenarios s/he may encounter during a workday.
* Includes the ability to demonstrate appropriate responses to difficult situations posed by external or internal stakeholders

* _
* Monitor and maintain required information for client attendance, participation, program completion and three months post placement.
* Develop resource binder for communities in which residents will reside and create employment linkages, and linkages to other offsite services.
* Assist with job placement and internships, as well as provide advocacy and support for employment retention.
* Escort clients to appointments and offsite events
* Coordinate special events, graduations and activities.
* Conduct trainings and facilitate groups.
* Focus on the Good Neighbor Policy - developing relationships with businesses and providers in the community
* Dispatching the engagement team to Hot Spots.
* EFFECT ON END RESULTS:_
* Data documenting the programs participants and results is captured and tracked on a daily, weekly and monthly basis.
* Resources for clients to achieve goals are established.
* Participants will be linked to employment and internship opportunities.
* The Community Engagement & Employment Program is marketed, implemented and coordinated efficiently.
* Shelter clients will be engaged and participate in the Community Engagement & Employment Program.
* Participants will develop skills that will help them successfully transition into the community.
* Positive relations will be established and maintained with businesses and other stakeholders in the communities where the Community Engagement & Employment Program takes place

* Grow facility ADC and Quality Mix
* Daily external sales calls to medical referral sources, senior organizations, hospital discharge planners and other community contacts.
* Manage and coordinate referrals from providers with facility staff for smooth admission transition
* Work closely with the facility business development team in the execution of marketing/business development plans.
* Maintain database of existing and potential referral sources.
* Other duties as assigned