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Become A Community Liaison

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Working As A Community Liaison

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $30,830

    Average Salary

What Does A Community Liaison Do

Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.

Duties

Social and human service assistants typically do the following:

  • Help determine what type of aid their clients need
  • Work with clients and other professionals, such as social workers, to develop a treatment plan
  • Help clients find assistance with daily activities, such as eating and bathing
  • Research services, such as food stamps and Medicaid, that are available to their clients in their communities
  • Coordinate services provided to clients
  • Help clients complete paperwork to apply for assistance programs
  • Transport clients—for example, by driving them to appointments or to services within their community
  • Check in with clients to ensure that services are provided appropriately

Social and human service assistants have many job titles, including case work aide, clinical social work aide, family service assistant, social work assistant, addictions counselor assistant, and human service worker.

Social and human service assistants help clients to identify and obtain benefits and services. In addition to initially connecting clients with benefits or services, social and human service assistants may follow up with clients to ensure that they are receiving the intended services and that the services are meeting their needs. They work under the direction of social workers, psychologists, or other social and human service workers.

With children and families, social and human service assistants ensure that the children live in safe homes. They help parents get the resources, such as food stamps or childcare, they need to care for their children.

With the elderly, these workers help clients stay in their own homes and live under their own care whenever possible. Social and human service assistants may coordinate meal deliveries or find personal care aides to help with the clients’ day-to-day needs, such as running errands and bathing. In some cases, human service workers help look for residential care facilities, such as nursing homes.

For people with disabilities, social and human service assistants help find rehabilitation services that aid their clients. They may work with employers to make a job more accessible to people with disabilities. Some workers find personal care services to help clients with daily living activities, such as bathing and making meals.

For people with addictions, human service assistants find rehabilitation centers that meet their clients’ needs. They also may find support groups for people who are dependent on alcohol, drugs, gambling, or other substances or behaviors.

With veterans, assistants help people who have been discharged from the military adjust to civilian life. They help with practical needs, such as locating housing and finding ways to apply skills gained in the military to civilian jobs. They may also help their clients navigate the overwhelming number of services available to veterans.

For people with mental illnesses, social and human service assistants help clients find the appropriate resources to help them cope with their illness. They find self-help and support groups to provide their clients with an assistance network. In addition, they may find personal care services or group housing to help those with more severe mental illnesses care for themselves.

With immigrants, workers help clients adjust to living in a new country. They help the clients locate jobs and housing. They also may help them find programs that teach English, or they may find legal assistance to help immigrants get various administrative paperwork in order.

With former prison inmates, human service assistants find job training or placement programs to help clients reenter society. Human service assistants help former inmates find housing and connect with programs that help them start a new life for themselves.

With homeless people, assistants help clients meet their basic needs. They find temporary or permanent housing for their clients and locate places, such as soup kitchens, that provide meals. Human service assistants also may help homeless people find resources to address other problems they may have, such as joblessness.

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How To Become A Community Liaison

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Community Liaison Jobs

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Community Liaison Career Paths

Community Liaison
Outreach Coordinator Program Manager General Manager
Area Manager
7 Yearsyrs
Communications Coordinator Communications Specialist Case Manager
Career Manager
6 Yearsyrs
Registered Nurse Staff Nurse
Case Manager
5 Yearsyrs
Program Director Operations Director Chief Operating Officer
Chief Executive Officer
8 Yearsyrs
Project Manager Program Manager Program Director
Clinical Director
9 Yearsyrs
Licensed Practical Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Marketing Manager Business Manager Property Manager
Communications Director
7 Yearsyrs
Project Manager Senior Project Manager Program Director
Development Director
9 Yearsyrs
Communications Coordinator Marketing Manager Associate Director
Director Of Admissions
7 Yearsyrs
Business Developer Business Development Manager
Director Of Sales
10 Yearsyrs
Licensed Practical Nurse Case Manager Social Worker
Director Of Social Services
6 Yearsyrs
Program Manager General Manager
District Manager
7 Yearsyrs
Therapist Clinical Coordinator Nurse Manager
Health Director
9 Yearsyrs
Therapist Registered Nurse Occupational Health Nurse
Health Services Manager
7 Yearsyrs
Program Manager Marketing Manager
Marketing Director
7 Yearsyrs
Program Director General Manager Account Executive
Marketing Manager
6 Yearsyrs
Business Developer Chief Executive Officer
President/Chief Executive Officer
10 Yearsyrs
Registered Nurse Nurse Case Manager
Program Manager
8 Yearsyrs
Outreach Coordinator Project Manager General Manager
Regional Director
9 Yearsyrs
Marketing Manager Operations Manager Account Executive
Sales Manager
5 Yearsyrs
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Do you work as a Community Liaison?

Community Liaison Demographics

Gender

Female

70.0%

Male

27.8%

Unknown

2.2%
Ethnicity

White

58.8%

Hispanic or Latino

18.6%

Black or African American

11.6%

Asian

6.9%

Unknown

4.0%
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Languages Spoken

Spanish

65.2%

French

11.5%

Portuguese

2.7%

Italian

2.5%

Mandarin

2.2%

Chinese

2.0%

German

2.0%

Arabic

2.0%

Hindi

1.7%

Japanese

1.7%

Russian

1.0%

Vietnamese

0.7%

Hmong

0.7%

Cantonese

0.7%

Hebrew

0.7%

Urdu

0.7%

Dutch

0.5%

Korean

0.5%

Turkish

0.5%

Bengali

0.5%
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Community Liaison Education

Schools

University of Phoenix

19.8%

Grand Canyon University

5.9%

Florida State University

5.5%

Liberty University

5.5%

Michigan State University

5.1%

Arizona State University

4.8%

Webster University

4.6%

Wayne State University

4.4%

Capella University

4.4%

New York University

4.2%

University of Arizona

4.2%

Florida International University

4.0%

Howard University

4.0%

University of North Texas

3.5%

Walden University

3.5%

University of Missouri - Columbia

3.5%

Boston University

3.5%

University of Pittsburgh -

3.3%

University of North Carolina at Greensboro

3.1%

University of Texas at San Antonio

3.1%
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Majors

Business

19.0%

Communication

8.8%

Social Work

8.2%

Psychology

7.5%

Nursing

6.7%

Marketing

5.3%

Criminal Justice

4.3%

Political Science

4.1%

Education

4.0%

Management

4.0%

Health Care Administration

3.7%

Sociology

3.7%

Human Services

3.1%

Public Relations

3.1%

Public Administration

2.8%

School Counseling

2.6%

Liberal Arts

2.4%

Elementary Education

2.3%

Human Resources Management

2.3%

Counseling Psychology

2.2%
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Degrees

Bachelors

41.9%

Masters

27.8%

Other

15.9%

Associate

6.3%

Certificate

4.3%

Doctorate

3.0%

Diploma

0.5%

License

0.4%
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Real Community Liaison Salaries

Job Title Company Location Start Date Salary
Latino Community Liaison Hospice of Santa Cruz County Scotts Valley, CA Oct 25, 2007 $56,349
Community Liaison & Communications Specialist Life Home Health Care, Inc. Skokie, IL Jun 01, 2011 $52,175
Community Liaison & Communication Specialist Assure Home Healthcare, Inc. Skokie, IL Sep 26, 2010 $52,175
Community Liaison Specialist Assure Home Healthcare, Inc. Skokie, IL Sep 30, 2010 $52,175
Community Liaison Home Health Agency Pinellas Inc. Clearwater, FL Oct 21, 2008 $50,482
Transportation Designer and Design Community Liaison Local Motors Chandler, AZ Feb 09, 2015 $50,000 -
$60,000
Community Development Liaison Sunnyside School District Tucson, AZ Mar 03, 2010 $50,000
Community Liaison Behavioral Services Center, P.C. Skokie, IL Jul 01, 2012 $49,000
Hispanic Community Liaison The Urban Restoration Charlotte, NC Aug 10, 2011 $48,001
Hispanic Community Liaison The Urban Restoration Charlotte, NC Jul 01, 2011 $48,001
Community Liaison Behavioral Services Center, P.C. Skokie, IL Jun 01, 2012 $45,000 -
$50,000
Professional and Community Liaison Compassionate Care Hospice of South Carolina LLC Columbia, SC Oct 01, 2012 $45,000
Hispanic Community Liaison The Urban Restoration Charlotte, NC Oct 01, 2011 $44,160
Community Liaison Specialist The Gay and Lesbian Community Services Center of Orange County Santa Ana, CA Mar 03, 2015 $43,491
Care Manager/Community Liaison Millennia Holdings, Inc. Los Angeles, CA Nov 28, 2011 $43,000
Minority Community Liaison Bilingual International Assistant Services Saint Louis, MO Nov 05, 2012 $38,610
Community Liaison Behavioral Services Center, P.C. Skokie, IL Jun 01, 2012 $38,610
Community Liaison Specialist The Gay and Lesbian Community Services Center of O Santa Ana, CA Mar 03, 2012 $38,505
Translator/Interpreter Chinese Community Liaison A Better Today Recovery Services, LLC Phoenix, AZ Sep 19, 2012 $34,000
Community Liaison & Account Executive HL Healthcare Services Inc. Chicago, IL Dec 15, 2009 $32,302
Community Liaison/Account Executive HL Healthcare Services Inc. Chicago, IL Feb 01, 2010 $32,302
Polish & Itialian Community Liaison Eisenhower Public Library District Harwood Heights, IL Jan 24, 2011 $32,286
Polish & Itialian Community Liaison Eisenhower Public Library District Harwood Heights, IL Feb 01, 2011 $32,286

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Top Skills for A Community Liaison

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  1. Referral Base
  2. Outreach
  3. Hospital Staff
You can check out examples of real life uses of top skills on resumes here:
  • Develop database profiles for referral base marketing, conduct market research relative to new relationship opportunities.
  • Coordinated community events and outreach, including religious formation, social events, and disaster aid following natural disasters.
  • Provided Cultural Awareness Workshops to enable Hospital Staff to become cognizant of cultural issues when assisting special populations including the foreign-born.
  • Trained Medical Directors and physicians in hospice admission protocols and billing procedures.
  • Supported the superintendent for special events, meetings or programs to establish a self-sustaining avenue for parental and community involvement.

How Would You Rate Working As a Community Liaison?

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Top Community Liaison Employers

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Jobs From Top Community Liaison Employers

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