Community liaison job description

The Community Liaison Director (CLD) develops and implements the strategic community education plan. Coordinates programs for new and existing hospital services to the community. Conducts educational research to determine the need of new services and provides administration with summaries and recommendations pertaining to these evaluations. Coordinates the production and placement of advertisements and evaluates market reactions to advertising programs and marketing campaigns. Supervises Community Education Liaisons. All duties to be done in accordance with Joint Commission, Federal and State regulations, Oceans', policies and procedures and Performance Improvement Standards.
Essential Functions:

Builds relationships with community professionals to generate referrals to Adolescent, Adult and/or Geriatric Psychiatry Unit Program.
Performs mobile assessments.
Makes 1:1 contacts with community professionals.
Maintains involvement in community service organizations.
Initiates strategies to generate referrals to Adult and/or Geriatric Psychiatry Unit and educates health care facilities and members in the community and rural areas.
Generates feedback from customers to determine needs in the community.
Promotes specialty clinics in the community to highlight Adult and/or Geriatric Psychiatry Unit's program and services.
Assists the Regional Director in the planning and implementation of education strategies.
Analyzes marketing data to develop strategies.
Reports to team members information affecting community education efforts.

Requirements

Graduate of an accredited College or university with a bachelor's degree in either marketing, mass communications, business administration or equivalent experience. Minimum of two (2) years experience in marketing or advertising, preferably in a medical or hospital environment.

Knowledge of hospital operations and psychiatric programs preferred. Strict adherence to all corporate compliance policies; which includes code of conduct and code of ethics. Passes age/disability/cultural sensitivity skills test, probationary and annual monitor. Demonstrates knowledge of growth and development. Communicates in age/disability/culturally sensitive manner to patients, patient's families and referral sources. Must successfully complete CPR certification and an Oceans approved behavioral health de-escalation program.

Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. This person might sometimes experience disagreeable odors, sights and/or unpredictable patient behavior. Work requires spending approximately 80% of time traveling and working in the field.

Our home health organization is currently experiencing growth, and we are looking to add a home health Community Liaison to join our team. We serve a large portion of the Chicagoland area. This opportunity is a full-time position but has flexibility with the schedule. We are located in the Schaumburg area.
The Community Liaison develops and maintains business relationships for home health community based referral sources and providers. This marketing representative acts as a resource for information to ensure quality care for every patient and family that we serve. This position will primarily be on the road visiting facilities, hospitals and doctor offices. We would like the marketer to come in 1 to 2 times a week to go over progress and strategy.
Responsibilities:
• Partner with management to meet admission targets
• Assist in the verification of patient referral service authorizations
• Address client satisfaction issues
• Conduct daily in-person visits and activities to meet/exceed the census goals.
• Prospect territory to expand referral base.
• Evaluate competition for opportunities to improve marketing program. Cultivate and maintain relationships with referral sources that include physicians and their staff, hospital discharge planners, and social workers.
Qualifications:
2 years’ experience in Account Management/Business Development within home health care or similar industry vertical Prior Healthcare Sales experience required Strong communication, organizational, and time management skills Highly motivated towards achievement
Benefits:
• A flexible schedule working Monday-Friday
• Vacation time
• 401 K plan
• Compensation is based on experience
• Work for a high Quality stable organization
Company DescriptionAbout us:
Medi Link Health Services, LLC is a dynamic and growing home health agency based in Schaumburg, IL. We have proudly provided exceptional home health services in patients homes throughout the Chicagoland area and surrounding communities for over 10 years!
We service the following counties: Boone, Cook, DeKalb, DuPage, Kane, Kendall, Lake, McHenry, Will & Winnebago.

Our objective is to provide hospital-grade care in the convenience of the Patient’s home. We are committed to making a difference in the lives of not only the patients, the patient's family and caregivers, but also in the home health care industry as well as in the entire health care environment.

***Nominated a top performing agency by HomeCare Elite for 2013-2015 & 2017 - 2019***

Achieves financial support for Hospice & HomeCare of Reno County through specific gifts and fundraising events. Work in conjunction with Advisory Board and Leadership team to coordinate agency fundraising efforts.

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
ESSENTIAL FUNCTIONS:
Implements and coordinates agency's fundraising efforts.Responsible for meeting and/or exceeding fundraising goals set by supervisor Identifies and researches potential sources of gift support, including individuals, corporations, community organizations, and charitable foundations.Creates strong relationships with partners to include community members, businesses and the media.Develops suitable approaches, including written proposals to potential donors.Conceives, plans, and implements all fund-raising programs and special events (open houses, annual meetings, tours) relative to short- and long-range goals.Prepares fund-raising publications and appeals relating to annual giving, memorial gifts, and special projects.Manages the donor database to track donations, addresses, and potential sources of gift support.Participates in regular, continuing educational opportunities, including professional fund-raising associations and conferences.Acknowledges all gifts with letters to the donor and/or family of the deceased and develops donor recognition programs and techniques.Abides by the Health Insurance Portability and Accountability (HIPAA) privacy and security regulations regarding all aspects of Protected Health Information (PHI).Regularly demonstrates a strong work ethic.

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:
Knowledge of fundraising strategies and programs.Knowledge of and participation in the various community functions and events Demonstrated ability to communicate effectively.Excellent oral and written communication skills.

PREFERRED KNOWLEDGE AND SKILLS REQUIRED:
Previous fundraising experience.Must have excellent communication, both written and verbal, and interpersonal skills.

REQUIRED BEHAVIORAL SKILLS:
Integrity:A personal presence which is characterized by a sense of honesty and the willingness to do the right thing.The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System.Compassion:A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact.Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.Accountability:Demonstrated track record of ownership of situations, projects and issues.Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.Respect:Demonstrated ability to collaborate with a diverse population.Treat all internal and external customers with a positive, proactive service orientation.Excellence:Strong communication and presentation skills with a proven ability to influence and lead teams to conclusion/decision making.Proven ability to think strategically but also must be able to lead day-to-day tactical processes.Demonstrated ability to manage and provide coaching and leadership on complex projects.Must be able to lead and/or facilitate process improvement.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:
Bachelor's degree in Business Administration, Marketing or related field.2+ years fund raising experience.

PREFERRED EDUCATION AND EXPERIENCE:
N/A

REQUIRED LICENSE/REGISTRATION/CERTIFICATION:
Kansas State Driver's LicenseAuto Insurance equal to or greater than the Kansas insurance requirements.

PREFERRED LICENSURE OR REGISTRATION:
N/A

We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day.