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Community liaison skills for your resume and career

Updated January 8, 2025
5 min read
Community liaison example skills
Below we've compiled a list of the most critical community liaison skills. We ranked the top skills for community liaisons based on the percentage of resumes they appeared on. For example, 18.7% of community liaison resumes contained patients as a skill. Continue reading to find out what skills a community liaison needs to be successful in the workplace.

15 community liaison skills for your resume and career

1. Patients

Here's how community liaisons use patients:
  • Manage the monthly enrollment of 500 patients facing Ambulatory Care Sensitive Conditions and conducted individual telephonic follow-up of care.
  • Demonstrated excellent response times for patients, as well as understanding of family dynamics encountered in various situations

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how community liaisons use customer service:
  • Developed lasting relationships with referral sources by providing excellent customer service and communicating well with all levels and types of professionals.
  • Developed and implemented team marketing plans focused on educating referral sources and providing exceptional customer service that increased census 30%.

3. Home Health

Here's how community liaisons use home health:
  • Coordinated staff in-services to provide current and new information regarding home health care, insurance benefits and Medicare/Medicaid regulations.
  • Coordinated patient admission to Home Health/Palliative/Hospice in coordination with admission procedures while identifying the appropriate level of care.

4. Community Outreach

Here's how community liaisons use community outreach:
  • Tracked and monitored effectiveness of community outreach events to develop outreach strategies, tracked and monitored social media usage and feedback.
  • Collaborated with Resident Engineer and Office of Community Outreach and Notifications to develop and implement strategies to improve community relations.

5. Patient Referrals

A referral patient is a written instruction from a primary care doctor to see a specialist for a specific medical service. In this case, a health worker at a level of the health system with insufficient resources - medicines, equipment, skills to cope with a clinical condition seeks help from a facility that is better equipped or has other resources to assist or take over the management of patient's case.

Here's how community liaisons use patient referrals:
  • Work as a member of an interdisciplinary hospital team assisting in proving supportive therapy and making patient referrals.
  • Increased in patient referrals as specialized services provided changing paradigm of treatment in management of pulmonary patients.

6. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how community liaisons use community resources:
  • Relieved professional staff in gathering community data to assess program effectiveness, increased or additional service needs and community resources.
  • Organize and facilitate parent workshops, encourage family involvement in school activities and network with community resources.

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7. Rehabilitation

Here's how community liaisons use rehabilitation:
  • Grow and manage existing relationships in assigned territories with physicians, hospitals, skilled nursing and rehabilitation facilities and assisted livings.
  • Provided services at Cedar Lane Rehabilitation Center in Waterbury, Connecticut, a facility for individuals with Traumatic Brain Injury.

8. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how community liaisons use mental health:
  • Increased implementation of evidence-based practices and assessment tools for the treatment of traumatized children in public mental health agencies statewide.
  • Provided in-house training for therapists regarding best practice therapeutic techniques for children with specific mental health diagnosis.

9. Community Organizations

Community organizations refers to a form of social or volunteer work that focuses on bettering a community. This may be a community defined by geographic boundaries or by a person's racial or sexual identity. These organizations are often nonprofits that help groups of people affected by natural disasters or hate crimes.

Here's how community liaisons use community organizations:
  • Listened to residents, business constituents and community organizations analyzed, researched and advised the Mayor and Administration on those developments.
  • Managed facility's census by opening and maintaining accounts with insurers, community organizations and hospitals that generate resident admissions.

10. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how community liaisons use business development:
  • Assist off-campus administrator in managing the operations of the agency pertaining to marketing, public relations, business development and profitability.
  • Supported family-led initiatives to build social and economic assets; organized and taught homeowner, business development, and higher education workshops

11. Community Agencies

Community agencies stand for the organizations operated to provide human service in the community.

Here's how community liaisons use community agencies:
  • Established and maintained relationships with community agencies by attending community meetings, visiting organizations and keeping email/phone communication.
  • Established and maintained professional and productive relationships with businesses, clients, or community agencies and secured referrals.

12. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how community liaisons use patient care:
  • Established and retained clients based on marketing expertise and implemented marketing initiatives to provide cohesive patient care.
  • Worked closely with physicians and physician offices for accessibility and coordination of all patient care services.

13. Community Health

Community health is a category of medical speciality that places its attention on the well being of people. The main focus is mental and physical well-being of these people located in a specific region geographically. It seeks to help community people maintain and enhance their health in order to prevent disease spread.

Here's how community liaisons use community health:
  • Organized and participated in community health fairs to further educate the community regarding our services offered.
  • Developed and executed comprehensive employee wellness strategy in collaboration with local community health agencies.

14. Community Events

Community events are the events scheduled within the community.

Here's how community liaisons use community events:
  • Represented center at community events and fundraisers to initiate and cultivate relationships with local government officials, non-profits, and businesses.
  • Represented organization at community events, health fairs, and within referral sources promoting and educating on mission throughout provided territory.

15. Hospice Services

Here's how community liaisons use hospice services:
  • Maintained and developed positive relationships with referral sources and other types of providers and expanded community knowledge of hospice services.
  • Provide community education and awareness of hospice services and insurance eligibility, through community and hospital events.
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List of community liaison skills to add to your resume

Community liaison skills

The most important skills for a community liaison resume and required skills for a community liaison to have include:

  • Patients
  • Customer Service
  • Home Health
  • Community Outreach
  • Patient Referrals
  • Community Resources
  • Rehabilitation
  • Mental Health
  • Community Organizations
  • Business Development
  • Community Agencies
  • Patient Care
  • Community Health
  • Community Events
  • Hospice Services
  • Social Services
  • Community Relations
  • PowerPoint
  • Referral Source
  • Health Services
  • Local Community
  • Community Services
  • Health Fairs
  • Community Involvement
  • Crisis Intervention
  • Business Relationships
  • SNF
  • Press Releases
  • Medical Professionals
  • Facebook
  • Government Agencies
  • Event Planning
  • Professional Relationships
  • Educational Programs
  • Twitter
  • Admission Process
  • Senior Care
  • Trade Shows
  • Technical Assistance
  • Develop Business Opportunities
  • Law Enforcement
  • Community Education
  • Public Schools
  • Swot Analysis
  • Hospice Care
  • Develop Strong Relationships
  • Community Awareness
  • Local Businesses
  • Promotional Materials
  • Patient Census

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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