A community liaison is responsible for managing the communication between local institutions and community citizens. Community liaisons often coordinate with the community to talk about their needs and concerns, directing them to the organizations with plans on improving the people's lifestyles. They also assist in scheduling outreach meetings and fundraising activities to benefit the citizens, handling promotional events, representing an organization for human welfare to increase public awareness. A community liaison must have excellent communication and organizational skills, especially in solving community concerns and complaints.

Community Liaison Responsibilities

Here are examples of responsibilities from real community liaison resumes representing typical tasks they are likely to perform in their roles.

  • Grow and manage existing relationships in assign territories with physicians, hospitals, skil nursing and rehabilitation facilities and assist livings.
  • Create a brochure with InDesign.
  • Create social media strategy: Facebook administrator, NYPL blog contributor
  • Provide nutrition, fitness and diabetes education to the community at large.
  • Construct online training courses in HTML using materials provide by instructional designers.
  • Design the web application screens for new systems using modeling tool like HTML.
  • Build relationships with the customers in the CRM and update information that is necessary.
  • Identify, develop, and maintain relationships with community groups that impact the Medicaid population.
  • Implement the precision cueing capability for TPS-X, including validity checking and state vector propagation (Java).
  • Develop and maintain value add marketing tools, including marketing literature, newsletters, Facebook page, and other external communications.
  • Contribute to Jenkins continuous integration strategy.
  • Demonstrate competency in PowerPoint formulation and presentation.
  • Assemble PowerPoint presentations for community and area businesses at community meetings.
  • Obtain and verify patient demographic and insurance information according to HIPAA guidelines.
  • Collaborate with sales team to produce a comprehensive disease management presentation for patients and referral sources.

Community Liaison Skills and Personality Traits

We calculated that 19% of Community Liaisons are proficient in Patients, Customer Service, and Home Health. They’re also known for soft skills such as Speaking skills, Organizational skills, and Compassion.

We break down the percentage of Community Liaisons that have these skills listed on their resume here:

  • Patients, 19%

    Manage the monthly enrollment of 500 patients facing Ambulatory Care Sensitive Conditions and conducted individual telephonic follow-up of care.

  • Customer Service, 7%

    Developed lasting relationships with referral sources by providing excellent customer service and communicating well with all levels and types of professionals.

  • Home Health, 6%

    Coordinated staff in-services to provide current and new information regarding home health care, insurance benefits and Medicare/Medicaid regulations.

  • Community Outreach, 5%

    Tracked and monitored effectiveness of community outreach events to develop outreach strategies, tracked and monitored social media usage and feedback.

  • Patient Referrals, 4%

    Work as a member of an interdisciplinary hospital team assisting in proving supportive therapy and making patient referrals.

  • Community Resources, 4%

    Relieved professional staff in gathering community data to assess program effectiveness, increased or additional service needs and community resources.

Some of the skills we found on community liaison resumes included "patients," "customer service," and "home health." We have detailed the most important community liaison responsibilities below.

  • While it may not be the most important skill, we found that many community liaison duties rely on organizational skills. This example from a community liaison explains why: "social and human service assistants must often complete lots of paperwork and work with many different clients." This resume example is just one of many ways community liaisons are able to utilize organizational skills: "oversee all media coordination, community relations, organizational marketing, and business community outreach. "
  • Compassion is also an important skill for community liaisons to have. This example of how community liaisons use this skill comes from a community liaison resume, "social and human service assistants often work with people who are in stressful and difficult situations" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "organize special events to raise community awareness and to help fund the compassionate care hospice foundation. "
  • In order for certain community liaison responsibilities to be completed, the job requires the skill "time-management skills." According to a community liaison resume, "social and human service assistants often work with many clients" As an example, this snippet was taken directly from a resume about how this skill applies: "provided technical assistance to ensure the local health departments met cdc defined deliverables by the specified deadlines. "
  • Yet another important skill that a community liaison must demonstrate is "communication skills." Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help This is clearly demonstrated in this example from a community liaison who stated: "acted as liaison between the churches and the larger community for community outreach, communications and public affairs. "
  • See the full list of community liaison skills.

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    What Social Work Internships Do

    Social work interns are students who chose to do their on-the-job training in the field of social work. They apply for an internship at social services facilities. They are usually assigned to do administrative or clerical activities such as sorting through files, updating records, organizing documents, and filing reports. Aside from clerical tasks, they also get exposed to program or project management by working on program-specific initiatives. They get exposed to planning, resource managing, implementing, and evaluating. They may also join their supervisors during field activities.

    In this section, we take a look at the annual salaries of other professions. Take social work internship for example. On average, the social work interns annual salary is $2,721 lower than what community liaisons make on average every year.

    Even though community liaisons and social work interns have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require patients, community outreach, and community resources in the day-to-day roles.

    There are some key differences in responsibilities as well. For example, a community liaison responsibilities require skills like "customer service," "home health," "patient referrals," and "rehabilitation." Meanwhile a typical social work internship has skills in areas such as "social work," "intake assessments," "substance abuse," and "discharge planning." This difference in skills reveals how truly different these two careers really are.

    Social work interns really shine in the government industry with an average salary of $40,948. Whereas community liaisons tend to make the most money in the utilities industry with an average salary of $50,675.

    The education levels that social work interns earn is a bit different than that of community liaisons. In particular, social work interns are 1.3% less likely to graduate with a Master's Degree than a community liaison. Additionally, they're 0.7% less likely to earn a Doctoral Degree.

    What Are The Duties Of a Resource Coordinator?

    Resource Coordinators oversee the needs of the programs or projects of the organization. They may manage resources such as funds, in-kind donations, volunteers, or employees. They ensure that budget is properly allocated and administered. They prepare reports and analyze the utilization of funds. Resource coordinators also handle in-kind donations, especially for charitable activities. They coordinate the receipt of goods and the release of such. Resource coordinators also handle volunteers and employees for the projects. They manage the deployment of individuals and ensure that manpower is properly allocated to different tasks.

    Now we're going to look at the resource coordinator profession. On average, resource coordinators earn a $759 higher salary than community liaisons a year.

    While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both community liaisons and resource coordinators are known to have skills such as "patients," "customer service," and "community outreach. "

    In addition to the difference in salary, there are some other key differences that are worth noting. For example, community liaison responsibilities are more likely to require skills like "home health," "patient referrals," "business development," and "community health." Meanwhile, a resource coordinator might be skilled in areas such as "social work," "excellent interpersonal," "substance abuse," and "data entry." These differences highlight just how different the day-to-day in each role looks.

    Resource coordinators may earn a higher salary than community liaisons, but resource coordinators earn the most pay in the technology industry with an average salary of $42,479. On the other side of things, community liaisons receive higher paychecks in the utilities industry where they earn an average of $50,675.

    When it comes to the differences in education between the two professions, resource coordinators tend to reach similar levels of education than community liaisons. In fact, they're 0.0% more likely to graduate with a Master's Degree and 0.7% less likely to earn a Doctoral Degree.

    What Technology Do You Think Will Become More Important And Prevalent For Community Relations Specialists In The Next 3-5 Years?

    Brett Atwood

    Associate Professor, Washington State University

    I think practitioners will have more data tracking and campaign targeting tools and services to choose from in the next few years. These tools are already in wide use, but the landscape is getting increasingly complex due to the emergence of even more Big Data resources that allow for more granular and accurate segmentation and tracking. More privacy and consumer protection regulations will also add to the complexity as practitioners will need to manage and navigate through the differing data protection laws from individual U.S. states and global territories. Despite these challenges, practitioners will be expected to possess some intermediate-level data analysis skills, alongside their mastery of content creation and campaign planning.Show more

    How a Program Coordinator Compares

    Program coordinators are mid-level employees who are assigned to work on a program of a specific department. They handle the communications between their department and any other department that they may need to collaborate with. They coordinate action plans and activities to ensure that the departments are aligned. They are present during the planning stage for the program so that they will be familiar with action items. They are directly involved in the implementation by liaising with the involved departments. Program coordinators should have good communication skills, interpersonal skills, and organization skills.

    The third profession we take a look at is program coordinator. On an average scale, these workers bring in higher salaries than community liaisons. In fact, they make a $5,169 higher salary per year.

    Using community liaisons and program coordinators resumes, we found that both professions have similar skills such as "patients," "customer service," and "community outreach," but the other skills required are very different.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a community liaison is likely to be skilled in "home health," "patient referrals," "rehabilitation," and "business development," while a typical program coordinator is skilled in "social work," "excellent organizational," "professional development," and "data collection."

    Program coordinators make a very good living in the government industry with an average annual salary of $51,387. Whereas community liaisons are paid the highest salary in the utilities industry with the average being $50,675.

    Program coordinators typically study at similar levels compared with community liaisons. For example, they're 3.6% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.

    Description Of a Volunteer

    Volunteers are usually unpaid individuals who render their service to a company or organization. Most of the time, volunteers are skilled in specific areas needed by the organization but prefer to provide free service. They may be employed in another organization, but they lend their time and talent to another organization or company to give back to the community. They raise funds, create awareness, and work on the ground. Volunteers usually choose a cause or advocacy close to their heart, such as teaching children, taking care of the elderly, coaching sports teams, cleaning up communities, and caring for animals.

    Volunteers tend to earn a lower pay than community liaisons by about $8,672 per year.

    While both community liaisons and volunteers complete day-to-day tasks using similar skills like community outreach, patient care, and powerpoint, the two careers also vary in other skills.

    Each job requires different skills like "patients," "customer service," "home health," and "patient referrals," which might show up on a community liaison resume. Whereas volunteer might include skills like "child care," "patient charts," "front desk," and "mathematics."

    Volunteers reach lower levels of education when compared to community liaisons. The difference is that they're 6.5% more likely to earn a Master's Degree less, and 0.3% more likely to graduate with a Doctoral Degree.