Community service director job description

Dynamic Opportunity ~ As a full-time supervisor, working 40 hours per week, the Assistant Director for the Community Support Services Program supports Director and CSS employees in providing services to individuals whom have a mental illness and are residing in the community with assistance to maintain community tenure and secured housing. The program provides psychiatric rehabilitation and support services to foster self sufficiency, increased independence and community integration.

The Guidance Center ~ is a primary mental health support agency, providing compassionate, professional care for individuals and families with mental health needs in the greater Cumberland County, NJ area. For more than 50 years, our non-profit organization of professionals, doctors, nurses, therapists, and support staff, has assisted the community in the diagnosis and treatment of all types of mental illness.

What does this position look like ~ The Assistant Director of CSS engages in advocacy and coordinate service linkages. Assists individuals to develop healthy social and daily living skills. Completes documentation of services. Facilitates administrative processes for representative payee funds. Provides crisis intervention and support crisis de-escalation. Assists the CSS Director in providing programmatic oversight including adherence to regulations, quality improvement processes, administrative tasks and in field supervision and training of employees.

What you need to apply ~

• Master's degree from an accredited college/university in a human service discipline (social work, psychology, or related human services field).
• Active NJ licensure - Licensed Associate Counselor (LAC), Licensed Associate Marriage & Family Therapist (LAMFT) or Licensed Social Worker (LSW.)
• One year supervisory experience.
• Two years experience in mental health/behavioral health.
• Knowledge of community resources and agencies.
• Valid automobile driver's license with MVR which meets agency standards.
• Spanish speaking preferred but not required.

What we provide ~

• Competitive Salary
• Superior Benefit Package
• Health Insurance
• Low Cost Dependent Coverage
• Prescription Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Pension Plan
• Vacation Time
• Personal Time
• Sick Time
• Additional compensation for qualified Spanish speaking candidates.
• Employee discounts; auto, tickets, insurance, wireless cell service and more.

The Guidance Center is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Posted by ApplicantPro

Bonus $3,000 - $1,500 after 6 months - $1,500 after 12 months
The Community Mental Health Service Director will provide leadership and administrative oversight to an assigned group of programs, including clubhouse services, peer specialists, and all PERC/RLC operations.
This position is an Exempt position.

Reports To: Vice President of Mental Health Community Services

Supervisory Responsibilities:
Supervises the Clubhouse Program Directors, the REAL Program Director, Assistant Director of Recovery, and other Program Directors as assigned
Serves as mentor to all Peer Coordinators, Peer Specialists, and Peer Support Workers

Essential Functions of Position:
•Provide support to Peer Coordinators, Peer Specialists, and Peer Support Workers in Mental Health Community Services.
•Oversee all PERC/RLC operations and participate in leadership meetings.
•Oversee the operations of the clubhouses.
•Provides supervision to senior staff in the interviewing, hiring, evaluation, promotion, and termination of staff in the Service Area.
•Assists in the development and implementation of in-service training for all Service Area staff.
•Contributes to the ongoing assessment, development and evaluation of the programs' rehab, peer, and recovery focused services, in cooperation with agency and funders.
•Provides for the planning, development, implementation, operation and outcome delivery for services in concert with the Vice President of Mental Health Community Service.
•Seek and secure contract and grant funding to sustain services.
•Promotes safety, respect, dignity, confidentiality, and ethical practice.
•Other responsibilities as assigned by the Vice President of Mental Health Community Services.

Qualifications:
•BA/BS required. MA in rehabilitation, social work or related field preferred. Masters Degree may be waived for a BA/BS plus substantial supplementary training in psychiatric rehabilitation, or three years' additional experience.
•5 years' experience in a mental health or rehabilitation setting, at least two years of which must be in a supervisory role.
•Demonstrated passion for collaborating with Persons, their families, communities, and staff to develop and implement clinical services which are informed by evidence-based practices, which are recovery- and resiliency-oriented, and which achieve relevant, measurable outcomes.
•Demonstrated knowledge of current principles and techniques needed to carry out the program's mission.
•Demonstrated excellent written and verbal communication skills.
•Demonstrated management, supervision and teaching ability.
•An individual who has demonstrated successful recovery from mental illness and can now serve as a mentor to others who are in the process of developing resilience.
•A Certified Peer Specialist and Certified Rehabilitation Counselor is preferred.
•Demonstrated relationship-building skills.
•High degree of personal organization, attention to detail, and time management skills.
•Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
•Use of personal cellular telephone for work communication.
•Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languages.
•A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.

Personal Characteristics:
•Ability to work collaboratively as a member of multidisciplinary and cross-functional teams.
•Ability to function under pressure in a fast paced human service environment.
•Ability to be flexible, open and responsive to ongoing administrative changes, including being able to work independently with a minimum of supervision
•Ability to articulate and communicate Bay Cove's mission and strategic direction in a consistent and enthusiastic manner to departmental staff.
•Solid understanding of basic clinical and program model concepts.
•Ability to develop, implement and evaluate training curriculum for peer workers.

Baycove2

Our Community Service Directors are a key part of each community's success, responsible for overseeing our most challenging, complex assets (top NOI drivers, mixed-use, and/or multi-site). They are our service leaders who provide the technical know-how behind each apartment community and provide guidance and training to the maintenance team. Your strong technical skills will be utilized to manage the complex building systems at 70 Greene and manage a team of technicians who will perform service requests throughout Jersey City.

At Equity, being a manager is much more than sitting behind a desk directing others; we believe in leading by example and walking in the shoes of the people you manage. Each day, you will be walking the community with your team, implementing scheduled maintenance, responding to service requests, managing vendors, and communicating and building rapport with residents. As a Community Service Director, you are among our most senior property leaders. You will be an expert on your community, working along with and directing a team of maintenance professionals to ensure the community is in excellent condition for our residents.
WHO YOU ARE

* A Leader. Not only are you at the top of your game when it comes to all things technical, but you enjoy teaching new skills to your team and are committed to coaching and developing them every day.
* Technically Savvy. You have a solid understanding of general maintenance and technology and are quick to learn new skills.
* A Strong Communicator. Your writing and speaking skills are clear and effective, helping you connect well with others.
* A Team Player. You are united with teammates in delivering the best experience to residents.
* Proactive. You act like an owner, performing regular maintenance to avoid emergencies.
* Personable. You are respectful, pleasant to be around, and enjoy engaging with others.
* Levelheaded. You keep your cool during maintenance emergencies and quickly find solutions.
* Motivated. You invest extra energy to reach your goals.
* Solution-Oriented. You follow through on commitments, letting teammates and residents know they matter.
* Confident and Decisive. You take initiative, trust your gut, and are not afraid to make a decision or deliver a difficult message.
* Organized and Accountable. You have exceptional time management abilities and are able to juggle the needs of changing priorities at the community while accomplishing objectives through training and motivating a high-performing team.

WHAT YOU'LL DO

* Lead, train, and motivate a high-performing team. Communicate job expectations, coach service team, and monitor your team's performance against company goals. Provide feedback for improvement and guidance in defining career paths and professional development plans.
* Manage the Jersey City service request team. You'll use our mobile technology to assign all incoming service requests to your team, taking into account each individual's skills, workload, and learning opportunities. You'll also work alongside your team, performing both routine and complex repairs.
* Manage the Building Systems at 70 Greene. You'll be responsible for repairing or maintaining all plumbing, electrical, HVAC, appliance, carpentry, and painting needs at the community, providing training to other team members as needed.
* Implement and manage a scheduled maintenance program. Monitor the maintenance and up-keep of all mechanical equipment on the community including water heaters, HVAC units, elevator systems and centralized boiler systems.
* Build rapport with residents. You'll make positive connections with residents by offering a smile and a greeting when you see them and chatting as you make repairs in their homes.
* Notice the details. Complete daily property walks and regular community inspections to proactively recommend necessary repairs or replacement of any interior or exterior areas on the property.
* Focus on performance metrics ranging from your community's Customer Loyalty Score to apartment turnover efficiency - and everything in between.

REQUIREMENTS

* 3+ years of hands-on general maintenance experience
* Supervisory experience
* Adaptability, multi-tasking and sound decision making abilities are required and essential to the success of this role
* Availability to work a flexible schedule, including weekends and rotating on-call responsibility for after-hours emergencies
* Reliable and consistent form of daily transportation to and from work, including after hours for emergencies
* Computer proficiency and frequent daily use of / proficiency with a Smartphone with updated software (either a personally owned or company-issued device)
* Please click here to learn more about Equity Residential's Covid-19 Vaccination Requirements (Haga clic aquí para obtener más información sobre los requisitos de vacunación Covid-19 de Equity Residential).

PREFERRED EXPERIENCE

* HVAC experience and EPA Certification (Type I & II or Universal), if applicable for region/community
* Trade school and/or military training or industry designation (CAMT or CAMT II)
* High school diploma or equivalent
* Salary: $95,000 - $102,000 annually, 16% bonus

Working for Equity Residential (EQR), a leading multi-family real estate investment trust (REIT), means living our purpose: creating communities where people thrive. It means striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together.

Our portfolio of high-quality properties in urban growth markets - New York City, Boston, Washington DC, Seattle, San Francisco, Southern California, and Denver - provides homes where people most want to live, work and play. We've got the best people in the business, as evidenced by our employee engagement scores and customer loyalty ratings. That's why our employees say they are proud to work at Equity, a company that gives our residents a place where they can Live Remarkably, and offers a culture where our employees have the opportunity to thrive.

Equity Rewards

When you join Equity Residential, you won't be treated as simply another employee - you will be considered a partner in our shared success. As such, we are committed to investing in your personal success through a benefits program that supports your Total Wellbeing.

We recognize that everyone has different needs outside of work. That's why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique benefits options to employees, like a comprehensive wellness program, pet insurance, new parent benefits, and paid time off for community service projects. In addition to your next job, you can also find your next home with us! Rent discounts on Equity Residential apartment homes are available to our benefits-eligible employees. The amount of the discount offered is determined based on the market, ranging upwards from 20%. Learn more about our Total Wellbeing program here.

Equity Values

At Equity Residential, like our residents, our employees come from everywhere. A richly diverse work environment captures top talent, cultivates the best ideas, and creates the widest possible platform for success. By focusing on inclusion, these differences are harnessed to create value - in ideas, business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive.

All aspects of the employment process are merit-based. Every Equity employee is expected to maintain a work environment that is free from discrimination and harassment. Equity Residential does not discriminate against any employee or job applicant because of race, religion, color, creed, sex, sexual orientation, gender, sexual/gender identity/expression, age, pregnancy (including childbirth, lactation or related medical conditions), physical or mental disability, national origin, citizenship status, military (including uniformed service member or protected veteran) status, marital status, genetic characteristic or information, ancestry or any other characteristic protected by law. Equity Residential also prohibits retaliation against individuals who report harassment or discrimination, or participate in investigations into such conduct.