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Community service director skills for your resume and career

Updated January 8, 2025

5 min read

Quoted expert

Frank Lambert Ph.D.

Below we've compiled a list of the most critical community service director skills. We ranked the top skills for community service directors based on the percentage of resumes they appeared on. For example, 13.3% of community service director resumes contained mental health as a skill. Continue reading to find out what skills a community service director needs to be successful in the workplace.

15 community service director skills for your resume and career

1. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how community service directors use mental health:

Created seamless system of care for community by developing collaborative relationships with both inpatient and outpatient mental health providers.
Ensured adequate Mental Health, Chemical Dependency, and Developmental Disabilities services available within the county.

3. Community Outreach

Here's how community service directors use community outreach:

Supervised counseling center programs including legal advocacy, volunteer and community outreach program, teen dating and batters treatment program.
Monitored, evaluated, and supervised community outreach staff and activities.

4. Developmental Disabilities

Here's how community service directors use developmental disabilities:

Serve 78 individuals with developmental disabilities in 13 six bed Intermediate Care Facilities for the Developmentally Disabled-Habilitative.
Developed residential program for individuals with developmental disabilities and mental illness.

5. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how community service directors use service delivery:

Prepare agency monthly reports, management reports and Community Service Delivery Plans.
Determined training needs to ensure high quality service delivery.

6. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how community service directors use technical assistance:

Provided training and technical assistance to programs and prospective applicants.
Analyzed performance data, designed and delivered technical assistance to public and private organizations funded by the Maryland Department of Health.

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7. Program Development

Program development refers to a road for developers to guide them on creating and developing viable community programs. Since it provides an action plan for the project, it is a continuous process that only ends with the program's full implementation.

Here's how community service directors use program development:

Worked with the Deputy Director around program development.
Prime responsibility for establishing policies and procedures related to operations, marketing, community outreach/education, program development and revenue generation.

8. Policy Development

A pоlісу dеvеlорmеnt is thе process оf dесіdіng what tо achieve, what tо be dоnе tо асhіеvе іt, how to асhіеvе it efficiently and economically, who should do іt, еtс It аіmѕ tо develop policies gеnеrаllу tо hеlр buѕіnеѕѕеѕ run еffісіеntlу іn achieving thеіr оbjесtіvеѕ and tо соmрlу wіth the lеgаl and social еnvіrоnmеnt in whісh they ореrаtе.

Here's how community service directors use policy development:

Provided strategic direction, program management and policy development for the organization's Youth Initiative.
Serve as senior advisor to the Secretary of Health and Human Services on communications and policy development.

9. Medicaid

Here's how community service directors use medicaid:

Manage multiple long term care, Medicaid Waiver programs, ensuring consumer needs are met in compliance with program principles.
Interact with Regional Boards, the Division of DBHDD, Medicaid, and Private Home Care agencies when needed.

10. Administrative Oversight

Here's how community service directors use administrative oversight:

Developed and provided administrative oversight for implementation of plans of corrections.
Provide operational and administrative oversight of city-owned tourist attractions.

11. Public Health

Here's how community service directors use public health:

Assisted in mock surveys for Joint Commission and the Illinois Department of Public Health regulatory.
Led a multi-disciplinary team of 300 public health professionals.

12. Press Releases

Here's how community service directors use press releases:

Created and distributed media kits, press releases, human-interest stories and general organizational announcements.
Created and directed strategic communications including press releases and marketing and event materials.

13. Community Relations

Community Relations refers to the relationship-building strategies companies use with surrounding communities. These relationships are often mutually-beneficial, where a company will support local organizations and communities and receive a stronger customer basis. This differs from public relations, as the focus of community relations is building relationships and goodwill within a community rather than presenting a company's work to the public.

Here's how community service directors use community relations:

Coordinated Public Relations and Community Relations activities.
Manage and implement changes as necessary for Operations Proficiency, Employee Relations, Community Relations, Competition, and Customer Ownership.

14. Staff Development

Here's how community service directors use staff development:

Hired and trained new staff and ongoing staff development through individual and group supervision.
Provided staff development family/individual counseling.

15. Strategic Plan

Here's how community service directors use strategic plan:

Assured alignment with corporate strategic plan, enhanced infrastructure and effective use of technology for increased organizational productivity in administrative programs.
Facilitate community engagement and strategic planning with government, advocates and nonprofit partners in urban and rural settings.

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What soft skills should all community service directors possess?

Frank Lambert Ph.D.

Assistant Professor & Program Coordinator, Middle Tennessee State University

Graduates in librarianship should have a definite public service ethic as one of their primary soft skills. Librarianship is a rewarding career, but you will not get rich being one. However, people become librarians more often than not just based on that desire to serve. Being a team player is very helpful. You need to work with other professionals and paraprofessionals closely. Working well in a team environment is pretty much essential, regardless whether you are working at a public service desk or behind the scenes in a technical services department. Being open to learning new things is a great soft skill. If you thrive in environments where the only constant is change, then librarianship is a great career. Finally, if you like puzzles or solving problems, then librarianship is for you. You want to run towards challenging information-based problems to start working on them right away. There is nothing more satisfying than finding the answer to a complex and challenging information-based problem and seeing the gratitude on your patron's face.

Do you want to know more?

List of community service director skills to add to your resume

The most important skills for a community service director resume and required skills for a community service director to have include:

Mental Health
Social Services
Community Outreach
Developmental Disabilities
Service Delivery
Technical Assistance
Program Development
Policy Development
Medicaid
Administrative Oversight
Public Health
Press Releases
Community Relations
Staff Development
Strategic Plan

Child Care
Fiscal Management
Community Development
Community Organizations
Community Agencies
Independent Living
Staff Training
Clinical Supervision
Program Budget
Data Collection
State Agencies
Community Programs
Community Partnerships
State Regulations
Community Stakeholders

Community Events
CARF
Domestic Violence
Advisory Boards
Direct Supervision
Group Homes
Non-Profit Organization
Educational Programs
Federal Regulations
GED
RFP
HUD
Facebook

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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