Community service offers or CSO support in crime response, investigation, and prevention where police powers are not necessary. The community service officers assist the police officers in terms of upholding order and law in the community. They provide citizens with customer service, community outreach, and patrol. It is their job to implement city codes and other non-criminal police associated duties. They provide non-EMS in-home and on-site assistance to the citizens. Also, they respond to non-criminal complaints, building checks, and more.

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Community Services Officer Responsibilities

Here are examples of responsibilities from real community services officer resumes representing typical tasks they are likely to perform in their roles.

  • Develop and manage firearms training programs, including weapons selection and qualification standards.
  • Monitor alarms & CCTV, patrol campus, secure buildings, dorms and offer safety escorts to students & faculty.
  • Apply first aid and CPR.
  • Monitor and control CCTV's.
  • Assist law enforcement officers in looking up information on the NCIC.
  • Train in first aid and defensive driving, certify in CPR and EAD.
  • Serve subpoenas, assist in the office and out on the streets during special events.
  • Enter data on stolen vehicles, runaways, and missing persons in the NCIC data base.
  • Provide security and extra help at special events like DUI checkpoints and other on campus events.
  • Cull information regarding prior arrests and peruse license checks with DMV, warrants and insurance information.
  • Perform administrative and clerical functions along with prisoner booking and processing.
  • Maintain department issue uniforms, equipment, personal protective equipment and citizens patrol vehicle.
  • Serve subpoenas, conduct investigation follow-up, process offender registration, and record management.
  • Serve the community through proactive security post assignments or patrol functions including self initiate activities.
  • Create simulations for force-on-force firearms training/defensive tactics for customers and train the trainers at Police/Sheriff departments.

Community Services Officer Job Description

When it comes to understanding what a community services officer does, you may be wondering, "should I become a community services officer?" The data included in this section may help you decide. Compared to other jobs, community services officers have a growth rate described as "as fast as average" at 5% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of community services officer opportunities that are predicted to open up by 2028 is 37,500.

Community services officers average about $18.29 an hour, which makes the community services officer annual salary $38,039. Additionally, community services officers are known to earn anywhere from $27,000 to $53,000 a year. This means that the top-earning community services officers make $26,000 more than the lowest earning ones.

Once you've become a community services officer, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a loss prevention agent, security guard, criminal investigator, and security specialist.

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Community Services Officer Skills and Personality Traits

We calculated that 18% of Community Services Officers are proficient in Patrol, Public Safety, and Traffic Control. They’re also known for soft skills such as Communication skills, Empathy, and Good judgment.

We break down the percentage of Community Services Officers that have these skills listed on their resume here:

  • Patrol, 18%

    Serve the community through proactive security post assignments or patrol functions including self initiated activities.

  • Public Safety, 14%

    Coordinated and facilitated police officer responses to matters of public safety by patrolling the university grounds.

  • Traffic Control, 10%

    Provided traffic control and security at community events and public buildings.

  • Parking Enforcement, 4%

    Perform a variety of parking enforcement work that included enforcing statutory vehicle registration laws and parking regulation ordinance violations.

  • Criminal Justice, 4%

    Advise clients on criminal remedies and legal matters involved with the criminal justice system.

  • Animal Control, 4%

    Provide animal control, animal licensing, and enforcement of all animal-related and non-animal related ordinances to residents in the city.

Choose From 10+ Customizable Community Services Officer Resume templates

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Most community services officers list "patrol," "public safety," and "traffic control" as skills on their resumes. We go into more details on the most important community services officer responsibilities here:

  • Arguably the most important personality trait for a community services officer to have happens to be communication skills. An example from a resume said this about the skill, "police and detectives must be able to speak with people when gathering facts about a crime and to express details about a given incident in writing." Additionally, other resumes have pointed out that community services officers can use communication skills to "enhanced public relations skills and developed communication/action ability under emergency situations. "
  • Another commonly found skill for being able to perform community services officer duties is the following: empathy. According to a community services officer resume, "police officers need to understand the perspectives of a wide variety of people in their jurisdiction and have a willingness to help the public." Check out this example of how community services officers use empathy: "developed an understanding of the criminal justice system terminology, and established good relationships with mentors and peers. "
  • Good judgment is also an important skill for community services officers to have. This example of how community services officers use this skill comes from a community services officer resume, "police and detectives must be able to determine the best way to solve a wide array of problems quickly." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "provided public safety maintained order, and promoted good community relations. "
  • In order for certain community services officer responsibilities to be completed, the job requires the skill "leadership skills." According to a community services officer resume, "police officers must be comfortable with being a highly visible member of their community, as the public looks to them for assistance in emergency situations." As an example, this snippet was taken directly from a resume about how this skill applies: "provided leadership and support to the community during fires, gas leaks, and other emergency situations. "
  • As part of the community services officer description, you might find that one of the skills that might be helpful to the job is "physical strength." A community services officer resume included this snippet: "police officers must be strong enough to physically apprehend offenders." This skill could be useful in this scenario: "monitored and physically inspected building security to include an inspection of the holding facility. "
  • See the full list of community services officer skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a community services officer. We found that 56.6% of community services officers have graduated with a bachelor's degree and 4.7% of people in this position have earned their master's degrees. While most community services officers have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every six community services officers were not college graduates.

    Those community services officers who do attend college, typically earn either a criminal justice degree or a business degree. Less commonly earned degrees for community services officers include a psychology degree or a law enforcement degree.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a community services officer. We've found that most community services officer resumes include experience from Agnes Scott College, Americorps, and Baltimore Metropolitan Council. Of recent, Agnes Scott College had 2 positions open for community services officers. Meanwhile, there are 2 job openings at Americorps and 2 at Baltimore Metropolitan Council.

    But if you're interested in companies where you might earn a high salary, community services officers tend to earn the biggest salaries at City of Los Angeles, City of Seattle, and Gettysburg College. Take City of Los Angeles for example. The median community services officer salary is $53,265. At City of Seattle, community services officers earn an average of $53,047, while the average at Gettysburg College is $52,898. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on community services officer salaries across the United States.

    Some other companies you might be interested in as a community services officer include University Of Maryland Athletic Department, University of Maryland Eastern Shore, and United States Army Corps of Engineers. These three companies were found to hire the most community services officers from the top 100 U.S. educational institutions.

    The three companies that hire the most prestigious community services officers are:

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    What Loss Prevention Agents Do

    A loss prevention agent is responsible for averting theft and securing a retail store or similar establishment. They are primarily in charge of monitoring surveillance cameras and roaming around the premises while dressed in civilian clothing, all to observe the surroundings and spot any suspicious behavior. Furthermore, a loss prevention agent must adhere to the policies and standards of the establishment, implement safety and security measures, and coordinate with the police should there be any person caught stealing.

    In this section, we take a look at the annual salaries of other professions. Take loss prevention agent for example. On average, the loss prevention agents annual salary is $1,584 lower than what community services officers make on average every year.

    Even though community services officers and loss prevention agents have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require patrol, criminal justice, and emergency situations in the day-to-day roles.

    These skill sets are where the common ground ends though. A community services officer responsibility is more likely to require skills like "public safety," "traffic control," "parking enforcement," and "rehabilitation." Whereas a loss prevention agent requires skills like "loss prevention," "store management," "sales floor," and "customer service." Just by understanding these different skills you can see how different these careers are.

    Loss prevention agents really shine in the retail industry with an average salary of $31,109. Whereas community services officers tend to make the most money in the education industry with an average salary of $42,187.

    Loss prevention agents tend to reach similar levels of education than community services officers. In fact, loss prevention agents are 2.2% less likely to graduate with a Master's Degree and 0.3% less likely to have a Doctoral Degree.

    What Are The Duties Of a Security Guard?

    Security guards are responsible for maintaining and ensuring the peace and safety of the building they are assigned to. They ensure that everyone who enters the building has official business to be done in the building. They are also in charge of patrolling and monitoring activities within the area. Security guards are also tasked to immobilize anyone who seems to pose a threat to the peace and safety of the building. They are also responsible for preventing any untoward incidences or crimes that may happen in the area. Security guards must be observant and alert to be able to succeed in their roles.

    Now we're going to look at the security guard profession. On average, security guards earn a $6,056 lower salary than community services officers a year.

    A similarity between the two careers of community services officers and security guards are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "patrol," "traffic control," and "parking enforcement. "

    But both careers also use different skills, according to real community services officer resumes. While community services officer responsibilities can utilize skills like "public safety," "rehabilitation," "criminal justice," and "animal control," some security guards use skills like "customer service," "ladders," "security services," and "law enforcement."

    Security guards may earn a lower salary than community services officers, but security guards earn the most pay in the utilities industry with an average salary of $30,916. On the other side of things, community services officers receive higher paychecks in the education industry where they earn an average of $42,187.

    When it comes to the differences in education between the two professions, security guards tend to reach similar levels of education than community services officers. In fact, they're 3.1% less likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.

    How a Criminal Investigator Compares

    A criminal investigator is a law enforcement professional who endeavors to solve felony crimes. Criminal investigators may work alone or as a member of an investigative team whose goal is to uncover the certainty of a case and potentially keep suspects to prevent the ensuing criminal activity. Their tasks and responsibilities depend on various job functions and specialties. They may specialize in the information and evidence of a crime scene, conduct interviews and searches, or perform surveillance.

    The criminal investigator profession generally makes a higher amount of money when compared to the average salary of community services officers. The difference in salaries is criminal investigators making $16,481 higher than community services officers.

    Using community services officers and criminal investigators resumes, we found that both professions have similar skills such as "patrol," "criminal justice," and "police reports," but the other skills required are very different.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a community services officer is likely to be skilled in "public safety," "traffic control," "parking enforcement," and "rehabilitation," while a typical criminal investigator is skilled in "investigative reports," "resourcefulness," "firearms," and "treasury."

    Criminal investigators make a very good living in the government industry with an average annual salary of $52,921. Whereas community services officers are paid the highest salary in the education industry with the average being $42,187.

    When it comes to education, criminal investigators tend to earn higher education levels than community services officers. In fact, they're 6.3% more likely to earn a Master's Degree, and 1.6% more likely to graduate with a Doctoral Degree.

    Description Of a Security Specialist

    A security specialist is responsible for maintaining the security of an organization's database, ensuring that it's free from cyber threats and unusual activities. Security specialists' duties include upgrading hardware and software applications, configuring networks to improve optimization, addressing any unauthorized access on the database, troubleshooting system discrepancies, conducting security audits on the system, and improving automated processes. A security specialist must have a strong command of programming languages and system codes, as well as broad experience with technical expertise.

    Now, we'll look at security specialists, who generally average a higher pay when compared to community services officers annual salary. In fact, the difference is about $11,853 per year.

    While their salaries may vary, community services officers and security specialists both use similar skills to perform their jobs. Resumes from both professions include skills like "patrol," "public safety," and "criminal justice. "

    While some skills are shared by these professions, there are some differences to note. "traffic control," "parking enforcement," "rehabilitation," and "animal control" are skills that have shown up on community services officers resumes. Additionally, security specialist uses skills like ladders, security incidents, physical security, and customer service on their resumes.

    In general, security specialists reach similar levels of education when compared to community services officers resumes. Security specialists are 2.3% more likely to earn their Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.