CommunityAmerica Credit Union jobs

The Digital Lending Analyst is responsible for the overall management, configuration, and continuous improvement of CommunityAmerica's Loan Origination Systems (LOSs). Assists with the management of ancillary and any integrated systems/services. Works closely with management to evaluate business process, data integrity, and compliance issues as they relate to the loan origination systems. Works with technical and functional teams to solicit needs, determines feasibility and implements configuration changes. Duties & Responsibilities Product Management: Evaluate new product ideas and strategies appropriate to support go-to-market plans Drive action throughout the organization to get new products to market Manage all aspects of in-life products, including customer feedback, requirements, and issues Consulting: Consult with the stakeholders to find creative solutions to pressing business problems and assist with the development of the business cases necessary to justify implementation of the solutions. Consults with business partners to co-develop a CACU roadmap based on needs and the vendor roadmap Consult with the Lending Team on Vendor(s) performance, and assist with the development of SLAs, and the development and prioritization of enhancement requests. Subject Matter Expert: Serve as the subject matter expert for all products related to the applications, such as 3rd party integrations, SSO's and API's. Provide training & knowledge transfer. Participate in user groups and network with peer organizations. Identify improvements to the applications through understanding of the vendor partner roadmap, peer organizations and end user community. Collaborates with operations managers and leaders as the Subject Matter Expert on best practices and methods to achieve business objectives using the chosen LOS. Serve as a subject matter expert in the development of training materials related to the LOSs. Project Management: Independently manage assigned projects from inception to completion following CommunityAmerica's Project Management approach. Vendor Management: Serves as the day-to-day contact for the various vendors and uses good judgement related to escalating issues. Configuration: Configure system and product specifications and internal workflows to optimize system functionality, efficiency, & security. Oversees the design and configuration solutions to resolve system related business problems, meet user requirements, and streamline system workflows. Coordinates system mapping between LOS and outside vendors. Implements configuration changes and customizations as required by the business. Release Management: Manage and coordinate new releases of the software, including impact analysis, documentation, testing, scheduling, and change management. Coordinate with IT or vendor tier 2 support to schedule and deploy upgrades and communicate changes to the user community and ensure that the new features are fully utilized. Maintain all application environments (test, training, production, etc.) including documentation, configurations, and customizations. Security Administration: Create the user roles, profiles and access settings matrix used during the onboarding process. Partner with the IT Security Team to ensure that all systems are in compliance with CACU standards and policies. Tier 3 Support: Provide tier 3 end-user support (including system configuration, new product set up and system maintenance) and assist users with proactive best practices to enhance and increase their knowledge of the digital platform; work with the Appropriate Teams and Vendor(s) Support to resolve system issues escalated from tiers 1 & 2 support. Training: Coordinate the development of training material and the delivery of training with the staff development team. Reporting: Collaborate with the Digital Banking and Line of Business Teams to develop dashboards and reports. Develop, track and report upon system performance and feature/functionality utilization. Develop reporting based upon Online Banking Vendor(s) system logs and data extracts to identify trends and anomalies. Prepare and present clear business and technical analysis. Audit: Support audit requests to verify compliance with policy and procedures. Recommend methods and improvements to enhance control procedures. Work with business to resolve issues identified through audit findings. Requirements Education and Experience Requirements: Bachelor's degree or higher required. Required Knowledge, Skills and Abilities: 5+ years of product management, business analysis or consulting experience. 3+ years' hands-on experience using or managing Loan Origination Systems Demonstrated experience translating business needs into solutions Knowledge of writing business rules in an LOS environment is a must In depth understanding of the Loan Origination lifecycle is a must Experience dealing with both internal and external stakeholders Experience presenting strategy, recommendations, and research to senior management Must be motivated individual with strong analytical, problem solving, and root cause analysis skills. Logical, process-oriented thinker with a natural curiosity about technology. Must have ability to work on multiple, time-critical projects simultaneously. Must have the ability to manage smaller assigned projects with minimal supervision. Excellent verbal and written communication required, including presentation of complex data in easily understood ways and strong data visualization skills. Ability to confidently interact at multiple levels in the organization and lead cross-departmental team projects required. Must have values consistent with CommunityAmerica's culture. Preferred Knowledge, Skills and Abilities: Prior experience with MeridianLink Consumer (formerly MeridianLink LPQ) is preferred. Prior lending related experience preferred. Proficiency at using Excel (charts, functions, tables, pivot tables and pivot charts) and experience with PowerBI (or similar) statistical analysis and reporting tools preferred.

As the **Unique Assets Administrator I** **I** , you will execute on responsibilities to deliver unique asset administration services to Private Wealth Management clients. Primary focus will be on executing lower volume and/or lower-risk tasks and less complex responsibilities. There will be some travel to the local office, to local properties and to the Kansas City office. Candidate must reside in or near Albuquerque, NM or in or near Phoenix/Scottsdale, AZ. **How you will spend your time:** + You will manage accounts with a focus on client experience, the governing instruments, fiduciary laws, and bank policies and procedures. + You will work collaboratively with Senior Associates on team to resolve complex administrative issues and escalations. + You will manage unique assets held in Private Wealth accounts, including real estate, oil/gas, closely held, life insurance and other miscellaneous assets. + You will perform inspection of assets as required ensure periodic valuations of assets, and maintain properties cost effectively through use of appropriate vendors. + You will acquire and dispose of unique assets, including performing lease negotiations, managing the renovation/maintenance/repairs, performing periodic appraisals/inspections, and delivering portfolio and asset reporting. + You will implement the strategic business plans for assets and portfolios, as necessary. + You will leverage third party vendor relationships in areas of insurance, farm, ranch, oil/gas management, and real estate processing; serve as a vendor liaison where required. + You will review monthly financial reports from third party fee managers. + You will communicate tasks and expectations to colleagues, co-fiduciaries, clients, attorneys, brokers, contractors, third-party managers, and other service providers. + You will help identify value-added services that Personal Trust and Custody can provide. + You will ensure timely completion of required Administrative Compliance reviews. + You will ensure accurate processing of all account and/or maintenance activities, resolve operational problems, and process various reports. + You will review activities within the job scope for sufficient controls to prevent errors, fraud, and omissions. + You will manage assigned properties using established policies and procedures, facilitate asset set up and removal, maintainappropriate insurance coverage through Bank's blanket program or external policy, facilitate insurance claims, taxation matters and payment, and that assets are reviewed in accordance with the Bank's policies and procedures. + You will buy, sell, lease properties either directly or with assistance of a real estate agent, includes negotiating listing agreements, purchase and sale contracts, leases, and other agreements. + You will prepare annual property reviews, analyze tax assessed values, coordinate triennial valuations, and perform or arrange initial and annual property inspections. + You will coordinate the timely payment of all maintenance, insurance, and property tax bills. + You will participate in National Trust Real Estate Association as required. + Other duties as assigned. **We're** **excited to talk with you if:** + You possess a Bachelor's degree in relevant field or combination of education and experience that provides and equivalent background. + You have 3+ years of applicable experience within Financial Services. + You are able to balance a client experience mindset when managing and controlling business risks. + You have proven analytical, mathematical, and problem-solving skills. + You are customer focused with great client relationship management skills. + You are proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint). **Bonus points for:** + You have Wealth Management experience. + You have knowledge of real estate/property management/asset valuation. + You have real estate property management experience. + You have property and casualty insurance experience. + You hold a professional real estate designation. + You have knowledge of fiduciary responsibilities. + You have proficiency in UMB custody and clearing platforms such as SEI and Fidelity Wealthscape. + You have proficiency in Salesforce CRM software. + You have proficiency in Workday, Peoplesoft, Archer, Skillport and Hyperion. **Compensation Range:** $51,480.00 - $99,330.00 _The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information_ UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. **Are you ready to be part of something more?** You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. _UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _*************************_ _to let us know the nature of your request._ _If you are a California resident, please visit our_ Privacy Notice for California Job Candidates (*********************************************************************************************************************************** _to understand how we collect and use your personal information when you apply for employment with UMB._ **_Who we are_** We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed. Learn more about UMB's vision (****************************************************************************************************** Check out the road to a career at UMB

The Video Teller provides support and service to new and existing Credit Union members using ITM digital video interactions. Provides a prompt and professional member experience while focusing on building and enhancing member relationships to foster financial peace of mind. **Schedule: M-F from preferred shift time (8-5, 8:30-5:30, 9-6, 10-7) and rotating Saturdays from 8am-4pm** Duties & Responsibilities Duties and Responsibilities Determine member needs and educate them on appropriate beneficial products and services. Follow verification procedures to protect member data, accounts, and personal information to ensure accuracy and security. Provide quality service that exceeds members expectations by utilizing available resources to determine quick resolution and implementing creative problem-solving expertise. Partner with internal and external departments to help resolve member inquires and issues to drive optimum resolutions. Collaborate with internal departments to ensure the workflow or process is providing the best service to the members. Identify inconsistencies in account activity and take action to prevent potential fraud. Adhere to check hold processes and procedures. Process cash, check and transfer transactions for member accounts accurately. Adhere to Video Teller scorecard requirements by meeting minimum performance goals. Advocate, promote and create honest and open communication throughout the credit union. Demonstrate behaviors that are consistent with the credit union's values, philosophies, and leadership characteristics. With proven performance and expertise in the role, will have the opportunity to become a peer mentor taking on additional responsibilities of assisting with onboarding, training, and coaching new team members; as well as engaging in more complex member requests as needed. Requirements Education and Experience Requirements: High School diploma or equivalent. One (1) year of experience in a financial institution or customer service position. Required Knowledge, Skills and Abilities: Ability to multi-task and adapt to change with systems, processes, and procedures. Knowledge of or willing to develop sales techniques. Knowledge of credit union services and products Appropriately resolve conflicts and escalated issues Ability to function and thrive in a production environment. Ability to work effectively individually and within a team environment. Ability to adhere to a daily schedule to meet the needs of our members. Ability to resolve interpersonal conflict and miscommunications. Knowledge of spreadsheet software and use word processing software. Ability to maintain a high level of confidentiality. Must be able to be bonded. Preferred Knowledge, Skills, and Abilities: Associate or bachelor's degree. Knowledge of credit union services and products Physical Requirements: In this position, individual will be expected to lift up to 20 pounds from time to time. Must be able to stoop, bend, reach or stand for extended periods of time. Must be able to sit and use a computer for extended periods of time.

The Bankruptcy Specialist is responsible for ensuring all internal processes, involving bankruptcy proceedings involving member loans/accounts, are handled efficiently. This includes, but is not limited to, receiving and processing all bankruptcy correspondence, including new filings, confirmations, dismissals and discharges; updating core processing and collection systems with appropriate information and bankruptcy statuses; and processing bankruptcy Trustee payments. Duties & Responsibilities Monitor the Electronic Court Filing System (ECF) for notification of new bankruptcy cases, dismissals, objections and discharges. Identify the applicable account and document the credit union's core processing and collection system. Ensure documentation is imaged. The Bankruptcy Specialist is responsible for processing bankruptcy mail and identifying the appropriate credit union account. This includes documenting the credit union's collection system and ensuring documentation is imaged. Ensures communication with members, credit bureaus, members' attorneys, credit union attorneys, bankruptcy trustees and courts is always professional and does not violate bankruptcy rules. Monitors and documents all correspondence with the courts including all motions, orders, and objections. Receives all payments from bankruptcy trustees and ensures appropriate principal and interest allocation. Reviews trustee website to reconcile credit union and trustee accounting. Process loan reages as required per internal procedures. Promotes honest and open communication throughout the credit union. Demonstrates behaviors that are consistent with the credit union's values, philosophies, and leadership characteristics. Work with other credit union departments to ensure the workflow or process is providing the best service to both member and internal clients. Performs back-up support as needed for other Loss Mitigation department responsibilities. Other duties as assigned. Requirements Education and Experience Requirements: 3+ years of Collections or previous bankruptcy experience. Bachelor's degree preferred. Required Knowledge, Skills and Abilities: Ability to handle personal and sensitive member issues with tact, courtesy and empathy. Ability to work with internal partners to create efficiencies and provide superior service to our members. Knowledge of Fair Debt Collection Practices Act. Strong knowledge of consumer/commercial bankruptcy rules and regulations. Knowledge of credit union services and products. Ability to self-initiate areas of opportunity, make recommendations for improvement, and follow up as necessary to achieve desired results. Must be organized and detail oriented. Ability to multi-task. Able to work effectively individually and within a team environment. Ability to resolve interpersonal conflict and miscommunications. Must have good verbal and written communication skills. Ability to maintain a high level of confidentiality.

**Trust Advisor I** Builds long-term client relationships through quality customer service, including anticipating client needs, clear communications, effective client meetings, and meeting client service level standards. Provides proper fiduciary administration for all aspects of assigned accounts, including probate estates, conservatorships, personal trusts (inter vivos and testamentary), custody, agency, IRA, and other assigned accounts, handling the most complex situations. + Works with team members to increase revenue from assigned book of accounts through quality client service leading to referrals for new business, upgrades in account status, direct sales and referrals for other bank products and services. + Provides solution-oriented planning for clients + Coordination of wealth and estate planning strategies + When appropriate, for accounts without an assigned Portfolio Manager or Wealth Advisor, provides investment management services for clients, including assessment of the appropriate risk level for the client or trust, high level investment updates and portfolio advice. + Maintain current knowledge of UMB policies and procedures, state and federal laws and regulations. + Other duties as assigned. **Requirements** **_MINIMUM:_** + 2+ years demonstrated applicable experience or Juris Doctorate + Basic investment knowledge + Certified Trust and Fiduciary Advisor (CTFA) designation obtained within 12 months of hire date or Juris Doctorate + OR Any combination of education and experience that provides an equivalent background **_PREFERRED:_** + College Degree + One advanced degree relative to financial & estate planning + Juris doctorate + CTFA or CFP **Knowledge & Skills** **_MINIMUM:_** + General knowledge of Trust and Bank products and services (i.e., investments, insurance, brokerage, private banking, retirement planning). + Problem solving, dispute resolution and assistance with litigation management + Current knowledge of company policies and procedures, state and federal laws and regulations. + Microsoft Office (Word, Excel, Outlook, etc.) + Interpersonal skills with an ability to develop and cultivate internal and external relationships **Compensation Range:** $57,760.00 - $124,170.00 _The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information_ UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. **Are you ready to be part of something more?** You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. _UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _*************************_ _to let us know the nature of your request._ _If you are a California resident, please visit our_ Privacy Notice for California Job Candidates (*********************************************************************************************************************************** _to understand how we collect and use your personal information when you apply for employment with UMB._ **_Who we are_** We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed. Learn more about UMB's vision (****************************************************************************************************** Check out the road to a career at UMB

The Private Bank Sales Associate serves as the point of contact for our high-net-worth clients, maintaining those relationships by servicing their needs so that the Private Banker can focus on business development. The Private Banking Sales Support Associate is the face of UMB Private Bank and their primary goal is to strengthen and retain high net worth client relationships that are sourced by the Private Banking sales teams. This role provides sales support in a variety of ways and provides administrative functions, customer service, sales support and compliance oversight. How you will spend your time: You will serve as the main point of contact for clients You will be responsible for managing day to day client transactions, such as money movements, problem solving for complex client escalations, account maintenance, wire transfers You will assist Private Bankers with administration tasks such as expense reports, calendar management, maintain reports/tracking, assist with managing books of business, and organizing client events. You will input data and collect documentation for loans at the direction of the Private Banker You will work collaboratively with Senior Associates on team to resolve complex client related issues and escalations You manage new client onboarding process including all activities associate with account opening such as debit card, credit card, and online banking enrollment You will maintain and update Salesforce for client activities You will maintain client paperwork and electronic data files for all client relationships You will understand the client's overall business needs and help identify value-added services that Private Bank can provide You will review activities within the job scope for sufficient controls to prevent errors, fraud, and misstatements of financial results You will comply with all bank policy and procedure Perform account audits monthly Maintain high level of confidentiality with client information You will be able to accurately transact in UMB Systems to maintain the exclusive delivery model in Private Banking You will conduct other duties as assigned We're excited to talk with you if: You have a high school diploma or equivalent You have 2+ years of applicable retail experience with opening deposit and loan account OR a combination of education and experience that provides an equivalent background You are able to work M-F 8:30am- 5:30pm CT You have the ability to work in the office up to 3 days a week You are a great communicator with strong interpersonal skills You have systems thinking and complex problem solving You have attention to detail, yet ability to grasp big picture You are highly organized and can effectively multi-task You have an understanding of financial services client service best practices and a knack for generating “wow” moments for clients You are able to balance a client experience mindset when managing and controlling business risks You have the ability to work independently, collaborating with others to accomplish client objectives You are an analytical problem solver with the ability to think creatively You have general knowledge of new account opening, client onboarding requirements and cash management You are able to organize and prioritize activities to ensure completion within established deadlines You have exceptional written communication You have a strong proficiency of Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint) You have a strong proficiency in Salesforce CRM software Bonus points if: You have demonstrated client service experience within a Private Bank or Wealth Management institution You have knowledge of Deposit and Loan service offerings and account types You have a working knowledge of deposit and loan account types for Private Bank You have demonstrated experience with a wide range of client situations and inquiries You have experience in supporting financial data collection, entry, and process You have a general knowledge of compliance rules and regulations within retail banking You have a proficiency in UMB's Hogan System, Decision Pro, TSYS You have a proficiency with Q2 online banking platform You have a proficiency in Workday, Oracle, ServiceNow Compensation Range: $44,790.00 - $86,510.00 The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. Are you ready to be part of something more? You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to ************************* to let us know the nature of your request. If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.

The Specialty Corporate Trust (SCT) National Sales Manager is responsible for sales and account management under the specialty corporate trust division. + Identify and strategize on the development of new products (municipal and non-municipal). + Assist with the marketing and sales direction and strategy. + Creates and conducts proposal presentations and RFP responses. + Participate in New Business Committee meetings. + Report sales progress and results directly to management. + Strategize with management on new opportunities, products and overall vision of CT. + Monitor own sales pipeline. + Attend industry related conferences. + Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. **Knowledge & Skills** MINIMUM: + Excellent verbal and written communication skills + Proven ability to build relationships with peers, cross-functional counterparts, and line of business leadership + Proven ability to build external relationships with industry leaders and clients + Ability to prioritize and effectively manage time + Proven results-oriented sales leadership generating innovative, original solutions + Proven strong decision-making ability based on data and feel for the market **Requirements** _MINIMUM:_ + Bachelor's degree in related field + Seven (7) years sales experience in Financial Services with demonstrated leadership _PREFERRED:_ + Sales Management experience **Work Environment:** Typical office environment; travel up to 50% may be required **Compensation Range:** $83,200.00 - $178,800.00 _The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information._ UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. **Are you ready to be part of something more?** You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. _UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _*************************_ _to let us know the nature of your request._ _If you are a California resident, please visit our_ Privacy Notice for California Job Candidates (*********************************************************************************************************************************** _to understand how we collect and use your personal information when you apply for employment with UMB._ **_Who we are_** We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed. Learn more about UMB's vision (****************************************************************************************************** Check out the road to a career at UMB

Sr. Business Banking Application Processor-Overland Park, Kansas This role will support the Business Banking line of business by performing a variety of application processing tasks for conventional and Small Business Administration (SBA) loans. This role will interact with UMB sales, credit and operations associates that includes department managers to facilitate processing for credit requests within the Business Banking line of business as well as serve as a point of contact for various third-party vendors that are pertinent to SBA lending (such as CDC companies, business and equip valuation companies and IRS tax verification companies). This role gives the applicant exposure to underwriting and portfolio servicing. To complete this work there is day-to-day contact with the UMB SBA Program Manager, as well as less experienced application processors. Must carry out responsibilities with the professionalism, confidentiality, and courtesy. How you will spend your time: Monitor and manage work assignments flowing to the department group E-Mailbox Create loan applications in Capital Stream loan processing system Review and assure loan applications have all information completed; for incomplete applications, communicate with applicable UMB Officers to collect missing loan application items Provide guidance to other Application Processors Function as an internal SBA Loan Processor/Packager gathering forms and documentation required on all SBA approved loans to ensure compliance with SBA program and bank guidelines Input required loan information into the SBA software system used for packaging the SBA loan Perform certain SBA processing requirements such as CAIVRS searches, SAM searches and IRS Tax Transcript verification Assist UMB SBA Program Manager with processing payment of SBA Guaranty Fees and maintaining records for fee payments and ongoing monthly servicing reports Review approved SBA loans to ensure approval conditions are satisfied prior to loan closing and perform post-closing loan file audits and follow up on technical exceptions Assist department manager and UMB SBA Program Manager with updating compliance procedures and perform testing on a quarterly basis to verify Adverse Action, Joint Intent, Notice of Appraisal and HMDA compliance Monitor REG B reports daily to ensure timely decisioning of loan applications and mailing of adverse action (denial) letters We are excited to talk with you if you have: 4+ years of direct experience in banking or financial services industry Advanced PC skills, including Word, Excel, Access and PowerPoint Exceptional written and verbal communication skills Outstanding interpersonal skills with a strong team orientation Advanced time management skills to prioritize assignments Ability to work independently and solve conflicts/problems Ability to handle highly confidential information Compensation Range: $38,910.00 - $75,080.00 The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. Are you ready to be part of something more? You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to ************************* to let us know the nature of your request. If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.

This position provides support for UMB's Consumer Credit Cards specific to the Card Loss Mitigation functions. **How you will spend your time:** + Complete complex transactional processing while meeting regulatory and compliance guidelines within completion timeline expectations + Assist with developing strategy for policies and procedures and support maintaining Collection and Recovery policies and procedures + Analyze, research, and resolve escalated issues; Proactively identify functional improvements and evaluate liquidation trends to assess vendor performance + Perform quality checks to ensure account updates and reports are processed properly + Communicate on a consistent basis with 1st and 3rd Party Collections agency answering questions or providing clarification on account questions + Support process enhancement implementation updates + Stay current with UMB's collections policies and procedures + Must be able to deliver to stringent timelines confidently **We are excited to talk with you if:** + You have 2+ years of financial services experience + Knowledge of TSYS or other card processing platforms + Accuracy and strong decision-making skills + Aptitude for problem solving and attention to detail + Ability to manage time and meet deadlines + Ability to work proactively & collaboratively in a team environment + Strong written communication skills + Ability to partner with multiple areas to achieve common goal **Bonus points if you have:** + 2+ years of experience with Collections/Recovery in a credit card environment **Compensation Range:** $38,910.00 - $75,080.00 _The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information_ UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. **Are you ready to be part of something more?** You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. _UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _*************************_ _to let us know the nature of your request._ _If you are a California resident, please visit our_ Privacy Notice for California Job Candidates (*********************************************************************************************************************************** _to understand how we collect and use your personal information when you apply for employment with UMB._ **_Who we are_** We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed. Learn more about UMB's vision (****************************************************************************************************** Check out the road to a career at UMB

TruHome Solutions* has provided private-label mortgage services to credit unions since 2004. By partnering with us, you'll break through the barriers of cost, regulation, and technology, resulting in increased loyalty and service of your members in one of the most important times of their lives. GENERAL FUNCTIONS: This position is responsible for supporting TruHome's originations and servicing teams through continuous monitoring of new and emerging state and federal requirements, as well as investor and agency guidelines. The position ensures that new laws, regulations, and guidelines are received, reviewed, analyzed and communicated effectively to appropriate internal departments and further holds stakeholders accountable to implement required changes. In addition, this position performs compliance research in support of business needs. Duties & Responsibilities PRINCIPAL ACCOUNTABILITIES: Closely monitor federal and state law and regulation and agency and investor guidelines. Stay up to date with all changes and trends. Summarize and effectively communicate changes to appropriate TruHome departments, including client relations staff. Maintain a tracking system to follow-up with departments and ensure procedure changes and related training necessary to comply with changed requirements have been implemented. Assist in training staff on compliance related issues when appropriate. Assist TruHome personnel in implementing regulatory changes. Assist in preparing the quarterly Home Mortgage Disclosure Act (HMDA) file for clients and TruHome. Assist in preparing Sections I and II of the quarterly Mortgage Call Report (MCR) for TruHome. Assist TruHome personnel in implementing regulatory changes. Maintain working knowledge of compliance-related matters, serving as a resource to the organization. Promote honest and open communication throughout TruHome. Demonstrate behaviors that are consistent with the TruHome's values, philosophies, and leadership characteristics. Perform other duties as assigned. Requirements KNOWLEDGE, SKILLS AND ABILITIES: Background in regulatory compliance. Ability to read and understand law and regulation and effectively summarize substantive information for stakeholders. Ability to think analytically and strategically. Effective project management skills with the ability to manage multiple complex projects simultaneously. Excellent interpersonal skills including oral and written communications. Must be self-directed and capable of working with little supervision, having the demeanor and ability to safeguard highly confidential information. Ability to interact with all levels of management as well as clients. Demonstrate flexibility and the ability to work as a member of a team. Ability to maintain a high level of confidentiality. Must be able to be bonded. PHYSICAL ACTIVITIES: In this position, individual will be expected to lift up to 20 pounds from time to time. Also, must be able to stoop, bend, reach or stand and use a computer for extended periods of time WORKING CONDITIONS: This position is expected to work in general office environment and may have to travel for visits to other facilities or for training purposes. EXPERIENCE/EDUCATION REQUIREMENTS: Bachelor's degree in political science, business administration, or equivalent. Experience in the financial services industry required. Mortgage banking compliance experience preferred.

**Personal Bankers** at UMB are experts at building customer relationships and recommending and selling products and services. Personal Bankers use their product knowledge and every interaction to identify needs and offer financial solutions to help customers secure their financial well-being while making banking easy. UMB's branches offer many opportunities to expand your financial education & grow your career within Consumer banking and UMB. We believe questions nurture conversations, leading the way to meaningful financial recommendations for our customers. Relationship banking is not a one-size-fits-all approach; we differentiate ourselves by delivering the unparalleled customer experience. Just as you'll play an important role in achieving UMB's business objectives, we're committed to helping you achieve your own goals. As a Personal Banker, you'll receive extensive training on UMB's products and services, the sales process, and offering financial solutions. You can also expect to work closely with UMB leaders, learning from their mentorship and expertise. **How you will spend your time:** - Asking personalized questions to convert transactions, account maintenance and other routine service requests into cross-sell conversations that deepen client relationships while meeting the customers needs - Personally creating sales opportunities by calling leads, visiting businesses to offer workplace banking, and developing referral networks - Achieving your daily key performance metrics while balancing competing priorities - Learning processes like transactions, managing a cash drawer and completing bank documentation that you consistently perform according to industry and legal standards - Other job duties as assigned **We're excited to talk to you if:** - You thrive in a high-energy, sales-driven team, and leverage daily coaching and feedback to polish your sales outcomes - You use your expert product knowledge and conversation skills to build upon your customers' needs and make a true difference in their financial lives - You communicate in a compelling manner, project a positive image, and enjoy solving problems and creating positive outcomes - You demonstrate attention to detail whether completing documents or explaining features and benefits - You have a HS Diploma or equivalent - You have one year of experience in a retail environment engaging with customers and making product recommendations that lead to sales or relevant experience - You have reliable transportation and ability to work branch hours, including weekends and some evenings - You have the ability to obtain NMLS registration within 90 days **Compensation Range:** $29,530.00 - $65,380.00 _The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information_ UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. **Are you ready to be part of something more?** You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. _UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _*************************_ _to let us know the nature of your request._ _If you are a California resident, please visit our_ Privacy Notice for California Job Candidates (*********************************************************************************************************************************** _to understand how we collect and use your personal information when you apply for employment with UMB._ **_Who we are_** We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed. Learn more about UMB's vision (****************************************************************************************************** Check out the road to a career at UMB

CREDIT PORTFOLIO MANAGER-OVERLAND PARK, KS OR AURORA, CO As the Credit Portfolio Manager, you will manage an assigned portfolio of Business Banking (BB) and Small Business Banking (SBB) loans. This includes day-to-day management of the portfolio and processing loan annual reviews, loan renewals and loan modifications. How you will spend your time: Analyze business and personal financial statements and performing financial spreading of those statements. Utilize loan processing software to produce formal Loan Proposals for credit actions that will be presented for approval. Present solutions to credit structure, covenants, financial reporting requirements and other credit conditions to the Portfolio Manager. Monitor portfolio continuously by tracking loan exceptions, BBC, covenants, past dues and other portfolio management activities. Recognize and manage early warning signs for the portfolio on a recurring basis and follow established protocol for actions that need to be taken. Provide timely follow up and ensure that loan servicing actions are properly administered. Collaborate with Relationship Officers to both identify expansion opportunities and maintain credit quality for existing base of customers. Work with Relationship Officers to clear past dues, exceptions and covenants. This role will spend approximately 50% of their time performing the following functions: Manage and administer assigned BB and SBB loans identified as Strategic Asset Management (SAM) loans. Monitor and secure loan collateral. Conduct site visits and coordinate with various parties to liquidate loan collateral. Manage and monitor assigned SAM reports as applicable such as collateral impairment and watch list reports. Assist SBA Program Manager with various SBA related actions such as liquidation packages, workouts and general SBA loan processing. Review and manage the Quarter BB Score Report. We are excited to talk with you if you have: Bachelor's degree in Business, Accounting, Finance or related area with at least 6 hours of accounting 5+ years of experience with Business Banking loans up to $5MM 3+ years of experience underwriting Business Banking loans Demonstrated credit decision making skills and ability Demonstrated financial analytical skills with ability to solve complex problems by interpreting data and results Demonstrated excellent writing skills to create credit memos Demonstrates excellent verbal and interpersonal skills to communicate with sales force and credit managers Demonstrated ability to work independently Demonstrated proficiency of Excel, and Word to create tables and worksheets for credit memos Compensation Range: $57,760.00 - $124,170.00 The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. Are you ready to be part of something more? You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to ************************* to let us know the nature of your request. If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.

**Commercial Real Estate Underwriter II-Arizona Remote** This role is responsible for assisting UMB relationship managers in the assessment and underwriting of new SBCRE (Small Balance Commercial Real Estate) managed investment loans (non-owner occupied CRE loans $1,000,000 to $5,000,000) in accordance with established underwriting policies, practices and standards. **How you will spend your time:** + Partner with UMB relationship managers to perform credit underwriting duties for existing/prospective client relationships, which may include but are not limited to the following: + Perform detailed credit analysis to determine borrower/guarantor repayment capacity + Appropriate loan structuring recommendations + Complete all of or portions of the credit packages (as agreed with the relationship manager) for submission to credit committee for approval (new business and renewals) + Preparation of underwriting documents will also include collateral analysis on multiple asset classes and preparation of pricing and risk rating models suitable for each credit request. + Present loan submissions to the UMB senior loan committee on behalf of relationship managers and answer questions relative to the review and approval of the loan (as requested). + Review appraisal upon receipt to confirm appraisal assumptions are in line with underwriting assumptions and satisfy any approval conditions. + Provide recurring customer service to existing and prospective clients, which includes direct contact with customers either through participation in joint sales calls with relationship managers or direct correspondence with clients and perform various projects/tasks as needed with an emphasis on maintaining UMB TUCE (The Unparalleled Customer Experience) at all times. + File all required forms and reports and resolve all related issues in a timely and efficient manner. + Work with team members in loan operations, credit analysis, regional commercial banking, business banking, special asset management group, loan review, public finance, capital markets and international banking to coordinate commercial loan decisions, the closing process, plus ongoing commercial loan administration. + Lead/participate in various REG underwriting related projects, as available. + May mentor less experienced REG underwriters and/or portfolio managers. **We're excited to talk to you if you have:** + Bachelor's degree in business, accounting, finance or related fields + 5+ years of commercial banking (including specific CRE) experience including credit underwriting + Excellent communication skills (verbal & written) + Expert knowledge & understanding in how to identify and process maturing loans, line renewals, term loans that need to be extended, how loans can be restructured, approval process, change terms, new underwriting, etc. + Expert level of understanding of credit underwriting of all major investment CRE property types Demonstrates strong knowledge of bank products, services, and bank operations + Ability to interpret policies/procedures, loan contracts, and understanding of credit reports, financial statements and loan documents + Strong analytical skills, including underwriting of CRE properties and markets; and guarantor financial statements, including real estate schedules + Ability to be self-starter, show initiative, and transfer knowledge to less experienced peers + Strong proficiency in Word, Excel, PowerPoint and commercial lending software **Compensation Range:** $69,230.00 - $149,000.00 _The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information._ UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. **Are you ready to be part of something more?** You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. _UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _*************************_ _to let us know the nature of your request._ _If you are a California resident, please visit our_ Privacy Notice for California Job Candidates (*********************************************************************************************************************************** _to understand how we collect and use your personal information when you apply for employment with UMB._ **_Who we are_** We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed. Learn more about UMB's vision (****************************************************************************************************** Check out the road to a career at UMB

UMB begins with YOU! We measure success in how we use every transaction and interaction to improve our customer's financial wellbeing. Our Branch Transaction Specialist are at the forefront engaging the client by name and ensuring that they feel welcomed and appreciated. Branch Service Specialists blend technical excellence, strong organizational skills with an outstanding talent for building rapport. This role delivers on our "Count on More" brand promise by assisting customers with simple and complex transactions, resolving service inquiries, introducing the convenience of digital self-service tools and managing customer flow all while complying with policies, procedures and regulatory requirements. We want you on our team if you have a passion for making your customers and teammates feel valued while holding yourself to the highest level of accuracy. Our branch environment is extremely fast paced with several daily priorities which means you have a wealth of opportunities to expand your base of knowledge - aka you will never be bored. How you will spend your time: * Completing financial transactions and service requests accurately and efficiently, while complying with all policies, procedures, and regulations. * Earning your customers' personal recommendation by consistently delivering the unparalleled customer experience in the lobby, drive-thru and over the phone. Speed, accuracy, listening for details and an engaging personality ensure that UMB stands out from the crowd. * Play an active role in branch daily operations to ensure safety and soundness for both the customer and the bank. * Maintaining an expert knowledge of our self-service and digital platforms to help customers learn how to complete their banking needs at their convenience. * Helping your branch achieve growth targets by identifying opportunities to connect customers with team members who can help them make money, save money and protect money. We are passionate about helping our team members develop their careers! You will have deep relationships with your Managers, Regional Delivery Manager, and specialists. These leaders invest in your success through daily feedback, personalized coaching and helping you grow your career. From day one, you will receive training including hands-on practice, and dedicated support throughout your on-boarding experience. With demonstrated success, you will have unlimited opportunity to grow throughout the company. We're excited to talk with you if: * You have a HS Diploma or equivalent * You have the ability to work Saturdays (include time) as needed or scheduled * You have basic math and cash handling skills * You have the ability to learn products, services, and processes quickly and accurately * You are professional, thorough, and organized with strong computer skills to manage complex transactions and service tasks across multiple systems. * You have excellent communication skills - ability to make personal connections, engage customers, and always be courteous and professional in a team environment * You have a strong desire and ability to influence, educate and connect customers to technology * You have the ability to follow policies, procedures, and regulations to identify risks and take appropriate action to prevent losses and keep the customer and bank safe. Bonus points if: * You have one year experience interacting with customers, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education * You have leadership roles experience (team lead, shift lead, etc) preferred * You are bilingual Compensation Range: $25,640.00 - $49,440.00 The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. Are you ready to be part of something more? You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to ************************* to let us know the nature of your request. If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.

The Member Service Manager is responsible for ensuring the execution of the member experience and the operations of the Video Tellers and Member Service Center (MSC) department. This will require setting and aligning individual, departmental, and organizational goals that support the credit union's values and strategic direction. Ensuring the proper policies, guidelines and procedures are in place, followed, and employees are held accountable to meet this goal through motivation, recognition, rewards, and performance management. Duties & Responsibilities Recruit and retain staff capable of accomplishing the objectives and goals of the MSC team, by using a targeted hiring approach maintained through consistent contact with the Talent Acquisition team. Ensure staff has been adequately trained by fostering an open dialogue with the Employee Development department as it relates to staff progress with defined benchmarks. Assist in the training of new and specialized products, processes, and systems. Participate in coaching sessions to assist staff in expanding their knowledge regarding processes, guidelines, procedures, products, member interactions, systems, sales techniques, and credit union values. Develop and guide the Supervisor- MSC and Sr Member Service Specialist to ensure member satisfaction, improved call and video teller session efficiency, low abandonment, and improved employee product knowledge and training. Analyze department and individual performance metrics to proactively identify, develop and implement strategies to improve quality, productivity, retention, fraud detection, and profitability. Assist in the formulation and implementation of goals which align with the strategic goals of the credit union. Discuss and evaluate each agent's individual growth path, using a realistic approach and in-depth knowledge of other credit union departments. Take necessary disciplinary action pertaining to attendance and job performance, where the action is delivered both verbally and in writing. Organize and lead team meetings to discuss changes, improvements, and successes. Maintain, review and approve timecards and PTO counts. Work with escalated members to reach a resolution beneficial to both the member and the credit union. Responsible for creating and maintaining MSC and Video Teller guidelines, processes and procedures. Along with communicating changes to other credit union departments. Assist MSC groups in handling member requests. Responsible for creating and maintaining the team budget. Develop and support a strong service culture throughout the credit union. Responsible for the level of service received by members to include hold times, abandoned calls/sessions, member service skills of staff and other quantitative measurements. Review standards and customized Teller sessions, Network Manager and Five9 reports to analyze statistical data, assisting in the evaluations of call center efficiencies in the following areas: adherence and deviations in schedules, call trends, service levels, abandonment rate and session/call volume. Assist with the development and implementation of specialized projects. Cultivate an environment of trust, teamwork, self-confidence, and ownership. Participate in the development and implementation of the credit union strategic plan. Promote honest and open communication throughout the credit union. Demonstrate behaviors that are consistent with the credit union values, philosophies and leadership characteristics. Work with other credit union departments and branches to ensure the workflow or process is providing the best service to the members. Responsible for the daily operations of the Video Teller and Service team. Performs other duties as assigned. Requirements Education and Experience Requirements: Bachelor's degree or equivalent work experience. Five (5) years' of management experience in a contact center or financial institution environment. Required Knowledge, Skills and Abilities: Knowledge of teller operations, service management and leadership practices. Ability to lead, motivate and coach a group of individuals towards individual, team and organizational goals. Develop and maintain relationships with a diverse workforce. Ability to identify and remove barriers. Flexibility/Responds promptly to shifts in direction, priorities, and schedules. Strong decision-making skills. Ability to build and maintain the trust of others. Approachable/Caring Nature/Demonstrates sincere interest in others. Knowledge of credit union services and products. Advanced ability to communicate effectively in writing and verbally. Ability to resolve interpersonal conflict and miscommunications. Advanced level of emotional intelligence and ability to de-escalate member issues calmly with a solution driven perspective. Knowledge of spreadsheet software and ability to use word processing software. Knowledge of employment law guidelines, including but not limited to FMLA, ADA, ADEA, Title VII, and EPA.

**COMMERCIAL RELATIONSHIP SPECIALIST-FRANCHISE FINANCE & HEALTHCARE** At UMB Bank, the Commercial Relationship Specialist provides a highly skilled level of support to Relationship Managers and Clients within Commercial Banking while maintaining and supporting the development of relationships with customers and internal partners. **Primary Responsibilities** + Assist Relationship Manager(s) by performing daily support activities related to client relationships and keep respective Relationship Manager informed when appropriate + Act as point of contact for Commercial Banking clients for all servicing requests related to client relationship + Manage post-closing requirements such as exception citing's, collateral perfections, covenant items, etc. + Work closely with Treasury Management team to successfully onboard new Deposit Account and Treasury Services for clients as well as provide guidance to clients to the appropriate resource for servicing and assistance + Maintain client records for both loan and deposit accounts + Provide professional and courteous customer service while answering questions, researching issues, and providing resolutions as needed + Facilitate loan payoffs and collateral release requests + Assist with Analysis Refund requests + Facilitate no-pin wires + Assist with transfers + Handle customer overdraft communication and decisioning + Provide and assist with Loan and Deposit Account information/documentation **Requirements** + High School Diploma or GED and three (3) years general banking experience OR a Bachelor's degree and two (2) years banking or client support experience. Application Deadline: December 31, 2025 **Compensation Range:** $37,490.00 - $71,920.00 _The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information._ UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. **Are you ready to be part of something more?** You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. _UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _*************************_ _to let us know the nature of your request._ _If you are a California resident, please visit our_ Privacy Notice for California Job Candidates (*********************************************************************************************************************************** _to understand how we collect and use your personal information when you apply for employment with UMB._ **_Who we are_** We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed. Learn more about UMB's vision (****************************************************************************************************** Check out the road to a career at UMB

**_Are you ready to be part of something more?_** You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another and their community. Expect more than the status quo. At UMB, you can expect _more heart_ . You'll be valued for exactly who you are and encouraged to support causes you care about. Expect _more trust_ . We want you to do the right thing, no matter what. And, expect _more opportunity_ . UMBers are known for having multiple careers here and having their voices heard. With UMB Loan Administration; the REG (Real Estate Group) Commercial Loan Closing Coordinator associates focus their work toward non-owner occupied commercial real estate loans to ensure all closing requirements are gathered, reviewed and processed for loan closings. These associates are the determining factor on whether a commercial loan can close so customers can start their business endeavors. The REG Commercial Loan Closing Coordinator role takes on loans of all sizes, structures and complexities. These associates are solution-based problem solvers who aid our lenders, attorneys, customers and internal partners to ensure we are providing the unparalleled customer experience to customers and clients who are acquiring our loans. The fast-paced environment with unpredictable scenarios keeps our associates flexible and adaptable to changes to meet our overall business needs. Our REG Commercial Loan Closing Coordinator associates are motivated to be self-driven and enjoy the challenge of learning new skills while controlling the progression of their career. **_How you'll spend your time:_** + You will be responsible for reviewing loan approvals, working directly with our outside counsel and communicating to lenders and customers on items needed to work towards closing. You will also work directly with other internal business partners, syndicated/participating banks and title companies to coordinate loan closings. + While in this high-profile position, you will be responsible for ensuring loans are closing per Loan Policy, Underwriting Guidelines and compliance regulations. + You will use problem solving skills to provide solutions to lenders, attorneys and internal partners to see the loan across the finish line. + You will need strong communication and time management skills to ensure the loan is on track for closing and all parties involved are on the same page. + Tasks would include, but are not limited to, title commitment ordering and review, flood determination review, environmental report ordering and review, UCC search ordering and review, review of organizational documents and review of loan documentation for both internal documentation and attorney prepared documentation and work with loan accounting teams to see that loans are funded/disbursed and booked in accordance with closing requirements. **_We're excited to talk with you if:_** + If you have five years of Commercial Real Estate loan Coordinating experience + You demonstrate understanding of Article 9 + If you have a high school diploma or equivalent. **Compensation Range:** $51,480.00 - $99,330.00 _The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information_ UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. **Are you ready to be part of something more?** You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. _UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _*************************_ _to let us know the nature of your request._ _If you are a California resident, please visit our_ Privacy Notice for California Job Candidates (*********************************************************************************************************************************** _to understand how we collect and use your personal information when you apply for employment with UMB._ **_Who we are_** We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed. Learn more about UMB's vision (****************************************************************************************************** Check out the road to a career at UMB

UMB's mortgage team was started in 2013 when UMB made the decision to bring the entire mortgage process in-house. UMB's mortgage team has a wealth of knowledge due to it being comprised of many associates who have been in the mortgage field for 10 or more years. The mortgage sales team, in which the Mortgage Loan Originator is a part of, is vital in attracting new clients to the bank- they do this by building relationships with internal stake holders, real estate agents and other partners that will refer them to their clients when they have a mortgage loan need. The **Mortgage** **Loan** **Originator'** s role is important because they help to educate, advise and guide UMB mortgage clients through the loan application process. The Mortgage Loan Originator is with the client from the beginning of the loan approval to the closing of the loan. They spend time assessing the client's loan needs and will advise on which option is the best fit for the client's needs. It is important that the Mortgage Loan Originator build a strong relationship with our clients and they do that by providing progress reports to our clients every step of the way through the mortgage process. **How you will spend your time:** + You will use banking and lending knowledge to advise UMB clients on what best fits their mortgage needs. + You will use salesmanship skills to build a pipeline and have the ability to convert leads into clients. + You will use interpersonal skills to build relationships to attract clients to our mortgage products. + You will use communication skills to ensure our clients are aware of the progress of their mortgage loan. **We're excited to talk with you if:** + Have a high school diploma or equivalent + Have a verifiable high volume of mortgage sales experience + NMLS Registration **Compensation Range:** $20,600.00 - $208,200.00 _The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information_ UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. **Are you ready to be part of something more?** You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. _UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _*************************_ _to let us know the nature of your request._ _If you are a California resident, please visit our_ Privacy Notice for California Job Candidates (*********************************************************************************************************************************** _to understand how we collect and use your personal information when you apply for employment with UMB._ **_Who we are_** We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed. Learn more about UMB's vision (****************************************************************************************************** Check out the road to a career at UMB

The **UMB Governance** organization within Enterprise Technology Services (ETS) is comprised of IT leaders, project managers, architects, software engineers, and analysts coming from diverse background and experiences. Functionally, the Governance Organization provides guidance and oversight to IT processes, projects, capacity, and risk management functions to ensure appropriate strategies, policies and controls are executed effectively and efficiently. We share a strong commitment to ensure our enterprise-level systems are performing at peak capacity and we believe in fully supporting each other to achieve this goal. As a **Senior Project Manager** , you will lead multiple enterprise projects interacting with cross-functional teams comprised of internal & external technical contributors, IT managers and various other stakeholders. More specifically, you will provide project leadership, primarily supporting our Institutional and Private Wealth lines of business. You will serve as the liaison with project sponsors, vendors and will facilitate continuous communication and manage expectations. You will be expected to coordinate the resolution of complex issues and challenging situations. This is a subset of the overall responsibilities which involves other multiple initiatives as assigned by IT leadership. If you have experience with Fund Services, Corporate Trust, or Private Wealth, and you are ready to help with other bank initiatives, we want to talk with you! **This role is hybrid (Mon through Thu on-site) for candidates in the Kansas City area and open to qualified remote candidates outside of the Kansas City area but within the US.** **_How you'll spend your time:_** + Managing multiple projects across our core banking and/or payments portfolio. + Developing business case for executive review and approval of new projects. + Working with project team and stakeholders to establish consensus on project scope, deliverables, and outcomes. + Planning, monitoring, adjusting, and communicating the project's schedule. + Identifying constraints, risks and coordinating problem resolution of complex issues. + Tracking, measuring, and reporting on project status and progress. + Coordinating with IT resource managers and implementation partners to ensure the project has proper staffing during each phase/sprint of the SDLC. + Ensuring project methodology, standards, processes, and procedures are followed throughout the life of the project. **_We're excited to talk with you if:_** + You have a Bachelor's Degree in Information Technology, Business Administration or related discipline and at least 8 years of IT project management experience. **OR** equivalent combination of education and work experience. + You have experience with Waterfall or combined Waterfall and Agile project methodologies. + You have knowledge and experience in financial services process/workflow including data management, fund servicing, core banking deposit payments, and fraud management. **_Bonus Points If:_** + You have experience delivering projects with any of these vendors (FIS, ACI, etc). + You have a PMP certification. **Applicants must have legal authority to work in the United States. Work Visa sponsorship not available for this position.** Deadline to apply: January 3, 2026 **Compensation Range:** $83,200.00 - $178,800.00 _The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information._ UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. **Are you ready to be part of something more?** You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. _UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _*************************_ _to let us know the nature of your request._ _If you are a California resident, please visit our_ Privacy Notice for California Job Candidates (*********************************************************************************************************************************** _to understand how we collect and use your personal information when you apply for employment with UMB._ **_Who we are_** We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed. Learn more about UMB's vision (****************************************************************************************************** Check out the road to a career at UMB