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Associate Director jobs at Compass Group USA - 1287 jobs

  • VP, OPERATIONS

    Compass Group USA Inc. 4.2company rating

    Associate director job at Compass Group USA

    CCL Hospitality Group Salary: $160,000 - $175,000 Other Forms of Compensation: Bonus + Car Allowance Driven by our passion in the pursuit of hospitality and culinary excellence, Morrison Living has built community through dining experiences for over a century. Embedded in our culture, we deliver exceptional service and aim to be the best part of someone's day. The commitment of our team members to these core principles makes us an industry leader and an employer of choice for hospitality professionals. Everything we do means more when it's served with care. The exceptional care and culinary artistry of our team members is nurtured by training, developing, and recognizing our greatest asset - our people. This approach makes the Morrison Living difference. Join us and discover how we build community one meal at a time. Job Summary This individual ensures that assigned Food & Beverage/Culinary operations are efficient and effective. this position oversees multiple senior living communities. All levels of care are included throughout the communities. You will do this by establishing good rapport with clients, identifying profit opportunities, and developing strategic plans. Key Responsibilities: * Ensures that the proper management of resources, distribution of services to customers, and analyses of systems are conducted * Ensures menu and recipe design are in line with Compass Group standards and align with client needs * Directs business to achieve high performance as measured by the company scorecard, participating in strategic planning meetings when necessary * Responsible for safety and sanitation standards throughout the communities * Successfully builds relationships at all levels of the organizations * Builds an effective and results achieving team within the region * Participates in the sales process by working with pre-proposal site survey team, aiding in presentations, aiding in negotiation and approving of final contact * Performs other duties as assigned Qualifications: * Experience in senior living/healthcare are very much preferred * Bachelor's Degree, Master's Degree a plus * 7+ years of management experience, multiple accounts * Experience in personnel management including hiring, supervision, evaluation and succession planning * Ability to multi-task as well as stay on task and concentrate with constant interruptions * Must be able to make business decisions based on financial reports and similar facts * Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint * Proven ability to enhance profitability, sustainability and creativity across all channels in alignment with business strategy Apply to Morrison Living today! Morrison Living is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at Morrison Living are offered many fantastic benefits. * Medical * Dental * Vision * Life Insurance/ AD * Disability Insurance * Retirement Plan * Flexible Time Off * Paid Parental Leave * Holiday Time Off (varies by site/state) * Personal Leave * Associate Shopping Program * Health and Wellness Programs * Discount Marketplace * Identity Theft Protection * Pet Insurance * Commuter Benefits * Employee Assistance Program * Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. *********************************************************************************************** Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. Morrison Living maintains a drug-free workplace. Req ID: 1488651 CCL Hospitality Group JON DAVIS [[req_classification]]
    $160k-175k yearly 48d ago
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  • Group Sales Director: Hotels, Growth & Team Leadership

    Intercontinental Hotels Group 3.9company rating

    San Francisco, CA jobs

    A leading hotel chain in San Francisco is looking for a Sales Director to develop revenue sales strategies, manage team performance, and enhance client relationships. The ideal candidate will have 2-4 years of experience in hotel sales, a bachelor's degree in marketing or a related field, and strong team management skills. The position offers a competitive salary range of $135,000 to $155,000 plus bonus opportunities. Join us in shaping our hotel's success and achieving sales goals. #J-18808-Ljbffr
    $135k-155k yearly 3d ago
  • Regional Area Director, Extended Stay - Remote (70% Travel)

    Choice Hotels International, Inc. 4.6company rating

    Bethesda, MD jobs

    A major hotel franchisor is seeking a Regional Area Director for Extended Stay Brands to enhance revenue growth across franchise properties. This remote position involves extensive consulting, influencing operational excellence, and overseeing hotel openings. A Bachelor's degree and 8-10 years of leadership experience in hotel operations are required. Strong skills in communication, analytical problem solving, and revenue management are essential. The role involves significant travel (up to 70%) and offers a competitive salary of $114,907-$135,000 annually with performance-based bonuses. #J-18808-Ljbffr
    $114.9k-135k yearly 1d ago
  • Director Asset Management

    Morrow & Associates 4.2company rating

    Houston, TX jobs

    We're hiring a strategic and results-driven Director of Asset Management in Houston to lead performance and value creation across our client's U.S. multifamily portfolio. Since 2006, our client has acquired over $6 billion in assets across North America (21,000+ units) with a primary focus on multifamily residential properties. Due to continued growth and major expansion plans, our client is looking to add a Director of AM to their local team. Office is located in Sugar Land, TX. This Director of Asset Management is a newly created position that will be responsible for overseeing third-party property and construction management, implementing business plans, and driving operational excellence across the communities. This is a key leadership role that will play a major part of our client's continued expansion. What You'll Do Develop and execute annual business plans, budgets, and strategic initiatives for U.S. multifamily assets Play a major role as the portfolio grows via acquisitions Monitor financial performance and ensure alignment with investment proformas and NOI targets Oversee third-party property management, and capital projects Support underwriting and due diligence for new investment opportunities Report on market trends, portfolio performance, and strategic insights to investment leadership Mentor and develop junior team members What You Bring Bachelor's degree 8+ years of progressive experience in multifamily asset management Demonstrated ability to improve NOI, occupancy, and portfolio value Proficiency in financial modeling, underwriting, and capital planning Strong project management and leadership skills Experience with executive reporting and strategic presentations A proactive mindset with a strong sense of ownership and accountability Our client is in growth mode and rapidly expanding their US portfolio. They currently have a small team in Houston (Sugar Land) overseeing their US properties, and this Director role will be one of the leaders in this office. This is a terrific opportunity to play a major part in our client's expansion and there is plenty of growth potential!
    $102k-210k yearly est. 3d ago
  • Luxury Group & Buyout Sales Director

    Hyatt Hotels Corporation 4.6company rating

    Encinitas, CA jobs

    A leading global hospitality company is seeking a Director of Group Sales for their Encinitas location. This role focuses on driving sales performance for the resort primarily through group business with a strong emphasis on hotel-wide buyouts. The ideal candidate will have over 5 years of experience in luxury hospitality sales, a proven ability to achieve sales targets, and strong skills in account management and client engagement. This position offers a competitive salary in a prestigious environment. #J-18808-Ljbffr
    $127k-201k yearly est. 5d ago
  • Talent Partner, VP

    Blackstone, Inc. 4.1company rating

    New York, NY jobs

    Blackstone is the worlds largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people Talent, VP, Leadership, Development, Asset Manager, Business Partner, Administrative
    $155k-223k yearly est. 8d ago
  • Associate Director of Catering

    Horizon Hospitality Associates, Inc. 4.0company rating

    Syracuse, NY jobs

    A premier destination resort in Upstate New York is seeking an accomplished Associate Director of Catering to join its expanding hospitality team. This senior-level leader will play a key role in driving catering sales and event execution across one of the region's most dynamic resort properties, which includes multiple hotels, restaurants, and entertainment venues. The Associate Director of Catering will lead a talented team, oversee complex events, and drive strategic initiatives that enhance guest satisfaction and overall profitability. Compensation: $175,000 - $215,000 (base salary of up to $125k plus uncapped quarterly commission) + Comprehensive health benefits, 401(k) with company match, PTO, dining discounts, relocation assistance, and more. Relocation assistance will be provided! Key Responsibilities: Direct all catering and conference services efforts, ensuring flawless execution of corporate, convention, and social events. Lead, mentor, and motivate a high-performing team. Partner closely with the Director of Sales, Culinary, and Banquet Operations to maximize F&B revenues and guest satisfaction. Develop and implement sales strategies to achieve a $25M+ annual goal, including growth in high-end galas and weddings. Oversee all BEOs, group resumes, and event diagrams, maintaining exceptional attention to detail across departments. Collaborate cross-functionally with internal teams (Revenue Management, F&B, Events, and Operations) to drive total event revenue and profitability. Maintain strong client relationships from initial contact through post-event follow-up, ensuring repeat and referral business. Analyze market trends and team performance to inform tactical planning, goal setting, and budget development. Must-Haves: 7+ years of catering, conference services, or group sales leadership in a high-volume, full-service hospitality environment. Proven sales background with strong upselling and revenue optimization skills across F&B, ancillary services, and event enhancements. Proven ability to manage large-scale event operations exceeding 600 events annually across 50,000+ sq. ft. of meeting and function space. Strong leadership experience overseeing multi-level teams. Excellent communication, negotiation, and presentation skills. Financial acumen, including forecasting, labor management, and P&L accountability. If you are interested in learning more about this exciting, brand-new opportunity, please apply today!
    $175k-215k yearly 5d ago
  • Vice President, Conferences & Events - The Hospitality Show

    American Hotel & Lodging Association 3.7company rating

    Washington, DC jobs

    The VP of Events - The Hospitality Show will lead responsibilities for AHLA's involvement in The Hospitality Show (THS) and the strategic relationship with Questex. In this role, you will help shape and define our large event strategy to meet brand, member value and financial objectives by owning organization-wide project management and execution. Responsibilities: Serve a lead relationship point of contact with Questex, AHLA's partner on The Hospitality Show, interfacing both internally within AHLA and with the partner, to drive strong financial results, enhance the attendee experience and increase brand reputational goals. Act as overall senior partner & project manager bringing disciplined organization and focus to joint THS relationship team, and within AHLA, to drive execution and improve communication and efficiencies. Manage AHLA's responsibilities for The Hospitality Show including (but not limited to): Advisory board administration and correspondence Educational program development and execution Industry engagement initiatives AHLA proprietary meetings & events alongside THS: execute event logistics to include function specifications, food and beverage and audio-visual arrangements, and experience elements Vendor selection, contract negotiation, and relationship management as needed RFP, site research and contracting as needed Travel to event and associated planning meetings/site visits Responsible for all aspects of ongoing event priorities, including creating event concepts and strategies that deliver against stated objectives, establishing timelines, managing budget, tracking and reporting, maintaining strong internal and external relationships Ensure alignment on annual goals, budget projections, project management plans and milestones and develop regular updates for SVP-Conferences & Events, COO and CEO Ensure The Hospitality Show procedures and policies are aligned with the broader AHLA portfolio of conferences and events. Other special projects and duties as assigned including involvement in AHLA's and the AHLA Foundation's other proprietary and partnership events. Requirements Education and Experience: Bachelor's degree Large trade show and conference experience 8-10 years demonstrated track record of strategic events management Certified Meeting Professional (CMP) certification preferred Skills and Attributes: Self-motivated individual who is also a team player with a high level of professionalism and emotional intelligence Strong & established project management skills Excellent oral and written communication skills; ability to write and edit clear, engaging, and relevant content; willingness to be coached Able to manage and influence large, complex partners Ability to thrive in a fast-paced environment Detail-oriented individual with exceptional organizational and time management skills Customer-service focused with a positive attitude; maintains grace under pressure Experienced computer and software knowledge, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); and Salesforce preferred Other: Position located in Washington, DC area. Ability to travel. Ability to lift 35 pounds. Hybrid - 3 days in office (Tues, Wed & Thurs) Targeted salary range for this position is $150,000 - $170,000 Benefits AHLA is an equal opportunity employer. We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $150k-170k yearly 7d ago
  • Head of Global Service Operations

    Bellwether Coffee 4.6company rating

    Berkeley, CA jobs

    Role: Head of Global Service Operations Department: Customer Experience Reports To: Chief Operating Officer Compensation Range: $150,000.00 - $180,000.00 annually About Us Headquartered in Berkeley, CA, Bellwether Coffee is working to positively transform the coffee industry by making coffee roasting more accessible and sustainable. Our revolutionary electric, ventless commercial coffee roaster does not require gas lines or expensive ventilation. It's the most consistent and controllable roaster available, has the lowest carbon footprint of any commercial roaster ever made, and was designed by coffee people who want a better future. Our roasting platform allows Bellwether customers to easily and responsibly source green coffee from incredible coffee farms around the world, expertly roast using artisan-crafted roast profiles, and share fresh, delicious coffee! About this Role This role will report to the Chief Operating Officer and be responsible for leading Bellwether Coffee's global service organization. This role will oversee customer support operations across our hardware (Shop Roasters), and coffee marketplace globally. You will manage the full lifecycle of customer technical support-from inbound tickets to field technician dispatch-ensuring fast resolution, seamless communication, and world-class customer experience. You'll also lead and manage our global service partner and distributor support strategy and framework. This leader will collaborate cross functionally across the organization, working closely with Supply Chain (parts), Engineering (troubleshooting), and Customer Success to create a scalable, data-driven, and proactive support model. Job Location The role requires on-site presence in Berkeley a minimum of 4 days per week. Primary Responsibilities Team Leadership & Strategy Build and lead the Technical Support team (Tier 1-3 support, escalation, and outsourced partners). Develop KPIs, SLAs, and reporting to drive continuous improvement and customer satisfaction. Own the strategy for scaling global support operations as Bellwether expands for customers, partners, service partners and distributors across 15+ countries. Customer Case Management Oversee triage and resolution of all customer trouble tickets, cases, and escalations. Establish clear escalation paths and ensure timely communication with customers. Maintain high CSAT and NPS through proactive support and issue prevention. Field & Outsourced Technician Coordination Manage the dispatching of Bellwether service technicians and third-party service partners. Ensure there are service partners within 2 hours of every roaster installation. Lead and manage service partner strategy globally Build, maintain and manage the relationships with outsourced service providers. Ensure quality, cost-effectiveness, and consistent customer experience. Parts & Repairs Coordination Partner with Supply Chain and Parts teams to ensure timely shipment of replacement parts. Track and optimize parts usage, warranty claims, and repair cycles. Create documentation and knowledge bases for repeatable solutions. Systems & Tools Oversee CRM/ticketing platform setup, workflows, and integrations. Drive automation and self-service options to reduce case load. Implement reporting dashboards for real-time visibility into support operations. Cross-Functional Collaboration Provide structured feedback to Engineering, Product, and Operations based on support insights. Partner with Customer Success to ensure a seamless customer journey post delivery. Collaborate with Marketing and Training to improve documentation and education. Ensure all the technical documentation is up-to-date and accessible. Qualifications 7+ years in customer technical support leadership, ideally with hardware + software experience. Proven track record building and scaling support teams in a high-growth environment. Experience managing outsourced service providers and field technicians. Strong knowledge of ticketing systems, CRM tools, and support operations best practices. Excellent cross-functional collaboration skills and executive presence. Passion for sustainability, technology, and customer success. You are authorized to work in the U.S #J-18808-Ljbffr
    $150k-180k yearly 4d ago
  • Franchise Growth Director - Remote & Travel-Heavy

    Wyndham Hotels and Resorts, Inc. 4.4company rating

    Chicago, IL jobs

    A leading hospitality company is seeking a Director of Franchise Sales & Development to manage franchise opportunities across multiple states. This role requires strong sales achievements, organizational skills, and a willingness to travel approximately 80% of the time. Responsibilities include relationship management and negotiation of franchise agreements. Competitive compensation and comprehensive benefits are offered, making it an attractive opportunity to be part of a large hotel franchise network. #J-18808-Ljbffr
    $75k-143k yearly est. 5d ago
  • Blackstone Multi-Asset Investing (BXMA) - Chief of Staff to the Global Head of BXMA

    Blackstone, Inc. 4.1company rating

    New York, NY jobs

    The Chief of Staff will sit on the Strategic Initiatives team within BXMA and serve as a trusted advisor and strategic partner to the Global Head of the Division, providing high-level support across investment strategy, client strategy, and organizat Staff, Chief, Global, Leadership, Asset Manager, Project Lead, Business Services
    $137k-224k yearly est. 3d ago
  • Chief Operating Officer

    Tenacity 3.6company rating

    Boston, MA jobs

    ORGANIZATION Tenacity is a dynamic nonprofit organization that empowers under-resourced Massachusetts youth to graduate from high school and achieve post-secondary success. Established in 1999, Tenacity has been providing high-dosage youth enrichment programs that promote literacy, life skills, racket sports, fitness skills, and social/emotional growth. The 135 staff have served more than 45,000 students, aged 6-22, from Boston, Worcester, and Chelsea, MA. Tenacity's provides the following: 300+ hours of youth enrichment programming per year, helping middle school students from under-resourced neighborhoods grow academically and socially while improving their level of fitness. Literacy skills that promote critical thinking and understanding through a curriculum designed around themes of social justice and student empowerment. Racquet sports and fitness instruction that results in athletic skills, improved physical fitness, an understanding of health, enthusiasm for sport, and perseverance on and off the court. Long-term, supportive guidance to encourage high school completion and post-secondary success. For 25 years, Tenacity students have achieved a 95% high school graduation rate, higher than the 2021 average graduation rate in Boston (79%). Also, 75% of Tenacity students are succeeding in or have completed college or other structured post-secondary programs, which significantly exceeds the rate for Boston Public School students (38%). Tenacity is recognized as a leader in in-school, after-school, and summer programs. All our well-rounded programs provide literacy/academic support along with racket sports/fitness instruction, offering youth personal attention and the opportunity to develop age-appropriate literacy skills, life skills, and physical fitness. Tenacity is about to launch a new, ambitious strategic plan whose six priorities are: Refine the program model to increase the number of students completing the College and Career Prep program and transitioning to post-secondary success. Advance planning and design for dedicated facilities to expand program offerings and foster belonging. Expand measurement, evaluation, and learning processes to better assess and improve impact. Strengthen funding model to sustainably deliver on future vision. Bolster operational capacity to align with Tenacity's future direction. Build on and strengthen Tenacity's brand in line with refined vision for impact. POSITION Reporting to the CEO/Founder, the Chief Operating Officer (COO) will be a critical thought partner to the CEO and other members of the Executive Leadership Team. The COO will be instrumental in establishing the groundwork for growth and enabling the CEO to focus on external relations, new facilities and fundraising. S/he will serve as a mentor and guide supporting the development of passionate, talented colleagues across program and functional areas. The COO will be charged with building the operations and the organizational infrastructure to support the strategic growth. Tenacity is seeking a leader with both the skills to facilitate Tenacity's growth and the patience to work with the organization at its current level. Of course, the winning candidate should be a champion of Tenacity's mission and goals and passionate about uplifting youth. The COO will lead the work of five members of the Leadership team. Director of Pathway Ace Academy Director of Pathway Operations Director of CCP/PSS Director of Summer Program and School Year Racquets & Fitness H.R. Manager Finance and Development will continue to report to the CEO. The ideal candidate is a collaborative, people-centered leader who values teamwork, communicates with transparency, and brings strong talent development, operational discipline and strategic vision. RESPONSIBILITIES Strategic Leadership Serve as a trusted advisor to the CEO on organization-wide planning, operational effectiveness, performance management, and sustainability. Partner with the CEO and other leaders to staff committees of the Board of Directors, notably: Civics Task Force, Facilities Task Force, Operations & DEI Committee, Finance Committee. Collaborate with the CEO and Leadership Team to achieve Tenacity's strategic goals; serve as the central point person for internal coordination across departments, ensuring clear communication and accountability across teams. Ensure the execution of the strategic plan. Program Oversight, Partnerships & Data Ensure that the Program Department's resources are aligned to achieve ambitious annual and longer-term goals. Partner with Program Directors and data staff to strengthen data collection/tracking, reporting, and evaluation systems. Support Program Directors in maintaining strong partnerships with schools and community organizations, including assistance with contract management and logistics. Recruit, retain, coach and lead Program staff in their professional development. Operational Leadership Incorporate nonprofit best practices, working closely with the CEO and CFO on operational budgets, audits, and planning. Ensure Tenacity's facilities are safe, organized, and well-maintained. Manage relationships with key vendors, consultants, and service providers to ensure high-quality and cost-effective operations. Ensure organizational insurance policies (general liability, property, vehicle, workers' compensation) are current and comprehensive. Oversee organizational systems such as SharePoint, BambooHR, and Microsoft 365 to improve communication and efficiency. Coordinate with IT consultants to ensure reliable technology support and data organization. Manage key transitions and initiatives, such as the 401(k) implementation and organizational systems improvements. Team Development, Human Resources, Employee Engagement & Culture Model and promote a culture of high performance, equity, respect, collaboration, professional growth and solutions-orientation. Implement more sophisticated programs to ensure retention, recruitment and development of staff. Mentor and support the professional development of Tenacity's managers and leaders. Provide high-level support to the HR & Operations staff, particularly around employee engagement, retention, recruitment, training and culture initiatives. Offer guidance on policy development, staff engagement, and internal communication. Partner with HR consultants and benefit vendors to ensure smooth administration of employee benefits, payroll, and compliance. Provide opportunities and training for staff to deliver and receive feedback. Cross Departmental Collaboration Support Program and Development teams in the efforts to highlight program outcomes and success stories. Collaborate across departments to ensure seamless execution of major events, including the Tenacity Cup, Paddles to Pathways, Community Festival, Tenacity University Practicum, Pathway to Post-Secondary Success, and Summer Tennis & Reading Program (STRP). Serve as a bridge between internal operations and external partners, modeling professionalism, accountability, and trust. QUALIFICATIONS Passion for Tenacity's mission and values. A bachelor's degree is required; an advanced degree in a related field is a plus. Minimum of ten+ years of experience leading nonprofit operations. Experience executing against ambitious strategic plans and implementing change for a growing, mission-driven organization. Success in leading a variety of teams from direct program engagement to operational functions, including Finance, HR, IT, Risk/Legal. Proven record of analyzing and reporting programmatic and financial results, supporting operational excellence and improving systems/processes in a dynamic, mission-driven environment. Demonstrated record of achievement in managing, motivating, inspiring, and collaborating with high-performing team of programmatic, functional and operational colleagues to achieve ambitious, measurable goals. Comfort in working in a well-resourced, yet lean environment. Does not require an expansive staff to be effective. Savvy manager who can prioritize competing needs, deliver tough messages and negotiate conflicts. Confident and secure but not ego-driven. Solutions oriented; sees the best in people. Maintains calm in crisis. Thrives in a fast-paced environment. Agile decision maker, innovative, curious. Flexible, can pivot. Gets up to speed and builds trust quickly. Knowledge of how to scale an organization experiencing rapid growth. Knows when to push and when to wait. Experience working in a founder-led and/or start-up organization a plus. Demonstrated success in establishing and maintaining systems and metrics to drive continuous improvement. Excellent communications skills. Warm, friendly and high-energy. Effective project manager. Impeccable integrity and ethics with excellent follow-through. Proficient in Microsoft 365, SharePoint, and HR platforms such as BambooHR. COMPENSATION $150,000 annually and a full benefit package. Applications should include a letter of interest and a current resume. Please indicate in your cover email where you learned about this opportunity.
    $150k yearly 5d ago
  • Vice President, Portfolio Operations

    Proper Hospitality 4.0company rating

    Los Angeles, CA jobs

    Proper Hospitality is seeking a Vice President, Portfolio Operations to join our corporate team in Los Angeles. The Vice President, Portfolio Operations is the senior operating leader accountable for portfolio wide hotel performance. This role has direct ownership of the Collective hotels and portfolio level operating authority across Proper and By Proper, ensuring consistent execution, strong GM performance, and disciplined delivery of results. This role owns operating outcomes, not operating infrastructure. Core Responsibilities Collective Hotels, Direct Ownership Directly manage and develop all Collective hotel General Managers Own Collective portfolio P&L performance and operating results Serve as primary owner facing executive for Collective assets Lead stabilization, turnaround, and recovery efforts Set expectations, enforce standards, and make GM and senior leadership changes decisively Portfolio Oversight, Proper and By Proper Hold portfolio level accountability for Proper and By Proper operating performance Ensure consistent execution of brand, guest experience, and operating standards Intervene directly when execution, culture, or results deteriorate Provide operating leadership during critical moments including openings, disruptions, or major initiatives GM Leadership and Talent Outcomes Own GM performance outcomes across the portfolio Coach, develop, and retain high performing operators Address underperformance quickly and decisively Build succession depth and reduce key person risk Cross Functional Operating Leadership Partner with Finance, Commercial, HR, Culinary, Brand, and the SVP of F&B to ensure operating plans are executable Align operational capacity with revenue, marketing, and growth initiatives Serve as final operational decision maker during escalations and crises Execution and Results Focus Translate enterprise priorities into clear operating expectations Ensure properties deliver results aligned with financial, guest experience, and brand objectives Hold leaders accountable for outcomes, not effort Outcome Accountability The Vice President, Portfolio Operations is accountable for: Portfolio operating performance and execution quality Collective hotel financial and operating results GM performance, retention, and succession readiness Owner confidence and credibility across the Collective Timely and effective response to operational risks and escalations Boundaries of the Role Does not own enterprise operating systems or SOP architecture Does not manage corporate process or cadence Does not serve as a staff or coordination role Authority is derived from ownership of outcomes Profile and Experience 12 to 15 plus years senior hotel operations experience Proven multi unit leadership with direct GM accountability Demonstrated P&L ownership Strong owner facing credibility Experience operating complex, mixed quality, or turnaround portfolios Decisive leadership style with low tolerance for sustained underperformance Comfortable operating as second in command without ego Reporting Line Reports to COO; direct reports include Collective Hotel General Managers Salary $250,000-275,000 base + bonus Proper Perks & Benefits Compensation & Recognition Competitive Salary + Bonus: Rewarding exceptional talent and performance across all levels. Recognition Programs: Celebrating achievements big and small through company-wide appreciation and milestone rewards. Annual Performance Reviews: Regular opportunities for feedback, growth, and advancement. Culture of Growth & Belonging Culture of Growth: A collaborative, design-forward environment that values creativity, intelligence, and curiosity - where learning and excellence are a daily practice. Guided Skills Development: Access to training, leadership programs, mentorship, and cross-property mobility to encourage achievement and discovery. Diversity, Equity, Inclusion & Belonging: We honor individuality while fostering a culture of respect and belonging across all teams. Community Engagement: Opportunities to give back through local volunteerism, sustainability, and charitable partnerships. Health & Wellness Comprehensive Health Coverage: Medical, dental, and vision plans through Aetna, designed to fit a range of personal and family needs. Wellness Access: Company-subsidized memberships with Equinox and ClassPass, plus wellbeing workshops and mental health resources. Employee Assistance Program (EAP): Confidential support for emotional wellbeing, financial planning, and life management through Unum. Time Off & Flexibility Paid Time Off: Flexible PTO plus 11 paid holidays each year for corporate team members. Paid Parental Leave: Paid time off for eligible employees welcoming a new child through birth, adoption, or foster placement. Flexible Work Practices: Hybrid schedules for eligible roles and an emphasis on work-life balance. Financial Wellbeing & Core Protections 401(k) Program: Company match of 50% of employee deferrals, up to the first 4% of eligible compensation. Employer-Paid Life & Disability Insurance: Core protections with optional additional coverage. Financial Education: Access to planning tools and workshops to support long-term stability and growth. Lifestyle & Travel Perks Hotel Stay Benefits: 75% off BAR (floor of $100) across the Proper portfolio. Design Hotels Partnership: 50% off participating Marriott Design Hotels. Dining Discounts: 75% off food & beverage at all Proper Hospitality outlets. Lifestyle Perks: Complimentary or subsidized parking, cell phone reimbursement, and exclusive hospitality and retail discounts. Why Join Proper Hospitality At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity ( Care Proper ), strive for excellence in everything we do ( Achieve Proper ), think creatively and resourcefully ( Imagine Proper ), and take pride in the style and culture that make us who we are ( Present Proper ). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.
    $250k-275k yearly 3d ago
  • Director of Revenue Management

    Viceroy Hotels and Resorts 4.3company rating

    Ketchum, ID jobs

    We are seeking an accomplished Director of Revenue Management to join our pre-opening team at Viceroy Sun Valley, a landmark luxury resort set to open in Summer 2026. Located at the southeast corner of Main Street and River Street East, the gateway to downtown Ketchum, and minutes from Bald Mountain's River Run base, the property will debut as Sun Valley's first luxury hotel and for-sale residence offering. As a member of the Executive Committee, this role champions and implements market strategies that deliver products and services that meet or exceed the needs and expectations of our target guests and property colleagues. The Director of Revenue Management is responsible for identifying and maximizing revenue opportunities across transient, group, and contracted business, while recommending and maintaining pricing, positioning, and inventory controls across all channels. The role also leads forecasting, opportunity analysis, and the processes that maximize revenue and profit from existing and future demand. Key Responsibilities Pricing, Inventory, and Channel Management Establish pricing levels across all segments and room types; own daily pricing and inventory processes. Set and manage yield controls and rate restrictions to maximize revenue across all distribution channels. Ensure all distribution channels have accurate content, rate loading, and inventory maintenance; conduct audits to confirm sell strategy is correctly applied in all channels. Monitor and analyze competitors daily and weekly through shop reports and online sources to identify selling strategies and market trends. Develop and maintain relationships with OTA market managers and other local revenue leaders to optimize opportunity and share best practices. Maintain accurate reservations system information; oversee the maintenance of systems that support revenue management, including CRS, RMS, PMS, and Sales and Catering platforms. Forecasting, Budgeting, and Performance Management Build and maintain accurate short- and long-term forecasts, including weekly forecasts, 30-60-90 day forecasts, in-month updates, and full-year outlooks. Develop room revenue forecasts using macro and microeconomic variables, local demand generators, and unconstrained demand analysis to determine optimal business mix. Lead the annual budgeting and pricing process; prepare the annual rooms revenue budget. Lead annual STR Index goal setting; monitor RevPAR index and provide weekly and monthly performance analysis. Accountable for forecast accuracy and clear communication of trends, risks, and opportunities to stakeholders. Group, Contract, and Sales Strategy Support Oversee evaluation of all contracted opportunities (group, wholesale, corporate negotiated) in partnership with Sales, enabling speed of response while maximizing profitability. Maintain group pickup and cutoff reporting; communicate with Sales on upcoming cutoff dates, pickup pacing, and strategy adjustments. Establish and communicate sales strategy for day, week, month, and rolling 12 months, and ensure strategy changes are reflected in calendars and sales tools. Reporting, Meetings, and Stakeholder Communication Prepare and analyze market segmentation, production, source contribution, pickup, and pace reports to support decision-making. Lead weekly revenue strategy and revenue management meetings; prepare required reporting for related meetings and forums. Prepare monthly and or quarterly presentations for ownership and senior stakeholders. Communicate brand initiatives, demand insights, and market analyses to hotel leadership and cross-functional teams. Monitor occupancy fluctuations and communicate with operational leaders to support staffing efficiency and service delivery. Review daily performance and the daily flash report for accuracy; analyze actual results versus potential and summarize key takeaways for business review meetings. Team Leadership and Professional Standards Actively develop and coach team members, ensuring opportunities to grow revenue management and leadership skills through training, mentorship, and industry engagement. Maintain confidentiality of sensitive information and operate with strong attention to detail and follow-through. Approach all guest and colleague interactions with professionalism, courtesy, and a service-oriented mindset. Perform other duties as requested by management in support of business needs. Digital and Distribution Support Partner with marketing and distribution stakeholders on revenue-driving initiatives such as paid search, email campaigns, and advertising programs where applicable. Skills and Knowledge Strong analytical capability with the ability to interpret complex data from multiple sources and translate insights into clear actions. Advanced Excel skills (macros preferred), and proficiency with Microsoft Word and PowerPoint. Deep familiarity with hotel performance and market intelligence tools, including STR and platforms such as Agency360, Demand360, and OTA insight tools. Working knowledge of third-party extranet sites and distribution systems; disciplined approach to accuracy and controls. Ability to present ideas and recommendations in a concise, well-organized way, including experience with ownership presentations. Effective ability to supervise, motivate, and develop teams; strong collaboration across Sales, Marketing, Operations, and Finance. Systems Experience Synxis CRS required. Opera PMS required. IDeaS RMS preferred. Delphi FDC and Lanyon preferred. Qualification Standards Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related field preferred. Minimum 4 years of revenue management experience in a hotel environment; 5 or more years of progressive experience preferred. Proven track record of delivering strong commercial results and innovative, market-leading strategies. Ability to work quickly and effectively in a high-pressure environment; excellent time management skills. Clear verbal and written communication skills, strong attention to detail, and consistent follow up. Physical Requirements Flexible schedule and extended hours may be required, including during peak business periods and pre-opening milestones. Light work: exerting up to 20 pounds of force occasionally, and up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects. General Requirements Maintain regular attendance in compliance with property standards and scheduling needs. Maintain high standards of professional appearance and grooming, including wearing a name tag when required. Effectively listen to, understand, and clarify concerns raised by guests and colleagues. Multi-task and prioritize competing deadlines and departmental functions. Support safe and efficient hotel operations by complying with policies and procedures. About Viceroy Hotels and Resorts Viceroy Hotels and Resorts offers a modern luxury approach centered on rich experiences and cultural connection. Viceroy's portfolio spans distinctive destinations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington, D.C., St. Lucia, and Portugal's Algarve, with Sun Valley, Idaho joining the portfolio in Summer 2026.
    $64k-117k yearly est. 5d ago
  • Associate Account Director/Account Director, Affiliate Marketing

    Acceleration Partners 4.3company rating

    Philadelphia, PA jobs

    Location: The Account Specialist, Affiliate Marketing position is a remote, work-from-home role, as are all positions at Acceleration Partners (a structure central to our culture and vision to change the work/life paradigm). Some travel is required for client meetings, internal meetings, conferences, and other events. The Role: The Account Director is a critical role at Acceleration Partners that's ideal for individuals who are excited about growing online brands and delivering exciting and innovative strategies that grow our clients and lead to ongoing success. This role is primarily focused on engaging directly with brands across our client portfolio, delivering the strong growth and outcomes that are expected of us on a consistent basis. This person will be heavily focused on building strong relationships with clients, understanding their business needs, and finding solutions to support them. They will thrive in a fast-paced environment and feel excited as new challenges come their way. They will oversee a portfolio of clients and be responsible for retaining and growing revenue across this group. In addition to delivering excellent outcomes for clients, this person will also be responsible for identifying and closing expansion opportunities for clients and will be called upon to help lead the pitching and winning of new business as a subject matter expert. The Account Director will work closely with our Program Directors to oversee large account teams and will be accountable for ensuring we are delivering outcomes at a high standard and in line with client needs. This person will have a demonstrated track record of embracing relationships, leveraging communication and interpersonal skills to build relationships based on trust and genuine partnership. Top 5 Job Responsibilities: Client Management and Engagement - Serves as the primary relationship manager for a portfolio of clients, working to earn client trust and encourage them to grow and retain. Engages heavily with client contacts, showing curiosity about their companies and striving to know the fundamentals of their businesses as well as they do. Excels at building relationships beyond the initial client contact, making in-roads with the client's marketing leadership and brokering relationships with C-Suite leaders when possible (CEO, CMO, VP of Marketing, etc). Builds strong rapport with client through both virtual and in-person touchpoints. Skilled at anticipating and proactively addressing client risks and opportunities and owns client-facing dialogue on risks and escalations. Strategic Thinking and Implementation - Develops forward-thinking strategies that wow our clients and encourage them to engage closely with AP. Ensure that high-potential account opportunities are proactively identified, pitched and optimized with client buy-in to capitalize on them. Regularly works with the account team to develop and execute innovative strategy, tactics, and efficiencies that meet and exceed channel and business objectives. Skilled at interpreting program data to identify risks and opportunities; readily uses data to make strategic decisions and sell clients on those decisions. Pushes the team to operate with a growth mindset and take calculated risks when needed. Shows an instinct to know when risks are worth taking for the good of the account and excels at selling client on new strategies. Can deliver and oversee high quality client outputs including QBRs, strategy planning decks, weekly calls and reporting. Market Innovation and Big Picture Thinking - Stays dialed into the latest industry developments, leveraging an understanding of new publisher models and trends to support clients effectively. Understands clients' industry/market trends and identifies how to capitalize on them and drive results for clients in any economic environment or business phase. Understands AP's role as a partner to clients and is adaptable to clients' changing business needs. Understands and regularly uses industry data and trends to pitch new opportunities to clients AP Revenue Accountability and Growth - Shows high accountability for reaching existing revenue targets and often exceeds those targets. Identifies potential expansion opportunities and leads the development, pitching and closing of those opportunities as well. Proactively monitors account renewals to ensure successful renewal rates and maximize opportunities. Has strong financial accountability, monitoring and achieving clients KPI's and goals. Possesses a clear understanding of AP's various services and market opportunities and proactively identifies those expansion opportunities. Shows comfort and confidence pitching expansion opportunities to clients, helping them understand why scope, geographic or service expansions will help them achieve their goals. Serves as an SME in new business pitches and participates heavily in the sales process to win new revenue. Lead, Coach and Influence - Although not responsible for direct management of teams, leads by influence and excels at driving an account team to get strong results. Coaches, guides and leads Account Managers and teams to understand and implement new strategies and respond to client needs and feedback. Works closely with Program Directors across the portfolio to ensure account teams are delivering strong program performance and generating excellent outcomes for clients. Works with Program Directors to identify necessary hiring profiles for senior account team members. Is comfortable with mixed-accountability and can influence strong performance without directly managing the team. QUALITIES OF THE IDEAL CANDIDATE: Enthusiasm for client delivery and engagement Enjoys the challenge of growing client programs and engagements Commercially astute, with strong negotiation skills Comfortable working across large teams with mixed accountabilities Comfortable coaching and leading teams without managing directly Self-starter with a strong internal motivation to hit and expand on revenue goals and targets Strong strategic planner; able to bring strategy to life to engage clients Excellent at thinking with the big picture in mind Innovative thinker with an enthusiasm to test new things Excellent written and oral communication skills Data-oriented; understands the value of data to drive decision making Has a deep understanding of the online industry and the levers to pull to bring success Displays accountability, always meeting deadlines and keeping commitments. Leads by example and knows how to collaborate and motivate team members in a remote environment Has confidence, poise, and eloquence in client meetings and difficult situations Thrives in a fast-paced environment and enjoys bringing order to chaos and sets the tone for the team Can overcome roadblocks and take a solution-oriented approach to challenges. BY 6 MONTHS... the Account Director is overseeing the strategic direction and outcomes of multiple affiliate programs. They have formed strong relationships with key client contacts and have a great understanding of their business and needs. They effectively coach team to get required results without stepping into the weeds by providing on-going positive and constructive feedback. They have a good working relationship with their Program Director and the teams they manage are running effectively delivering high Client Satisfaction Scores and good outcomes. BY 1 YEAR... the Account Director is delivering against their portfolio expansion targets and ensuring 90%-plus revenue retention within their current client base. Our clients lean on them as their strategic partner and feel excited about engaging with the work that is being delivered. Their clients love their Acceleration Partners team, all deliverables are A caliber, and Client Satisfaction Scores remain consistent at 8+ MINIMUM QUALIFICATIONS & SKILLS: 8 plus years of online marketing, e-commerce, or affiliate marketing experience required General understanding of affiliate marketing experience required (direct or indirect channel exposure at agency or inhouse) Proficiency in delivering compelling presentations, constructing impactful decks, and storytelling (or influencing a strategy) is essential. Experience of managing revenue targets a plus Experience of Data Analysis and effective use of data and insights to build strategies Knowledge of general affiliate tracking methodologies via platform partners (Radius by Impact, ShareASale, etc.) required Microsoft Office expertise- required Experience in an Agency or Client Service environment highly preferred Successful track record of increasing client spend through up-selling and expansion efforts is preferred WHY ACCELERATION PARTNERS? Acceleration Partners is the world's largest and first-to-market Partnership Marketing Agency creating and nurturing partnerships that drive exceptional measurable outcomes for their clients. Managing clients in 40+ countries, AP's global team of 300+ focuses on data-driven strategies that connect brands to the right consumers through affiliate and influencer All of our work is supported by APVision, our proprietary technology suite which leverages the largest dataset of any agency in the Partnership Marketing agency ecosystem. Serving over 200 brands-including household names like Amazon, Apple, Target, Google, Marriott, Coinbase, and Burberry-AP's diversified team is creating what's next in the industry by building high-performing partnership marketing programs. As the only truly integrated global partnerships agency, AP prides itself on being at the cutting edge of industry developments and leveraging proven expertise to deliver unique solutions for brands seeking sustainable growth. AP PERKS & BENEFITS - WHAT WE OFFER 100% remote work for everyone Group medical, dental, and vision coverage insurance (with opt-out benefits) 401K with matching Open Paid Time Off Summer & Holiday Wellness Breaks in July and December Volunteer and Birthday Time Off Focus Fridays Paid Parental Leave Benefits Wellness, Technology & Education Allowances Paid sabbatical leaves, donation matching, and more!! Target Salary is $100,000 - $130,000 + bonus, depending on location and experience. Benefits may vary based on employment status or country location. Acceleration Partners is committed to a diverse workforce and we are an equal opportunity employer. We evaluate applicants regardless of an individual's age, race, color, gender, religion, national origin, sexual orientation, disability, or veteran status. #LI-REMOTE *GLSDR* #LI-MG1
    $82k-113k yearly est. 8d ago
  • Vice President of Multi-Family Operations

    East West Hospitality 3.7company rating

    Avon, CO jobs

    East West Hospitality is building a new luxury multi-family operating platform and is seeking a senior leader to shape and lead this next phase of growth. The Vice President of Multi-Family Operations will establish, scale, and lead East West Hospitality's multi-family division as a distinct business vertical within our organization. This role goes well beyond traditional property management. It is an opportunity to build the strategy, operating model, and brand standards for a growing portfolio of high-end residential and mixed-use communities developed by East West Partners and other future partners. The VP will serve as the business leader for this platform, owning financial performance, shaping the resident experience, partnering closely with developers and investors, and positioning East West Hospitality as a best-in-class luxury multi-family operator. This position reports directly to the Chief Executive Officer of East West Hospitality. What You Will Do Build & Lead the Multi-Family Business Create and execute the long-term strategy for East West Hospitality's multi-family division. Design a scalable operating platform, including brand standards, service model, systems, and playbooks. Lead organizational design, staffing models, and leadership development across markets. Establish KPIs, performance benchmarks, and operational scorecards. Own Financial Performance Full divisional P&L ownership with accountability for NOI, margins, and operational efficiency. Oversee pricing strategy, rent structures, renewals, and expense management. Develop and manage financial models, budgets, and performance forecasts. Partner with ownership groups on capital planning, reinvestment strategies, and long-term value creation. Partner with Developers & Investors Serve as the primary operational partner to developers, asset managers, and capital partners. Provide operational input during design, programming, amenity planning, and technology selection. Support underwriting, operating proformas, and management agreement discussions. Represent East West Hospitality in investor and developer conversations and industry forums. Set the Standard for Resident Experience Establish a luxury, hospitality-infused resident experience that differentiates East West in the market. Ensure consistency in service delivery, communication, and community engagement across properties. Oversee resident satisfaction, reputation management, and retention strategies. Lead Operations at Scale Guide lease-up strategy for new developments and corrective action for underperforming assets. Oversee systems selection and implementation (property management platforms, pricing tools, resident apps, access control, emerging technologies). Ensure compliance with regulatory, safety, and insurance requirements. Location: This role is based in Colorado and may be located in the Denver/Front Range or Eagle County area. Regular travel to operating and development sites is expected Employment Type: Full Time, Year Round Pay Rate: $150 - $220k annually bonus eligible Closing: 01/31/2026 or until filed Who You Are You are a senior leader who has built or scaled a multi-family or residential platform, not just managed properties. You bring: A strategic mindset with the ability to translate vision into execution. Deep operational credibility in luxury or institutional multi-family. Comfort operating at the intersection of operations, development, finance, and brand. A leadership style that builds trust, accountability, and high-performing teams. A hospitality-driven approach to residential living. Qualifications 10+ years of progressive leadership experience in multi-family or mixed-use operations, including 5+ years at a senior or executive level. Demonstrated success launching or scaling a property management platform or business line. Experience leading lease-up and stabilized luxury communities across multiple markets. Proven P&L ownership and strong financial acumen. Experience collaborating closely with developers, GC teams, asset managers, or investors. Strong understanding of hospitality-driven service standards and high-end residential brands. Bachelor's degree in business, real estate, hospitality, or related field preferred. CPM, CAM, or similar professional designations preferred. Benefits & Perks Health Insurance: Medical, Dental, Vision Unlimited Time Off & Paid Sick Time $1000 Wellness Bonus/ Year 401(K) Plan with Discretionary Employer Match Discounts at Marriott properties worldwide Sabbatical Program $500 Referral Program Why East West Hospitality East West Hospitality is a values-driven organization with 40 years in luxury hospitality, resort operations, and residential communities. Our culture is defined by: Authentic hospitality Care for place and people Long-term partnerships Excellence without pretense This role offers the rare opportunity to build something enduring - a new business platform within a respected, established organization.
    $150k-220k yearly 2d ago
  • Area Director of Revenue Mgmt

    Sage Restaurant Group 4.5company rating

    Santa Monica, CA jobs

    Why us? As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! The Pierside Hotel inspires an easy come, easy go kind of getaway, where you can travel from bed to beach in a heartbeat. Located just steps from the famed Santa Monica Pier, our hotel is the perfect place to stay if you want to want a day of wild rides or laidback beach relaxing. You can spot our mural by American contemporary artist and activist, Shepard Fairey facing west towards the Santa Monica Pier. This cultural mosaic of Santa Monica features a woman representing strength and positivity, framed by a Pacific Ocean Park amusement park ticket from the 1950s, and nods to the skater / surfer history of the “Dog Town” days of Santa Monica from the 1970s. Job Overview The Area Director of Revenue Management is responsible for the maximization of revenue, profit, and market share associated with rooms and function space for multiple hotels. Demonstrates excellent leadership skills by educating others and ensures understanding and gains buy-in of the revenue management processes associated with demand, revenue, forecasting, opportunity analysis, and inventory management. Works with hotel leaders to recommend and identify future markets, hotel opportunities, guide hotels sales strategy and pricing for transient, group, and catering. Responsibilities Maximizes revenue, profit, and market share associated with rooms and function space of assigned hotels. Partners with GMs' and Sales Leaders' to ensure a strategic mix of business and pricing strategies are set based on market conditions to achieve sell out efficiency, targeted marketing, maximized revenue, profitability and Annual Budget/Business Plans are aligned. Effectively works with people, creating teamwork, taking charge, generating enthusiasm, motivating and using an uplifting and lead-by-example leadership approach. Ensure sales training is provided to Front Office and Reservation associates. Continuous analysis of competitive set, price positioning, seasonality and mix. Use all Yield Management tools available to maximize efforts. Develop appropriate selling strategies to include recommendations on rate, arrival patterns, length of stay, and discount rate availability. Manage property participation and production through relevant Internet sites and other distribution channels (CRO, GDS, ADS, and Travel Agency Consortiums). Build/maintain relationships w/OTA Market Managers and ensure best representation on 3rd party web sites. Develop monthly room's revenue forecast to be accurate within 5%. Review & analysis of Online Reputation management tool and online marketing analytics. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Direct Reports Where Applicable: Group Coordinator, Reservations Sales Agents, Inventory Manager or Sales Reporting & System Analyst. Qualifications Education/Formal Training Four year degree preferred. Experience 3-5 years of Revenue Management experience required. Multi-property experience preferred, but not required. Knowledge/Skills Excellent knowledge of transient, group, and catering customer segments. Excellent personal management skills; time management, meeting deadlines, effective communication and presentations skills. Excellent understanding of total hotel revenue management concepts, processes, and systems. Understands both Brand strategies and cultures. Knowledge of advanced revenue management techniques. Must be extremely confidential and able to manage sensitive and confidential situations tactfully. Negotiate, convince, sell and influence professionals and or associates. Ability to work under pressure and have the ability to complete multiple tasks simultaneously. Excellent reading and effective writing abilities for completing paperwork and management reports, giving and receiving instructions, review and preparation of all documentation and training Excellent mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances Physical Demands Excellent hearing required to discern/resolve employee complaints, issues and participation in meetings for feedback. Excellent vision required - 100% in review preparation of all documentation - applications, write-ups, reviews. Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5% Travel - 30-50% travel to hotel properties required. Environment Prolonged sitting throughout entire shift at computerized workstation in office environment. Benefits Eligible to participate in Sage bonus plan Unlimited paid time off Medical, dental, & vision insurance Eligible to participate in the Company's 401(k) program with employer matching Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid FMLA leave for up to a period of 12 weeks Employee Assistance Program Great discounts on Hotels, Restaurants, and much more. Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. Salary USD $130,000.00 - USD $140,000.00 /Yr. EOE Protected Veterans/Disability #J-18808-Ljbffr
    $130k-140k yearly 1d ago
  • VIP Services Director

    Potawatomi Casino Hotel 3.5company rating

    Milwaukee, WI jobs

    Pay based on experience | Requires flexibility to work various shifts In this fast-paced, high-energy environment where providing the ultimate guest service is essential, how do we guarantee that we exceed our guests' expectations? As a VIP Services Director, you will be responsible for ensuring that the VIP Services team and Potawatomi Casino Hotel delivers! While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values. Principal Duties and Responsibilities (*Essential Functions) *Provide strategic direction to the VIP Services and Players Club departments to establish programs that will acquire new guests and successfully retain existing guests to increase revenue. Analysis of all key volume indicators for all hosted players, including, but not limited to visitation patterns, theoretical revenue, actual revenue, coin in, table drop, buy in, hotel room bookings, and reinvestment. *Develop and implement a cost-effective strategic player acquisition and development plan. Specifically design a program to identify and solicit opportunities for the development and retention of new business to generate and achieve specific revenue goals. *Carry out other management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include, but are not limited to, interview, hire and train team members; plan, assign and direct work; appraise performance; reward and discipline team members; address complaints and resolve problems. *Create, maintain and be accountable for the annual VIP Services budget. *Work closely with other departments to coordinate activities on property. *Build relationships, market our gaming product to potential high limit guests, and travel to various markets to meet new potential high-end players. Ensure maximum level of guest service to encourage guest return and loyalty. Develop department goals to align with Potawatomi Casino Hotel's Mission, Vision and Values. Develop, implement and maintain training for VIP Services staff based on applicable procedures. Supply coaching, mentoring, and training as needed to maximize host performance. Communicate and interact with guests to include but not limited to answer questions, extend invitations and resolve any related disputes. Respond to special requests of guests, as well as guest complaints and inquiries in a calm, prompt, courteous and professional manner. Ensure and facilitate effective communication and flow of information to the VIP Services and Players Club teams. Establish, update and ensure full compliance with departmental Internal Controls, policies, procedures and regulations. Perform other duties as assigned. Job Qualifications Bachelor's degree in Marketing or Business Administration and seven (7) years of casino operations, guest service or related field required. If no degree, ten (10) years of casino operations, guest service or related experience, or equivalent combination of education and experience required. Four (4) years of supervisory or management experience required. Two (2) years working in the casino credit area preferred. Must possess a working knowledge of advanced guest retention principles and be capable of applying to special projects and VIP Services events. Proven record of increasing participation of high-end players. This involves an in-depth study and understanding of frequency trends, distance trends, spending trends and other interests involved in target marketing. Office skills, ability to use standard office equipment and computer proficiency in Microsoft Word, Outlook, Excel, Power Point and Access; two (2) years of experience working with patron management software required. Must be able to work in a fast-paced and intense environment and handle stressful situations effectively, while maintaining an upbeat and positive attitude. Held accountable, to the highest degree, for the accuracy and thoroughness of department records and reports. Ability to read, analyze and interpret complex documents, such as technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from guests, regulatory agencies or members of the business community. Strong influencing and relationship-management skills. Ability to effectively communicate and present information to executive management and groups of internal and external guests of the organization. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form. Ability to maintain organization, meet deadlines and possess integrity and discretion in handling confidential information. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to work irregular hours and extended shifts including late nights, early mornings, weekends and holidays. While performing the duties of this job, the team member is regularly required to talk and hear; sit for duration of shift; use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms. The team member must be able to operate a personal computer and office equipment and move freely around the office/property in order to accomplish job duties. The team member is occasionally required to lift, carry, push, pull and/or move objects up to twenty five (25) pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Working Conditions The noise level in the work environment is usually moderate. When on the casino floor the noise level increases. The facility is not smoke free. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties and skills required.
    $105k-139k yearly est. 5d ago
  • Director of Culinary

    Idle Hour Country Club 3.6company rating

    Lexington, KY jobs

    Executive Culinary Systems Leader Idle Hour Country Club - Lexington, Kentucky Reports to: Clubhouse Manager, General Manager / COO About Idle Hour- Founded in 1946, Idle Hour Country Club is a private, member-owned club defined by tradition, hospitality, and multi-generational community. As we enter an exciting new chapter - including a major kitchen renovation - we are seeking a senior culinary leader to help architect the next evolution of our dining experience. Position Overview- The Director of Culinary is Idle Hour's senior culinary authority and systems leader. This is an executive-level leadership role focused on building standards, mentoring culinary leadership, and designing the operating frameworks that deliver timing, quality, and consistency at scale across all culinary venues. This is not a daily line position. It is a leadership, architecture, and continuity role. The Director of Culinary partners closely with the Executive Chef, F&B leadership, and General Manager to ensure culinary excellence is not dependent on any one person - but built into the system itself. Core Responsibilities- Culinary Systems Leadership Serve as the Club's senior culinary authority and standards architect Design and maintain culinary operating systems that ensure consistency, accountability, and quality across all outlets Establish final quality control and substitution governance standards Build, document, and evolve operating frameworks that protect the member experience Leadership Development & Continuity Mentor the Executive Chef, Sous Chefs, and culinary leadership team Build succession pipelines and leadership bench strength Develop training frameworks, standards documentation, and accountability loops Serve as the continuity backstop - fully capable of stepping into kitchen leadership when required Renovation-Phase Architecture Design and oversee interim operating models during the renovation phase Architect temporary production, menu tiering, labor, and service continuity frameworks Partner with FOH leadership to control guest expectations and protect experience during construction Menu & Culinary Direction Partner with the Executive Chef to guide menu architecture, innovation, and seasonal planning Ensure recipe standardization, plating consistency, and production timing discipline Support signature dining experiences, tastings, and culinary programming Financial & Operational Stewardship Provide strategic oversight of food cost controls, labor architecture, and waste management Partner with Finance on budgeting, purchasing strategies, and inventory governance Protect operational efficiency and accountability across all culinary cost centers Cross-Departmental Partnership Partner with FOH, Events, and Membership leadership to align pacing, execution, and member recovery Monitor Dining Experience Survey feedback and ensure structural corrective action loops Support committee and Board communication as a culinary systems leader Success Profile- The ideal candidate is: A systems thinker who designs operations rather than merely managing shifts A leadership multiplier who develops people and protects standards Calm, structured, and decisive Comfortable in executive-level accountability environments Energized by building something lasting Qualifications- 10+ years of progressive culinary leadership experience in private clubs, luxury hospitality, or fine dining Demonstrated success in building culinary systems, mentoring leaders, and driving consistency at scale Strong financial acumen in food cost, labor architecture, and purchasing strategy Able to step into kitchen leadership when continuity requires ACF or comparable certification preferred Experience with Jonas or similar systems a plus Deep appreciation for tradition, hospitality, and member-first culture Compensation & Benefits- Competitive salary commensurate with experience Annual performance bonus tied to KPIs Full benefits package (health, dental, vision, 401(k)) Relocation assistance negotiable Continuing education and professional development support To Apply Interested candidates should submit a résumé and brief cover letter to: Chris Kennedy, CCM General Manager / COO ********************
    $69k-107k yearly est. 3d ago
  • ASSOCIATE DIRECTOR BUSINESS DEVELOPMENT - CORPORATE SERVICES (REMOTE)

    Compass Group USA Inc. 4.2company rating

    Associate director job at Compass Group USA

    Compass Corporate Salary: $90,000 - $115,000 + commissions A family of companies and experiences As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. Job Summary Compass Group Corporate Services is seeking an Associate Director of Business Development (ADBD) who shares our values, wants to work with a team of winners, has a competitive spirit, and is committed to contributing to the overall success of our team. Reporting to the Vice President of Sales, the ADBD will support the Regional Sales Directors in the sales process by generating leads and developing prospects, assisting with complex proposals/bids and contracts and supporting the Vice President's with special projects to win new business. This position is a great opportunity for a highly motivated, sales-focused individual seeking to grow into a Regional Sales Director role and is commission eligible. The ideal candidate will be remote based in California or Texas; however, any city on the western half of the US near a major airport will be considered. Responsibilities and Key Tasks: * The primary responsibility for this role is to work collaboratively with the Regional Sales Directors to win new business. Key tasks include: * Identify new business opportunities and targets across several verticals and lines of service * Conduct extensive prospect research utilizing a suite of on-line research tools * Convert viable targets into active sales processes utilizing the Compass Sales process * Maintain accurate and timely records in the CRM * Participate in and support the proposal development/bid response process including strategy sessions, site tours, creative development, financial modeling and presentation development/rehearsals * Support the contract process * Travel required - can fluctuate between 20 - 50%. Preferred Qualifications: * High energy, positive attitude and excellent communication/presentation skills * Ability to build and foster relationships with individuals at all levels both internally and externally * Flexible and able to shift priorities with ease * Strong time management skills with the ability to multi-task * Resourceful and willing to take initiative to get things done * Excellent listening skills and a propensity for continual learning * Ability to work independently and collaboratively * Strong computer skills and ability to work with online research tools and CRM database management system * A desire to win and be part of a winning team * Minimum of 2 years' experience in a B2B sales environment - support or direct selling Apply to Compass Group today! Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Compass Corporate maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits. * Medical * Dental * Vision * Life Insurance/ AD * Disability Insurance * Retirement Plan * Paid Time Off * Paid Parental Leave * Holiday Time Off (varies by site/state) * Personal Leave * Associate Shopping Program * Health and Wellness Programs * Discount Marketplace * Identity Theft Protection * Pet Insurance * Commuter Benefits * Employee Assistance Program * Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. *********************************************************************************************** Req ID: 1494645 Compass Corporate MIRANDA CARTERET [[req_classification]]
    $90k-115k yearly 19d ago

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