Human Resources Internship jobs at Compass Group USA

This is an entry level position that is responsible for aiding in the daily functions of the Team Six Office (TSO) and Employee Residential Campus. This must be done while ensuring all Associate interactions are conducted in a friendly, helpful, and efficient manner. You will serve as a resource to departments in allowing them to more closely focus on their in-park operations while back of the house responsibilities are continuously being met to further their business. Essential Duties and Responsibilities: Serve as a liaison between associates and management team. Actively assist associates, answer questions and resolve concerns. Provide administrative support for all departments. Follow proper procedures when clocking associates in or out and verify any discrepancies in departmental time sheets. Be familiar with and enforce all associate policies and grooming guidelines. Record, document and communicate associate lateness, call outs and no call no shows. Assist the international supervisor with any tasks as assigned, including but not limited to: check in/outs, cleaning of units, collecting mail, reporting of housing work orders, execution of housing events. Understand all Federal, State and Company Labor Laws ensuring that we are in full compliance. Preserve the confidentiality of all park personnel's information. Respond to any emergency situations and handle issues that arise. Maintain an organized and tidy work environment. Reviewing resumes and applications for all seasonal positions. Ensuring all forms, both electronic and physical, are filled out appropriately and correctly. Schedule associates for training. Maintain and continually update organized filing and reporting systems. Assist in execution of employee events. Qualities of a Successful HR Representative: Must possess above average communication skills. Must possess advanced computer skills including Microsoft Word, Excel, Access, OneNote, Publisher, Outlook. Must be comfortable enforcing policy and having counseling sessions with employees. Must be able to work efficiently under pressure in a fast-paced environment in order to meet deadlines and make effective decisions. Must be able to multitask. Must be a self-starter with the ability to take initiative. Must be highly organized. Must be outgoing, upbeat and friendly. Must have strong leadership and developmental skills. Knowledge of the park or previous theme park experience is a plus. Additional Job Requirements: At least 18 years of age. Available to work flexible hours including nights, weekends, holidays, and extended hours. Must be able to pass a background check and Loss Prevention interview. Must be able to stand/walk for up to 6 hours at a times and as many as 14 hours a day. Must be able to lift at least 25 lbs consistently and over various surfaces in all types of weather conditions. Note: This is not intended to be all inclusive. Associates may perform other related duties as required, meeting the on-going needs of the company. Six Flags Entertainment Corporation is North America's largest regional amusement-resort operator with 27 amusement parks, 15 water parks and nine resort properties across 17 states in the U.S., Canada and Mexico. Focused on its purpose of making people happy, Six Flags provides fun, immersive and memorable experiences to millions of guests every year with world-class coasters, themed rides, thrilling water parks, resorts and a portfolio of beloved intellectual property such as Looney Tunes , DC Comics and PEANUTS . What's in it for you? Free Food for Memorial Day, Fourth of July and Labor Day Exclusive Rides parties for all employees. Scholarship Opportunities Professional Development Complimentary tickets In-Park discounts and more! Other Functions: All other duties assigned or necessary to support the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Six Flags is an Equal Opportunity Employer and supports a Drug Free Work Place.

Six Flags Great Adventure's Human Resources department is seeking a Human Resources Trainer! This Trainer is responsible for actively assisting in the instruction and relay of park policies, procedures, essential job functions and employee information. Human Resources Trainers are required to interact with guests, team members and supervisors on a daily basis. Key Duties and Responsibilities: Maintain proper attendance and timeliness Enthusiastically teach orientation and other seasonal training classes Ensure that all employees attending class have completed processing paperwork Prepare class materials and complete pre-class set up and post-class clean up Submit timesheets for classes conducted to payroll Sustained attention to ensure Friendly, Clean, Fast, Safe Service and Guest Code of Conduct standards are met through the Seasonal and Full Time Staff Serve as HR representative for the Park various times throughout each month Assist TSO staff to ensure that image, cleanliness and grooming requirements are met Set high standards of performance for all areas within their responsibilities Help with HR special events and/or employee relations events Understand that many incidents that are brought to your attention as a representative of Human Resources are of a sensitive nature and must be handled discretely Complete any and all tasks as requested by Six Flags Management Comply with Six Flags handbook policies at all times Skills and Qualifications Must be able to speak in front of large groups of individuals Must have excellent verbal communication and presentation skills Knowledge of the park Outgoing and friendly demeanor Able to work efficiently in a fast-paced environment Able to communicate effectively in the English language, including the ability to read, and speak Available to work flexible hours at nights and on weekends Proficient with Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook Six Flags Entertainment Corporation is the world's largest regional theme park company with 27 parks across the United States, Mexico and Canada. For more than 58 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags Great Adventure is to create fun and thrills for all ages. What's In It For You? Exclusive Employee Events Free food on Memorial Day, Fourth of the July & Labor Day Growth Opportunities Professional Development Opportunities Free admission into all Six Flags theme parks Complimentary admission tickets to share with friends and family An Experience of a Lifetime!

. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Assist with the hiring and termination process Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Assist with the hiring and termination process Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Assist with the hiring and termination process Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

ESSENTIAL DUTIES AND RESPONSIBILITIES Manage incoming calls by providing detailed information on property amenities, promotions, events and Passport Club benefits. Provide guests with clear directions to the property Effectively address guest questions, concerns and complaints Manage reservations for the property including hotel, restaurants, and promotional events being sure to accurately quote rates Input detailed information into the Property Management System Accurately and efficiently processes advance deposit credit card information Assist at promotional events Assist the Call Center Supervisors with scheduling Learn the systems utilized in the Call Center, aid with the training process and assist in creating the training manual Organize and maintain the policies and procedures manual Participate in the interview and selection process for new Call Center Representatives Maintain expertise in Casino Management Systems to effectively educate guests on usage, features and benefits Maintain on going proficiency in day-to-day Call Center operations to ensure seamless workflow and guest support Be the Guest X Champion for department Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Guest Service experience Skills Required: Accurate and detail oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication and problem-solving skills Proven high guest service skills Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows Abilities Required: Ability to work in a fast-paced environment Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to follow established dress code policies and practice good personal hygiene Ability to speak in a clear, concise and pleasant voice Ability to retain large amounts of information regarding the property and its amenities Ability to read and write English REQUIRED TRAINING Treasure Island guest service training Marketing Operations systems (including casino management and promotions) Telephone Etiquette Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to walk, stand and/or sit for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel, stoop and twist Must be able to push, pull and grasp objects occasionally Must have the ability to independently lift up to 25 pounds occasionally Must be able to perform repetitive hand and wrist motions WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact

ESSENTIAL DUTIES AND RESPONSIBILITIES Welcome guests, answer questions and provide information and support to guests Input, update and maintain accurate player information in the Casino Management System Issue Island Passport Club cards for club members Be knowledgeable about and provide guests with information regarding Island Passport Club membership, property-wide events and other property amenities Redeem cash, prizes and comps for guests following department guidelines Meet goals as established by management Maintain a working knowledge of promotional systems Perform point and promotion adjustments following department guidelines Assisting with and provide support for Passport Club booth for outdoor shows and events Assisting Passport Club Supervisors with scheduling Participate in the interview and selection process for new Island Passport Club Representatives Assist in creating and maintaining the training manual Maintain expertise in Casino Management Systems to effectively educate guests on usage, features and benefits. Maintain ongoing proficiency in day-to-day Island Passport Club operations to ensure seamless workflow and guest support Be the Guest X Champion for department. Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Guest Service experience Skills Required: Accurate and detail oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication and problem-solving skills Proven high guest service skills Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows Abilities Required: Ability to work in a fast-paced environment Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to follow established dress code policies and practice good personal hygiene Ability to speak in a clear, concise and pleasant voice Ability to retain large amounts of information regarding the property and its amenities Ability to read and write English REQUIRED TRAINING Treasure Island guest service training Marketing Operations systems (including casino management and promotions) Telephone Etiquette Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to walk, stand and/or sit for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel, stoop and twist Must be able to push, pull and grasp objects occasionally Must have the ability to independently lift up to 25 pounds occasionally Must be able to perform repetitive hand and wrist motions WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact

. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Rotate weekly through all of our Food and Beverage Outlets to develop a comprehensive understanding of varied service environments. Perform day-to-day tasks to support assigned Food and Beverage Outlet. This will include administrative tasks as well as hands on, operational duties. Complete special projects to support assigned area with meeting business needs while satisfying internship requirements. Work various special events, including parades, concerts, fairs and Island Impact events to assist with property needs and community outreach. Uphold operational standards and instill team coordination in a high-volume service environment. Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs. * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a hospitality or related degree program Preferred: Previous guest service experience Previous experience in a high volume Food and Beverage operation Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Rotate weekly through all of our Food and Beverage Outlets to develop a comprehensive understanding of varied service environments. Perform day-to-day tasks to support assigned Food and Beverage Outlet. This will include administrative tasks as well as hands on, operational duties. Complete special projects to support assigned area with meeting business needs while satisfying internship requirements. Work various special events, including parades, concerts, fairs and Island Impact events to assist with property needs and community outreach. Uphold operational standards and instill team coordination in a high-volume service environment. Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs. * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a hospitality or related degree program Preferred: Previous guest service experience Previous experience in a high volume Food and Beverage operation Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

ESSENTIAL DUTIES AND RESPONSIBILITIES Manage incoming calls by providing detailed information on property amenities, promotions, events and Passport Club benefits. Provide guests with clear directions to the property Effectively address guest questions, concerns and complaints Manage reservations for the property including hotel, restaurants, and promotional events being sure to accurately quote rates Input detailed information into the Property Management System Accurately and efficiently processes advance deposit credit card information Assist at promotional events Assist the Call Center Supervisors with scheduling Learn the systems utilized in the Call Center, aid with the training process and assist in creating the training manual Organize and maintain the policies and procedures manual Participate in the interview and selection process for new Call Center Representatives Maintain expertise in Casino Management Systems to effectively educate guests on usage, features and benefits Maintain on going proficiency in day-to-day Call Center operations to ensure seamless workflow and guest support Be the Guest X Champion for department Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Guest Service experience Skills Required: Accurate and detail oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication and problem-solving skills Proven high guest service skills Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows Abilities Required: Ability to work in a fast-paced environment Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to follow established dress code policies and practice good personal hygiene Ability to speak in a clear, concise and pleasant voice Ability to retain large amounts of information regarding the property and its amenities Ability to read and write English REQUIRED TRAINING Treasure Island guest service training Marketing Operations systems (including casino management and promotions) Telephone Etiquette Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to walk, stand and/or sit for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel, stoop and twist Must be able to push, pull and grasp objects occasionally Must have the ability to independently lift up to 25 pounds occasionally Must be able to perform repetitive hand and wrist motions WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact

ESSENTIAL DUTIES AND RESPONSIBILITIES Welcome guests, answer questions and provide information and support to guests Input, update and maintain accurate player information in the Casino Management System Issue Island Passport Club cards for club members Be knowledgeable about and provide guests with information regarding Island Passport Club membership, property-wide events and other property amenities Redeem cash, prizes and comps for guests following department guidelines Meet goals as established by management Maintain a working knowledge of promotional systems Perform point and promotion adjustments following department guidelines Assisting with and provide support for Passport Club booth for outdoor shows and events Assisting Passport Club Supervisors with scheduling Participate in the interview and selection process for new Island Passport Club Representatives Assist in creating and maintaining the training manual Maintain expertise in Casino Management Systems to effectively educate guests on usage, features and benefits. Maintain ongoing proficiency in day-to-day Island Passport Club operations to ensure seamless workflow and guest support Be the Guest X Champion for department. Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Guest Service experience Skills Required: Accurate and detail oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication and problem-solving skills Proven high guest service skills Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows Abilities Required: Ability to work in a fast-paced environment Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to follow established dress code policies and practice good personal hygiene Ability to speak in a clear, concise and pleasant voice Ability to retain large amounts of information regarding the property and its amenities Ability to read and write English REQUIRED TRAINING Treasure Island guest service training Marketing Operations systems (including casino management and promotions) Telephone Etiquette Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to walk, stand and/or sit for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel, stoop and twist Must be able to push, pull and grasp objects occasionally Must have the ability to independently lift up to 25 pounds occasionally Must be able to perform repetitive hand and wrist motions WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact

ESSENTIAL DUTIES AND RESPONSIBILITIES Manage incoming calls by providing detailed information on property amenities, promotions, events and Passport Club benefits. Provide guests with clear directions to the property Effectively address guest questions, concerns and complaints Manage reservations for the property including hotel, restaurants, and promotional events being sure to accurately quote rates Input detailed information into the Property Management System Accurately and efficiently processes advance deposit credit card information Assist at promotional events Assist the Call Center Supervisors with scheduling Learn the systems utilized in the Call Center, aid with the training process and assist in creating the training manual Organize and maintain the policies and procedures manual Participate in the interview and selection process for new Call Center Representatives Maintain expertise in Casino Management Systems to effectively educate guests on usage, features and benefits Maintain on going proficiency in day-to-day Call Center operations to ensure seamless workflow and guest support Be the Guest X Champion for department Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Guest Service experience Skills Required: Accurate and detail oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication and problem-solving skills Proven high guest service skills Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows Abilities Required: Ability to work in a fast-paced environment Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to follow established dress code policies and practice good personal hygiene Ability to speak in a clear, concise and pleasant voice Ability to retain large amounts of information regarding the property and its amenities Ability to read and write English REQUIRED TRAINING Treasure Island guest service training Marketing Operations systems (including casino management and promotions) Telephone Etiquette Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to walk, stand and/or sit for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel, stoop and twist Must be able to push, pull and grasp objects occasionally Must have the ability to independently lift up to 25 pounds occasionally Must be able to perform repetitive hand and wrist motions WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact

ESSENTIAL DUTIES AND RESPONSIBILITIES Welcome guests, answer questions and provide information and support to guests Input, update and maintain accurate player information in the Casino Management System Issue Island Passport Club cards for club members Be knowledgeable about and provide guests with information regarding Island Passport Club membership, property-wide events and other property amenities Redeem cash, prizes and comps for guests following department guidelines Meet goals as established by management Maintain a working knowledge of promotional systems Perform point and promotion adjustments following department guidelines Assisting with and provide support for Passport Club booth for outdoor shows and events Assisting Passport Club Supervisors with scheduling Participate in the interview and selection process for new Island Passport Club Representatives Assist in creating and maintaining the training manual Maintain expertise in Casino Management Systems to effectively educate guests on usage, features and benefits. Maintain ongoing proficiency in day-to-day Island Passport Club operations to ensure seamless workflow and guest support Be the Guest X Champion for department. Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Guest Service experience Skills Required: Accurate and detail oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication and problem-solving skills Proven high guest service skills Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows Abilities Required: Ability to work in a fast-paced environment Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to follow established dress code policies and practice good personal hygiene Ability to speak in a clear, concise and pleasant voice Ability to retain large amounts of information regarding the property and its amenities Ability to read and write English REQUIRED TRAINING Treasure Island guest service training Marketing Operations systems (including casino management and promotions) Telephone Etiquette Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to walk, stand and/or sit for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel, stoop and twist Must be able to push, pull and grasp objects occasionally Must have the ability to independently lift up to 25 pounds occasionally Must be able to perform repetitive hand and wrist motions WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact

. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Rotate weekly through all of our Food and Beverage Outlets to develop a comprehensive understanding of varied service environments. Perform day-to-day tasks to support assigned Food and Beverage Outlet. This will include administrative tasks as well as hands on, operational duties. Complete special projects to support assigned area with meeting business needs while satisfying internship requirements. Work various special events, including parades, concerts, fairs and Island Impact events to assist with property needs and community outreach. Uphold operational standards and instill team coordination in a high-volume service environment. Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs. * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a hospitality or related degree program Preferred: Previous guest service experience Previous experience in a high volume Food and Beverage operation Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Rotate weekly through all of our Food and Beverage Outlets to develop a comprehensive understanding of varied service environments. Perform day-to-day tasks to support assigned Food and Beverage Outlet. This will include administrative tasks as well as hands on, operational duties. Complete special projects to support assigned area with meeting business needs while satisfying internship requirements. Work various special events, including parades, concerts, fairs and Island Impact events to assist with property needs and community outreach. Uphold operational standards and instill team coordination in a high-volume service environment. Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs. * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a hospitality or related degree program Preferred: Previous guest service experience Previous experience in a high volume Food and Beverage operation Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Rotate weekly through all of our Food and Beverage Outlets to develop a comprehensive understanding of varied service environments. Perform day-to-day tasks to support assigned Food and Beverage Outlet. This will include administrative tasks as well as hands on, operational duties. Complete special projects to support assigned area with meeting business needs while satisfying internship requirements. Work various special events, including parades, concerts, fairs and Island Impact events to assist with property needs and community outreach. Uphold operational standards and instill team coordination in a high-volume service environment. Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs. * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a hospitality or related degree program Preferred: Previous guest service experience Previous experience in a high volume Food and Beverage operation Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Rotate weekly through all of our Food and Beverage Outlets to develop a comprehensive understanding of varied service environments. Perform day-to-day tasks to support assigned Food and Beverage Outlet. This will include administrative tasks as well as hands on, operational duties. Complete special projects to support assigned area with meeting business needs while satisfying internship requirements. Work various special events, including parades, concerts, fairs and Island Impact events to assist with property needs and community outreach. Uphold operational standards and instill team coordination in a high-volume service environment. Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs. * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a hospitality or related degree program Preferred: Previous guest service experience Previous experience in a high volume Food and Beverage operation Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Rotate weekly through all of our Food and Beverage Outlets to develop a comprehensive understanding of varied service environments. Perform day-to-day tasks to support assigned Food and Beverage Outlet. This will include administrative tasks as well as hands on, operational duties. Complete special projects to support assigned area with meeting business needs while satisfying internship requirements. Work various special events, including parades, concerts, fairs and Island Impact events to assist with property needs and community outreach. Uphold operational standards and instill team coordination in a high-volume service environment. Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs. * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a hospitality or related degree program Preferred: Previous guest service experience Previous experience in a high volume Food and Beverage operation Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

ESSENTIAL DUTIES AND RESPONSIBILITIES Manage incoming calls by providing detailed information on property amenities, promotions, events and Passport Club benefits. Provide guests with clear directions to the property Effectively address guest questions, concerns and complaints Manage reservations for the property including hotel, restaurants, and promotional events being sure to accurately quote rates Input detailed information into the Property Management System Accurately and efficiently processes advance deposit credit card information Assist at promotional events Assist the Call Center Supervisors with scheduling Learn the systems utilized in the Call Center, aid with the training process and assist in creating the training manual Organize and maintain the policies and procedures manual Participate in the interview and selection process for new Call Center Representatives Maintain expertise in Casino Management Systems to effectively educate guests on usage, features and benefits Maintain on going proficiency in day-to-day Call Center operations to ensure seamless workflow and guest support Be the Guest X Champion for department Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Guest Service experience Skills Required: Accurate and detail oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication and problem-solving skills Proven high guest service skills Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows Abilities Required: Ability to work in a fast-paced environment Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to follow established dress code policies and practice good personal hygiene Ability to speak in a clear, concise and pleasant voice Ability to retain large amounts of information regarding the property and its amenities Ability to read and write English REQUIRED TRAINING Treasure Island guest service training Marketing Operations systems (including casino management and promotions) Telephone Etiquette Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to walk, stand and/or sit for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel, stoop and twist Must be able to push, pull and grasp objects occasionally Must have the ability to independently lift up to 25 pounds occasionally Must be able to perform repetitive hand and wrist motions WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact