How to hire a complaint evaluation officer

How to hire a complaint evaluation officer, step by step

Here's a step-by-step complaint evaluation officer hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a complaint evaluation officer job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new complaint evaluation officer
• Step 8: Go through the hiring process checklist

Post a complaint evaluation officer job for free, promote it for a fee

Post free

1. Identify your hiring needs

   Before you post your complaint evaluation officer job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a complaint evaluation officer for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect complaint evaluation officer also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of complaint evaluation officer salaries for various roles:

   Type of Complaint Evaluation Officer	Description	Hourly rate
   Complaint Evaluation Officer	Police officers protect lives and property. Detectives and criminal investigators, who are sometimes called agents or special agents, gather facts and collect evidence of possible crimes.	$11-58
   Military Police	Military police officers act as peacekeepers and soldiers within a community. They have more complicated duties and responsibilities than their civilian counterparts, which include enforcing military law and regulations, responding to emergency situations, and investigating crimes or any illegal or suspicious activities... Show more	$12-32
   Patrol Sergeant	A Patrol Sergeant oversees and performs security operations on an assigned shift. They conduct vehicular patrol of an assigned area, investigate the scenes of accidents, and make arrests, when required.	$21-34

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Data Analysis
   • Program Monitoring
   • Data Quality
   • Data Collection Tools
   • Capacity Building
   • Data Collection Instruments
   • Evaluation System
   • Evaluation Tools
   • Technical Assistance
   • Project Monitoring
   • Performance Indicators
   • Health Programs
   • TB
   • Data Management

   Check all skills

   Responsibilities:

   • Evaluate, create, manage, resolve and respond to customer complaint cases/claims for damage or defective products using TrackWise.
   • Develop and coordinate required documentation for evaluation of systems to ensure logistics supportability goals are successfully accomplish.
   • Provide counsel and strategic planning for implementation of propose restructuring of campus ministry, achieving approval from board and constituency.
   • Prepare reports for internal use and FDA review.
   • Participate in annual certification training in EEO law.
   • Assess complaints against FDA and GHTF adverse event reportability criteria.

   More complaint evaluation officer duties

3. Make a budget

   Including a salary range in your complaint evaluation officer job description is one of the best ways to attract top talent. A complaint evaluation officer can vary based on:

   • Location. For example, complaint evaluation officers' average salary in arkansas is 64% less than in alaska.
   • Seniority. Entry-level complaint evaluation officers 80% less than senior-level complaint evaluation officers.
   • Certifications. A complaint evaluation officer with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a complaint evaluation officer's salary.

   Average complaint evaluation officer salary

   $54,115yearly

   $26.02 hourly rate

   ---

   Entry-level complaint evaluation officer salary

   $24,000 yearly salary

   Updated December 14, 2025

   Average complaint evaluation officer salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Maryland	$73,977	$36
   2	District of Columbia	$67,741	$33
   3	California	$67,155	$32
   4	Washington	$59,519	$29
   5	Georgia	$40,156	$19

   Average complaint evaluation officer salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Sanford Health	$166,941	$80.26	10
   2	Blue Shield of California	$88,415	$42.51	1
   3	Bill & Melinda Gates Foundation	$84,115	$40.44	9
   4	International Initiative for Impact Evaluation	$73,422	$35.30
   5	Johns Hopkins University	$71,306	$34.28	13
   6	BD	$65,693	$31.58
   7	GENERAL BOARD OF GLOBAL MINISTRIES	$54,038	$25.98

4. Writing a complaint evaluation officer job description

   A good complaint evaluation officer job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a complaint evaluation officer job description:

   Complaint evaluation officer job description example

   • Job Title: Psychologist.
   • Type: Part-time.
   • Location: San Diego, CA 92161

   Requirements & Skills:

   • Must be licensed to practice independently in the State of California.
   • Must at minimum hold a PhD in Psychology.
   • Must have expertise in clinical assessment as well as the assessment of normal personality characteristics relevant to personnel selection.
   • Must be trained in psychological evaluation of Police Officers, including assessment of clinical and normal personality characteristics relevant to police officer selection and retention.
   • Must have documented additional training in conducting peace officer examinations per POST guidelines (Psychological Evaluators List).

   Tasks, Duties & Responsibilities:

   The psychologist shall provide pre-employment psychological evaluations of all VA Police officers including VA police supervisors, training officers, detectives, chiefs, and deputy chiefs.

   The Pre-employment Psychology evaluation would focus on the functional requirements for the position of a VA Police officer, as well as suitability and stability for the role. As well as standardized interview and standardized objective psychological testing with symptom validity scales. At least two psychological tests must be administered. The psychological evaluation must also include exploration of substance abuse and symptoms of other mental health disorders that may be considered an impediment to effective functioning as a VA Police officer.

   The psychologist shall provide results/reports to the Occupational Health Physician at the listed VA Facilities within five (5) business days of evaluation. All results/reports shall be discussed with the Occupational Health Physician and mailed to each respective facility.

   Why choose Sanford Federal?

   You can take pride in working for a company dedicated to serving our government by providing the best, most cost-effective solutions for the US Government. Our work helps the US Government secure our nation, support the efforts of our military and intelligence communities, and provide lifesaving medical services to our soldiers, vets, and their families.

   Please submit your most up-to-date resume. Please be sure to highlight your relevant experience.

   Sanford Federal, Inc. is an equal opportunity employer and encourages all qualified candidates to apply.

   Powered by JazzHR

   sk SMp7zy74

   Copy this example

   

5. Post your job

   To find the right complaint evaluation officer for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with complaint evaluation officers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit complaint evaluation officers who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your complaint evaluation officer job on Zippia to find and recruit complaint evaluation officer candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting complaint evaluation officers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new complaint evaluation officer

   Once you've selected the best complaint evaluation officer candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new complaint evaluation officer. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a complaint evaluation officer?