Complaint evaluation officer jobs near me - 21 jobs

Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you. When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as: · A flexible hybrid work schedule (three days in the office, two days' work from home) · Full medical, dental, and vision coverage for both teammates AND family members · Competitive pay and performance incentives · A fun, mission-focused, and collaborative team environment A mission that matters is just the beginning, so if you're ready to get started, we're ready for you. The Wounded Warrior Project (WWP) Impact Evaluation Manager leads the strategy and execution of program evaluation within the Mission Data & Insights team. This role manages a team of impact evaluators and data analysts, guiding their work to generate actionable insights that inform program improvement and strategic decisions. The Impact Evaluation Manager fosters a culture of learning, performance, and collaboration, supporting WWP's mission to serve warriors and their families with integrity and impact. DUTIES & RESPONSIBILITIES Program Evaluation Leadership: Develop and oversee implementation of evaluation strategies and plans that assess program effectiveness, efficiency, and impact across the organization. Guide the design of mixed-methods evaluations and survey methodologies, incorporating both quantitative and qualitative data sources. Lead the development of KPIs and logic models that reflect program theory and strategic goals. Collaborate closely with peer leaders in warrior research and program data governance to ensure alignment in research priorities, data quality practices, and shared methodologies across the Mission Data & Insights function. Stakeholder Engagement and Collaboration: Translate complex evaluation findings into accessible, evidence-based insights that meet high standards of data quality and rigor, supporting continuous improvement. Collaborate with MD&I leaders and peer stakeholders through working groups and strategic initiatives to harmonize data standards, operationalize tools, and improve efficiency and consistency across the Mission Data & Insights team. Build and maintain collaborative relationships with internal departments and external partners to support data sharing, alignment, and impact communication. Data Monitoring and Reporting: Provide oversight for the development and use of survey tools, dashboards, and reporting systems that enhance organizational learning and decision-making. Partner across data governance, IT, and program teams to drive cross-functional alignment and integrate evaluation, research, and reporting practices into a cohesive data strategy. Review and approve evaluation reports and executive summaries to ensure stakeholder needs are met and align with organizational communication standards. Operational Management: Define team goals and individual objectives aligned with WWP's strategic priorities, while managing staff capacity and project pipelines to adapt to evolving organizational needs. Lead and develop a team of evaluation and data analysts through coaching, mentoring, performance feedback, and professional development. Oversee evaluation team operations, including adherence to timelines, budgets, and compliance with organizational procedures and data governance. Support strategic initiatives through evaluation planning, monitoring, and cross-functional coordination. Foster a positive, innovative, and collaborative team culture that encourages continuous learning, curiosity, and accountability. Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles. Other related duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES Advanced knowledge of program evaluation theories, performance measurement, logic modeling, and outcomes-based evaluation. Demonstrated leadership in managing professional staff and cross-functional teams, using strengths-based leadership principles to develop, motivate, and retain high-performing talent. Proficiency in evaluation and analytics tools, including Qualtrics, Power BI, CRM platforms (e.g., Salesforce), and statistical software for analysis and reporting. Proven ability to lead complex projects, make data-informed decisions, and adapt to changing priorities while maintaining high-quality work and meeting deadlines. Excellent written and verbal communication skills, with the ability to clearly convey complex information to both technical and non-technical audiences, anticipate stakeholder concerns, and respond with empathy and precision. Strong interpersonal, stakeholder engagement, and relationship-building skills, including the ability to ask critical questions, listen actively, and foster a customer-centric approach across teams. Expertise in data stewardship, including best practices for collecting, storing, managing, and sharing data to guide strategic initiatives. Exceptional documentation and reporting skills, with meticulous attention to detail and accuracy in data management processes. Creative and innovative thinker, with a strong analytical mindset and a curiosity to explore underlying trends, industry developments, and new technologies. Unequivocal commitment to the highest standards of personal and business ethics and conduct. Mission-driven, guided by core values, and a pleasure to work with. EXPERIENCE Requirements Seven years of experience in data analytics, program evaluation, or impact measurement, preferably within a nonprofit, healthcare, or social services organization. Five years of experience managing multi-method evaluations and presenting findings to senior leadership. Five years of experience handling and analyzing large, complex datasets in Excel, R, SAS, STATA, Python, or similar statistical tools. Three years of staff management experience. Preferences Five years of experience in a nonprofit setting or working with military- or veteran-focused organizations. Experience applying advanced analytical methods, including machine learning, for predictive and prescriptive modeling. Experience leading strategic evaluations tied to organizational planning or scaling. EDUCATION Requirements Master's degree in statistics, public health, social sciences, business, data science, or related field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree. Preferences None. CERTIFICATIONS & LICENSURE Requirements Ability to obtain ASIST Certification within 1 year of hire. Preferences Certifications in evaluation, project management, or data analytics (e.g., CES, PMP, Qualtrics, Salesforce, Power BI). ASIST Certification. WORK ENVIRONMENT/PHYSICAL DEMANDS General office environment; temperature controlled. Up to 25% travel. We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program and Bereavement Leave. For Chicago, Illinois Applicants: The estimated hiring range for this position is between $120,556 - 150,696 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. *ca-ll #LI-HYBRID Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law. Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."