Top Complaint Evaluation Officer Skills

Below we've compiled a list of the most important skills for a Complaint Evaluation Officer. We ranked the top skills based on the percentage of Complaint Evaluation Officer resumes they appeared on. For example, 17.4% of Complaint Evaluation Officer resumes contained Data Collection as a skill. Let's find out what skills a Complaint Evaluation Officer actually needs in order to be successful in the workplace.

The six most common skills found on Complaint Evaluation Officer resumes in 2020. Read below to see the full list.

1. Data Collection

high Demand
Here's how Data Collection is used in Complaint Evaluation Officer jobs:
  • Conducted site visits to sub-recipients to support data collection; an direct provision of technical assistance.
  • Designed program evaluation for WDMI, including logic model development, identification of key evaluation questions, data collection and analysis.
  • Assisted members of the PublicHealth Department in compiling and analyzing existing data and making recommendations about future data collection efforts.
  • Developed and managed regulatory-compliance data collection for 50 live funded projects and 25 in-development projects.
  • Supervised staff and MSW research students in data collection and analysis Dissemination of research findings to staff and administrators
  • Implemented division-wide quality management program including training, monitoring, auditing and data collection.

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2. Data Analysis

high Demand
Here's how Data Analysis is used in Complaint Evaluation Officer jobs:
  • Performed data collection, data analysis, and data interpretation to support project evaluation.
  • Supervised the data collection and done data analysis and Prepared state level report.
  • Extended and maintained a suite of scientific data analysis tools.
  • Created, validated, and implemented quality systems data analysis tools throughout the organization and trained staff as appropriate.
  • Produced high quality user friendly reports and data analysis for multiple internal and external stakeholders and audiences.
  • Participated in ongoing decisions regarding study design, data collection, data analysis, and methodology.

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3. Capacity Building

high Demand
Here's how Capacity Building is used in Complaint Evaluation Officer jobs:
  • Provided technical supports to the affected civil society organizations for institutional capacity building.
  • Strengthened capacity building in financial management and program quality, and made operational recommendations.
  • Engaged in the identification and recruitment of food assistance staff, ensured proper training and developed capacity building for commodity staff.
  • Facilitated the capacity building of CatholicRelief Services (CRS) Partners on documentation of received food.
  • Managed training and capacity building for ICAP-NG staff and local partners in specific program areas.
  • Developed capacity building and facilitation series to support program teams to better monitor and evaluate their program components

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4. Evaluation Activities

high Demand
Here's how Evaluation Activities is used in Complaint Evaluation Officer jobs:
  • Designed and planned all monitoring and evaluation activities in consultation with partners in the district.
  • Developed all aspects of field evaluation activities for technical teams.
  • Coordinated with various program partners to execute evaluation activities.

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5. Evaluation System

high Demand
Here's how Evaluation System is used in Complaint Evaluation Officer jobs:
  • Designed Monitoring and Evaluation Systems and Training Modules.
  • Designed and managed an ongoing program evaluation system for an educational enrichment program focused on helping low-income youth get into college.
  • Trained claim reps and defense counsel in mechanized evaluation system.
  • Established and implemented benefit monitoring and evaluation system; o Revised gender-disaggregated indicators and included in the M&E system.

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6. Resolution Officer

high Demand
Here's how Resolution Officer is used in Complaint Evaluation Officer jobs:
  • Performed duties of a Complaints Resolution Officer by resolving issues for special needs customers.

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7. HIV

high Demand
Here's how HIV is used in Complaint Evaluation Officer jobs:
  • Developed a system of staff communication that ensured proper implementation of project plans and comprehensive HIV intervention.
  • Provided technical support for HIV monitoring and evaluation projects.
  • Presented HIV-AIDS awareness policies to target populations.
  • Provided statistical and evaluation analyses of agency services targeting HIV-positive minority populations.
  • Generated and organized HIV education and substance abuse programs for Health care professionals in Brooklyn, Queens, and Staten Island.
  • Partnered with HIV Prevention and AIDS Drug Assistance Coordinators to develop educational materials for targeted demographics and updated the program website.

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8. Baseline Survey

high Demand
Here's how Baseline Survey is used in Complaint Evaluation Officer jobs:
  • Conducted Baseline Surveys to set benchmarks for monitoring and evaluation of child centered child related and project.

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9. Evaluation Tools

high Demand
Here's how Evaluation Tools is used in Complaint Evaluation Officer jobs:
  • Developed the evaluation tools/instruments for both qualitative and quantitative evaluation.
  • Developed and implemented evaluation tools and plan for the organization, including surveys and focus groups.
  • Developed evaluation tools, surveys and databases for data collection.
  • Designed pre and post training evaluation tools to measure the knowledge transfer of teachers trained under the In-service Teacher Training component.

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10. Technical Assistance

average Demand
Here's how Technical Assistance is used in Complaint Evaluation Officer jobs:
  • Managed the organizational development technical assistance projects for health organizations and municipalities in Latin America and Africa.
  • Compiled evaluation report including logic model, evaluation findings matrix and detailed recommendations to improve technical assistance and program support.
  • Provided technical assistance to grantees by identifying best practices and sharing resources aimed at performance improvement.
  • Provided administrative and technical assistance in the GPH-MC activities, including the implementation of its activities/projects.
  • Provided technical assistance to governments, communities, foundations and individual agencies that are implementing evidence-based programs and practices.
  • Composed detailed Technical Assistance and Monitoring Reports reflecting findings and recommendations.

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11. Program Staff

average Demand
Here's how Program Staff is used in Complaint Evaluation Officer jobs:
  • Created a logic model for the course based on Rebound Program staff perspectives and literature review.
  • Targeted interviewing with program staff, utility customers, and trade allies.
  • Facilitated data trainings for over 150 program staff and implemented an accountability system.

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12. Annual Reports

average Demand
Here's how Annual Reports is used in Complaint Evaluation Officer jobs:
  • Conducted compilation of progress reports ( monthly, semi - annual and annual reports ) and submission to CDC Zambian office
  • Submitted monthly, quarterly, and annual reports.

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13. Health Programs

average Demand
Here's how Health Programs is used in Complaint Evaluation Officer jobs:
  • Reviewed gender integrated health programs in low and middle income countries and made recommendations.

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14. Officer Evaluation Reports

average Demand
Here's how Officer Evaluation Reports is used in Complaint Evaluation Officer jobs:
  • Designed a database to help track the Officer Evaluation Reports for the 135 officers in the Group.
  • Ranked top 10% out of all Officers on battalion staff on Officer Evaluation Reports.
  • Reviewed Officer Evaluation Reports (OER's) and processed new officers into system.

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15. Ngos

average Demand
Here's how Ngos is used in Complaint Evaluation Officer jobs:
  • Served as a link between ADRA Ghana and Government agencies, other NGOs for implementation of community development programs.
  • Facilitated and interpreted materials between NGOs and donors (English/French).
  • Liaised with internal partners, Mexican government representatives, local NGOs and state officials to design and conduct an impact evaluation.
  • Monitored and evaluated projects and proposals supporting NGOs, small business and independent media.
  • Provided project leadership in technical support for the research team and other NGOs.
  • Identified and developed local partner NGOs/CBOs and enhanced program sustainability.

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16. Evaluation Plan

average Demand
Here's how Evaluation Plan is used in Complaint Evaluation Officer jobs:
  • Determined employee schedules regarding maximum workforce performance, developed evaluation plans, methods, and procedures.
  • Led the development of monitoring and evaluation plans for proposals eventually awarded by USAID.
  • Initiated program evaluation plan for nationwide career development program by developing strategy, presenting to leadership, and earning budgetary support.
  • Coordinated other evaluation projects, developed evaluation plans for grant proposals, and supervised consultants conducting evaluation projects.
  • Developed and implemented program evaluation plans.
  • Developed a comprehensive evaluation plan for a non-profit that aims to bring excess consumable food to those in need, instantly.

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17. Evaluation Program

average Demand
Here's how Evaluation Program is used in Complaint Evaluation Officer jobs:
  • Administered the standards and evaluation program for space organization.
  • Initiated Standardization and Evaluation program, which evaluated over 80 assigned personnel on readiness through written, oral and performance testing.
  • Administered 18+ standardization / evaluation programs covering 1,300 aircrew members in numerous groups worldwide and flying nine aircraft variants.
  • Supervised department standardization and evaluation program with responsibility for 130+ personnel in seven diverse aircrew specialties.

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18. Project Implementation

average Demand
Here's how Project Implementation is used in Complaint Evaluation Officer jobs:
  • Developed common project implementation structure between two governance and decentralization projects (AGI project and Provincial Governance Strengthening Program).
  • Established a monitoring and evaluation system, including feedback mechanism to ensure and facilitate project implementation.
  • Monitored project implementation to ensure compliance with federal, state and sponsor regulations.
  • Conducted four field visits to monitor project implementation at provincial level and provided guidance to provincial staff.
  • Worked on project implementation to improve the capabilities of women in remote villages.
  • Deigned HIV/AIDS mainstreaming plan, managed project implementation, monitoring and evaluation.

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19. Data Base

average Demand
Here's how Data Base is used in Complaint Evaluation Officer jobs:
  • Developed data base and data analyzation templates.

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20. Project Activities

low Demand
Here's how Project Activities is used in Complaint Evaluation Officer jobs:
  • Liaised with stakeholders including Afghan government, national and international organizations to ensure smooth running of all project activities.
  • Monitored and evaluated project activities, updated project-tracking databases and oversaw Jakarta office budget, expenses and payroll.
  • Monitored and evaluated the planned project activities.
  • Monitored the project activities implemented by over 13 institutions composed of federal and regional governmental agencies, research institutions and universities.
  • Monitored project activities and compiled and submitted monthly, quarterly and annual reports to the Program officer.
  • Evaluated project activities and provided feedback to grant management on issues and concerns of technical units.

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21. Project Staff

low Demand
Here's how Project Staff is used in Complaint Evaluation Officer jobs:
  • Trained up project staff for social mobilization, awareness building, communication, process monitoring, 8.
  • Played effective team building that helped different project staff in building skills to the effectiveness and productivity of the project.
  • Developed Terms of Reference (ToR) and supported the recruitment of 11 project staff.
  • Defined project tasks and coordinated the activities of Project Staff.
  • Recruited project staff and consultants.
  • Monitored project performance, liaising with overseas project staff and HQ personnel to track the progress of key milestones and deliverables.

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22. Logistics

low Demand
Here's how Logistics is used in Complaint Evaluation Officer jobs:
  • Developed and coordinated required documentation for evaluation of systems to ensure logistics supportability goals were successfully accomplished.
  • Performed analyses and reviews on Services Acquisition-Logistics Life Cycle Management functions for military hardware weapons systems in the following elements:1.
  • Established and maintained appropriate systems to monitor, evaluate and report on all operational activities including logistics and program implementation.
  • Established and maintained appropriate systems to monitor evaluate and report on all operational activities including logistics and program implementation.
  • Initiated an acquisition reform effort to re-align software management and development for an integrated logistics concept.
  • Performed analysis on logistics support strategies comparing organics, contractor and performance-based contract proposal.

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23. Project Site

low Demand
Here's how Project Site is used in Complaint Evaluation Officer jobs:
  • Developed training materials and organized experts to educate and train local officers in the selection of project sites.
  • Participated/facilitated biannual IDA supervision mission to project sites (as a resource person and translator).

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24. TB

low Demand
Here's how TB is used in Complaint Evaluation Officer jobs:
  • Organized and carried out periodic reviews of the National TB Control Programme based on the aspirations of the NTCP Strategic Plan.
  • Investigated outbreaks of infectious diseases and prevented it spreading any further 6.
  • Evaluated the Tuberculosis Health Center and Community DOTS Project Identified gaps and documented key project achievements in TB case management and control

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25. Management Information System

low Demand
Here's how Management Information System is used in Complaint Evaluation Officer jobs:
  • Provided training for Computerized Management Information System.

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26. Quantitative Data

low Demand
Here's how Quantitative Data is used in Complaint Evaluation Officer jobs:
  • Designed Access database for evaluating quantitative data on center participation.
  • Collected and analyzed both qualitative and quantitative data.

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27. Program Activities

low Demand
Here's how Program Activities is used in Complaint Evaluation Officer jobs:
  • Administered and monitored the operation of program activities following federal and state guidelines.
  • Developed and monitored program activities and their progress and efficacy.
  • Participated in development of special projects regarding program activities.
  • Provided day-to-day management of all program activities.
  • Traveled to Azerbaijan with the DTRA CM and staff to review program activities with Government of Azerbaijan representatives.
  • Served as liaison for coordination of program activities with program partners' request,.

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28. World Bank

low Demand
Here's how World Bank is used in Complaint Evaluation Officer jobs:
  • Co-designed and implemented other World Bank projects such as Cotton project, Eco-regional humid forest REDD project.
  • Co-designed, implemented, monitored World Bank project related to "Protecting and promoting natural resources within Protected Area".
  • Reported and presented findings to World Bank and other stakeholder organizations.
  • Prepared Implementation Completion and Result (ICR) report for Afghanistan Food Crisis Response Project for World Bank.

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29. Narrative Reports

low Demand
Here's how Narrative Reports is used in Complaint Evaluation Officer jobs:
  • Involved in the preparation of PEPFAR annual program report and GF monthly narrative reports.

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30. DOD

low Demand
Here's how DOD is used in Complaint Evaluation Officer jobs:
  • Provided specialized assistance, administrative counseling and individualized guidance concerning the DOD Disability Evaluation System.
  • Accelerated delivery of prototypes for testing by securing critical funding from multiple DoD agencies.
  • Ensured operational and system requirements adhered to DoD acquisition regulations.
  • Used various DoD databases is support of Logistical Security Operations.
  • Researched, wrote, and staffed classified technical reports directly impacting DoD strategic planning, training, and global combat operations.
  • Collaborated with command Chief Information Officers to ensure Theater architectures met DoD, Joint, DA and operational and doctrinal standards.

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31. Powerpoint

low Demand
Here's how Powerpoint is used in Complaint Evaluation Officer jobs:
  • Prepared presentation and presented ideas through PowerPoint and excel.
  • Prepared and distributed project documentation to institutions and individuals, utilizing Word, Excel, and PowerPoint.
  • Exhibited excellent written communications skills in the form of PowerPoint presentations and information briefs for various levels of management.
  • Used Microsoft PowerPoint to create USAID Summer Seminar Series presentation templates and developed presentations for uniformity.
  • Created PowerPoint presentations for Management, Superintendents and Commanders.
  • Used Word, PowerPoint, Outlook, and Excel to prepare documents, slides, email, and spreadsheets.

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32. EEO

low Demand
Here's how EEO is used in Complaint Evaluation Officer jobs:
  • Reported to various Analysts at the National EEO Investigations Service Office for the United States Postal Service.
  • Applied clear understanding of EEO rights, Title VII, section 1983 to postal workers.
  • Participated in annual certification training in EEO law.
  • Certified USPS EEO Complaints Investigator through the EEOC.

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33. Health Facilities

low Demand
Here's how Health Facilities is used in Complaint Evaluation Officer jobs:
  • Purchased, inventoried and distributed essential medicines and equipment to the health facilities.
  • Conducted the monthly supportive supervision and performance assessment activities to all health facilities and communities in the district.

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20 Most Common Skill For A Complaint Evaluation Officer

Data Collection19.2%
Data Analysis15%
Capacity Building12.9%
Evaluation Activities11.3%
Evaluation System4.7%
Resolution Officer4.4%
HIV4.2%
Baseline Survey4%

Typical Skill-Sets Required For A Complaint Evaluation Officer

RankSkillPercentage of ResumesPercentage
1
1
Data Collection
Data Collection
17.4%
17.4%
2
2
Data Analysis
Data Analysis
13.6%
13.6%
3
3
Capacity Building
Capacity Building
11.7%
11.7%
4
4
Evaluation Activities
Evaluation Activities
10.2%
10.2%
5
5
Evaluation System
Evaluation System
4.3%
4.3%
6
6
Resolution Officer
Resolution Officer
4%
4%
7
7
HIV
HIV
3.8%
3.8%
8
8
Baseline Survey
Baseline Survey
3.6%
3.6%
9
9
Evaluation Tools
Evaluation Tools
3.2%
3.2%
10
10
Technical Assistance
Technical Assistance
2.7%
2.7%
11
11
Program Staff
Program Staff
2.1%
2.1%
12
12
Annual Reports
Annual Reports
1.9%
1.9%
13
13
Health Programs
Health Programs
1.7%
1.7%
14
14
Officer Evaluation Reports
Officer Evaluation Reports
1.7%
1.7%
15
15
Ngos
Ngos
1.6%
1.6%
16
16
Evaluation Plan
Evaluation Plan
1.6%
1.6%
17
17
Evaluation Program
Evaluation Program
1.5%
1.5%
18
18
Project Implementation
Project Implementation
1.5%
1.5%
19
19
Data Base
Data Base
1.4%
1.4%
20
20
Project Activities
Project Activities
1.3%
1.3%
21
21
Project Staff
Project Staff
1%
1%
22
22
Logistics
Logistics
1%
1%
23
23
Project Site
Project Site
0.9%
0.9%
24
24
TB
TB
0.9%
0.9%
25
25
Management Information System
Management Information System
0.7%
0.7%
26
26
Quantitative Data
Quantitative Data
0.7%
0.7%
27
27
Program Activities
Program Activities
0.7%
0.7%
28
28
World Bank
World Bank
0.6%
0.6%
29
29
Narrative Reports
Narrative Reports
0.6%
0.6%
30
30
DOD
DOD
0.6%
0.6%
31
31
Powerpoint
Powerpoint
0.6%
0.6%
32
32
EEO
EEO
0.5%
0.5%
33
33
Health Facilities
Health Facilities
0.5%
0.5%

16,056 Complaint Evaluation Officer Jobs

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