What does a complaint evaluation officer do?
Complaint evaluation officer responsibilities
Here are examples of responsibilities from real complaint evaluation officer resumes:
- Evaluate, create, manage, resolve and respond to customer complaint cases/claims for damage or defective products using TrackWise.
- Develop and coordinate required documentation for evaluation of systems to ensure logistics supportability goals are successfully accomplish.
- Provide counsel and strategic planning for implementation of propose restructuring of campus ministry, achieving approval from board and constituency.
- Prepare reports for internal use and FDA review.
- Participate in annual certification training in EEO law.
- Assess complaints against FDA and GHTF adverse event reportability criteria.
- Used deviation management, CAPA, trending, metrics and cross functional teams to improve product quality.
- Prepare presentation and present ideas through PowerPoint and excel.
- Establish and maintain appropriate systems to monitor, evaluate and report on all operational activities including logistics and program implementation.
- Conduct interviews, record depositions, interrogatories, and sworn statements.
Complaint evaluation officer skills and personality traits
We calculated that 19% of Complaint Evaluation Officers are proficient in Data Analysis, Program Monitoring, and Data Quality. They’re also known for soft skills such as Empathy, Good judgment, and Leadership skills.
We break down the percentage of Complaint Evaluation Officers that have these skills listed on their resume here:
- Data Analysis, 19%
Performed data collection, data analysis, and data interpretation to support project evaluation.
- Program Monitoring, 16%
Develop and maintain program monitoring and reporting system.
- Data Quality, 13%
Conduct data quality assurance activities.
- Data Collection Tools, 10%
Involved in development of Early Infant diagnosis data collection tools, pharmacy tools & revision of the National PMTCT tools.
- Capacity Building, 10%
Conduct outreach activities and provide capacity building assistance to existing and prospective grantees.
- Data Collection Instruments, 5%
Design questionnaires and other data collection instruments to monitor program performance and progress toward meeting grant requirements.
"data analysis," "program monitoring," and "data quality" are among the most common skills that complaint evaluation officers use at work. You can find even more complaint evaluation officer responsibilities below, including:
Empathy. The most essential soft skill for a complaint evaluation officer to carry out their responsibilities is empathy. This skill is important for the role because "police officers need to understand the perspectives of a variety of people in their jurisdiction and be willing to help the public." Additionally, a complaint evaluation officer resume shows how their duties depend on empathy: "design analytic strategy based on an understanding of business objectives, research techniques, brand knowledge, and prior research. "
Good judgment. Another essential skill to perform complaint evaluation officer duties is good judgment. Complaint evaluation officers responsibilities require that "police and detectives must be able to determine the best way to solve an array of problems." Complaint evaluation officers also use good judgment in their role according to a real resume snippet: "assisted community based organizations and community groups in preparing hiv/aids project proposals and in establishing good rapport with funding agencies. "
Leadership skills. This is an important skill for complaint evaluation officers to perform their duties. For an example of how complaint evaluation officer responsibilities depend on this skill, consider that "police officers must be comfortable with being a highly visible member of their community, as the public looks to them for help in emergencies." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a complaint evaluation officer: "consulted on learning management system, leadership classes, and assessment tools. ".
Physical strength. For certain complaint evaluation officer responsibilities to be completed, the job requires competence in "physical strength." The day-to-day duties of a complaint evaluation officer rely on this skill, as "police officers must be strong enough to physically apprehend suspects and to assist people in precarious situations." For example, this snippet was taken directly from a resume about how this skill applies to what complaint evaluation officers do: "assisted agencies in developing and/or strengthening a self-evaluation process to better assess outcomes achieved with families and children. "
Communication skills. Another crucial skill for a complaint evaluation officer to carry out their responsibilities is "communication skills." A big part of what complaint evaluation officers relies on this skill, since "police and detectives must be able to speak with people and to express details in writing about an incident." How this skill relates to complaint evaluation officer duties can be seen in an example from a complaint evaluation officer resume snippet: "managed advance planning and architecture development for the transformational communications development and acquisition, an $8 billion dod program. "
The three companies that hire the most complaint evaluation officers are:
- Johns Hopkins University4 complaint evaluation officers jobs
- BD1 complaint evaluation officers jobs
- Sanford Health1 complaint evaluation officers jobs
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Compare different complaint evaluation officers
Complaint evaluation officer vs. Patrolman
Military police officers act as peacekeepers and soldiers within a community. They have more complicated duties and responsibilities than their civilian counterparts, which include enforcing military law and regulations, responding to emergency situations, and investigating crimes or any illegal or suspicious activities. In addition, military police officers may perform various police tasks in certain areas and assist local police officers in maintaining peace and order. They are also expected to conduct training for foreign police forces and prevent crimes.
These skill sets are where the common ground ends though. The responsibilities of a complaint evaluation officer are more likely to require skills like "data analysis," "program monitoring," "data quality," and "pmp." On the other hand, a job as a patrolman requires skills like "patrol," "law enforcement," "public safety," and "non-emergency calls." As you can see, what employees do in each career varies considerably.
On average, patrolmen reach lower levels of education than complaint evaluation officers. Patrolmen are 13.4% less likely to earn a Master's Degree and 2.7% less likely to graduate with a Doctoral Degree.Complaint evaluation officer vs. Military police
A Patrol Sergeant oversees and performs security operations on an assigned shift. They conduct vehicular patrol of an assigned area, investigate the scenes of accidents, and make arrests, when required.
In addition to the difference in salary, there are some other key differences worth noting. For example, complaint evaluation officer responsibilities are more likely to require skills like "data analysis," "program monitoring," "data quality," and "pmp." Meanwhile, a military police has duties that require skills in areas such as "patrol," "public safety," "emergency situations," and "combat." These differences highlight just how different the day-to-day in each role looks.
In general, military polices achieve lower levels of education than complaint evaluation officers. They're 14.8% less likely to obtain a Master's Degree while being 2.7% less likely to earn a Doctoral Degree.Complaint evaluation officer vs. Patrol sergeant
A ranger is responsible for protecting and conserving natural resources and environmental conditions. Rangers coordinate with environmental institutions and landowners to identify land conservation strategies to prevent destructible threats of wildfires and calamities. They also monitor the operations within the forests and parks, evaluating efficient development through scientific methodologies and research studies. A ranger creates reports of cost estimates for conservation efforts, authorizing various land operations upon inspection to mitigate the risks of pollution and other hazardous circumstances.
The required skills of the two careers differ considerably. For example, complaint evaluation officers are more likely to have skills like "data analysis," "program monitoring," "data quality," and "pmp." But a patrol sergeant is more likely to have skills like "patrol," "law enforcement agencies," "public safety," and "personnel problems."
When it comes to education, patrol sergeants tend to earn lower degree levels compared to complaint evaluation officers. In fact, they're 10.1% less likely to earn a Master's Degree, and 2.4% less likely to graduate with a Doctoral Degree.Complaint evaluation officer vs. Ranger
Types of complaint evaluation officer
Updated January 8, 2025
