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Complaint evaluation supervisor skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical complaint evaluation supervisor skills. We ranked the top skills for complaint evaluation supervisors based on the percentage of resumes they appeared on. For example, 20.7% of complaint evaluation supervisor resumes contained customer complaints as a skill. Continue reading to find out what skills a complaint evaluation supervisor needs to be successful in the workplace.

15 complaint evaluation supervisor skills for your resume and career

1. Customer Complaints

Here's how complaint evaluation supervisors use customer complaints:

Transcribe customer complaints that come in via phone, email, text, or through customer service avenues.
Promoted to a supervisory role which included deescalating customer complaints and assisting agents with questions regarding standards of operation.

2. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how complaint evaluation supervisors use performance evaluations:

Administered the employee promotion and performance evaluation process.
Conducted annual employee performance evaluation.

3. FDA

The Food and Drug Administration (FDA) is a division of the US Department of Health and Human Services that regulates the production and sale of food, pharmaceutical products, medical equipment, and other consumer goods, as well as veterinary medicine. The FDA is now in charge of overseeing the manufacture of products like vaccines, allergy treatments, and beauty products.

Here's how complaint evaluation supervisors use fda:

Assessed device complains and filed according to FDA, MDD, PMDA and EMBARGO regulations.
Interacted with FDA as required when additional information was required SOP development: Complaint handling process and ASR Quality Process.

4. Appeals

Here's how complaint evaluation supervisors use appeals:

Developed a regional policy for provider administrative appeals.
Responded to members and agencies within the time frames set by the Appeals and Complaints, Policies and Procedures.

5. IFSP

Here's how complaint evaluation supervisors use ifsp:

Represented evaluations team at IFSP meetings.

6. Statistical Analysis

Here's how complaint evaluation supervisors use statistical analysis:

Conduct monthly statistical analysis to Vice Presidents and General Manager for overall business health scope.
Provided statistical analysis of consumer data by creating SAS programs.

7. Performance Measures

Here's how complaint evaluation supervisors use performance measures:

Managed to performance measures and standards and coached team/individuals to take appropriate action.

8. Complaint Data

Here's how complaint evaluation supervisors use complaint data:

Assure accurate completion of complaint data through review and approval of files through the TrackWise database.
Authored investigation reports using complaint data; determined effectiveness of corrective actions and maintained complaint related documentation.

9. SAS

SAS stands for Statistical Analysis System which is a Statistical Software designed by SAS institute. This software enables users to perform advanced analytics and queries related to data analytics and predictive analysis. It can retrieve data from different sources and perform statistical analysis on it.

Here's how complaint evaluation supervisors use sas:

Attended voluntary SAS programming classes to further knowledge of survey center operations.

10. Training Programs

Here's how complaint evaluation supervisors use training programs:

Recognized trends and recommend/initiate changes to training programs and directives; maintained current operations stayed up to date with changing requirements.
Led technology-training programs, authored lesson plans, and sustained Train-The-Trainers program oversight, including implementation of 6-month competency based appraisals.

11. Front Desk

Here's how complaint evaluation supervisors use front desk:

Assisted other branches as needed with front desk coverage and Job Fairs.
Front Desk coverage and receptionist duties as required by branch.

12. CAPA

Here's how complaint evaluation supervisors use capa:

Investigated root causes of complaints and recommended corrective actions, ensuring their implementation (CAPA Database).
Used deviation management, CAPA, trending, metrics and cross functional teams to improve product quality.

13. State Regulations

State regulations are the rules made by the state authorities under a specific Act. When a government intervenes in the private market to implements policies, they are known as state regulations. These policies help in achieving the economic, political, and social targets which might not be able to achieve otherwise.

Here's how complaint evaluation supervisors use state regulations:

Audit all offices to insure compliance with State regulations, Corporate protocols, growth initiatives and loss prevention.
Confirmed adherence to all building codes and City and State regulations.

14. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how complaint evaluation supervisors use oversight:

Provided training oversight and enforced high standards of personal conduct and job performance.

15. Trend Analysis

Trend Analysis is the process of studying large chunks of data to predict a future outcome. Experts use trend analysis to identify if performing any task can be hazardous in the health and safety industry. The process could also determine the benefits and downsides of action in any work industry. If a process has been fruitful in the past, the company can follow it to increase success chances.

Here's how complaint evaluation supervisors use trend analysis:

Ensured team members accurately utilized tracking tool to ensure reporting consistency and trend analysis.

What skills help Complaint Evaluation Supervisors find jobs?

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List of complaint evaluation supervisor skills to add to your resume

The most important skills for a complaint evaluation supervisor resume and required skills for a complaint evaluation supervisor to have include:

Customer Complaints
Performance Evaluations
FDA
Appeals
IFSP
Statistical Analysis

Performance Measures
Complaint Data
SAS
Training Programs
Front Desk
CAPA

State Regulations
Oversight
Trend Analysis
Medicaid
MDR

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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