How To Become A Complaint Investigations Officer: What It Is and Career Path

What is a complaint investigations officer and how to become one

Updated January 8, 2025

3 min read

There is more than meets the eye when it comes to being a complaint investigations officer. For example, did you know that they make an average of $32.4 an hour? That's $67,383 a year! Between 2018 and 2028, the career is expected to grow -4% and produce -105,300 job opportunities across the U.S.

ScoreComplaint Investigations OfficerUS Average

Salary

5.3

Avg. Salary $67,383

Avg. Salary $59,228

Stability level

7.6

Growth rate -4%

Growth rate 0.3%

Diversity

3.9

Race

American Indian and Alaska Native 0.83%

Asian 8.30%

Black or African American 9.27%

Hispanic or Latino 15.87%

Unknown 4.48%

White 61.25%

Gender

female 58.90%

male 41.10%

Age - 46

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 46

Stress level

7.6

Stress level is high

7.1 - high

Complexity level

8.1

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

Key steps to become a complaint investigations officer

Explore complaint investigations officer education requirements

Most common complaint investigations officer degrees

Bachelor's

60.5 %

Associate

13.2 %

Master's

12.3 %

Start to develop specific complaint investigations officer skills

Skills	Percentages
FDA	13.51%
Customer Complaints	12.83%
Investigation Process	10.28%
ISO	9.98%
Complaint Data	8.96%

Complete relevant complaint investigations officer training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New complaint investigations officers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a complaint investigations officer based on U.S. Bureau of Labor Statistics data and data from real complaint investigations officer resumes.

Research complaint investigations officer duties and responsibilities

Coordinate, oversee and manage the repetitive patient documentation and medical necessity process for all patients meeting the repetitive patient description.
Participate in CAPA processes and conduct root cause analysis.
Coordinate, oversee and manage the repetitive patient documentation and medical necessity process for all patients meeting the repetitive patient description.
Perform administration for SQL server database.

Prepare your complaint investigations officer resume

When your background is strong enough, you can start writing your complaint investigations officer resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a complaint investigations officer resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable complaint investigations officer resume templates

Build a professional complaint investigations officer resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your complaint investigations officer resume.