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Become A Complaint Investigations Officer

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Working As A Complaint Investigations Officer

  • Getting Information
  • Identifying Objects, Actions, and Events
  • Documenting/Recording Information
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Mostly Sitting

  • Make Decisions

  • Stressful

  • $80,875

    Average Salary

What Does A Complaint Investigations Officer Do At Pfizer

* Conduct complaint investigations for defects reported against product released from the site.
* Facilitate cross functional partnerships within Production, Incoming Quality, Chemistry, Microbiology, Engineering, Validation, and other plant personnel to complete the investigation.
* Conduct personnel interviews and system reviews.
* Act as an unbiased investigator with questions surrounding the specific issue.
* Evaluate corrective actions in regards to trends.
* Identify and implement preventive actions to eliminate the potential for non-conformities to occur.
* Perform follow-up activities to coordinate the completion of corrective and/or preventive actions.
* Perform effectiveness checks for investigations.
* Remain current in regulatory expectations and industry practices regarding investigations and CAPA

What Does A Complaint Investigations Officer Do At Agilent Technologies, Inc.

* EU, FDA and ROW Complaint Investigation compliance, health hazard evaluation, medical device reporting, and post market surveillance of human, oncology and prenatal next generation sequencing products.
* Complaint investigation of assays involves microarrays, reagents, instruments, and software.
* Evaluate all incoming complaints (internal or external) to determine the level of investigation required and any reporting to regulated bodies and field.
* Trend and evaluate systemic issues and perform root cause analysis, corrective actions and preventive action (CAPA) for complaints, as necessary.
* Perform health hazard evaluation and risk assessment and determine and document for any recalls, field corrections and medical device reporting.
* Develop effective testing parameters to understand the root cause of the complaint using input from the customer and internal SOPs.
* Maintain customer complaint documentation including complaint details, product return information as per the regulatory requirements.
* Communicate with marketing, R&D; and operations personnel during the course of the investigation of customer complaints
* Manage interdepartmental/global teams to investigate and correct the root cause of all verified complaints through the established CAPA system.
* Record complete and accurate findings regarding each complaint investigation, including the conclusion and any corrective action required.
* Communicate findings to technical services and management in concise summary formats.
* Determine the regulatory reporting requirements for each complaint and prepare the necessary reporting documentation for submission to regulatory agencies.
* These reports include Medical Device Reports, Vigilance Reports, Canadian Problem Reports, etc.
* Monitor MedWatch for any unreported claims and evaluate the need for an investigation.
* Track, compile, and report on complaint metrics.
* Qualifications
* Bachelors or Master’s degree in Biological Sciences or equivalent (BioInformatics, Chemistry or Bio
* Chemistry is a plus)
* to 5 years of laboratory bench work experience
* This is an advanced level hire.
* Up to 5% travel may be required.
* Familiarity with ISO 13485, ISO 17025 and QSR quality management system requirements and IVD products.
* Proficient in Microarray testing, biological reagent testing, data analysis and workflow troubleshooting including instrumentation,
* arrays and biological materials.
* Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer.
* We value diversity at all levels.
* All individuals, regardless of personal characteristics, are encouraged to apply.
* All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
* For more information about equal employment opportunity protections, please view the ‘EEO is the Law’ poster available here:
* https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf,
* https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
* Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities.
* If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please contact
* US and Canada only) or email job_posting@agilent.com.
* EOE AA M/F/Vet/Disability
* Date Posted:
* Jan/18
* Requisition:
* Job Title:
* Regulated Products Complaint Investigator
* Business:
* Diagnostics and Genomics Group
* Job Category:
* Quality/Regulatory
* Job Sub
* Category:
* Quality
* Region:
* Americas
* Country or Area:
* United States
* State/Province:
* California
* Town/City:
* Santa Clara
* Shift:
* Day Job
* Job Type

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How To Become A Complaint Investigations Officer

Private detectives and investigators typically need several years of work experience in law enforcement or the military. Workers must also have a high school diploma, and the vast majority of states require private detectives and investigators to have a license.


Education requirements vary greatly with the job, but most jobs require a high school diploma. Some, though, may require a 2- or 4-year degree in a field such as criminal justice or police science. 

Corporate investigators typically need a bachelor’s degree. Often, coursework in finance, accounting, and business is preferred. Because many financial investigators have an accounting background, they typically have a bachelor’s degree in accounting or a related field and may be certified public accountants (CPAs). 

Computer forensics investigators often need a bachelor’s degree in computer science or criminal justice. Some colleges and universities now offer certificate programs in computer forensics, and others offer a bachelor’s or a master’s degree.


Most private detectives and investigators learn through on-the-job experience, often lasting several years.

Although new investigators must learn how to gather information, additional training depends on the type of firm that hires them. For instance, at an insurance company, a new investigator will learn on the job how to recognize insurance fraud. Corporate investigators hired by large companies may receive formal training in business practices, management structure, and various finance-related topics. 

Because computer forensics specialists need to both use computers and possess investigative skills, extensive training may be required. Many learn their trade while working for a law enforcement agency for several years. At work, they are taught how to gather evidence and spot computer-related crimes.

Continuing education is important for computer forensics investigators because they work with changing technologies. Investigators must learn the latest methods of fraud detection and new software programs. Many accomplish this task by attending conferences and courses offered by software vendors and professional associations.

Work Experience in a Related Occupation

Private detectives and investigators typically must have previous work experience, usually in law enforcement, the military, or federal intelligence. Those in such jobs, who are frequently able to retire after 20 or 25 years of service, may become private detectives or investigators in a second career.

Other private detectives and investigators previously may have worked for insurance or collections companies, as paralegals, in finance, or in accounting.

Licenses, Certifications, and Registrations

The vast majority of states require private detectives and investigators to have a license. Requirements vary with the state. Professional Investigator Magazine has links to each state’s licensing requirements. Because laws often change, jobseekers should verify the licensing laws related to private investigators with the state and locality in which they want to work.

In most states, detectives and investigators who carry handguns must meet additional requirements.

Although there are no licenses specific to computer forensics investigators, some states require them to be licensed private investigators. Even in states and localities where they are not required to be licensed, having a private investigator license is useful because it allows computer forensics investigators to perform related investigative work. 

Candidates may also obtain certification, although it is not required for employment. Still, becoming certified through professional organizations can demonstrate competence and may help candidates advance in their careers.

For investigators who specialize in negligence or criminal defense investigation, the National Association of Legal Investigators offers the Certified Legal Investigator certification. For investigators who specialize in security, ASIS International offers the Professional Certified Investigator certification.

Important Qualities

Communication skills. Private detectives and investigators must listen carefully and ask appropriate questions when interviewing a person of interest.

Decisionmaking skills. Private detectives and investigators must be able to think on their feet and make quick decisions, based on the limited information that they have at a given time.

Inquisitiveness. Private detectives and investigators must want to ask questions and search for the truth.

Patience. Private detectives and investigators may have to spend long periods conducting surveillance while waiting for an event to occur. Investigations may take a long time, and they may not provide a resolution quickly—or at all.

Resourcefulness. Private detectives and investigators must work persistently with whatever leads they have, no matter how limited, to determine the next step toward their goal. They sometimes need to anticipate what a person of interest will do next.

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Complaint Investigations Officer jobs

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Complaint Investigations Officer Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Carrier


Complaint Investigations Officer

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Complaint Investigations Officer Education

Complaint Investigations Officer

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Top Skills for A Complaint Investigations Officer


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Top Complaint Investigations Officer Skills

  1. Customer Complaints
  2. Regulatory Compliance
  3. Regulatory Agencies
You can check out examples of real life uses of top skills on resumes here:
  • Received return product due to customer complaints and able to document clearly and accurately into IQ program.
  • Assured timeliness and compliance with all FDA regulations and standards related to the review of events/complaints for Medical Devices.
  • Investigate reported incidents and consumer complaints.
  • Applied clear understanding of EEO rights, Title VII, section 1983 to postal workers.
  • Used deviation management, CAPA, trending, metrics and cross functional teams to improve product quality.

Top Complaint Investigations Officer Employers

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