Automatically apply for jobs with Zippia

Upload your resume to get started.

Complaint investigations officer skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical complaint investigations officer skills. We ranked the top skills for complaint investigations officers based on the percentage of resumes they appeared on. For example, 13.5% of complaint investigations officer resumes contained fda as a skill. Continue reading to find out what skills a complaint investigations officer needs to be successful in the workplace.

15 complaint investigations officer skills for your resume and career

1. FDA

The Food and Drug Administration (FDA) is a division of the US Department of Health and Human Services that regulates the production and sale of food, pharmaceutical products, medical equipment, and other consumer goods, as well as veterinary medicine. The FDA is now in charge of overseeing the manufacture of products like vaccines, allergy treatments, and beauty products.

Here's how complaint investigations officers use fda:

File MDRs with the FDA.
Submit 3500A FDA compliance forms for reportable adverse events and or reportable malfunctions.

2. Customer Complaints

Here's how complaint investigations officers use customer complaints:

Received return product due to customer complaints and able to document clearly and accurately into IQ program.
Investigate and inspect returns products associated with customer complaints in IQ program.

3. Investigation Process

Here's how complaint investigations officers use investigation process:

Initiate the investigation process by gathering sufficient documentation for risk assessment and investigations.

4. ISO

Here's how complaint investigations officers use iso:

Researched and documented ISO 9000 standard specifications to establish QA operational methodology for the entire Quality Assurance Team.
Assisted in developing and conducting annual ISO training for all departments resulting in improved QMS responsibility and awareness.

5. Complaint Data

Here's how complaint investigations officers use complaint data:

Authored investigation reports using complaint data; determined effectiveness of corrective actions and maintained complaint related documentation.
Assure accurate completion of complaint data through review and approval of files through the TrackWise database.

6. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how complaint investigations officers use data entry:

Performed data entry, filing, securing student information, performing data backups, generating reports and ensuring data confidentiality.
Revised data entry operations in different areas of patient access for accuracy and quality assurance over 100 accounts daily.

Choose from 10+ customizable complaint investigations officer resume templates

Build a professional complaint investigations officer resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your complaint investigations officer resume.

7. CAPA

Here's how complaint investigations officers use capa:

Perform level 2-3 investigation and determine if the event warrants escalation to CAPA and Group process .
Preformed and supported Quality Audits to ensure compliance to quality system requirements and to identify appropriate CAPA activity.

8. Regulatory Agencies

A regulatory agency is a Public Benefit Corporation (PBC) that is responsible for supervising certain human activities and controlling them to some extent. They are set up in some areas such as hospitals, law firms, and governmental setup to regulate safety standards. They prevent undue and unjust abuse of power in these setups.

Here's how complaint investigations officers use regulatory agencies:

Serve as departmental liaison as needed with both outside regulatory agencies and internal operations.
Prepared reports for regulatory agencies and group requirement/mandates related to qualitative goals.

9. MDR

Here's how complaint investigations officers use mdr:

Demonstrated timely closures based on MDR guidelines and procedures.

10. TrackWise

Here's how complaint investigations officers use trackwise:

Experience working in Oracle, Agile and TrackWise.
Reviewed over 3,000 Service Orders for complaints and potentially reportable complaints and enter into all complaints into Trackwise.

11. Regulatory Compliance

Here's how complaint investigations officers use regulatory compliance:

Audited and Certified Quality Assurance Batch Records and all Microbiology Raw Data in accordance to Regulatory Compliance and test result specifications.
Promoted to position due to subject matter expertise, exceptional customer experience and regulatory compliance scores as a production recovery coordinator.

12. Product Specifications

A product specification is a document detailing all the requirements and key features of a product that's about to be built. It's mostly called a blueprint because it's the product in its theoretical form which is also the preliminary stage of product design.

Here's how complaint investigations officers use product specifications:

Verified adequacy of product specifications and risk controls based upon complaints and adverse events.

13. GMP

GMP stands for Good Manufacturing Practice. It is a system that ensures that all products like food, beverages, and medicinal drugs that are produced comply with the quality standards. It helps in minimizing the risks and hazards that cannot be eliminated after the testing of final products.

Here's how complaint investigations officers use gmp:

Identified discrepancies for remediation to ensure Quality of GMP documents was in compliance with regulatory requirements, established standards and specifications.
Conduct qualifying, documentation and GMP compliance audits of international and domestic manufacturing facilities, contract manufacturers and packagers.

14. Consumer Complaints

Consumer Complaints are dissatisfactions expressed by customers for a product or service either directly to the organization or indirectly through a business bureau. Among the reasons for a complaint include product faulty, bad customer service, and long follow-ups on inquiries. Companies view consumer complaints as feedbacks to improve business performance.

Here's how complaint investigations officers use consumer complaints:

Supported monthly Corporate Consumer Complaints forums and quarterly reviews.
Investigate reported incidents and consumer complaints.

15. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how complaint investigations officers use patient care:

Investigate patient complaints, provide educational services to patient care providers, conducted research projects and prepare reports for various facilities.
Assisted staff with patient care and crisis intervention.

5 Complaint Investigations Officer resume examples

Build a professional complaint investigations officer resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your complaint investigations officer resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Complaint Investigations Officers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of complaint investigations officer skills to add to your resume

The most important skills for a complaint investigations officer resume and required skills for a complaint investigations officer to have include:

FDA
Customer Complaints
Investigation Process
ISO
Complaint Data
Data Entry
CAPA

Regulatory Agencies
MDR
TrackWise
Regulatory Compliance
Product Specifications
GMP
Consumer Complaints

Patient Care
Federal Regulations
Corrective Action
Preventive Actions
EEO
Complaint Process
CMS

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse business and financial jobs