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Become A Complaint Operator

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Working As A Complaint Operator

  • Interacting With Computers
  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships

  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Make Decisions

  • $41,000

    Average Salary

Example Of What A Complaint Operator does

  • Investigated and validated consumer complaints during product recall and plant shutdown as part of McNeil's FDA compliance with Consent Decree
  • Exercise independent judgment in accordance with established departmental rules and regulations.
  • Received an Honors Award for APCO Basic Telecommunication in 1998 and 2001 Telecommunicator of the Year Award
  • Answered and dispatched 911 and non-emergency calls * Input updated information into the system * Customer Service, and Data Entry
  • Observed alarm registers and scanned maps to determine whether a specific emergency is in the dispatch service area.
  • Dispatched Police, EMS, and Fire.
  • Answer and handle emergency phone calls Train new employees Input data into CAD and Positron
  • Elicited necessary information from the caller and handle the complaints as quickly and efficiently as possible according to proper procedures.
  • Determined response requirements and relative priorities of situations, and dispatched units in accordance with established procedures.
  • Answer emergency calls for service for New Orleans Police Department.
  • Demonstrated ability to understand which emergency is eminent and to dispatch the appropriate unit.
  • Answered 9-1-1 calls for police, fire, medical emergencies - Became proficient with Commuter Aided Dispatch computer consoles
  • Received inbound calls from customers calling in their catalog orders, credit card applications, and catalog requests.
  • Scanned status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
  • Scanned status charts on computer screens to determined availability.
  • Dispatched required emergency services to the incident and relay available information.
  • Operated various telecommunications and office equipment, including 2-way radio.
  • Refer caller to city departments and other departments other than police, fire outside governmental, social or community agencies.
  • Maintained composure in a highly intense environment.

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Complaint Operator Demographics

Gender

Female

75.6%

Unknown

19.5%

Male

4.9%
Ethnicity

White

54.2%

Black or African American

22.8%

Hispanic or Latino

10.6%

Asian

9.5%

Unknown

2.8%
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Foreign Languages Spoken

Spanish

66.7%

Korean

33.3%

Complaint Operator Education

Schools

Delgado Community College

21.6%

Southern University at New Orleans

18.9%

University of New Orleans

8.1%

University of Phoenix

5.4%

Southern University and A & M College

5.4%

Hunter Business School

2.7%

New York University

2.7%

Houston Baptist University

2.7%

Panola College

2.7%

Drexel University

2.7%

Loyola University New Orleans

2.7%

Bryman College

2.7%

California Coast University

2.7%

San Francisco State University

2.7%

Remington College

2.7%

Capella University

2.7%

Spring Arbor University

2.7%

Broward College

2.7%

Florida International University

2.7%

Southeastern Louisiana University

2.7%
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Majors

Criminal Justice

25.0%

Computer Information Systems

8.3%

Business

8.3%

Psychology

5.6%

Computer Science

5.6%

Health Care Administration

5.6%

Nursing

5.6%

Management

2.8%

Liberal Arts

2.8%

Marine Transportation

2.8%

Biology

2.8%

Biomedical Engineering

2.8%

Law

2.8%

Hospitality Management

2.8%

Counseling Psychology

2.8%

Chemical Engineering

2.8%

General Studies

2.8%

Public Administration

2.8%

Communication

2.8%

Social Work

2.8%
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Degrees

Other

39.5%

Bachelors

28.9%

Masters

18.4%

Associate

13.2%
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How Would You Rate The Salary Of a Complaint Operator?

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Top Skills for A Complaint Operator

  1. Non-Emergency Calls
  2. Data Entry References
  3. CAD
You can check out examples of real life uses of top skills on resumes here:
  • Answered emergency & non-emergency calls.
  • Answer and handle emergency phone calls Train new employees Input data into CAD and Positron
  • Questioned callers to determine their locations, and the nature of their problems to determine type of response needed.
  • Answer emergency calls for service for New Orleans Police Department.
  • Determined response requirements and relative priorities of situations, and dispatched units in accordance with established procedures.

How Would You Rate Working As a Complaint Operator?

Are you working as a Complaint Operator? Help us rate Complaint Operator as a Career.

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