Complaint operator demographics and statistics in the US
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Complaint operator demographics by:
Complaint operator gender statistics
90.9% of complaint operators are women and 9.1% of complaint operators are men.
- Female, 90.9%
- Male, 9.1%
Complaint operator gender ratio
| Gender | Percentages |
|---|---|
| Female | 90.9% |
| Male | 9.1% |
Complaint operator gender pay gap
Women earn 98¢ for every $1 earned by men
Male income
$106,903
Female income
$105,252
Complaint operator gender ratio over time
This data breaks down the percentage of men and women in complaint operator positions over time. Currently, 90.9% of complaint operators are female.
Complaint operator gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 10.49% | 89.51% |
| 2011 | 11.31% | 88.69% |
| 2012 | 10.58% | 89.42% |
| 2013 | 12.22% | 87.78% |
| 2014 | 10.64% | 89.36% |
| 2015 | 11.92% | 88.08% |
| 2016 | 13.45% | 86.55% |
| 2017 | 10.98% | 89.02% |
| 2018 | 10.49% | 89.51% |
| 2019 | 16.40% | 83.60% |
| 2020 | 17.62% | 82.38% |
| 2021 | 9.09% | 90.91% |
Complaint operator related jobs gender ratio
We compared complaint operators with similar job titles to see how gender ratios vary. As you can see, tandem operator and feeder switchboard operator have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Switchboard Operator, Receptionist | 6% | 94% |
| Complaint Operator | 9% | 91% |
| Switchboard Operator | 13% | 87% |
| Interceptor Operator | 77% | 23% |
| Feeder Switchboard Operator | 83% | 17% |
| Tandem Operator | 90% | 10% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Complaint operator demographics by race
The most common ethnicity among complaint operators is White, which makes up 66.3% of all complaint operators. Comparatively, 15.7% of complaint operators are Black or African American and 10.4% of complaint operators are Hispanic or Latino.
- White, 66.3%
- Black or African American, 15.7%
- Hispanic or Latino, 10.4%
- Unknown, 3.6%
- Asian, 2.8%
- American Indian and Alaska Native, 1.2%
Complaint operator race
| Complaint operator race | Percentages |
|---|---|
| White | 66.3% |
| Black or African American | 15.7% |
| Hispanic or Latino | 10.4% |
| Unknown | 3.6% |
| Asian | 2.8% |
| American Indian and Alaska Native | 1.2% |
Complaint operator race and ethnicity over time
See how complaint operator racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Complaint operator race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 71.51% | 14.34% | 1.89% | 10.19% |
| 2011 | 68.03% | 14.56% | 4.44% | 10.83% |
| 2012 | 67.48% | 18.00% | 2.04% | 8.18% |
| 2013 | 69.26% | 16.88% | 1.52% | 9.96% |
| 2014 | 67.91% | 14.18% | 2.74% | 11.69% |
| 2015 | 67.44% | 15.70% | 4.39% | 10.16% |
| 2016 | 64.93% | 15.36% | 2.90% | 13.33% |
| 2017 | 69.59% | 17.55% | 2.51% | 5.96% |
| 2018 | 70.42% | 14.79% | 2.82% | 9.15% |
| 2019 | 64.53% | 18.65% | 3.67% | 9.48% |
| 2020 | 59.64% | 16.59% | 2.69% | 13.45% |
| 2021 | 66.27% | 15.66% | 2.81% | 10.44% |
Complaint operator wage gap by race
According to our data, hispanic or latino complaint operators have the highest average salary compared to other ethnicities. Black or african american complaint operators have the lowest average salary at $105,061.
| Ethnicity | Salary |
|---|---|
| Unknown | $106,258 |
| White | $106,938 |
| Black or African American | $105,061 |
| Asian | $107,255 |
| Hispanic or Latino | $109,042 |
Average complaint operator age
See how the average age of complaint operators varies based on ethnicity and gender.
Male
Female
Complaint operator age by race and gender
| Race | Male age | Female age |
|---|---|---|
| White | 59 | |
| Black or African American | 53 | |
| Hispanic or Latino | 51 |
Complaint operator age breakdown
The average age of complaint operators is 40+ years years old, representing 82% of the complaint operator population.
Complaint operator age breakdown
| Complaint Operator Years | Percentages |
|---|---|
| 40+ years | 82% |
| 30-40 years | 12% |
| 20-30 years | 6% |
Complaint operator educational attainment
The most common degree for complaint operators is bachelor's degree, with 42% of complaint operators earning that degree. The second and third most common degree levels are associate degree degree at 29% and associate degree degree at 13%.
- Bachelor's, 42%
- Associate, 29%
- High School Diploma, 13%
- Diploma, 13%
- Other Degrees, 3%
Complaint operators by degree level
| Complaint operator degree | Percentages |
|---|---|
| Bachelor's | 42% |
| Associate | 29% |
| High School Diploma | 13% |
| Diploma | 13% |
| Other Degrees | 3% |
Complaint operator jobs you might like
Complaint operator employment statistics
Company size where complaint operators work
Below, you can see the size of companies where complaint operators work.
Complaint operator jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 9% |
| 50 - 100 employees | 9% |
| 100 - 500 employees | 36% |
| 1,000 - 10,000 employees | 36% |
| > 10,000 employees | 9% |
Complaint operator turnover and employment statistics
Complaint operator unemployment rate over time
The unemployment rate for complaint operators between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Complaint operator unemployment rate by year
| Year | Complaint operator unemployment rate |
|---|---|
| 2010 | 9.91% |
| 2011 | 10.86% |
| 2012 | 9.07% |
| 2013 | 9.46% |
| 2014 | 8.20% |
| 2015 | 6.13% |
| 2016 | 5.22% |
| 2017 | 4.58% |
| 2018 | 4.44% |
| 2019 | 3.88% |
| 2020 | 4.57% |
| 2021 | 10.47% |
Average complaint operator tenure
The average complaint operator stays at their job for 1-2 years, based on the 47 complaint operators resumes in Zippia's database.
Complaint operator tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 17% |
| 1-2 years | 31% |
| 3-4 years | 17% |
| 5-7 years | 23% |
| 8-10 years | 2% |
| 11+ years | 10% |
Complaint operator LGBT ratio compared to similar jobs
Review the percent of complaint operators that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Emergency Dispatcher | 6.75% | 29,409 |
| Accounting Representative | 6.76% | 111,415 |
| Senior Administrative Assistant | 7.79% | 43,226 |
| Postal Clerk | 8.68% | 93,101 |
| Loan Coordinator | 9.31% | 24,765 |
| Local Operator | 10.75% | 43,824 |
| Complaint Operator | 19.13% | - |
Similar complaint operator jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Emergency Dispatcher | 6.75% | 29,409 |
| Accounting Representative | 6.76% | 111,415 |
| Senior Administrative Assistant | 7.79% | 43,226 |
| Postal Clerk | 8.68% | 93,101 |
| Loan Coordinator | 9.31% | 24,765 |
| Local Operator | 10.75% | 43,824 |
Foreign languages spoken by complaint operators
- Spanish, 66.7%
- Korean, 33.3%
Complaint operator languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 66.7% |
| Korean | 33.3% |