Complaint operator skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical complaint operator skills. We ranked the top skills for complaint operators based on the percentage of resumes they appeared on. For example, 25.4% of complaint operator resumes contained computer aided dispatch as a skill. Continue reading to find out what skills a complaint operator needs to be successful in the workplace.

5 complaint operator skills for your resume and career

1. Computer Aided Dispatch

Here's how complaint operators use computer aided dispatch:

Documented and recorded all pertinent information pertaining to the event in the (Computer Aided Dispatch) system.
Entered information into a Computer aided dispatching system to be dispatched to corresponding agencies.

2. CAD

Here's how complaint operators use cad:

Answer and handle emergency phone calls Train new employees Input data into CAD and Positron
Dispatched police and/or fire department as needed using CAD computer technology and radio communication.

3. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how complaint operators use ems:

Processed emergency Police, Fire, and EMS information.
Dispatched Police, EMS, and Fire.

4. Computer System

Here's how complaint operators use computer system:

Follow emergency protocol and notifying personnel using various communication devices and computer systems while maintaining composure in high intensity conditions.
Entered information into computer system checked credit cards also operated fax and other office machinery.

5. Non-Emergency Calls

Non-emergency calls are calls that do not require immediate attention or intervention. They are simply a request for police, fire or rescue service that does not present a life or death situation. In this case, the local non-emergency number should be used if immediate dispatch of the police is not required.

Here's how complaint operators use non-emergency calls:

Answered emergency & non-emergency calls.
Processed emergency and non-emergency calls.

What skills help Complaint Operators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of complaint operator skills to add to your resume

The most important skills for a complaint operator resume and required skills for a complaint operator to have include:

Computer Aided Dispatch
CAD

EMS
Computer System

Non-Emergency Calls

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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