Complete Healthcare Resources jobs - 75 jobs

The Substance Use Disorder Counselor offers therapeutic counseling to individuals who are dependent on substance abuse, using a bio-psychosocial approach. They educate patients and their families about the addiction disease process. They are responsible for facilitating group discussions and conducting one-on-one sessions with patients to address substance abuse issues. They assess the patient's needs and recommend appropriate treatment modalities while also monitoring compliance with the Medication Assisted Treatment Program. Compensation commensurate with experience. Responsibilities Provide patients with program orientation, rules and regulations, hours of services, patient rights, and additional information to help patients adjust to treatment. Assure each patient is assessed and placed according to their need in the appropriate level of care. Make sure to complete patient documentation, including databases, treatment plans, progress notes, discharge summaries, and other necessary paperwork, in compliance with federal and state standards and agency policies and procedures. Follow patient confidentiality as outlined in 42 CFR and HIPAA. Identify and facilitate referral of patients for professional consultation as appropriate. Perform other duties as assigned. Skills and Abilities Exceptional customer service skills: the patient always comes first. One should possess a deep understanding and familiarity with addiction, withdrawal, and the best treatment practices to aid in the process of recovery. Maintain professional boundaries and set a positive example of behaviors for patients. Work cooperatively with patients, coworkers, and community representatives. Ability to maintain confidentiality following 42 CFR and HIPAA. Ability to work with diverse ethnic populations and people experiencing unique situations. Familiarity with Electronic Health Records, Microsoft Word, Office, and Outlook. Demonstrate effective written and verbal communication. Minimum Qualifications At a minimum, must be currently licensed by the Ohio Chemical Dependency Professionals Board as a CDCA, LCDC II, LCDC III, or LICDC. Associate degree in Chemical Dependency studies or similar Job Type: Full-time Benefits: 401(k) 401 (k) matching Dental Insurance Flexible schedule Health insurance Paid time off Professional development assistance Vision insurance Medical Specialty: Addiction Medicine Schedule: 4-hour shift 8-hour shift Day shift Monday to Friday Weekends as needed Work Location: In person

Job DescriptionDescription:Clinical Recruiter Schedule: Full-Time / Exempt This role is 100% on site in Hamilton, Ohio 45011. Minimum 2-3 years of healthcare recruiting experience required, preferably recruiting with FQHC experience for clinical positions (Medical Assistants, LPNs, RNs, Dental Assistants and Dental Hygienists). Why You'll Love Working Here Join Primary Health Solutions (PHS) - a community-based, non-profit healthcare organization serving Southwest Ohio. We're dedicated to improving lives through Primary Care, Women's Health, Behavioral Health, Dental, and Vision services. We believe in helping our employees grow and thrive while serving with purpose. Perks & Benefits: Retirement Plan - 3% Employer Contribution + Employer Match ? Employer-Paid Life Insurance Medical, Dental, and Vision Coverage Generous Paid Time Off Corporate Discounts & Wellness Program About the Role As a Clinical Recruiter, you'll play a vital role in building strong care teams that serve our community. You'll manage full-cycle recruitment for clinical roles such as Medical Assistants, LPNs, RNs, Dental Assistants, and Dental Hygienists. You'll partner closely with clinical leadership to identify staffing needs, attract top candidates, and deliver a seamless hiring experience. A Day in the Life of a Clinical Recruiter: Talent Acquisition (90%) Lead full-cycle recruitment for a variety of clinical positions, including Medical Assistants, LPNs, RNs, Dental Assistants, and Dental Hygienists. Partner with clinical leadership to understand staffing needs, job requirements, and desired candidate profiles. Develop and execute recruitment strategies to attract and retain top clinical talent, including posting jobs, sourcing candidates, prescreening, interviewing, conducting references, extending offers, and coordinating pre-hire steps. Build and maintain a strong pipeline of qualified clinical professionals through proactive outreach, networking, and relationship-building. Attend and coordinate career fairs, school visits, and community hiring events to promote PHS as an employer of choice. Ensure compliance with all healthcare hiring regulations, credentialing requirements, and organizational policies throughout the hiring process. Utilize the HRIS and Applicant Tracking System (ATS) for job postings, candidate management, and reporting. Monitor recruitment metrics to assess effectiveness and continuously improve hiring processes. Employee Engagement & Retention (5%) Support initiatives that enhance clinical staff engagement and retention, such as mentorship programs and recognition efforts. Partner with managers to identify opportunities to improve the clinical employee experience and reduce turnover. Assist in designing and implementing staff surveys or stay interviews to measure satisfaction and identify improvement areas. Onboarding & HR Support (5%) Conduct and support onboarding activities for clinical new hires, ensuring a smooth transition into the organization. Process and maintain background checks, I-9s, credentials, and employee records for all new clinical hires. Collaborate with HR and clinical leadership to ensure all new employees meet credentialing, licensure, and compliance standards. Contribute to continuous improvement of recruitment and onboarding workflows, recommending new approaches and best practices. Core Competencies Customer Service: Dedicated to building strong relationships and meeting the needs of both candidates and hiring managers. Communication: Strong verbal and written communication with the ability to connect effectively with a diverse range of candidates and colleagues. Dependability: Follows through on commitments, manages time effectively, and adapts to changing priorities. Quality: Committed to accuracy, compliance, and maintaining a high standard of professionalism in all recruitment activities. Productivity: Prioritizes efficiently, meets deadlines, and maintains a steady workflow in a fast-paced healthcare environment. Requirements:What You'll Do Source, screen, interview, and onboard qualified clinical candidates Build and maintain pipelines through proactive sourcing and relationship-building Partner with schools, community programs, and job fairs to strengthen outreach Use the ATS/HRIS to manage candidate flow and ensure hiring compliance Support onboarding and retention initiatives for new clinical staff What We're Looking For 2-3 years of healthcare recruiting experience required Experience recruiting for clinical positions strongly preferred Experience with Paylocity strongly preferred Excellent communication and organizational skills Ability to manage multiple priorities in a fast-paced environment Passion for connecting great people with meaningful work Our Values: RISE Respect | Innovate | Stewardship | Excellence Join us in making a difference where it matters most - in the lives of those we serve. Apply today to become part of a mission-driven team at Primary Health Solutions!

Description: Our Mission We meet people where they are and partner with them on their journey towards wellness. Our Vision The destination for servant leaders to provide comprehensive and exceptional care. Our Values R - Respect I - Innovation S - Stewardship E - Excellence Patient Services Representative Summary Performs a variety of front desk functions in a medical office to include registering patients, making appointments, and processing patient payments. A Day in the Life This reflects management's assignment of essential functions. Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. · Presents a positive, pleasant and kind attitude to greet all guests of PHS. · Greets patients and families individually as they approach their individual workspace. · Calls patients to schedule internal referral appointments with various specialties. Patient Registration And Out Processing: · Performs all functions checking in and out patients in an accurate and timely manner. · Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility. · In a professional manner, collects co-payments from patients in the form of cash, check, and credit card and provides receipt. Patient Care: · Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate area. · Maintains communication with the waiting patient advising them of the progress toward their being seen. Communicates backlogs with the back office and suggests solutions. · Schedules patient appointments in an accurate and timely manner. · Assists patients with insurance questions. · Makes financial arrangements with patients, explains payment options, and obtains patient's choice of options. Office Operations: · Answers the phone, takes messages and routes them to the appropriate area in a timely manner. · Prepares daily report sheets and deposits for center. Balances cash collections with posted payments. · Checks accounts on all patients scheduled to be seen the next day for any outstanding balances. · Verifies all fee tickets are complete and charges are entered in the practice management system. · Prepares daily deposits for bank transfer and secure cash until transferred to authorized personnel or deposited at the bank. Balances cash collections with posted payments. · Pulls charts as needed and as indicated by provider. · Participates as requested in quality improvement activities such as group meetings, PDSA pilots, improving relevant processes, etc. · Assists as assigned in patient communications, such as care reminders, tracking follow-up, etc. · Maintains appearance and materials in lobby. · Performs all other duties and tasks as assigned. Core Competencies · Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met. · Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills. · Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. · Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. · Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow. Requirements: Success Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience High School diploma or equivalent. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate. Affirmative Action/EEO Statement It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job DescriptionDescription: JOB TITLE: General Dentist DEPARTMENT: Dental REPORTS TO: Chief Clinical Officer STATUS: Exempt A full time, non-exempt position responsible for providing clinical dental services and preventive dental care in a community health center setting. The Staff Dentist supervises the dental assistants and dental hygienists of the community health center in the absence of the Dental Director. ESSENTIAL DUTIES AND RESPONSIBILITIES: Examines individuals requesting care, diagnoses their dental/oral conditions, prescribes and carries out, or directs others in carrying out, appropriate dental/oral treatment, or refers individuals for specialty consultation or treatment in conformance with approved clinical protocols and guidelines. Records patient-dentist transactions as they occur in the patient's dental record so that the dental record accurately and completely reflects the nature of the contact, the condition of the patient and the care or treatment provided. In addition the Staff Dentist shall complete referrals, data collections instruments and other records or paper works as shall be required from time to time by the corporation. Educates individuals in the nature of oral health related conditions and in the general promotion of oral health related disease prevention. Serves on the dental staff and other center committees as assigned. Prepares specific reports as requested by the community health center's Dental Director. Assists in the provision of continuing education, on-the-job training, and the orientation of community health center staff as requested. Designs, develops, and implements appropriate Dental Department policies, protocols and procedures as directed by the Dental Director which are in compliance with the most current accepted professional standards. Assists in the provision of technical assistance and health education to the community as requested. Participates in short and long term program planning for the Dental Department and the agency, including development of goals and objectives. Provides consultation to the Executive Director and the Board of Directors regarding dental and oral health issues in the absence of the Dental Director. Travels when necessary to fulfill the corporations needs and attends meetings as necessary to represent the corporation and/or the Dental Department. Assists in the coordination and integration of the corporation's dental programs and services with other corporate programs and services for the welfare of the corporation's patients. Responsible for personal full compliance with all applicable federal, state, local and center rules, regulations, protocols and procedures governing the practice of dentistry and the clinical provision of dental care as well as those relating to, but not limited to, personnel issues, work place safety, public health and confidentiality. Participates in recruitment/retention activities of the corporation as necessary. As directed by the Dental Director, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives. Requirements: EDUCATION AND/OR EXPERIENCE: Graduation from an accredited dental school. Completion of an accredited general practice residency program is preferred. Knowledge of public health principles and practices preferred. COMPUTER SKILLS: To perform this job successfully, an individual should have the ability to gain knowledge of the Practice Management System, Microsoft Office Suite, and Accounting software. CERTIFICATES, LICENSES, REGISTRATIONS: Unrestricted license to practice dentistry in the State of Ohio (Not applicable to commissioned NHSC/PHS officers). Current Basic Life Saving certification. Ohio DEA registration. Medicare and Medicaid provider number. OTHER SKILLS, KNOWLEDGE AND ABILITIES: Ability to maintain appropriate clinical privileges required, hospital privileges preferred

Department: Information Technology Reports To: Director of Information Technology FLSA Classifcation: Exempt Remote or in-person work options available. Our Mission We meet people where they are and partner with them on their journey towards wellness. Our Vision The destination for servant leaders to provide comprehensive and exceptional care. Our Values R - Respect I - Innovation S - Stewardship E - Excellence NextGen Analyst Summary The EHR Support Generalist is part of a collaborative team, responsible in supporting and assisting staff with the Nextgen EHR platform, including monitoring daily issue resolution and support services to staff across the organization. As an EHR Support Generalist you will collaborate with internal teams, including leadership, HR, Clinic Operations, Patient Access, Finance, and other stakeholders to work on projects, address tickets submitted and assist the Nextgen Analyst with projects and necessary support. A Day in the Life User Administration/Support - Respond to end-user inquiries, issues, and requests related to NextGen applications. - Provide timely and effective technical support through various channels, including tickets, emails, and phone calls. - Collaborate with users to understand their needs and challenges, offering solutions and guidance. - Participate and/or assist in end-user training sessions on workflows and best practices. - Assist in creation of new NextGen user accounts and setup. - Assist the Nextgen Analyst with projects dealing with the EHR system. - Provide after-hours support (rotation) on an as needed basis depending on severity of issues. - Provide Tier 1 & Tier 2 support for Nextgen related items. Troubleshooting - Assist in resolving technical issues related to NextGen functionality. - Investigate and analyze system errors and recommend and/or escalate for corrective action to the Nextgen Analyst. Quality Assurance - Perform routine system audits to ensure data accuracy and compliance. - Contribute to testing activities during system upgrades or enhancements. - Work extensively with the Nextgen Analyst on any anomalies or outstanding issues affecting user performance. Core Competencies · Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met. · Communication: Understand and communicate effectively with others using various contexts and formats, including writing, speaking, reading, listening and interpersonal skills. · Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. · Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, ?nds root cause of quality problems, owns/acts on quality problems. · Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information ?ow. Requirements Success Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Minimum of an associate's degree or minimum 2 years of related experience in IT with the Nextgen EHR system. Must have Nextgen EPM experience. Ability to troubleshoot technical issues and provide effective solutions. Ability to maintain proper time management. Detail-oriented with a commitment to delivering high-quality support. Preferred Certifications: NextGen Certified Professional (NCP) preferred but not required. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have the ability to gain pro?cient knowledge of current practice management systems, electronic medical record, Microsoft Of?ce 365, patient portal, phone systems, text paging, Internet, and Intranet. Other Applicable Requirements Excellent communications skills, both written and verbal. Ability to work effectively and independently with all levels of clinical and administrative staff within the health centers and with community leaders. Strong leadership qualities and leadership experience. Demonstrates program development and implementation skills. Ability to represent the organization effectively in a variety of settings and with diverse communities. Demonstrates understanding and appreciation for diverse cultures. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to ?nger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Speci?c vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate. Afirmative Action/EEO Statement It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Description: Patient Billing Representative Department: Admin Reports To: Director of Revenue Cycle FLSA Classification: Non-Exempt Our Mission We meet people where they are and partner with them on their journey towards wellness. Our Vision The destination for servant leaders to provide comprehensive and exceptional care. Our Values R - Respect I - Innovation S - Stewardship E - Excellence Patient Billing Representative The Patient Billing Representative is the primary team member in RCM who handles patient billing inquiries via multiple channels such as phone calls/voicemails, Teams messages and patient portal messages within NextGen. The Patient Billing Representative works closely with the Patient Billing Liaison on self-pay related tasks and projects such as review of patient credits and account clean-ups. This role requires strong communication, attention to detail, and knowledge of billing processes across all specialties. A Day in the Life · Resolution of patient billing inquiries/calls · Monitor and return patient voicemails · Review of self-pay accounts and balances · Review/apply/reallocate unapplied credits · Review of patient credit balances · Patient refund requests and posting · Performs all other duties and tasks as assigned Core Competencies · Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met. · Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills. · Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. · Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. · Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow. Requirements: Success Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience 5+ years of experience in medical billing and NextGen required Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual preferred. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet. Certificates, Licenses, Registrations Medical Billing & Coding Certification preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of radiation. The noise level in the work environment is usually moderate. Affirmative Action/EEO Statement It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Description: Our Mission We meet people where they are and partner with them on their journey towards wellness. Our Vision The destination for servant leaders to provide comprehensive and exceptional care. Our Values R - Respect I - Innovation S - Stewardship E - Excellence School-Based Behavioral Health Manager (SBHM) Overview The School-Based Behavioral Health Manager leads and oversees behavioral health services embedded within school-based setting - combining clinical leadership, program management, staff supervision, and direct patient care. The SBHM is responsible for overseeing and managing PHS' behavioral health services within school-based settings. This includes supervision of therapists and crisis intervention clinicians to ensure continuity of care, collaborating with school staff and community providers. The serves SBHM is a key leader in integrating behavioral health supports within the educational environment to promote student well-being and academic success. A Day in the Life: Clinical & Direct Care (40-50% of time) · Provide direct behavioral health services ensuring the SBH Manager remains connected to patient care and care model fidelity. Program Management · Participate in program planning, development, and evaluation for the school-based behavioral service line · Oversee the school-based behavioral services within educational environments. · In collaboration with Chief Health Officer, Quality and Operations departments develop or refine policies, procedures, standards of care, workflows, and referral pathways to support school-based services and efficient collaboration between care teams. · In coordination with the Director of Behavioral Health, oversee quality assurance, key performance indicators and initiatives e.g., productivity, clinical quality metrics. · In coordination with Student Program Coordinator, participate actively ensures successful student/preceptor program. · Participate actively in supporting grant work plans that are supporting behavioral health services. Staff Supervision & Clinical Leadership · Provide supervision, mentorship, and ongoing training to behavioral health clinicians. · Conduct staff performance evaluations, participate in hiring/onboarding/off boarding (in coordination with HR), and support professional development and retention strategies. · Collaborate with leadership on service capacity planning, productivity targets, scheduling, and resource allocation to sustain a financially viable school-based behavioral health service line. · Driving results by taking initiative, managing execution, and holding self and others accountable to achieve goals, even in challenging circumstances. · Understanding the business from the customer's perspective, using data to make informed decisions, and ensuring timely decisions that advance the organization. · Engaging people through effective communication and building collaborative relationships across the organization. · Holding oneself accountable by fostering trust, demonstrating self-awareness and self-development, and remaining flexible and adaptable. · Maximize contribution to ensure meeting company strategic goals, key performance indicators or initiatives. Core Competencies · Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met. · Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills. · Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. · Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. · Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow. Requirements: Success Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education/Experience · Master's degree (or higher) in a behavioral health discipline (e.g., Clinical Social Work, Counseling, Psychology, Counseling Psychology, or related field) from an accredited institution. Active, unrestricted licensure in the relevant behavioral health discipline per state of Ohio requirements · Minimum of 2 years of post-licensure clinical experience providing behavioral health services, ideally including experience in educational or collaborative settings. · Independently licensed within 6 months of hire. · Supervision certification within 1 year of hire. · Excellent communication, consultation, collaboration, and teamwork skills; ability to function as part of a multidisciplinary team (school staff, PCPs, nursing, care management, BH, community resources). · Strong organizational, administrative, and leadership skills; ability to manage program operations, oversee workflows, monitor quality, and support continuous improvement. · Comfort working with diverse patient populations, vulnerable communities, and individuals with co-occurring physical health, behavioral health, and social needs. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet. Certificates, Licenses, Registrations None required for this position. Other Applicable Requirements Skill with patients in lower socio-economic sectors of the community. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate. Affirmative Action/EEO Statement It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

JOB TITLE: Behavioral Health Provider DEPARTMENT: Health Center REPORTS TO: CCO STATUS: Exempt The Behavioral Health Provider (BHP) provides continuing, comprehensive behavioral health treatment and medical support to the patients of Primary Health Solutions. All duties are performed with specific focus on providing culturally competent health care to the underserved. Acts as the advocate for improving health care quality and access for all populations. ESSENTIAL DUTIES AND RESPONSIBILITIES: This reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. CLINICAL DUTIES: Provides clinical services for referred patients in school and/or clinic settings; Offers consultation to area schools and agencies; Provides treatment and/or care coordination of mental health issues Conduct clinical assessment Develop and implement integrated wellness plan consistent with principles of client self-management; Facilitate behavioral interventions; Crisis interventions; Collaborate with agency staff and community service providers to coordinate referrals and delivery of services; and complete discharge plans. Provides training skills and patient education strategies and develops specific behavioral change plans for patients and behavioral health protocols. MEDICAL ADMINISTRATIVE DUTIES: Maintains complete medical records, including history, physical exams, and telephone message summaries. Completes appropriate progress notes in each assigned work area plus other special patient forms. Completes appropriate correspondence, phone calls and letters to patients and referring physicians. Participates in health collaborative / health improvement activities. ADMINISTRATIVE DUTIES: Carries out medical administrative functions necessary for quality patient care and compliance with accreditation requirements. Participates in committee activities and chart reviews. May participate in Quality Improvement and Risk Management activities and committee work in assigned areas. Attends Department/Center meetings as assigned. SUPERVISORY RESPONSIBILITIES: This position has no direct reports. Requirements Requirements QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: Master Degree in Social Work or Clinical Mental Health Counseling required. Must have graduated from an approved social work or counseling program. Two years experience (preferred) working with indigent populations and community based programs. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Bilingual (Spanish) preferred. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. COMPUTER SKILLS: To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, Internet, and Intranet. CERTIFICATES, LICENSES, REGISTRATIONS: Must be licensed by the State of Ohio Board of Counselors, Social Workers, and Marriage and Family Therapists (CSWMFT) LSW, LISW, LPC, or LPCC. OTHER SKILLS, KNOWLEDGE AND ABILITIES: Excellent communications skills, both written and verbal. Ability to work effectively and independently with all levels of clinical and administrative staff within the health centers and with community leaders. Strong leadership qualities leadership experience. Demonstrated program development and implementation skills. Ability to represent the organization effectively in a variety of settings and with diverse communities. Demonstrated understanding and appreciation for diverse cultures. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.

Our Mission We meet people where they are and partner with them on their journey towards wellness. Our Vision The destination for servant leaders to provide comprehensive and exceptional care. Our Values R - Respect I - Innovation S - Stewardship E - Excellence Lead Pharmacy Technician Summary As a Staff Pharmacist, you will be responsible for delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to supporting the Pharmacy Manager in leading and directing your Pharmacy Technician Support Staff, you are accountable for oversight and operation of all aspects within the pharmacy when you are the pharmacist on duty. A Day in the Life · Patient Safety - ensure safe and effective pharmacy services at the top of your teams and your pharmacy's license. This includes, but is not limited to, ?lling prescriptions, counseling patients on their medication, MTM services, and vaccine administration. · Regulatory Requirements - ensure all board of pharmacy, dea, hrsa, 340B, and other regulatory obligations are practiced routinely by all employees of the pharmacy while you are pharmacist on duty. · Customer Service - ensure our customers receive the very best service and work directly with patients and staff to resolve all customer complaints in a timely manner while you are pharmacist on duty · Personnel Management - ensure all staff are following company policy, procedure, and best practices while you are pharmacists on duty. · Performs all other duties and tasks as assigned. Core Competencies · Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met. · Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills. · Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. · Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, ?nds root cause of quality problems, owns/acts on quality problems. · Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information ?ow. Requirements:Success Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet. Certi?cates, Licenses, Registrations · Active Pharmacy License in the state of Ohio· Not on the DEA Excluded Parties List· Immunization Certi?cation through an accredited organization (e.g., APhA)· No pending felony charges or convictions for criminal offenses involving controlled substances Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand; walk; use hands to ?nger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Speci?c vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate. Af?rmative Action/EEO Statement It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job DescriptionDescription: Mental Health Therapist - Empower Lives, Make a Difference! Mental Health Therapist Reports To: Director of Integrated Care Status: Exempt About Us: Primary Health Solutions is dedicated to improving health outcomes through integrated care. We serve diverse, underserved communities across Ohio with a focus on physical, mental, and behavioral health. Join our collaborative, multidisciplinary team to make a lasting impact on the lives of individuals and families in need. Position Overview: As a Mental Health Therapist, you will provide essential therapeutic services to children, adolescents, families, and adults in both clinical or school settings. Your focus will be on delivering individualized therapy, conducting mental health assessments, and creating personalized treatment plans to address emotional, behavioral, and mental health challenges. You'll collaborate with educators, parents, and other healthcare professionals to support academic success and emotional well-being for students and patients alike. Schedule: Monday - Friday; no weekends or major holidays. School-Based Therapists - Summers off! Work when the school is open. Compensation: A lot of ways to earn additional compensation! · Base Salary: ranges from $32.18 per hour and higher based upon years of relevant field experience. · Productivity Bonus Program · Stipend Programs o Preceptor for field placement supervision with MSW students. o Signing off on charts for dependently licensed colleagues. o Supervision to colleagues pursuing independent licensure. Additional Perks & Benefits: · Loan Repayment: NHSC loan repayment program · Professional Development Opportunities · Free clinical supervision for provisionally licensed providers working towards independent licensure · CEU reimbursement · Generous paid time off (PTO) and paid major holidays · Medical, dental and vision insurance Requirements: Key Responsibilities Provide individual therapy and crisis intervention in clinical or school settings. Conduct comprehensive mental health assessments and develop customized treatment plans. Offer support for emotional well-being and academic/social development in school settings. Work closely with school staff and parents to ensure coordinated care for students. Participate in wellness initiatives, promoting mental health awareness and resilience. Qualifications Education: Master's degree in Social Work or Clinical Mental Health Counseling (required) Licensure: Active Ohio license (LSW, LISW, LPC, or LPCC), or eligible for licensure Experience: At least two years (preferred) working with indigent populations and community-based programs Skills: Strong communication, collaboration, and problem-solving skills; bilingual (Spanish) preferred Physical & Environmental Demands Ability to stand, walk, and use hands for extended periods; occasionally required to lift up to 25 lbs. Work may involve exposure to moderate noise and occasional exposure to fumes, airborne particles, or chemicals. Reasonable accommodation available for individuals with disabilities.

Our Mission We meet people where they are and partner with them on their journey towards wellness. Our Vision The destination for servant leaders to provide comprehensive and exceptional care. Our Values R - Respect I - Innovation S - Stewardship E - Excellence School-Based Behavioral Health Manager (SBHM) Overview The School-Based Behavioral Health Manager leads and oversees behavioral health services embedded within school-based setting - combining clinical leadership, program management, staff supervision, and direct patient care. The SBHM is responsible for overseeing and managing PHS' behavioral health services within school-based settings. This includes supervision of therapists and crisis intervention clinicians to ensure continuity of care, collaborating with school staff and community providers. The serves SBHM is a key leader in integrating behavioral health supports within the educational environment to promote student well-being and academic success. A Day in the Life: Clinical & Direct Care (40-50% of time) · Provide direct behavioral health services ensuring the SBH Manager remains connected to patient care and care model fidelity. Program Management · Participate in program planning, development, and evaluation for the school-based behavioral service line · Oversee the school-based behavioral services within educational environments. · In collaboration with Chief Health Officer, Quality and Operations departments develop or refine policies, procedures, standards of care, workflows, and referral pathways to support school-based services and efficient collaboration between care teams. · In coordination with the Director of Behavioral Health, oversee quality assurance, key performance indicators and initiatives e.g., productivity, clinical quality metrics. · In coordination with Student Program Coordinator, participate actively ensures successful student/preceptor program. · Participate actively in supporting grant work plans that are supporting behavioral health services. Staff Supervision & Clinical Leadership · Provide supervision, mentorship, and ongoing training to behavioral health clinicians. · Conduct staff performance evaluations, participate in hiring/onboarding/off boarding (in coordination with HR), and support professional development and retention strategies. · Collaborate with leadership on service capacity planning, productivity targets, scheduling, and resource allocation to sustain a financially viable school-based behavioral health service line. · Driving results by taking initiative, managing execution, and holding self and others accountable to achieve goals, even in challenging circumstances. · Understanding the business from the customer's perspective, using data to make informed decisions, and ensuring timely decisions that advance the organization. · Engaging people through effective communication and building collaborative relationships across the organization. · Holding oneself accountable by fostering trust, demonstrating self-awareness and self-development, and remaining flexible and adaptable. · Maximize contribution to ensure meeting company strategic goals, key performance indicators or initiatives. Core Competencies · Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met. · Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills. · Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. · Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. · Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow. Requirements Success Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education/Experience · Master's degree (or higher) in a behavioral health discipline (e.g., Clinical Social Work, Counseling, Psychology, Counseling Psychology, or related field) from an accredited institution. Active, unrestricted licensure in the relevant behavioral health discipline per state of Ohio requirements · Minimum of 2 years of post-licensure clinical experience providing behavioral health services, ideally including experience in educational or collaborative settings. · Independently licensed within 6 months of hire. · Supervision certification within 1 year of hire. · Excellent communication, consultation, collaboration, and teamwork skills; ability to function as part of a multidisciplinary team (school staff, PCPs, nursing, care management, BH, community resources). · Strong organizational, administrative, and leadership skills; ability to manage program operations, oversee workflows, monitor quality, and support continuous improvement. · Comfort working with diverse patient populations, vulnerable communities, and individuals with co-occurring physical health, behavioral health, and social needs. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet. Certificates, Licenses, Registrations None required for this position. Other Applicable Requirements Skill with patients in lower socio-economic sectors of the community. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate. Affirmative Action/EEO Statement It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Join COMPLETE HEALTHCARE in Columbus as a Full-Time Physician Assistant and elevate your career in a vibrant, collaborative environment. This onsite role offers the opportunity to make a significant impact on patient care, working alongside a dedicated team committed to patient-centric values. You will function as an essential member of the treatment team to deliver direct patient care, ensuring that all medical services comply with both internal and external standards established by regulatory agencies. Who are we? An Introduction Complete Healthcare is a comprehensive, private practice with 10 locations specializing in Addiction Medicine, Primary Care, and Gynecology. As an established, rapidly growing, and fast-paced organization, we are seeking additional knowledgeable, compassionate, and patient driven Providers. We are dedicated to serving the healthcare needs of our patients. We always strive to provide the finest individualized care possible. We are always looking for ambitious, enthusiastic and talented medical personnel to join our team. Are you excited about this Physician Assistant job? As a Full-Time Physician Assistant at COMPLETE HEALTHCARE, you will play a pivotal role in managing the care and treatment of patients, ensuring their health and well-being are prioritized. Your responsibilities will encompass conducting thorough patient consultations and physical examinations, allowing you to build trusting relationships with those you serve. You will create tailored patient care plans that address individual health needs while ordering and interpreting diagnostic tests to aid in accurate assessments. This position allows you to practice within your professional scope, making a meaningful difference in patients' lives through comprehensive and compassionate care. Join us and contribute to a healthcare environment that values patient-centricity and excellence in treatment. Would you be a great Physician Assistant? To excel as a Full-Time Physician Assistant at COMPLETE HEALTHCARE, candidates must possess strong clinical assessment and analytical skills that enable effective evaluation and diagnosis of patient conditions. A Physician Assistant Degree from an accredited university is essential, alongside certification with NCCPA. You will be required to hold a valid State of Ohio Licensure, ensuring compliance with local regulations. A valid DEA registration number in Ohio is necessary, and an active NPI is also required.

Description: Our Mission We meet people where they are and partner with them on their journey towards wellness. Our Vision The destination for servant leaders to provide comprehensive and exceptional care. Our Values R - Respect I - Innovation S - Stewardship E - Excellence Patient Access PSR Manager Overview The Patient Access PSR Manager is responsible for oversight and optimization of the scheduling, registration, and check-out functions within the PHS clinic environment. This role ensures a streamlined, high-quality patient access experience, drives operational accuracy (demographics, insurance, data capture), supports the revenue cycle by enabling accurate front-end processes, and leads the team toward service, compliance and performance goals. A Day in the Life: Leadership Driving results by taking initiative, managing execution, and holding self and others accountable to achieve goals, even in challenging circumstances. Understanding the business from the customer's perspective, using key performance indicators to make informed decisions, and ensuring timely decisions that advance the organization. Engaging people through effective communication and building collaborative relationships across the organization. Holding oneself accountable by fostering trust, demonstrating self-awareness and self-development, and remaining flexible and adaptable. Maximize contribution to ensure meeting company strategic goals, key performance indicators or initiatives. Operations & Team Management Lead and manage the day-to-day operations of the patient access team (schedulers, registrars, check-out staff) across clinic sites. Develop, implement and refine standardized workflows for scheduling appointments, patient registration, and check-in/out processes. Ensure all patient demographic, insurance/eligibility, consent, and capture requirements are met at registration to support billing/reimbursement and minimize denials. Oversee appointment scheduling processes: manage triage scheduling requests appropriately, optimize provider/room resources, manage cancellations/reschedules, minimize no-shows, and monitor scheduling KPIs. Collaborate with department level leadership, clinic site staff, revenue cycle, and other departments to ensure operational efficiency with patient access processes and policies Monitor and report key metrics (e.g., registration accuracy rate, schedule fill, patient wait times, collection capture, patient satisfaction scores) and drive improvement initiatives. Ensure compliance with regulatory requirements (HIPAA, state/federal patient access standards, payer policies) and internal policies in all aspects of access operations. Partner with HR and patient access training team to lead staffing, recruitment, training and development of the patient access team; set performance goals, conduct coaching, performance reviews, and manage corrective actions as needed. Act as subject matter expert for patient access systems (EHR scheduling modules, eligibility/insurance verification tools) and partner with IT and revenue cycle teams on system enhancements. Foster a patient-centric culture: ensure timely, courteous, accurate service at check-in and check-out; address patient/family escalations and identify trends for improvement. Participate in cross-functional process improvement initiatives (e.g., Lean, Six Sigma) to enhance access operations, reduce registration delays, and streamline check-out payment collection. Maintain awareness of industry trends, best practices and payer regulations related to patient access, and make recommendations for departmental improvements. Core Competencies Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met. Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills. Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow. Supervisory Responsibilities Lead Patient Service Representatives and other patient access staff. Requirements: Success Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience 3+ years in medical front office, revenue cycle or patient access roles, ideally in a multi-site or FQHC setting. Proficient in developing and maintaining standard work and policies related to Patient Access functions. Proficient in Electronic Health Record software, NextGen experience preferred. 2 years of leadership experience required - or - 5 years of relevant experience within the . Excellent verbal and written communication skills.? Advanced organization skills.? Attention to detail to ensure accuracy.? Familiarity with medical terminology.? Able to work independently and possess strong time management skills.? Excellent problem-solving skills. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet. Certificates, Licenses, Registrations None required for this position. Other Applicable Requirements Ability to speak Spanish desirable. Skill with patients in lower socio-economic sectors of the community. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate. Affirmative Action/EEO Statement It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Join COMPLETE HEALTHCARE in Columbus, Ohio, as a Counseling supervisor, where you'll play a crucial role in delivering exceptional patient care. This onsite position offers a dynamic work environment where every day presents new challenges and opportunities to make a significant difference in patients' lives. You will have the chance to collaborate with a dedicated healthcare team, develop your skills, and contribute to a customer-centric culture. With a competitive pay rate, your hard work and commitment will be rewarded. You will be given great benefits such as Medical, Dental, Vision, 401(k), and Paid Time Off. Embrace the opportunity to grow in your career while making a tangible impact in the community with COMPLETE HEALTHCARE. Apply now and be part of something meaningful! COMPLETE HEALTHCARE: What drives us We are dedicated to serving the healthcare needs of our patients. We always strive to provide the finest individualized care possible. We are always looking for ambitious, enthusiastic, and talented medical personnel to join our team. Position Summary: We are seeking a dedicated and experienced Counselor Supervisor to join our clinical team. This role is essential in maintaining high standards of care through direct service, staff development, and quality assurance. The ideal candidate will be passionate about supporting individuals in recovery and skilled in supervising and mentoring counseling staff. Key Responsibilities: Ensure clinical documentation is completed accurately and timely, in accordance with agency policies and procedures. Participate in supervisees' professional development, including conducting performance evaluations and ongoing support. Conduct biopsychosocial assessments as needed to support treatment planning. Facilitate individual and group therapy sessions on an as-needed basis. Maintain a manageable personal caseload while upholding compliance and documentation standards. Conduct quality assurance reviews to monitor clinical performance and provide mentorship and training to clinical staff. Essential Skills & Abilities: Strong understanding of addiction, withdrawal symptoms, and evidence-based treatment practices for recovery. Ability to maintain professional boundaries while modeling positive behaviors for clients. Collaborative attitude with patients, colleagues, and community partners. Knowledge of and commitment to confidentiality laws, including 42 CFR and HIPAA. Culturally competent with the ability to work with diverse populations and individuals experiencing unique challenges. Proficient in Electronic Health Records (EHR) systems, Microsoft Word, Office, and Outlook. Excellent verbal and written communication skills. Minimum Requirements: Active Ohio license: LCDC III or higher Supervisory experience in a clinical or behavioral health setting is highly preferred.

Description: Our Mission We meet people where they are and partner with them on their journey towards wellness. Our Vision The destination for servant leaders to provide comprehensive and exceptional care. Our Values R - Respect I - Innovation S - Stewardship E - Excellence WIC Nutritionist / Registered Dietitian Summary Responsible for the planning, implementation and evaluation of nutrition education services as part of the certification process. Provides counseling and develops a nutrition care plan based on the assessment of information obtained in the dietary interview in conjunction with information obtained from health histories, food frequencies, hematological measurements and growth measurements. A Day in the Life This reflects management's assignment of essential functions. Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. Customer Service: · Obtains and assesses health history information, dietary intake, anthropometric and blood work data from WIC participants or guardians and determines nutritional and/or medical risks for program enrollment. · Provides individualized nutrition counseling and prescribes food packages appropriate for the needs of the participant. · Documents appropriate risk codes, food packages and care plan information in the participant charts and WIC computer system. · Determines type, frequency, and topic of mid-certification nutrition education contacts for each participant. Provides this education activity in either a group or individual setting. · Implements the project's High Risk Plan to ensure appropriate service delivery and referral to participants with greatest need. Participates in the development and implementation of the project's Biennial Nutrition Education Plan. · Provides each prenatal participant with appropriate information about infant feeding choices so that informed decisions can be made prior to the baby's birth. · Refers participants to other health, social or education services when appropriate. Operations: · Develops and maintains nutrition education materials and literature. · Completes, signs, and dates all required documents in a timely manner. · Coordinates with Director in developing and conducting programs and activities to achieve program goals. · Provides WIC outreach as requested. · Travels to other county WIC clinic sites as requested to provide coverage. · Practices in accordance with State WIC policies and procedures as well as in accordance with in accordance with the State Medical Board of Ohio Licensure Law. · Performs all other duties and tasks as assigned. Core Competencies · Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met. · Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills. · Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. · Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. · Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow. Requirements: Success Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience ** Graduate degree in Dietetics required - Bachelor Degree in Dietetics accepted if graduated prior to Jan 2024. Registered with the Commission on Dietetic Registration. Licensed with the State Medical Board of Ohio. Experience in public health/community dietetics with emphasis on prenatal and pediatric nutrition. Prior WIC experience preferred. Experience in clinical dietetics desirable. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet. Certificates, Licenses, Registrations Commission on Dietetic Registration and Ohio State Medical Board Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate. Affirmative Action/EEO Statement It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description Join COMPLETE HEALTHCARE in Columbus, Ohio, as a Full Time Medical Assistant, where you'll play a crucial role in delivering exceptional patient care. This onsite position offers a dynamic work environment where every day presents new challenges and opportunities to make a significant difference in patients' lives. You will have the chance to collaborate with a dedicated healthcare team, develop your skills, and contribute to a customer-centric culture. With a competitive pay rate, your hard work and commitment will be rewarded. You will be given great benefits such as Medical, Dental, Vision, 401(k), and Paid Time Off. Embrace the opportunity to grow in your career while making a tangible impact in the community with COMPLETE HEALTHCARE. Apply now and be part of something meaningful! COMPLETE HEALTHCARE: What drives us We are dedicated to serving the healthcare needs of our patients. We always strive to provide the finest individualized care possible. We are always looking for ambitious, enthusiastic, and talented medical personnel to join our team. Day to day as a Medical Assistant As a Medical Assistant at COMPLETE HEALTHCARE, you will perform essential administrative and clinical tasks that are vital for maintaining daily operations. Your responsibilities will include providing compassionate patient services while managing communication duties like filing, scanning, and answering phone calls. Constant interaction with patients and colleagues is key, and you will be expected to engage in a warm and inviting manner. You'll play a crucial role in ensuring that the medical office is organized and that the environment remains welcoming and calm for patients and their families. This includes arranging examination room instruments, maintaining supplies, and monitoring cleanliness in waiting areas and exam rooms. Your contributions will directly enhance the patient experience, making each visit a positive one. What we're looking for in a Medical Assistant To excel as a Medical Assistant at COMPLETE HEALTHCARE, various skills are essential. Proficiency in obtaining and recording patient medical histories, and vitals. Strong organizational skills are necessary to coordinate daily activities. Effective communication, both written and verbal, is crucial for delivering compassionate services. Familiarity with Electronic Health Records, Microsoft Office, and Outlook is required, along with the ability to navigate diverse populations and unique situations. Moreover, adherence to health care regulations, such as HIPAA and OSHA, is critical to maintaining compliance, as is the ability to work cooperatively with colleagues and community representatives while verifying insurance and scheduling appointments. A commitment to professionalism and maintaining confidentiality will ensure a successful experience in this role. Your next step Applying for this position is a walk in the park if you feel it's a good fit for you. Best of luck!

Description: JOB TITLE: Nurse Practitioner DEPARTMENT: Health Center REPORTS TO: Medical Director/CCO STATUS: Exempt * SUMMARY: Provides continuing, comprehensive health maintenance and medical care to the patients of Butler County Community Health Consortium. All duties are performed with specific focus on providing culturally competent health care to the underserved. Acts as the advocate for improving health care quality and access for all populations. ESSENTIAL DUTIES AND RESPONSIBILITIES: This reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. CLINICAL DUTIES: Provides primary medical care to the Primary Health Solution patient population. Consults with staff physicians in making decisions with patient care. Evaluates and treats patients in the health centers and school based setting providing continuity of patient care. Provides nighttime, weekday or some weekend and holiday call coverage as part of work schedule. Provides patient and family education and counseling. May participate in training of nurse practitioner students as requested. MEDICAL ADMINISTRATIVE DUTIES: Necessary for good patient care and satisfying accreditation requirements. Maintains complete medical records, including history, physical exams, and telephone message summaries. Completes appropriate progress notes in each assigned work area plus other special patient forms. Completes appropriate correspondence, phone calls and letters to patients and referring physicians. Checks lab reports and correspondence within 24 to 48 hours of receipt. Act on abnormal labs immediately upon arrival. Participates in health collaborative / health improvement activities. ADMINISTRATIVE DUTIES: Carries out medical administrative functions necessary for quality patient care and compliance with accreditation requirements. Participates in committee activities and chart reviews. May participate in Quality Improvement and Risk Management activities and committee work in assigned areas. Attends Department/Center meetings as assigned. SUPERVISORY RESPONSIBILITIES: This position has no direct reports. Requirements: QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: Master of Science degree in Nursing. Must have graduated from an approved nurse practitioner program. Two years experience working with indigent populations and community based programs preferred. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Bilingual (Spanish) preferred. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. COMPUTER SKILLS: To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, Internet, and Intranet. CERTIFICATES, LICENSES, REGISTRATIONS: Licensed by the Ohio Board of Nursing as a Nurse Practitioner. OTHER SKILLS, KNOWLEDGE AND ABILITIES: Excellent communications skills, both written and verbal. Ability to work effectively and independently with all levels of clinical and administrative staff within the health centers and with community leaders. Strong leadership qualities leadership experience. Demonstrated program development and implementation skills. Ability to represent the organization effectively in a variety of settings and with diverse communities. Demonstrated understanding and appreciation for diverse cultures. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.

Description: Our Mission We meet people where they are and partner with them on their journey towards wellness. Our Vision The destination for servant leaders to provide comprehensive and exceptional care. Our Values R - Respect I - Innovation S - Stewardship E - Excellence Outreach and Enrollment Specialist Summary Collaborate with the clinical team and families of patients to enroll eligible patients in insurance programs. Duties and responsibilities include increasing access to care through application and enrollment assistance for people who may be eligible for the new affordable insurance options available beginning in 2014. A Day in the Life This reflects management's assignment of essential functions. Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. · Respond to incoming requests for assistance regarding the application and enrollment process. · Provide information in a fair, accurate, and impartial manner. · Remain current with eligibility requirements. · Work cooperatively with PHS providers and personnel to carry out goals and objectives of Outreach and Enrollment. · Provides leadership for the implementation and coordination of O&E activities such as hosting enrollment events, some after or before normal business hours, evenings and weekends. · Develop presentations for community groups and referral sources. · Attend all required training sessions at the federal, state and local level and meetings concerning O&E. · Safeguard data, maintain strict confidentiality of information, and perform required reporting. · Accurately complete data collection and enrollment process. · Conduct “in reach” with currently uninsured PHS patients and “outreach” with non-PHS patients in all service areas. · Monitor and report all patient correspondence including patient/non-patient completed enrollments. · Develop relationships with appropriate community partners. · Provide educational materials regarding insurance options to community partners including health departments, hospitals, urgent cares, physician's offices, and human services agencies and collaborate and coordinate outreach efforts with them. · Develop a referral tracking system. · Organize work to meet goals, objectives, and deadlines. · Multi-task and prioritize duties. · Develop promotional materials at the appropriate literacy level. · Other duties assigned by the Director of Quality Operations. · Ensure all PHSs have timely and necessary information about Ohio's consumer assistance training requirements and the roll-out of new affordable health insurance options. · Coordinate PHS O/E activities with other consumer assistance efforts in the state. · Provide technical assistance and training on effective O/E strategies and targeted technical assistance to PHSs experiencing challenges. · Monitor successes and barriers to PHS O/E activities. · CACs are expected to provide the following services to consumers, applicants, qualified individuals, enrollees, qualified employees, and qualified employers, and/or these individuals' legal representative(s) or Authorized representatives: o Provide information about the full range of Qualified Health Plans (QHPs) options and Insurance Affordability Programs for which these persons are eligible o Assist with applications for coverage in a QHP through the FFE and for Insurance Affordability Programs o Help to facilitate enrollment in QHPs and Insurance Affordability Programs (p. 1, Agreement between the CMS and CACDO). · CACs are permitted to create, collect, disclose, access, maintain, store, or use Personally Identifiable Information (PII) from consumers. · CACs are to access the CAC training hosted by the Medicare Learning Network (MLN), to complete required training and complete all exams to obtain certification. · CACs must print the certificate of completion and provide it to PHS. · CACs must submit conflict of interest disclosure forms to PHS's CAC project lead. · CACs should ensure they have read carefully and signed the CAC agreement with PHS. · CACs must prominently display their CAC certificate whenever assisting a consumer. · CACs must maintain a registration process and method to track the performance of CACs. · CACs are encouraged to provide information and assistance with exemptions and with other health coverage programs, such as drug assistance programs and programs funded under the Ryan White Comprehensive AIDS Resources Emergency (CARE) Act, but these are not required duties. · Performs all other duties and tasks as assigned. Core Competencies · Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met. · Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills. · Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. · Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. · Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow. Success Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Bachelor's degree in human services field, or equivalent experience. Experience in planning and implementing projects and coordination of functions, and setting goals and meeting timelines. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet. Certificates, Licenses, Registrations Comply with all applicable federal and state training certificates, licenses, and registrations related to the development of expertise in eligibility, enrollment, and program specifications. Obtain insurance licensure, as required. Valid driver's license, and proof of automobile insurance. Requirements: Other Applicable Requirements Skill with geriatric patients and patients in lower socio-economic sectors of the community. Ability to speak Spanish desirable. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate. Affirmative Action/EEO Statement It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Department: Quality Reports To: Pharmacy FLSA Classification: Non-Exempt Our Mission We meet people where they are and partner with them on their journey towards wellness. Our Vision The destination for servant leaders to provide comprehensive and exceptional care. Our Values R - Respect I - Innovation S - Stewardship E - Excellence Nationally Certified Pharmacy Technician Summary The Nationally Certified Pharmacy Technician performs, under supervision of the pharmacy manager, a variety of technical duties related to the preparing and dispensing of drugs according to standard procedures. A Day in the Life ? Prescription processing- perform technical duties of data entry, counting medication, and selling prescriptions to patients in accordance under the supervision of the pharmacist on duty ? Customer service- give our patients excellent customer service on the phone and at the counter. Assist the pharmacy manager as needed to handle any customer complaints in a timely manner. ? Immunizations- give immunizations under the supervision of the pharmacist on duty ? Performs all other duties and tasks as assigned. Core Competencies ? Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met. ? Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills. ? Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. ? Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. ? Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow. Requirements Success Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet. Certificates, Licenses, Registrations ? National pharmacy technician certification ? Ohio board of pharmacy technician license ? Immunization certification ? CPR certification Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate. Affirmative Action/EEO Statement It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.