Compliance analyst jobs in Vermont

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. **Role Summary:** The Compliance Analyst supports Datavant's enterprise compliance program and helps ensure adherence to laws, regulations, and internal policies. This position is responsible for core compliance activities, in particular monitoring the compliance hotline, monitoring new hire and annual compliance training, conducting compliance monitoring and auditing activities, and supporting external compliance audit requests. The Compliance Analyst will work to promote our culture of integrity, transparency, and accountability, helping Datavant maintain and continuously improve its compliance practices. The Compliance Analyst is expected to approach the role with a solutions-oriented mindset with strong written and verbal communication skills. **Key Responsibilities:** + Support and enhance Datavant's enterprise compliance program across the seven elements of compliance. + Serve as the primary point of contact for the Compliance Hotline, ensuring reports are logged, categorized, and tracked to resolution. + Identify and analyze trends in compliance reports, and prepare insights for program leadership and committees. + Conduct or assist in internal investigations and maintain proper documentation and reporting. + Support compliance audits-both internal and external-including gathering and organizing audit evidence. + Work as the liaison to Compliance Program management and other workforce members to ensure regulatory compliance with applicable laws, regulations, policies, and contracts. + Supporting in the development and revision of compliance policies, procedures, and Standards of Conduct + Serve as the primary point of contact for monitoring new hire and annual compliance training and onboarding requirement completion. Take direct ownership in facilitating on time completion. + Supporting in development and revision to compliance training and education materials + Support the preparation of presentations, reports, and dashboards that communicate compliance program activities and trends. + Continuously evaluate and improve compliance workflows, documentation, and reporting tools to enhance efficiency and user experience. + Promote Datavant's culture of ethical behavior and accountability through daily interactions and proactive communication. + Perform other duties as assigned. **Basic Qualifications:** + 2-4 years of experience working in Compliance supporting the seven elements of a Compliance Program as defined by the OIG and DOJ + Strong written and verbal communication skills; able to present compliance information clearly to different audiences. + Analytical thinker with the ability to assess compliance risks and identify practical solutions. + Comfortable working independently in a remote, fast-paced environment. + Experience supporting audits and responding to auditor requests on short timelines. + Proficiency with data analysis and visualization for compliance reporting (e.g., dashboards, scorecards, or trends). + Strong working knowledge of all seven elements of an effective compliance program in alignment with regulator expectations **Desired Qualifications:** + Familiarity with U.S. healthcare regulatory requirements (HIPAA, HITECH, CCPA, GDPR, Stark Law, Anti-Kickback Statute, CMS/OIG guidance). + Experience conducting monitoring or auditing activities, such as control assessments or sample testing. + Understanding of audit and monitoring methodologies (e.g., sample testing, control assessments, data analytics) We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $72,000-$85,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .

**Our Company** At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. **What You'll Do** Teradata is a community of people who believe in the power of data to change the world, and ready to challenge the complexity and inadequacy of conventional approaches in pursuit of better answers to the world's toughest challenges. We are a global data, analytics, and AI leader providing data solutions for the most prolific and interesting enterprises in every industry. This is your chance to be part of the Teradata Products team where you will be leading initiatives to improve the delivery and support of our products from our engineering teams to our customer. The ideal candidate will have experience with supporting complex products across a broad field user base. This role will require a deep understanding of the dynamics and process between product teams in the realization of a high-quality customer experience. In this role, you will work closely with the Product Engineering team to help solve tactical support issues on a complex, multi-platform product. You will develop and drive strategic improvements in the product, process, and support through partnership with Customer Service and Product Management. In this role you will help design, maintain, and present critical quality and progress metrics to internal teams as well as executive leadership. To be successful, you should be a fast learner who has demonstrated the ability to develop ideas independently and drive their implementation with minimal oversight. + Responsible for defining modern approaches to process management and governance with emphasis on the evolution to a rapid microservices software delivery model that is supportable and stable + Responsible for ensuring that engineering is efficiently, proactively, and effectively providing a supportable product in the field through process governance + Responsible for defining modern metrics for engineering effectiveness relating to operations and quality + Responsible for influencing existing processes in Product Management, Product Engineering, and Product Operations, with a heavy emphasis on the Agile delivery and release processes, as well as the Software Development Lifecycle processes and enterprise architecture processes + Responsible for tracking, reviewing, and reporting on escalations and outages to improve process, product, or capabilities to improve support delivery efficiency and avoid/reduce future occurrences. + Responsible for providing regular reports and executive updates to highlight improvements in engineering support of operational issues, reduction of outages, and reduction of customer impact + Responsible for being a trusted partner to the Governance Risk and Compliance organization including representing Product Engineering in compliance audits. + Responsible for maintaining Product Engineering's ISO 9001 and CMMI programs including performing internal and external audits ensuring process conformance. **Who You'll Work With** You will develop and sustaining trusted relationships with operations, product, and engineering leaders, attempting to always drive the best possible outcome for all teams through process governance **What Makes You a Qualified Candidate** + Bachelor of Science degree in Computer Science, Computer Engineering, or related discipline with 6 years of related work experience - or equivalent experience. + Masters or PhD degree in Computer Science, Computer Engineering, or related discipline with 6 years of related work experience - or equivalent experience. + US Permanent Residence + Excellent communication skills (oral and written) + Experience with Agile methodologies (Scrum, Lean, Kanban, etc) + Engineering product development process experience + Customer support experience **What You Will Bring** + Large system (Hardware and Software) design or support experience + Experience supporting or delivering Cloud and On-Premise based products or deployments + Experience working across multiple groups within a large organization + Hands-on and leadership experience in Customer Service or Engineering Support + Experience with industry certification standards such as ISO, and CMMI as well as compliance standards like PCI, HIPPA, IRAP, HITRUST, FedRAMP, etc. Teradata's research and development main campus is located in San Diego, CA. This role can be virtual, or San Diego based depending on the individual. Some travel to the main site might be required in a virtual role to connect with the key team members. Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. **Why We Think You'll Love Teradata** We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are. \#LI-CP2 Teradata is proud to be an equal opportunity employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status. We welcome and encourage individuals from all backgrounds to apply and join our team, bringing their unique perspectives and experiences to help us innovate and grow. Pay Rate: 111800.0000 - 139800.0000 - 167700.0000 Annually Starting pay for the successful applicant will depend on geographic location, internal equity, job-related knowledge, skills, and candidate experience. Sales roles will be eligible for commission payments tied to quota achievement. All other permanent roles will be eligible for one of our annual incentive plans, which are based on company financial attainment and individual performance. Employees in this position are also eligible to participate in the Company's comprehensive benefits programs, which include healthcare, life and disability insurance plans, a 401(k)-retirement savings plan, and time-off programs. Specific details of these benefits, including eligibility criteria and plan options, will be provided during the hiring process and can be reviewed here: **************************************************

Building Name: UVMMC - 356 Mountain View DriveLocation Address: 356 Mountain View Drive, Colchester VermontRegularDepartment: Inpatient Pharmacy - Business Office & StoreroomFull TimeStandard Hours: 40Biweekly Scheduled Hours:Shift: Day-8HrPrimary Shift: 7:30 AM - 4:00 PMWeekend Needs: NoneSalary Range: Min $22.82 Mid $28.53 Max $34.23Recruiter: Jason Dubuque Job Summary: The Pharmacy Billing and Compliance Analyst is responsible for working with all inpatient units and outpatient clinics to ensure compliance with medication safety and billing regulations. This position conducts audits of both inpatient and outpatient clinics and works to correct and maintain standards of medication safety. After an audit, the Pharmacy Billing and Compliance Analyst will report their findings to Pharmacy Leadership and the audited unit's leadership team. This Analyst also researches medication safety trends and works pro-actively to correct any non-compliance with UVMMC medication safety, storage, and maintenance policies. The Analyst works to ensure compliance with The Joint Commission (JCAHO) and all applicable laws, regulations, and professional standards relating to medication safety, storage, and maintenance. The Analyst also works with inpatient units and outpatient clinics to educate, investigate, and resolve any medication safety compliance issues or concerns and acts as the primary contact for medication safety concerns in clinics and units supplied with medication by the Inpatient Pharmacy. The Analyst supports the Dialysis Home Program billing process ensuring that all manual billing for Home Dialysis patients that takes place outside of the automated systems is charged promptly and is correctly entered into the appropriate systems. This position works with the Practice Supervisor and other Dialysis team members to obtain data related to the medications administered to patients taking part in the Home Dialysis Program. This position is responsible for researching and manually posting emergency code medication charges for the E.D and other departments that fail to reach the billing system from EPIC while ascertaining if billed charges are supported by documentation in the medical record. The Analyst is responsible for the tracking, billing, and documentation of transfers of medications between hospital departments and pharmacies. The Analyst serves as the primary contact for any billing and compliance related questions or concerns. This position is also responsible for tracking of medications dispensed from Pyxis by reconciling and matching patients with corresponding visits. The Pharmacy Billing and Compliance Analyst works with the OR nursing team, Anesthesiology team, and the OR Pharmacy Technician Specialist to investigate and monitor medication usage during all OR procedures. This includes analyzing medications given during a procedure, ensuring the Anesthesia record is correct, and that all medication charges have been properly processed and posted. This position works to ensure departmental medication waste is properly charged to the UVMMC OR department. The Analyst works with the narcotic room on recordkeeping of narcotics that are sent to the Paramedic sites and ensures that the sites follow DEA requirements and regulations regarding storage of controlled substances given or used by the authorized Paramedic teams. This includes manually charging the paramedic units for medications that have been administered, wasted, or expired. The Analyst is responsible for recordkeeping, documentation and billing of all medications sent to paramedic sites, hospitals, nursing homes, veterinary sites and clinics. This position communicates and works with Financial Edge to submit, monitor, and obtain payment for new and delinquent invoices. The Analyst contacts sites to resolve outstanding invoices and assists with payment remittance. The Analyst works on the COA/COD report to ensure all medications dispensed from the pharmacy are properly charged based on administration in the patient chart. The position is responsible for analyzing high-cost medication usage and discrepancies between dispensations and administrations. This role uses EPIC, DOSEDGE, and Pyxis ES to perform analysis and resolve any discovered billing discrepancies according to billing and compliance standards. The Analyst works closely with the Pharmacy department, EPIC team and clinical providers to ensure accurate and compliant medication charging. The Analyst is also involved in reporting medication cost and purchase records to internal parties. This role is responsible for working the CIN (Cardinal Identification Number) Change Tracker and updating Pharmacy systems with new medication information. The Analyst participates in internal policy reviews and partakes in regular meetings related to medication auditing, billing and compliance. Education: Associate degree or combination of education and experience required. College course work with auditing, billing, compliance, Pharmacy or accounting background preferred. Must be licensed as a Pharmacy Technician in the State of Vermont. Experience: Two years of experience as a Pharmacy Technician with working experience in an acute care setting preferred. Knowledge of medication inventory/distribution systems and medication safety/auditing/billing experience preferred. Must have familiarity with 340B Drug Pricing Program.

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Coinbase stores more digital currency than any company in the world, making us a top tier target on the internet. Security is core to our mission and has been a key competitive differentiator for us as we scale worldwide. Essential to scaling is building and running a security compliance program that reflects how we protect the data and assets in our care, to open the doors with customers, regulators, auditors, and other external stakeholders. If you love working with fast moving companies to grow and scale security compliance engines and create positive change across the business, we'd like to speak with you about joining our team. Coinbase is looking for a Security Compliance Senior Analyst to drive the second line of defense IT SOX initiatives and help mature the IT SOX program. *What you'll be doing (ie. job duties):* * Lead Security and IT initiatives to support the SOX roadmap and advance program maturity * Assist with SOX planning activities, including scoping of IT systems and creating training material to owners in preparation for SOX audit * Lead security control gap assessments over SOX control environment, recommend remediation plans and track through completion * Assess SOX implications of new products, update relevant controls, and communicate requirements to product organization and other stakeholders * Provide ongoing reporting to stakeholders and leadership on above responsibilities and communicate progress and escalations management * Perform SOX audit and control impact analysis as a result of security and technology incidents and partner with owning teams on control uplift activities * Build close relationships with stakeholder teams including Security, IT, Infrastructure, Engineering, Data, and Finance to advise on SOX requirements and ensure excellence in control ownership * Create and improve SOX procedural documentation, including process documentation, data flow diagrams, and uplifting templates * Work closely with internal and external auditors to educate them about a complex technology control environment * Oversee quality of audit initiatives, identify and analyze process gaps, provide guidance and expertise to team members * Develop creative solutions to prove risk mitigation and solve for complex audit problems faced by the crypto industry * Identify opportunities to address systemic program challenges, recommend solutions and drive efficiency through AI and automation *What we look for in you (ie. job requirements):* * Minimum of 5+ years of security/IT compliance or equivalent experience * Strong knowledge and hands-on experience in Internal Controls over Financial Reporting, SOX 404 frameworks, and testing to support compliance * Prior experience at a big 4 accounting firm * Experience leading compliance initiatives from start to finish * Proven understanding and audit experience of cloud technologies, AWS preferred * Ability to effectively and autonomously accomplish outcomes across cross-functional teams in ambiguous situations with minimal supervision * Strong oral and written communication skills * Ability to multitask, direct cross functional work, and hold others accountable to committed deadlines in a fast paced environment * Ability to communicate with technical / non-technical stakeholders to align on shared outcomes * Experience in Financial services, Big Tech, or FinTech *Nice to haves:* * BA or BS in a technical field or equivalent experience * Security certifications e.g. CISA, CISSP, CISM or other relevant certifications * Experience auditing in Crypto space Position ID: P73675 \#LI-Remote *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $167,280-$196,800 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com

This job partners with business units to ensure compliance to rules, regulations, policies, and procedures of governmental, contractual, and/or corporate entities. Provide consultation and analytic support to assigned functional areas. Continuously monitors regulatory changes, legislative efforts, industry trends, and/or contract changes. **ESSENTIAL RESPONSIBILITIES** + Manage and coordinate compliance related processes. + Monitor governance and compliance of rules, regulations, policies, and procedures and assist with appropriate audits, as applicable. Contacts may include legislators, consumers, special interest groups, advocacy agencies, CMS, state Medicare/Medicaid administrators, and other regulatory bodies such as DPW. + Ensure or participate in ensuring that systems are updated and accurate for compliance. + Responsible for understanding and applying accreditation and regulatory requirements. May support Regulatory Compliance department to ensure all state renewals, applications, and annual reports are completed accurately and timely. + Depending on department may be responsible for one of the following: the delegation oversight of subcontractors when applicable to ensure compliance with health plan standards and policies and regulatory bodies; performing and providing oversight of the care management delegation functions of multiple vendors through review of annual assessments, monthly performance reporting and analysis of reports to ensure adherence to regulatory and accreditation standards. + Other duties as assigned or requested. **QUALIFICATIONS:** **Education** + Bachelor's Degree or relevant experience and/or education as determined by the company in lieu of Bachelor's degree **Experience** + 5 years of relevant, progressive experience in the area of specialization **Preferred** + Master's Degree + Experience in one or more of the following: healthcare operations, compliance, auditing, investigations, regulatory accreditation, process improvement, project management and/or managed care operations **Knowledge, Skills and Abilities** + Strong written and oral communication skills. + Strong customer orientation with excellent interpersonal skills, including interview techniques, good judgment, initiative, and discretion in confidential or sensitive matters. + Self-starter with the ability to work under pressure independently and as part of a team. + Superior decision-making abilities under a variety of circumstances and creative thinking and effective risk mitigation abilities. + Strong process improvement and project management skills. + Strong analytical ability. + Demonstrated ability to effectively interact with all levels within the organization. + Proficiency with Microsoft Office software programs and database query tools, and other Internet and Intranet applications and databases. **Language (Other than English):** None **Travel Requirement:** 0% - 25% **PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS** **Position Type** Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely **_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ **_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ **Pay Range Minimum:** $50,200.00 **Pay Range Maximum:** $91,200.00 _Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at ***************************** California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J272561

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. **About the Role** We are seeking a dynamic leader to drive Medicaid provider compliance, audit excellence, and regulatory integrity across our organization. In this role, you will lead strategic initiatives that ensure accurate, timely, and high-quality audit results, strengthen regulatory relationships, and implement proactive measures to mitigate risk. You'll partner cross-functionally to optimize audit results and implement preventative measures to mitigate risk, while influencing best practices that enhance operational efficiency and compliance. If you are a proactive problem solver with strong leadership skills and a passion for delivering sustainable, compliant solutions, we want to hear from you. **Position Summary** Leads and ensures the delivery of high-quality internal and external Medicaid provider audit results, regulatory compliance activities, and proactive risk mitigation strategies. Applies deep expertise in compliance, business operations, analytics, and communication to develop and execute strategies that support regulatory and contractual obligations. Partners cross-functionally to support accurate, complete, and timely audit and regulatory deliverables, standardize processes, optimize workflows, and enable data integrity across the organization. Drives and supports provider compliance initiatives that promote consistency, accuracy, compliance, and operational excellence. The ideal candidate is a strategic, solutions-oriented leader with strong analytical and communication skills, capable of influencing outcomes and implementing best practices that enhance audit performance, regulatory relationships, and operational efficiency. This role requires technical acumen, critical thinking, and the ability to lead complex initiatives in a dynamic environment. **Key Responsibilities** + Direct and foster best-in-class collaboration with internal teams and external auditors to deliver quality results, ensure continuous improvement, and maintain compliance. + Interpret audit findings to recommend sustainable corrective actions and process improvements that mitigate risk. + Support the response to complex inquiries from internal stakeholders and regulators with accuracy, timeliness, and completeness. + Serve as a technical and functional leader, managing multiple compliance-related projects and deliverables to ensure timely execution and desired outcomes. + Oversee policy and procedural documentation development and the timeliness of required annual reviews. + Build and sustain productive partnerships across all organizational levels; exercise sound judgment, remove barriers, and influence ethical, compliant outcomes to achieve strategic goals. **Required Qualifications** + Minimum of 3 years of progressive experience in audit, compliance, or related healthcare operations. + Proven ability to develop and execute detailed project plans with accountability and rigor to deliver complex initiatives successfully. + Strong analytical skills with demonstrated ability to interpret data, identify trends, and recommend actionable solutions for compliance-related challenges. + Experience with Microsoft Excel with advanced proficiency for data analysis and reporting to strengthen internal controls and mitigate risk. + Exceptional ability to convey complex information clearly and concisely, build relationships across organizational levels, and influence decision-making. + Ability to lead initiatives, mentor team members, and thrive in a fast-paced, evolving environment while maintaining compliance and quality standards. **Preferred Qualifications** + 5 years of progressive experience in audit, compliance, or related healthcare operations. + Ability to interpret and apply business knowledge to implement state and federal laws and regulations impacting healthcare operations. + Three or more years of demonstrated success leading audits, complex projects, ensuring timely delivery, and driving measurable outcomes. + Three or more years of experience managing provider data operations, including compliance. + Three or more years of experience in network management, contracting, or related healthcare network functions. + One or more years of hands-on experience with provider data management platforms. **Education** + Bachelor's degree preferred/specialized training/relevant professional qualification. **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $46,988.00 - $122,400.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ***************************************** We anticipate the application window for this opening will close on: 01/03/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Guided by our company Purpose of "Inspiring well-being for our colleagues, consumers, and communities," we are committed to building a best-in-class Law Department. We drive a high-performance culture across our Legal, Compliance, and Government Affairs functions, aligned to "what" we deliver (i.e., our goals and objectives) and "how" we demonstrate our values and behaviors while focusing on the customer. We do this through leveraging a series of core capabilities, which includes accountability, interpersonal effectiveness, ability to demonstrate business savvy, being a subject matter expert, all while supporting the Law Department's Mission to be a trusted advocate and advisor to drive strategic solutions that advance Guardian's purpose, priorities, and values. Do you want to be part of a collaborative Compliance Legal Team? As a Senior Compliance Analyst, Park Avenue Securities, and Park Avenue Investment Advisory, you will conduct branch office inspections using risk-based testing methodologies to ensure compliance with FINRA Rule 3110 and, in certain circumstances, various state insurance laws. The Lead Compliance Analyst is responsible for developing a risk-based plan for the branch office inspection, executing the plan, and delivering the results verbally and in writing to various partners. **You are** An enthusiastic, self-motivated, high-energy individual who enjoys working in a team environment while executing responsibilities independently. Your ability to multi-task but prioritize allows you to deliver high-quality results in a timely fashion. **You will** + Conduct branch office inspections utilizing risk-based testing methodologies. This includes obtaining background information, analyzing data, determining relevant sample sizes, and conducting testing. + Review additional materials and conduct interviews, as needed, to support risk-based testing methodologies or follow-up on potential business risk exposures. + Use the results of your risk-based testing in conjunction with your expertise and judgment to assess the adequacy and effectiveness of the control environment in the branch office. + Timely communicate preliminary findings to your manager and branch office management verbally and then in writing. + Assist, as appropriate, with corrective action plans to ensure proper remediation is taken at the branch office and verify the completion of plans. + Run multiple inspections simultaneously while timely delivering high-quality results. + Stay current with industry and regulatory developments and proactively identify opportunities to improve the branch office program. + Volunteer and otherwise assist on other department projects and initiatives. **You have** + Broad knowledge of the financial services industry and FINRA, SEC and State rules and regulations along with a familiarity of state insurance laws (inclusive of NAIC). + 3-5 years of broker-dealer and registered investment advisor compliance experience, with experience at an insurance-affiliated broker/dealer as a plus. + Prior examination, auditing or testing experience. + Series 7; 24 licenses required or obtained within 120 days. + A bachelor's degree + Strong interpersonal, organizational, and analytical skills. + Excellent written and verbal communication skills with comfort making presentations in various settings. + No restrictions on travel and extended periods away from home. **Reporting Relationships** As our Compliance Analyst, you will report to the Compliance Leader. **Location /Travel** Remote role with WFH flexibility. Travel to Guardian offices as needed when requested by the People Leader. Travel: 50% for business purposes. **Salary Range:** $67,450.00 - $110,815.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. **Our Promise** At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. **Inspire Well-Being** As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at *********************************************** . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._ **Equal Employment Opportunity** Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. **Accommodations** Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com . **Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.** Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com . Visa Sponsorship: Guardian Life is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship.

Cloud Customer Success Analyst - Casinos Travel: Up to 25% . Join Our Team as a Cloud Customer Success Analyst for our Casino Clients! Are you ready to make a significant impact in the exciting world of casino gaming and hospitality? As a Cloud Customer Success Analyst, you'll be at the forefront of innovation, driving growth and success for our Gaming clients. We're looking for passionate individuals who thrive on collaboration and are eager to contribute to a diverse and inclusive team. Here's what you'll be doing: **Key Responsibilities:** Unlock Growth Opportunities: Identify and quantify potential upsell revenue streams for Nor1-sourced Gaming clients. Define, forecast, and drive the fulfillment of these opportunities to help our clients thrive. Build Lasting Relationships: Establish and nurture positive relationships with key Gaming clients at all levels within their organizations. Your ability to connect will be vital in ensuring their success. Launch Innovative Products: Collaborate with new and existing Gaming clients to successfully launch products that elevate their offerings and enhance guest experiences. Create Engaging Training Resources: Design and organize comprehensive training documents and presentations, ensuring our clients are well-equipped to maximize our solutions. Assess and Address Training Needs: Communicate with internal and external users to identify training needs, ensuring all users are empowered and knowledgeable. Operational Excellence: Provide day-to-day operational support for Gaming clients, assisting with product configuration and resolving IT issues to ensure seamless functionality. Expand Our Client Base: Leverage existing relationships to acquire new Gaming clients, broadening our impact in the industry. Collaborate for Success: Work closely with internal and external integration teams to activate all revenue streams and ensure they're functioning optimally. Harness Data Insights: Partner with our internal Data Scientists to gather and analyze business intelligence that informs strategic decisions. Become a Gaming Expert: Immerse yourself in understanding our Gaming clients' brand differentiators, including loyalty programs, technology platforms, market dynamics, and brand strategies. Innovate Beyond the Norm: Take initiative and perform functions that enhance our business, even if they fall outside your usual scope of work. Adapt to Diverse Needs: Provide exceptional support across various time zones, including early mornings and evenings, to cater to our global customer base. **Ideal Skills and Qualifications:** Experience: 5+ years in the hospitality industry, preferably within hotels, bringing a wealth of knowledge and perspective. Detail-Oriented: A hardworking, organized individual with a strong attention to detail and a desire to learn and succeed. Adaptability: A self-starter who can quickly adjust to changes and respond to clients' evolving needs. Interpersonal Skills: Strong communication and observational skills that foster collaboration and motivation among team members and clients. Team Player: A champion of teamwork, actively engaging with colleagues and assisting them beyond your current responsibilities. Relationship Builder: Capable of navigating complex organizational structures, engaging stakeholders across various departments (Revenue Management, Operations, Loyalty, eCommerce, Sales & Marketing). Analytical Mindset: Proven analytical skills, with the ability to interpret data trends and translate insights into actionable strategies. Effective Communicator: Exceptional written and verbal communication skills, able to summarize complex concepts for diverse audiences. Tech-Savvy: Proficient in Microsoft Office applications, with a desire to work with data analysis tools. Resilience: Able to thrive under pressure, managing a full workload and tight timelines. Willing to Travel: Flexible and ready to travel domestically and internationally to support our clients. If you're excited about joining a vibrant team that values diversity and innovation, and you're ready to help shape the future of the casino gaming industry, we want to hear from you! Apply today and become part of a dynamic organization where your skills and passion can shine! Career Level - IC2 **Responsibilities** In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with little direction from management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. This position may provide you an opportunity to be "proactively responsible" for support for our top revenue and strategic customers. Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from $21.97 to $42.88 per hour; from: $45,700 to $89,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC2 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Join a Team Fueled by People, Process, and Passion At VIVE Collision, our philosophy is simple: People, Process, and Passion guide everything we do. We are looking for a DRP Compliance Specialist who embodies these values, who builds strong relationships, thrives in structured processes, and is passionate about elevating performance and delivering exceptional quality across our Direct Repair Program (DRP) partnerships. Position Overview As a DRP Compliance Specialist, you will play a critical role in evaluating and optimizing DRP performance across several major carrier accounts. This home-based role requires 30-60% travel depending on business needs and is ideal for a candidate who is analytical, organized, collaborative, and confident working with both internal team members and external partners. You will monitor DRP metrics, identify key opportunity areas, and provide operational teams with insights that lead to sustainable improvements in performance, partner satisfaction, and referral volume. Key Responsibilities * Analyze DRP metrics and performance indicators across multiple carrier programs to identify trends, gaps, and opportunities. * Prepare and deliver standardized audit reports to leadership, highlighting actionable insights and coaching recommendations. * Conduct collision estimate audits with a strong understanding of repair operations, blueprinting standards, and insurer guidelines. * Review estimates written in CCC and/or Mitchell platforms to identify missed operations, compliance issues, and areas impacting DRP scorecards. * Collaborate with Operations to support the implementation of sustainable improvements that drive efficiency and strengthen DRP relationships. * Build strong rapport with internal stakeholders and external carrier partners, serving as a trusted advisor and subject matter expert. * Present detailed breakdowns of key performance drivers, using data to guide discussions and reinforce accountability. * Enhance partner satisfaction and contribute to increased referral volume. * Maintain strong organizational skills for scheduling, documentation, and follow-through. What Makes You a Great Fit * People-Focused: You cultivate strong relationships and communicate with clarity, professionalism, and empathy. * Process-Oriented: You thrive in structured workflows and maintain a disciplined approach to evaluating and improving performance. * Passion-Driven: You take pride in delivering exceptional quality and supporting teams to achieve their best. Qualifications * Must reside in CT, MA, ME, NH, NJ, NY, PA, RI, or VT. * Strong written and verbal communication skills. * Highly organized, detail-oriented, and self-motivated. * High-level understanding of DRP metrics, performance standards, and program requirements. * Collision estimating and/or estimate auditing experience required, including proficiency with CCC and/or Mitchell platforms. * Strong knowledge of collision repair processes and insurer guidelines. * Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams). * Ability to analyze data and present findings confidently and clearly to various audiences. * Ability to travel 30-60% of the time based on business needs. Why Join VIVE Collision? * Home-based flexibility with meaningful field engagement * Performance-based bonus opportunities * Chance to directly influence DRP success, partner satisfaction, and operational performance * A culture rooted in supporting people, refining processes, and fueling passion for growth How to Apply: If you're a relationship builder with a passion for data-driven improvement and want to join a team committed to People, Process, and Passion, we encourage you to apply with your resume and a brief cover letter highlighting your DRP experience.

Mission Coordinates product code, enters data and ensures that all bound book required fields, and state laws properly entered into the inventory system to ensure proper functionality of our bound book module. Performs compliance audits on these processes. Backup Compliance Specialist with Import Shipments. Responsibilities Creates and assigns product codes, conditions and UPC codes according to requirements. Makes sure accuracy with E-tax product codes for foreign and domestic. Works closely with Canik on the UPC and Product codes so they label product correctly Updates and maintains the Canik spreadsheet on QMS Research data on firearms, ammunition or any other product as needed for various departments. Works with Regulatory Specialist to perform various daily, weekly, and monthly audits to ensure compliance with federal / state firearms laws and regulations. Works with Regulatory Specialist to updates product codes with state law restrictions, monitoring all new state laws to ensure compliance with all states. Backup Regulator Specialist on all NFA. Conduct firearms serial number traces for ATF and other law enforcement agencies. Investigate transaction request for various agencies and customers. Track firearms (warehouse transfer, NFA items, testing and evaluation, shows) A&D Records, work with IT on updates in BB-corrections Provide support to the ATF and other law enforcement agencies and requests for information. Reviews the daily reports from Bound Book for product code screens/back up all reports for Compliance Specialist. Support the business in its daily operations to ensure compliance Regulations are followed. Lift state restriction product flags for sales orders by verifying state laws and customer FFL's. Verify all destruction/scrap of firearms in Bound Book. Verify marking of firearms in tagging. Cover all transactions for the NFA Firearms and silencers Backup Compliance Specialist with Import shipments and filing of documents. Apply for Import Permits and IIC's and maintain charts Understand all the Government agencies regulations Century works with including the FCPA regulations. Cross training with another members on the team to learn different aspects of the department. Qualifications & Knowledge Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. General computer skills and familiarity with computers is highly desirable Needs to be fluent in Microsoft ( Excel a must) This position requires attention to detail as well as the ability to organize and prioritize accordingly Working Conditions Work is normally performed in a climate-controlled office environment and throughout a heated manufacturing and warehouse facility. Exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of light manufacturing, shipping and receiving, and normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of job duties. Physical Demands The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Be able to lift objects commonly found in offices, up to 20 lbs. Able to work at a computer for long periods of time Physical requirements include lifting, pushing, pulling objects as necessary and repetitive data entry The employee will frequently sit throughout the work day The employee is occasionally required to stoop, kneel and/or crouch Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing and speaking English language) to perform the duties proficiently Disclaimers This job description should not be interpreted to be a complete list of all the duties and responsibilities performed by the jobholder.

Mission Coordinates product code, enters data and ensures that all bound book required fields, and state laws properly entered into the inventory system to ensure proper functionality of our bound book module. Performs compliance audits on these processes. Backup Compliance Specialist with Import Shipments. Responsibilities Creates and assigns product codes, conditions and UPC codes according to requirements. Makes sure accuracy with E-tax product codes for foreign and domestic. Works closely with Canik on the UPC and Product codes so they label product correctly Updates and maintains the Canik spreadsheet on QMS Research data on firearms, ammunition or any other product as needed for various departments. Works with Regulatory Specialist to perform various daily, weekly, and monthly audits to ensure compliance with federal / state firearms laws and regulations. Works with Regulatory Specialist to updates product codes with state law restrictions, monitoring all new state laws to ensure compliance with all states. Backup Regulator Specialist on all NFA. Conduct firearms serial number traces for ATF and other law enforcement agencies. Investigate transaction request for various agencies and customers. Track firearms (warehouse transfer, NFA items, testing and evaluation, shows) A&D Records, work with IT on updates in BB-corrections Provide support to the ATF and other law enforcement agencies and requests for information. Reviews the daily reports from Bound Book for product code screens/back up all reports for Compliance Specialist. Support the business in its daily operations to ensure compliance Regulations are followed. Lift state restriction product flags for sales orders by verifying state laws and customer FFL's. Verify all destruction/scrap of firearms in Bound Book. Verify marking of firearms in tagging. Cover all transactions for the NFA Firearms and silencers Backup Compliance Specialist with Import shipments and filing of documents. Apply for Import Permits and IIC's and maintain charts Understand all the Government agencies regulations Century works with including the FCPA regulations. Cross training with another members on the team to learn different aspects of the department. Qualifications & Knowledge Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. General computer skills and familiarity with computers is highly desirable Needs to be fluent in Microsoft ( Excel a must) This position requires attention to detail as well as the ability to organize and prioritize accordingly Working Conditions Work is normally performed in a climate-controlled office environment and throughout a heated manufacturing and warehouse facility. Exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of light manufacturing, shipping and receiving, and normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of job duties. Physical Demands The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Be able to lift objects commonly found in offices, up to 20 lbs. Able to work at a computer for long periods of time Physical requirements include lifting, pushing, pulling objects as necessary and repetitive data entry The employee will frequently sit throughout the work day The employee is occasionally required to stoop, kneel and/or crouch Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing and speaking English language) to perform the duties proficiently Disclaimers This job description should not be interpreted to be a complete list of all the duties and responsibilities performed by the jobholder.

The Breakdown: The Total Rewards Analyst supports the design and implementation of and ongoing delivery of Burton's Total Rewards Strategy. This role supports the Director of Total Rewards and functions as the analyst providing data collection, analysis, and coordination to develop, maintain, and evolve Burton's Total Reward Strategy. The role involves maintaining accurate data across systems and supporting compensation analysis and reporting. Additionally, the Analyst collaborates with Business Partners, Talent and Operation teams to ensure integration and alignment of talent management and performance with rewards programs. What You Get To Do: 1. Job Architecture Support the development, maintenance, and evolution of Burton's job architecture, ensuring alignment with industry standards and internal practices Develop in collaboration with BPs and maintain standard operating procedures (SOPs)for managing Burton's job architecture: Burton's s, job title framework, database(global job description tracker), Organizational chart accuracy Ensure consistency in job titles and alignment across all HR systems Business partner collaboration: gather key business inputs from Business Partners; provide Total Rewards guidance and training 2. Compensation Surveys and Salary Scales Lead Burton's participate in compensation market surveys to ensure the company's competitiveness Provide recommendations to the Director on adjusting salary scales based on market data and internal equity, ensure benchmark data is updated annually or biannually Support the Director to conduct job evaluations to validate and recommend appropriate job grades. 3. Bonus& Merit Cycle Operations Based on the guidelines developed by the Senior Leadership Team and Total Rewards Director, manage the Dayforce administration of compensation processes including merit and bonus 4. Compensation & Benefits Policies Support the Director in developing HR policies, frameworks and tools related to total rewards Design and deliver training sessions for BPs, managers and employees on compensation and benefits policies and procedures Stay current with global legislation and regulatory trends in compensation and benefits by contributing to the development of programs promoting pay equity and transparency; be the primary point of contact with Legal on legislation related to total rewards to facilitate Legal conducts risk assessments and provides recommendations for Burton's compliance with regulation 5. Data Management & System Integration Maintain accurate and up-to-date documentation related to compensation and benefits across systems, including Dayforce and Korn Ferry tools Support the Total Rewards Director in compensation analyses and reporting Collaborate with HR Operations to keep total rewards-relevant parts of the HR tech stack up-to-date What You Bring: Minimum 3 years of applicable compensation experience, including compensation surveys, job evaluation methodologies, etc. Demonstrated experience in the design, analysis, and administration of variable compensation programs, including sales incentive plans, bonus structures, and other performance-based pay models required. Familiarity with compensation tools and market pricing platforms (e.g. Korn Ferry tool) Strong analytical and quantitative skills with attention to detail. Strong communication and interpersonal skills, including the ability to present complex information in writing or group presentations. Strong proficiency in Microsoft Excel for data analysis, reporting, and budget monitoring Comfort working independently and collaboratively; adaptable to changing needs and priorities in a high-growth Dayforce knowledge is an advantage Travel: This position requires limited travel. Work/Physical Environment: Working Conditions: This position is in a typical, stationary office setting. Over 80% of the day will be spent sitting in 1 location. More Info to Seal the Deal: Burton's benefits package includes health insurance (medical, dental and vision), life insurance (company paid), flex spending, short- and long-term disability insurance (company paid), great parental benefits, 401k plan with company match, and paid time-off. Other perks include a discounted season pass, free lessons, product discounts, free demo equipment, ride days, casual work environment, and many more… The hiring range for this role is $75,000-85,000, depending on relevant experience and/or education, specific skills, function, and available budget. Please note that the range details above reflect the base pay only and does not include any potential bonus and other benefits that we offer. This is an on-site role, based in Burlington, VT. We will offer relocation assistance to move to Vermont to any candidate who is hired.

BLUEHAWK, LLC is a professional services firm providing intelligence, information technology, language, and training services to the U.S. Government and commercial entities with objectives to protect and defend our nation, citizens, natural resources, critical Infrastructure, freedoms, and human rights. We are hiring creative, motivated talented people. Who are committed to delivering programs and solutions to meet our customers' time frames and financial parameters by managing technical, schedule, and cost performance. Position Overview: Analysts will be responsible for conducting comprehensive research and analysis of various data sources to identify, develop, and initiate investigative leads in support of the program's mission objectives. This work will focus on collecting, evaluating, and synthesizing information from social media, open-source, commercial, and law enforcement databases to support ongoing targeting and enforcement operations. Analysts will ensure that all information gathered is accurate, relevant, and timely to assist government personnel in decision-making and mission execution. Responsibilities Conduct research and analysis of social media, open-source, and commercial data to identify trends, associations, and potential investigative leads. Compile, evaluate, and organize data from multiple systems and sources to support targeting and enforcement efforts. Produce written summaries, reports, and assessments in accordance with established policies and procedures. Support case development through continuous monitoring, verification, and refinement of collected data. Coordinate findings with senior analysts and site leads to ensure alignment with mission objectives. Maintain strict adherence to all security, privacy, and data handling standards. Utilize analytical tools and databases to perform data-driven assessments in support of enforcement priorities. Qualifications Candidates must meet one of the following minimum education and experience requirements: Bachelor's degree or higher and one (1) year of experience conducting social media and open-source research, targeting, and analysis; or Associate's degree and two (2) years of experience conducting social media and open-source research, targeting, and analysis; or High school diploma or GED and three (3) years of experience conducting social media and open-source research, targeting, and analysis. Additional Requirements: Strong analytical, writing, and communication skills. Ability to work independently and collaboratively in a fast-paced, mission-driven environment. Familiarity with open-source and social media exploitation tools preferred. Active Top Secret/SCI clearance or the ability to obtain one. Bluehawk, LLC. is an Equal Opportunity/Affirmative Action Employer/EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

This role follows a Monday through Friday, 8:00AM to 5:00PM Eastern Standard Time schedule. This position involves interacting with clients and/or CBP on a regular basis as well as acting as a resource for internal offices and teammates, under the guidance of the Senior Compliance Specialist and/or supervisor. This will require the ability to handle sensitive matters in a timely and professional manner. Job Responsibilities * Performs a wide variety of administrative duties * Review compliance documents for accuracy, run monthly/annual reports and send alerts to clients as necessary * Process billing and/or refund check request This includes creating customer invoices and/or monitoring the refund check process and imaging documents into the Deringer operating system * Assist with post entry services such as protest, post summary corrections and voluntary tenders * Assist with the temporary importation under bond process (TIB) including creating and reviewing reports, reviewing entry documentation, and processing data elements into the Deringer operating systems * Ensures compliance with Deringer specific policies and procedures, based on department's specific tasks * Resolves problems (i.e. billing, tracing shipments) and handles customers' concerns Build relationships with customers Required Qualifications * Highschool Diploma/GED * 2 or more years of Customs Brokerage Experience Competencies: All Deringer employees should be fully committed to the Core Values: Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability In addition, the following competencies are specific to this position: Analytical - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities. Customer Oriented - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions. Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone's efforts to succeed. Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Work Standards - Sets high standards and well-defined realistic goals for oneself; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates the ability to work independently; meets deadlines and handles large volumes of work. Ready to join our team? A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays, and promote flexibility in your work environment to assure a positive integration of work and life. Disclaimer: The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are seeking a strong Duck Creek Functional Analyst / Business Analyst to work closely with customer Product Owners. The ideal candidate will have extensive experience in Duck Creek Policy and commercial lines templates, with a strong ability to collaborate with technical leads and business teams. **Key Responsibilities:** · Over 8 years of overall IT experience with over 6 years of Duck Creek Policy experience in a functional role. · Experience in commercial lines templates (ISO and non-ISO). · Techno-functional experience in Duck Creek is a great value add. · Experience in on-premises and OnDemand policy implementation. · Good experience in Policy Rating, Forms, Use Administration, Day 2 transactions, and batches. · Work closely with Duck Creek Tech Leads for solution discussion and finalization, and bring CR solutions to Business. · Write User Stories and handle Change Requests/Epics and Defect triaging processes. · Strong experience in working with Business teams to handle queries and understand requirements. · Experience with Billing and Claims configuration knowledge and Data Insight producer policy holder is an added advantage. **Qualifications:** · Extensive experience in Duck Creek Policy functional roles. · Strong understanding of commercial lines templates (ISO and non-ISO). · Ability to collaborate effectively with technical leads and business stakeholders. · Experience in writing User Stories and handling CR/Epics. · Knowledge of Billing and Claims configuration is a plus. **Compensation:** - Annual salary range: $99,000 to $116,000 USD - Bonus eligibility based on performance - Comprehensive benefits package including health insurance, retirement plans, and paid time off Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive - in our offices or yours.** **Job Summary** The FinOps Analyst is an entry-level, non-customer-facing role designed to support the delivery of FinOps services across multi-cloud environments. This role is ideal for individuals beginning their FinOps career, with responsibilities focused on data analysis, reporting, and internal support for FinOps Consultants. The Analyst will work closely with internal teams-including engineering, finance, and ITAM-to ensure accurate cloud cost visibility, support optimization efforts, and contribute to the development of FinOps deliverables. **Role Description** + Analyze cloud usage and cost data across public cloud and SaaS + Assist in collecting, cleaning, and validating cloud billing and usage data + Support tagging compliance, cost allocation, and budget forecasting + Build and maintain dashboards and reports using Excel, Power BI, or Tableau + Perform anomaly detection and contribute to cost optimization analysis + Maintain internal FinOps tools, automation scripts, and documentation + Collaborate with engineering, finance, and ITAM teams to align asset and cost data + Participate in internal FinOps enablement, training sessions, and maturity assessments + Contribute to internal knowledge bases and process improvement initiatives + Understand Cloud Usage & Cost: Reporting & Analytics + Optimize Cloud Usage & Cost: Tagging, Allocation, and Anomaly Detection + Manage the FinOps Practice: FinOps Practice Operations **Behaviors and Competencies** + Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences. + Data Analysis: Can identify patterns and trends in data, propose hypotheses, and use statistical techniques to test them. + Data Literacy: Can identify relevant data sources, collect data, and use basic tools to interpret and report findings. + Critical Thinking: Can analyze and interpret data to inform decision-making, and propose solutions based on logical reasoning. + Attention to Detail: Can identify errors or inconsistencies in work and make necessary corrections. + Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. + Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. + Technical Expertise: Can apply technical knowledge and skills effectively in most situations, with occasional guidance. + Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management. + Continuous Improvement: Can identify moderate areas for improvement and implement moderate changes. **Skill Level Requirements** + Database management and reporting skills - Intermediate + Strong organizational skills - Intermediate + Experience with customer relations and satisfaction - Intermediate + Ability to multitask and complete tasks with efficiency and accuracy - Intermediate + Ability to follow direction while working individually and in a team environment - Intermediate + Ability to accept, understand, and learn from management feedback - Intermediate + Ability to work effectively within all levels of an organization, both internally and externally - Intermediate + Strong negotiation skills with the ability to influence stakeholders - Intermediate **Other Requirements** + Bachelor's degree in Finance, Business, Computer Science, Data Analytics, Engineering, or related field + 1+ year of professional experience in FinOps, cloud operations, finance, or data analytics + Proficiency in Excel (pivot tables, formulas, Power Query) + Familiarity with cloud platforms (AWS, Azure, GCP) and FinOps concepts + Curiosity and willingness to learn FinOps practices and tools **Preferred Skills:** + Exposure to Power BI, SQL, Python, or scripting languages + Understanding of cloud billing models and cost optimization techniques + Experience with FinOps tools (e.g., Flexera, Cloudability, CloudHealth, Ternary, CloudZero, etc) + FinOps Certified Practitioner or willingness to obtain within 90 days + One or more foundational cloud certifications (e.g., AWS Cloud Practitioner, Azure Fundamentals) \#LI-DM7 The estimated annual pay range for this position is $80,000 - $105,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

Job ID 248917 Posted 10-Dec-2025 Service line Corporate Segment Role type Full-time Areas of Interest Digital & Technology/Information Technology About the role Executes on Cybersecurity governance, risk and compliance activities to evaluate and reduce information technology (IT) risk. Supports with the identification, management and mitigation of risk. This individual is learning the Cybersecurity space, and building a knowledge base of risk controls, analysis, assessments, methodologies, and mitigation strategies. Receives direction from management and takes action with manager review and approval. Individuals in this role are exploring niche spaces to specialize in, including: cyber risk management, controls, policies and standards, disaster recovery, vulnerability management, vendor risk management, assessments and control testing. What you'll do + Completes risk analysis, evaluations, and assessments of likelihood & impact of findings and vulnerabilities. Conducts information system processes, controls, and risk assessments with manager guidance. + Executes on risk identification, analysis and assessment activities. Is assigned deliverables from senior members of the team. + Interacts and partners with process/control owners to understand system controls and process steps. + Provides improvement recommendations on existing processes and controls to senior team members and management. + Conducts assessments and documentation of information/data as appropriate with manager review. + Researches to learn the cybersecurity landscape. + Follows risk analysis and assessment methodology and documentation standards. + Reviews cybersecurity standards to Digital & Technology-related policies to apply cybersecurity standards, policies, and procedures accordingly. + Other projects or activities as assigned. What you'll need + To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. + Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Bachelor's Degree (BA/BS) or equivalent from four-year college or university in Computer Science, Information Technology, Math, Statistics or other technical discipline / related degree, plus a minimum of 2+ years related work experience; or equivalent combination of education and experience (equivalent work experience = 2 years' experience for every year of higher level education). + At least 1+ year of prior experience with threat assessment, vulnerability analysis, risk assessments, information gather, correlating and reporting is highly desired. + CISSP, CISA, CRISC, CISM, or related security certifications preferred. + Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. + Requires intermediate to advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages. Conducts intermediate to advanced financial analysis. + Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills. + Advanced skills in Microsoft Office suite applications. + Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to coworkers and supervisor. Why CBRE? At CBRE, we believe we possess an encouraging environment where integrity, service, and excellence craft our approach to every opportunity. We are guided by the needs of the cities we inhabit, the communities we build and the world we live in. CBRE named a Fortune's Most Admired Real Estate Company Fourteen years in a row CBRE agrees to acquire J&J Worldwide Services, a leading provider of engineering services, base support operations and facilities maintenance for the U.S. federal government. Named a World's Most Ethical Company by Ethisphere for 11th consecutive year. Ranked #3 on Barron's Most Sustainable Company list CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the **Cybersecurity Analyst** position is $85,000.00 annually and the maximum salary for the **Cybersecurity Analyst** position is $100,000.00 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at *************** (U.S.) and *************** (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Join a Team Fueled by People, Process, and Passion At VIVE Collision, our philosophy is simple: People, Process, and Passion guide everything we do. We are looking for a DRP Compliance Specialist who embodies these values, who builds strong relationships, thrives in structured processes, and is passionate about elevating performance and delivering exceptional quality across our Direct Repair Program (DRP) partnerships. Position Overview As a DRP Compliance Specialist, you will play a critical role in evaluating and optimizing DRP performance across several major carrier accounts. This home-based role requires 30-60% travel depending on business needs and is ideal for a candidate who is analytical, organized, collaborative, and confident working with both internal team members and external partners. You will monitor DRP metrics, identify key opportunity areas, and provide operational teams with insights that lead to sustainable improvements in performance, partner satisfaction, and referral volume. Key Responsibilities * Analyze DRP metrics and performance indicators across multiple carrier programs to identify trends, gaps, and opportunities. * Prepare and deliver standardized audit reports to leadership, highlighting actionable insights and coaching recommendations. * Conduct collision estimate audits with a strong understanding of repair operations, blueprinting standards, and insurer guidelines. * Review estimates written in CCC and/or Mitchell platforms to identify missed operations, compliance issues, and areas impacting DRP scorecards. * Collaborate with Operations to support the implementation of sustainable improvements that drive efficiency and strengthen DRP relationships. * Build strong rapport with internal stakeholders and external carrier partners, serving as a trusted advisor and subject matter expert. * Present detailed breakdowns of key performance drivers, using data to guide discussions and reinforce accountability. * Enhance partner satisfaction and contribute to increased referral volume. * Maintain strong organizational skills for scheduling, documentation, and follow-through. What Makes You a Great Fit * People-Focused: You cultivate strong relationships and communicate with clarity, professionalism, and empathy. * Process-Oriented: You thrive in structured workflows and maintain a disciplined approach to evaluating and improving performance. * Passion-Driven: You take pride in delivering exceptional quality and supporting teams to achieve their best. Qualifications * Must reside in CT, MA, ME, NH, NJ, NY, PA, RI, or VT. * Strong written and verbal communication skills. * Highly organized, detail-oriented, and self-motivated. * High-level understanding of DRP metrics, performance standards, and program requirements. * Collision estimating and/or estimate auditing experience required, including proficiency with CCC and/or Mitchell platforms. * Strong knowledge of collision repair processes and insurer guidelines. * Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams). * Ability to analyze data and present findings confidently and clearly to various audiences. * Ability to travel 30-60% of the time based on business needs. Why Join VIVE Collision? * Home-based flexibility with meaningful field engagement * Performance-based bonus opportunities * Chance to directly influence DRP success, partner satisfaction, and operational performance * A culture rooted in supporting people, refining processes, and fueling passion for growth How to Apply: If you're a relationship builder with a passion for data-driven improvement and want to join a team committed to People, Process, and Passion, we encourage you to apply with your resume and a brief cover letter highlighting your DRP experience.

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As an Analyst for CX Incident Response, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and fantastic. You have a strong passion for the product, user empathy, and can maintain a calm demeanor in high stress situations. People describe you as accountable and organized. *What you'll be doing (ie. job duties):* * Responsible for the day to day operations of the CX Incident Response team through identification, mitigation, remediation and resolution of customer facing incidents across all Coinbase products. * Responsible to triage and escalate customer reported bugs across all Coinbase Products * Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. * Serve as an escalation point for the Customer Experience organization in high touch critical issues and platform defects (incidents and bugs). You should be able to gauge customer impact and guide decisions with Product Managers, Engineers, Legal, and other related partners with users in mind. * Represent the voice of our customer in proactively driving impactful changes across workflows, policies and tools by succinctly relaying customer feedback in escalations to internal support teams. * Maintain an investigative mentality to help address critical customer issues while keeping in mind next-issue avoidance and building operational processes to develop and maintain our program at scale. *What we look for in you (ie. job requirements):* * Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. * Experience with CRM tooling, such as Salesforce. * Comfortable responding to high level internal stakeholders, such as executives and board members * Demonstrated experience with end-to-end platform incident management. * Must work in a defined shift, as required by the business. * Minimum of 2 years of relevant experience in incident management and/or customer support. * Exceptional communication skills in order to operate across multiple departments and stakeholders. * Flexible and adaptable to meet the evolving needs of a high-growth and fast-paced organization. * Must be able to read, write and speak in English * Curiosity to chase problems to root cause and rollup sleeves to investigate the unknown/unusual. *Nice to haves:* * Experience at crypto exchanges or in financial services * Advanced experience in project management, analytics or quality assurance. * Advanced degree in business, finance, customer experience and/or blockchain. * Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. * ITIL V4 Foundation certification * SQL Position ID: P72824 *#LI-Remote* Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $40.64 to $47.81 + target bonus + target equity + benefits (including medical, dental, vision and 401(k)). *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $40.64-$47.81 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com