Comprehensive Community Health Centers jobs - 85 jobs

Job DescriptionDescription: The Operational Efficiency Specialist is primarily responsible for driving and overseeing assessments, implementations, and evaluation of projects and initiatives that improve organizational efficiency and patient experience. HEALTHCARE OPERATIONS EFFICIENCY SPECIALIST ESSENTIAL DUTIES AND RESPONSIBILITIES Partners with all areas of the organization to identify improvement and efficiency opportunities and implements agreed upon solutions. Collaborates with other members of the Efficiency and Transformation Development teams. Responsible for eliminating manual, repetitive tasks within each department of the organization. Ensures all initiatives achieve the overarching goal of improving organizational efficiency and patient experience. Develops training and reference guides, as needed. Ability to test workflows and systems. Ability to create forms. Assists in creating support documentation for workflow changes. Supports implementation of new software functionality and EHR module updates, as it relates to efficiency projects. Troubleshoots end user issues when implementing or piloting new modules or software. Plans, executes and supervises assigned efficiency projects. Conducts planning and implementation related to organizational performance and accomplishments. Addresses conflicting initiatives or efforts which adversely impact organization efficiency and patient experience. Visits clinic locations and administrative departments as requested to engage in evaluation of processes, policies and procedures. Recommends and implements changes when indicated. Determines priorities and methods of completing workload in a timely and efficient manner. Performs other duties as assigned. Requirements: HEALTHCARE OPERATIONS EFFICIENCY SPECIALIST EDUCATION AND EXPERIENCE Experience in health care process improvement and health information technology implementation experience strongly preferred Change management experience or organizational re-design preferred HEALTHCARE OPERATIONS EFFICIENCY SPECIALIST PAY RATE: $24-$28/hr HEALTHCARE OPERATIONS EFFICIENCY SPECIALIST BENEFITS: Medical, Dental and Vision - 100% paid by Employer Life Insurance and Accidental Dismemberment - 100% paid by Employer Paid Holidays Paid Time Off 401(k) 401(k) Matching Flexible Spending Account Fringe Supplemental Insurance We are committed to providing equal employment opportunities to all applicants, including those with arrest or conviction records. In accordance with the ULAC Fair Chance Ordinance, we will not inquire about or consider criminal history until after a candidate has received a copy of their background check report. All applicants will be evaluated based on their qualifications and ability to perform the essential functions of the job. For more information, please refer to LA County Fair Chance Hiring.

Custodian/Security Guard I, On-Call (809) DEPARTMENT: Administration SUPERVISOR: Facilities Manager 2920/2950/3124 International Blvd., Oakland, CA 94601, 160 Capp Street, San Francisco, CA 94110 WORK HOURS: On-Call, Up to 30 Hours per Week, 75% FTE STATUS: Non-Exempt, Non-Union POSITION SUMMARY The Custodian/Security Guard is responsible for on-call janitorial and maintenance services of the clinic, i.e., the building, offices and clinical spaces as well as overseeing traffic through the main entrance of facility, providing information and assistance to patients, and maintaining the safety of employees, members and the facility. The Custodian/Security Guard will open, close, and secure the building, daily as scheduled. Demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community at all times. The Custodian will work collaboratively with other Custodian and will be supervised by the Facilities Maintenance Supervisor. This position may be called upon to cover evening custodian shifts as needed. This position requires a motivated individual with high customer service standards and excellent communication skills, as this individual will be the first point of contact for NAHC. DUTIES AND RESPONSIBILITIES Custodian Work with supervisor on setting priorities regarding cleaning, maintenance duties, and special projects. Proactively greet and assist all persons who enter the clinic in a friendly, helpful and professional manner, and with the highest degree of customer service. Provide assistance to patients and clients, when needed, by directing them to the appropriate department and/or staff person, helping to ensure they arrive at their destination in a timely manner. Provide support in maintaining the safety and security of staff and members. Mop floors and disinfect bathrooms daily. Ensure all paper products and soap containers are stocked. Wipe down walls, toilets, sinks, bathroom stalls and doors with disinfectant at least daily. Empty all trash cans, recycle and compost receptacles daily. Wipe outside of trash can and clean weekly with disinfectant. Supporting the clinic's recycling and composting program. Clean glass windows weekly. Empty infectious waste stored in biohazard waste containers, then place in the infectious waste container in biohazard closet for pick-up weekly and as needed. Assist biohazard disposal vendor with access to biohazard waste pick-up on a weekly basis. Sweep and mop building floors and vacuum carpets daily and as needed. Take out and bring in garbage containers from the street to inside the building as scheduled with waste management vendor. Clean and wipe walls, door knobs and doors with disinfectants weekly and as needed. Document activity by signing log sheets as needed. Move furniture as needed. Set up tables/chairs for meetings/special events, as needed. Assist in ordering and monitoring of janitorial supplies. Maintain safety data sheet (SDS) binder. Make sure all visitors, patients and staff, have vacated premises prior to closing the building. Assist in emergency preparedness, including serving a role in the evacuation of the clinic when necessary. Responsible for reporting and addressing any building damage, repair or maintenance issues throughout the clinic. Notify the Facility Supervisor of any building and/or safety issues that arise in a timely manner. Notify the Facility Supervisor, as well as the Executive Director, immediately of any urgent, potentially harmful or life-threatening issues or problems. Monitor and direct all repair and service workers while providing services within the clinic. Act as delivery contact person for all custodial and building maintenance supplies. If scheduled for evening custodian shifts the following duties apply: Be proactive in ensuring that all the custodial needs of the building are being completed and taking initiative to complete additional tasks as time allows. Ensure that all items on the Night Custodian checklist are completed as described. Ensure lights and alarm are turned on and off upon start and end of shift. Dust/Wet Mop common areas including floors, kitchenettes, offices, clinical rooms and bathrooms daily. Ensure all paper products and soap containers are stocked. Wipe down walls, doors, door knobs, toilets, sinks, bathroom stalls, counters, tables, water fountains and doors with disinfectant. Polish mirrors, metal, fixtures and dispensers. Empty and sanitize all trash cans, recycle and compost receptacles daily. Wipe outside of trash can and clean weekly with disinfectant. Support the clinic's recycling program. Responsible for reporting and addressing any building damage, repair or maintenance issues throughout the clinic. Notify the Facility Maintenance Supervisor via email of any building and/or safety issues that arise in a timely manner. Notify the Facility Supervisor immediately by phone of any urgent, potentially harmful or life-threatening issues or problems arise. Security Patrol premises, actively observe and monitor all visitors to the facility, and address any suspicious behavior that could be in violation of NAHC policies. Document daily walkthroughs on sign in sheets throughout the workday. Assist in de-escalating upset people and if necessary, escort them out of the premises. Document all incidents on appropriate forms (Unusual Occurrence) and submit to supervisor. Assist members by opening doors for them, providing information on clinic services, and other general customer service duties. Escort members and staff to their personal car as necessary. Ensure the parking garage has no violators periodically throughout the day. Report any violations to the Facility Supervisor and the Executive Director. Deliver parking violations to violators. Make sure all visitors, patients and staff, have vacated premises prior to closing the building. Secure the main entrance to the clinic. Responsible for locking and unlocking main doors, as well as arming and disarming the site alarm. Assist in emergency preparedness, including serving a role in the evacuation of the clinic when necessary. During walkthroughs check site safety equipment including fire extinguishers, striker chairs and other emergency equipment to ensure they are in working order. Work in tandem with emergency personnel to address any and all emergency situations. Clear pathways, maintain space, open doors, direct them to site, and provide assistance as needed. Work in tandem with the Safety Committee to stay up to date on safety and emergency preparedness principles. Assist NAHC staff and members during an emergency. Maintain order, direct staff and members to safety location and ensure building is evacuated. Responsible for reporting and addressing any building damage, repair or maintenance issues throughout the clinic. Report any safety concerns immediately to your supervisor and take action to prevent. Ensure that clinic bulletin boards and flyers are up to date at all times. Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices. Employee Safety: Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others. Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches. Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned. Work well under pressure, meet multiple and often competing deadlines. At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community. Other duties as assigned by Supervisor. Qualifications MINIMUM QUALIFICATIONS High school diploma or GED is required. OSHA and CPR training required annually. Possession of Guard Card or willingness to obtain one within 6 months of hire. Previous experience in maintenance and janitorial company preferred. Must be able to follow instructions, have excellent work ethic, and excellent time and attendance standards. Knowledge of the Bay Area Native American community with a commitment to serving Native Americans and other vulnerable patient populations. Must be able to work independently. Must be able to lift 50 lbs. with relative ease. Benefits: Native American Health Center (NAHC) considers our employees to be our most valuable resource and offers an excellent benefit package: competitive salaries, personal time off (PTO) or sick/vacation leave program, and an employer contribution 403(b) retirement plan to full-time regular status employees. We also provide medical, vision, dental, flexible spending, group term and voluntary life insurance coverage for employees and their dependents-with a percentage of employee contribution for dependent medical premiums. Note to Applicants: Please be advised a post job offer, pre-employment Physical and TB test are required as a condition of employment. Additionally, you may be asked to get a Department of Justice Fingerprinting and an Educational credentials background check clearance as a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at NAHC. EQUAL OPPORTUNITY EMPLOYER: Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, gender, religion, national origin or other non-merit factors. Age Discrimination in Employment Act (ADEA): Native American Health Center abides by the mandates of the ADEA (protecting individuals 40 years and older) and considers age a non-merit factor in all employment decisions and considerations. Americans with Disabilities Act (ADA): Native American Health Center abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, NAHC will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities.

Call Center Representative Department: Call Center Patient Access Supervisor Status: Union Under the supervision of the Clinic Office Manager, the Call Center Representative will assist patients and other external parties, by taking calls, answering questions, and forwarding calls and messages as appropriate. This position requires excellent customer service, written and verbal communication skills, as well as a working knowledge of spreadsheets (Excel and Google Drive), multi-line phone systems and basic computer skills. Responsibilities: * Answer all incoming calls to the clinic in a friendly, efficient, and empathetic manner. Manage large amounts of inbound and outbound calls in a timely manner. * Answer telephones with appropriate Clinic Romero greeting, in a courteous and timely manner which includes: introducing the clinic and yourself by name. * Answer all calls no later than by the third * Allow telephone caller to respond prior to being placed on * Verify and update patient demographic information into EMR. * Sort messages for departmental If needed assist caller and take a message to forward to corresponding company personnel. * Check and retrieves answering service messages and follows up on appointment inquires. * Provide accurate, reliable information regarding Clinic's services. * Maintains knowledge of the various types of Medi-Cal, Health plans and other programs offered at Clinica Romero. * Verifies patient insurance coverages through the various web portals to ensure appropriate patient eligibility prior to scheduling appointments for new and establish patients. * Communicates invalid coverage information with patient and offer assistance of the Eligibility Department if necessary. * Perform PCP changes with patient's authority by calling the health plan on a three-way call with patient to complete the PCP assignment. * Make reminder phone calls for next day scheduled * Daily use of text messaging app, WELL Health or other technological platforms, responsible to monitor all incoming messages including but not limited to: responding timely to any appointment requests, close patient channels if no follow up is required, pin other departments to messages depending on the request made by patient. * Monitor and respond timely to any appointment request made by patient through our patient portal, Mychart. * Knowledge to problem-solve with other team members to effect change toward improvement of clinic services. * Review after hours call logs and assist with caller request as needed. * Screen calls appropriately in order to meet appointment * Screen calls in order to set appointment for suitable site and department. * Must review and timely respond to any and all communication, through the various communication channels of the organization, including but not limited to: Outlook (email), Microsoft Teams, EMR secure chat, etc. * When required, must work in Medical Records Department/Front office Department and others. * Maintains a neat, clean and safe work area for which employee is specifically or generally * Maintain privacy and confidentiality to both patient and employee with regard to medical data information. * Demonstrate a positive, proactive, can do attitude in responding to customer needs. * Assist in the resolution of patient telephone complaints/ * Works cooperatively and effectively with * Assist in the training of new * Seeks out additional duties to promote continuity of operations. * Attends In-Services and/or trainings * Completes assignments by the end of the scheduled * Communicates work related problems and reports to the Department Supervisor and lead * Flexible hours/ Rotate if needed from site to site Qualifications/Requirements: * High School Diploma or Equivalent. * Ability to communicate effectively, verbal and written communication skills is a must. * Bilingual English & Spanish. * Typing a minimum 35 WPM and proficient computer skills; including but not limited to Microsoft products and use of outlook. * Computer proficiency required. * Experience with EMR system. Epic preferred. * Experience in a medical office setting. * Ability to communicate effectively, verbal and written; work without close supervision, detail oriented and well organized. * Customer service skills: communication, empathy, patience, and technical knowledge. * Work in team-oriented environment, and work well under deadlines. * Ability to handle multiple tasks and work in a busy environment including heavy telephone duty. * Promote and provide the means for a working team relationship within Front Office and other departments. * Organized, flexible, thoroughness, dependability and attention to detail. * Able to work and communicate effectively with people of diverse culture, education and economic backgrounds. * Ability to move/lift up to 15 pounds. * Selected applicants are subject to, and must pass, a full background check.

Case Manager - Housing Services Department: Homeless Services Homeless Services Manager Status: Full-Time/Non-Union The Case Manager - Housing Services will assist individuals experiencing homelessness to navigate the systems of Permanent Supportive Housing, Tenancy Supportive Services and Social Service access. The position involves working both in-house and, in the field, collaborating with social services professionals, healthcare providers, and community organization. The ideal candidate will have a deep understanding of homelessness, affordable housing systems, and the social service networks that serve this vulnerable population. Key Responsibilities: Housing Assessment and Referrals: * Conduct thorough needs assessments for individuals experiencing homelessness, identifying housing preferences, needs, and eligibility for various housing programs. * Assist clients in accessing emergency, transitional, and permanent housing options by providing referrals to appropriate programs and services. Case Management & Care Coordination: * Develop and implement individualized care plans, offering ongoing case management, follow-up, and advocacy to ensure access to services. Ensure clients are linked to appropriate housing, food, healthcare, and social services. Assist clients in completing necessary paperwork to enroll in services, including healthcare, public assistance, and housing programs. Housing Search and Advocacy: * Actively search for available housing options including permanent supportive housing, rapid rehousing, and other low-income housing programs. * Advocate on behalf of clients to landlords, property managers, and housing authorities to secure housing placements. * Actively navigate HMIS and relevant housing service platforms. Crisis Intervention: * Respond to immediate housing crises by developing short-term housing solutions offering temporary shelter placements, or emergency resources when necessary. * Provide emotional and practical support during crises, ensuring clients have access to timely intervention and services. * Document all interactions and updates in the case management system, ensuring accurate and up-to-date records for tracking and reporting purposes. EMR Documentation & Data Entry: * Utilize Electronic Medical Records (EMR) systems (e.g., EPIC) to maintain accurate and confidential patient records. Enter appropriate data into Homeless Management Information Systems (HMIS) and other required databases. Monitoring & Reporting: * Perform daily follow-ups, wellness checks, and case updates to ensure clients' needs are consistently met. Maintain organized files and reports for each client. Qualifications: * Bachelor's degree in social work, human services, public health, or a related field, or equivalent experience. * At least 2 years of experience working with individuals experiencing homelessness, preferably in a housing navigation, case management, or social service setting. Experience working in street medicine or healthcare outreach programs is a plus. * Strong knowledge of local housing resources, including rapid rehousing, emergency shelter options, and supportive housing programs. * Ability to build rapport and trust with individuals facing homelessness and other significant barriers. * Ability to work independently and as part of a multidisciplinary team. * Ability to work flexible hours as needed. * Bilingual (English/Spanish) Required. Working Conditions: * The Case Manager - Housing Services will primarily work in the community, including outreach settings as well as administrative time in the office. * The role will involve travel throughout the local area to visit client's encampments, housing locations, and other service providers.

Dental Assistant, Floater (503) DEPARTMENT: Dental REPORTS TO: Dental Assistant Supervisor LOCATION: Native American Health Center, Inc. (NAHC) 2950 International Blvd., Oakland, CA 94601 3124 International Blvd., Oakland, CA 94601 160 Capp Street, San Francisco, CA 94110 WORK HOURS: Full Time, 40 hours per week, 100% FTE STATUS: Non-Exempt, Union POSITION SUMMARY The Dental Assistant (DA) is a key member of the Native American Health Center's four-handed dental process, and will increase dentists' efficiency by providing needed support. The primary responsibility of the DA is to assist dentists at chair-side, and to support departmental staff. The DA must be professional, objective, and have superior customer service standards. The DA will be travelling to all locations as scheduled for fill in coverage. A lab coat will be provided by the Dental Department. The DA must wear personal protective equipment such as protective eyewear, masks and gloves and follow specific company and OSHA procedures when handling hazardous materials. Long hair must be tied back away from the face and no jewelry may be worn (i.e., earrings, rings.). Cleanliness above all is essential. Punctuality and professional demeanor at all times is required. The Native American Health Center is an accredited institution and adheres to the standards of excellence set forth by the Accreditation Association of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA). DUTIES AND RESPONSIBILITIES Perform all duties with excellence and in accordance with the Dental Practice Act of California. Provide support to dentists. This includes following all instructions from the assigned dentist at chair-side. Greet all patients in a courteous, professional, and timely manner. Ability to work in the General and Pediatric Dental Clinics. Explain plaque control to all patients in a manner that ensures their understanding. In collaboration with the dentists, provide oral hygiene instructions to patients and parents/caregivers. Apply topical anesthetic as requested by the assigned dentist. Check patients; vital signs (i.e., blood pressure, temperature, etc.) as necessary and/or requested by the assigned dentist. Prepare operatory for patient reception, according to departmental policy. Ensure operatory is as aseptic as possible for patient welfare. Ensure pre-set trays are well maintained, and always ready to be used for procedures. Proactively review chart notes for the planned treatment, in order to set up trays and operatory appropriately. Ensure all materials and instruments needed for providing treatment are ready and available for use. Prepare anesthesia for transfer to the assigned dentist. Retract oral tissues in order to increase visual access into the oral cavity. Remove excess moisture from the mouth by using hi-vac systems and/or air. Properly transfer instruments to dentists while maintaining extremely high attention to detail and adhering to sterilization standards. Prepare and properly deliver any required restorative materials to dentists. Obtain Informed Consent prior to dental treatment, and deliver post-operative instructions with guidance from assigned dentist. Assist clinical staff in optimizing patient flow. This will include restocking items, seating patients, ‘floating', and supporting other dental team members with patient care. Keep work area well organized, stocked, and clean at all times. Keep uninvolved people out of the operatories at all times. Take impressions for diagnostic and opposing study models. Pour impressions with proper stone, package them for transport to dental laboratory, and forward to the receptionist. Operate digital dental radiographic equipment for the purpose of oral radiography. Proactively inform the Dental Lead RDA of any supplies that need to be replenished, so a consistent level of supplies is maintained at all times. Assist the assigned dentist with referrals, prescription phone-ins, and other processes involved in providing high quality dental care. DA, as deemed necessary and requested by Lead RDA or supervisors, will perform Sterilization duties in both the Dental and Pediatric Dental Clinics by performing sterilization and maintenance procedure according to departmental policy. Patient Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe patient practices. Employee Safety: Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others. Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches. Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards when assigned. Work extremely well under pressure, meet multiple and often competing deadlines. At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients, vendors and the community Provide translation services, as needed, for the department. Engage in outreach and dental treatment off-site at Head Start and other collaborating agencies sites when assigned. All other duties as assigned by direct supervisor, assigned dentist and the Dental Director. Qualifications MINIMUM QUALIFICATIONS A high school diploma or its equivalent is required. Must have DA Certification and prior experience working as a Dental Assistant is required, preferably with a minimum of 2 years. Must possess a radiological safety license. Must have current CPR certification, proof of current TB test Hepatitis Vaccine, and have had a recent physical exam. Must be computer literate and have experience with Microsoft Word, Outlook, and Excel. Experience with NextGen, Dentrix and other database programs are preferred. Knowledge of the Bay Area Native American community with a commitment to serving Native Americans and other vulnerable patient populations is required. Willingness to be trained and have the ability to retain information of the assigned duties and responsibilities. Must have strong organizational skills and technical acumen to carry out above assigned duties. Must have high attention to detail and be able to multi-task. Must have superior customer service skills, and be able to communicate effectively - verbally and in writing - with varying audiences. Must complete yearly OSHA training and possess up-to-date CPR certification. Must work well independently and as a part of a team. Spanish - speaking is a plus Benefits: Native American Health Center (NAHC) considers our employees to be our most valuable resource and offers an excellent benefit package: competitive salaries, personal time off (PTO) or sick/vacation leave program, and an employer contribution 403(b) retirement plan to full-time regular status employees. We also provide medical, vision, dental, flexible spending, group term and voluntary life insurance coverage for employees and their dependents-with a percentage of employee contribution for dependent medical premiums. Note to Applicants : Please be advised a post job offer, pre-employment Physical and TB test are required as a condition of employment. Additionally, you may be asked to get a Department of Justice Fingerprinting clearance as a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at NAHC. EQUAL OPPORTUNITY EMPLOYER: Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, gender, religion, national origin or other non-merit factors. Age Discrimination in Employment Act (ADEA): Native American Health Center abides by the mandates of the ADEA (protecting individuals 40 years and older) and considers age a non-merit factor in all employment decisions and considerations. Americans with Disabilities Act (ADA): Native American Health Center abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, NAHC will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities.

Registered Dietician Department: QI/QA Department QI/QA Director Register Dietician will organize all aspects of nutrition care, including nutrition assessment, care planning, monitoring, patient education, and counseling. The ideal candidate will actively stay current on the latest research regarding health conditions related to nutrition and adjust individual treatment plans as needed to improve patient outcomes and addresses nutrition-related disorders effectively. The Registered Dietician will play a key role in the setup of a new program and will rotate between the three Los Angeles clinics (Marengo, Alvarado, Montebello), with some visits conducted via telehealth as appropriate. Responsibilities: Medical Dietary/Nutrition Therapy * Provide nutrition services and Medical Nutrition Therapy (MNT) aligned with the patient's medical and clinical needs. * Offer MNT for individuals and group clinical classes for a range of patient populations and conditions, including but not limited to pediatric, prenatal, and adult patients, as well as those with renal, oncology, and metabolic disorders such as failure to thrive. * Provide/Deliver CPSP services and advise on nutrition for high-risk prenatal patients. * Complete clinical nutritional assessments and establish care plans. Patient Assessment & Documentation * Conduct patient nutritional assessments and develop individualized care plans. * Document clinical assessments, care plans, actions taken, and patient progress in patient records. Education & Counseling * Educate, evaluate, and follow up with patients on clinical nutrition; develop educational materials for both patients and clinical staff. * Plan, facilitate, and assist in group clinical nutrition education and classes. * Prepare clinical brochures, visual aids, and other resources for patient education. Plan, Develop, and Implement Clinical Department by establishing and maintaining a sustainable clinical department, ensuring long-term growth and success. Provide Leadership and Motivation by leading and inspiring team members, fostering a culture of competency and professional growth. Deliver presentations on nutrition services and dietetics related topics to medical students and other stakeholders. Adapt to Industry Changes by driving the advancement of the department in response to evolving trends and regulations within the healthcare industry. Team Collaboration * Collaborate with other clinical departments and multidisciplinary team members (e.g., physicians, nurses, health educators, and Pharmacist, Dentist, Optometrist, Psychiatrist and case managers). * Act as an expert resource on nutrition-related matters within the healthcare team. Community Outreach & Relationship Building * Develop and maintain effective relationships with staff, patients, community agencies, and the public. * Participate in outreach activities and programs to promote clinical nutrition services. Organizational & Administrative Tasks * Maintain a well-organized clinical nutrition counseling area with necessary pamphlets, forms, and referral information. * Complete forms, maintain records accurately, and assist in preparing reports on services provided. Communication & Sensitivity * Communicate clearly and professionally, addressing patients' needs. * Translate medical and nutritional information into simple, understandable terms associated with Health Literacy of the patients. Qualifications/Requirements: * Registered Dietician * Bilingual (English/Spanish) * Familiarity with National, Federal, State, and Local networks as well as Surveys, data sets and other Population Health measures. * Clinical experience with Patients Centered Medical Home, Quality measures, development of Clinical Units and programs. * Maintain registered dietitian status including continuing professional education units. * At least 6 months of Pediatrics experience OR Board Certified Specialist in Pediatric Nutrition. * At least one-year experience working with prenatal. * Ability to adapt the Recommended Daily Food Guide to different dietary habits. * Ability to work with an undeserved population. * Ability to translate medical information into simple understandable terms. * Outstanding written and verbal skills. * Ability to travel between Clinica Romero's multiple site clinics. * Knowledge of office systems. Computer literacy and knowledge of Windows environment and software (e.g., Microsoft Office Suite including Word and Excel). * Ability to document using Electronic Health Records.

Full-time Description In coordination with the healthcare team, is responsible for the duties related to CCHC's remote patient monitoring program. Duties include, (but are not limited to), assistance in starting patients on corresponding remote patient monitoring programs, monitoring and maintenance of incoming values/readings from patients, communication with all necessary parties (e.g. provider, support staff team and patient), and completion of follow-up orders. PATIENT MONITORING NAVIGATOR ESSENTIAL DUTIES AND RESPONSIBILITIES Monitors and maintains patient data portal dashboard per corresponding program. Reviews received values/readings via remote patient monitoring on the patient data portal dashboard. Communicates with and informs the provider, of any corresponding alerts as a result of received readings and/or program responses. Acts in accordance with provider orders. Acts as a point of contact for patients that have questions about devices related to the corresponding remote patient monitoring program and app. Assists with the loading of device app(s) and performs device accuracy test(s)/calibration(s), as needed, for corresponding program pathways. Conducts training on the program devices, including but not limited to: What the device type is How to utilize/operate the device(s) it, How often to utilize a device/devices Transmission of data between a device/devices onto a program app Provides patient education/teaching as needed, in relation to the corresponding remote patient monitoring program. Travel between assigned locations. Assures timeliness of services rendered to patients Performs related work as required Participates in huddles with provider MA team, as directed. Reports equipment or supply needs to corresponding supervisor. Maintains files/data/information as they related to program needs and expectations Conducts mailings and calls to patients, as needed. Documentation into the EHR patient record Other duties as assigned. Requirements PATIENT MONITORING NAVIGATOR EDUCATION, TRAINING, AND EXPERIEINCE : Bachelor's degree in Health Education, Public health, Health Sciences, or related field OR CMA license Ability to travel between clinics Bilingual in English/Spanish required. Ability to use technology Ability to provide training on program device(s) Must be bilingual in Spanish or Armenian PATIENT MONITORING NAVIGATOR PAY RATE: $23 - $25/hr Requirements PATIENT MONITORING NAVIGATOR KNOWLEDGE, SKILLS AND ABILITIES Ability to find solutions when barriers are identified. Strong documentation skills. Ability to multi-task and prioritize when needed. Ability to independently seek out resources and work collaboratively. Ability to read, understand and follow oral and written instructions. Experience and work ethics that supports working within a high functioning, team-oriented environment. Demonstrates a willingness and ability to work under supervision. Ability to develop and maintain good working relationships with staff. Ability to use computer and learn new software programs. Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management. Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc. Possesses ability to communicate effectively, both verbally and in writing. Possesses genuine respect for others and acceptance of their individual social and cultural traits. Proficient knowledge of Microsoft Outlook. Able to travel and attend professional meetings, conferences, trainings and clinic sites. Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams. Requires the knowledge of Informal Medical Office Policies and Procedures. Ability and willingness to work cooperatively with others Ability to be highly organized. Ability to work independently. Ability to speak effectively with vendors as well as employees. Ability to create and prepare reports. Must have analytical and problem solving abilities. Ability to apply common sense understanding to carry out instructions functions furnished in written, oral, or diagram form. Ability to read, write and communicate effectively. Ability to present information in an easily understandable manner. Ability to organize and prioritize work with minimum supervision. Proficiency with computer applications such as Microsoft Excel, Power Point and Word. Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems Performs other related duties as assigned PATIENT MONITORING NAVIGATOR BENEFITS Medical, Dental and Vision - 100% paid by Employer Life Insurance and Accidental Dismemberment - 100% paid by Employer Paid Holidays Paid Time Off 401(k) 401(k) Matching Flexible Spending Account Fringe Supplemental Insurance to the first visit We are committed to providing equal employment opportunities to all applicants, including those with arrest or conviction records. In accordance with the ULAC Fair Chance Ordinance, we will not inquire about or consider criminal history until after a candidate has received a copy of their background check report. All applicants will be evaluated based on their qualifications and ability to perform the essential functions of the job. For more information, please refer to LA County Fair Chance Hiring. Salary Description $23 - $25

Director of Operations Department: Operations Executive Director Status: Full-Time / Non-Union Oversees the day-to-day activities of the clinic and responsible for planning, coordinating, directing and monitoring all operational and financial aspects of Clinica Msr. Oscar A. Romero, a Federally Qualified Health Center primary care clinic, in conjunction with providing effective leadership to staff and oversee the delivery of quality, cost-effective patient care. The position works together with the Medical Director in leading the support service of medical personnel in the discharge of their responsibilities. Responsibilities: * Provide overall direction and guidance to clinical and front office staff. * Communicate organizational objectives and vision to the clinic staff. * Serve as the key business driver for the growth and overall success of the clinic. * Assist staff with the implementation of departmental goals, policies, procedures, and reporting tools through effective use of performance metrics and financial results. * Promote a team approach to delivering high quality, cost-efficient care where patient satisfaction and improved health outcomes are the primary goals. * On an annual basis, prepare operational budgets, capital equipment lists; monitor departmental activity and justify variances when necessary; implement effective tools to improve operational efficiency and control costs. * Coordinate provider schedule and the scheduling of patients. Monitor patient flow and ensure appointment software reflects provider schedule/availability. * In conjunction with the Medical Director, work to enhance provider efficiency and, when necessary, assist in resolving clinic-related issues. * Participate in bi-weekly patient satisfaction/process improvement meetings with other clinic administrators and Executive leadership. * Based on projected Medi-Cal HMO enrollment, visits, and utilization, monitor the impact of growth on the facility's existing space plan; propose, plan and direct facility expansion and enhancement projects if required. * Ensure the clinic maintains a professional facility appearance both indoors and outdoors. * Enhance health center visibility through community involvement by participating in service and professional organizations. * Actively participate on organizational and ad-hoc committees, as needed. * On a monthly basis, and as needed, report operational issues, organizational opportunities and issues to the Operations Meeting. * Monitor patient satisfaction through various programs such as the formal complaint process, patient survey, etc. and respond according the internal policies and procedures, IPA Grievance procedures and County funded program grievance processes. * Ensure quality measures, regulatory standards and customer service standards are met. * Ensure all PHI information is maintained in accordance with HIPAA regulations. * Provide orientation to potential/new Medi-Cal HMO clients. Call and follow-up with all Medi-Cal HMO clients, update and maintain the tracking of Medi-Cal HMO client visits to ensure access and availability standards and utilization standards are met. * Provide coverage for the front office staff as needed (lunch time, sick and vacation leave) to ensure a smooth clinic flow. * Submit patient census and encounter verification forms daily to the billing department. * Monitor the collection and reporting of cash collections and perform weekly cash deposits, and maintain deposit book. * Perform staff evaluations, schedule annual health clearances and annual clinical competency assessment. * Perform quarterly facility reviews to ensure clinic is being maintained properly and meeting all regulatory requirements. * Collect, review, and sign timesheets by assigned due date. * Complete check reimbursements forms and route to supervisor for review and approval. * Manage and order office supplies and other clinic materials as needed. * Arrange and facilitate monthly staff meetings to educate and train staff and to improve operational efficiencies * Complete correction action plans, if any, post internal/external audits. * Copy medical records as requested and maintain the Disclosure Log. Requirements: * Master's degree in Healthcare Administration or related field, or bachelor's degree with three or more years of health care management experience. Education may be substituted for one year of experience. * Knowledge of Federal, State and local funding designated for health services. * Experience working with clients or patients and staff from diverse socio-economic, ethnic and cultural backgrounds. * Ability to communicate effectively. * Bilingual/Bi-cultural (Spanish/English) required * Current driver license and access to car on a daily basis. * Must provide proof of up-to-date COVID-19 vaccinations including recommended doses in the primary series AND booster dose when eligible.

Referral Coordinator Department: Medical Reports to: HIM Manager Status: Union The referral coordinator maintains and updates the status of incoming, outgoing, and internal referral orders created by Providers with electronic tracking processes within the clinic's Electronic Medical Record (EMR), Health Information Exchange (HIE) tools, apps, work queues, platforms, and portals. Performs appropriate documentation, prepares medical forms such as progress notes, labs, radiology reports, procedure reports, and other related material with accuracy when coordinating the authorization request process of referrals. Coordinates quality continuity of care and treatment based on the Provider orders to ensure patient safety in a timely manner. Adhere to Clinica Romero's mission and core values: Compassion, Commitment to Service, Quality Care, Respect, and Dignity; and complies with all policies and procedures of the organization. Responsibilities: * Upholds Clinica Romero's Policies and Procedures, HIPAA, Compliance, Principles of responsibilities, and applicable state, federal, and local laws. * The referral coordinator works in collaboration with assigned providers, medical staff, medical offices, specialists, referral coordinators and other programs and agencies such as: IPAs, DHS eConsult, EWC, BCCTP, and/or others. * Communicates clearly in order to promote patient engagement and education based on recommendations given by their health care providers and specialists. Answer and screen Referral Department phone calls, messages, correspondence, and queries. * Maintains and updates the status of incoming, outgoing, and internal referral orders created by Providers with electronic tracking process on an ongoing basis within the EPIC EMR referrals module in conjunction with other Health Information Exchange tools such as LANES Portals, WELL APP, DHS eConsult platform, MedPoint Management and Preferred IPA portals, DHS Medi-Cal EWC, EWC DETEC Database on-line Reporting portal, CareEverywhere, EPIC Referrals module, and EPIC secure chat and In-Basket tools. * Process assigned Provider Referral Orders based on linked services and/or programs such as MHLA, EWC, Fam Pact, BCCTP, health plans, Medi-Cal, Medi-care and/or other products, records, and Referral procedure and/or specialty with diagnosis and notes generated by the ordering Provider. * Through automatization workflows, Referral Coordinator performs Tracking of Authorizations, generates, sends correspondence, and referral notification updates through approved EPIC electronic Referral Letter templates, WELL App messages, mail, secure email, fax, assigned eFax account, telephone encounters, IPA portal inquires, eConsult messaging system, and EWC DETEC. * Maintains clear communication in regards to the Referral status, updates the referral reason codes, scans and/or imports/exports specialty Provider reports received, and forwards to assigned Providers for review, e-signature, and/or for further additional referral orders as well as with Patients, Specialty Clinics, IPAs, and/or other external and internal customers through EPIC Secure Chat, Epic In-Basket Messaging, telephone encounters, WELL App, secure email, fax, assigned eFax account, mail, and updates the EPIC Referral Module Notes sections for compliance and for internal and external audit purposes. * Flags Referral Order deficiencies and notifies provider and appropriate personnel through EPIC In-Basket Message, EPIC secure chat module, and email and/or through other channels of communication in order to obtain review and electronic signatures for review and completion of the referral loop workflow. * Perform as a patient advocate and liaison for specialty providers and social service referrals through the Transitions of Care Referrals workflow by coordinating Place of Service, Referral Class, and Referral Reason modules and by providing Summary of Care Documents. * Provides Breast and Cervical Cancer diagnosis, screen date, diagnosis date, screened by, and diagnosed by information based on ordering provider referral order to back office, front office, and eligibility staff prior to their portion of coordination of the enrollment and application process for the EWC Program, BCCTP Program, and/or with other Clinica Romero initiatives such as Breast Exam Events and/or other programs. * Notify Referrals Manager and Informatics Specialist regarding issues of connectivity and when an external provider/POS needs to be added and/or updated within the EPIC Referral Module. * Establishes and maintains courteous, cooperative relations when interacting with all agencies, patients, clinic and department personnel, and the public. Assures timeliness of services rendered to patients and looks after their comfort while on premises. * Maintains and reports data logs of abnormal mammograms (Immediate Work-Ups) to the Director of Revenue Cycle/Business Development for EWC Cancer Program Detection Reporting. * Provides coordination of appointment services, tracking, reports, and notifications for programs associated with Clinica Romero, such as EWC Cancer Detection Program recipients for Hollywood Presbyterian and/or White Memorial and/or other EWC providers based on Provider Orders. * Larchmont, UMI, CHLA, and other portals. * Generate and route data forms and reports to appropriate destination (billing, medical records, etc.). Qualifications/Requirements: * High School diploma required. * Bi-lingual English/Spanish * College degree preferred or equivalent of three (3) years health care professional experience is a must. * Experience with the usage of Electronic Medical Records Systems. * Phone etiquette experience required. * Knowledge Office equipment use such as Computer, Scanner, Fax, Email, eFax, Telephone, electronic communication platforms and/or upload platforms. * Customer service skills: communication, empathy, patience, and technical knowledge * Work in team-oriented environment, and work well under deadlines. * Ability to handle multiple tasks and work in a busy environment including heavy telephone duty.

Behavioral Health Clinician I, ASW-Youth & Family DEPARTMENT: School Based Health Center (SBHC) REPORTS TO: Behavioral Health Clinician III WORK HOURS: Full time, 80-100% FTE, 32-40 hours per week STATUS: Non-Exempt, Non-Union POSITION SUMMARY The SBHC Department partners with three school districts to provide comprehensive health services at seven SBHCs. The SBHCs reduce health inequities by focusing on prevention and youth empowerment. NAHC is looking for an Associate Clinical Social Worker (ASW) that will work closely with youth clients and families, school health care staff, and other agencies to meet clients' multiple clinical and non-clinical health and wellness needs. The ASW responsibilities include clinical intakes, assessments, medical department consultation, and crisis services. This position is active in developing, supporting, and implementing the wrap-around philosophy with its individualized, strengths-based, culturally-competent, and family-centered approach. Per organizational need, excellent communication, both written and verbal, in English and Spanish is required for this role. The Native American Health Center is an accredited institution and adheres to the standards of excellence by the Accreditation of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA). DUTIES & RESPONSIBILITIES Clinical Duties 1. Provide culturally proficient, treatment plan driven, behavioral health therapy for clients and their families. Clients will include children, adolescents, adults, and families who have been exposed to trauma and present with a wide range of behavioral health issues, and services may be performed on or off-site. 2. Conduct behavioral health intakes and assessments in accordance with professional expectations, including biopsychosocial, cultural, diagnostic, and crisis/risk evaluations for the full spectrum of psychological conditions. Includes scheduled appointments, “warm handoffs,” and walk-in services. 3. Conduct full clinical intakes. Intakes may involve and are not limited to scheduling; eligibility screens; providing program information; receiving member informed consent; facilitating behavioral health screens, risk assessments, safety plans; and making referrals as appropriate. 4. Provide case management and service linkages, including facilitating urgent or emergency service referrals to medical/psychiatric staff/agencies, mobile crisis services, and the police. 5. Work as part of a multi-disciplinary team and work closely with Nurse Practitioner, Program Manager, school faculty and on-site community partners to exchange referrals and provide integrated health care. 6. Create, review, and update individualized treatment plans that are client driven, strengths-based, informed by recognized best practices, modified based on clinical need and client priority, and supportive of the integrated health team's plan of care. 7. Perform all clinical services under licensed clinical supervision. Participate in required administrative, clinical, and educational/training meetings including clinical case assignment conferences, rounds, team huddles, site Coordination Of Services team meetings (COST) and supervision meetings. This includes presenting and discussing case material. 8. Coordinate and network with other agencies on clinical services, activities, and trainings. 9. Document and track service activities in electronic health record systems and other data management systems as required in a thorough, accurate, secure, and submit within 72 hours of service delivery, in accordance with agency policy and procedure. Support all evaluation and data reporting requirements (including, as needed, introducing evaluation activities to families, attaining consent for participation in evaluation, and gathering baseline and follow-up data through the administration of questionnaires). 10. Actively contribute to quality assurance and improvement (QA/QI) projects and initiatives. 11. Ensure maximal quality of services and compliance with the mission and strategic goals of the organization, federal and state laws and regulations, agency policy and procedure, accreditation standards, applicable professional standards, and supervisor/team expectation and/or assigned duties. This includes maintaining current professional knowledge and skill. Program Support 12. Participate in and perform regular chart reviews. 13. Provide project support for youth trauma-informed services projects, such as implementation reporting, sustainability planning, evaluation support, and training/webinar planning & participation. 14. Facilitate groups in order to meet the needs of the youth. 15. Ensure meaningful participation by family, youth, and community members in prevention and evaluation processes via design, interpretation, and dissemination of findings in the context of clinical work or otherwise as indicated. 16. Engage in youth-oriented initiatives as needed to advance program development and expansion. General Duties 17. Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices. 18. Employee Safety: Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others. 19. Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches. 20. Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned. 21. HIPAA: Keep all protected health information (PHI) confidential and abide by HIPAA policies for the release and disclosure of any PHI. Will report unauthorized use of disclosure of PHI immediately, to supervisor or HIPAA security officer. 22. Work well under pressure, meet multiple and often competing deadlines. 23. At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community. 24. Other duties as assigned by Supervisor or Director. Qualifications MINIMUM QUALIFICATIONS 1. A Masters in Social Work working towards licensure registered with the CA Board of Behavioral Science. 2. Thorough knowledge of culturally sensitive therapeutic principles and practices in behavioral health treatment, including case management, individual and group counseling techniques, diagnosis, and treatment of a broad spectrum of mental illness. 3. Experience and knowledge of counseling families and individuals with co-occurring disorders. 4. Training in youth and trauma-focused evidence-based practices (e.g., TF-CBT, CBITS, ITCT-A, motivational interviewing). 5. Knowledge about system of care and wraparound philosophies and practice, community-based services and supports with an orientation to family-driven, youth-guided and culturally relevant systems and services. 6. Experience working with Native Americans or people from culturally diverse backgrounds. Sensitivity to the Native American community and various tribal backgrounds. Commitment to the Native American Health Center's values and mission. Familiarity with the San Francisco Bay Area American Indian Community and Native-serving organizations. 7. Excellent teamwork, interpersonal, and both written and verbal communication skills. 8. Must be well-aware of one's own limitations, and know when to seek help from others. Must have high integrity and be able to exercise sound judgement. 9.. Expertise with Windows 2000, Microsoft Office, Excel and Word. 10. Must meet standards of character under PL 101-630, section 408, Character Investigation, subsection (a) and PL 101-647, section 231, Requirement for Background Check, subsection (c), and agree that employer can contact the last two employers, the sex abuse detective division of local law enforcement and Child Protective Services of the last two counties in which the person has lived or worked to inquire as to the suitability of the person to work with children. 11. Vaccination Level 2: Must be able to provide TB, Physical, seasonal flu and proof of Vaccination immunity for Measles, Mumps, Rubella, Varicella & TDAP prior to start date. If vaccination records are more than 10 years old, titers are required to confirm immunity. REQUIRED QUALIFICATIONS 12. Per organizational need, written and verbal communication in both English and Spanish is required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms and stoop, bend at waist, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. WORKING CONDITIONS AND ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to both an inside/outside environment and may be exposed to the burning of traditional medicines. Benefits: Native American Health Center (NAHC) considers our employees to be our most valuable resource and offers an excellent benefit package: competitive salaries, personal time off (PTO) or sick/vacation leave program, and an employer contribution 403(b) retirement plan to full-time regular status employees. We also provide medical, vision, dental, flexible spending, group term and voluntary life insurance coverage for employees and their dependents-with a percentage of employee contribution for dependent medical premiums. Note to Applicants: Please be advised a post job offer, pre-employment Physical and TB test are required as a condition of employment. Additionally, you may be asked to get a Department of Justice Fingerprinting clearance as a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at NAHC. EQUAL OPPORTUNITY EMPLOYER: Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, gender, religion, national origin or other non-merit factors. Age Discrimination in Employment Act (ADEA): Native American Health Center abides by the mandates of the ADEA (protecting individuals 40 years and older) and considers age a non-merit factor in all employment decisions and considerations. Americans with Disabilities Act (ADA): Native American Health Center abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, NAHC will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities.

Under the direct supervision of the Chief Medical Officer or designee, provide high quality medical care and work as part of a multi-disciplinary team to deliver comprehensive primary, preventive, chronic and urgent care to NAHC's members. The Native American Health Center is an accredited institution and adheres to the standards of excellence set forth by the Accreditation Association of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA). DUTIES AND RESPONSIBILITIES Clinical Responsibilities 1. Provide primary care to members, including histories, exams, lab tests, prescriptions and referrals within prescribed up to date guidelines and protocols. 2. Perform accurate and timely documentation of histories, subjective findings, physical exam, plans, prescriptions and follow up in Electronic Health Records System within 72 hours of the visit. 3. Provide members information concerning their evaluation, diagnosis, treatment and prognosis. Engage members in participation and decision involving their healthcare. 4. Adhere to medical visit model of NAHC; managing huddles, proactive in teaching MA's, seeing members on time, communicating with supervisors any barriers to this. Actively participate and be engaged in quality improvement for clinic efficiencies and improving member quality of care. 5. May provide clinical supervision, guidance and support to NP/PA practitioners when appropriate. 6. Timely coordination of care among internal and external ancillary providers and hospitals to provide high quality care between departments and facilities. 7. Function within an interdisciplinary team and participate in interdisciplinary activities such as panel management and case conferences. 8. Report births, deaths, and outbreaks of diseases to proper authorities. 9. Participate in the integrative model of providing medicine. This includes referring members and co-managing members with Nutritionists, LCSWs, etc. 10. Ensure completion of medication refills, provider approval queue, inbox items, medical record approval and member forms within five (5) working days. 11. Be an active educator and available for consultation with medical team members, including Nurse Practitioners, Physician Assistants, Medical Assistants, Nurses, and other integrative services team members. 12. Facilitate group interventions around site-driven topic areas in order to build capacity (i.e. obesity interventions, LGBTQ youth, etc.) as needed. 13. School Based Health Centers: If assigned to school based clinics the following duties apply. a. Conduct classroom and community presentations on a variety of health topics as part of outreach efforts to expand clinic services. b. Provide case management and PCP communication for students who have chronic health issues who are outside our health network. c. Communicate with parents at the middle school level regarding their child's non-confidential health issues and provide instructions for care. d. Develop conference abstracts and proposals and present best practices at local, state and national SBHC conferences as requested. e. Support Seven Directions clinic with special projects as assigned. 14. Implement quality improvement initiatives and track outcomes to improve services to youth (i.e. Relationship abuse screening, drug and alcohol screening & intervention, oral health screenings). 15. Attend regularly scheduled site meetings with clinic and school staff to coordinate screenings and activities. 16. Work closely with BH site counselor, dentist and health educator to insure integrated, seamless services for identified youth. 17. Actively participate in third-party billing review and sustainability discussions. 18. Work collaboratively with, and support the activities of the clinical data team, ensuring optimal accuracy and performance on clinical outcome measures. 19. Quality Improvement: Actively participate in quality improvement processes. Be open to the ongoing changes in medical care and make suggestions for improvements. 20. Collaborate with administration in addressing staff and member complaints. 21. Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices. 22. Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned. 23. Resolve staffing issues and facilitate conflict resolution for staff under direct supervision. Hire, discipline, evaluate and terminate staff in coordination with the Human Resources department. 24. Foster a team environment to effectively lead and retain your staff. Provide opportunities for staff to grow and develop new skills. 25. Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches. 26. Safety: Responsible for ensuring that all duties, responsibilities and operations are performed with the utmost regard for the safety and health of all personnel involved, including themselves. 27. Safety: Take appropriate corrective actions to address matters pertaining to employee health and safety that have been brought to their attention. 28. HIPAA: Keep all protected health information (PHI) confidential and abide by HIPAA guidelines for the release and disclosure of any PHI. Will report unauthorized use of disclosure of PHI immediately, to Site Director and HIPAA security officer. 29. HIPAA: Ensure the protection of all PHI and compliance of HIPAA guidelines amongst staff under your supervision. Take appropriate steps to address HIPAA concerns with staff as necessary. 30. Works extremely well under pressure, meet multiple and often competing deadlines. 31. At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community. 32. Other duties as assigned by Supervisor. Scope of Work 1. Be able to see between 16-22 members per day, and complete accurate documentation within 72 hours of visit into the electronic health record (EHR) system. 2. To work as medical team assisting other providers in completing their responsibilities as necessary, e.g., seeing members, processing refills, clearing member approval queue, and provider inbox. 3. Effectively manage a member panel up to the goal set by the organization. 4. Display the highest level of professionalism, integrity and a strong work ethic, serving as a model for all clinic staff. 5. Maintain requirements of licensure, DEA certification and board certification if hired as board certified. Fulfill and maintain requirements for credentialing, privileging internally at NAHC and externally with payers and regulatory bodies. 6. Provide comprehensive, high quality medical services to members, regardless of age, sex, gender identification, income, national origin or language. 7. Consider individuals' cultural, psychological, social and environmental factors in creating treatment/care plans. 8. Actively participate in meetings as assigned by direct supervisor. 9. Participate in trainings of other medical personnel as requested. 10. Participate in Saturday clinics, after-hour clinics and on-call duties, on a rotating basis, as requested by Supervisor. Qualifications MINIMUM QUALIFICATIONS 1. Must be a licensed M.D. or D.O. in the state of California. 2. Must be Board Certified or Board Eligible in Family Practice or Internal Medicine or other full scope Primary Care Specialty. 3. Current DEA license. 4. One (1) year of experience working within a community clinic. 5. Must be able to provide TB and Physical clearance prior to start date. 6. CPR certification must be obtained within 90 days and kept current at all times. 7. Meets credentialing requirements established by the Native American Health Center. 8. Must have a National Provider Identification (NPI), BLS, DEA and depending on specialty ACLS or NALS or PALS or PEARS may also be required. 9. Able to furnish Vaccination history prior to start date dependent on role. 10. Excellent communication and written skills. 11. Ability to work independently and as part of a multi-disciplinary team. 12. Ability to work well under pressure, analyze and evaluate individual member's needs, reach sound conclusions and make appropriate recommendations. 13. Must be detail oriented and be able to multi-task effectively. 14. Previous experience with an Electronic Health Records (EHR) system and working in an EHR environment is desired. 15. Commitment to Native American Health Center's values and mission. 16. Knowledge of the Bay Area Native American community with a commitment to serving Native Americans and other vulnerable member populations. 17. Must have ability to relate and communicate effectively with community interest groups, agencies, and medical facilities that serve the American Indian community. 18. Work extremely well under pressure, meet multiple and often competing deadlines. 19. Must be able to meet set priorities as directed by supervisor. 20. Must be detail oriented and a team player. 21. Sense of humor is a plus. PREFERRED QUALIFICATIONS 1. Three (3) years of experience working with a community clinic is highly desirable. 2. Excellent communication and written skills. 3. Established leadership skills. 4. Bilingual in Spanish. 5. Experience with EPIC EHR system is strongly desired. NAHC is a National Health Service Corp (NHSC) approved site where primary care physicians who are eligible for loan repayment funding can fulfill their service obligation. NAHC is an Indian Health Program site for Indian Health Services (IHS) Loan Repayment Program. Benefits: Native American Health Center (NAHC) considers our employees to be our most valuable resource and offers an excellent benefit package: competitive salaries, personal time off (PTO) program, and an employer contribution 403(b) retirement plan to full-time regular status employees. We also provide medical, vision, dental and group term life insurance coverage for employees and their dependents-with a percentage of employee contribution. Note to Applicants: Please be advised a post job offer, pre-employment Physical and TB test are required as a condition of employment. Additionally, you may be asked to get a Department of Justice Fingerprinting clearance as a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at NAHC. EQUAL OPPORTUNITY EMPLOYER: Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, gender, religion, national origin or other non-merit factors. Age Discrimination in Employment Act (ADEA): Native American Health Center abides by the mandates of the ADEA (protecting individuals 40 years and older) and considers age a non-merit factor in all employment decisions and considerations. Americans with Disabilities Act (ADA): Native American Health Center abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, NAHC will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities.

Care Coordinator I, Integration - Enhanced Care Management DEPARTMENT: Behavioral Health REPORTS TO: Care Coordinator IV, Integration WORK HOURS: Full Time, 40 hours per week, 100% FTE STATUS: Non-Exempt, Union The Native American Health Center is an accredited institution and adheres to the standards of excellence set forth by the Accreditation Association of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA). POSITION SUMMARY The Care Coordinator functions as a member of an integrated system of care team who will work with providers across NAHC and other systems of care to provide NAHC clients with access to an integrated, holistic system of care. The Care Coordinator will provide care coordination, case management, member navigation, system navigation (internal and external), peer advocacy, health education, mapping individual, family and community supports and assets, panel management support, home visits (when appropriate), and warm handoff services. The Care Coordinator may work with other mental health providers when such treatment is indicated. The Care Coordinator may assist with writing reports when appropriate. DUTIES AND RESPONSIBILITIES 1. Manage a diverse caseload of adults, youth, and families that meet criteria for the Enhanced Care Management program set by the state with a shared understanding of the respective roles and responsibilities of team members to ensure that collaboration is efficient. 2. Screen and assess members for common mental health, substance abuse, and social resource needs. 3. Develop, implement, and monitor individual plans of care using a culturally sensitive and strengths-based approach, to assist members and families to cope and/or restore social, emotional, financial and environmental factors that affect and/or are affected by illness. 4. Identifies members not improving on health/wellness goals and/or with urgent healthcare needs to assist with prioritization for treatment adjustment or case review with the treatment team. 5. Accurately and expediently complete electronic and case management systems documentation and other data collection components related to mental health services. 6. Meet mental health visit goals as required for various contracts. 7. Provide early intervention, direct services, referrals, and liaison services between agencies as needed to support members with medical, behavioral health, and social services needs to promote overall health. 8. Provide individual, group, and family crisis intervention and aftercare/discharge support. Link to emergency services as needed, as well as ongoing case management, which may include interacting with police, psychiatric services, hospitals, and other community agencies and staff. 9. Provide member education about common mental health, substance abuse disorders, and chronic health conditions and available treatment options. 10. Work collaboratively to resolve differing perspectives, priorities and schedules among providers. 11. Connect healthcare consumers and family members to other members of the healthcare team through face-to-face encounters known as “warm hand-offs.” 12. Represent the program, department and agency in a positive and professional manner at all times. 13. Provide appointment reminders to members and facilitate access to services. 14. Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices. 15. Employee Safety: Safely performs all duties; follow required protective protocols to ensure personal safety as well the safety of others. 16. Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches. 17. HIPAA: Keep all protected health information (PHI) confidential and abide by HIPAA policies for the release and disclosure of any PHI. Will report unauthorized use of disclosure of PHI immediately, to supervisor or HIPAA security officer. 18. Work well under pressure, meet multiple and often competing deadlines. 19. At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community. 20. Other duties as assigned by Supervisor. Qualifications MINIMUM QUALIFICATIONS 1. High school diploma or GED equivalency. 2. At least one year experience providing care coordination services, counseling, or case management services. 3. Fluency in both English and Spanish. 4. Obtain certificate in Motivational Interviewing within the first six months of hire. 5. A valid California Driver's License. 6. Excellent writing and facilitation skills. 7. Demonstrate understanding of the principles of behavioral and primary health care integration. 8. Knowledge of the Bay Area Native American community with a commitment to serving Native Americans and other vulnerable member populations including LGBTQ2S populations. 9. Must be able to provide TB and Physical clearance prior to start date. 10. Able to furnish Vaccination history prior to start date dependent on role. 11. BLS/CPR certification must be obtained prior to start date and kept current at all times. 12. If in recovery, 3 or more years of sobriety. 13. Knowledge of funding, community resources/services and clinical standards is required. 14. Experience working with vulnerable, underserved, homeless and transient populations. 15. Must meet standards of character under PL 101-630, section 408, Character Investigation, subsection (a) and PL 101-647, section 231, Requirement for Background Check, subsection (c), and agree that employer can contact the last two employers, the sex abuse detective division of local law enforcement and Child Protective Services of the last two counties in which the person has lived or worked to inquire as to the suitability of the person to work with children. PREFERRED QUALIFICATIONS 16. Current knowledge of Federal/State regulations relative to social work; or willingness to learn about Federal/State regulations relative to social work. 17. Cultural knowledge related to Indigenous populations of the SF Bay Area. 18. Working knowledge of differential diagnosis of common mental health and/or substance use disorders, when appropriate. 19. Working knowledge of evidence-based psychosocial treatments for common mental health disorders, when appropriate. 20. Experience working with members who have co-occurring mental health, substance abuse, and physical health problems. Benefits: Native American Health Center (NAHC) considers our employees to be our most valuable resource and offers an excellent benefit package: competitive salaries, personal time off (PTO) or sick/vacation leave program, and an employer contribution 403(b) retirement plan to full-time regular status employees. We also provide medical, vision, dental, flexible spending, group term and voluntary life insurance coverage for employees and their dependents-with a percentage of employee contribution for dependent medical premiums. Note to Applicants: Please be advised a post job offer, pre-employment Physical and TB test are required as a condition of employment. Additionally, you may be asked to get a Department of Justice Fingerprinting clearance as a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at NAHC. EQUAL OPPORTUNITY EMPLOYER: Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, gender, religion, national origin or other non-merit factors. Age Discrimination in Employment Act (ADEA): Native American Health Center abides by the mandates of the ADEA (protecting individuals 40 years and older) and considers age a non-merit factor in all employment decisions and considerations. Americans with Disabilities Act (ADA): Native American Health Center abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, NAHC will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities

Front Office Supervisor Department: Operations Clinic Office Manager The Front Office Supervisor is responsible for overseeing the daily operations and coordination of front office services to ensure efficient and effective client service delivery. This role includes supervising front office staff and volunteers, managing scheduling and documentation processes, and supporting administrative functions. The supervisor assists the Clinica Manager, supports the Operations Director and Managers in clerical duties, and participates in reporting and administrative planning meetings. Responsibilities: Administration: * Implement and coordinate services render by the front office. Supervise client services operation coordination and all front office activities. * Submit programs and services reports to administrators. * Participate in administrative meetings to plan and evaluate program requirements. * Support Operations Director and Operations Managers in clerical duties, as needed. * Complies with HIPAA laws and maintain confidentiality of sensitive information. * Other duties as assigned. Personnel: * Evaluate performance of front office employees and volunteers. Maintain performance evaluations schedule. * Interview and hire new employees in conjunction with supervisor. * Understand and follow all items in the Personnel Manual, Policy and Procedure Manual and Union Contract. Front Office Services: * Supervise program documentation process, including but not limited to: Client intake, eligibility, billing services and completion of administrative required forms. * Monitor medical record maintenance. * Supervise and train front office employees and volunteers. * Develop and implement front office staff and schedules. Generate providers' schedule and appointment sheets for patients. Qualifications/Requirements: * Two years medical office experience preferred. * Proficient in verbal and written communication skills, English and Spanish. * Computer experience. * Must have strong customer-service skills. * Must have strong team orientation * Candidates must be extremely reliable, punctual and very well organized. * High School Diploma or Equivalent. * Ability to handle numerous task simultaneously, and work in a busy environment. * Good follow-up skill, and able to function under pressure. * Able to promote and provide the means for a working team relationship within front office and other departments. * Flexible, thoroughness, dependability and attention to detail. * Flexible hours (evenings and weekends required). * Supervising experience preferred.

Job DescriptionDescription: Provides primary and preventive care by diagnosing and treating diseases, injuries, and other disorders. STAFF PHYSICIAN ESSENTIAL DUTIES AND RESPONSIBILITIE Provide medical services to the patients of CCHC, inclusive of all functions necessary to provide quality medical care. To stabilize and refer when necessary patients presenting to office in need of urgent care regardless of whether the patient falls within the category normally seen by that physician. To examine and treat any patient assigned to another provider or assist in the triaging and rescheduling should that other provider be unable to attend or complete their office duties for emergency reasons. To complete the patient charts according to the usual accepted standards of the medical practice and according to the specific requirements set forth by the medical record criteria requirements. To assist in obtaining lab specimens from their patients should difficulty be encountered in obtaining such specimens. To complete administrative projects as assigned by the Medical Director. To complete any requirements needed to maintain a medical license, board certification or admitting privileges at the hospital to which they admit their patients. To participate in the on-call schedule as set forth by the Medical Director. To supervise Nurse Practitioners and Physician Assistants in the area of the physicians specialty. To serve as preceptor for medical students, nurse practitioners, physician assistant students, and residents as assigned by the Medical Director. To be familiar with and adhere to all of the medical offices policy and procedure manuals. Serving as supervisory physician for the mid-level providers regarding clinical issues and State regulatory requirements. To participate in any Quality Assurance activities of this medical practice and assist with any audits necessary to complete QA activities or specific program requirements. Continually advise administration of any issues that may impact the practice. Perform other related duties assigned by the Medical Director. Requirements: STAFF PHYSICIAN EDUCATION, TRAINING AND EXPERIENCE Graduate from an accredited medical school with a degree of Doctor of Medicine (MD) or Doctor of Osteopathy (DO). Completion of an accredited residency. Board certification or board eligible in specialty. Unrestricted license to practice within California. Valid DEA. PALS or NRP, ACLS may be required. PATIENT INTERACTION EXPECTATIONS Greet patients before they greet you Listen, respond, and make eye contact with every patient Personalize interactions with each patient Explain to each patient the process of care Provide patients with updates throughout their visit STAFF PHYSICIAN KNOWLEDGE, SKILLS AND ABILITIES Advanced knowledge of medical and healthcare principles, procedures, and diagnostic practices. Ability to maintain current Medical and DEA Licenses, CME, and other required certifications. Strong communication skills, including explaining complex medical conditions to non-medical audiences and active listening. Analytical skills to assess symptoms, review test results, diagnose conditions, and determine appropriate treatments. Demonstrates sound medical judgment, ethical practice, and knowledge of personal limitations, seeking consultations when needed. Maintains up-to-date knowledge of medical advancements, techniques, and equipment. Effectively manages a minimum caseload of 24 patients per day while accommodating emergencies and schedule adjustments. Ensures timely and efficient patient care, maintaining punctuality unless exceptional circumstances arise. Problem-solving skills to address barriers to patient care and operations. Strong documentation, multitasking, and prioritization abilities. Proficient in independently seeking resources and collaborating with multidisciplinary teams. Experience working in a high-functioning, team-oriented environment with strong work ethics. Builds and maintains positive working relationships with staff and management. Proficient in using computers, including Microsoft Outlook, and adaptable to new software. Demonstrates effective verbal and written communication skills, clarity, diplomacy, and respect for cultural and social diversity. Familiarity with regulatory environments, including state and federal oversight and payer contracts. Flexible, enthusiastic, and cooperative in multidisciplinary settings. Willingness to travel and attend professional meetings, conferences, trainings, and clinic sites. Performs related duties as assigned. STAFF PHYSICIAN SALARY RATE: $300-330k/yr STAFF PHYSICIAN BENEFITS: Medical, Dental and Vision - 100% paid by Employer Life Insurance and Accidental Dismemberment - 100% paid by Employer Paid Holidays Paid Time Off 401(k) and 401(k) matching Malpractice coverage CME allowance Flexible Spending Account Fringe Points Supplemental Insurance Participate in Loan Repayment Program We are committed to providing equal employment opportunities to all applicants, including those with arrest or conviction records. In accordance with the ULAC Fair Chance Ordinance, we will not inquire about or consider criminal history until after a candidate has received a copy of their background check report. All applicants will be evaluated based on their qualifications and ability to perform the essential functions of the job. For more information, please refer to LA County Fair Chance Hiring.

Certified Medical Assistant Department: Medical Reports to: LVN Manager Under direct supervision, determine reason for patient's visit; assist with minor surgical/diagnostic exams; assist patients to understand recommendations given by their health care providers; performs patient care functions; post patient's information to medical records; answer and screen medical calls; provide support in planning continuity of treatment. Adhere to Clinica Romero's mission and core values: Compassion, Commitment to Service, Quality Care, Respect, and Dignity; and complies with all policies and procedures of the organization. Responsibilities: * Take and record vital signs; report abnormal findings to provider. * Perform: venipuncture; EKG; apply/remove dressings and bandages; collect non-invasive specimens from both adults and children; assist patient in ambulation/transfer; perform simple lab test; read PPD skin tests; perform visual acuity/audiometric screening; perform finger sticks; obtain throat swabs; perform ear lavage; administer medication/vaccines as per CMOAR policy/ procedure and scope of practice including Pulmoaid. * Document reason for patient's visit. * Observe signs, symptoms and reactions and report unusual conditions as appropriate. * Prepare consent forms as needed and required. * Administer and document treatments as per policy and procedure. * Maintain laboratory logs. * Collect and label specimens; prepares appropriate lab slips with 100% accuracy. * Prepare/assist the provider with examination and/or procedures. * Provide patient/family education related to treatment and after care according to policy and procedures. Explain all procedures and treatments to patient prior to their performance. Assure patients/family's understanding by obtaining verbal feedback or return demonstration. * Adhere to infection control practices: Universal Precautions; Hand Washing; Sterile/Aseptic technique. * Mathematical skills: add, subtract, multiply and divide. * Respond to emergency situations according to established policies. * Demonstrate knowledge in proper use of equipment and emergency procedures. * Maintain a safe, clean work area. * Maintain and observe ergonomics safety precautions. * Promote cost effectives by utilizing equipment and supplies in an efficient manner. * Maintain established stock levels in assigned areas * Learn and use current MIS system. * Adhere to HIPPA guidelines. * Discharge and arrange follow up appointments. * Document pertinent patient data. * Assure timeliness of services rendered to patients. * Assist with translation as needed * Assist Pharmacy Clerk, LVN and D.O.N. with monthly check medication expiration in the dispensary. * Generate and route data forms to appropriate destination (billing, medical records, etc.). * Review super bill forms. * Organize time and promotes team effort. * Maintain current CPR. * Perform clerical duties as assigned. * Attend in-services and/or trainings. * Ability to lift/move up to 15 pounds. * Other duties as assigned. Qualifications/Requirements: * Medical Assistant certification * One-year experience in related field. * CPR certification * High School graduate or equivalent * Basic computer skills * Bi-lingual English/Spanish required * Flexible hours * Ability to communicate effectively, verbal and written; work without close supervision, detail oriented and well organized. * Customer service skills: communication, empathy, patience, and technical knowledge * Work in team-oriented environment, and work well under deadlines. * Ability to work at multiple clinic sites * CA driver's license and auto insurance * Must provide proof of up-to-date COVID-19 vaccinations including recommended doses in the primary series AND booster dose when eligible.

Front Office Assistant Department: Front Office Clinic Office Manager Status: Union Schedule: Monday - Friday with Saturday rotations Position requires excellent customer service skills with patients, employees, and the public, including but not limiting to: offering friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while visiting Clinica Romero. Assist with the provision of quality services in the areas of scheduling, patient flow, information and clerical tasks. Individual must also be flexible, organized and must be able to manage a demanding workload with accuracy. Adhere to Clinica Romero's mission and core values: Compassion, Commitment to Service, Quality Care, Respect, and Dignity; and complies with all policies and procedures of the organization. Responsibilities: * Welcomes and greets patients as they arrive to clinical sites; will maintain exceptional customer service. * Assist patients with questions and direct them to proper departments or personnel; follow through with patient to ensure they are seen in a timely manner. * Register patients for all appointments including walk-ins utilizing Clinica's EMR system. * Obtains and updates patient information into EMR system including but not limited to: patient's demographic, guarantor, coverage, and other information. * Initiate appropriate application forms and screens patients for eligibility determination for various programs that are part of the financial screening * Ensures to scan copies of the enrollment and or recertification of programs such as FamPact, EWC, NEVH and Sliding Fee. * Maintains familiarity with various types of Medi-Cal, Health Plans and other programs. * Verifies and prints eligibility for all payers including but not limited to: Medi-Cal/ Manage Care and other programs by utilizing the appropriate web portals. * Scans pertinent patient information into EMR including patient identification cards, benefit cards, eligibility verification printouts, etc. * Preforms daily appointment reminder calls to patients and documents call in our Electronic Medical Record (EMR) system. In addition with our text messaging app, WELL Health, responsible to monitor and send reminder text messages to patients. Responds in timely manner. Sends broadcast if needed. * Audit EMR registration for accuracy and completeness, note deficiencies and refer for appropriate follow up and completion. * Assist patients or family members with completion of varied registration * Initiate new patients' chart account in EMR. * Review assigned provider schedules and verifies eligibility one to two days before scheduled appointment. Communicate any eligibility discrepancies to patient prior to the scheduled appointment. * Responsible to perform one last audit of assigned provider schedules to capture any erroneous scheduling mistakes to prevent patient impact. * Coordinate warm handoff of patient to Eligibility Department when necessary. * Daily utilization of Microsoft Outlook to ensure that all incoming emails are read and a responses are made in a timely manner, this includes emails from supervisor, Front Office Lead, and other departments. * Collecting appropriate co-payments from patients for their respective insurance coverage. Payments collected in the form of cash, checks, and credit cards. * Schedules appointments according to Clinica's Scheduling Guidelines and keeps up with any new scheduling changes. * Adheres to Clinica's Petty Cash policies and procedures, which includes completion of a daily reconciliation form, and submits all monies (cash and/or credit card receipts) to immediate Supervisor or Front Office Lead for review. * Answers incoming calls, taking messages, transfer calls and provide information to other departments upon * Assist in the completion of data for department reports. * Translates for patients when necessary. * Assist patients with PCP changes when eligibility department is backed up. * Assist with rescheduling patients anytime we have provider call outs. * Assist in the training of new * Completes assignments by the end of the scheduled * Seek out additional duties to promote continuity of * Demonstrate a positive, can do attitude in responding to employee and patients' needs. * Attends In-Services as scheduled by supervisor * Participates in trainings provided by Clinica Romero to further education and keep current with industry changes, and clinical requirements. * Comply with all HIPAA regulations. * Assure timeliness of services to patients and looks after their comfort while on premises. * Operations of standard office machines. * Required to travel from site to site. * Required participation with outreach events. * Other duties as assigned by management Qualifications/Requirements: * High school graduate or equivalent. Medical Billing experience/ training in a medical office or similar setting. * EMR experience. EPIC experience preferable. * Typing a minimum 35 WPM and proficient computer skills; including but not limited to Microsoft products and use of outlook * Ability to communicate effectively, verbal and written; work without close supervision, detail oriented and well organized. * Customer service skills: communication, empathy, patience, and technical knowledge * Work in team-oriented environment, and work well under deadlines. * Previous experience in a community clinic setting, billing and/or collections a plus. * Bi-lingual English and Spanish required. * Ability to handle multiple tasks and work in a busy environment. * Ability to work evenings and weekends * CPR Certification

Comprehensive Perinatal Services Program (CPSP) Clinician Department: Medical/Behavioral Health Reports to: Behavioral Health Director Implement and promote a program of CPSP services in a community clinic setting, including, but not limited to, psychosocial assessment, diagnostic services, individual psychotherapy and case management/coordination with medical providers in order to address the social, emotional, relational and environmental issues that can affect pregnancy. The clinic population is largely Spanish-speaking, low-income, and/or pregnant women. The CPSP clinician will provides a range of psychosocial assessments, diagnostic, therapeutic and care coordination services for pregnant women as appropriate to the specific expectations of the position. Responsibilities: * Perform initial mental health assessment of clients. * Conduct individual and group therapy as determined appropriate. * Provide crisis response to walk in pregnant women and/or patients as necessary, in conjunction with medical providers to encourage compliance with medical and prenatal regimes. * Promote inter-departmental communication to ensure efficient coordination of services. * Develop informational materials for educational purposes. * Acts as a liaison between health, education, welfare, and other community agencies to establish an integrated and coordinated program. * Maintains accurate and appropriate records of all patient interventions and follow ups. * Completes timely and accurate documentation. * Fully participate in staff development opportunities offered to enhance professional growth, especially to maintain license, certification, or identified program performance skills. * Attend on and off-site collaborations and community meetings on behalf of Clinica Romero as the CPSP representative and report back to the Nursing and/or Behavioral Health director and team. * Other duties as assigned. Qualifications * Licensed clinician (LCSW or MFT) with the BBS * Registered Associate (ACSW or AMFT) with the BBS * Bilingual English Spanish required - Speaking and writing skills * At least 1 year of CPSP experience (preferred) or 2 years as a clinician * Excellent leadership, collaborative, team building skills * Microsoft Office general knowledge * Able to work and communicate effectively with people of diverse culture, education and economic background. * Note: The higher end of the salary range provided, applies only to those who are Licensed.

Job Title: Pharmacy Technician Department: Medical Director of Pharmacy Report To: Director of Pharmacy Primary responsibilities of the Pharmacy Technician are to assist the pharmacist with the day-to day activities in the pharmacy. Under direct supervision of licensed pharmacist, performs duties related to patient medication profiles, drug preparation, labeling, and drug distribution. Orders and maintains pharmaceutical supplies Responsibilities: * Help patients who are dropping off or picking up prescription orders * Reviews all incoming orders, enters data into computerized patient profiles, generates labels. * Assist the pharmacist, under supervision, in the practice of pharmacy, in accordance with local, state, federal regulations. * Assist the pharmacist with filling and labeling prescriptions * Prepare the pharmacy inventory * Screen telephone calls for the pharmacist * Communicate with clinic providers to obtain refill authorization * Compound oral solutions, ointments, and creams. * Prepackage bulk medications. * Assist in training new employees. * Assist other pharmacy technicians * Assist pharmacist in scheduling and maintaining workflow * Assist in promoting special health programs that enhance and encourage good health, such as blood pressure monitoring and diabetes programs. * Performs other related duties as assigned or requested. Education and/or Other Requirements: * Completion of accredited pharmacy technician training program or equivalent experience as per Board of Pharmacy technician regulations, sec. 1793.4 * High school degree or equivalent * Valid Pharmacy Technician Certificate of Registration, State of California Job Qualifications: * Spanish Bilingual required * Knowledge of pharmacy law, rules, regulations. * Knowledge of pharmacology and medical terminology, manufacturing procedures. * Valid Pharmacy Technician Certificate of Registration, State of California * Working knowledge of brand and generic drug names. * Working knowledge of packaging and labeling procedures. * One year of experience as a Pharmacy Technician. * Ability to assemble and organize numerical data. * Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals and the ability to apply such concepts to situations. * Ability to gather and input data. * Ability to understand and apply policies and procedures. * Ability to use a computer. Good knowledge of PC operations and software (Word processing and spreadsheet) are required. Physiological Factors The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * While performing the duties of this Job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms and talk or hear. * Performs repetitive motions including bending, twisting, stooping, pushing and pulling. * Employees in this position must be able to regularly lift up to 10 pounds. * Specific vision abilities required by this job include color vision, close vision, depth perception and ability to adjust focus. Psychological Factors: * Ability to maintain pleasant working relationships. * Ability to perform multiple tasks simultaneously.

Provides medical care related to pregnancy or childbirth and those who diagnose, treat, and help prevent diseases of women, particularly those affecting the reproductive system. May also provide general medical care to women. STAFF PHYSICIAN - OBGYN ESSENTIAL DUTIES AND RESPONSIBILITIES * Provide medical services to the patients of CCHC, inclusive of all functions necessary to provide quality medical care. * To stabilize and refer when necessary patients presenting to office in need of urgent care regardless of whether the patient falls within the category normally seen by that physician. * Provide Prenatal, Intrapartum (labor & delivery), Postpartum care * Provide Well Woman exams, pelvic and breast exam, cervical cancer screening, including Colposcopy, Hysterectomy, Fibroid removal * To examine and treat any patient assigned to another provider or assist in the triaging and rescheduling should that other provider unable to attend or complete their office duties for emergency reasons. * To complete the patient charts according to the usual accepted standards of the medical practice and according to the specific requirements set forth by the medical record criteria requirements. * To assist in obtaining lab specimens from their patients should difficulty be encountered in obtaining such specimens * To complete administrative projects as assigned by the Medical Director. * To complete any requirements needed to maintain a medical license, board certification or admitting privileges at the hospital to which they admit their patients. * To participate in the on-call schedule as set forth by the Medical Director. * To supervise Nurse Practitioners and Physician Assistants in the area of the physicians specialty. * To serve as preceptor for medical students, nurse practitioners, physician assistant students, and residents as assigned by the Medical Director. * To be familiar with and adhere to all of the medical offices policy and procedure manuals. * Serving as supervisory physician for the mid-level providers regarding clinical issues and State regulatory requirements. * To participate in any Quality Assurance activities of this medical practice and assist with any audits necessary to complete QA activities or specific program requirements. * Continually advise administration of any issues that may impact the practice. * Perform other related duties assigned by the Medical Director. Requirements STAFF PHYSICIAN - OBGYN EDUCATION, TRAINING AND EXPERIENCE * Graduate from an accredited medical school with a degree of Doctor of Medicine (MD) or Doctor of Osteopathy (DO). * Completion of an accredited residency. * Board certification or board eligible in specialty. * Unrestricted license to practice within California. * Valid DEA. * PALS or NRP, ACLS may be required. STAFF PHYSICIAN - OBGYN KNOWLEDGE, SKILLS AND ABILITIES * Advanced knowledge of principles, procedures, methods and techniques of medical and health care. * Advanced knowledge of principles and practices of medical diagnosis. * Ability to keep all Medical and DEA License, CME, etc., current. * Ability to know how to listen, as well as how to explain complicated conditions or procedures to someone with no medical background. * Must have the analytical skills to review symptoms and test results and determine a diagnosis and appropriate treatment. * Good interpersonal skills are needed in communicating clearly and compassionately with patients and their families. * Ability to stay abreast of new techniques, new equipment and be contemporary with the latest medical discoveries. * Practice using sound medical judgment and adhere to all ethical considerations of the practice of medicine. * Know limitations and seek consult when advisable. * Work productivity must demonstrate ability to see a minimum case load of 24 patients per day. * Effectively work patients into their schedules as the caseload demands and respond to a variety of unforeseen daily circumstances, including emergency care of patients. * Ability to see patients in a timely and efficient manner, staying reasonably on time for scheduled appointments throughout the day, unless exceptional circumstances occur. * Ability to find solutions when barriers are identified. * Strong documentation skills. * Ability to multi-task and prioritize when needed. * Ability to independently seek out resources and work collaboratively. * Ability to read, understand and follow oral and written instructions. * Experience and work ethics that supports working within a high functioning, team-oriented environment. * Demonstrates a willingness and ability to work under supervision. * Ability to develop and maintain good working relationships with staff. * Ability to use computer and learn new software programs. * Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management. * Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc. * Possesses ability to communicate effectively, both verbally and in writing. * Possesses genuine respect for others and acceptance of their individual social and cultural traits. * Proficient knowledge of Microsoft Outlook. * Able to travel and attend professional meetings, conferences, trainings and clinic sites. * Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams. * Performs other related duties as assigned. STAFF PHYSICIAN - OBGYN PAY RATE: $129-$153/hr