Computer administrator job description

Rocket Lab is a vertically integrated provider of small launch services, satellites, and spacecraft components. Our mission is to open access to space to improve life on Earth. Our team is over 1,300 people strong and we're adding to it every week. Collaboration is at our core – every idea is heard, and everyone makes a difference. Teams are nimble, decisions are made quickly, and we are action oriented.

The CAD administrator is part of the team responsible on a day-to-day basis for the smooth

running of CAD systems at Rocket Lab including: NX CAD, and Solid Edge, through ensuring

designs, drawings and parts are maintained in a standardised way. Through providing prompt

user support and monitoring user activities, the CAD administrator will enable CAD to integrate

fully with our robust product lifecycle management processes. Working closely with the PLM

team including the Teamcenter Architect, Administrator and NZ CAD Administrator, and the

wider business including: Engineering Change Control, Space Systems, Vehicle Engineering,

Mechanical Engineering, and EIS, the CAD Administrator uses their CAD knowledge and

experience to enable a high level of user support and an optimised product development

environment.

CAD User Support

- Provide a robust CAD operating environment through promptly responding to Level 1 support calls.

- Triage and escalate complex or new issues promptly.

- Support and troubleshoot in NX and supported CAD systems.

- Administer and support user access, permissions, and licensing to provide secure access to NX and supported CAD systems.

- Provide operational support to Teamcenter and CAD users through timely resolution of Jira tickets.

- Provide support and input into the development and maintenance of drawing standards and parts libraries.

- Support/Deliver training to new and existing staff.

- Create and maintain documentation for user support processes.

Teamcenter Administration

- Perform routine and scheduled CAD maintenance tasks.

- Assist with testing new patches and releases for Teamcenter, NX CAD and Solid Edge.

- Assist with the development of CAD, CAE and CAM processes and workflows.

- Interact with the vendor for troubleshoot and improvements through coordination with the Teamcenter team and Siemens GTAC system.

- Contribute to improvements in PLM processes and the resultant changes in NX and supported CAD systems.

- Work with the Teamcenter Architect to review and evaluate Teamcenter, NX and Solid Edge releases.

- Work with the wider EIS team to maintain and improve systems support processes.

- Assist and coordinate with IT, ticket resolution and systems testing

Health and safety

- Ensure health and safety policies and standard operating procedures are followed.

- Correct PPE is worn in designated areas

- Near misses and incidents are reported promptly

Skills / Experience

Essential

- In-depth knowledge of CAD including NX and Solid Edge CAD.

- Strong problem-solving capability.

- Excellent time management to provide operational support to USA and NZ users.

- The ability to work unsupervised.

- Excellent communication skills.

Desirable

- Knowledge of PLM strategies

- Engineering qualifications

- 10+ years' experience in Teamcenter and CAD administration, and support.

- NX-CAM experience

Important information:

FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:

To conform to U.S. Government space technology export regulations, applicant must be a U.S. citizen as defined by ITAR (22 CFR §120.15) or eligible to obtain the required authorizations from the U.S Department of State.

Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

End Using Computing (EUC) Solutions Support Administrator - Santiago, Chile
Would you like to be part of the Global IT support team that helps our employees at Western Union stay at the forefront of technology and innovation? Do you have experience and talent for dealing with a wide range of people and solving different problems in an innovative way? Join Western Union as a EUC Solutions Support Administrator.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 people serving 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better
We'll be looking to you to maintain our current IT systems as well as assist in designing, testing, and troubleshooting hardware and software issues for computers and mobile devices. You'll be required to provide crucial end-user IT support including diagnosing and resolving technical problems. Further responsibilities include the installation and maintenance of Microsoft Windows and Apple operating systems-based hardware and software, video conferencing and printing solutions support for local offices, and users working from home.

We hope you'll be a skilled problem solver, with a strong technology background. Ideally, you will also possess a basic understanding of supported business functions and have a significant and substantial amount of related IT experience. A bachelor's degree in a relevant field and/or certifications and a minimum of 2 years of IT-related experience. Fluency in English - both verbal and business writing skills. Has strong knowledge of end-user hardware and software solutions, Microsoft, and Apple products. Schedule availability to visit agencies and owning a car is a must for this role.

Join us, and let's connect the world
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

#LI-GV1

Minimum qualifications:

+ Bachelor's degree or equivalent practical experience.

+ 3 years of experience managing and administering NX and Teamcenter systems.

+ Experience of NX PCB Exchange including incremental data exchange, board creation, components creation and management.

+ Experience with NX and Teamcenter or Creo and Windchill assembly management, file structure, feature-based modeling, and data exchange methods.

Preferred qualifications:

+ 5 years of experience delivering Product Lifecycle Management (PLM) and related solutions.

+ Experience the design side using Teamcenter/NX applications.

+ Experience with CAE tools like Abaqus, Ansys, Hypermesh, etc.

+ Experience in Teamcenter architecture for Teamcenter modules.

+ Knowledge of CAE tools (e.g., Ansys, Abaqus, etc.) support.

As a Mechanical Computer Aided Design (MCAD) Administrator, you will be responsible for end-user support and administration of MCAD and Product Data Management (PDM) systems (e.g., Siemens NX and Teamcenter PDM, PTC Creo, and Windchill PDM). As a domain expert, you will be responsible for managing Computer-aided design (CAD) tools that include developing CAD installer packages and also maintaining configurations for the CAD and PDM systems. You will ensure high quality end-user support by troubleshooting and resolving user issues in a timely manner and documenting.

Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.

+ Provide day-to-day end-user support and develop standards and best practices in usage of CAD and PDM applications. Manage CAD Application (NX, creo) installs, configurations, templates, upgrades, troubleshooting, and enhancements.

+ Support on-boarding new engineers and vendors through standard checklists, training on required applications. Manage account setup and access control for PDM Libraries and Projects.

+ Design and develop workflows for CAD data and document management processes to add efficiency, ensure process optimization, and data integrity.

+ Evaluate CAD Application functionality, identify gaps in application and business processes, and work closely with CAD vendors and user groups for driving product enhancements.

+ Support engineers on data exchange and Import-Export of CAD data from a multitude of CAD applications and export formats. Support JT Viewer for a multi-CAD environment for Design and Technical Writing teams.