CAI jobs - 20 jobs

**Req number:** R6935 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** As a Bilingual Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. **Job Description** We are looking for a customer service-oriented **Bilingual** **Service Desk Analyst** to provide Level 1 technical support to users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be **full-time, remote,** and **3rd shift** . **What You'll Do** + Provide General IT end-user support including: + Utilize excellent customer service skills and exceed customers' expectations. + Interact via telephone, e-mail, chat one on one with customers to identify and diagnose technical issues and problems. + Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions. + Properly escalate unresolved issues to the next level of support with strong supporting documentation + Following documented processes to resolve customer issues. + Ensure proper recording, categorization, documentation, and closure of all tickets. + Analyze the impact and urgency of customer's issues and prioritize appropriately. + Recommend procedure modifications or improvements. + Drive positive results in Customer Experience through timely responses and professional interaction. + Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and monthly team metrics. + Preserve and grow your knowledge of Service Desk procedures, products, and services. + May perform other job duties as directed by Team Lead or Service Delivery Leader **What You'll Need** Required: + Minimum 6 months' experience in a Service Desk role and/or technical support role + Minimum 6 months' of customer service experience in a professional industry + **Bilingual in both English and French languages (oral and written)** + High School Diploma or GED + Strong troubleshooting and documentation skills + Excellent customer service skills + Strong attention to detail and strong communication skills (both written and oral) + Excellent work ethic + Problem-solving skills + Solution driven + **Ability to work the following schedule: Mon 2:00am-12pm EST, Tue & Wed 3:00am-11:00am EST, Thu & Fri 3:00am-10:00am EST** Preferred: + Associate degree is preferred in related field **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards. + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor. \#LI-AE1 **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $18 per hour plus language bonus The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

General Laborer Reports to: Shift Supervisor Company: Synova Bundy Baking Solutions is a global family business with a rich legacy rooted in genuine care for everyone connected with the organization. Founded by Russ Bundy 60 years ago, the company started by selling baking pans from the trunk of his car and has since grown into an international leader in baking solutions. Its extensive reach encompasses designing, manufacturing, coating, and distributing high-quality bakery equipment and supplies. Today, Bundy Baking Solutions operates worldwide, employing nearly 2,000 people across 11 countries and multiple business units and manufacturing facilities. We plan to offer a competitive salary, a great benefits package, a genuine company culture, and the rewarding opportunity to have a significant impact on a global family business. Speaking of culture, be sure to check out the CREED section of our careers page: ********************************************* Primary Duties and Responsibilities include the following: Washer Operator #1: Fill the washer with water if needed Turn the washer pumps, conveyor and heat on Removes pans from the exit end of the washer and loads them onto oven carts in a timely manner Inspect pans as they are loaded onto the oven carts to ensure they are clean Sets any pans that are not clean to the side to be re-processed Stops the washer conveyor and turns oven carts around when one side of the cart is full Places new oven carts into position Removes any excess water from the floor after each washing cycle Informs the Plant Manager, Supervisor, or Lead Man of any problems found with the cleanliness of the pans Performs daily and weekly housekeeping duties Reports any mechanical problems to the Plant Manager, Supervisor, or Lead Man immediately Reports any unsafe conditions to the Plant Manager, Supervisor, or Lead Man immediately Performs other job duties at such times as when there is no pans to load into the washer or as the Plant Manager, Supervisor, or Lead Man deem necessary. Washer Operator #2: Fill the washer with water if needed Turn the washer pumps, conveyor and heat on Loads pans from baskets into entrance end of the washer in a timely manner Inspect pans as they are loaded into the washer to ensure they are clean Perform minor wiping of the pans if necessary Returns empty baskets to designated area with the help of another employee Informs the Plant Manager, Supervisor, or Lead Man of any problems found with the cleanliness of the pans Performs daily and weekly housekeeping duties Reports any mechanical problems to the Plant Manager, Supervisor, or Lead Man immediately Reports any unsafe conditions to the Plant Manager, Supervisor, or Lead Man immediately Performs other job duties at such times as when there are no pans to load into the washer or as the Plant Manager, Supervisor, or Lead Man deem necessary. Qualifications, Knowledge and Skills: High school diploma or general education degree (GED); or one to three months related experience and/or training, or equivalent combination of education and experience preferred Ability to read and interpret documents such as safety rules, material safety data sheets, operating and maintenance instructions, company handbook, and procedure manuals Ability to regularly stand, walk up and down steps, bending and twisting at the waist, stoop, kneel, crouch or crawl; use hands to finger, handle, or feels objects, bending at the elbow, reach overhead, lifting from the floor, turning of the head, looking up and down, pushing and pulling Must be able to lift and /or move more than 75 pounds The training requirements for this job includes: Emergency Procedures, Emergency Response, Eye Protection, Fire Safety, Hazard Communication, Lockout Tagout Program, Slips, Trips and Falls, Hearing Conservation This job may require the use of safety glasses, goggles, ear plugs, plant approved gloves, and safety shoes, Long Pants, Short or Long Sleeves. No tank tops or sleeveless shirts. At no time shall any person extend any part of their body into the washer unless the washer has been properly locked out and tagged out. UNDER NO CIRCUMSTANCES is anyone allowed to operate the washer without reading this job description and acknowledging their understanding of the duties and responsibilities required for the safe operation of the washer

**Req number:** R6620 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** As the Program Specialist Intern, you will assist with grant application processes, including grant review and assessment, and grant development. **Job Description** ]We are looking for a **Program Specialist Intern** to assist with grant application processes, including grant review and assessment, and grant development. This position will be a **full-time internship** and **remote.** **This internship is a full-time opportunity requiring a commitment of 40 hours per week. Candidates must be available during core business hours (8:30 am EST to 5:00 pm EST) for the entire 9-week duration of the program. Please note that all work must be performed within the United States. This position does not offer work authorization sponsorship now or in the future. Candidates requiring sponsorship will not be considered.** **What You'll Do** + Gain real-world work experience in a corporate environment + Gain in-demand business skills and critical competencies + Immersion in CAI's diverse and inclusive culture + Opportunity to collaborate with other interns on a community outreach project + Exposure to CAI's leaders through the Executive Connections Program + Interactive, social events + Assist with program and policy in the areas of behavioral health, child welfare, and maternal health. + Research activities around grants, thought leadership, data analytics and general business functions + Ability to organize tasks in a logical and cohesive manner + Understanding of social services and family support activities + Ability to assist with grant application processes, including grant review and assessment, and grant development + Ability to review policy data and procedures and make recommendations for approvement + Ability to research policies and grants in human services across a spectrum of sources + Ability to write professionally + Assist with proposal and bid development for future work engagement + The candidate must be self-driven and have the ability to work independently with guidance from senior staff + Experience with public speaking + Participate in HHS events throughout the internship **What You'll Need** Required: + Junior in their undergraduate year with a major in the areas of social services, psychology, education, or similar human-services related majors + Minimum 3.5 cumulative GPA + Working knowledge of general office equipment such as printer, scanner, and PC + High proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint + Strong communicative skills + High-level problem-solving skills + Ability to effectively multi-task + Excellent time management skills + Strong organization and attention to detail **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor \#DNP **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $17 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role will include medical coverage as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

**Req number:** R6262 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** As a Senior ServiceNow ITOM and ITAM Technical Consultant, you will be responsible for working with clients on ServiceNow engagements. **Job Description** We are in need of a **Senior** **ServiceNow ITOM and ITAM Technical Consultant** . This is a **full time, remote** position. The Senior ServiceNow ITOM and ITAM Technical Consultant will be able to execute some of the duties from each of the technical roles on a ServiceNow team, including: system administrator, quality assurance tester, implementer, and developer. The Senior Technical Consultant has a proven record of supporting first line inbound contacts via incidents and requests. Often managing user and group administrative requests, their responsibilities also include reporting, form changes, dashboard creation and first level problem solving skills. Occasional writing and executing test plans and collaboration with peers and more advanced Technical Consultants, these associates are expected to consistently demonstrate the ability to perform the role without regular need of guidance, coaching, or instruction. A strong desire to expand their ServiceNow knowledge is key for advancement and promotion to additional roles and responsibilities. **Only work authorizations that will not require sponsorship now or in the future will be considered.** **What You'll Do** + Refine stories + Collaborate with business consultants to align technical work with process goals + Provide technical oversight and guidance to the implementation team + Ensure adherence to ServiceNow platform standards and customer security policies + Participate in Agile ceremonies and support sprint deliverables + Provide advisory support + Troubleshoot issues and support UAT and go-live activities + Deliver documentation and support knowledge transfer + Partner with the team to resolve UAT findings + Strong software development and debug/troubleshooting skills, Advanced ability to research, analyze and recommend improvements to the organization's use of the system + Build and deploy UI policies, UI actions, script includes, scheduled jobs, import sets and transform maps + Maintain existing and develop additions to the service catalog and related workflows + Implement software solutions using ServiceNow tools and best practices + Assist in building workflows and writing automated scripts + Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools + Monitor health, usage, and overall compliance of ServiceNow and its integrated applications. + Load, manipulate and maintain data between ServiceNow and other systems. + ServiceNow ITOM and ITAM Asset Management + Lead Workshops, Tech Solutioning, Development, unit testing for: ITOM Discovery and/or Service Mapping and/or ITAM SAM Pro and/or ITAM HAM Pro + Demo CMDB Health and Service Map solutions + Set up On-premise and SaaS provider integrations to 3rd party asset applications (e.g., MS Office, Adobe Cloud, such as SCCM/InTune/Entra, Tanium, Jamf, etc.) + Execute discovery runs that mirror development work to ensure like for like functionality and validate data collection + Create and utilize reports and dashboards to demonstrate current and historical usage + Assist with configuring content libraries, SCCM/InTune/Entra and Jamf Service Graph Connectors + Configure Advanced Shipment Notification (ASN) from a vendor for automatic asset creation + Assist with data loads, including stockroom creation **What You'll Need** Required: + 5+ years experience of ServiceNow technical experience + Current Certifications: ServiceNow System Administrator, Certified Implementation Specialist - Discovery, Certified Implementation Specialist - SAM + Advanced skill in configuring and supporting ServiceNow including architecture experience + Experience implementing ServiceNow Discovery and Service Mapping + ServiceNow Custom Reporting, Performance Analytics, and Dashboarding experience + Strong ITIL methodology competency + Ability to work remotely and largely unsupervised + Experience producing and delivering written requirements and creating and maintaining technical documentation + Experience producing and executing test scripts and test plans + Ability to work on multiple priorities and/or projects simultaneously + Effective verbal and written communication skills + Strong attention to detail + Problem solving ability + Strong team player with ability to build positive and collaborative relationships within the organization + Willingness to develop professionally and eager to learn Preferred: + Certified Implementation Specialist - Service Mapping + Certified Implementation Specialist - HAM Pro **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor \#LI-JH1 **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $150,000 - $175,000 per year The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Are You Ready?CAI is a 100% employee-owned professional services company established in 1996 that has grown year over year to nearly 850 people worldwide. For mission critical and FDA-regulated industries that need to deliver high-stakes solutions, we provide commissioning, qualification, validation, start-up, project management, and consulting services focused on operational readiness and performance excellence. Our approach is simple because our Purpose informs everything we do:We exist to be the trusted solution for our clients as they strive to build a better working world and improve the human experience.At CAI, we are committed to living our Foundational Principles, both professionally and personally:- We act with integrity- We serve each other- We serve society- We work for our future As owners, our shared success drives our team-first approach. We put clients' interests first, never stop until it's right, and do whatever it takes to get there. CAI agents work with cutting-edge technologies in advanced medicine and regulated facilities. You will have opportunities to engage with leading experts, participate in hands-on certifications, and make a direct impact by helping bring life-saving therapies to market. Our collaborative, values-driven culture ensures delivery of excellence across all services. Job Summary:We are seeking an experienced and execution-focused Product Manager to serve as the owner of CAI's expanding toolkit of digital products and services. In this role, you will drive innovation, alignment, and delivery of configurable, scalable, and compliant digital solutions that support operational readiness and operational excellence in regulated industries. You will own the full product lifecycle, act as Product Owner within Agile teams, and ensure successful delivery from intake through launch and continuous improvement. Key Responsibilities:1. Project & Delivery LeadershipOwn and drive end-to-end execution of digital product initiatives from intake through launch, ensuring delivery aligns with business and customer outcomes.Lead planning, scheduling, and coordination across cross-functional teams, managing dependencies, milestones, and deliverables.Develop and maintain delivery artifacts including delivery plans, RAID logs, milestone tracking, and action registers.Proactively identify risks, escalate issues as needed, and drive mitigation strategies to protect delivery commitments.Serve as the central owner for execution, ensuring work progresses efficiently and priorities remain aligned. 2. Product Strategy & Portfolio ManagementDefine and evolve the vision, strategy, and roadmap for CAI's digital toolkit in alignment with business objectives and customer needs.Prioritize and manage a product backlog spanning multiple digital products and service components.Own the full product lifecycle from concept through deployment and continuous improvement, ensuring delivery of measurable business value. 3. Agile Product Ownership & ExecutionAct as Scrum Product Owner across one or more Agile teams, maintaining delivery momentum and achieving sprint goals.Translate business needs into clear epics, features, and user stories with defined acceptance criteria.Lead backlog refinement, sprint planning, reviews, and retrospectives in partnership with Scrum teams.Make real-time trade-off decisions to balance scope, risk, schedule, and value.Monitor sprint progress and velocity, adjusting plans as capacity or priorities change. 4. Stakeholder Management & Cross-Functional CollaborationFacilitate alignment and decision-making across operations, subject matter experts, regulatory advisors, technology partners, customer success, and leadership.Coordinate internal and external contributors to ensure deliverables are reviewed, approved, and implemented on schedule.Partner with marketing, sales, and delivery teams to support messaging, training, onboarding, and rollout activities.Communicate status updates, risks, and key decisions with clarity and consistency. 5. Customer-Centric Requirements & Compliance DeliveryGather, refine, validate, and manage requirements from internal and external stakeholders.Drive customer feedback loops and iterative MVP delivery while maintaining scope and delivery discipline.Ensure solutions align with global regulatory expectations including 21 CFR Part 11, GAMP 5, GxP, and ISO 27001, with appropriate validation rigor and documentation. 6. Solution Development, Scalability & Performance OptimizationLead development and configuration of reusable templates, workflows, and components to accelerate client time-to-value.Drive standardization and harmonization across digital products to support scalable, multi-site and global deployments.Track delivery, adoption, and performance metrics (cycle time, ROI, usage, quality outcomes) and use insights to continuously improve solutions and execution. Qualifications:Required:5+ years of experience in product management, digital transformation, or software delivery within life sciences or highly regulated environments.2+ years of experience as a Scrum Product Owner or equivalent Agile delivery role.Experience with digital validation, quality systems, or operational technology platforms (e.g., Kneat Gx, Veeva, TrackWise).Strong understanding of GxP, data integrity, and CSV principles.Excellent stakeholder management, communication, and prioritization skills. Preferred:Certified Scrum Product Owner (CSPO), Scrum Master, or equivalent certification.Experience with configurable SaaS platforms, productized services, or reusable digital toolkits.Familiarity with validation-related business processes including commissioning, qualification, change control, and quality risk management. #LI-MV1We are an equal opportunity employer; we are proud to employ veterans and promote diversity and inclusion in our workplace. Diversity is a strength for our global company. We pledge that CAI will be operated in a way that is fair and equitable to all - our employees, our customers, and the broader society. This job description is not all inclusive and you may be asked to do other duties. CAI will also consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Act (FCA) / Fair Chance Ordinance (FCO).

Are You Ready?CAI is a professional services company established in 1996 that has grown to nearly 800 people worldwide. For mission-critical and regulated industries needing to deliver essential solutions in high-stakes environments, we provide accelerated operational readiness and unparalleled performance at the highest standard-through our rigorous approach, field-tested processes, and elite expertise developed over 30 years. Our Purpose We exist to be the trusted solution for our clients as they strive to build a better working world and improve the human experience. Our Foundational Principles- At CAI, we are committed to living our values-both professionally and personally:- We act with integrity- We serve each other- We serve society- We work for our future- We are relentless in our dedication to excellence, pushing boundaries and redefining industry standards. We thrive at the intersection of wisdom, technology, and humanity-always focused on how it will be done, not how it used to be done. Key Responsibilities1. Technical Responsibilities- Develop documentation for CQV activities- Write and execute protocols (field verification)- Develop summary reports at client sites2. Areas of Focus- Pharmaceutical facilities- Utilities- Equipment3. Project & Team Management- Plan and coordinate work- Direct small teams in document development and/or execution Qualifications and Experience- Bachelor's degree in a science or engineering field (or equivalent experience)- 2-4 years' experience in commissioning and qualification in a regulated industry- Familiarity with ISPE Baseline Guide 5 (Second Edition) is a plus- Preferred experience in:- Facilities and equipment startup- Walk-downs and troubleshooting- Utilities (WFI, RO, HVAC)- Upstream/downstream processing- Purification, recovery- Building automation- Pharmaceutical manufacturing processes Critical CompetenciesInfluence Strategy- Pursues initiatives aligned with organizational strategy- Identifies strategic, innovative solutions- Anticipates emerging customer/market needs Satisfy the Customer- Understands and anticipates customer needs- Delivers high-quality solutions and service- Proactively maintains satisfaction and loyalty Plan for Success- Aligns business strategies with actionable plans- Anticipates risks and builds contingency plans- Secures resources for goal achievement Pursue Execution- Prioritizes time and resources effectively- Holds self and others accountable- Acts to overcome obstacles and improve quality Tailor Communication- Communicates clearly and professionally- Adjusts style to fit the audience- Explains technical concepts effectively Build Partnerships- Builds networks across functions- Encourages collaboration and breaks down silos- Involves stakeholders in decisions Influence Others- Builds support with sound rationale- Gains buy-in from decision makers- Encourages innovative thinking Develop Self and Others- Enhances interpersonal relationships- Models integrity and company values- Seeks out growth and breakthrough opportunities#LI-MV1Average base salary range - not including benefits, and potential overtime and/or Cost of Living Adjustment. CAI Benefits:•Comprehensive Health Insurance coverage•24 days of Paid Time Off•ESOP/401K - 15% Company Contribution (US Only)•Company paid Life Insurance•Company paid Long Term DisabilityWe are an equal opportunity employer; we are proud to employ veterans and promote diversity and inclusion in our workplace. Diversity is a strength for our global company. We pledge that CAI will be operated in a way that is fair and equitable to all - our employees, our customers, and the broader society. This job description is not all inclusive and you may be asked to do other duties. CAI will also consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Act (FCA) / Fair Chance Ordinance (FCO). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

**Req number:** R6579 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** As the Regional Program Managers, you will drive regional growth and oversee growth initiatives and effective and successful program delivery for MSP Programs within their assigned region. If you have a strong background in MSP program management delivery and business development, and are looking for your next career move, apply now! **Job Description** We are looking for a **Regional Program Manager** to drive regional growth, oversee business development and ensuring effective MSP and Contingent Workforce Management program delivery for states within their assigned region. This position will be full-time and remote with up to 30% travel to client sites as strategically necessary. Due to the specific legal and contractual requirements associated with this position, only US Citizens and Green Card Holders/Permanent residents will be considered for this role. Candidates must be able to work directly on CAI's W2. **What You'll Do** + Lead business development efforts within the assigned region, identifying new public sector opportunities and expanding existing client relationships + Provide comprehensive oversight of program delivery for all public sector accounts within their region, ensuring compliance with contracts and service level agreements + Drive operational excellence in program delivery, optimizing processes and resources to meet client demands efficiently + Coordinate closely with public sector vertical leads to align regional strategies with broader industry trends and client needs + Manage regional Profit and Loss (P&L), ensuring financial targets are met and operational costs are controlled + Build and maintain strong relationships with key stakeholders within state governments and public sector agencies + Mentor and guide State Account Managers within their region, fostering a high-performance team environment **What You'll Need** Required: + Bachelor's degree in Business, Public Administration, or a related field + At least 8 years of experience in program management, account management, or business development within the staffing industry and with MSP Programs, with a strong focus on public sector and/or large enterprise clients + Reside in a western state, preferably Utah, North Dakota or New Mexico + Demonstrated success in achieving sales targets and managing complex client programs + Strong understanding of public sector procurement processes and contracting + Excellent leadership, communication, and negotiation skills **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor \#LI-NA1 **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $110,000 - $115,000 per year The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

**Req number:** R6904 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** As an Infrastructure Project Manager, you will be responsible for project planning, budget and risk management, compliance, and technical oversight of infrastructure projects. **Job Description** We are looking for an experienced **Infrastructure Project Manager** to oversee and manage IT infrastructure projects across our network of practices. This role will be pivotal in ensuring our technological systems are optimized to support excellent care and operational efficiency. This position will be **full-time** and **remote** . **This position does not offer work authorization sponsorship now or in the future. Candidates requiring sponsorship will not be considered.** **What You'll Do** + Project Planning & Execution: Develop and implement project plans for IT infrastructure upgrades, installations, and maintenance, ensuring alignment with organizational goals. + Stakeholder Collaboration: Work closely with veterinary practice teams, IT staff, and external vendors to understand infrastructure needs and ensure projects meet business requirements. + Budget Management: Manage project budgets, track expenses, and ensure cost-effective solutions without compromising quality. + Technical Oversight: Oversee the deployment of systems such as network infrastructure, data storage solutions, telecommunications, and cloud-based services. + Risk Management: Identify potential risks, create mitigation strategies, and ensure project timelines are met with minimal disruption to veterinary operations. + Compliance: Ensure all infrastructure projects comply with industry standards, security protocols, and relevant healthcare regulations. + Performance Tracking: Monitor project progress, provide regular status updates, and analyze performance metrics to ensure successful delivery. **What You'll Need** Required: + Bachelor's degree in IT, Computer Science, Engineering, or a related field + Minimum 5 years experience in IT infrastructure Project Management, preferably in healthcare or veterinary sectors + Proven experience managing cloud-based solutions, network setups, and data centers + Proficiency in project management tools (e.g., MS Project, Smart Sheets, Monday.com) and Microsoft Office Suite + Strong understanding of IT systems including storage, networking, and telecommunications + Excellent leadership, communication, and problem-solving skills + Ability to manage multiple projects simultaneously across geographically dispersed teams Preferred: + PMP and/or ITIL certifications are highly desirable **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards. + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor. \#LI-AE1 **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $90,000 - $110,000 The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

CAI seeks DC Services Electrical Commissioning Engineers with a minimum of five to seven years' experience in Data Center Commissioning to support development and execution of all electrical aspects of commissioning projects. Position Description:This position supports development and execution of all electrical aspects of assigned commissioning projects from initial engagement, design reviews, checklists, safety support, script development, vendor coordination, testing and report development through turn over to the client. The Electrical Commissioning Engineer will support the development of the electrical test schedule, finalize electrical test procedures, review project submittals for consistency with the design intent, basis of design and the owner's project requirements, and maintain project cadence for electrical systems testing and associated Building Automation Systems. The Electrical Commissioning Engineer is to support the planning and execution of commissioning for the electrical infrastructure of the mission critical facility. They will be expected to execute against the project schedule through the coordination of contractors and/or vendors to complete the desired electrical systems testing. CAI DC Electrical Commissioning Engineer will be exposed to cutting edge technologies in the Hyperscale and other spaces. You will have an opportunity to work with recognized subject matter experts allowing YOU to be a key player in bringing data technologies to market. As part of our company culture, we invest in YOUR future, and commit to hands on certifications as well as professional training. Our collaborative culture ensures that our customers benefit from exemplary work across our entire range of professional services. Responsibilities:Support all aspects of safety for all electrical tests.Support complete commissioning and performance acceptance testing of the electrical infrastructure systems.QA/QC of all electrical test procedures.Provide input and insight to the overall commissioning plan.Develop reports for the electrical commissioning engineers and contribute to a daily report to the Commissioning Project Manager.Attend and be an active participant of customer equipment Factory Witness TestAssist with vendor coordination and management.Perform equipment inspection to ensure build adherence to vendor submittal.Provide test documentation that equipment is delivered, installed, and tested correctly and set to function properly for the customer.Support and perform design specification review, manufacturer submittals, one line drawing sets, and project schedule documentation.QA/QC of electrical equipment installation\startup Execute test scripts to confirm equipment and system operation to design specification.Ensure safe work practices are followed by all on commissioning team and customer site.Engage with customers to ensure a positive experience, goals achievement, and schedule adherence.Provide daily reports for electrical commissioning team status.Conduct facility walk downs, turnover, and punch list reviews.General understanding of LEED specifications and requirements.Look for new opportunities for CAI to provide service and value to customer.Duties may be increased as experience and skill allow. Requirements include:Position Requirements: Bachelor's degree or equivalent experience Minimum of five to seven years Data Center Commissioning experience.Knowledge of OSHA and NFPA 70E safety requirements.Good written and spoken communication skills.Ability to read and interpret electrical schematics and specifications.Knowledge of data center design concepts.Knowledge and commissioning experience with Electrical Distribution Switchgear, Substations, Uninterruptable Power Supplies (UPS), Automatic Transfer Switches (ATS), Batteries, Emergency Diesel Generators & Load Banks.Knowledge of power quality analysis. Strong experience with Word, Excel and PowerPoint. Ability to effectively write electrical commissioning scripts, daily reports, and final commissioning reports. Other Requirements: Excellent oral and written English is required Extensive travel may be required (75%) Candidates must have a Passport or the ability to immediately get a Passport.Work under construction site conditions Able to work in the US without sponsorship now or any time in the future. About CAICAI is a 100% employee-owned company established in 1996, that has grown year over year to more than 800 people worldwide. We provide commissioning, qualification, validation, start-up, project management and consulting services related to operational readiness to FDA regulated and other mission critical industries. Are You Ready?Our approach is simple; we put the client's interests first, we do not stop until it is right, and we will do whatever it takes to get there.As owners of CAI, we are committed to living our Foundational Principles, both professionally and personally:We act with integrity We serve each other We serve society We work for our future With employee ownership, one person's success is everyone's success; we work diligently to accomplish team goals. We place Team Before Self, demonstrate Respect for Others, and possess a can-do attitude. That is how we have grown exponentially. BenefitsOur full-time positions offer competitive compensation and benefits which include: up to 15% retirement contribution, 24 days PTO and 5 sick days per year, health insurance at extremely low cost to employee, financial support for both internal and external professional education as well as 70% long term disability paid for by the company.#LI-MV1 #MISSIONCRITICALAverage salary range, not including benefits or compensatory time and possible discretionary bonuses. CAI Benefits:•Comprehensive Health Insurance coverage•24 days of Paid Time Off•ESOP/401K - 15% Company Contribution (US Only)•Company paid Life Insurance•Company paid Long Term DisabilityWe are an equal opportunity employer; we are proud to employ veterans and promote a diverse culture in our workplace. Diversity is a strength for our global company. We pledge that CAI will be operated in a way that is fair and equitable to all - our employees, our customers, and the broader society. This job description is not all inclusive and you may be asked to do other duties. CAI will also consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FCO. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

**Req number:** R6686 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** As the Full Stack Developer/Lead, you will be responsible for leading an MVP project and providing hands-on development. This is a long term project. **Job Description** We are seeking a **Full Stack Developer/Lead** to lead the design, development, and delivery of new product development projects. This is a high-visibility, long-term consulting engagement with a well-established hospitality client, offering the opportunity to lead a strategic build from concept and Minimum Viable Product (MVP) for full project development and implementation. **This is a remote position for candidates located in Central Florida (Orlando, Tampa, Lakeland, Melbourne, Daytona), Las Vegas, Denver area, or Houston area to be able to get to a local client office. Limited travel may be required.** You'll play a dual role as a hands-on engineer and Dev Lead, collaborating with cross-functional stakeholders to define business requirements for new business requested products, help build MVP solutions, and ultimately scale the solutions with a development and QA teams. If you're an experienced full stack technologist with leadership skills who thrives on owning solutions end-to-end and leveraging AI to improve delivery speed and quality - this project is for you. **What You'll Do:** + **Build the MVP** : design, develop, and deploy MVP solutions using core technologies including Oracle (PL/SQL), APIs and integration, Azure (.NET), Angular and Python. Willing to learn when needed if new technologies are introduced + **Engage with Product Stakeholders:** provide leadership and direction working with a small offshore development team + Work directly with product owners/analysts and business teams to gather requirements, define user stories, and establish test criteria to ensure product-market fit + **Execute Full Stack Development:** build and test application components across the front-end, back-end, and integration layers. Deliver a clean, maintainable, scalable codebase + **Leverage AI for Acceleration:** use AI tools (e.g., GitHub Copilot, Azure OpenAI, TestGPT, etc.) to accelerate development and testing processes. Recommend automation strategies that reduce delivery time and technical debt. + **Guide Technical Direction:** advise client engineering leadership on design patterns, risk mitigation, and best practices for best practice development and MVP-to-product transitions + Prepare for Scaling: upon MVP approval, assist in estimating and planning the transition to full enterprise deployment - partner with project management and product teams to include team scaling, technical roadmap creation, estimates and dependencies **Technology Stack:** + Integration: RESTful APIs, Postman, Boomi or Mulesoft or other integration products + Frontend: Angular + Backend: .NET Core (C#), ASP.NET, Python, SQL + Database: Oracle (PL/SQL), SQL Server (optional) + Cloud & Infrastructure: Azure App Services, Azure Functions, API Management + DevOps & Build Tools: Azure DevOps, GitHub, CI/CD pipelines, Jira + Testing & QA: Cypress/Selenium + AI-Enabled Tools: GitHub Copilot, TestGPT, Azure OpenAI Studio, or similar **What You'll Need** Required: + 7+ years of full stack software development experience + 2+ years in a senior development lead or team lead capacity + Strong hands-on expertise with Oracle, APIs, integrations, .NET and Python in Azure environments + Demonstrated experience building MVPs or greenfield solutions + Proficient in modern DevOps and CI/CD practices + Experience using AI tools to support software development, testing, or documentation + Exceptional communication and client-facing skills, with the ability to lead delivery from both a technical and strategic standpoint Preferred: + Experience in mentoring or managing small engineering teams + Knowledge of secure coding practices and enterprise integration patterns + Familiarity with containerization (Docker/Kubernetes) and microservices + Background in hospitality, resort, or travel tech environments a plus **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor \#LI-NA1 **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $70 - $75/hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

**Req number:** R6931 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** We are looking for a motivated Network Administrator ready to take us to the next level! If you have network configuration, management, and troubleshooting expertise, along with experience working with small-business class firewalls, switches, and wireless access points, and are looking for your next career move, apply now. **Job Description** We are looking for a Network Administrator to monitor and maintain network infrastructure, ensuring optimal performance and security. This position will be Full-Time and Remote, **candidates must be located in either Pacific or Mountain Time Zones** . **This position does not offer employment sponsorship. All candidates must be eligible to work without need for sponsorship by employer.** **What You'll Do** + Monitor and maintain network infrastructure, ensuring optimal performance and security + Respond promptly to network-related tickets and escalations, providing effective solutions + Configure and manage small-business class firewalls, switches, and wireless access points + Perform network troubleshooting to diagnose and resolve network issues + Implement network changes and upgrades, ensuring minimal disruption to services + Collaborate with other IT professionals and departments to optimize network performance + Document network configurations, changes, and procedures **What You'll Need** Required: + Minimum of 5 years of experience working with small-business class firewalls, switches, and wireless access points + Strong experience with Ubiquiti products is highly beneficial + Proficiency in network configuration, management, and troubleshooting + Solid understanding of network security principles and practices + Excellent problem-solving skills and the ability to work under pressure + Strong communication skills, both written and verbal + Ability to work independently in a remote setting, while maintaining collaborative team relationships Preferred: + Relevant certifications such as CCNA, Network+, or equivalent + Experience with network monitoring tools and software + Familiarity with cloud networking solutions **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor \#LI-NA1 **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $65,000 - $75,000 per year The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

**Req number:** R6770 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** We are looking for a motivated Zscaler Engineer ready to take us to the next level! If you have hands-on experience with Zscaler administration, vulnerability management expertise, and strong documentation skills, and are looking for your next career move, apply now. **Job Description** We are looking for a **Zscaler Engineer** to manage and administer Zscaler services, operate the vulnerability management program, and document configurations and handover materials to ensure smooth operations. This position will be a **contract** and **remote** . **This position does not offer employment sponsorship. All candidates must be eligible to work without need for sponsorship by employer.** **What You'll Do** + Administer and tune the Zscaler instance, including policy configuration, user/group management, log analysis, troubleshooting, and integrations with identity providers and other security tools + Design, implement, and maintain Zero Trust access and web security controls to meet IDC security requirements and business access needs + Operate the vulnerability management lifecycle: schedule and run authenticated and unauthenticated scans, validate findings, prioritize risk, and track remediation to closure using established frameworks and tooling + Triage, validate, and risk-score vulnerability findings; produce clear remediation guidance and coordinate fixes with system owners and engineering teams + Create and deliver regular metrics, dashboards, and executive reports showing program health, patch/mitigation cadence, and trend analysis **What You'll Need** Required: + Hands-on administration and operational experience with Zscaler (ZIA & ZPA), including policy design and log analysis + Proven experience running enterprise vulnerability management programs, including scanning, triage, and coordination of remediation activities + Familiarity with common vulnerability scanning platforms and workflow tools + Strong understanding of network protocols, authentication/authorization (SAML, SSO, MFA), and Zero Trust principles + Ability to translate technical findings into clear remediation tasks and to work cross-functionally with engineering and IT teams + Strong written documentation and reporting skills Preferred: + Certifications such as CISSP, GIAC, Zscaler Certified Cloud Administrator, or equivalent + Experience integrating Zscaler telemetry with SIEM, SOAR, or other detection tools **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor \#LI-AL2 **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $35.00-$40.00 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

* Position Description:Your responsibilities as a Data Center Cx PM will include:Working with project teams at client sites to inspect, test, and troubleshoot data center/ building commissioning facilities and/ or equipment. This person is responsible for identifying and coordinating activities for commissioning and reporting. The Project Manager will be the POC with client (data center/ building commissioning companies) personnel and the Regional Manager. The Project Manager will execute the work as well as oversee it. Electrical and/or Mechanical commissioning experience is required. Requirements include:Position Requirements:BS in an electrical, mechanical, engineering field or equivalent experience12+ years or more of experience in commissioning and qualification in the Data Center industry, Leading large (minimum of 4 megawatts) projects/facilities. Comfort in the Construction industry (managing vendors, clients, subcontractors) is a plus. Experience with commissioning plans/test scripts, schedules, budgets, change orders and summary reports is desired.Experience managing multi-disciplinary teams with full commissioning responsibility is desired. Other Requirements:Excellent oral and written communication skills in EnglishAble to travel domestically and internationally as required Able to work (paid) overtime Able to work in the US without sponsorship now or any time in the future. About CAICAI is a 100% employee-owned company established in 1996, that has grown year over year to more than 800 people worldwide. We provide commissioning, qualification, validation, start-up, project management and consulting services related to operational readiness to FDA regulated and other mission critical industries. Are You Ready?Our approach is simple; we put the client's interests first, we do not stop until it is right, and we will do whatever it takes to get there.As owners of CAI, we are committed to living our Foundational Principles, both professionally and personally:We act with integrity We serve each other We serve society We work for our future With employee ownership, one person's success is everyone's success; we work diligently to accomplish team goals. We place Team Before Self, demonstrate Respect for Others, and possess a can-do attitude. That is how we have grown exponentially. BenefitsOur full-time positions offer competitive compensation and benefits which include: up to 15% retirement contribution, 24 days PTO and 5 sick days per year, health insurance at extremely low cost to employee, financial support for both internal and external professional education as well as 70% long term disability paid for by the company. CAI Operations DCx Managers will be exposed to cutting edge technologies in the Hyperscale and other spaces. You will have an opportunity to work with recognized subject matter experts allowing YOU to be a key player in bringing data technologies to market. As part of our company culture, we invest in YOUR future, and commit to hands on certifications as well as professional training. Our collaborative culture ensures that our customers benefit from exemplary work across our entire range of professional services. #LI-MV1 #MISSIONCRITICALAverage salary range, not including benefits or compensatory time and possible discretionary bonuses. CAI Benefits:•Comprehensive Health Insurance coverage•24 days of Paid Time Off•ESOP/401K - 15% Company Contribution (US Only)•Company paid Life Insurance•Company paid Long Term DisabilityWe are an equal opportunity employer; we are proud to employ veterans and promote diversity and inclusion in our workplace. Diversity is a strength for our global company. We pledge that CAI will be operated in a way that is fair and equitable to all - our employees, our customers, and the broader society. This job description is not all inclusive and you may be asked to do other duties. CAI will also consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Act (FCA) / Fair Chance Ordinance (FCO). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

**Req number:** R6876 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** As a Bilingual Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. **Job Description** We are looking for a customer service-oriented **Bilingual** **Service Desk** **Analyst** to provide Level 1 bilingual technical support to English and Portuguese speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be **full-time** and **remote** . **What You'll Do** + Provide General IT end-user support including: + Utilize excellent customer service skills and exceed customers' expectations. + Interact via telephone, e-mail, chat one on one with customers to identify and diagnose technical issues and problems. + Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions. + Properly escalate unresolved issues to the next level of support with strong supporting documentation + Following documented processes to resolve customer issues. + Ensure proper recording, categorization, documentation, and closure of all tickets. + Analyze the impact and urgency of customer's issues and prioritize appropriately. + Recommend procedure modifications or improvements. + Drive positive results in Customer Experience through timely responses and professional interaction. + Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and monthly team metrics. + Preserve and grow your knowledge of Service Deskprocedures, products, and services. + May perform other job duties as directed by Team Lead or Service Delivery Leader **What You'll Need** Required: + Minimum 6 months' experience in aService Deskrole and/ortechnical supportrole + Minimum 6 months' of customer service experience in a professional industry + High School Diploma or GED + Strong troubleshooting and documentation skills + Excellent customer service skills + Strong attention to detail and strong communication skills (both written and oral) + Excellent work ethic + Problem-solving skills + Solution driven + **Ability to work weekdays 6:00am-2:30pm EST** + **Bilingual in both English and Portuguese languages (oral and written)** Preferred: + Associate degree is preferred in related field **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards. + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor. \#LI-AE1 **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Are You Ready?CAI is a professional services company established in 1996 that has grown to nearly 800 people worldwide. For mission-critical and regulated industries needing to deliver essential solutions in high-stakes environments, we provide accelerated operational readiness and unparalleled performance at the highest standard-through our rigorous approach, field-tested processes, and elite expertise developed over 30 years. Our Purpose We exist to be the trusted solution for our clients as they strive to build a better working world and improve the human experience. Our Foundational Principles- At CAI, we are committed to living our values-both professionally and personally:- We act with integrity- We serve each other- We serve society- We work for our future- We are relentless in our dedication to excellence, pushing boundaries and redefining industry standards. We thrive at the intersection of wisdom, technology, and humanity-always focused on how it will be done, not how it used to be done. Key Responsibilities1. Technical Responsibilities- Develop documentation for CQV activities- Write and execute protocols (field verification)- Develop summary reports at client sites2. Areas of Focus- Pharmaceutical facilities- Utilities- Equipment3. Project & Team Management- Plan and coordinate work- Direct small teams in document development and/or execution Qualifications and Experience- Bachelor's degree in a science or engineering field (or equivalent experience)- 2-4 years' experience in commissioning and qualification in a regulated industry- Familiarity with ISPE Baseline Guide 5 (Second Edition) is a plus- Preferred experience in:- Facilities and equipment startup- Walk-downs and troubleshooting- Utilities (WFI, RO, HVAC)- Upstream/downstream processing- Purification, recovery- Building automation- Pharmaceutical manufacturing processes Critical CompetenciesInfluence Strategy- Pursues initiatives aligned with organizational strategy- Identifies strategic, innovative solutions- Anticipates emerging customer/market needs Satisfy the Customer- Understands and anticipates customer needs- Delivers high-quality solutions and service- Proactively maintains satisfaction and loyalty Plan for Success- Aligns business strategies with actionable plans- Anticipates risks and builds contingency plans- Secures resources for goal achievement Pursue Execution- Prioritizes time and resources effectively- Holds self and others accountable- Acts to overcome obstacles and improve quality Tailor Communication- Communicates clearly and professionally- Adjusts style to fit the audience- Explains technical concepts effectively Build Partnerships- Builds networks across functions- Encourages collaboration and breaks down silos- Involves stakeholders in decisions Influence Others- Builds support with sound rationale- Gains buy-in from decision makers- Encourages innovative thinking Develop Self and Others- Enhances interpersonal relationships- Models integrity and company values- Seeks out growth and breakthrough opportunities#LI-MV1We are an equal opportunity employer; we are proud to employ veterans and promote diversity and inclusion in our workplace. Diversity is a strength for our global company. We pledge that CAI will be operated in a way that is fair and equitable to all - our employees, our customers, and the broader society. This job description is not all inclusive and you may be asked to do other duties. CAI will also consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Act (FCA) / Fair Chance Ordinance (FCO).

CAI seeks Mechanical Commissioning Engineers, Minimum two years' experience in Data Center Commissioning to support development and execution of all mechanical aspects of commissioning projects. Position Description:This position supports development and execution of all mechanical aspects of assigned commissioning projects from initial engagement, design reviews, checklists, safety support, script development, vendor coordination, testing and report development through turn over to the client. The Mechanical Commissioning Engineer will support the development of the mechanical test schedule, finalize mechanical test procedures, review project submittals for consistency with the design intent, basis of design and the owner's project requirements, and maintain project cadence for the mechanical systems testing and associated Building Automation Systems. The Mechanical Commissioning Engineer is to support the planning and execution of commissioning for the mechanical infrastructure of the mission critical facility. They will be expected to execute against the project schedule through the coordination of contractors and/or vendors to complete the desired mechanical systems testing. CAI DC Mechanical Commissioning Engineer will be exposed to cutting edge technologies in the Hyperscale and other spaces. You will have an opportunity to work with recognized subject matter experts allowing YOU to be a key player in bringing data technologies to market. As part of our company culture, we invest in YOUR future, and commit to hands on certifications as well as professional training. Our collaborative culture ensures that our customers benefit from exemplary work across our entire range of professional services. Responsibilities:Support and contribute to all aspects of safety for all mechanical tests.Support complete commissioning and performance acceptance testing of the mechanical infrastructure systems.Development of all mechanical test procedures, MOPS, SOO's and checklists.QA/QC of all mechanical test procedures.Provide input and insight to the overall commissioning plan.Develop reports for the mechanical testing and contribute to a daily report to the Commissioning Project Manager.Attend and be an active participant of customer equipment Factory Witness TestAssist with vendor coordination and management.Perform equipment inspection to ensure build adherence to vendor submittal.Provide test documentation that equipment is delivered, installed, and tested correctly and set to function properly for the customer.Support and perform design specification review, manufacturer submittals, one line drawing sets, and project schedule documentation.QA/QC of mechanical equipment installation\startup Execute test scripts to confirm equipment and system operation to design specification.Ensure safe work practices are followed by the commissioning team and customer site.Engage with customers and vendors to ensure positive experience, goals achievement, and schedule adherence.Provide daily status reports for mechanical commissioning team status.Conduct facility walk downs, turnover, and punch list reviews.General understanding of LEED specifications and requirements.Look for new opportunities for CAI to provide service and value to customer.Duties may be increased as experience and skill allow. Requirements include:Position Requirements: Bachelor's degree or equivalent experience Minimum of 2 years Data Center Commissioning experience.Knowledge of OSHA safety requirements.Good written and verbal communication skills.Ability to read and interpret mechanical drawings, P&ID's and specifications.Knowledge of mission critical design concepts.Knowledge of various Building Automation/Monitoring Systems (BAS/BMS), Air Handlers, Humidifiers, Variable Refrigerant Flow, Computer Room Air Conditioners/Handlers (CRAC/CRAH), Evaporators, Adiabatic Coolers, Pressure/Temperature/Humidity sensors & Flowmeters.Knowledge of basic thermodynamics and heat transfer and fluid flow.Knowledge of the Test, Adjust and Balance (TAB) process.Knowledge of mechanical trend analysis. Strong experience with Word, Excel and PowerPoint. Can effectively create final products in all three programs.Work under construction site conditions Other Requirements: Excellent oral and written English is required Extensive travel may be required (75%) Candidates must have a Passport or the ability to immediately get a PassportAble to work in the US without sponsorship now or any time in the future. About CAICAI is a 100% employee-owned company established in 1996, that has grown year over year to more than 800 people worldwide. We provide commissioning, qualification, validation, start-up, project management and consulting services related to operational readiness to FDA regulated and other mission critical industries. Are You Ready?Our approach is simple; we put the client's interests first, we do not stop until it is right, and we will do whatever it takes to get there.As owners of CAI, we are committed to living our Foundational Principles, both professionally and personally:We act with integrity We serve each other We serve society We work for our future With employee ownership, one person's success is everyone's success; we work diligently to accomplish team goals. We place Team Before Self, demonstrate Respect for Others, and possess a can-do attitude. That is how we have grown exponentially. BenefitsOur full-time positions offer competitive compensation and benefits which include: up to 15% retirement contribution, 24 days PTO and 5 sick days per year, health insurance at extremely low cost to employee, financial support for both internal and external professional education as well as 70% long term disability paid for by the company.#LI-MV1 #MISSIONCRITICALWe are an equal opportunity employer; we are proud to employ veterans and promote a diverse culture in our workplace. Diversity is a strength for our global company. We pledge that CAI will be operated in a way that is fair and equitable to all - our employees, our customers, and the broader society. This job description is not all inclusive and you may be asked to do other duties. CAI will also consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FCO.

CAI seeks DC Services Electrical Commissioning Engineers with a minimum of five to seven years' experience in Data Center Commissioning to support development and execution of all electrical aspects of commissioning projects. Position Description:This position supports development and execution of all electrical aspects of assigned commissioning projects from initial engagement, design reviews, checklists, safety support, script development, vendor coordination, testing and report development through turn over to the client. The Electrical Commissioning Engineer will support the development of the electrical test schedule, finalize electrical test procedures, review project submittals for consistency with the design intent, basis of design and the owner's project requirements, and maintain project cadence for electrical systems testing and associated Building Automation Systems. The Electrical Commissioning Engineer is to support the planning and execution of commissioning for the electrical infrastructure of the mission critical facility. They will be expected to execute against the project schedule through the coordination of contractors and/or vendors to complete the desired electrical systems testing. CAI DC Electrical Commissioning Engineer will be exposed to cutting edge technologies in the Hyperscale and other spaces. You will have an opportunity to work with recognized subject matter experts allowing YOU to be a key player in bringing data technologies to market. As part of our company culture, we invest in YOUR future, and commit to hands on certifications as well as professional training. Our collaborative culture ensures that our customers benefit from exemplary work across our entire range of professional services. Responsibilities:Support all aspects of safety for all electrical tests.Support complete commissioning and performance acceptance testing of the electrical infrastructure systems.QA/QC of all electrical test procedures.Provide input and insight to the overall commissioning plan.Develop reports for the electrical commissioning engineers and contribute to a daily report to the Commissioning Project Manager.Attend and be an active participant of customer equipment Factory Witness TestAssist with vendor coordination and management.Perform equipment inspection to ensure build adherence to vendor submittal.Provide test documentation that equipment is delivered, installed, and tested correctly and set to function properly for the customer.Support and perform design specification review, manufacturer submittals, one line drawing sets, and project schedule documentation.QA/QC of electrical equipment installation\startup Execute test scripts to confirm equipment and system operation to design specification.Ensure safe work practices are followed by all on commissioning team and customer site.Engage with customers to ensure a positive experience, goals achievement, and schedule adherence.Provide daily reports for electrical commissioning team status.Conduct facility walk downs, turnover, and punch list reviews.General understanding of LEED specifications and requirements.Look for new opportunities for CAI to provide service and value to customer.Duties may be increased as experience and skill allow. Requirements include:Position Requirements: Bachelor's degree or equivalent experience Minimum of five to seven years Data Center Commissioning experience.Knowledge of OSHA and NFPA 70E safety requirements.Good written and spoken communication skills.Ability to read and interpret electrical schematics and specifications.Knowledge of data center design concepts.Knowledge and commissioning experience with Electrical Distribution Switchgear, Substations, Uninterruptable Power Supplies (UPS), Automatic Transfer Switches (ATS), Batteries, Emergency Diesel Generators & Load Banks.Knowledge of power quality analysis. Strong experience with Word, Excel and PowerPoint. Ability to effectively write electrical commissioning scripts, daily reports, and final commissioning reports. Other Requirements: Excellent oral and written English is required Extensive travel may be required (75%) Candidates must have a Passport or the ability to immediately get a Passport.Work under construction site conditions Able to work in the US without sponsorship now or any time in the future. About CAICAI is a 100% employee-owned company established in 1996, that has grown year over year to more than 800 people worldwide. We provide commissioning, qualification, validation, start-up, project management and consulting services related to operational readiness to FDA regulated and other mission critical industries. Are You Ready?Our approach is simple; we put the client's interests first, we do not stop until it is right, and we will do whatever it takes to get there.As owners of CAI, we are committed to living our Foundational Principles, both professionally and personally:We act with integrity We serve each other We serve society We work for our future With employee ownership, one person's success is everyone's success; we work diligently to accomplish team goals. We place Team Before Self, demonstrate Respect for Others, and possess a can-do attitude. That is how we have grown exponentially. BenefitsOur full-time positions offer competitive compensation and benefits which include: up to 15% retirement contribution, 24 days PTO and 5 sick days per year, health insurance at extremely low cost to employee, financial support for both internal and external professional education as well as 70% long term disability paid for by the company.#LI-MV1 #MISSIONCRITICALWe are an equal opportunity employer; we are proud to employ veterans and promote a diverse culture in our workplace. Diversity is a strength for our global company. We pledge that CAI will be operated in a way that is fair and equitable to all - our employees, our customers, and the broader society. This job description is not all inclusive and you may be asked to do other duties. CAI will also consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FCO.

* Position Description:Your responsibilities as a Data Center Cx PM will include:Working with project teams at client sites to inspect, test, and troubleshoot data center/ building commissioning facilities and/ or equipment. This person is responsible for identifying and coordinating activities for commissioning and reporting. The Project Manager will be the POC with client (data center/ building commissioning companies) personnel and the Regional Manager. The Project Manager will execute the work as well as oversee it. Electrical and/or Mechanical commissioning experience is required. Requirements include:Position Requirements:BS in an electrical, mechanical, engineering field or equivalent experience12+ years or more of experience in commissioning and qualification in the Data Center industry, Leading large (minimum of 4 megawatts) projects/facilities. Comfort in the Construction industry (managing vendors, clients, subcontractors) is a plus. Experience with commissioning plans/test scripts, schedules, budgets, change orders and summary reports is desired.Experience managing multi-disciplinary teams with full commissioning responsibility is desired. Other Requirements:Excellent oral and written communication skills in EnglishAble to travel domestically and internationally as required Able to work (paid) overtime Able to work in the US without sponsorship now or any time in the future. About CAICAI is a 100% employee-owned company established in 1996, that has grown year over year to more than 800 people worldwide. We provide commissioning, qualification, validation, start-up, project management and consulting services related to operational readiness to FDA regulated and other mission critical industries. Are You Ready?Our approach is simple; we put the client's interests first, we do not stop until it is right, and we will do whatever it takes to get there.As owners of CAI, we are committed to living our Foundational Principles, both professionally and personally:We act with integrity We serve each other We serve society We work for our future With employee ownership, one person's success is everyone's success; we work diligently to accomplish team goals. We place Team Before Self, demonstrate Respect for Others, and possess a can-do attitude. That is how we have grown exponentially. BenefitsOur full-time positions offer competitive compensation and benefits which include: up to 15% retirement contribution, 24 days PTO and 5 sick days per year, health insurance at extremely low cost to employee, financial support for both internal and external professional education as well as 70% long term disability paid for by the company. CAI Operations DCx Managers will be exposed to cutting edge technologies in the Hyperscale and other spaces. You will have an opportunity to work with recognized subject matter experts allowing YOU to be a key player in bringing data technologies to market. As part of our company culture, we invest in YOUR future, and commit to hands on certifications as well as professional training. Our collaborative culture ensures that our customers benefit from exemplary work across our entire range of professional services. #LI-MV1 #MISSIONCRITICALWe are an equal opportunity employer; we are proud to employ veterans and promote diversity and inclusion in our workplace. Diversity is a strength for our global company. We pledge that CAI will be operated in a way that is fair and equitable to all - our employees, our customers, and the broader society. This job description is not all inclusive and you may be asked to do other duties. CAI will also consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Act (FCA) / Fair Chance Ordinance (FCO).

Req number: R6686 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As the Full Stack Developer/Lead, you will be responsible for leading an MVP project and providing hands-on development. This is a long term project. Job Description We are seeking a Full Stack Developer/Lead to lead the design, development, and delivery of new product development projects. This is a high-visibility, long-term consulting engagement with a well-established hospitality client, offering the opportunity to lead a strategic build from concept and Minimum Viable Product (MVP) for full project development and implementation. This is a remote position for candidates located in Central Florida (Orlando, Tampa, Lakeland, Melbourne, Daytona), Las Vegas, Denver area, or Houston area to be able to get to a local client office. Limited travel may be required. You'll play a dual role as a hands-on engineer and Dev Lead, collaborating with cross-functional stakeholders to define business requirements for new business requested products, help build MVP solutions, and ultimately scale the solutions with a development and QA teams. If you're an experienced full stack technologist with leadership skills who thrives on owning solutions end-to-end and leveraging AI to improve delivery speed and quality - this project is for you. What You'll Do: * Build the MVP: design, develop, and deploy MVP solutions using core technologies including Oracle (PL/SQL), APIs and integration, Azure (.NET), Angular and Python. Willing to learn when needed if new technologies are introduced * Engage with Product Stakeholders: provide leadership and direction working with a small offshore development team * Work directly with product owners/analysts and business teams to gather requirements, define user stories, and establish test criteria to ensure product-market fit * Execute Full Stack Development: build and test application components across the front-end, back-end, and integration layers. Deliver a clean, maintainable, scalable codebase * Leverage AI for Acceleration: use AI tools (e.g., GitHub Copilot, Azure OpenAI, TestGPT, etc.) to accelerate development and testing processes. Recommend automation strategies that reduce delivery time and technical debt. * Guide Technical Direction: advise client engineering leadership on design patterns, risk mitigation, and best practices for best practice development and MVP-to-product transitions * Prepare for Scaling: upon MVP approval, assist in estimating and planning the transition to full enterprise deployment - partner with project management and product teams to include team scaling, technical roadmap creation, estimates and dependencies Technology Stack: * Integration: RESTful APIs, Postman, Boomi or Mulesoft or other integration products * Frontend: Angular * Backend: .NET Core (C#), ASP.NET, Python, SQL * Database: Oracle (PL/SQL), SQL Server (optional) * Cloud & Infrastructure: Azure App Services, Azure Functions, API Management * DevOps & Build Tools: Azure DevOps, GitHub, CI/CD pipelines, Jira * Testing & QA: Cypress/Selenium * AI-Enabled Tools: GitHub Copilot, TestGPT, Azure OpenAI Studio, or similar What You'll Need Required: * 7+ years of full stack software development experience * 2+ years in a senior development lead or team lead capacity * Strong hands-on expertise with Oracle, APIs, integrations, .NET and Python in Azure environments * Demonstrated experience building MVPs or greenfield solutions * Proficient in modern DevOps and CI/CD practices * Experience using AI tools to support software development, testing, or documentation * Exceptional communication and client-facing skills, with the ability to lead delivery from both a technical and strategic standpoint Preferred: * Experience in mentoring or managing small engineering teams * Knowledge of secure coding practices and enterprise integration patterns * Familiarity with containerization (Docker/Kubernetes) and microservices * Background in hospitality, resort, or travel tech environments a plus Physical Demands * Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards * Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. * Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor #LI-NA1 Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $70 - $75/hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.