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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Norwood, MA | $39,225 | $18.86 |
| 2 | Washington, DC | $39,165 | $18.83 |
| 3 | San Francisco, CA | $37,550 | $18.05 |
| 4 | New York, NY | $37,131 | $17.85 |
| 5 | Princeton, NJ | $36,277 | $17.44 |
| 6 | Trumbull, CT | $36,112 | $17.36 |
| 7 | Warwick, RI | $35,903 | $17.26 |
| 8 | Newark, DE | $35,504 | $17.07 |
| 9 | Fargo, ND | $34,921 | $16.79 |
| 10 | Waukesha, WI | $34,877 | $16.77 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $119,941 | $58 | - |
| 2 | Customer Service Senior Associate | $118,000 | $57 | - |
| 3 | Customer Service Executive | $111,045 | $53 | - |
| 4 | Customer Relationship Specialist | $103,679 | $50 | - |
| 5 | Account Executive/Customer Service | $103,238 | $50 | - |
| 6 | Customer Account Executive | $97,322 | $47 | - |
| 7 | Outbound Sales Representative | $96,308 | $46 | - |
| 8 | Customer Service Consultant | $94,106 | $45 | - |
| 9 | Senior Representative | $93,498 | $45 | - |
| 10 | Customs Consultant | $92,608 | $45 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Advent Software | $36,654 | $18 | - |
| 2 | Ebix | $35,764 | $17 | 2 |
| 3 | Command Alkon | $35,359 | $17 | - |
| 4 | Avionte, LLC | $35,274 | $17 | - |
| 5 | Sunrise Systems | $35,255 | $17 | - |
| 6 | Apprise | $34,778 | $17 | - |
| 7 | StayinFront | $34,397 | $17 | - |
| 8 | Karna | $34,313 | $17 | - |
| 9 | Trigyn Technologies | $34,064 | $16 | - |
| 10 | Hart InterCivic | $33,945 | $16 | - |
| 11 | Southeastern Data Cooperative | $33,688 | $16 | - |
| 12 | Information Design | $33,685 | $16 | - |
| 13 | Analysts | $33,621 | $16 | - |
| 14 | Systems Technology Group | $33,573 | $16 | - |
| 15 | DKW Communications, Inc. | $33,119 | $16 | - |
| 16 | Ace Technologies Pvt Ltd | $33,004 | $16 | - |
| 17 | Computer Packages | $32,979 | $16 | - |
| 18 | Synova | $32,921 | $16 | - |
| 19 | Global Software Resources | $32,623 | $16 | - |
| 20 | Perot Systems | $30,697 | $15 | - |