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Become A Computer Analyst

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Working As A Computer Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $65,000

    Average Salary

What Does A Computer Analyst Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Computer Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Computer Analyst jobs

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Computer Analyst Career Paths

Computer Analyst
Network Engineer Project Manager Program Manager
Business Development Manager
9 Yearsyrs
Information Systems Technician Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Network Engineer Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Help Desk Analyst Network Administrator Senior System Administrator
Data Center Manager
9 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Technology Specialist Information Technology Project Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Information Technology Consultant Senior System Administrator Information Technology Manager
Director Of Technology And Services
11 Yearsyrs
Systems Engineer Systems Administrator Director Of Information
Director, Technical Operations
11 Yearsyrs
Systems Engineer Senior Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Network Administrator Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Information Technology Specialist Information Technology Consultant Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Information Technology Consultant Senior Consultant Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Systems Analyst Project Leader Business Analyst
Product Manager
7 Yearsyrs
Software Engineer Systems Analyst Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Analyst Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Network Administrator Systems Engineer
Senior Software Engineer
6 Yearsyrs
Project Manager Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Software Engineer Analyst Systems Analyst
Systems Manager
7 Yearsyrs
Information Systems Technician Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Systems Specialist 4.2 years
PC Coordinator 3.8 years
Senior PC Analyst 3.6 years
LAN Analyst 3.4 years
Systems Analyst 3.4 years
LAN Administrator 3.3 years
MIS Specialist 3.3 years
Pc/Lan Analyst 3.3 years
MIS Administrator 3.2 years
Computer Repairer 3.1 years
Systems Support 3.1 years
Network Technician 3.1 years
Computer Analyst 3.0 years
PC Support Analyst 3.0 years
Computer Engineer 3.0 years
Computer Networker 2.9 years
Technical Analyst 2.8 years
PC Analyst 2.7 years
MIS Assistant 2.7 years
MIS Technician 2.7 years
LAN Technician 2.7 years
Desktop Engineer 2.6 years
Analyst 2.4 years
On-Site Technician 2.4 years
Computer Builder 2.3 years
Support Analyst 2.3 years
Computer Assistant 2.2 years
Deployment Analyst 2.2 years
Server Technician 2.1 years
Help Desk Analyst 2.1 years
NOC Analyst 1.9 years
Help Desk Engineer 1.8 years
Network Assistant 1.7 years
Junior Technician 1.6 years
Top Employers Before
Programmer 4.4%
Consultant 3.4%
Technician 3.2%
Analyst 2.5%
Top Employers After
Consultant 5.8%
Manager 3.6%

Computer Analyst Demographics

Gender

Male

68.8%

Female

28.7%

Unknown

2.5%
Ethnicity

White

77.2%

Hispanic or Latino

10.9%

Asian

9.1%

Unknown

1.9%

Black or African American

0.8%
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Languages Spoken

Spanish

51.3%

French

10.3%

Portuguese

6.4%

Chinese

3.8%

German

3.8%

Italian

2.6%

Japanese

2.6%

Carrier

2.6%

Hebrew

2.6%

Mandarin

2.6%

Dutch

1.3%

Filipino

1.3%

Albanian

1.3%

Cantonese

1.3%

Greek

1.3%

Tagalog

1.3%

Russian

1.3%

Polish

1.3%

Hawaiian

1.3%
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Computer Analyst Education

Schools

University of Phoenix

16.8%

University of Maryland - University College

8.7%

Florida State University

6.5%

Strayer University

6.0%

University of Alabama

5.4%

George Mason University

5.4%

Auburn University

4.9%

Louisiana State University and A&M College

4.9%

Webster University

4.3%

American InterContinental University

4.3%

Villanova University

3.8%

University of Maryland - College Park

3.8%

Boston University

3.8%

George Washington University

3.3%

Walden University

3.3%

Johns Hopkins University

3.3%

Colorado Technical University

3.3%

University of North Carolina at Greensboro

2.7%

University of Houston

2.7%

University of West Florida

2.7%
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Majors

Computer Science

19.7%

Business

18.9%

Computer Information Systems

11.8%

Information Technology

8.1%

Electrical Engineering

4.2%

Criminal Justice

3.8%

Information Systems

3.7%

Computer Networking

3.7%

Management

2.9%

Computer Programming

2.6%

Computer Engineering

2.4%

Mathematics

2.3%

Computer Systems Security

2.3%

Management Information Systems

2.2%

Computer Technical Support

2.0%

Education

2.0%

Accounting

2.0%

Communication

1.9%

Finance

1.7%

Marketing

1.6%
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Degrees

Bachelors

40.8%

Other

19.9%

Masters

18.8%

Associate

12.2%

Certificate

4.6%

Doctorate

1.9%

Diploma

1.7%

License

0.1%
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Part Time
Internship
Temporary

Real Computer Analyst Salaries

Job Title Company Location Start Date Salary
Computer Analyst Tech Mahindra (Americas), Inc. Bothell, WA Jun 11, 2015 $128,807
Computer Analyst Eproinfosystems LLC Mountain View, CA Feb 12, 2016 $115,000
Computer Analyst Jump Operations, LLC Chicago, IL Oct 05, 2016 $110,000
Lead Computer Analyst Stamford Health System, Inc. (Stamford Hospital) Stamford, CT May 16, 2016 $108,035
Computational Analyst-Linguistics Expert System Enterprise Corporation Houston, TX Jan 02, 2016 $100,000
Computational Analyst-Linguistics Expert System USA, Inc. Houston, TX Oct 28, 2015 $100,000
BI Computer Analyst III Right Click Systems LLC Allentown, PA Oct 12, 2015 $99,200
Computer Analyst Addon Technologies Inc. Livonia, MI Jul 26, 2016 $95,846
Computer Analyst Nap San Diego LLC San Diego, CA Nov 07, 2016 $92,768
Computer Sytems Analyst Iitjobs, Inc. Fremont, CA Oct 27, 2016 $90,792
Computer Analyst Tech Mahindra (Americas), Inc. San Francisco, CA Oct 09, 2016 $90,355
Computer Analyst Lotuz Inc. Sunnyvale, CA Jun 20, 2016 $90,000
Computer Analyst Tech Mahindra (Americas), Inc. Kettering, OH Nov 19, 2015 $90,000
Computer Analyst Lotuz Inc. Houston, TX Aug 09, 2016 $90,000
Computer Analyst VSYS. Inc. Hoboken, NJ Jun 07, 2016 $68,000
Computer Analyst Software Transformations Inc. Addison, TX Jan 20, 2016 $68,000
Computer Analyst Software Transformations Inc. Plano, TX Jan 20, 2016 $68,000
Computer Analyst 3S Business Corporation Houston, TX Oct 01, 2015 $68,000
Computer Analyst 3S Business Corporation Houston, TX Jan 10, 2016 $68,000
Computer Analyst Value Consulting LLC Sterling, VA Aug 13, 2015 $68,000

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Top Skills for A Computer Analyst

ComputerHardwareCustomerServiceDataEntryPersonalComputersDesktopSupportRemoteAccessActiveDirectoryTechnicalSupportTroubleshootUnixSQLServerWebMainframeLaptopsSetupWindowsXPWindowsNTLotusNotesLan/WanNovell

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Top Computer Analyst Skills

  1. Computer Hardware
  2. Customer Service
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Worked at the helpdesk, assisting clients with personal computer hardware issues as well as technical support for Microsoft Office products.
  • Assisted and developed in the training of new customer service representatives
  • Developed data entry modules, batch programs using stored procedures and triggers, and report generation.
  • Assisted students with computer issues on their personal computers, including virus programs updates and installations.
  • Performed remote desktop support using desktop support, Windows, Networking (voice & data), and messaging skills.

Top Computer Analyst Employers

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Computer Analyst Videos

CAREERS IN B.Sc COMPUTER SCIENCE - M.Sc,DEGREE,Job Opportunities,Salary Package

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