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Computer analyst skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Michael McLaughlin,

Michael McLaughlin

Below we've compiled a list of the most critical computer analyst skills. We ranked the top skills for computer analysts based on the percentage of resumes they appeared on. For example, 7.6% of computer analyst resumes contained computer system as a skill. Continue reading to find out what skills a computer analyst needs to be successful in the workplace.

15 computer analyst skills for your resume and career

1. Computer System

Here's how computer analysts use computer system:

Conducted end-user interface to determine needs for new and existing computer systems in various department divisions.
Operated master consoles and monitored large-scale computer systems and performed equipment setup to run system applications.

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how computer analysts use troubleshoot:

Monitor and troubleshoot NT Servers, UNIX Systems and AS 400 Systems through daily, weekly and monthly summary back-ups.
Used Team Viewer and RDP to remotely troubleshoot and resolve software problems on Windows XP and Windows 7 computers.

3. C++

C++ is a general-purpose programming language that is used to create high-performing applications. It was invented as an extension to the C language. C++ lets the programmer have a high level of domination over memory and system resources. C++ is an object-oriented language that helps you implement real-time issues based on different data functions

Here's how computer analysts use c++:

Designed real time C++ applications that controlled and monitored instrumentation, magnet control, and power supplies.
Managed a customer service representative and two programmers responsible for development of software in C++.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how computer analysts use customer service:

Provide desktop support for myriad customers within the National Cancer Institute while providing incredible customer service and minimizing downtime.
Developed training materials and conducted training on systems configurations for new technical team members and customer service representatives.

5. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how computer analysts use linux:

Implemented Linux and Windows license servers' quarterly maintenance policy to ensure all security patches were completed to reduce unexpected outages.
Provided troubleshooting and functional support for Laptop, Desktop, and LINUX workstations hardware and software.

6. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how computer analysts use technical support:

Provided technical support for departmental servers and desktop hardware components and software applications.
Selected as main Technical Support Coordinator for plant-wide videoconferencing services.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how computer analysts use data entry:

Organized files alphabetically, created labels and business cards, ordered office supplies, mailed documents and data entry.
Worked on voice data entry system to automate an anesthesia record.

8. Desk Support

Here's how computer analysts use desk support:

Maintain Help Desk support for over 1,300 employees in both the Dartmouth Hitchcock Clinic and The Cheshire Medical Center.
Provide help-desk support for Internal customers, Utilize remote control software as needed.

9. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how computer analysts use unix:

Provided Application Support, including Microsoft applications, client-server applications, Unix based applications and client-specific applications.
Created menu option system in Unix to allow application group to request shutdown of database instances or reboot of Unix servers.

10. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how computer analysts use os:

Performed system administration tasks for users running Microsoft Windows Vista/XP/2000/NT/98 as well as Macintosh OS X and OS 9.
Performed system repairs and installs of operating systems in Windows XP, Vista, 7 and Mac OS X.

11. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how computer analysts use dod:

Developed, designed and implemented automated spreadsheet and database applications for US DoD Navy agencies.
Modified coding and testing of an implementation of proposed DOD communications protocols for compliance to the standards.

12. SQL Server

Here's how computer analysts use sql server:

Used Microsoft SQL Server 2000 to design relational databases for use in software development applications within the organization.
Involved in the migration and administration of SQL Server 6.5 database to SQL Server 7.0 database.

13. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how computer analysts use mac:

Provide desktop support to 300 users for all hardware and software issues on PC and Mac platforms.
Break Fix for Mac and PC, hardware and software upgrades, setup and configure WIFI Networks

14. SharePoint

Here's how computer analysts use sharepoint:

Develop and implement EMR deployment schedule for multiple satellite offices using MS Project, MS Project Server and MS SharePoint Server.
Support for MS Office, Outlook, MS SharePoint, Internet browsers, and various Printers.

15. Mainframe

A mainframe is a high-performance digital computer used by large organizations for mission-critical applications, high transaction volumes, and reliable performance, designed for intensive high-speed computing for large-scale computing purposes that require greater availability and security which a smaller machine cannot offer.

Here's how computer analysts use mainframe:

Maintained server and mainframe integrity.
Monitor nightly batch processing and monitor all mainframe systems, job schedulers, IBM storage and servers, CICS.

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What skills help Computer Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on computer analyst resumes?

Michael McLaughlin

Faculty, Brigham Young University - Idaho

The ability to solve unstructured problems.

What hard/technical skills are most important for computer analysts?

Michael McLaughlin

Faculty, Brigham Young University - Idaho

Solid understanding of the technology stack (from desktops to cloud), including at least one programming language at certification level and object-oriented design skills that include exclusivity, patterns, and data design both in relational and document databases.

What computer analyst skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young computer analysts need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a computer analyst stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all computer analysts possess?

Robert Rucker

Lecturer, Arizona State University

Being able to learn a new technology very quickly is critical since that is what my students encounter.

Do you want to know more?

List of computer analyst skills to add to your resume

The most important skills for a computer analyst resume and required skills for a computer analyst to have include:

Computer System
Troubleshoot
C++
Customer Service
Linux
Technical Support
Data Entry
Desk Support
Unix
OS
DOD
SQL Server
Mac
SharePoint
Mainframe
National Security

Customer Support
LAN
VMware
HTML
PCS
Windows Server
JavaScript
VPN
Digital Forensics
Computer Programs
Software Support
SCCM
Network Connectivity
User Accounts
Technical Problems
Trouble Tickets

Windows XP
TCP/IP
Novell
Lotus Notes
Computer Equipment
DNS
Problem Resolution
Help-Desk Support
Technical Issues
Windows NT
Computer Software
Citrix
Management System
Network Printers
Help Desk
PowerPoint

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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