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Become A Computer Applications Instructor

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Working As A Computer Applications Instructor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $72,000

    Average Salary

What Does A Computer Applications Instructor Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Computer Applications Instructor

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Computer Applications Instructor Career Paths

Computer Applications Instructor
Office Manager Operations Manager Project Manager
Program Manager
8 Yearsyrs
Office Manager Account Manager Project Manager
Senior Project Manager
11 Yearsyrs
Office Manager Project Manager
Information Technology Director
10 Yearsyrs
Adjunct Professor Principal Vice President
Founder And Chief Executive Officer
7 Yearsyrs
Adjunct Professor Owner Vice President
Chief Information Officer
11 Yearsyrs
Adjunct Professor Program Manager Senior Project Manager
Senior Information Technology Manager
10 Yearsyrs
Information Technology Manager Information Technology Director Chief Information Officer
Chief Technology Officer
11 Yearsyrs
Information Technology Manager Operations Manager Regional Sales Manager
Development Manager
8 Yearsyrs
Information Technology Manager Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Technical Instructor Instructional Designer Consultant
Information Technology Manager
7 Yearsyrs
Technical Instructor Training Manager Production Manager
Technical Manager
7 Yearsyrs
Technical Instructor Consultant Senior Business Analyst
Information Technology Senior Analyst
8 Yearsyrs
Technical Writer Analyst Systems Analyst
Information Systems Manager
6 Yearsyrs
Technical Writer Consultant Information Technology Consultant
Information Technology Operations Manager
9 Yearsyrs
Technical Writer Business Analyst Information Technology Consultant
Information Technology Systems Manager
8 Yearsyrs
Instructional Designer Developer Technical Analyst
Level Senior Technician
6 Yearsyrs
Instructional Designer Developer Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Business Analyst Information Technology Consultant Information Technology Administrator
Information Technology Support Manager
8 Yearsyrs
Training Manager Call Center Manager Help Desk Manager
Service Desk Manager
7 Yearsyrs
Training Specialist Systems Administrator Infrastructure Analyst
Senior Desktop Support Technician
6 Yearsyrs
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Do you work as a Computer Applications Instructor?

Help others decide if this is a good career for them

Do you work as a Computer Applications Instructor?

Average Yearly Salary
$72,000
View Detailed Salary Report
$39,000
Min 10%
$72,000
Median 50%
$72,000
Median 50%
$72,000
Median 50%
$72,000
Median 50%
$72,000
Median 50%
$72,000
Median 50%
$72,000
Median 50%
$134,000
Max 90%
Best Paying Company
Symantec
Highest Paying City
Foster City, CA
Highest Paying State
Minnesota
Avg Experience Level
2.9 years
How much does a Computer Applications Instructor make at top companies?
The national average salary for a Computer Applications Instructor in the United States is $72,768 per year or $35 per hour. Those in the bottom 10 percent make under $39,000 a year, and the top 10 percent make over $134,000.

Real Computer Applications Instructor Salaries

Job Title Company Location Start Date Salary
Computer S/Ware Engrs, Applications BAHA Industries Corp. DBA Open Systems Technologies New York, NY Dec 05, 2008 $140,000
Computer S/Ware Engrs, Applications BAHA Industries Corp. DBA Open Systems Technologies New York, NY Oct 24, 2008 $140,000
Computer SWE, Applications Oracle USA, Inc. CA May 22, 2008 $120,000
Computer S/Ware Engrs, Applications BAHA Industries Corp. DBA Open Systems Technologies New York, NY Oct 12, 2007 $120,000
Computer SWE, Applications NXP Semiconductors USA, Inc. San Jose, CA Dec 12, 2007 $118,000
Computer SWE, Applications Oracle USA, Inc. CA Jun 19, 2008 $117,910
Computer SWE, Applications Intuitive Surgical, Inc. Sunnyvale, CA Feb 17, 2010 $117,000
Computer SWE, Applications Oracle USA, Inc. CA Jun 13, 2008 $114,400
Computer SWE, Applications Logitech, Inc. Fremont, CA May 07, 2009 $111,072
Computer SWE, Applications Oracle USA, Inc. CA Apr 01, 2008 $110,000
Computer SWE, Applications Oracle USA, Inc. CA Apr 15, 2010 $110,000
Computer SWE, Applications Oracle USA, Inc. CA May 07, 2008 $110,000
Computer SWE, Applications Citysearch, LLC West Hollywood, CA Mar 01, 2010 $110,000
Comp. SWE Applications CKR Group Cupertino, CA Dec 23, 2011 $108,181
Computer SWE-Applications Oracle USA, Inc. CA May 21, 2010 $93,000
Comp. SWE, Applications Philips Electronics North America Corporation Foster City, CA Apr 09, 2009 $92,500
Computer SWE, Applications Oracle USA, Inc. CA May 09, 2008 $92,000
Computer SWE, Applications Financial Engines Palo Alto, CA Sep 23, 2010 $90,896
Computer Swe-Applications Symantec Corporation Mountain View, CA May 04, 2010 $90,372
Computer SWE, Applications Oracle USA, Inc. CA May 28, 2008 $90,000
Comp. Softw. Eggr, Applications Merrill Lynch & Co., Inc. Jacksonville, FL Feb 08, 2010 $90,000
Comp SWE, Applications Western Asset Pasadena, CA Apr 08, 2010 $90,000 -
$110,000
Computer SWE-Applications Symantec Corporation Heathrow, FL May 06, 2008 $79,002
Computer Applications All Other Wipro Limited Beaverton, OR Nov 22, 2011 $78,811 -
$99,000
Computer SWE, Applications Expedia, Inc. Bellevue, WA Apr 07, 2010 $78,458 -
$90,042
Computer SWE, Applications Oracle USA, Inc. CA Nov 24, 2009 $78,039
Computer SWE, Applications Serena Software, Inc. Bellevue, WA Mar 10, 2010 $77,500
Comp. S/Ware Engrs, Applications Primesoft, Inc. Piscataway, NJ Mar 26, 2010 $77,094
Comp.S/Ware Engrs, Applications AIT Global Inc. Matawan, NJ Sep 24, 2009 $77,094
Comp. S/Ware Engrs, Applications Suswee Infotech Corp., D/B/A Compu-Info Edison, NJ Sep 01, 2009 $77,094

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Top Skills for A Computer Applications Instructor

  1. Classroom Management
  2. Windows XP
  3. Powerpoint
You can check out examples of real life uses of top skills on resumes here:
  • Initiated the use of online classroom management tools to deliver conveniently student assignments as well as additional resources and learning opportunities.
  • Utilized PowerPoint presentation software to teach Microsoft Office on-site at various companies including General Motors and Packard Electric.
  • Analyzed, reviewed and implemented various textbooks for professional review and curriculum development.
  • Guide students through an introduction of the Microsoft Office Suite applications and successfully prepare them for the end of course exam.
  • Provide guidance and answer questions about Internet: e-mail accounts, job searches, uploading resumes.

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Top 10 Best States for Computer Applications Instructors

  1. California
  2. Michigan
  3. Rhode Island
  4. Iowa
  5. Utah
  6. District of Columbia
  7. Idaho
  8. Oregon
  9. Alaska
  10. Louisiana
  • (631 jobs)
  • (113 jobs)
  • (12 jobs)
  • (48 jobs)
  • (40 jobs)
  • (41 jobs)
  • (18 jobs)
  • (113 jobs)
  • (7 jobs)
  • (74 jobs)

Computer Applications Instructor Demographics

Gender

Female

48.0%

Male

42.7%

Unknown

9.3%
Ethnicity

White

61.8%

Hispanic or Latino

14.6%

Black or African American

11.4%

Asian

7.9%

Unknown

4.3%
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Foreign Languages Spoken

Spanish

41.2%

Chinese

11.8%

French

11.8%

Mandarin

11.8%

German

5.9%

Cantonese

5.9%

Russian

5.9%

Tagalog

5.9%
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Computer Applications Instructor Education

Schools

University of Phoenix

23.0%

Webster University

8.0%

American InterContinental University

6.2%

Walden University

5.3%

Capella University

5.3%

National University

4.4%

Wayne State University

4.4%

University of Houston

4.4%

Syracuse University

3.5%

Michigan State University

3.5%

Bowling Green State University

3.5%

Arizona State University

3.5%

San Diego State University

3.5%

Western Governors University

3.5%

University of San Diego

3.5%

Colorado State University

3.5%

University of North Texas

2.7%

University of Nevada - Las Vegas

2.7%

Middle Tennessee State University

2.7%

University of California - Los Angeles

2.7%
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Majors

Business

20.9%

Education

9.7%

Educational Technology

9.0%

Computer Science

8.6%

Computer Information Systems

6.5%

Elementary Education

5.3%

Information Technology

4.6%

Educational Leadership

4.2%

General Education, Specific Areas

3.5%

English

3.2%

Computer Applications

3.2%

Management

3.0%

Liberal Arts

2.6%

Communication

2.6%

Psychology

2.6%

Information Systems

2.6%

Accounting

2.6%

Electrical Engineering

2.1%

Project Management

1.6%

Theology

1.6%
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Degrees

Masters

36.0%

Bachelors

29.7%

Other

17.6%

Associate

6.8%

Certificate

4.5%

Doctorate

3.8%

Diploma

1.2%

License

0.5%
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