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Become A Computer Assistant

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Working As A Computer Assistant

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $50,000

    Average Salary

What Does A Computer Assistant Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Computer Assistant

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Computer Assistant Career Paths

Computer Assistant
Office Manager Operations Manager Project Manager
Information Technology Director
10 Yearsyrs
Office Manager Project Manager Information Technology Director
Chief Information Officer
11 Yearsyrs
Office Manager Accounting Manager Manager
Information Technology Manager
7 Yearsyrs
Assistant Manager Manager Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Assistant Manager Project Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Assistant Manager Vice President Chief Information Officer
Chief Technology Officer
11 Yearsyrs
Manager Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Software Engineer Senior Software Engineer Lead Technician
Technical Manager
7 Yearsyrs
Software Engineer Systems Analyst
Systems Manager
6 Yearsyrs
Software Engineer Consultant Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Supervisor Service Manager Information Technology Manager
Information Technology Technical Services Manager
9 Yearsyrs
Supervisor Superintendent Quality Control Manager
Technical Services Manager
7 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Systems Administrator Information Technology Consultant
Information Technology Systems Manager
8 Yearsyrs
Systems Administrator Infrastructure Analyst Service Desk Analyst
Service Desk Manager
7 Yearsyrs
Network Administrator Information Technology Consultant Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Network Administrator Technical Support Engineer Technical Support Manager
Technical Support Services Manager
6 Yearsyrs
Systems Analyst Technical Analyst Level Senior Technician
Senior Technical Support Specialist
5 Yearsyrs
Systems Analyst Technical Analyst Desktop Support Analyst
Senior Desktop Support Technician
6 Yearsyrs
Information Technology Administrator Service Desk Analyst
Incident Manager
9 Yearsyrs
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Do you work as a Computer Assistant?

Help others decide if this is a good career for them

Average Length of Employment
Computer Aide 2.2 years
Computer Assistant 2.0 years
Top Careers Before Computer Assistant
Cashier 11.8%
Internship 10.3%
Assistant 5.8%
Volunteer 5.2%
Secretary 4.5%
Tutor 2.7%
Manager 2.4%
Clerk 2.0%
Top Careers After Computer Assistant
Cashier 9.9%
Internship 7.3%
Volunteer 4.4%
Assistant 4.0%
Manager 3.0%
Teacher 2.8%
Supervisor 2.8%

Do you work as a Computer Assistant?

Average Yearly Salary
$50,000
View Detailed Salary Report
$36,000
Min 10%
$50,000
Median 50%
$50,000
Median 50%
$50,000
Median 50%
$50,000
Median 50%
$50,000
Median 50%
$50,000
Median 50%
$50,000
Median 50%
$69,000
Max 90%
Best Paying Company
Google
Highest Paying City
Andover, MA
Highest Paying State
Maine
Avg Experience Level
2.4 years
How much does a Computer Assistant make at top companies?
The national average salary for a Computer Assistant in the United States is $50,382 per year or $24 per hour. Those in the bottom 10 percent make under $36,000 a year, and the top 10 percent make over $69,000.

Real Computer Assistant Salaries

Job Title Company Location Start Date Salary
Survey Director/Computer Assisted Interviewing Expert University of Michigan Ann Arbor, MI Feb 26, 2016 $104,908
Assistant Compuptational Mathematician Uchicago Argonne, LLC IL Aug 18, 2011 $94,320
Assistant Computational Mathematician Uchicago Argonne, LLC Lemont, IL Aug 22, 2012 $87,500
Assistant Computational Mathematician Uchicago Argonne, LLC Lemont, IL Apr 13, 2012 $87,000
Assistant Computational Mathematician Uchicago Argonne, LLC Lemont, IL Mar 10, 2016 $68,715 -
$123,673
Computer Support Assistant Maganti It Resources, LLC Hartford, CT Nov 07, 2011 $55,000 -
$65,000
Computer Support Assistant Maganti It Resources, LLC Stratford, CT Nov 07, 2011 $55,000 -
$65,000
Scientific Computing Professional Assistant The University of Georgia Athens, GA Aug 01, 2014 $45,810
Scientific Computing Professional Assistant The University of Georgia Athens, GA Aug 17, 2015 $42,000
Computer Assistant Aayush Sales Inc. Roselle, IL Oct 01, 2011 $40,200
Computer Assistant Care Service Network Jackson, NY Oct 01, 2011 $38,117
End User Computer Specialist Assistant University of Central Florida Orlando, FL Mar 29, 2013 $37,606

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How Would You Rate The Salary Of a Computer Assistant?

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Top Skills for A Computer Assistant

  1. Computer Hardware
  2. Data Entry
  3. Desk Support
You can check out examples of real life uses of top skills on resumes here:
  • Identified, diagnosed, and resolved computer hardware/software problems.
  • Assisted administrative department with data input of routine reports, filing and computerized data entry.
  • Provided computer help desk support and technical training on hardware/software to end users both over the phone and in person.
  • Monitored the university computer labs; maintained printers and classroom technological equipment.
  • Initiated problem resolution/prevention and provided technical support services, training and briefings to functional users having various technical backgrounds.

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Average Salary:

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Top 10 Best States for Computer Assistants

  1. District of Columbia
  2. Massachusetts
  3. Alaska
  4. Rhode Island
  5. New Jersey
  6. Delaware
  7. California
  8. Colorado
  9. Virginia
  10. New York
  • (261 jobs)
  • (373 jobs)
  • (31 jobs)
  • (53 jobs)
  • (305 jobs)
  • (34 jobs)
  • (1,381 jobs)
  • (252 jobs)
  • (669 jobs)
  • (564 jobs)

Computer Assistant Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 4,311 Computer Assistant resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Computer Assistant Resume

View Resume Examples

Computer Assistant Demographics

Gender

Male

48.4%

Female

39.7%

Unknown

11.9%
Ethnicity

White

56.0%

Hispanic or Latino

17.0%

Asian

11.4%

Black or African American

11.1%

Unknown

4.4%
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Foreign Languages Spoken

Spanish

48.1%

French

8.7%

German

6.2%

Mandarin

4.6%

Japanese

4.1%

Chinese

3.7%

Korean

2.9%

Russian

2.9%

Arabic

2.9%

Portuguese

2.5%

Hindi

2.1%

Vietnamese

2.1%

Italian

2.1%

Turkish

1.2%

Cantonese

1.2%

Urdu

1.2%

Swahili

0.8%

Gujarati

0.8%

Dutch

0.8%

Thai

0.8%
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Computer Assistant Education

Schools

University of Phoenix

13.0%

Michigan State University

8.4%

Western Connecticut State University

8.4%

Boston University

8.4%

University of Maryland - University College

5.8%

Strayer University

5.5%

University of Maine at Farmington

4.6%

Pennsylvania State University

4.3%

University of Rochester

4.1%

University of California - Los Angeles

3.8%

American InterContinental University

3.8%

University of Houston

3.8%

Georgia State University

3.5%

Northern Arizona University

3.5%

Western Washington University

3.5%

University of South Carolina - Columbia

3.5%

Oklahoma State University

3.5%

University of Maryland - College Park

2.9%

Arizona State University

2.9%

Temple University

2.9%
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Majors

Business

20.0%

Computer Science

15.3%

Computer Information Systems

8.7%

Information Technology

6.3%

Accounting

4.6%

Computer Engineering

4.3%

Psychology

4.3%

Electrical Engineering

3.6%

Graphic Design

3.4%

Computer Networking

3.2%

Criminal Justice

3.2%

Management

2.9%

Health Care Administration

2.9%

Mechanical Engineering

2.9%

Drafting And Design

2.6%

English

2.6%

Management Information Systems

2.4%

Communication

2.4%

Education

2.3%

Biology

2.2%
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Degrees

Bachelors

43.6%

Other

22.5%

Associate

13.7%

Masters

12.9%

Certificate

4.4%

Diploma

1.4%

Doctorate

1.2%

License

0.3%
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How Would You Rate Working As a Computer Assistant?

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Top Computer Assistant Employers

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