CGS history

In 1990, Friedman created a department called Customer Support Services.

By 1993, CGS added Polo Ralph Lauren to its growing list of clients.

Long-time employee Paul Magel joined CGS to start the company’s Y2K practice in 1997 and now serves as the President of Business Applications and Technology Outsourcing division.

In 2001, CGS purchased Garpac which had been developing apparel software solutions for the garment industry.

The second largest United States BPO facility CGS has in the United States is in Tampa, Florida, which opened in 2002.

In 2003, the company bought a small application development company in India to augment the United States development team.

In 2004, CGS opened a new office in Hyperabad, India.

In 2006, CGS acquired a company called Easycall Communicatii SA in Bucharest, Romania, and rebranded it as Computer Generated Solutions Romania.

In 2012, CGS purchased Prego, SA in Santiago, Chile, and rebranded as Computer Generated Solutions Chile, to provide BPO services throughout Latin America and to other Spanish-speaking countries.

Although CGS has operated a BPO office in Atlanta since the ‘90s, the company experienced significant growth in the outsourcing business in 2013.

In 2014, CGS announced the expansion of its Romanian operations to support its growing contact center division in the city of Targu Jiu.

Eventually, CGS would grow its headcount in Chile to over 3,000 team members due to the acquisition of Mas Cerca in 2015.

In 2017, the Atlanta operations would once again see growth and expanded to a larger office, practically doubling in size.