Computer laboratory administrator job description

As a Lab Manager you will work onsite at our customer's office in Vancouver, BC. In this role you would typically work directly with employees, business leaders and other dignitaries representing client and DXC Technologies at our customer location. Being a self-starter who is comfortable with minimal supervision is essential to success in this role.At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.
Job Description:
Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.Provide software service, pre- sales, post-sales or service delivery support.For Mission Critical Customers, provide proactive and some reactive services.Monitor operation performance and work on corrective action plans (if needed).Provide input about Customers business and industry trend information into Account Support Plan.Mentor /Coach new hires on work process and procedures.Responsible for account growth and retention.

Who you are :
Minimum Vocational/Diploma/ Associate Degree (technical field) with 6+ years of working experience in related fields or Degree holder with 4-6 years relevant working experience.Experience with support of full range of company products in Customer base.Proactive account management experience must meet HA/MCS qualifications.

Other Qualifications :
Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.Thorough knowledge of administrative or technical.Demonstrate state-of-the-art technical, functional or business knowledge.Recognized as an expert in one or more industry or advanced specialty areas.Demonstrated strong knowledge of O/S, UNIX, and networking.Maximize systems availability as a technical specialist highly trained in heterogeneous data center environments.Demonstrate excellent communication, and presentation skills, with both verbal and written presentation.Prevent unplanned outages or data loss by proactively escalating issues.Superior Customer relationship building skills that help move from transactional relationship to long-term relationship activities with Customer.Ability to perform while under extremely high- pressure situations.Demonstrate skills in management, planning, problem solving, innovation, analysis, communication and negotiation.Secure ITIL knowledge certification with the ability to communicate business and IT alignment value.Provides leadership and coaching to Field Technical Support Representatives.Develop basic knowledge of change management process and tools.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team - globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location.

DXC Technology is proud to be an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required.

Disability accommodations: If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability.

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.
Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Salary Schedule

Under general supervision, the purpose of the position is to provide staff support in an educational environment, performing paraprofessional work in assisting teachers and students. Employees in this classification are responsible for managing an integrated learning system that includes proper set-up, operation, scheduling, maintenance, and usage of a school site multi-station instructional computer lab. Position provides support in other functional program areas as requested or assigned. Incumbents work with children individually or in small groups by providing basic instruction in computers or other education-related activities. Position is responsible for leading and supervising a variety of developmentally appropriate activities, as directed by assigned teacher(s). Essential functions as outlined herein are performed according the needs of the assigned teacher(s). Performs related work as directed.

EXAMPLES OF ESSENTIAL FUNCTIONS

Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light.

Introduces school age students to various computer experiences for the purpose of increasing knowledge, skills and abilities in operation and use of computer hardware and software.

Manages integrated learning system activities, to include proper set-up, operation, scheduling, maintenance, and usage of a school site multi-station instructional computer lab.

Activates computer systems and conducts equipment checks for the purpose of ensuring proper operation of all work stations.

Prepares semi-annual newsletters informing administration and parents of software applications district students are currently using.

Monitors activities and behavior of children during computer laboratories to ensure the physical and environmental safe keeping of students, as well as adherence to appropriate conduct and disciplinary controls.

Maintains laboratory hardware, software, and text materials and ensures proper security; coordinates schedules of students in conjunction with teachers whose classes are using the system.

Provides explanation, example and instruction to students regarding assigned computer activities; reinforces skills according to individual student needs.

Assists teachers in checking and objectively evaluating students' work; teaches students individually and in small groups reinforcing skills based upon instructional guidelines.

Assists in managing student behavior and maintaining order; reinforces rules of the school and classroom.

Identifies and resolves the causes of minor system failures or malfunctions, coordinates efforts to restore the system, and/or obtains the services of technical and support staff to service equipment.

Reports problems with hardware and software to the appropriate vendor or district computer repair personnel and coordinates system repair service.

Monitors students' progressive learning skills; makes teacher aware of student progress; documents records of learning activities accordingly.

Prepares or assists in the preparation of instructional materials and various printed media, i.e., program schedules, banners, announcements, invitations, special activities.

May be assigned monitoring duties, i.e., hallways, lunchroom, restrooms, and bus duty; ensures appropriate student conduct during these periods; escorts students to designated activity areas, i.e., music room, computer room, art classes, assemblies, etc.

May be assigned to various labs providing assistance to teachers and instruction/information to students; may translate lesson plan and other information to students for better understanding and comprehension.

Responsible for keeping up to date on current technology, as job appropriate, being used by OCPS. With the support of the district, attends training to ensure skill level in various technologies is at the level required to perform in current position.

Responsible for timely and accurate information they maintain as part of their job responsibilities.

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

MARGINAL FUNCTIONS

While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.

Performs related duties as directed.

MINIMUM TRAINING AND EXPERIENCE

Associate's degree or higher; or at least sixty (60) semester hours from an accredited institution of higher education (official transcripts required to validate education)*; minimum one (1) year previous vocational training or experience with personal computers and various basic software applications; previous vocational training or work experience with school age children preferred.

All applicants for this position must be highly qualified prior to the start of their employment with Orange County Public Schools. The district will no longer permit non-certified ed paraprofessional, certified, job applicants to obtain highly-qualified status by attending the Educational Paraprofessional Academy. Passing a third-party provided paraprofessional certification exam (e.g., ParaPro Assessment) can substitute for the educational requirement. For information about the ParaPro Assessment visit www.ets.org/parapro.

PERFORMANCE APTITUDES

Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data and/or information. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.

Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others on how to apply procedures and standards to specific situations.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of computer equipment and related peripherals.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and advisory data and information.

Mathematical Aptitude: Depending on school grade classroom of assignment, may require the ability to perform addition, subtraction, multiplication, and division; may require ability to calculate decimals and percentages; may require ability to utilize principles of fractions and/or interpret graphs.

Functional Reasoning: Requires ability to carry out detailed but uninvolved written or oral instructions. Involves routine work according to clearly prescribed standard practices, with some latitude for independent judgment.

Situational Reasoning: Requires the ability to exercise the judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties which are often characterized by frequent change.

ADA COMPLIANCE

Physical Ability: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).

Sensory Requirements: Most tasks require visual perception and discrimination. Some tasks require oral communications ability. Some tasks require the ability to perceive and discriminate sounds.

Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.

The Orange County School District will provide reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of the job when such individuals request an accommodation.

Posting Title: ED PARA,COMPUTER LAB,C


Name: MEADOW WOODS MIDDLE

Street: 1800 RHODE ISLAND WOODS CIR

Post End Date: 10/18/2022 11:59 PM

Work Hours and Days: 188 days, 7 hours per day

External Company URL: www.ocps.k12.fl.us