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Working As a Computer Laboratory Assistant

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $32,000

    Average Salary

What Does A Computer Laboratory Assistant Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Computer Laboratory Assistant

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Computer Laboratory Assistant Career Paths

Computer Laboratory Assistant
Office Assistant Teacher Consultant
Information Technology Manager
7 Yearsyrs
Office Assistant Consultant Information Technology Manager
Information Technology Director
10 Yearsyrs
Office Assistant Technician Technical Support Specialist
Level Senior Technician
6 Yearsyrs
Computer Technician Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Computer Technician Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Computer Technician Network Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Technical Support Specialist Consultant Lead Technician
Technical Manager
7 Yearsyrs
Technical Support Specialist Systems Analyst
Systems Manager
6 Yearsyrs
Tutor Team Leader Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Tutor Technician Desktop Support Technician
Senior Desktop Support Technician
6 Yearsyrs
Tutor Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Substitute Teacher Specialist Field Service Technician
Technical Services Manager
7 Yearsyrs
Substitute Teacher Adjunct Professor Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Laboratory Assistant Field Technician Network Administrator
Information Technology Systems Manager
8 Yearsyrs
Substitute Teacher Registered Nurse Clinical Research Coordinator
Data Manager
6 Yearsyrs
Technical Support Technician Service Desk Analyst Service Desk Supervisor
Service Desk Manager
7 Yearsyrs
Laboratory Assistant Analyst Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Technical Support Technician Technical Support Engineer Technical Support Manager
Technical Support Services Manager
6 Yearsyrs
Technical Support Technician Systems Administrator Level Senior Technician
Senior Technical Support Specialist
5 Yearsyrs
Technical Assistant Information Systems Technician Service Desk Analyst
Incident Manager
9 Yearsyrs
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Average Length of Employment
Computer Assistant 2.4 years
Computer Aide 2.2 years
Top Careers Before Computer Laboratory Assistant
Internship 13.2%
Cashier 11.9%
Volunteer 7.0%
Assistant 4.4%
Tutor 3.4%
Server 2.5%
Teacher 2.4%
Top Careers After Computer Laboratory Assistant
Internship 10.2%
Cashier 9.6%
Volunteer 4.6%
Assistant 3.3%
Teacher 3.0%
Tutor 2.8%
Instructor 2.2%

Do you work as a Computer Laboratory Assistant?

Average Yearly Salary
$32,000
Show Salaries
$25,000
Min 10%
$32,000
Median 50%
$32,000
Median 50%
$32,000
Median 50%
$32,000
Median 50%
$32,000
Median 50%
$32,000
Median 50%
$32,000
Median 50%
$42,000
Max 90%
Best Paying Company
SC Department of Commerce
Highest Paying City
Oakland, CA
Highest Paying State
Alaska
Avg Experience Level
1.7 years
How much does a Computer Laboratory Assistant make at top companies?
The national average salary for a Computer Laboratory Assistant in the United States is $32,491 per year or $16 per hour. Those in the bottom 10 percent make under $25,000 a year, and the top 10 percent make over $42,000.

Top Skills for A Computer Laboratory Assistant

  1. Computer Lab Technology
  2. Computer Software
  3. Computer Hardware
You can check out examples of real life uses of top skills on resumes here:
  • Instructed students in computer lab technology and software applications to enhance understanding of lab operations and reinforce academic concepts.
  • Answered professor and student inquiries regarding computer software and/or hardware operation to resolve problems.
  • Assisted students in troubleshooting computer hardware and software issues including Microsoft Office and Windows operating systems.
  • Provided users with one-on-one technical support, informal instruction, and general assistance in a busy university computer lab.
  • Ensured lab atmosphere was conducive to educational learning through development efforts, including specialized customer service training.

Rank:

Average Salary:

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Top 10 Best States for Computer Laboratory Assistants

  1. North Dakota
  2. Alaska
  3. Minnesota
  4. Wyoming
  5. South Dakota
  6. Wisconsin
  7. Montana
  8. California
  9. Washington
  10. Iowa
  • (36 jobs)
  • (22 jobs)
  • (93 jobs)
  • (15 jobs)
  • (17 jobs)
  • (92 jobs)
  • (19 jobs)
  • (418 jobs)
  • (81 jobs)
  • (44 jobs)

Computer Laboratory Assistant Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 10,118 Computer Laboratory Assistant resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Computer Laboratory Assistant Resume

View Resume Examples

Computer Laboratory Assistant Demographics

Gender

Male

46.2%

Female

41.6%

Unknown

12.2%
Ethnicity

White

53.0%

Hispanic or Latino

15.9%

Asian

14.7%

Black or African American

11.1%

Unknown

5.4%
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Foreign Languages Spoken

Spanish

38.6%

French

10.5%

Chinese

7.5%

Mandarin

7.0%

Hindi

4.6%

Arabic

4.1%

Cantonese

4.0%

Vietnamese

3.7%

Japanese

3.0%

Italian

2.8%

German

2.8%

Urdu

2.5%

Russian

2.1%

Portuguese

2.1%

Korean

1.3%

Nepali

1.0%

Khmer

0.8%

Gujarati

0.6%

Swahili

0.5%

Tagalog

0.5%
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Computer Laboratory Assistant Education

Schools

University of Phoenix

8.6%

University of Houston

6.8%

Rochester Institute of Technology

6.8%

Kean University

5.9%

Ball State University

5.6%

University of Texas at Arlington

5.4%

Texas State University

4.9%

George Mason University

4.8%

Alabama State University

4.7%

University of North Texas

4.7%

University of North Carolina at Greensboro

4.7%

University of Massachusetts - Lowell

4.6%

New York City College of Technology of the City University of New York

4.5%

Coppin State University

4.2%

Portland Community College

4.2%

Borough of Manhattan Community College of the City University of New York

4.2%

East Carolina University

4.1%

Norfolk State University

3.9%

University of South Florida

3.8%

Southern Connecticut State University

3.8%
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Majors

Computer Science

17.6%

Business

15.9%

Computer Information Systems

8.7%

Information Technology

6.7%

Accounting

6.0%

Psychology

5.3%

Criminal Justice

3.9%

Electrical Engineering

3.8%

Biology

3.1%

Communication

3.1%

Computer Engineering

3.0%

Finance

3.0%

Graphic Design

2.9%

Health Care Administration

2.5%

Nursing

2.5%

Management Information Systems

2.5%

Computer Networking

2.4%

Information Systems

2.4%

Liberal Arts

2.3%

Management

2.3%
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Degrees

Bachelors

50.0%

Masters

16.3%

Associate

14.5%

Other

14.2%

Certificate

2.9%

Doctorate

1.1%

Diploma

0.8%

License

0.1%
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