Computer laboratory manager job description

Training Delivery and Workshops Management:

* Responsible for managing and executing trainings and workshops for our client full time employees using the Lab and associated equipment, including lab operations and safety procedures
* Schedule and provide training for employees on different equipment available in the lab
* Work with Single Board Computers and assist teams develop small prototypes.
* Support planning and execution of specialized training/workshop that will be conducted by specialized trainers. For these sessions, the lab manager will seek registrations from the Garage Community interested in attending the training, manage logistics for the session with the help of the operations team (blocking conference room, arranging training kits (wherever required) and sending training calendar invite)
* Plan and schedule training sessions for the Garage Community
* Provide lab support to projects that seek help, set up Demos
* Schedule, Manage and conduct Garage Tours for External Visitors and Publicizing the Garage activities
* Support client Global Hackathons. The Global Hackathon is planned by the Garage team, which includes pre-Hack preparation activities, 24*7 support during the Hackathon duration, and management of a Science Fair. The execution of the entire series of events, based on the plan provided by the Garage team will be DXC responsibility. Strategy, planning, theme allocation etc., will be client Responsibility.

Lab Maintenance:

* Inspect lab and secure that lab facilities are maintained
* Enable maintenance of major equipment is updated and completed on time (especially laser cutter and 3D printer).
* Confirm that lab users are informed about the safety and security measures required to be undertaken within the lab.
* Corroborate lab inventory check of major items and make sure to see all the lab equipment properly managed & inventoried
* Maintain inventory of items issued to users for use & experimentation within the lab, check that the equipment is properly and safely used.

Communication:

* Provide content for website and DL to reflect the working projects, Garage workshops, equipment, and training
* Create draft communication mailers to all Makers (Garage Community Members) about upcoming events and trainings
* Answer user queries promptly on all platforms, and maintain all communication channels

General:

* Planning and Executing tech refresh (Identify and order new equipment, consumables etc.) for the Garage
* Managing Procurement related activities associated with the Labs and the workshops/events, including PO creation. Work with Finance to verify that the Vendor Payments, accrual for PO etc. happen on time
* Manage all internal communications related to the Garage lab, events, workshops
* Plan and manage the External Communication and Branding activities

Who you are:

* High school diploma or G.E.D.
* 1 or more years of field support experience
* Experience working with the company's hardware, software and equipment products
* Experience working with customer technology and support requirements

Other Qualifications

* Good interpersonal skills to resolve field support problems
* Strong analytical and problem solving skills
* Good communication skills
* Good time management and organizational skills
* Ability to resolve complex hardware/software and equipment problems
* Ability to provide guidance to other field engineers
* Willingness to travel

Work Environment

* Office environment
* May require weekend work
* May require shift work

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Posting Details


I. DEPARTMENT INFORMATION


Job Description Summary:


The School of Engineering and Applied Science and the Department of Computer Science are committed to increasing the diversity of its faculty and staff. Moreover, it has one of the highest percentages of women engineering students nationally. We especially welcome applications from women, members of underrepresented groups, veterans, and individuals with disabilities. We also welcome applicants who would bring additional aspects of diversity to the university's research, teaching and service missions.

The mission of the Department of Computer Science is to serve the global community by providing high-quality computer science education, high-impact research, and professional services. . The Department of Computer Science is seeking a Laboratory Manager (System Administrator) that supports this mission by working with faculty, staff, and students on a broad range of complex education and research laboratory and support tasks related to the administration of computing facilities. This role also trains and directs employees and students in system administration, including network administration, software installation and security policies.

This senior level individual contributor provides functional leadership within a laboratory or studio setting for running a laboratory. Typically this position runs small labs independently in order to support research and other academic endeavors by effectively utilizing resource allocation and planning for labs or studios. This position staffs the lab, orders, maintains, and oversees setup of equipment, maintains safety protocols and handles most other administrative and operational needs in support of the lab.


Responsibilities Include:

• Manages, maintains and deploys educational and research laboratory software systems, including cluster servers and cloud services. Support and maintain multiple Linux, Windows and Mac servers running various services. Performs continuous assessment of laboratories and recommends solutions and updates.
• Ensures continuous, resilient operation of the research and educational laboratories, including supervision and training of the laboratory student worker technicians. Creates and delivers standard and online training programs for faculty and teaching assistants on the use of the respective software environments, networks, and servers.
• Coordinates with the faculty teaching Computer Science and computing courses requiring the use of the computing laboratories. Engages in installing, testing, and maintenance of various software packages, virtualization technologies, operating systems, and including auto-graders, web/database tools, course specific software and Unix/Linux environments. Helps and supports students in installation of such software on their equipment.
• Assists with establishing practices and guidelines for laboratories, and interacting with GWU facilities & other GWU services, including IT. Helps to coordinate organization and maintenance of lab equipment/space, in conjunction with staff and faculty.
• Coordinates purchasing specialized research and classroom equipment. Organizes and maintains equipment and software manuals and similar documentation.
• Performs other work related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:


Qualified candidates will hold a BA/BS in a related discipline plus 5 years of relevant professional experience or, a Master's degree or higher in a relevant area of study plus 3 years of relevant professional experience. Degree must be conferred by the start date of the position.


Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:



Preferred Qualifications:

• Strong working knowledge of computer operating systems, networking and system administration skills.
• Strong working knowledge of Unix/Linux operating systems and Unix system administration, including cluster server installation and maintenance.
• Working knowledge of cloud platforms and different operating systems, including Windows/MacOS.

Typical Hiring Range

$64,040.23 - $93,631.23

II. POSITION INFORMATION


Campus Location:

Foggy Bottom, Washington, D.C.


College/School/Department:

School of Engineering and Applied Sciences (SEAS)


Family

Research and Labs


Sub-Family

Laboratory Support


Stream

Individual Contributor


Level

Level 3


Full-Time/Part-Time:

Full-Time


Hours Per Week:

9:00 am to 5:30pm


Work Schedule:

Monday - Friday


Will this job require the employee to work on site?

Yes


Employee Onsite Status

In-Person


Telework:

No


Required Background Check

Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search


Special Instructions to Applicants:


Employer will not sponsor for employment Visa status


Internal Applicants Only?

No


Posting Number:

R001534


Job Open Date:

03/04/2022


Job Close Date:



If temporary, grant funded or limited term appointment, position funded until:



Background Screening

Successful Completion of a Background Screening will be required as a condition of hire.


EEO Statement:


The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.