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Computer operations manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dr. Timothy Edwards,

Nina Woodard

Below we've compiled a list of the most critical computer operations manager skills. We ranked the top skills for computer operations managers based on the percentage of resumes they appeared on. For example, 10.3% of computer operations manager resumes contained customer service as a skill. Continue reading to find out what skills a computer operations manager needs to be successful in the workplace.

15 computer operations manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how computer operations managers use customer service:

Created, published and updated on-line documentation and other information for technical and customer service resolutions.
Negotiate job proposals, provided customer service and direct communications with property owners.

2. Mainframe

A mainframe is a high-performance digital computer used by large organizations for mission-critical applications, high transaction volumes, and reliable performance, designed for intensive high-speed computing for large-scale computing purposes that require greater availability and security which a smaller machine cannot offer.

Here's how computer operations managers use mainframe:

Improved automated alerting systems, auto-paging, auto-ticketing systems, mainframe monitoring and automation including fail-safe measures for auto-mated processes.
Managed consistent operations of mainframe and peripheral info systems through detailed scheduling of equipment, personnel and priorities.

3. CAD

Here's how computer operations managers use cad:

Prepared contract documents and coordinate between disciplines and advising on highly complex CAD system administrative matters.
Trained and supervised CAD operators to ensure that drawings and designs were consistent and accurate according to industry and company standards.

4. Production Control

Production control is the component of management that directs, plans, and controls the supply and processing of raw material. Any enterprise does this so that specific products get produced by a stipulated approach to convene an authorized sales programme. Production control is often executed from a control or operations room.

Here's how computer operations managers use production control:

Trained computer operators and production control specialists on system peripherals, network monitoring and software products.
Supervised staff of 9 computer operators and production control analysts.

5. Computer System

Here's how computer operations managers use computer system:

Maintain integrity of inventory by successfully tracking placement of computer systems, replacement parts, and installation of new equipment.
Oversee operation, maintenance and resource allocation of company computer systems.

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how computer operations managers use payroll:

Developed an automated payroll tax recording and calculating system.
Ensured successful completion of nightly run schedules and delivery of general ledger, accounts payable, inventory and payroll reports.

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7. Data Processing

Data processing refers to the manipulation and collection of data to generate meaningful information by a computer. It may include the transfer of raw data to a machine-legible form, managing the flow of data through the CPU or any memory to an output device, and conversion of output. Any utilization of computers to perform specific functions on data can be incorporated under data processing.

Here's how computer operations managers use data processing:

Managed multiple projects, including the evaluation of data processing proposals to assess project feasibility, requirements, and successful implementation.
Created data files and custom reports for Data Processing/Accounting and provided solutions for timely reporting of information.

8. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how computer operations managers use infrastructure:

Modernized technical infrastructure of 3 national and 1 international manufacturing facilities paving the way for technical integration of future acquisitions.
Maintained inventory integrity, managed IT infrastructure and programming, monitored and tracked all equipment for the entire facility.

9. Disaster Recovery Planning

Here's how computer operations managers use disaster recovery planning:

Provided back office processing, budget development, future technology planning, disaster recovery planning, personnel management, performance measurements.
Implemented disaster recovery planning, including preparation and testing of procedures.

10. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how computer operations managers use unix:

Managed operations of UNIX, Macintosh, PC networked systems, and Ethernet LAN, delivering services to 57 customers.
Managed 24/7 Unix Computer Operations department whose duties were system backups, system restores, job scheduling, I.T.

11. Capacity Planning

Capacity planning is the process or method that balances the available hours of team members against the project or program that they need to accomplish. It comprises the resources to do the work or project and the necessities to complete a particular task. Capacity planning assesses the resources and the skill of the team to decide whether to hire or purchase additional resources, defer or delay the project, push through with it or cancel the project.

Here's how computer operations managers use capacity planning:

Performed hardware planning, procurement and installation, workload forecasting, capacity planning and performance evaluations.
Conducted system performance analysis, capacity planning and installation of hardware and software upgrades.

12. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how computer operations managers use troubleshoot:

Worked with the Help Desk staff to troubleshoot Client Access, GUI400, and Lawson Open Enterprise PC problems.
Analyzed system performance to determine data quality and to isolate and troubleshoot system software and hardware failures.

13. Enterprise Architecture

Here's how computer operations managers use enterprise architecture:

Assist in building and maintaining a consolidated iterative 3-year rolling IT enterprise architecture roadmap.

14. PCS

Here's how computer operations managers use pcs:

Performed Process Control Review Audit of $9B PCS revenue stream for SOX compliance while serving as Certified Internal Auditor.
Configured the MS Office 2010 installation and upgrade on 20 employee PCs.

15. Computer Room

Here's how computer operations managers use computer room:

Managed Computer Room for all shifts Trained employees Supported Help Desk and ran daily job log Monitored Communications equipment Responsible for Clerical/Billing
Established and updated procedures/documentation for the computer room facilitating and enhanced work flow for operations staff and customer community.

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What skills help Computer Operations Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on computer operations manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What computer operations manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young computer operations managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

Do you want to know more?

List of computer operations manager skills to add to your resume

The most important skills for a computer operations manager resume and required skills for a computer operations manager to have include:

Customer Service
Mainframe
CAD
Production Control
Computer System
Payroll
Data Processing
Infrastructure
Disaster Recovery Planning
Unix
Capacity Planning
Troubleshoot
Enterprise Architecture
PCS
Computer Room
SLA
JCL

IBM As/400
SQL
Computer Equipment
System Performance
Desktop Support
Data Centers
Software Upgrades
RAN
Performance Reviews
DOS
MVS
Novell
Ethernet
Batch Processing
Performance Evaluations
System Upgrades
VPN

Direct Reports
CICS
TCP/IP
MIS
HVAC
COBOL
Network Operations
Problem Resolution
Xerox
EDI
Maintenance Contracts
ISO
Software Applications
Software Problems
SOX

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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