Atlas American Lighting manufactures innovative American Made energy-efficient LED lighting products at our 330,000 sq. ft. facility in Burlington, NC. Atlas is part of the LSI Industries family of Companies. LSI’s heritage spans more than 40 years, beginning in 1976 when the company was founded. The company employs about 1,400 people at 11 manufacturing plants in the U.S. and Canada and we continue to grow. Headquartered in Greater Cincinnati Ohio, LSI is a publicly held company traded on the NASDAQ Stock Exchange under the symbol LYTS. We manufacture commercial lighting solutions, advanced graphic and image solutions, digital and retail display solutions.
Atlas is looking for a Computer Operations Specialist to support our growing team at our Burlington, NC location.
Summary:
The IT Computer Operations Specialist is responsible for providing technical support to management and staff in resolving issues with IT services and equipment to minimize downtime and ensure that all critical systems are operating normally.
Job Duties:
- Troubleshoot and resolve user problems related to all hardware and software, including phone system, servers, client workstations, Windows OS and Microsoft applications
- Analyze and resolve end-user requests in a timely manner
- Serve as a “Help Desk” resource and document all problems and resolutions
- Proactively monitor all critical hardware and software systems and take corrective action when necessary
- Maintain backup systems and monitor offsite backup replication, scheduled onsite backups, nightly jobs, etc.
- Monitor data circuit connections and take corrective action in the event of an outage or service degradation
- Maintain network security including wired and wireless network
- Monitor firewalls and VPN connectivity
- Keep IT Manager informed of all activities and status
- Provide user support for application
- Configure, troubleshoot and resolve issues for all iOS devices
- Test and apply patches required to maintain system security and reliability
- Maintain and document inventory of IT equipment
- Install, move or change computer equipment, phones, printers, security cameras, fax machines, etc.
- Install, move or change operating systems, software packages, and desktop applications for new and current employees
- Maintain up-to-date virus protection for all systems and devices
- Must be able to work flex hours (have time to perform duties at night or weekends) as dictated by system maintenance and upgrade requirements
- Demonstrate outstanding interpersonal, verbal and written communication skills
- Ability to multi-task and work independently