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Become A Computer Operations Supervisor

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Working As A Computer Operations Supervisor

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $90,000

    Average Salary

What Does A Computer Operations Supervisor Do

Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.

Duties

Computer and information systems managers typically do the following:

  • Analyze their organization’s computer needs and recommend possible upgrades for top executives to consider
  • Plan and direct the installation and maintenance of computer hardware and software
  • Ensure the security of an organization’s network and electronic documents
  • Assess the costs and benefits of new projects and justify funding on projects to top executives
  • Learn about new technology and look for ways to upgrade their organization’s computer systems
  • Determine short- and long-term personnel needs for their department
  • Plan and direct the work of other IT professionals, including computer systems analysts, software developers, information security analysts, and computer support specialists
  • Negotiate with vendors to get the highest level of service for their organization’s technology

Few managers carry out all of these duties. There are various types of computer and information systems managers, and the specific duties of each are determined by the size and structure of the firm. Smaller firms may not employ every type of manager.

The following are examples of types of computer and information systems managers:

Chief information officers (CIOs) are responsible for the overall technology strategy of their organizations. They help determine the technology or information goals of an organization and then oversee implementation of technology to meet those goals.

CIOs may focus on a specific area, such as electronic data processing or information systems, but CIOs tend to focus more on long-term or big picture issues. At small organizations a CIO has more direct control over the IT department, and at larger organizations other managers under the CIO may handle the day-to-day activities of the IT department.

CIOs who do not have technical expertise and who focus solely on a company’s business aspects are included in a separate profile on top executives.

Chief technology officers (CTOs) evaluate new technology and determine how it can help their organization. When both CIOs and CTOs are present, the CTO usually has more technical expertise.

The CTO is responsible for designing and recommending the appropriate technology solutions to support the policies and directives issued by the CIO. CTOs also work with different departments to implement the organization’s technology plans.

The CTO usually reports directly to the CIO and may be responsible for overseeing the development of new technologies or other research and development activities. When a company does not have a CIO, the CTO determines the overall technology strategy for the firm and presents it to top executives.

IT directors, including management information systems (MIS) directors, are in charge of their organizations’ information technology (IT) departments, and they directly supervise other employees. IT directors help to determine the business requirements for IT systems, and they implement the policies that have been chosen by top executives. IT directors often have a direct role in hiring members of the IT department. It is their job to ensure the availability of data and network services by coordinating IT activities. IT directors also oversee the financial aspects of their department, such as budgeting.  

IT security managers oversee their organizations’ network and data security. They work with top executives to plan security policies and promote a culture of information security throughout the organization. They develop programs to keep employees aware of security threats. These managers must keep up to date on IT security measures. They also supervise investigations if there is a security violation.

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How To Become A Computer Operations Supervisor

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.

Education

Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.

Advancement

Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Computer Operations Supervisor Career Paths

Computer Operations Supervisor
Computer Operations Manager Information Technology Manager
Information Technology Technical Services Manager
9 Yearsyrs
Manager Information Technology Manager
Regional Information Technology Manager
8 Yearsyrs
Computer Operations Manager Information Technology Director
Executive Director, Information Technology
9 Yearsyrs
Computer Operations Manager
Data Center Manager
8 Yearsyrs
Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Operations Manager Center Manager
Manager, Center Operations
8 Yearsyrs
Data Center Manager Information Technology Director
Director Of Infrastructure Operations
13 Yearsyrs
Data Center Manager
Data Center Operations Manager
9 Yearsyrs
Data Center Manager Service Delivery Manager
Account Delivery Manager
6 Yearsyrs
Owner Information Technology Director
Corporate Director Of Information Technology
12 Yearsyrs
Help Desk Manager
Service Desk Manager
7 Yearsyrs
Help Desk Manager Technical Support Manager
Supported The Director
8 Yearsyrs
Help Desk Manager Information Systems Manager
Vice President Information Systems
9 Yearsyrs
Information Technology Operations Manager Director Of Technology And Services
Vice President Technology Services
12 Yearsyrs
Information Technology Operations Manager Data Center Operations Manager
Director, Data Center Operations
12 Yearsyrs
Information Technology Operations Manager Information Technology Systems Manager
Information Technology Systems Director
10 Yearsyrs
Data Processing Manager Information Systems Manager
Information Services Manager
6 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Top Careers Before Computer Operations Supervisor
Supervisor 2.7%
Operator 1.6%
Consultant 1.3%
Top Careers After Computer Operations Supervisor
Manager 5.3%
Consultant 4.8%
Owner 3.1%

Do you work as a Computer Operations Supervisor?

How Would You Rate The Salary Of a Computer Operations Supervisor?

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Top Skills for A Computer Operations Supervisor

  1. Mainframe
  2. Computer Hardware
  3. Backup
You can check out examples of real life uses of top skills on resumes here:
  • Monitored and operated mainframe processors and all related peripheral devices to ensure systems availability as defined by corporate SLA.
  • Maintained computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
  • Managed and programmed statistical report systems and backup system processes.
  • Performed daily computer operational functions to include monitoring computer systems and resources, coordinating data input, and executing operational commands.
  • Provided administrative management to computer operators, programmers, and production control analysis.

Computer Operations Supervisor Demographics

Gender

Male

69.8%

Female

24.9%

Unknown

5.4%
Ethnicity

White

63.6%

Hispanic or Latino

15.1%

Black or African American

11.5%

Asian

6.4%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

42.1%

Portuguese

10.5%

Carrier

10.5%

Hindi

5.3%

Bosnian

5.3%

French

5.3%

Cheyenne

5.3%

Tagalog

5.3%

Korean

5.3%

Italian

5.3%
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Computer Operations Supervisor Education

Schools

University of Phoenix

18.8%

Community College of the Air Force

11.1%

Macomb Community College

6.0%

Regis University

6.0%

Bergen Community College

5.1%

Strayer University

5.1%

University of Cincinnati

4.3%

The Academy

4.3%

J Sargeant Reynolds Community College

4.3%

Pace University - New York

3.4%

Fairleigh Dickinson University

3.4%

Arizona State University

3.4%

Rochester Institute of Technology

3.4%

Forsyth Technical Community College

3.4%

Florida Atlantic University

3.4%

Florida State University

3.4%

Saint Leo University

3.4%

Villanova University

2.6%

San Jose State University

2.6%

Montgomery College

2.6%
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Majors

Business

21.0%

Computer Science

21.0%

Information Technology

6.9%

Computer Information Systems

6.9%

Management

6.7%

Computer Programming

5.9%

Accounting

4.0%

Education

3.5%

General Studies

2.7%

Electrical Engineering

2.6%

Project Management

2.4%

Health Care Administration

2.4%

Information Systems

2.2%

Data Processing

1.8%

Computer Networking

1.8%

Finance

1.8%

Management Information Systems

1.6%

Criminal Justice

1.6%

Secretarial And Administrative Science

1.6%

Drafting And Design

1.4%
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Degrees

Other

31.8%

Bachelors

28.3%

Associate

18.2%

Certificate

10.1%

Masters

9.7%

Diploma

1.4%

License

0.2%

Doctorate

0.2%
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