Summary:#Process incoming telephone calls, and outgoing calls via an electronic console.# Dispatches reports to failures/troubles in the communication systems/network.# Obtain pertinent information for messages for Medical Staff and on-call physicians.# Locates on-call and in-house medical and hospital staff members utilizing various communication systems. Education: ### High school graduate or equivalent.# Some formalized business training preferred. Experience: Minimum of two years# experience in Telecommunications and console operations.# Knowledge of Williams Communications and Microsoft Office preferred.# Experience in hospital communications desirable.########
Summary: Process incoming telephone calls, and outgoing calls via an electronic console. Dispatches reports to failures/troubles in the communication systems/network. Obtain pertinent information for messages for Medical Staff and on-call physicians. Locates on-call and in-house medical and hospital staff members utilizing various communication systems.
Education: High school graduate or equivalent. Some formalized business training preferred.
Experience: Minimum of two years' experience in Telecommunications and console operations. Knowledge of Williams Communications and Microsoft Office preferred. Experience in hospital communications desirable.
The Providence Public School District (PPSD) serves approximately 22,000 students attending our 37 schools. PPSD employs more than 3,200 professionals who work in and provide support to our schools, which include 20 elementary schools, 7 middle schools, 11 high schools and 2 public district charter schools. Of our employees, approximately 2,000 are educators, and more than 600 others directly support students and families in our schools.
Our schools are diverse learning communities. Approximately 68% of our students are Latinx, 15% Black, 7% White, 4% Asian, 5.5% Multi-racial and 1% Native American. Approximately 40% of students are multilingual learners, and about 16% of students receive special education services. Approximately 55% of students come from homes where English is not the primary language spoken. Combined, our students and families speak more than 55 different languages and hail from 91 countries of origin.
Responsible for providing assistance to computer users in schools and departments, the Computer Management Specialist assists users with software installations, upgrades, inter-application issues, as well as Network client installation and configuration. They provides basic Network connectivity and trouble shooting, and train users to resolve basic problems and expand their knowledge of technology.
Must provide own reliable transportation.
This role is an exciting opportunity to serve as a leader within a diverse and dynamic team committed to transforming public education in the Providence Public School District (PPSD). We're hiring someone who believes in the capacity of all students to achieve at high levels, and the ability to work collaboratively with a diverse set of partners and stakeholders to drive transformative change within and outside of an organization.
*Contingent upon funding*
EDUCATION AND EXPERIENCE
Education: Such as may have been gained through an Associate's degree (preferred) and; A minimum of two positions will require a current A+ or Network+ certifications.
Experience: Such as may have been gained through two or more years experience working in schools, providing similar services, preferred. Three or more years experience using and supporting Microsoft Office software. Three or more years using and supporting Windows operating systems (Windows 10/latest Windows OS version). One or more years experience using and supporting MAC applications and MAC OS. Demonstrated proficiency working with latest Windows 2016 and 2019 Server Operating Systems. Experience with Cisco technologies including routers, switches access points and VOIP.
Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.
SPECIAL REQUIREMENTS:
A valid US Driver's License.
MATERIALS AND EQUIPMENT USED:
Dependable transportation.
Computer to support schools PC to complete administrative tasks.
PC tool kit to perform minor repairs, maintenance and installations.
PHYSICAL REQUIREMENTS:
Capable of lifting fifty pounds.
Adheres to semi-professional dress code
WORKING CONDITIONS:
Travel between assigned sites.
Work in school environments and in nonpublic areas within the schools which are only periodically cleaned.
Must be confidential
DESCRIPTION OF DUTIES AND RESPONSIBILITIES:
Provides onsite support with setup and operation of computers and printers, installation of systems software; installation, configuration, and support of district approved software; assists and supports with PPSD network (internet, MS Office Suite, MS O365 Cloud Applications, and any other applications that are implemented in the district); inspect and troubleshoot problems with computers and their peripherals, Network Devices, etc.
Continued support in areas of problem diagnosis and recommended repair, etc.
Assists and supports with application software for educational and administrative purposes.
Responsible for providing training on MS Office/O365 Cloud applications and any other district software that will be used by the teachers, students or administration.
May be required to support multiple sites.
Responds to inquiries for solutions to problems using existing software packages as they are developed for school use. This includes training and support in these areas.
Acts as technology consultant to the school or department organization.
Works with the technical contact persons in their assigned schools or department and act as an interface with assigned sites and Office of Technology (OT). Assists with the training of the designated technical contract person.
Supports desktop operating systems, MAC OS, and Windows.
Will complete Helpdesk duties that include supporting all technical requests from end-users and creation of district Work Order Tickets.
Provides updates, status and completion information to Senior Director of Technology or their designee, problem request tracking system and/or users.
Reinstall defective or inadequate software packages.
Process, diagnose and repair broken devices in Depot
Assists school personnel with recommended Network designs.
Provides Network technical support to school departments.
Trains district personnel in Network use.
Writes and updates technical documentation that described Network functions at the user level.
Installs and configures Network devices at the user desktop and tests for functionality with software on District standards list.
Keeps abreast of changing hardware and software technology.
Assists schools prepare for the opening of school each fall. This includes verifying all systems are operational and fully configured for use with all updates and such.
Responsible for inventory and asset tracking of hardware in the schools. This includes data input of this information in the district system.
Assists, supports and trains in the use of Skyward, as well as any other district software such as MS Office, MS Outlook Exchange, etc.
Assists schools with maintaining and assuring data integrity, security and consistency.
Assists schools in implementing new or modified systems or procedures developed or purchased centrally.
Responsible for the coordination of the telephone communication systems within the district that includes Centrex, PBX, VOIP and Cellular.
Working knowledge of telecom equipment such as voice switches, VOIP and traditional systems.
Must understand Cisco Unity (Installing and maintaining) version 7.x and above.
Knowledge of enterprise CCM maintenance, including managing user accounts and connecting CCM's.
Other duties as assigned by Superintendent or their designate.
REQUIRED QUALIFICATIONS FOR APPOINTMENT:
KNOWLEDGE, SKILLS AND CAPACITIES
Patient when working with people and technology.
Comfortable working one on one providing user assistance.
An aptitude for quickly learning new applications and PC operating systems.
Comfortable discussing issues at a technical or non-technical level, depending on the audience.
Willing to seek assistance when needed.
Persistent enough to stay with a frustrating problem until it is resolved.
Able to manage multiple tasks and priorities at the same time.
An interest in the use of technology within the classroom setting.
Must have the knowledge and skills to build positive relationships with people from diverse populations
Commitment to the mission and vision of PPSD and the relevance of job functions to that mission and vision
$58k-72k yearly est. 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Computer operator job in Providence, RI
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$26k-35k yearly est. 29d ago
Computer Operator I - DCA
Brightstar Lottery 4.3
Computer operator job in West Greenwich, RI
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit ************************* .Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.
**Responsibilities**
At Brightstar, we are dedicated to providing world-class gaming solutions to our customers. As a leading global company in the gaming industry, we pride ourselves on creating exceptional experiences for players around the world. We are seeking an individual who demonstrates strong talent and motivation to join our team as a ComputerOperator at our Data Center in West Greenwich, RI.
Provide entry to intermediate level monitoring and support for operating equipment for one or more jurisdictions, ensuring flawless operations 24/7.
Conduct intermediate level analysis of systems and servers pertaining to host systems, middleware, applications, and existing tools.
Monitor logical security through the use of established tools and procedures.
Gain hands-on experience in identifying and resolving network technology issues associated with IP network devices and backbone transports.
Effectively carry out, verify, and restore predefined processes in the operational checklists to guarantee the successful completion of draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests.
Coordinate, carry out, verify, monitor, follow up on, and address internal and external customer requests in accordance with established guidelines.
Submit recommendations to create and maintain operational procedures and checklists
**Building Bright Futures**
By joining Brightstar, you will have the opportunity to work with a world-class team and contribute to the flawless operation of our gaming solutions. We offer competitive wages and shift differentials for off-shifts, ensuring that you are rewarded for your hard work and dedication. Additionally, Brightstar provides a range of benefits to support your overall well-being.
Medical benefits are available from day one of employment.
Three weeks of paid vacation per year, with prorated accrual for the first year.
401 (k) with employer match and 100% vesting from day one.
Company-paid parental leave, life insurance, short-term disability, and long-term disability.
Gym membership reimbursement, free identity theft protection, and tuition reimbursement.
**Qualifications**
+ Two-year technical college degree or comparable experience of one - four years.
+ Able to navigate through Unix/Linux (Red Hat)/AIX/VMS/DOS and perform basic commands.
+ Working knowledge of VMware environments, VMware monitoring tools, FTP/SFTP protocols with an understanding or intermediate knowledge of Retailer POS, call center tools/functions, Tivoli, Nagios, OP5, SolarWinds, RUnscope, Monitis, Symantec Veritas, and Jira.
+ Knowledge of business administration systems (i.e., Microsoft Office Suite, particularly Outlook, Word and Excel).
+ Excellent written/oral reporting skills, interpersonal skills, the ability to communicate at all levels of the organization/customers, and where applicable, must be able to monitor and troubleshoot multiple technologies.
**Success Profile**
- Leading Complexity
- Leading People
- Leading the Business
- Leading Self
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $21.00/hr - $24.90/hr. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
$21-24.9 hourly 38d ago
Desktop Tech III
Compucom 4.7
Computer operator job in Providence, RI
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Desktop Technician III to join our team.
In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service-oriented technicians-- that's where you come in! Your role will include unparalleled technical support for a national client, allowing them to experience the best support available within the industry.
**Responsibilities:**
+ Diagnoses mechanical, hardware, software and systems failures, using established procedures.
+ Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking.
+ Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
+ Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues.
+ Communicates with customers at all levels of technical and non-technical skill sets.
+ Follow-up with end users to provide status updates as per service level guidelines (SLA's).
+ Acts as the escalation point for complex and/or high priority problems, forwarding problems they cannot solve to the appropriate support groups for resolution (Manager, etc.).
+ Follow all standard operating procedures (SOP) through the effective use of knowledge management.
+ Works collaboratively with people across the organization.
**Skills & Qualifications:**
+ 2-3+ years of IT support work experience
+ Imaging from Network and USB
+ Laptop/Desktop/Printer hardware and software support Experience
+ ServiceNOW experience
+ Travel is required
**Wage Range** **:**
The annual starting salary for this position is between $ **63,000 - $92,400** annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
**Benefits** :
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
**Equal Employment Opportunity** **:** Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
$92.4k yearly 9d ago
Cloud Computing Specialist (CCS) SME
ASM Research, An Accenture Federal Services Company
Computer operator job in Providence, RI
Serves as an Information Assurance and Cloud computing SME with regards to Certification and Accreditation (C&A) and a broad coverage of the application of the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) standards and guidance as outlined in the NIST Special Publication(s) (SP) 800-53 and 800-37 (Current versions).
**Primary Duties and Responsibilities**
+ Google Cloud Platform (GCP) Service Management
+ The CCS shall maintain current certification as a Certified Cloud Security Professional. Possesses the ability to work independently with substantial cloud computing security knowledge.
+ The assessor must have the essential skillsets to identify, manage and resolve cloud computing security risk and implement "best practices" as applied within a cloud environment (across all of the different deployment and service models, and derivatives).
**Other Duties and Responsibilities**
+ Investigates computer and information security incidents to determine extent of compromise to national security information and automated information systems.
+ Defines security objectives and system-level performance requirements.
+ Researches and stays abreast of tools, techniques, countermeasures, and trends in computer network vulnerabilities.
+ Configures and validates secure systems, tests security products/systems to detect computer and information security weaknesses.
+ Maintains the computer and information security incident, damage and threat assessment programs.
+ Responsible for the formal Security Test and Evaluation (ST&E) required by each government accrediting authority through pre-test preparations, participation in the tests, analysis of the results and preparation of required reports.
+ Involved in the periodic conduct of a review of each system's audits and monitors corrective actions until all actions are closed.
+ Designs, develops, or recommends integrated system solutions ensuring proprietary/confidential data and systems are protected.
+ Involved in the establishment of strict program control processes to ensure mitigation of risks and supports obtaining certification and
+ accreditation of systems.
+ Reviews processes and security protocols and makes recommendations for increased cyber security protection.
**Minimum Qualifications**
+ Bachelor's Degree in Computer Science or a related field.
+ The CCS must be well versed in FedRAMP assessment methodology of security and privacy controls deployed in cloud information systems to include six (6) domain areas. The six domains include:
+ Architectural Concepts & Design Requirements
+ Cloud Data Security
+ Cloud Platform & Infrastructure Security
+ Cloud Application Security
+ Operations
+ Legal & Compliance Minimum Qualifications:
+ Five (5) years of relevant C&A experience; Risk Management Framework (RMF) and NIST C&A experience
+ DOD IA experience
+ Experience in assessing IA Controls and conducting C&A reviews for large, complex Information systems
**Security Clearance**
+ Active Secret level clearance
+ Sensitivity Level: IT-I Critical Sensitive
**Certifications:**
+ Computing Environment: IAT II or IAT III (Security+ or similar)
+ 01-M Baseline Certification: One of the following Azure or AWS cloud-based certification per DLA Approved CE list
+ AWS Certified Security - Specialty
+ AWS Certified Solutions Architect - Associate AWS Certified Solutions Architect - Professional Microsoft Certified: Azure Administrator Associate
+ Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified Azure Security Engineer Associate
**Other Job Specific Skills**
+ Must be able to communicate effectively and clearly present technical approaches and findings.
+ Exercises a limited degree of latitude in determining technical objectives of assignments.
+ Excellent attention to detail.
+ Must be able to balance multiple tasks simultaneously.
+ Advanced knowledge of encryption, vulnerability assessment, penetration testing, cyber forensics, intrusion detection, and incident response and remediation.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$80,200 -$142K
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$80.2k-142k yearly 60d+ ago
Computer Technician: Lincoln Public Schools
Lincoln Public Schools 4.6
Computer operator job in Lincoln, RI
PLEASE UPLOAD RESUME TO SCHOOLSPRING Lincoln Public Schools is seeking a Computer Technician to join our team! Function: Diagnose, respond, and resolve technical failures in a timely fashion to maintain consistent use of all hardware, provide direct responsibility for maintenance, operational efficiency, and appearance of all computers and hardware. Performs preventative maintenance on all existing systems to include the wide-area network, and other related technology duties as may be assigned.
This a 12 month position
RESPONSIBILITIES AND DUTIES:
1.Provide technical support for Windows, Windows server related OS, and Google Workspace.
2.Responsible for configuration and set up of Windows, Windows server related OS, and Google Workspace.
3.Diagnose and correct hardware problems in a timely fashion.
4.Provide immediate technical support to staff.
5.Performs hardware and software installation.
6.Ensure the anti-virus software patches are installed, kept up-to-date, and working properly on all stations.
7.Share files as required by staff for student and staff use.
8.Set up and maintain user e-mail accounts.
9.Check new computer equipment on arrival and install as appropriate.
10.Maintain computer equipment inventory, including recording serial numbers and locations, as well as, surpluses and removed equipment.
11.Maintain computer peripheral equipment (scanners, printers, projectors, etc.), ensuring that they are prepared and ready for use.
12.Keep a log of all technical faults.
13.Establish periodic review and schedule maintenance of existing computers and hardware.
14.Troubleshoot phones, intercom, and camera systems.
15.Liaise with external support companies as needed to resolve faults speedily, as well as for the repair of equipment under warranty or maintenance contract.
16.Set up, maintain, and remove user network accounts where appropriate.
17.Carry out routine network maintenance tasks.
18.Be familiar with the network infrastructure (cable and patch panel, router, switch, ATM) and troubleshooting procedures.
19.Follow supplier's recommended procedures.
20.Other related duties as may be assigned by the Information Technology specialist and/or their designee.