A computer repair technician installs, repairs, and maintains different computer equipment. Computer repair technicians repair and maintain computers and their servers. The technicians are responsible for configuring and building new hardware as well as installing and updating software packages. They have to be updated on the ever-evolving technology for certain job analysis and troubleshooting. Good computer repair technicians are investigative who are introspective, inquisitive, and intellectual. They are also methodical, logical, rational, and curious.

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Computer Repair Technician Responsibilities

Here are examples of responsibilities from real computer repair technician resumes representing typical tasks they are likely to perform in their roles.

  • Recreate and manage company website, maintain regular updates, manage DNS servers, administrate e-mail and outlook exchange server.
  • Gain intermediate PC hardware repair/refurbish knowledge.
  • Dissect PC hardware and upgrade malfunctioning components.
  • Perform on-site analysis diagnosis and resolution of desktop problems.
  • Remove unwant programs and recommend solutions to prevent antivirus and spyware.
  • Repair various models of computers and laptops including virus removal and data retrieval.
  • Perform virus and spyware removal.
  • Advance troubleshooting of all windows programs, even personal customer programs.
  • Perform backup on critical application and data using Linux terminal (tar command) and backup utilities.
  • Evaluate technical issues, solve client concerns, and troubleshot computer problems in an efficient and courteous manner.
  • Work closely with clients to aid in all aspects of standard user operations to include basic internet browsing and document creation.
  • Identify internet service connection failures.
  • Configure different windows operating system settings.
  • Repair broken components on equipment as manufacture OEM recommendation.
  • Consider as working staff during emergency situations and training.

Computer Repair Technician Job Description

When it comes to understanding what a Computer Repair Technician does, you may be wondering, "should I become a Computer Repair Technician?" The data included in this section may help you decide. Compared to other jobs, Computer Repair Technicians have a growth rate described as "faster than average" at 10% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of Computer Repair Technician opportunities that are predicted to open up by 2028 is 83,100.

A Computer Repair Technician annual salary averages $28,084, which breaks down to $13.5 an hour. However, Computer Repair Technicians can earn anywhere from upwards of $22,000 to $35,000 a year. This means that the top-earning Computer Repair Technicians make $13,000 more than the lowest-earning ones.

Once you've become a Computer Repair Technician, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a Technician Support Tier, Information Technology/Support Technician, Computer Science Internship, and Technical Support Technician.

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12 Computer Repair Technician Resume Examples

Computer Repair Technician Skills and Personality Traits

We calculated that 19% of Computer Repair Technicians are proficient in Hardware, Personal Computers, and Troubleshoot. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.

We break down the percentage of Computer Repair Technicians that have these skills listed on their resume here:

  • Hardware, 19%

    Performed on-site commercial and residential computer diagnosis and repair, software and hardware installation, and network installation and optimization.

  • Personal Computers, 16%

    Performed on-site repair on personal computers and other related peripherals quickly resolving customer issues while educating them to prevent future occurrences.

  • Troubleshoot, 8%

    Analyzed and troubleshoot various computer problems and ensured appropriate reporting was executed.

  • Laptops, 6%

    Inventory Tracking Tested and repaired computer hardware for issues Installed new software and hardware Refurbished laptops

  • Computer System, 4%

    Dedicated to providing exceptional customer service and to quickly getting customers' computer systems back up and running efficiently.

  • Printers, 4%

    Determined configuration problems with networked printers and printer hardware.

Some of the skills we found on Computer Repair Technician resumes included "Hardware," "Personal Computers," and "Troubleshoot." We have detailed the most important Computer Repair Technician responsibilities below.

  • Arguably the most important personality trait for a Computer Repair Technician to have happens to be Customer-service skills. An example from a resume said this about the skill, "Computer support specialists must be patient and sympathetic" Additionally, other resumes have pointed out that Computer Repair Technicians can use Customer-service skills to "Demonstrated proficiency in diagnosing and troubleshooting customer with laptop and desktop computer issues, installation of hardware and software. "
  • While it may not be the most important skill, we found that many Computer Repair Technician duties rely on Listening skills. This example from a Computer Repair Technician explains why: "Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." This resume example is just one of many ways Computer Repair Technicians are able to utilize Listening skills: "Communicated any issues with customer upon diagnosis of the computer system and offered solutions. "
  • Computer Repair Technicians are also known for Problem-solving skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a Computer Repair Technician resume: "Support workers must identify both simple and complex computer problems, analyze them, and solve them." We also found this resume example that details how this skill is put to the test: "Carried out on-site analysis, identification and resolution of difficult desktop problems for end users. "
  • A thorough review of lots of resumes revealed to us that "Speaking skills" is important to completing Computer Repair Technician responsibilities. This resume example shows just one way Computer Repair Technicians use this skill: "Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Here's an example of how this skill is used from a resume that represents typical Computer Repair Technician tasks: "Diagnose and fix complicated software and hardware issues that are presented by customers. "
  • As part of the Computer Repair Technician description, you might find that one of the skills that might be helpful to the job is "Writing skills." A Computer Repair Technician resume included this snippet: "Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This skill could be useful in this scenario: "Repaired and refurbished touch screen POS systems - Hardware replacement - Software writing - System testing"
  • See the full list of Computer Repair Technician skills.

    Before becoming a Computer Repair Technician, 34.0% earned their bachelor's degree. When it comes down to graduating with a master's degree, 2.2% Computer Repair Technicians went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some Computer Repair Technicians have a college degree. But about one out of every four Computer Repair Technicians didn't attend college at all.

    Those Computer Repair Technicians who do attend college, typically earn either Computer Science degrees or Information Technology degrees. Less commonly earned degrees for Computer Repair Technicians include Computer Information Systems degrees or Electrical Engineering degrees.

    Once you're ready to become a Computer Repair Technician, you should explore the companies that typically hire Computer Repair Technicians. According to Computer Repair Technician resumes that we searched through, Computer Repair Technicians are hired the most by Planetechs, Greenwave Systems, and Kelly Services. Currently, Planetechs has 4 Computer Repair Technician job openings, while there are 3 at Greenwave Systems and 3 at Kelly Services.

    But if you're interested in companies where you might earn a high salary, Computer Repair Technicians tend to earn the biggest salaries at Panasonic Avionics, Panasonic Corporation of North America, and Best Buy. Take Panasonic Avionics for example. The median Computer Repair Technician salary is $44,242. At Panasonic Corporation of North America, Computer Repair Technicians earn an average of $43,764, while the average at Best Buy is $38,383. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on Computer Repair Technician salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at Best Buy, TEKsystems, and Circuit City. These three companies have hired a significant number of Computer Repair Technicians from these institutions.

    The three companies that hire the most prestigious computer repair technicians are:

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      What Technician Support Tiers Do

      A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.

      In this section, we take a look at the annual salaries of other professions. Take Technician Support Tier for example. On average, the Technician Support Tiers annual salary is $13,463 higher than what Computer Repair Technicians make on average every year.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both Computer Repair Technicians and Technician Support Tiers positions are skilled in Hardware, Computer System, and Desktop.

      These skill sets are where the common ground ends though. A Computer Repair Technician responsibility is more likely to require skills like "Personal Computers," "Troubleshoot," "Laptops," and "Printers." Whereas a Technician Support Tier requires skills like "Email," "Access Points," "Trouble Shooting," and "Phone Calls." Just by understanding these different skills you can see how different these careers are.

      Technician Support Tiers tend to make the most money in the Media industry by averaging a salary of $46,450. In contrast, Computer Repair Technicians make the biggest average salary of $42,581 in the Manufacturing industry.

      Technician Support Tiers tend to reach similar levels of education than Computer Repair Technicians. In fact, Technician Support Tiers are 1.4% more likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.

      What Are The Duties Of an Information Technology/Support Technician?

      An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.

      The next role we're going to look at is the Information Technology/Support Technician profession. Typically, this position earns a higher pay. In fact, they earn a $17,565 higher salary than Computer Repair Technicians per year.

      Not everything about these jobs is different. Take their skills, for example. Computer Repair Technicians and Information Technology/Support Technicians both include similar skills like "Hardware," "Troubleshoot," and "Laptops" on their resumes.

      But both careers also use different skills, according to real Computer Repair Technician resumes. While Computer Repair Technician responsibilities can utilize skills like "Personal Computers," "Repair Computers," "Preventive Maintenance," and "Data Recovery," some Information Technology/Support Technicians use skills like "Email," "Active Directory," "End User," and "Desk Support."

      On the topic of education, Information Technology/Support Technicians earn similar levels of education than Computer Repair Technicians. In general, they're 4.6% more likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.

      How a Computer Science Internship Compares

      A computer science intern is responsible for supporting the technology team of an organization in designing computer systems, modifying networks, and resolving technical issues. Computer science interns observe the technical processes of tenured staff, shadow operations daily, and recommend strategies to improve efficiency and productivity according to business requirements and functions. They also analyze the complexities of systems programming, study the navigation of servers, and write resolution reports. A computer science intern must have excellent communication and technical skills to assist the team in the project processes and deliverables.

      The third profession we take a look at is Computer Science Internship. On an average scale, these workers bring in higher salaries than Computer Repair Technicians. In fact, they make a $13,352 higher salary per year.

      By looking over several Computer Repair Technicians and Computer Science Interns resumes, we found that both roles utilize similar skills, such as "Hardware," "Personal Computers," and "Troubleshoot." But beyond that the careers look very different.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from Computer Repair Technicians resumes, they are more likely to have skills like "Printers," "Repair Computers," "Setup," and "Preventive Maintenance." But a Computer Science Internship might have skills like "Python," "C #," "C++," and "R."

      When it comes to education, Computer Science Interns tend to earn higher education levels than Computer Repair Technicians. In fact, they're 9.7% more likely to earn a Master's Degree, and 1.7% more likely to graduate with a Doctoral Degree.

      Description Of a Technical Support Technician

      Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.

      Now, we'll look at Technical Support Technicians, who generally average a higher pay when compared to Computer Repair Technicians annual salary. In fact, the difference is about $11,454 per year.

      While both Computer Repair Technicians and Technical Support Technicians complete day-to-day tasks using similar skills like Hardware, Computer System, and Printers, the two careers also vary in other skills.

      While some skills are shared by these professions, there are some differences to note. "Personal Computers," "Troubleshoot," "Laptops," and "Repair Computers" are skills that have shown up on Computer Repair Technicians resumes. Additionally, Technical Support Technician uses skills like Email, Communication, Trouble Shooting, and Access Points on their resumes.

      In general, Technical Support Technicians make a higher salary in the Manufacturing industry with an average of $50,809. The highest Computer Repair Technician annual salary stems from the Manufacturing industry.

      Technical Support Technicians reach similar levels of education when compared to Computer Repair Technicians. The difference is that they're 4.2% more likely to earn a Master's Degree more, and 0.1% more likely to graduate with a Doctoral Degree.