What Does a Computer Repair Technician Do?

A computer repair technician installs, repairs, and maintains different computer equipment. Computer repair technicians repair and maintain computers and their servers. The technicians are responsible for configuring and building new hardware as well as installing and updating software packages. They have to be updated on the ever-evolving technology for certain job analysis and troubleshooting. Good computer repair technicians are investigative who are introspective, inquisitive, and intellectual. They are also methodical, logical, rational, and curious.

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Computer Repair Technician Responsibilities

Here are examples of responsibilities from real computer repair technician resumes representing typical tasks they are likely to perform in their roles.

Recreate and manage company website, maintain regular updates, manage DNS servers, administrate e-mail and outlook exchange server.
Perform virus and spyware removal.
Maintain store supplies and orders with Quickbooks.
Perform QA testing for all steps of the process.
Web development utilizing HTML, CSS, PHP and MySQL.
Provide video and photo editing services and finish DVD creation.
Replace, troubleshot, update and install hardware and software components.
Used QuickBooks as the POS software so customers can pay for services offer at the store.
Repair home computer problems that are related to Spyware, viruses, and physical hardware failure.
Used Linux to fix the MBR, provide data backups, & for other specialize repair functions.
Perform backup on critical application and data using Linux terminal (tar command) and backup utilities.
Evaluate technical issues, solve customer concerns, and troubleshot computer problems in an efficient and courteous manner.
Repair and upgrade existing PCs, install memory, network interface cards, hard drives, and floppy drives.
Job duties include going out on site for installation, upgrade, or repair of PC's and LAN systems.
Maintain, adjust, upgrade, service and repair microcomputers, laptops, POS registers, networks, terminals and peripherals.

Computer Repair Technician Job Description

Between the years 2018 and 2028, computer repair technician jobs are expected to undergo a growth rate described as "faster than average" at 10%, according to the Bureau of Labor Statistics. So if the thought "should I become a computer repair technician?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of computer repair technician opportunities that are projected to become available by 2028 is 83,100.

Computer repair technicians average about $15.69 an hour, which makes the computer repair technician annual salary $32,627. Additionally, computer repair technicians are known to earn anywhere from $25,000 to $41,000 a year. This means that the top-earning computer repair technicians make $54,000 more than the lowest earning ones.

It's hard work to become a computer repair technician, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a technician support tier, information technology/support technician, computer science internship, and technical support technician.

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12 Computer Repair Technician Resume Examples

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Lauren Andrews Computer Repair Technician Contact Information Fresno, CA (240) 555-3417 landrews@example.com Skills Laptops Hardware TSS Software Support Network Security Desktop LAN Backup Software Applications Setup Employment History Computer Repair Technician 2018 - Present Unisys Fresno, CA Managed account creations, lockouts, and general AD issues for users that used both Novel and Windows active directory systems. Develop systems to proactively implement advanced software and minor hardware repair. Support included Novel, Microsoft, Unix, Lotus, AS400, and Mainframe systems. Hardware Technician 2016 - 2018 TAC Fresno, CA Configure Cisco routers and Switches Setup Windows Performed system upgrades, and hardware upgrades for various US Bank offices as Dell Technician. Support VPN remote system, connectivity problem, Maintain System Security and Data backup. Provided second and third level support for incident management and resolution for Alcatel-Lucent IT managed products and services. Technical Support Assistant 2013 - 2016 Alorica Fresno, CA Helped customers with network connection issues with internet enabled Devices. Supported Bloomberg and Market Data applications with Client Engineering on Windows 7 64-bit Thin-client computer. Communicated effectively with clients to identify needs and evaluate alternative business solutions with project management. Education Bachelor's Degree Computer Science 2010 - 2013 University of Maryland - College Park College Park, MD


Joseph Peterson Computer Repair Technician Contact Info Chicago, IL (700) 555-0698 jpeterson@example.com Skills LinuxComputer SystemCctvOshaPersonal ComputersOSComputer Lab OperationsBusiness PartnersPBXHand Tools Employment History Computer Repair Technician 2012 - Present Staples Chicago, IL Establish a culture of excellence based on high standards and expectations for customer service. Used knowledge of Windows operating systems to fix virus, format, and system issues. Develop training programs focused on organizational expectations; coach and mentor the team to deliver customer service excellence. installed and repaired all hardware and software components. Provided Provide support for all aspects of personal computer hardware and software. Junior Computer Technician 2009 - 2012 Tru-Check West Lafayette, IN Obtain general understanding of OS and application operations. Support customers with hardware issues.Diagnose hardware, network and database problems. Provide setup and training for all supported software. Monitored all Network printers on all print servers. System Technician 1999 - 2009 Tru-Check West Lafayette, IN Travel to customers' premises to install new gas meter reading equipment using hand tools. Maintained Remedy Knowledge Database and recorded resolutions of problems. Specialized in Printer, and PC Hardware Repair as a PC Repair Technician. Conducted field data collection of data and GPS coordinates in ArcPad. Installed and maintained Talking BusTM system, including electronics, hardware, software and Global Positioning System (GPS). Resolved computer and internet technical problems on both internal intranet and external hard line and WiFi WAN networks. Education Bachelor's Degree Electrical Engineering 1996 - 1999 Purdue University West Lafayette, IN


Carolyn Austin Computer Repair Technician Memphis, TN (820) 555-7793 caustin@example.com Experience Computer Repair Technician2014 - Present Flextronics International USA•Memphis, TN Installed, maintained, and repaired computer and office automation systems; configured operating systems and software applications. Performed troubleshooting and repair of Apple laptops per customer issues. Service Manager Opus Mobile Cadex POS Software Device Life Cycle Perform upgrades and installed software on laptops. Computer System Technician2011 - 2014 Tulsa City County Library•Tulsa, OK Test new computer systems and hardware to determine functionality or technical issues with ADP products. Provide onsite or over the phone technical support to computer software and hardware problems. Assured the integrity of the network and desktop equipment was in proper working order. Direct point of contact with vendors in the installation of hardware and software upgrades. Geek Squad Agent2009 - 2011 Alorica•Tulsa, OK Trouble shoot phone, Internet, and phones. Diagnosed computer related problems from both a software and hardware perspective. Support and troubleshooting of PC and consumer electronics over the phone. Diagnose and repair client devices [Malware infection, driver issues, operating system corruption, hardware failure, etc.] Skills MacBusiness DevelopmentGeekPersonal ComputersDesktopSetupComputer SystemQuickbooksEnd UserBest Buy Education Bachelor's Degree Computer Science2006 - 2009 University of California - Davis•Davis, CA

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Computer Repair Technician Skills and Personality Traits

We calculated that 12% of Computer Repair Technicians are proficient in Troubleshoot, Laptop Computers, and Computer System. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.

We break down the percentage of Computer Repair Technicians that have these skills listed on their resume here:

Troubleshoot, 12%
Maintained professional relationships with customers to diagnose and troubleshoot their computer problems.
Laptop Computers, 10%
Specialize in repair of desktop/laptop computers and in installation/upgrade of Windows operation system and applications.
Computer System, 6%
Dedicated to providing exceptional customer service and to quickly getting customers' computer systems back up and running efficiently.
Printers, 6%
Determined configuration problems with networked printers and printer hardware.
Desktop Computers, 5%
Core duties involved diagnosing various problems with desktop computers, updating anti-virus software/installation of Service Packs.
Repair Computers, 5%
Diagnose, maintain, and repair computers and computer networks for individuals and small businesses.

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Some of the skills we found on computer repair technician resumes included "troubleshoot," "laptop computers," and "computer system." We have detailed the most important computer repair technician responsibilities below.

Customer-service skills can be considered to be the most important personality trait for a computer repair technician to have. According to a computer repair technician resume, "computer support specialists must be patient and sympathetic" computer repair technicians are able to use customer-service skills in the following example we gathered from a resume: "repaired laptops, desktops, and all-in-one pcs under manufacturer and store warranty, and customer cash on delivery. "

Another trait important for fulfilling computer repair technician duties is listening skills. According to a computer repair technician resume, "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Here's an example of how computer repair technicians are able to utilize listening skills: "communicated technical problems to non-technical clients and provided a clear solution to their technology problems. "

Another skill that is quite popular among computer repair technicians is problem-solving skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a computer repair technician resume: "support workers must identify both simple and complex computer problems, analyze them, and solve them." This example from a resume shows how this skill is used: "resolved computer hardware and software, printing, installation, word processing, email and operating systems issues. "

A computer repair technician responsibilities sometimes require "speaking skills." The responsibilities that rely on this skills are shown by this resume excerpt: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This resume example shows how this skill is used by computer repair technicians: "addressed software, hardware problems with mis staff and developed solutions. "

As part of the computer repair technician description, you might find that one of the skills that might be helpful to the job is "writing skills." A computer repair technician resume included this snippet: "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This skill could be useful in this scenario: "repaired and refurbished touch screen pos systems - hardware replacement - software writing - system testing"

See the full list of computer repair technician skills.

After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a computer repair technician. We found that 34.0% of computer repair technicians have graduated with a bachelor's degree and 2.2% of people in this position have earned their master's degrees. While some computer repair technicians have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every four computer repair technicians were not college graduates.

Those computer repair technicians who do attend college, typically earn either a computer science degree or a information technology degree. Less commonly earned degrees for computer repair technicians include a computer information systems degree or a electrical engineering degree.

Once you're ready to become a computer repair technician, you should explore the companies that typically hire computer repair technicians. According to computer repair technician resumes that we searched through, computer repair technicians are hired the most by National Vision Administrators, PC Laptops, and Trc Staffing Services. Currently, National Vision Administrators has 24 computer repair technician job openings, while there are 5 at PC Laptops and 3 at Trc Staffing Services.

Since salary is important to some computer repair technicians, it's good to note that they are figured to earn the highest salaries at Erie 2-Chautauqua-Cattaraugus BOCES, Belcan, and Omega Morgan. If you were to take a closer look at Erie 2-Chautauqua-Cattaraugus BOCES, you'd find that the average computer repair technician salary is $43,774. Then at Belcan, computer repair technicians receive an average salary of $42,316, while the salary at Omega Morgan is $41,957.

View more details on computer repair technician salaries across the United States.

If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at Best Buy, TEKsystems, and Circuit City. These three companies have hired a significant number of computer repair technicians from these institutions.

In general, computer repair technicians fulfill roles in the insurance and professional industries. While employment numbers are high in those industries, the computer repair technician annual salary is the highest in the technology industry with $40,917 as the average salary. Meanwhile, the education and manufacturing industries pay $35,948 and $33,117 respectively. This means that computer repair technicians who are employed in the technology industry make 70.6% more than computer repair technicians who work in the retail Industry.

The three companies that hire the most prestigious computer repair technicians are:

National Vision Administrators24 Computer Repair Technicians Jobs
PC Laptops5 Computer Repair Technicians Jobs
Volt Systems LLC3 Computer Repair Technicians Jobs

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What Technician Support Tiers Do

A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.

In this section, we take a look at the annual salaries of other professions. Take technician support tier for example. On average, the technician support tiers annual salary is $22,262 higher than what computer repair technicians make on average every year.

While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both computer repair technicians and technician support tiers positions are skilled in computer system, software issues, and pcs.

These skill sets are where the common ground ends though. A computer repair technician responsibility is more likely to require skills like "troubleshoot," "laptop computers," "printers," and "desktop computers." Whereas a technician support tier requires skills like "customer service," "technical support," "lan wan," and "phone calls." Just by understanding these different skills you can see how different these careers are.

Technician support tiers tend to make the most money in the technology industry by averaging a salary of $62,098. In contrast, computer repair technicians make the biggest average salary of $40,917 in the technology industry.

Technician support tiers tend to reach similar levels of education than computer repair technicians. In fact, technician support tiers are 0.7% more likely to graduate with a Master's Degree and 0.2% less likely to have a Doctoral Degree.

What Are The Duties Of an Information Technology/Support Technician?

An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.

The next role we're going to look at is the information technology/support technician profession. Typically, this position earns a higher pay. In fact, they earn a $12,964 higher salary than computer repair technicians per year.

Not everything about these jobs is different. Take their skills, for example. Computer repair technicians and information technology/support technicians both include similar skills like "troubleshoot," "computer system," and "desktop computers" on their resumes.

But both careers also use different skills, according to real computer repair technician resumes. While computer repair technician responsibilities can utilize skills like "laptop computers," "printers," "repair computers," and "preventive maintenance," some information technology/support technicians use skills like "customer service," "desk support," "phone calls," and "remote desktop."

Information technology/support technicians may earn a higher salary than computer repair technicians, but information technology/support technicians earn the most pay in the technology industry with an average salary of $53,210. On the other side of things, computer repair technicians receive higher paychecks in the technology industry where they earn an average of $40,917.

When it comes to the differences in education between the two professions, information technology/support technicians tend to reach similar levels of education than computer repair technicians. In fact, they're 2.7% more likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.

How a Computer Science Internship Compares

A computer science intern is responsible for supporting the technology team of an organization in designing computer systems, modifying networks, and resolving technical issues. Computer science interns observe the technical processes of tenured staff, shadow operations daily, and recommend strategies to improve efficiency and productivity according to business requirements and functions. They also analyze the complexities of systems programming, study the navigation of servers, and write resolution reports. A computer science intern must have excellent communication and technical skills to assist the team in the project processes and deliverables.

The computer science internship profession generally makes a higher amount of money when compared to the average salary of computer repair technicians. The difference in salaries is computer science interns making $2,122 higher than computer repair technicians.

While looking through the resumes of several computer repair technicians and computer science interns we discovered that both professions have similar skills. These similarities include skills such as "troubleshoot," "computer system," and "desktop computers," but they differ when it comes to other required skills.

There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a computer repair technician is likely to be skilled in "laptop computers," "printers," "repair computers," and "preventive maintenance," while a typical computer science internship is skilled in "python," "c++," "c #," and "java."

Computer science interns are known to earn higher educational levels when compared to computer repair technicians. Additionally, they're 5.7% more likely to graduate with a Master's Degree, and 0.8% more likely to earn a Doctoral Degree.

Description Of a Technical Support Technician

Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.

Now, we'll look at technical support technicians, who generally average a higher pay when compared to computer repair technicians annual salary. In fact, the difference is about $7,583 per year.

While both computer repair technicians and technical support technicians complete day-to-day tasks using similar skills like computer system, software issues, and mac, the two careers also vary in other skills.

Each job requires different skills like "troubleshoot," "laptop computers," "printers," and "desktop computers," which might show up on a computer repair technician resume. Whereas technical support technician might include skills like "customer service," "technical support," "patients," and "customer support."

In general, technical support technicians make a higher salary in the finance industry with an average of $52,365. The highest computer repair technician annual salary stems from the technology industry.

In general, technical support technicians reach similar levels of education when compared to computer repair technicians resumes. Technical support technicians are 1.8% more likely to earn their Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.

Updated October 2, 2020