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Computer sales associate skills for your resume and career
15 computer sales associate skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provided excellent customer service in consumer electronics and products and exceeded company standards in technical proficiency and timely delivery of services.
- Developed cooperative working relationship with coworkers to ensure synergy, effectiveness, and continual improvement of the customer service efforts.
2. Computer System
- Received training on Windows and Microsoft operating computer systems and typing experience was required for customer documenting.
- Assessed the validation status of non-clinical computer systems throughout Merck Research Laboratories and contract research organizations.
3. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Certified Microsoft Representative with extensive Microsoft product knowledge.
- Demonstrated product knowledge through customer and employee interactions.
4. Tablets
- Maintained knowledge and understanding of current and upcoming technologies related to computers and tablets.
- Make sure all task asked by management are done by myself and my fellow associates in the computing and tablets department.
5. Sales Floor
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
- Scheduled in home services through geek squad terminals, checkout customers efficiently to keep the sales floor ready for customers.
- Worked on the sales floor in Computing as well as, Audio/MP3, Cameras, and front-end cashier on occasion.
6. Windows
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.
- Explained operating systems such as Mac OS X and Windows 7 and their compatibility with software to customers.
- Manage & Administer CD-Library Media Server (WINDOWS 2003 Server) using GPO and file sharing.
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A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.
- Provide service to customers regarding store policy, product availability, credit card applications, and product specifications.
- Handled credit card applications submitted by customers.
8. Sales Associates
- Attended periodic hardware and software vendor training and provided training for fellow sales associates on new products and sales tools.
- Lead as an effective sales team member by helping new sales associates learn and speed up their ramp-up process.
9. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Helped customers of best buy set up their computers and helped troubleshoot basic computer problems.
- Install and troubleshoot memory, processor, and power supply upgrades.
10. Computer Software
- Provide exceptional level of expertise to customers Knowledgeable of a wide range of electronics and computer software Computer installation and repairs
- Utilized office computer software to Maintain client database/data entry and Microsoft programs for daily duties.
11. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Performed minor repairs on stores computers including Point of Sales (POS) and mobile laptops.
- Expanded knowledge of retail protocol and store numbers while utilizing the POS and Oracle ordering system
12. Troubleshooting Assistance
- Provided customers with troubleshooting assistance related with laptops and mobiles.
13. Dynamic Environment
- Greeted and engaged customers in a fast-paced, dynamic environment to help them find the right solutions for their technological needs.
- Engage with customers using selling skills to build rapport, and provide complete solutions to customer needs in a dynamic environment.
14. Profitable Growth
- Drive profitable growth and achieve individual and department goals.
- Utilized all relevant sales tools to drive profitable growth and attended and participated in all required trainings and meetings.
15. Mac
A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.
- Answered questions and assisted customers in the sales of Mac's, PC's, and tablet accessories.
- Offer professional and informed advice on computer hardware and software to customers, including Mac.
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List of computer sales associate skills to add to your resume
The most important skills for a computer sales associate resume and required skills for a computer sales associate to have include:
- Customer Service
- Computer System
- Product Knowledge
- Tablets
- Sales Floor
- Windows
- Credit Card
- Sales Associates
- Troubleshoot
- Computer Software
- POS
- Troubleshooting Assistance
- Dynamic Environment
- Profitable Growth
- Mac
- Technical Problems
- Customer Complaints
- Computer Knowledge
- Computer Peripherals
- Continuous Learning
- Kronos
- PowerPoint
- Sales
- Software Issues
- Customer Support
- PCS
- Upselling
- Computer Accessories
- Customer Issues
- Technical Knowledge
- Computer Products
- Geek
- RAM
- Customer Inquiries
- Sales Techniques
- Relevant Services
- Computer Equipment
- Bank Deposits
- Troubleshot
- Computer Sales
- Retail Environment
- Inventory Management
- On-Line Resources
- Technical Issues
- Product Demonstrations
- Security Practices
- Cell Phones
- Peer Knowledge
Updated January 8, 2025
