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Become A Computer Science Internship

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Working As A Computer Science Internship

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $37,000

    Average Salary

What Does A Computer Science Internship Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Computer Science Internship

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Computer Science Internship Career Paths

Computer Science Internship
Technical Support Specialist Systems Administrator
Information Technology Manager
7 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Technical Support Specialist Network Administrator
Senior Network Administrator
6 Yearsyrs
Computer Technician Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Computer Technician Field Service Technician Project Manager
Service Delivery Manager
10 Yearsyrs
Computer Technician Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Software Engineer Project Manager Information Technology Director
Chief Information Officer
11 Yearsyrs
Software Engineer Senior Project Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Software Engineer Consultant Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Help Desk Analyst Systems Analyst Lead Technician
Technical Manager
7 Yearsyrs
Help Desk Analyst Network Administrator Systems Analyst
Systems Manager
6 Yearsyrs
Help Desk Analyst Systems Analyst Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Tutor Specialist Support Specialist
Senior Support Specialist
5 Yearsyrs
Tutor Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Tutor Technician Field Service Technician
Technical Services Manager
7 Yearsyrs
Software Developer Consultant Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Software Developer Consultant Information Technology Consultant
Information Technology Systems Manager
8 Yearsyrs
Software Developer Information Technology Consultant Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Technician Desktop Support Technician Service Desk Analyst
Service Desk Manager
7 Yearsyrs
Programmer Analyst Technical Analyst Level Senior Technician
Senior Technical Support Specialist
5 Yearsyrs
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Do you work as a Computer Science Internship?

Help others decide if this is a good career for them

Average Length of Employment
Computer Assistant 2.4 years
Top Careers Before Computer Science Internship
Internship 16.4%
Cashier 9.7%
Volunteer 4.9%
Tutor 3.2%
Server 2.4%
Top Careers After Computer Science Internship
Internship 11.2%
Cashier 5.8%
Tutor 3.2%
Manager 2.9%
Technician 2.7%

Do you work as a Computer Science Internship?

How Would You Rate The Salary Of a Computer Science Internship?

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Top Skills for A Computer Science Internship

  1. Computer Hardware
  2. Web Application
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Installed and maintained computer hardware along with performing general maintenance/repairs.
  • Worked on developing a front-end web application prototype.
  • Facilitate cataloging of information, assist in organizing a mail campaign to recruit volunteers, perform data entry
  • Develop relational database applications using database management software to code SQL statements and queries.
  • Performed troubleshooting, repairs and software installation on county computers.

Computer Science Internship Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,299 Computer Science Internship resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Computer Science Internship Resume

View Resume Examples

Computer Science Internship Demographics

Gender

Male

61.3%

Female

24.2%

Unknown

14.6%
Ethnicity

White

55.5%

Hispanic or Latino

14.8%

Asian

14.3%

Black or African American

11.0%

Unknown

4.4%
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Foreign Languages Spoken

Spanish

39.1%

French

10.2%

Chinese

9.4%

German

6.3%

Mandarin

5.5%

Japanese

4.7%

Korean

3.9%

Portuguese

3.9%

Arabic

3.9%

Vietnamese

1.6%

Hindi

1.6%

Turkish

1.6%

Russian

1.6%

Carrier

1.6%

Tagalog

1.6%

Swahili

0.8%

Bengali

0.8%

Croatian

0.8%

Tamil

0.8%

Cantonese

0.8%
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Computer Science Internship Education

Schools

University of Maryland - University College

6.1%

University of Phoenix

6.1%

Georgia Institute of Technology -

6.1%

University of Maryland - College Park

5.7%

George Mason University

5.7%

New York City College of Technology of the City University of New York

5.7%

University of North Carolina at Greensboro

5.2%

Pennsylvania State University

5.2%

Carnegie Mellon University

5.2%

Rensselaer Polytechnic Institute

5.2%

Rochester Institute of Technology

4.7%

University of Florida

4.7%

Northeastern University

4.7%

Arizona State University

4.2%

University of Southern California

4.2%

University of Texas at Austin

4.2%

Bowie State University

4.2%

University of Central Florida

4.2%

Florida State University

4.2%

Strayer University

4.2%
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Majors

Computer Science

36.3%

Computer Information Systems

8.9%

Information Technology

8.1%

Business

7.3%

Computer Engineering

6.5%

Computer Networking

4.7%

Electrical Engineering

4.1%

Computer Technical Support

3.1%

Information Systems

3.1%

Criminal Justice

3.0%

Computer Systems Security

2.3%

Management Information Systems

2.0%

Mathematics

2.0%

Biostatistics

1.5%

Mechanical Engineering

1.5%

Management

1.4%

Biology

1.2%

Computer Programming

1.0%

Graphic Design

1.0%

Psychology

1.0%
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Degrees

Bachelors

49.6%

Masters

17.5%

Associate

13.5%

Other

13.0%

Certificate

3.0%

Doctorate

2.7%

Diploma

0.6%

License

0.1%
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