Computer service engineer job description
Updated March 14, 2024
3 min read
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Example computer service engineer requirements on a job description
Computer service engineer requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in computer service engineer job postings.
Sample computer service engineer requirements
- Associate Degree in Computer Science or related field
- 2+ years of experience in computer repair and maintenance
- Proficient in troubleshooting software and hardware issues
- Ability to install and configure computer systems, networks, printers, and peripherals
Sample required computer service engineer soft skills
- Excellent communication skills to effectively communicate with clients and team members
- Strong problem-solving skills to diagnose and resolve technical issues
- Ability to work independently and in a team environment
- Attention to detail to ensure accuracy and completeness of work
- Excellent time-management skills to prioritize tasks and meet deadlines
Computer service engineer job description example 1
By Light Professional IT Services computer service engineer job description
American Communications Solutions and By Light Professional IT Services, together as Full Spectrum Operations (FSO) are hiring dedicated and talented IT professionals under the Eastern Western Operational Communications Services (EWOCS) contract. EWOCS provides reliable high-quality communications and innovative IT solutions for the Guardians, Airmen, and Government agencies assigned to Patrick Space Force Base, Cape Canaveral Space Force Station, and Vandenberg Air Force Base. Be a part of the team that delivers excellence in national missile defense, human space flight, space launch, and combat rescue!
+ The Customer Service Engineer Associate instructs customers in equipment operation; provides technical assistance; checks equipment remotely for malfunctions.
+ Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software over the phone.
+ Analyzes and evaluates products and related performance.
+ Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
+ Installs, upgrades and removes products ensuring coordinative engineering field change.
+ Completes system programming and optimization as part of the installation process.
+ Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
+ Provides on-site end-user training on system operation, maintenance and limited troubleshooting.
+ Maintains effective customer communications and relations.
+ Under general supervision the Customer Service Engineer Associate shall:
+ Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices.
+ Work is checked since errors may cause delay or expense.
+ May assist and train less experienced personnel.
+ High School plus advanced training, and 3 - 4 yrs. of experience.
+ Must have a current DISA IAT level II baseline certification (CompTIA Security+ CE or equivalent)
+ Familiar with Air Force BMC Remedy trouble ticket system, Cyberspace Infrastructure Planning System (CIPS), and Integrated Data Maintenance System (IMDS)
+ Course Completion certification for Microsoft Windows 10
+ Active DoD Secret Clearance
+ By Light does not require COVID-19 vaccinations or boosters; vaccination requirements and testing are subject to the status of the federal contractor mandate and customer site requirements; testing is at the cost of the employee.
Minimum Clearance: Tier 3 - Secret/ADP II
External Company Name: By Light Professional IT Services LLC
External Company URL: www.bylight.com
+ The Customer Service Engineer Associate instructs customers in equipment operation; provides technical assistance; checks equipment remotely for malfunctions.
+ Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software over the phone.
+ Analyzes and evaluates products and related performance.
+ Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
+ Installs, upgrades and removes products ensuring coordinative engineering field change.
+ Completes system programming and optimization as part of the installation process.
+ Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
+ Provides on-site end-user training on system operation, maintenance and limited troubleshooting.
+ Maintains effective customer communications and relations.
+ Under general supervision the Customer Service Engineer Associate shall:
+ Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices.
+ Work is checked since errors may cause delay or expense.
+ May assist and train less experienced personnel.
+ High School plus advanced training, and 3 - 4 yrs. of experience.
+ Must have a current DISA IAT level II baseline certification (CompTIA Security+ CE or equivalent)
+ Familiar with Air Force BMC Remedy trouble ticket system, Cyberspace Infrastructure Planning System (CIPS), and Integrated Data Maintenance System (IMDS)
+ Course Completion certification for Microsoft Windows 10
+ Active DoD Secret Clearance
+ By Light does not require COVID-19 vaccinations or boosters; vaccination requirements and testing are subject to the status of the federal contractor mandate and customer site requirements; testing is at the cost of the employee.
Minimum Clearance: Tier 3 - Secret/ADP II
External Company Name: By Light Professional IT Services LLC
External Company URL: www.bylight.com
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Updated March 14, 2024
Updated March 14, 2024