Automatically apply for jobs with Zippia

Upload your resume to get started.

Computer service engineer skills for your resume and career

Updated January 8, 2025

2 min read

Quoted experts

George Miller,

Chirag Parikh Ph.D.

Below we've compiled a list of the most critical computer service engineer skills. We ranked the top skills for computer service engineers based on the percentage of resumes they appeared on. For example, 40.0% of computer service engineer resumes contained computer system as a skill. Continue reading to find out what skills a computer service engineer needs to be successful in the workplace.

13 computer service engineer skills for your resume and career

1. Computer System

Here's how computer service engineers use computer system:

Installed, upgraded, repaired and maintained large scale computer systems including operating system setup, configuration and all troubleshooting.
Installed computer systems/ Software for medical practices and other businesses.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how computer service engineers use customer service:

Received calls about Microsoft programs, troubleshooting, submitting trouble tickets, assisted with installing/updating software -Customer Service on an hourly basis
Maintain workstations for small businesses Perform personal computer repairs including hardware and malicious software removal Customer service including phone and in-person support

3. Machine Tools

Here's how computer service engineers use machine tools:

Maintained CNC machine tools including mechanical, hydraulic, pneumatic and electronics systems for advanced manufacturing clients.
Performed electrical, hydraulic, pneumatic, mechanical troubleshooting, repair and service on machine tools.

4. Laser Printers

Here's how computer service engineers use laser printers:

Repaired IBM impact printers and HP laser printers, print servers and IBM workstations for contract customers, including Macy's.
Performed installation and configuration of HP PC's, laptops and laser printers.

5. Desk Support

Here's how computer service engineers use desk support:

Performed Help Desk Support duties and made sales of computer, printers and office equipments.
Provided computer help desk support via telephone/in-person communications with end-users.

6. WAN

Here's how computer service engineers use wan:

Serviced equipment - Servers, WAN, LAN, Desktop, and Printers for American Airlines and US Stock Market.
NETWORK: TCP/IP, WAN, LAN, Ethernet, DEC routers, terminal servers and hub connectivity.

Choose from 10+ customizable computer service engineer resume templates

Build a professional computer service engineer resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your computer service engineer resume.

7. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how computer service engineers use unix:

Maintained Intel based and IBM RS/6000 servers with both UNIX and Windows operating systems.
Administer USC/ISI NISPOM systems configure and administer both Windows and UNIX systems.

8. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how computer service engineers use pos:

Perform various on-site repairs to an array of electronics, ranging from POS systems to laser printers to basic home computers.
Service POS system for restaurants and is a subcontractor for HP's printers servicing their products in the Tampa Bay Area.

9. Trouble Tickets

A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.

Here's how computer service engineers use trouble tickets:

Created and monitored trouble tickets utilizing a project management database residing in Lotus Notes.
Manage trouble ticket queue, and desktop staff of field engineers for daily trouble ticket support of all airline operations.

10. Software Support

Software support is a service provided to clients by software providers to assist them to resolve any challenge they may encounter while using the product. It could also extend beyond addressing challenges to helping them update the software and providing resources that will help clients maximize the product like user guides and demos. Software support at its core involves the troubleshooting and identification of problems which then leads to solutions.

Here's how computer service engineers use software support:

Managed end-user Pharmacy software support/maintenance within desktop computing environment
Generated high satisfaction levels while providing lab system and hardware/software support, troubleshooting, and implementing various technology solutions.

11. ETA

Here's how computer service engineers use eta:

Serviced and sustained proper operations of iMac computers for pilots and ETA clocks for employees.

12. CAD

Here's how computer service engineers use cad:

Designed CAD drawing utilizing AutoCAD for antenna placement on multiple cell phone towers in a paper and model space layout.
Provided guidance in project standards to engineering and cad staff members, as well as CAD training and support.

13. Computer Equipment

Computer hardware refers to all the physical parts of a computer which include the central processing unit (CPU), mouse, keyboard, data storage, monitor, graphics card, sound card, motherboard, and speakers.

Here's how computer service engineers use computer equipment:

Maintained computer equipment purchases, capital expenditures, inventory and billing records.
Design the hardware architecture of the computer equipment being mindful of cost and technological considerations.

What skills help Computer Service Engineers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young computer service engineers need?

George Miller

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for a computer service engineer stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all computer service engineers possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

What hard/technical skills are most important for computer service engineers?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main technical/ hard skills, I would say, are mainly the same as in part 1. Another hard skill that will come through with experience in programming is learning how to Google, more specifically knowing exactly what to search to solve an issue in the code.

Do you want to know more?

List of computer service engineer skills to add to your resume

The most important skills for a computer service engineer resume and required skills for a computer service engineer to have include:

Computer System
Customer Service
Machine Tools
Laser Printers
Desk Support

WAN
Unix
POS
Trouble Tickets
Software Support

ETA
CAD
Computer Equipment

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse computer and mathematical jobs